Contacting Windstream Customer Service
Windstream is a communications company that offers cable, Internet and home phone services to customers. The headquarters for the company is in Little Rock, Arkansas. Customer service contact information is available online for general questions, billing questions, high speed Internet, digital TV and home phone service. The coverage area for Windstream covers 29 states and more than 3 million customers.
Phone Contact Numbers
Customers can chat with a customer service representative online between the hours of 8 a.m. and 8 p.m. CST. There is no mention of the customers service hours for the Windstream customer service call center.
- Customer Service: 1-866-445-5880
- Internet Tech Support: 1-866-445-0978
- Online Orders: 1-800-481-5441
- Business Support: 1-800-843-9214
There is no mailing address listed for customer service or the main company in Little Rock, Arkansas. We did find contact information for Investors and all mailing addresses are identical.
4001 Rodney Parham Road
Little Rock, AR 72212-2442
The official website for Windstream is located at: http://www.windstream.net/. On the website, customers can choose to start new service, log in to their current account for service and upgrade/downgrade options or personalize the front page with news updates and more.
Customer Service Email
There is no email address listed for customer service and you must log in to your account to access Windstream customer service if you are a customer.
On the company Facebook page we found an email address listed for customers to contact for more information on Windstream. You can send your email to firstname.lastname@example.org.
Social Media and Customer Service
Windstream customer service is available on Twitter @Windstream. You can send a message to the customer service team via Twitter if desired.
If you don’t have a Twitter account or you prefer Facebook, Windstream customer service can also be contacted on their Facebook page at http://www.facebook.com/WindstreamCommunications.
When we contacted the customer service department at Windstream, we encountered an automated call system. When customers select either English or Spanish, you are then taken to another automated option menu. You encounter questions asking if you are either an existing customer or a new customer. After selecting the appropriate option, you have to wait approximately 3minutes before a customer service representative answers your call. The representative is English speaking and answered our question regarding initiation of service.
We contacted customer support via email at: email@example.com, but are still awaiting a response.
An email sent to Windstream resulted in email response within 3 hours. We didn’t receive an automated response, but instead had our question regarding initial service answered by a customer service representative, see below:
Thank you for your interest in our service. Service can usually get installed within 3-5 business days and if you have any issues with telephone or broadband service, we have 24 hour repair and technical support.
Give customer service a call at 1-800-347-1991 to start an order.
Executive Customer Relations | Windstream
From: Richard Banks [mailto:firstname.lastname@example.org]
Sent: Friday, March 16, 2012 8:10 AM
Subject: New Service
When setting up new service, what is the approximate wait time for initial service. Also, when outages occur, is there a dedicated outage hotline? Thank you for your time.
What was your experience dealing with Windstream customer service? We want to know if the representatives were helpful and provided top-notch customer care. Let us know your thoughts.