Contact Winn Dixie Customer Service

Contacting Winn Dixie Customer Service Center

Winn Dixie is a grocery store with pharmacy headquartered in Florida. Stores are located in Alabama, Georgia, Florida, Mississippi and Louisiana. Bi-Lo Holdings is the mother company of Winn Dixie.

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Contact Info:

Phone Contact Numbers

Customer service agents are available from 8 AM to 8 PM Monday to Friday and 9 AM to 4 PM Saturday. Lines are closed on Sunday. All hours are EST.

  • Customer Service: 1-866-WINN-DIXIE or 1-866-946-6349
  • Winn Dixie Headquarters: 1-800-967-9105 or 1-904-783-5000

Mailing Address

The mailing address for Winn Dixie is there for customers who don’t want to call or email customer service. There is no way of knowing just how many people will come in contact with your letter, so leave out any personal or financial information. If your issue is time-sensitive, mailing a letter is not the best way to contact Winn Dixie customer service. Instead, call the customer service line for immediate help.

Winn Dixie Customer ServicePO Box BJacksonville, FL 33203-0297


Winn Dixie Headquarters5050 Edgewood Ct. Jacksonville, FL 32254-3669

Official Website

Winn Dixie offers customers an official website at This website shares recipes, grocery store and pharmacy needs and customer service information. You can locate your nearest store for local contact information and directions to your nearest Winn Dixie.

Customer Service Email

Contacting a Winn Dixie customer service agent by email is a quick and easy option for issues of low-importance. Sensitive information like credit card numbers and banking information should not be sent with the email, even if the content of the email is pertaining to a financial issue.

Our Experience

You can reach Winn Dixie customer service agent via the customer service number. The automated system does not allow the caller to press 0 to speed up the call, but they can press 6 and the call will be answered almost immediately. We talked with the Winn Dixie agent about how to find a store nearest our current location. She told us she could search for a store or we could visit the official website and enter our zip code into the store locator for a list of stores within the selected radius. The agent spoke clearly and quickly helped us resolve our customer service issue.

Do you have a personal experience with Winn Dixie customer service? Tell us how you were treated by the customer service department.

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14 Comments on “Contact Winn Dixie Customer Service
  1. Yesterday I did my shopping at one of your stores in Glynn County. This one is a converted Harvey’s where I was always pleased with my produce selections. The packaged salad that I wanted was down to two packages and beginning to turn brown. When I asked an employee, who was putting other produce out, if it was possible to get a fresher package, he hesitated, then simply replied, “No”. I did purchase cantaloupes, after great hesitation and examination. I just cut one – it is the greenest, most tasteless I have EVER experienced in almost 65 years of shopping. I will throw it out and not even bother to cut the second one. What a disgrace to a once reliable store!

  2. There seems to be a lack of planning on your appliance giveaway. I have 66 pointsw now and still can’t get the toaster oven. I would have taken the griddle as a 2nd choice nbut that wouldn’t work either. The only items our store has had available are blenders, Last Friday a truck came in with a few griddles on it but no toaster ovens ane the griddles were gone inrecold time. Another truck won’t be in until this coming Friday and heaven knows whatFlorida and would like very much to receive the toaster oven. What is the problem????

  3. I purchased a 16 oz block of winn dixie colby jack cheese at the Northport, Al store on Tuesday, May 5th. I opened that last night and to my horror there was a hair in the package. I have never had this happen and thought you need to know that there is a problem.
    Thank you

  4. WD letter

    Good morning. I have been having difficulty with my WD app. for a week now. I am receiving the “connection unavailable at this time” message. And I also cannot sign in online receiving “invalid email address or password” and I receive “No results containing all your search terms were found.” when I type in my zip code. I deleted the app from my phone to try downloading it again and I cannot sign back in. just now when I tried to “contact” you via email through the website I received this message, “Oops! Something went wrong. Please try submitting again later.”
    A little help would be appreciated. Thank you. Tina

  5. today is – 5/30 and I do not have my weekly ad. I am at 3300 morven drive, spring hill. Seems straenge and curtails my shopping . Shalom, Dan

  6. Having trouble getting in contact with your Corporate Legal Department. Was advised to send an email via your webiste and conveniently after trying from Explorer and Chrome, it tells me “Ooops, something went wrong, try again later” after submitting. Very unhappy camper here. Will let lawyer handle the rest.

  7. as a man of color, I have received the most unfavorable customer service in your tarpon springs package store from an employee named denise. on 08/25/15 @ approx 6:pm, her customer service is as she hate the world. she want speak or say thank you for shopping at winn dixie. I approach the manage and advised her that I was not satisfied with her attitude. The manager replied. “that she is not rude to people because I know her personally” I have been with your store in tarpon fl for over 40 yrs and decided to take my business els where. Please address my concerns. This is not the first time I spoke to a manager.

  8. I have moved three times in the past three years and changed phone numbers and email address. How do I update my information?

    My reward customer last 4 numbers is 1580.

  9. I visited your Pell City Alabama store on Saturday November 21. I bought fifty
    dollars worth of groceries and was supposed to get a turkey for five dolllars.They
    Did not have any and would not give me a rain check. This is not right. Now yaw
    are advertising the same thing with hams. How about letting people get their
    Turkeys first.

    • I bought fifty dollars worth of groceries this week end. They were out of turkeys and would not give me a rain check. Now yaw are doing the same thing with hams. Honor your first responsibility before making another one.

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