Contacting Xbox Live Customer Service Center
Xbox Live is a service provided by Microsoft for gamers who use an Xbox 360 gaming system. Xbox Live is available for $50 a year for access. The biggest selling point for an Xbox Live membership is access to programs like Verizon FiOS, Netflix, Hulu Plus, game downloads and online gaming. However, some of these services are provided with a free membership to Xbox Live. If you are having trouble with Xbox Live, customer service is available to answer your call for help.
Phone Contact Numbers
Finding a contact number for Xbox Live is not the easiest thing a consumer can do. We searched through the Support section and the Contact Us section for a phone number customers could use to call for live support. Finally, we found there was no phone number listed, as customers had to request a customer care representative call them back. There is even an estimated wait time listed for customers who wanted a call back.
If you wish to talk with someone immediately about your problem – there are two chat options.
1) You can choose to chat with an Xbox Live Ambassador here: http://bit.ly/LRSSwg
2) You can directly contact Microsoft support here: https://support.xbox.com/en-US/request-chat?service=xbox-live&category=Other&ccfissue=&ewt=1&navlistpath=NavigationList&.
If you choose to speak with an Ambassador, you will be required to log in with your Windows Live ID.
Xbox Live is a Microsoft product, so the mailing address for customer support is the main address for Microsoft headquarters.
One Microsoft Way
Redmond, WA 98052-6399
Xbox Live offers a well-built website here: http://www.xbox.com/en-US/live/
Customers can access new download information, the Deal of the Week and find support all in one place. While the website is well laid out, the support options are less than stellar. There is a good chance additional contact information for Xbox Live support is available to customers with an Xbox Live log-in.
Customer Service Email
Xbox Live services offer a direct customer support email page for customers who have questions about the service. The Xbox 360 Live Email Support page asks customers to explain the problem so support can better handle the situation. We submitted a question to Xbox Live customer support about free trial length. We will see how long it takes customer service to respond.
Our experience was not the best considering the we could not contact customer service through traditional measures. We did send communication through the Xbox 360 Live email support page and still await a response to our questions. We suggest that customers utilize this method in order to contact a customer service representative.
The email inquiry sent to Xbox Live customer service resulted in a response from the customer service team within 24 hours. The response was not what we were looking for, but was helpful in answering our question. The representative also directed us to additional customer service contacts, see below:
From: Xbox Customer Support
Date: Fri, Mar 23, 2012 at 2:00 PM
Subject: RE: SRX1173757228ID – Xbox 360 Live:About Xbox Live 360
To: Richard B
Service Request Number: 1173757228
Dear Xbox LIVE Customer,
Thank you for contacting XBOX Customer Support.
We understand that are requesting to have another Xbox live free trial. You were unable to signed up for the free trial when you created an account.
We can imagine how frustrating that must be. The 30-day Gold trial membership provides temporary access to the features of an Xbox 360 Live membership.
[Customers will need to sign into your Xbox 360 account and sign up for the free trial of the Gold membership. You can register up to three accounts prior to the expiration of the trial period]. The option you requested is unavailable.
If you need to reply to this e-mail, please reply ‘with history’ (include any previous e-mail) or reference to Service Request Number 1173757228 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Xbox Live Support Team
— Original Message —
From : Richard B
Sent : Thursday, March 22, 2012 7:53:41 PM UTC
To : 08b8c36a-de17-4e83-9ed2-7fdfa867abc8
Subject : Xbox 360 Live:About Xbox Live 360
Service: Xbox 360 Live
What type of problem do you have?
About Xbox Live 360
Name: Richard Banks
Is there any time when a customer can use a free trial more than once? I did not get a chance during my free trial to use any of the features and wanted to know if xBox Live offers extended free trials.
Did you have a better experience dealing with Xbox 360 Live? Share your thoughts with us.