Contacting Xfinity Customer Service Center
Xfinity is a cable, telephone and Internet provider operated by Comcast. All customer service calls will go through the Comcast customer service center, though some contact information may be dedicated to the Xfinity service package. Comcast is a huge company that operates in many states. When a company is that large contact information is often split into different locales as all calls and communication cannot be processed through the same call center. Some contact information may only be visible to customers once they’ve logged in to their Comcast account.
Phone Contact Numbers
The main phone number for Comcast is listed on the official website, but there is also an area where you can enter your address to find a local phone number.
- Main Customer Service: 1-800-266-2278
For more detailed local customer service phone numbers you’ll need to enter your address into the appropriate field at http://www.comcast.com/Corporate/shop/retail/StoreLocator.html?fss=service%20locations. This is the service center locators.
When we looked for a corporate address for Comcast we found more than one. Deciphering information from multiple websites can be confusing for the consumer. When we looked through the Privacy Statement, we found the real address to corporate office.
Comcast Corporate – XfinityOne Comcast CenterPhiladelphia, PA 19103Attn: Xfinity Customer Service
You can find the official website for Xfinity at http://xfinity.comcast.net/. This page is directly connected to the main Comcast page. If you choose to order one or more of the products or services listed you will be buying them from Comcast, not Xfinity. Xfinity is a product name not a service provider.
If you have general feedback for the company, you can submit that general feedback using the Feedback Form on the bottom of the page. This form will not be answered.
Customer Service Email
If you want to send Comcast an email you have to enter your zip code at http://www.comcastsupport.com/redirects/com/useremailstartcom.asp. This routes your email to the proper customer service team. You can ask general questions via the contact form, but we would not suggest asking information about financial services or bills. Never add credit card, password or social security numbers to the email form.
When we called the main customer service phone number the automated system wanted information to narrow down our location. First they asked for our phone number then our zip code. When we tried to enter 0 to bypass the system, the automated system disconnected the call. We called back and did not enter any information when asked. We were eventually told we were not in a Comcast area and our call could not be handled at this time. Finally, we chose a coverage area zip code to use to test the customer service department and made it through the security portion of the call in a little over a minute. Then, we were placed on hold for more than two minutes. Finally the agent answered and we asked if Internet pricing was the same for all states. The agent said prices were different in each state or location much of the time.