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Contact Xfinity Customer Service

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Contacting Xfinity Customer Service Center

Xfinity is a cable, telephone and Internet provider operated by Comcast. All customer service calls will go through the Comcast customer service center, though some contact information may be dedicated to the Xfinity service package. Comcast is a huge company that operates in many states. When a company is that large contact information is often split into different locales as all calls and communication cannot be processed through the same call center. Some contact information may only be visible to customers once they’ve logged in to their Comcast account.

Contact Info:

Phone Contact Numbers

The main phone number for Comcast is listed on the official website, but there is also an area where you can enter your address to find a local phone number.

  • Main Customer Service: 1-800-266-2278

For more detailed local customer service phone numbers you’ll need to enter your address into the appropriate field at http://www.comcast.com/Corporate/shop/retail/StoreLocator.html?fss=service%20locations. This is the service center locators.

Mailing Address

When we looked for a corporate address for Comcast we found more than one. Deciphering information from multiple websites can be confusing for the consumer. When we looked through the Privacy Statement, we found the real address to corporate office.

Comcast Corporate – XfinityOne Comcast CenterPhiladelphia, PA 19103Attn: Xfinity Customer Service

Official Website

You can find the official website for Xfinity at http://xfinity.comcast.net/. This page is directly connected to the main Comcast page. If you choose to order one or more of the products or services listed you will be buying them from Comcast, not Xfinity. Xfinity is a product name not a service provider.

If you have general feedback for the company, you can submit that general feedback using the Feedback Form  on the bottom of the page. This form will not be answered.

You can find Comcast on Facebook and Twitter.

Customer Service Email

If you want to send Comcast an email you have to enter your zip code at http://www.comcastsupport.com/redirects/com/useremailstartcom.asp. This routes your email to the proper customer service team. You can ask general questions via the contact form, but we would not suggest asking information about financial services or bills. Never add credit card, password or social security numbers to the email form.

Our Experience

When we called the main customer service phone number the automated system wanted information to narrow down our location. First they asked for our phone number then our zip code. When we tried to enter 0 to bypass the system, the automated system disconnected the call. We called back and did not enter any information when asked. We were eventually told we were not in a Comcast area and our call could not be handled at this time. Finally, we chose a coverage area zip code to use to test the customer service department and made it through the security portion of the call in a little over a minute. Then, we were placed on hold for more than two minutes. Finally the agent answered and we asked if Internet pricing was the same for all states. The agent said prices were different in each state or location much of the time.

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10 Comments on “Contact Xfinity Customer Service
  1. I think your accomendations are poor. You have to few offices. It takes forever to talk to anyone when phoneing.. I gave new phone number 3 times to customer service, and they did not enter into system. I sat on line 3 times for 15 minutes, to which twice (2), I was disconnected. I drop my payment off at your office, and find out you have moved. So after looking for the new business, I find it, and there no drop box. Your hours are awful. There are so many things, that are not accomendateing to your customers.

    Thank you

  2. I have had a HORRIBLE TIME since I had xfinity installed two weeks ago. I have spent over 6 1/2 hours of my time dealing with this over the phone and going to a comcast store which was over half an hour from my house(who gave me the wrong modem) – I have xfinity alarm system.
    I will complain all the misinformation and problems I have had in another letter, but I wanted to take time today to tell you that an employee of yours gave me outstanding service and amazing follow thru. Her name is Jennelle, spelling might be incorrect, but her employee number is 31980. I want you to know that I asked her for this information – she did not ask me to write a nice note! After all the different people, misinformation, ect, ect, she was a bright star in my experience with xfinity! She listened, understood my problem, understood the technical issue, set up an appointment for a tech to come to the house, and then followed through with a call to make sure everything was satisfactory.

    I ran a business for 30 years – she is a keeper!! I would definitely consider putting her into a managerial position so she could teach people what customer service really is and how actually deal with problems – not just pass them off to someone else!

    Sincerely,

    Foster Bucher

  3. I have XFINITYBundle,callHD PremierXF Bundle,plus internet and phone.My bill increase last month $45.00,I’am call,and the person who talk with me tell me that the increase was because the promotion finish,but now I’pay this every month.This month my bill increase the$265.42 to $513.00.When I call the person yell me the same thing.The promotion finish,ta,ta,ta…Can you explainme please,what happen.More the $300.00 increase in two months? Thank you

  4. Why do we keep paying these companies are hard earned money when they are profiting billions and make us wait 12hrs just to ask a question on a bill. it is impossible to deal with them. Comcast Xfinity and Verizon being the absolute worst. I wish i could say it was a rare occurrence, but it is like this every single time and damn sick of it..

    Here’s what happened, I ordered Xfinity Triple Play, they sent me a self install box. As i am a network engineer and they said the house I was moving to is all set up already for comcast and all I need to do is just plug in teh equipment and nothing more. Needles to say it ididn’t work, so I had called them as a new customer. Many hours later I finally get thru to them and they tell me that someone will have to come out to my residence because they cannot “ping the box” in other words, they can’t see a connection from outside to my home drop, the home drop has to be live for my router to work of course. THis is the step when i signed up they could’ve checked to see if the hose was truly setup and “ready” for me to just plug in the equipment.
    Here’s the kicker, as a new customer they told me that the soonest they can get someone out to my home and see what is going on was 2 weeks… i couldn’t believe it, so I told them that they have a choice to either have someone out here today or I am canceling my service (the service i never turned on which I have 30 days to do according to their Terms of Service) .. of course the supervisor on the floor couldn’t do anything, or didn’t want to do anything to help so I requested they cancel my service and send someone here to pick up their equipment. They then tried every way possible to get me to not cancel execpt for “getting someone here immediately to set up my service”. I had to tell them about 10x “I do NOT want your service, cancel my order and come get your equipment” finally the call ended. Now, I work from home and need my internet or can’t work so 2 weeks was just not acceptable. AS i was pondering what I was going to do, roughly 45m after my call to cancel, comcast calls me and attempts to keep me as a customer. They said they can have a tech come out within 72hrs maybe sooner and each time they told me that they’d say, “would that be enough to keep you as a customer, Mr. S? ” I replied if you cannot have someone come out today, i DO NOT want your service, please come get your equipment” after a total of 8 hours wasted with these clowns the call ends with them saying they will send someone to come out and get their equipment (they had the audacity to ask me to come drop it off) but get this, they told me someone would be here to get it TOMORROW !!!!!

    Nobody has come and a month has passed, I’ve tried calling them probably 15 times but after 10m of waiting I hang up. The equipment has been sitting in a box by my front door just waiting for them. As if this wasn’t bad enough, I get a bill for 340.00 due immediately. Now I am fuming, I still can’t get anyone on the phone calling 1800XFINTIY or by their website because most of the “contact us” links just loop or return a 404 page not found!

    I want to sue this company for the time they’ve wasted of mine, the money i lost not being able to work, the stress they have caused, and the damage they have done to my credit score by saying i am late paying (for a service I never even had!!!)

    It’s amazing that this is what companies in the USA have become.. thieves! Once they have you hooked you are nothing but a number who needs to pay them.. billions and billions of profits each year, the behemoth monopoly they are can’t even have someone answer the damn phone for $7.50 per hour!! or whatever min. wage is.

    FED UP!

    Lastly, I am callinh again today to inquire about the charge and I’ve been on hold “we are currently receiving a large number of calls, someone will get back to you as soon as possible” it’s been 50m . I am hanging up.

  5. A comcast/xfinity van was in my neighborhood the other day installing some body’s cable (I’m not a customer) and he ran a line along my back yard fence instead of suspending it between power poles. I looks completely terrible and unprofessional, and I never gave him or your company permission to run a cable line along my fence. This needs to be remedied asap or I will be forced to consider other options. Any help would be much appreciate.

  6. I have had a mega problem with my service beginning on August 1, 2014. This problem has hopefully been resolved.
    Now again today, 11/13/14, another problem. I called 7-8 times to (800) Comcast, regarding a question about my phone service. I followed all directions, which went fine, until I was prompted to hold for a Account Executive. Each time I hear a click, then the line is dead silence and then a rapid tone and no Account Executive is connected. After trying over and over again, I finally gave up. How can I get answers to a question if my calls do not go through?

    It took nearly three months to get my last problem resolved (I hope). Can I send written correspondence to get an answer? If that is what Is required, PLEASE give me the address so I can do so.

  7. Comcast’s customer service is an oxymoron.

    I am trying to watch a program on TV To Go but the video does not upload, even after waiting 15 minutes. I have gone to my Comcast page and there is no way to contact Comcast about the problem. I have done a Bing search and Comcast does not have an 800 number so I can talk with a person nor is there a way to email Comcast.

    The only time I hear from Comcast is when the bill is due. Maybe I should transfer my account to a business that wants my business.

  8. Reading previous posts, Comcast customers are not in love with the service. Comcast is in the business of collecting money, not providing the service they have promised to deliver.

    Too bad Comcast can not afford to provide a method for their customers to ask for help. Maybe they don’t care.

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