Contacting XM Radio Customer Service Center
XM Radio used to be in competition with Sirius radio. Eventually XM folded and Sirius purchased XM Radio and created Sirius XM. If you have an XM radio it is not a defunct product. Sirius maintains support for the radio and programming options are available to customers. If you have an XM Radio and you need customer service care, you will find all the information you need on the Sirius website. All customer care for XM Radio is now handled by Sirius customer agents.
Phone Contact Numbers
The customer care department for XM Radio is available by phone, but the hours for customer care are not published.
Customer Care: 1-866-635-2349
Some customers, artists and music agents prefer to send physical letters, documents or packages to XM Radio. All physical mail should be sent to:
SiriusXM1221 Avenues of the AmericasNew York, NY 10020
If your communication is intended for the customer care department, mark your letter with Attn: Customer Care. Likewise, if you want to be included on XM Radio programming, send your letter to Attn: Music Programming Department.
If you’re interested in learning more about the XM Radio takeover, Sirius radio or packages for customers with XM Radio equipment, you can access that on the official website at http://www.siriusxm.com. Customers can log in to their XM Radio account and manage subscriptions, make payments and more.
Social media is another good way to contact customer service. XM Radio customer service is available through the Sirius Facebook account.
Customer Service Email
You won’t find a customer service email for XM Radio, but you will find a contact form https://listenercare.siriusxm.com/app/ask. This form is available for current and potential subscribers to send communication to a customer care representative. You should never send financial information for payments, including banking information or credit card numbers via email. We decided to send along an email to see how long it takes for customer service, or Listener Care as XM Radio likes to term it, to respond to our email.
The customer service phone number for XM Radio is voice-activated. The recording asks for the phone number associated with the account. If you don’t have an account you can say new customer. We tried to move through the system as quickly as possible, so we pressed 0, but the automated system caught us with another round of questions. We pressed 0 again and a third set of questions started. Finally, after pressing 0 a third time our call was answered by a pleasant customer service representative.