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Contact Xfinity Customer Service

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Contacting Xfinity Customer Service Center

Xfinity is a cable, telephone and Internet provider operated by Comcast. All customer service calls will go through the Comcast customer service center, though some contact information may be dedicated to the Xfinity service package. Comcast is a huge company that operates in many states. When a company is that large contact information is often split into different locales as all calls and communication cannot be processed through the same call center. Some contact information may only be visible to customers once they’ve logged in to their Comcast account.

Contact Info:

Phone Contact Numbers

The main phone number for Comcast is listed on the official website, but there is also an area where you can enter your address to find a local phone number.

  • Main Customer Service: 1-800-266-2278

For more detailed local customer service phone numbers you’ll need to enter your address into the appropriate field at http://www.comcast.com/Corporate/shop/retail/StoreLocator.html?fss=service%20locations. This is the service center locators.

Mailing Address

When we looked for a corporate address for Comcast we found more than one. Deciphering information from multiple websites can be confusing for the consumer. When we looked through the Privacy Statement, we found the real address to corporate office.

Comcast Corporate – XfinityOne Comcast CenterPhiladelphia, PA 19103Attn: Xfinity Customer Service

Official Website

You can find the official website for Xfinity at http://xfinity.comcast.net/. This page is directly connected to the main Comcast page. If you choose to order one or more of the products or services listed you will be buying them from Comcast, not Xfinity. Xfinity is a product name not a service provider.

If you have general feedback for the company, you can submit that general feedback using the Feedback Form  on the bottom of the page. This form will not be answered.

You can find Comcast on Facebook and Twitter.

Customer Service Email

If you want to send Comcast an email you have to enter your zip code at http://www.comcastsupport.com/redirects/com/useremailstartcom.asp. This routes your email to the proper customer service team. You can ask general questions via the contact form, but we would not suggest asking information about financial services or bills. Never add credit card, password or social security numbers to the email form.

Our Experience

When we called the main customer service phone number the automated system wanted information to narrow down our location. First they asked for our phone number then our zip code. When we tried to enter 0 to bypass the system, the automated system disconnected the call. We called back and did not enter any information when asked. We were eventually told we were not in a Comcast area and our call could not be handled at this time. Finally, we chose a coverage area zip code to use to test the customer service department and made it through the security portion of the call in a little over a minute. Then, we were placed on hold for more than two minutes. Finally the agent answered and we asked if Internet pricing was the same for all states. The agent said prices were different in each state or location much of the time.

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Rating: 4.0/5 (1 vote cast)
Contact Xfinity Customer Service, 4.0 out of 5 based on 1 rating
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2 Comments on “Contact Xfinity Customer Service
  1. I think your accomendations are poor. You have to few offices. It takes forever to talk to anyone when phoneing.. I gave new phone number 3 times to customer service, and they did not enter into system. I sat on line 3 times for 15 minutes, to which twice (2), I was disconnected. I drop my payment off at your office, and find out you have moved. So after looking for the new business, I find it, and there no drop box. Your hours are awful. There are so many things, that are not accomendateing to your customers.

    Thank you

  2. I have had a HORRIBLE TIME since I had xfinity installed two weeks ago. I have spent over 6 1/2 hours of my time dealing with this over the phone and going to a comcast store which was over half an hour from my house(who gave me the wrong modem) – I have xfinity alarm system.
    I will complain all the misinformation and problems I have had in another letter, but I wanted to take time today to tell you that an employee of yours gave me outstanding service and amazing follow thru. Her name is Jennelle, spelling might be incorrect, but her employee number is 31980. I want you to know that I asked her for this information – she did not ask me to write a nice note! After all the different people, misinformation, ect, ect, she was a bright star in my experience with xfinity! She listened, understood my problem, understood the technical issue, set up an appointment for a tech to come to the house, and then followed through with a call to make sure everything was satisfactory.

    I ran a business for 30 years – she is a keeper!! I would definitely consider putting her into a managerial position so she could teach people what customer service really is and how actually deal with problems – not just pass them off to someone else!

    Sincerely,

    Foster Bucher

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