Contacting Xbox Live Customer Service Center
Xbox Live is a service provided by Microsoft for gamers who use an Xbox 360 gaming system. Xbox Live is available for $50 a year for access. The biggest selling point for an Xbox Live membership is access to programs like Verizon FiOS, Netflix, Hulu Plus, game downloads and online gaming. However, some of these services are provided with a free membership to Xbox Live. If you are having trouble with Xbox Live, customer service is available to answer your call for help.
Contact Info:
Phone Contact Numbers
Finding a contact number for Xbox Live is not the easiest thing a consumer can do. We searched through the Support section and the Contact Us section for a phone number customers could use to call for live support. Finally, we found there was no phone number listed, as customers had to request a customer care representative call them back. There is even an estimated wait time listed for customers who wanted a call back.
If you wish to talk with someone immediately about your problem – there are two chat options.
1) You can choose to chat with an Xbox Live Ambassador here: http://bit.ly/LRSSwg
2) You can directly contact Microsoft support here: https://support.xbox.com/en-US/request-chat?service=xbox-live&category=Other&ccfissue=&ewt=1&navlistpath=NavigationList&.
If you choose to speak with an Ambassador, you will be required to log in with your Windows Live ID.
Mailing Address
Xbox Live is a Microsoft product, so the mailing address for customer support is the main address for Microsoft headquarters.
Microsoft
One Microsoft Way
Redmond, WA 98052-6399
Official Website
Xbox Live offers a well-built website here: http://www.xbox.com/en-US/live/
Customers can access new download information, the Deal of the Week and find support all in one place. While the website is well laid out, the support options are less than stellar. There is a good chance additional contact information for Xbox Live support is available to customers with an Xbox Live log-in.
Customer Service Email
Xbox Live services offer a direct customer support email page for customers who have questions about the service. The Xbox 360 Live Email Support page asks customers to explain the problem so support can better handle the situation. We submitted a question to Xbox Live customer support about free trial length. We will see how long it takes customer service to respond.
Our Experience
Our experience was not the best considering the we could not contact customer service through traditional measures. We did send communication through the Xbox 360 Live email support page and still await a response to our questions. We suggest that customers utilize this method in order to contact a customer service representative.
The email inquiry sent to Xbox Live customer service resulted in a response from the customer service team within 24 hours. The response was not what we were looking for, but was helpful in answering our question. The representative also directed us to additional customer service contacts, see below:
From: Xbox Customer Support
Date: Fri, Mar 23, 2012 at 2:00 PM
Subject: RE: SRX1173757228ID – Xbox 360 Live:About Xbox Live 360
To: Richard B
Service Request Number: 1173757228
Dear Xbox LIVE Customer,
Thank you for contacting XBOX Customer Support.
We understand that are requesting to have another Xbox live free trial. You were unable to signed up for the free trial when you created an account.
We can imagine how frustrating that must be. The 30-day Gold trial membership provides temporary access to the features of an Xbox 360 Live membership.
[Customers will need to sign into your Xbox 360 account and sign up for the free trial of the Gold membership. You can register up to three accounts prior to the expiration of the trial period]. The option you requested is unavailable.
If you need to reply to this e-mail, please reply ‘with history’ (include any previous e-mail) or reference to Service Request Number 1173757228 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Sincerely,
Xbox Live Support Team
— Original Message —
From : Richard B
Sent : Thursday, March 22, 2012 7:53:41 PM UTC
To : 08b8c36a-de17-4e83-9ed2-7fdfa867abc8
Subject : Xbox 360 Live:About Xbox Live 360
Service: Xbox 360 Live
What type of problem do you have?
About Xbox Live 360
Name: Richard Banks
Is there any time when a customer can use a free trial more than once? I did not get a chance during my free trial to use any of the features and wanted to know if xBox Live offers extended free trials.
Did you have a better experience dealing with Xbox 360 Live? Share your thoughts with us.
Contact Xbox Live Customer Service,
signed up for the two months for $2 which ends on july 7th..$9.99 supposed to start then..just found that they deducted the $10.83 today..do not take any more money from this account, and i feel they should put back the 10.83 for this month.please call or contact me
same shit happened to me and i cant eveb find a number to call every one i call sais not available
Same shit keeps happening to me. I’m about fed up with it and thinking I’m going to say the hell with having live. I make sure to select “NO” for automatic renewal EVERY TIME and they still rape my checking account leaving me with bank fees. An even bigger pain in my ass.
I purchase a 1 year Gift card for X-Box 360, for my grandson and he recently called (6/19/12) and asked me if he could purchase a game for $ 34.39 to add to my Master Card credit card 5416-xxxxxxxx-8411 Which I okayed. That charge went in on 6/25/12. However there was a $4.99 charge on 5/31/12 and a $21.39 charge on 6/15/12 I did not authorize these and he denied making those charges. How did they get added to my master card? Please help. I may have to cancel my master card as well as his x-box accounts.I don’t even know what phone number is associated with this as the previous one has been disconnected! My number is: 419-560-9415. My grandson’s is: 567-231-9540. Can I put a hold on anything on his phone or is it associated with his X-box 360 HELP
A year ago I gave my a son present and signed him up for a ONE year membership to an XBOX LIVE membership for $59.99, using my debit card (1st mistake).
My son and I didn’t even know (2nd mistake) the membership was up for automatic renewal, but today I go and look at my account online and I find that charge is on there for $59.99.
Needless to say, I was furious and called up the company raging at them to remove the charges, since I NEVER authorized my account to be set up for AUTO renewal, of course the supervisor insisted that I had signed up for the renewal, at that point I was done with him and wanted his boss. The supervisor refused to give me his name or his boss’s name.
In their website under “contact us,” it brings up a menu allowing you to choose options to frame your request. Choose “billing and subscriptions” and then “account management” and then you see there are TWO listings for changing or canceling your GOLD membership. But of course NONE of that is explained when you buy “THE MEMBERSHIP.”
This kind of nonsense where companies hide these details about what your signing up for, and are deceptive in nature is what I am reporting to you. It is absolutely WRONG to set some one up like this, and I don’t feel this should go unreported. I feel as if I have been taken advantage of, and its embarrassing. I know that you learn by doing, but I am American citizen and there should be some protections afforded me against companies who use deceptive business practices to gain profit and cause grief to others.
Thank you,
Jim Rasmussen
what number did u call and rage at??
My son has been on x box for five year today he was banned from xbox live with no explanation.We try to get help and no one has been able to help us they did an investigation and found no illegal tampering. We want his xbox back but we dont know who to talk to to get help we have put lots of money into xbox.How can you ban someone without explanation.Please I need a number or some I can speak to.Thanbk you for your attention on this matter.
The same has happened to my son and these people are impossible to get a response from. The number he did phone the operator could not tell him why he had been banned but kept him on an expensive phone line. For twent minutes for no particular reason. The email option on the website does not work and if he tries to log into his account to contact them he cannot because they banned him. I paid his annual subscription three days prior to this happening and have never been refunded by Xbox live. There is no way of getting through to them.
I just paid for a year of live then i was banned for no good reason does anyone know a way i can get my moeny back or something
I am going to report the Microsoft company in if my daughter’s account is still suspended for an invalid payment option or so on. She did nothing, and if the card was invalid, YOU OBVIOUSLY SHOULD HAVE KNOWN AND DETECTED THAT. IF YOU DO NOT FORWARD BACK TO ME, YOU’LL BE CALLED AND THIS IS GOING TO GET FURTHER NOTICE AND WILL NOT STOP UNTIL IM SATISFIED. THANK YOU.
I have been a gamer for over 15 years now, I have spent probably over a $2,000 on games, controllers, multiple xboxs. My son has recently started playing and I have spent probably close to $1,000.00 on Xbox gear. I recently have had multiply problems and dealings with your service, products, and customer service. First I have bought 2 microsoft points cards over the past 6 months 1 from Toys R us, another from target, both million dollar stores just like Xbox anyways both cards cost me $20.00 which ended up being useless and to this day I never have received an answer except each store blaming the other. This is were I really get frustrated is xbox cust support has told me that they can see in there system that I purchased the card’s but it wasn’t activated, huh? WHY COULD YOU NOT HELP ME IF YOU NEW THAT I HAD PURCHASED THEM. Then recently I have had the same problem as another people, I’m in the hole now about $200.00 because of these charges that I did not agree to, so my card was charged and I didn’t have the money which now has lead to bank fees then 1month after charging my card you temp suspended it due to me not having the funds availiable but I still have to pay for this 3 months and my bank fees but my account is suspended, cmon man this is BS,You guys are stealing from the poor and making the rich richer with out caring at all about your customers like me who have done nothing to be screwed like this, I really don’t expect much from you guys, except the stuff I buy with my hard earned money, example my microsoft points to work and for some type of ethics, You charged my card for 3mths and with bank fees that 3 months probably has cost me close to $75.00 and I don’t even have access to xbox live, you get the point, or at least I hope you do! I currently got a job at @#@#@ a video game store, you guys are getting 2 thumbs down and every customer that ask about xbox I will tell them my story and show them all these postings from other unhappy customers. I was once very happy customer but all in 1year i went to a very UNHAPPY customer, who deserves be better.. GET WITH THE PROGRAM XBOX AND STOP STEALING AND SELLING PRODUCTS THAT CANT BE USED….
xbox is a scam…………………
I guess I’m just screwed for $10/month for the rest of my life because I can’t get my Xbox live account to stop automatically paying and microsoft can’t figure out how to add a customer service line or contact email address to help its customers figure out issues they are having. If they just bit the bullet and added a customer service phone number maybe I wouldn’t be as frustrated as I am right now along with everyone else. It’s very unprofessional to not have a way to contact microsoft’s xbox live, it doesn’t matter how advanced technology is, a customer will never be able to receive the service they want or NEED from automated systems and especially step by step diagrams. I know those are really neat things people began to use but you’re always going to miss something in your step-by-step diagrams and automated systems that only REAL, LIVE, PEOPLE will be able to help out with.
With respect to mircosoft and xbox live, I, and many others I’m sure would really appreciate if you took this message into account and maybe talked with your executive members about it.
Thanks,
Matt
i forgot my callofduty elite password i retrieve the password to my email but it wont send me the email to change the password i even tried to make another elite account i linked but when i go to my elite to link it in the xbox it says the email and password are not valid and im like how many account do i have to make so i want your help because i want my account back please
you stink
I have a mad Idea for Sony or Microsoft it a good idea ok so if u want it email me on azzathedevil@live.com.au and il talk
I bought my first xbox a year ago. And made the mistake of using my debit card on there. I can not stop being charged the $10 a month because i cant remember the account’s details. With xbox so difficult in helping you set up your account it is hard to keep track of everything. They tell you multiple times your email can not be used. And your forced to make up bullshit just for it to work. Another issue is the 1 month trial you get with 3 different accounts. I got one of these only to realise i was charged $11 how are they free? They do not explain anything to there customer unless you go on there site to read the small print or call them. A tad shady and taking advantadge of people who can not understand the system properly.
my son brought points by xbox live thinking that there was not a membership, it happens to turn out they have been taking $9.99 for the past 2 mos and I didn’t realized it, what a piece of crap I cant get no custumer service number or website to cancel this shit.
Like the others, my son purchased a cheap live membership for a euro but is now on automatic renewal. If you go to the website, it gives you the option to turn off automatic renewal but allegedly sends a code to your email address that you need to input to complete the instruction to cancel the automatic renewal. Of course, the code never arrives by email. It gives an option to get a telephone call back but won’t accept my telephone number as a “valid format”. Will go legal with this.
Cant find no.customer service number and within the last 2 wks i have had over 60.00 taken out of my account then i.am told if i.remove my credit card from live i.will be charged a early termination fee. I want customer service NOW. I am contacting an attorney
Xbox charged my credit card 9.95 I tried to cancel online and by phone but never got through so I called my credit card company and told them to not let them charge my account so if I get a bill I will give it to my son in law which is a attorney.But I will never order nothing with xbox name on it.
I have also been charged for 233.54 in one month. I have cancelled my debit card since then, but since my 20 year old son moved out we dont even have an xbox in our house, and now 3 months later we are being charged for something with XBOX live. No one in customer service or the billing ranger can help me since I have no idea what the user name and password are… really you can take my money from MY account but not tell me where it went or how to get it back. I just dont understand how you stay in business! I have contacted an attonory along with the washington state attorny generals office.
I have tried the online chat, I have been #1 in line for over an hour
I want to know why I keep being kicked off of Xbox LIVE, bearing in mind that no one else in the house is using their phones or the internet and my laptop has full signal strength from the router. There are no storms or weather interference and there are no signal fluctuations and yet Microsoft keep kicking me off of Xbox LIVE and I for one am getting sick of it I pay £40 a YEAR FOR GOLD MEMBERSHIP AND NOT TO SUFFER MICROSOFT’S FAILURES!
Xbox has charged my boyfriend a monthly live charge twice in one month. They charged the account a service fee twice for insefficent funds in $200 each time. There is absoluetly is no contact number. He cannot access his account because they cannot find his account name and password. Even though they do have is charge card number and are currently charging his card. He went under the security passwords option on the microsoft website and filed a complaint and received a call within minutes. They are refunding his charges and the woman is quite pleasant. I dont understand why they do not offer a direct line phone number and make customers go through more work for customer service.
Hope this helped anyone!
Maybe try making up a problem under the security passwords option on the website to speak to a representative more quickly.
This is the worst crooked system I have encountered. Whomever XBox is run by are cowardly crooks who keep wanting your money but provide the worst service I have experienced. They hide from any contact and send redundant robotic loops that only make me wonder why anybody ever believed that computers have any valid use for mankind. There is NO communication allowed so these corporate crooks can steal your money and hide behind a litany of corrupt “laws”. You have to agree to 10 000 words of legal jargon that allows you no rights but to pay for the this abuse.
I have had it with XBox. I would to get refunded for every cent I fool enough to spend on this headache.
Cancel then I’m not gonna dress it up. Sorry I get mad.
you shouldnt have mashinama because they say that they can say what ever they want because they can kick peaple off xbox live and his xbox name is assassin spez and hes being a but
i couldn’t find a contact Emil any where which was disappointing because i had a troubling enquiry i was hoping if on of your team members should email me me back i would like to know if i was the first person in the world to have all of the halo 4 achievements, i got all the achievements at 1 am this morning so please contact me asap. Thank you
ive been hacked by my friend and he manages to get my account suspended because he was mad at me i did not do anything and i was wondering if i can get it back as soon as today
Xbox live is BULL CRAP!!!! I already pay for Netflix and Internet in my house and I’m sure as hell not gonna get screwed by XBox forcing me to get Xbox live to access the things I’M ALREADY PAYING FOR! You blood thirsty vipers!
This fucking sucks thanks for nothing Xbox live
hi i just wanted to say you are the most stupid company ever , you say you are leading the way in computer technology yet you cannot recover or change my password for my windows live ID ? how is that possible i have asked this for 3-4 years straight now and in my opinion if someone was that persistant to hack a pensioner for like 3-4 years without success and i barely have 5 dollars to my name and 0 microsoft points it seems stupid that anyone would even try to hack my account. i have a problem as when i started my account i was on heavy medication after a vehicle crash and i cant remember any details i entered and my email account no longer exists i have a new one, so i want to know what do you need sent to you for me to have my old password reset and the link sent to my new email , like do i need to send drivers liscence, credit card , birth certificate, drivers liscence, rental agreement, child support statement, regestration proof, a letter from my old email provider saying it is deleted and cant be retrieved ? is that enough proof to say i am who the hell i am ? just tell me what to send you and i will gladly send it as i have all my current id/documentation you could possibly need and even more i just need my password reset sent to my new email address which you dont seem to be able to do for some retarded reason now please rectify this or my next step is actually bringing legal procedings against you for jerking me around have a nice day
xbox live consistently crashing, will not allow me to add money or keep my live can anyone tell me wat the he00 is goin on i think im just gonna go to the ps3
Xbox live is ridiculous. I just bought a brand new machine with kinect and accidentally spelled my email address wrong and now they tell me I cannot even change my email account for 30 days to sign up for live gold? What, do they have a problem with taking my money or something like that? Whatever, I was on the ropes about throwing my money away anyways and they just made up my mind. No money for you microsoft.
I am soo upset I can n
I am so upset I can’t find a number or email that I could talk to someone my kids get the Xbox 360 kinect but missing the game that comes with it! I hate going around and around to find out what to do free
I started an xbox live account years ago, then cancelled it a few months later. I recently recieved $9.99 charge to my account, causing it to overdraft, so the total expense to me was $49.99, axbox wont allow me to remove, or view the account, what acount it was charged to, or anything else that would allow me to ensure that it doesn’t happen again. They say they are committed to preventing theft? then how about allowing me to simply put in my debit card info, and allowing me to delete it from ALL accounts that may be using it? If I get an ILLEGAL charge like that again, I’ll be sueing.
hey I got banned till 9999 and my account is MaDa TrUCKER you better give my account back because I didn’t do anything or im going the to sue the whole xbox company
kay what you do is you call Microsoft at 1-800-4my-xbox or bring back the xbox from where you got it from and get the one with the game
My Xbox live just randomly stopped so when I went to my account online it said my account has found a glitch it won’t let me add my 3month gold card idk what’s going on but it better get fixed soon or I’m selling my Xbox and buying a ps3
CRAZY security hoops to jump through. The account was set up with my son’s dad’s email years ago. We are no longer with his dad, and the only way to access any of our account information is to have a special code emailed to the account email. Since we are dealing with an uncooperative individual, it’s impossible to get anything done on our account. It recently tried to auto renew to an invalid debit card, and I couldn’t log into the account to fix it. I have to wait 30 days for the old email address to be removed from my account?? When I called to see if it could be expedited, I was practically asked to give a blood sample for verification, and then I couldn’t answer all of their questions exactly, because my ex set it up. Crazy stupid security for a video game account. Just now got it resolved after spending my entire evening waiting for codes to log in. Loosen up a bit Microsoft.
i dont know how to change my email adress for my account
Hi there, thought I would let you know that I recently got in touch with your customer sevice dept. I spoke to a very nice lady named Amethyst, she helped my through my problem and resolved it, she was very polite and pleasant. Think people should receive a pat on the back when they do a great job, its kind of a lost art anymore.
Thank You, Ron Payne
I lost my xbox live profile and i dont remember my password or email and i just put another year on it and 4000 microsoft points is there anyway you could get it back for me i might know the email but my gamertag is “InstaGreat” thanks
Hey, I have my mothers master card for my xbox live and i would like to have the damn auto renewal fucking turned off
Hello… Can you help me out ?
They just banded my box which is legal to online for just playing original games I don’t know y but I want a refund for my Xbox
i need help as fast as possible my accnt has been hacked and i would like you to find the person hacking my account please this needs immidiate attention please microsoft email me for more things that you wantcto find out please
I cant remember my email how am i supposed o sign in withought it
First, it is important to realize that when you call 1-800-4-myxbox you are not talking to someone who works for Microsoft. You are actually talking to someone who works for a company that has a contract with Microsoft to provide support for the Xbox.
Second it is advantageous to know that the agent you are talking with probably:
- Has less than 3 months experience.
- Has no error lists and the associated resolutions.
- Is being told he must solve all your problems in less than 12 minutes. This time includes the time it takes to verify you are the account owner. If the agent goes over this time, he is reprimanded and corrective action is taken if he or she does this too many times.
- Has had the policies and procedures on how to perform his or her job changed at least twice in the past week.
anotheny you signed a non disclosusre agreement for a reason. ive reported you to compliance.
I wanted to renew my Xbox membership but the freaking system says that error occurred. I should have gotten a PS3, this shit wouldn’t happen.
Hi xbox,since 7 I have been crazy over microsoft xbox and recently I have purchased the 360 and I am dissappointed in your pproduct that you are selling internationally,your remote seems to have a problem as it asks to re connect the controller the whole time whilst in the game and it doesn’t stop,your warranty service is not suitable as many members od xbox compalin of the same issue,no changes or news have released about the fualt of your controller…I am unhappy and yet feel so sad about not being able to keep the xbox as I am noe changeing to playstation 3 which is the last I want to do…please resppond to the query
Xbox account blocked
They have bad service, these idiots do not care about anyone
my xbox live account is paid and upto date yet microsoft are having a problem wich started over 24 hours ago and we have heard nothing but call during work hours if i am not compensated for this ongoing problem i will never use xbox or microsoft again and will use ps3 who are not having this problem i am so frustrated as are all my friends using xbox this problem better be solved today or we will be canceling everything !!!!!!!!!!!!
I purchase an Xbox 360 in February 2012 and it bit the dust last night, April 13, 2013…WOW, my son had this system for only 1 yr and I paid $300 for it and it quit already?? Very disappointed with this, spent this kind of money and it only lasted for 1 yr.? Apparently the systems are not worth that kind of money because they dont last long..Will not buy another one…
I been trying to cancell x box live over a 2 year still takeing money out my account we not on line no more
Hello I am Martionna Robinson and I am a costumer and I am doing a power point presentation in my class about business promotions.I am doing on what is in my oppinion the best business ideas and how to utilizes them.So I was hoping that you could send me a sample of your product to present to my class.
Thank you and I hope to here from you soon.
Hello. My name is Dennis Johnson and I am a student at GEE White Academy on 5161 Charles St Detroit, MI. my class is doing an assignment about marketing skills on line and make a presentation displaying the best marketing ideas, companies, and how to utilize them and then explain them in front of my class. I was hoping your company can send me a sample of your product to present. I think this not only a good opportunity for me but also an opportunity to showcase your products to a 7th grade level. I hope you get my message and respond. If so can you send a sample to the following address; 17296 Moenart.I hope to hear from you soon