Contact Windstream Customer Service

Contacting Windstream Customer Service

Windstream is a communications company that offers cable, Internet and home phone services to customers. The headquarters for the company is in Little Rock, Arkansas. Customer service contact information is available online for general questions, billing questions, high speed Internet, digital TV and home phone service. The coverage area for Windstream covers 29 states and more than 3 million customers.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers can chat with a customer service representative online between the hours of 8 a.m. and 8 p.m. CST. There is no mention of the customers service hours for the Windstream customer service call center.

Mailing Address

There is no mailing address listed for customer service or the main company in Little Rock, Arkansas. We did find contact information for Investors and all mailing addresses are identical.

4001 Rodney Parham Road
Little Rock, AR 72212-2442

Official Website

The official website for Windstream is located at: On the website, customers can choose to start new service, log in to their current account for service and upgrade/downgrade options or personalize the front page with news updates and more.

Customer Service Email

There is no email address listed for customer service and you must log in to your account to access Windstream customer service if you are a customer.

On the company Facebook page we found an email address listed for customers to contact for more information on Windstream. You can send your email to

Social Media and Customer Service

Windstream customer service is available on Twitter @Windstream. You can send a message to the customer service team via Twitter if desired.

If you don’t have a Twitter account or you prefer Facebook, Windstream customer service can also be contacted on their Facebook page at

Our Experience

When we contacted the customer service department at Windstream, we encountered an automated call system. When customers select either English or Spanish, you are then taken to another automated option menu. You encounter questions asking if you are either an existing customer or a new customer. After selecting the appropriate option, you have to wait approximately 3minutes before a customer service representative answers your call. The representative is English speaking and answered our question regarding initiation of service.

We contacted customer support via email at:, but are still awaiting a response.

An email sent to Windstream resulted in email response within 3 hours. We didn’t receive an automated response, but instead had our question regarding initial service answered by a customer service representative, see below:

Mr. Banks,

Thank you for your interest in our service. Service can usually get installed within 3-5 business days and if you have any issues with telephone or broadband service, we have 24 hour repair and technical support.

Give customer service a call at 1-800-347-1991 to start an order.

Amanda Karr
Executive Customer Relations | Windstream

From: Richard Banks []
Sent: Friday, March 16, 2012 8:10 AM
To: WINCanHelp,
Subject: New Service

When setting up new service, what is the approximate wait time for initial service. Also, when outages occur, is there a dedicated outage hotline? Thank you for your time.

What was your experience dealing with Windstream customer service? We want to know if the representatives were helpful and provided top-notch customer care. Let us know your thoughts.

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147 Comments on “Contact Windstream Customer Service

  2. I’m very frustrated with the internet service from Windstream. It goes down several times per week and the signal is weak. I switched from Roadrunner from Time Warner because they kept increasing the price, but at least I had service! When I call customer service at Windstream they “check the service and increase the signal”, which does no good. Now they tell me I need to purchase a wireless signal booster! I don’t think it’s my responsibility to purchase it. I did not have these problems with Roadrunner!

  3. Once reached, costumer service has been good. Terrible prices and organization. Received a bad modem and took me a dozen calls and almost two months to receive a new one. If I had anther choice I would switch.

  4. For over a week I have been trying to cancel phone/internet services from Windstream because I am moving. Still no luck, long, long, long holds on phone – still no connection with right person!

  5. you bunch of tards suck all the way down to the installer’s you charge me for 6 mbs i get .25 two months trying to get it fixed wire strung out all over property in 9 directions they reuse to bury for 4 months piss poor i never had this with consolidated . wish i could talk to chairman of the company they steal my money theivin basturds !!!!!

  6. ben with WS for 6yrs and as others say bad signal comes and goes. I was given a credit frm dish and then they turned around next mo and billed it back to me again. 4 months I have spoke with WS reps and each time i was told that it would be taken care of no prob. then this mo recieved notice if I did not pay the extra chage my ser. would be cut off. this comp. and dish both really are terrible I think its time for a change!! they really suck

  7. Windstream customer service is attrosious. They have a monopoly on the phone and internet service in our area so trying to take care of customers is not at the top of their list. Internet service is spotty at best. Their rates are higher than standard. Then again when your not competing with any other company why put much effort in it.

  8. This is the absolute worst customer service I have ever experienced. Just today I have been lied to by customer service (Christina), told that they could not schedule a service tech because their computer was “down” (Dave) and that I would have to call back tomorrow (Dave), then they corrected that and told me a supervisor was manually making an appointment for me tomorrow and that the supervisor (Brian) would call me back to verify. He never called back and in fact was gone when I called back. Handy! I am paying for the upgraded internet service and it is very sadly lacking. If Windstream is going to oversell bandwidth at least come up with some better excuses. As it is….here I come Hughes Net!

  9. I would like to very much to express my dissatisfaction with your internet service. For over two months our internet speed has decreased to the point now that it take a much too long of a period to connect then when you want to go to another sight it takes it’s own good time. At times I could run around the house three or more times before it connects to what ever sight I surfing.

    For sure I’m not getting what I’m paying for and I understand that you are upgrading in our area, but before you started we were doing much better than we are now … I would change if I could!!!

  10. I have gotten 5 bills in 5 weeks – all incorrect. Apparently I have a Credit of $107.00 – do not pay and the next day I get an intent to disconnect. You can’t get the right department on the phone and then they will drop your call so you can start over. Horrible company and I would change in a heartbeat if I had a choice.

  11. This is one of the worst internet providers we have had. Every afternoon and evening, and every weekend you can not down load or up load anything. All we here of is outage. There is no outage it is the fact they have sold more customers than they can handle.

    Do Not Sign a Contract with these people. They can go up in price but you do not get the service they tell you they will provide you.

  12. I contacted Windstream because I was having trouble logging on to my BUSINESS email… after an hour on the phone with them I found out that one of the 3 people I spoke with “accidentally” deleted my email account. While they happily reactivated the account, they could do nothing to recover the emails that they deleted. 24 hours later, I am officially on my way to switching to another provider…AND for less money! Never again will I do business with Windstream!

  13. Our law firm’s office in Miami had no choice but to obtain our internet and phone services from Windstream Communications because our (former) office building has an exclusive contract with them. For both internet and phone services we were paying almost $200 a month. Not only is that price outrageous, but their online site AND customer service SUCKS.

    Then on November 12, 2013, they disconnected our services because we hadn’t been making payments regularly (times are hard for everyone.) We had no problem with this because we were very unhappy with them, so I them tried REPEATEDLY to contact them that month to just complete disconnect our services and cancel our account with them (as we were planning on leaving that building for a new office space after 2012.) As mentioned above, their customer service and online site SUCKS. I kept getting transferred between departments, and was on hold repeatedly for how long – this kept occurring for a couple of weeks before I FINALLY spoke with a customer service rep that I thought gave me the correct information. I WAS WRONG. We still had no service but they were STILL BILLING US – why on earth would you bill someone/a business if you cut off their service?!?!? FINALLY after a second round of calls and BS, I spoke with another rep that told me that I had to FORMALLY send in a letter that requested our services be cancelled and account closed (via fax and email).

    I got all this information FINALLY in the beginning of January 2013, and promptly sent via fax AND email a letter requesting our services be cancelled and account closed. I requested that a confirmation be sent – NOTHING was sent to us. We were STILL being billed for services that we were not getting (and not to mention their services SUCK!!) FINALLY the attorney I work for got fed up, and decided to call them himself (which should have not happened because he is the boss!) I was on the phone with him, a rep, and the rep said that they would close our account and that we were disputing the charges – this was mid-January. FINALLY on March 15, we get an Email from a rep that they had OPENED a billing dispute and that they would review everything. THIS IS FOUR MONTHS AFTER WE HAD NO SERVICE FROM THEM!! FOUR FREAKING MONTHS!! I then reply to her with the fax confirmation, letter and Email that I had sent back in January that we had requested everything to be cancelled months prior, and she responds that they will only credit us $50, but still have to pay over $500 for a service that we were being billed for that we were NOT receiving. WHAT KIND OF B-S is this?!?!?

    If you are thinking of utilizing Windstream Communications, FIND ANOTHER SERVICE PROVIDER!! PLEASE!! Their services suck, they are overpriced, their customer service is HORRENDOUS, they obviously need to retrain their employees and reevaluate their services, and the company just is complete B.S.!

  14. If you would like an internet service that only works up to par during the day, hardly works at all after 4pm till midnight, charges entirely too much for their crappy service and has what is reported to be one of the worst customer service departments in the industry, then by all means you should look into signing up with Windstream. When the opportunity arises for a better option, Windstream can stick their service you know where!!! I consistently go out of my way to tell others not to get involved with this company. HAVE A NICE DAY WINDSTREAM!

  15. All I wanted to do was report an outage. No specific number for this is listed in the phone book nor on my invoice. I wasted several of my cell phone minutes and still don’t have a clue whether they got the message that my phone isn’t working. Very discouraging to get a computer and no prompt for a live person! Sure makes me want to do away with my land line.

  16. It would be nice if their entire site related to customer service was working “site unavailable”, or that their phone numbers wouldn’t keep saying they’re disconnected. This is happening during the day when most people are just doing normal business.

  17. I have no other choice but to use Windstream there is no other carrier in my Area of Charlotte NC. Their service is the Pitts. My inter – net keeps on shutting down all day it comes and goes, I have called for two service calls both no show?. I have also written two complaints to the FCC and both times they forward the letters to Windstream for answers, they send back to the FCC a repleys that all issues have been resolved . I have been told by a windstream employe that the system is over loaded but they still continue to sell their prouduct. I cannot beleive that the FCC is letting Winstream continue taking on new customers when the system cannot handle the volume it has now. Bottom line if you are a windstream customer you are not getting what you are paying for. The only way to resolve this, is complain if you are having proeblems to Windstrem an follow it up with a letter to the FCC and also you should get a refund because YOU ARE NOT GETTING WHAT YOU PAYING FOR.

    • a junk email showed up on my email address from Mr. Tony of Dakar Senegal which amounted to an offer in human trafficing. My question is how did this get through to me when not addressed to me? Winstream should have caught this before it ever went out to anyone! When I tried to find who to report this to it was like an act of congress- going no place and nothing to be done!Your contact info is almost non existant to say the least and ends up a search going nowhere!

  18. I don’t know hoe you can call your service “High Speed Internet”, when it hardly any better than dial-up. I think your service stinks! I am paying for 3 meg service and most of the time I can barely get 1 meg. In my opinion this is unacceptable. I have called customer service and was told no upgrade in service was scheduled at all for the year 2013. I think you should at least you should lower the monthly price for service in our area as we are paying the same for people who do receive 3 meg. My service is so bad, that when I go to do a speed check, it takes so long to load I have to walk away and come back later to see the results. I can’t wait to find another reputable internet service company!

  19. I’ve had 6-7 problems with my internet service during the last year.Each time they take my information but I’ve yet to receive a call back from a tech or customer service asking me it my problem was resolved or to just say go to hell/
    Their internet service works well during the day when most people are at work but at night when I use it it slows down to snail mail,which tells me their local headend doesn’t have enough bandwidth to handle the load.
    I’m switching all my services to my local cable company and save 70.00/mo if only for the next 12 months.

  20. At Linda Dennis..windstream gave me the same song and dance about getting a booster. So after buying 2 different boosters and neither one will adapt to a windstream modem, I get a service person on the phone that says windstream has no booster for their wireless modems and i am just out of luck. as with u, they are the only game in town for my area, but i would rather have no service than to pay windstream another dime!!

  21. Hi, Just wanted to let you know that I have been approached by your sales team to consider enhancing the level of integration of services to our household and businesses. I would like to consider this. But the level of and responsiveness of the customer service access is very troubling to me. You should know that, as a small business owner, I have many responsibilities, and difficulties getting through and receiving service would add more difficulties. May I suggest that you make it easier to get in touch with you, reduce the waiting times while on hold to get the first human and have real people answer your phones, as the computer answering device is fruistrating…


  22. I just wanted to comment on the outstanding service we received from a Mr. Jackson who fixed my computer. He was extremely professional and we were totally pleased with our service.
    Thank you

  23. Windstream support sucks. I need my phone connections checked in the alley. Every time it rains or any moisture at all my phone goes out of order with major static. I can’t use my phone or internet. The phone box in the alley has the cover off and on the ground with all wires exposed to dust and moisture. A couple of days of sunshine and my phone goes back to normal. It rained Friday night and Police showed up the next day June 8th asking me if I dialed 911 and I had not been on the phone all morning. I called Windstream support and was told someone would be out on Monday. No one has been out to check the wiring in the alley on Monday or Tuesday. I’m mailing a letter to the address in Brownfield, TX. I’m looking at changing companies. MAYBE EVERYONE SHOULD REPORT COMPLAINTS TO THE BBB.

  24. Windstream is the worst service ever. I don’t have a phone or internet half the time. I’m paying for highspeed but not getting it!I will be changing or going to the Douglas Ga office to have a talk. I’m not getting the service I;m paying for!

  25. I was sent a new router in mail, when I called for help set up, I was directed to an overseas center. I could not understand a word he was saying. On the phone 45 mins an never could get it work. So I hooked up my old one. He could not tell the difference between a b an d.. I am so sick of not talking with Americans. We pay enough in bills that you should bring your internet service back to the US. If
    I had my choice would leave windstream… very unhappy. You can not get anything done be a use you cn not understand a word they say.

  26. 100% dissatisfied with Windstream. Have been waiting 10 days for Internet to be set up. Have been told TWICE someone was coming out only to have no one show up. Waited 10 hours at home today with 4 kids only to have no one come. Am telling EVERYONE we know how much Windstream sucks.

  27. Everytime we get heavy rain and lightening our landline goes bonkers. How can the internet work andn the landline be messed up??? In this day and age of our technological growth how can this be happening so often????

  28. The worst service I have ever had my internet is so slow when we get an incoming call we lose our internet.I have no other choice but to use Windstream there is no other carrier in my Area,100% dissatisfied with Windstream!!!

  29. 100% dissatisfied with Windstream!It goes down several times per week and the signal is weak.& customer service you can’t understand anyone you talk to I have been with windstream for over 10 yrs & I am not very please with the service at all…

  30. Can not CALL OUT phone line is out. please send some one to fix it. It was working and just stopped and now it reads check line. everything in house is ok, I even changed theline and put a new one on my phone and it did not make any differents.

  31. windstream dosent know the right hand from its left. It gave me a price of 38.44 then raised it for a “lightning arrester charge” and when I howled abut it, they took it off, and when I paid my standard quote bill, they said I owe more. I tried to call but they have a fee to talk to a live assistant. They can go to hell.

  32. We are getting so sick and tired of trying to get into our email, changing passwords etc. Please get this straightened out for all of your customers. I am thinking strongly about canceling my service and going somewhere else. This is ridiculous. No patience left. Thanks for listening. Eva M. Williams

    Well did you listen? Is it going to be fixed or not? Thanks

  33. Repair service in our area is worthless. Four times we have had a dead phone line, it can be out anywhere from 1 day to 2 or three days. It comes Alive and then the next time we pick up the phone it is working. The repair service is all computerized. They have no way for us to talk to them. We live up in the mountain outside of Caddo Gap, with a dead phone line we cannot contact repair service. Cell phone service can not be accessed here. Please help us.

  34. I hope that you will contact me as to what the problem is and I will admit that if nothing is done I will contact the FCC. The problem with a dead phone line is that incase of an emergency we have no way of getting help. We do have neighbors but, they are way down the road and if our line is dead, then theirs is too.

  35. I have never worked with such a terrible company. I don’t understand how they are even in business. I have stayed with them because there is no one else and I don’t have a choice. I am going to terminate my service and go to a rural internet service like Hughes Net or someone like that. I don’t mind paying for service that I get and is there to use. It is hard to swallow .25 Meg’s of service when I pay for 6 Meg’s of service. It’s too bad to say this, but adios MF

  36. Windtream seems to have a DGAS attitude. Since I am in an area where there is no competition for them, they don’t take your complaints about their service seriously. The download speed on their internet is always below 3.0 mbps. They promised this speed when I went on line with them. I cannot successfully stream Netflex are any of the other services on my smart tv. They claim they are working on it, but how long does “working on it” take to fix the problem. I plan on eliminating their service which I feel I already pay too much for by using straight talk service that connects your phone directly to the cell towers in my vicinity switching to Direct TV from Dish which can provide me with at least 10 MBPS internet from their satellite, thus not having to deal with them anymore.

    • They will lie to you, charge late charge fees when your not late then when you call they have one option on there that will charge you for even calling and checking on your bill a bunch of rip offs I’m calling one more time and see what happens then see my lawyer.

  37. I signed up for the 119.00 bundle for life but the price keeps going up and up it is now 160.00 spoke wirh a windstream customer billing person said they raised the bill again 13.00
    this is false advertizement Windstream is not what they claim to be .
    I WANT these charges removed

  38. your website needs a lot of work. how you can offer internet service and have such a poor system of communicating by eamil is beyond. I have never before encounted a payment system that will not let you pay your bill for the next month in advance and requires you to wait forever to talk to a person to do it. Why?? I have tried by phone and email and it is hopeless—do you prefer that I discontinue my land line or let the bill for next month go unpaid??

  39. In my community, we have been trying to get Windsteam Lines buried so that it is not a hazard for older people when they are walking in their yard. GUESS WHAT, It has been over 5 years and they still are not buried! Lawn guys have to get off their lawnmowers and move the line just so they can mow. If it were me, I would chop the frigging lines to pieces! They are worse than Time Warner if that is possible!!!!

  40. Your customer service is terrible and you do not seem to know how to treat people. I was trying to make a new order and none of the numbers I called gave me that option. One only offered a cruise to the Bahamas and hung up on me when I did not want further information about the offer. Please close your company and admit you are a failure at providing good service to customers. Start digging ditches. This is a more honorable way to make a living than what you are currently doing. Have a great day.

  41. so much for getting a good deal with windstream d+&e in lancaster county pa.always,always slow wait 29 minutes to come up then goes wicky wack for another 15/20 minutes,why did they buy d&e if problems with equipment was bad?ready to pay more with brc/ptd,always pay bill on time but no credit for down/slow time.DISGUSTED

  42. Paid my bill and was told services would be back on at a certain time, and they were not. Called customer service and rep acted like she could care less. You guys are just as crappy as the other cable provider i just left. I wont be sending a soul to you will tell folks to stay away.

  43. 3/12/14 approximately 12:20pm I called customer service regarding bundling discount with Direct TV and a notice that my current Wndstream bill did not pay automatically. When she ask for my phone number and related billing, I initially listed my wife as I thought this was how the account was listed. It was in my name so I presented same and my e-mail address. The email listed is my wife’s. So I provided this. We addressed the billing which reportedly is not due until 3-17-14. My wife had a question, so I gave her the phone and she attempted to clairiify the billing issue. Hailey extension 43933 from SC would not provide any information and ask for my wife’s ssan and other information. This is unacceptable as she knew I had handed my wife the phone and she had previously been given her name and email address. Hailey said she could not provide information without first asking her security questions even though I had handed the phone to her. This rigid attitude us unrealistic and rude. She said she was not going to lose her job and not ask the security questions. It is no wonder Windstream has such a poor customer service rating with this disregard for their customers. I would change service if there was another provider that could give me better internet speed as I’m getting only <4 from Windstream and Time Warner does not service my side of the street in Ashland, KY without me paying for installation of a telephone pole to be installed. I know NO ONE IN SUPERVISION WILL RESPOND TO THIS REPORT/SURVEY!
    Signed: Unhappy in Ashland, KY

  44. How do I get to talk to a real live human. All I get from windstream is computers and a human voice from dish that sends me back into cyber space with pushing numbers on my keypad.

  45. I’m beginning to hate your service, it and Dish network is about to make me drop it all and go in another direction, I just got a bill for 318.10 which I know cannot be correct, the prices is ridiculous and I’m now researching something different. Very unsatisfied customer, and I’m not the only one, on a scale of 1-10 and 10 being the best, I give you a minus 1

  46. Very DISSATISFIED with the repair service. I had a telephone outage in January ’14 and the repairman replaced the ancient line from the pole into my house. He decided that a buried line would be best as it would otherwise be strung through trees. He laid the new line on the ground and marked it with a few flags.
    The last day of March and it is still laying on the ground even though I have contacted repair service by email and have the correspondence of the history of the problem.
    It is now spring an the grass/weeds are ready to be mowed. Are you waiting for the new phone line to be mowed and destroyed?
    Your repair service or repair man is really falling to uphold Windstream’s reputation!

  47. Windstream is crazy the billing service stinks pay your bill on time then they keep adding a late charge well this is not right at all they have already been sued for over charging people looks like that does not seem to make a difference to them. they think there so high and mighty ,we called said we did not owe late charge then its back on again guess if it keeps will give it to our lawyer. this is really ridiculus looks like they really don’t care about the customer which is there business.

  48. Called to complain about unwanted out of area calls and listened to 20 minutes of commercials and terrible so called music and finally no one came and hung up. I am looking into changing phone companies and internet

  49. had good luck with windstream, until I purchased a new computer, windows 8. Have had problems with the modem and my email account. The rep said no tech would come; if I needed a new modem, it would be “mailed” to me. Very unhappy with Windstream at this point. I just want a tech from Windstream, who knows about Windows 8 to help me with my email account, since I can’t reply, send, or forward. For the money I pay them each month, you would think they would send out a tech to help me!! I may switch internet providers at this point!

  50. Friday I called to place an order for a 7 inch tablet to add to my bill each month. I have been a faithful customer for almost 5 years now. called to day and check on my order they said it was cancelled. ya said my credit is mad. last year I just paid a phone off I order with ya what the differents

  51. I have had it with the constant phone calls from people I don’t know all day long plus the incessant out of area calls. There must be something that can be done to put a stop to this. They are very annoying.

  52. i changed my windstream account on april 17, 2014 mainly because of cost and went with another company since none of windstream phone numbers work???? i have been unable to contact the company about this change other than to submit my last bill with the information printed on it mailed and requesting a final bill today i received a bill for 2 months totalling $226.20 still unable to call the company none of the numbers work and cant get to the internet site to explain situation either what is wrong with a phone company that has no way to contact i guess if i dont pay the bill they will get the message!!!!!!!

  53. I wanted to offer a word of praise and thanks to Gary Grindle. His employee number is E0147853. He was dispatched to our home after we returned from an extended visit and our internet service was not working. Gary explained the situation and then helped solve a problem with out TV remote. He did so quickly and professionally. He is a credit to Windstream. I do have to say, however, that I am often disappointed by the responses received from the phone center. Gary should be recognized for his customer skills. Thanks, Gary.

  54. I have had a certificate warning for over a year. I tried to call customer service and hung on for an hour and a half to have no one answer the phone, not even an answering machine. I do however, get the bill every month.
    What do I have to do to resolve the certificate issue????? I have had this fast net account for over 20 years.

  55. Getting very sick of getting transferred at least 5 times each time I call in just to fix one problem, which usually does not happen anyway. Very stressful process. Prices are ridiculous, but this is the only internet I can receive where I am located. As soon as there are more options available, better believe Winstream will be in the dust. Awful company.


  57. I am really fed up with my internet service! it went down yesterday in the middle of my work, I called and after waiting forever I got a lady and we spent a lot of time going through all of the on/off – plug/unplug steps and all of that and nothing, than I wait again for an engineer to be told it is down and would be up around 7:30 – did not happen. this morning still not working so call and wait forever again to get a guy that I don’t feel really knew what he was doing and went through all the repeat steps over and over. finally we got a very slow connection. I was told I would get a credit of 33 CENTS for all of the hours I spent on the phone, on hold, and without service. if this is all my time is worth according to you plus the frustration of no service I will be looking for a new provider.

  58. We have tried over the last 6 months to get Windstream to correct our internet connection. The slow speed is affecting our day to day business at our insurance agency. We contacted Verizon and they can give us 70 times the speed for the same price we are paying for 1.5 speed…this is no better than dial-up! After numerous service calls, which did not fix anything, we were finally advised by Windstream Repair Department that we should switch carriers because they were unable to resolve the problem. When we talked to customer service, it takes them days to get back with us. The last response we received from a customer service rep was from (Eric Alvarado) and he told us we would be unable to get out of our contract and that he would have to try to get FIOS for higher speed connection from some other company BUT it would cost us 6 times the amount we are paying now!!! Why should we have to pay this to Windstream if they cannot provide the service themselves!!!

  59. Windstream has no customer service. No one ever gets on the phone and when you go through all the prompts they tell you they will charge you a fee if a representative gets on the line. What BS!

  60. Windstream has the worst customer service I have ever dealt with. I have had an email issue for over 5 month’s that is yet to be resolved, we have had consistant phone trouble for the last 4 years that they are at our home at least 5-6 times a year, and lastly the last problem has been on going for the last 8 days. I have been trying to speak to a live person for over an hour today and no luck as of yet. After this round of problems looks like we will finally go totally with our cell phone provider and do away with WINDSTREAM altogether. Their customer service is a total joke!!

  61. For some reason I am not able to send email’s to family that
    have a provider in They say it cannot be sent. Why?
    I am using Incredimail so I can use background scenery. I have never had problems before now. Why is Windstream blocking it?


  62. The problem I’m having is “No DIAL TONE” this was a problem back a few weeks ago,….but was corrected? This is my only phone & I can’t call when the phone says “No-LINE?


  64. Are all you negative review writers serious? Too many of you are being too nice to Windstink ahh ahh winstream. They are not worthy of any write ups less than criminal in nature. I contacted windstink four times within a one hour period and could not get any help setting up windstink’s modem for WiFi service. All four said exactly and ver batum the same thing, “Let me inform you……….”
    Isn’t that so sweet of windstink to have their employees talk to their customers in such language? I am looking for another phone and internet service provider.


  66. My phone for the last 6 years has Quit working a lot of times check the record It is time for a change in Blooming grove Tx,.it has quit working in the last two mponths twice in fact as we speak it not working again i am thinking about taking legal action for failure of service this is not 1900s this is 2014

  67. On May 19 2014 a Windstream employee came and replaced the line from the phone box to our house. The line had developed a very loud hum and static. The new line corrected the problem.

    This employee told me that someone would come to bury the line possibly as early as the week after Memorial Day and no later than within the month.

    As of today the new line is still lying across our yard.

    Since it had been over a month I called your Customer Service to find out why. I spoke with Brett. He checked and advised me that no request for the line to be buried had ever been filed, but that he had filed one today. He also stated that it would be 4 to 6 weeks from today before it gets buried.

    I asked Brett for an Email address for Windstream so that I could feedback about this issue. He gave me this address ‘’. I sent an Email to this address and it was returned “undeliverable”.

    I called customer service and spoke to Shatario. I explained that I wanted and Email address for Windstream so that I could give feedback on this issue. After explaining the situation several times in which she told me there was no record of Brett’s having set up the process for our line to be buried, she finally told me that the phone line is scheduled to be buried on July 1, but that she had no information of a way for me to contact Windstream to give feedback.

    Clearly there has been a failure on the part of the employee who came out to our house to correctly advise us of the time frame necessary for the line to be buried. Secondly this employee or someone else in the Windstream system has failed to properly input the request for the line to be buried. I am not sure who or if our line is actually on a schedule to be buried, but I am relying on Shatario’s last statement that it is scheduled for July 1.

    The person who came to bury the line may be a contractor for Windstream but it is still Windstream’s responsibility in the end to make sure their entire team is completing all actions necessary to complete a job and is giving the customer correct information.

    I am sending this to you with the hope that Windstream will improve its operations for other customers.

    If I were asked to evaluate the service in this entire matter I would rate it only fair. Altho’ our line was fixed, we should not have to follow up to get the line buried and we should be given correct information about the time frame involved.

    • I meant to say the person who came out to repair the line, not to bury the line as no one has been here yet to bury the line.

  68. they have put me collections for 305 dollars and I have never even had there service.called for a quote, and three months later they say I have never paid my bill.

  69. I have been having problems with my account I have an xbox and try to get online and it want me to confirm the email but I cannot because every time I try to login it keeps loading I have tried for a while and it won’t let me in at all please help!!!!


  71. my father has been trying for over a month now to get his Windstream home phone number switched to his Consumer Cellular phone. WS keeps telling him they have the wrong address or the last letter of his last name is wrong, they have no record of any request, etc. Yet, the address works when they bill him. This is a scam because they do not want to lose customers. I am in process of contacting the FCC, BBB and the Ohio Attorney General office. This is how you treat a customer that has been loyal for over 45 years? Total scam! The fact the one email after another is nothing but the same should tell you perhaps you need to do something.

  72. I was scheduled for a new installation today (8/4/14)which did not happen. The installation location was in Clayton Ga. area. We do not live there as it is a second home. We were in contact with 4 different people and was told the tech. would be there. Once it got to 4:00 pm we decided it was time to leave as we had a 4 hour trip home (lost day).

    The last person we talked to said the tech. was in a neighbors yard and they did not know us (obviously not our neighbor). Besides our neighbor does not live there full time and was not there this weekend as well. We do not have an address posted and did not have good cell reception but did give the address of the neighbor and we were directly across the street and in sight as well as what kind of vehicle to look for.

    You would think with GPS as well as good directions and landmarks there would be no problem. I don’t have those problems and I do run a swimming pool service company. However, there has to be good communications between the dispatch and the tech to get it right.

    From what we were told about why the tech did not find us seemed very weak at best especially when we were told he had been to our neighbors house inquiring where we lived. Our neighbors house is in eyesight of our living room and if he had in fact arrived at 325 lake seed rd., Tiger Ga. we would have seen him as we were anxiously waiting so we could get on the road home.

    The next trip to this place I will ask for the techs name and number myself so we can get it right, if this is not a problem, if I don’t change my mind before then.

  73. I have tried calling to pay bill and about over charging can’t get anyone guess have to call better business b-poor customer service-there is none- guess it’s time to change cable companies-I am disabled and need help-

  74. Getting thru to a service person is absolutely futile. There are so many prompts you just want to hang yourself waiting for a person. The service person is fine once you get thru but trying to get thru is a huge problem. You can do better than this. Anne


  76. I would like to know more about my services that i have with Windstream and how to clear the cookies and the browser cache and what number of Internet i have I want to make the Internet my default browser

  77. About 4 weeks ago I completed a very short pop up survey about Windstream internet service. Upon completing the survey I was offered the choice of several premiums, some completely free of charge and some had minor mailing/service charges. I ordered the electronic cigarette which came within a week. There was never any mention of additional fees or charges but I have now been charged $74.58 twice.

    The reason for this message is to advise everyone to beware of ALL pop up surveys that are attached to Windstream products and services.

    ps: the electronic cigarette is so bad that I don’t see how anyone could possibly smoke it. It is much stronger and more harsh than any cheap cigar that I have ever tried.

  78. Having problems with phone and interent for several years now we have a under ground cable over 2000 ft. We are the only customer still on this cable because every one else has switched to cable service, this is not a option for us. Not available at our House. We have been a Windstream customer for almost 28 yrs.but they don’t think it is profitable to replace cable for one customer. What can we do every time it rains we lose phone and interent.

  79. I’ve been a customer for over 36 years and wind-stream is the louiest phone service ever. Every month it’s a hassel trying to pay bill on line. 15-20 min. wait time on help line. These people are a discredit to the people who have no other choice than to put up with their nonsense. every month it’s the same thing over and over again. And the music on the hold line is enough to raise your bloodpressure even higher!

  80. I am (84 Yrs. old ) disabled and on Medical alert system.My phone has bee out for5 days and I have called everyday and told someone will be right out.The y are very unconcerned and don’t care about the problem it causes me. I am very disappointed in the service Windstream provides. I hope there is some company that is interested in my business. I will be looking.

  81. SAME OLD WINDSTREAM….Once again I have an E-mail problem and I wait for 20 minutes to get to the first operator. She puts me on hold, then I wait some more and she comes back and says she is transferrin me to the “Business tech”. Now I am still waiting for 15 more minutes and no dial tone or anything on my phone now.
    No wonder that Windstream gets only two stars for this service.
    I GAVE THEM ONE STAR…only because there wasn’t a 0 star to choose.

  82. I tried to report a problem for a friend whose phone is out of order. She can’t receive or make calls. She has a heart condition and needs phone access. She emailed me to request I report the problem. I reached tech. support and explained the problem and who I was. The tech, named Keisha, then put me on hold. After several minutes I was disconnected. I’ve tried three times to follow up and each time, after finally getting off hold, their phone rings and then I am immediately disconnected. If my friend’s phone isn’t fixed and she suffers a fatal heart attack, Windstream is going to have some difficult questions to answer.

  83. I have been experiencing interruptions with my service for over a month i have called several times, and still can’t seem to get a technician to come and fix the problem. At this point i am literally fed up with the service i am receiving. I am constantly told there are service issues in the area or that i am experiencing breaks in my service. I feel like i am being robbed by your company because i am paying for services that i am unable to use. what else needs to done in order to fix this problem?

  84. I recorded the call and will share it with my attorney.
    I was disrespected by your offshore rep., who refused to give me his id ner and refused to pass the call to his manager

  85. I do not believe that Fox Business Channel as well as Windstream should be allowed to carry a debate between Presidential candidates since this is a Premium Channel and anyone wishing to watch does not have the capability from regular cable viewers. These debates are for the citizens of the US to listen and learn who would be best suited for the job of President of the United States.

  86. LIED to for many years.
    Paid for 5 meg for several years before someone told me 3 was the most I could expect.
    Changed to 3.
    I almost never get near that speed.

    If ts not EARLY in the morning, I get dialup speed or worse.

    THE LAST LIE FROM Windstream was I would have a better connection by the end of the year. Due to them replacing the tin cans and string with fiber optic.

    A month and a few days left. Think I’m holding my breath????

  87. We can’t understand why your company is not interested in our numerous reports of your telephone cable laying on the ground between your poles with a large tree on it at the end of Sitting Bull Ct (Lake Arrowhead) Waleska GA. It’s been like that months. There may not be any customers on the that end of the downed line but you think your company would want to put it back where it belongs. Once again, the line is one pole north of the last pole on Sitting Bull Ct down the hill. Windstream is the only cables on these poles (25 or 30 ft. in height). My neighbor’s and I hope this is taken care of. You need a tree crew to remove the tree and check the cable that are still attached at the poles for damage.

  88. I call this afternoon to change some of the services to my phone. After reaching a person, I was promptly disconnected and sent back to an to listen to computer options. Then I can back to a person finally. I took the caller ID and long distance features off my phone. Today is Dec. 4th a Friday. Wind stream told me the change would take effect Monday, Dec. 7th. But they are going to charge me for the whole rest of the month for those features, even though they are not on my phone. I pretty serious rip off. The customer service agent didn’t try to help me. She was just concerned about ripping off the customer, and charging for something that was not even on my phone. Beware of Wind stream and read the fine print.

  89. I am VERY Disappointed with Windstream. Our phone has been going OUT OF ORDER very often. I pay a large bill for something that can’t be used. This has been going since the summer when they put in new poles and lines. I think they need someone that knows what they are doing to correct this problem Getting about ready to go to cell phones and another computer service I am a very unhappy customer…..

  90. I’m sorry to be so abrasive but your internet is overpriced and unreliable. Your customer service is not helpful. I will be eliminating our service with you tomorrow.


  91. Windstream is just one more example of a third world company that has corruption, deception, dishonesty and poor customer service as it’s core values. I have yet to meet even one customer that has had a positive experience with this horrible company. It looks like their tradition of creating unhappy customers continues here, too.

    This pathetic, shady, scheming crew of miscreants represents what is wrong with America today. Slow internet, poor customer service, and a monthly bill that is inflated more than 3 times the quoted price. Quite frankly, I don’t see how they manage to remain in business.

  92. your service for our phone and internet is so bad. when speaking with a rep. was told there is nothing she could do to fix my bill. had no service for weeks and my son could not do his classes. it will be raining later and will not have service again. was told you know the problem but will not fix it the right way. what a great way to do business

  93. I too was a Windstream customer for years and just couldn’t tolerate the substandard services they were “OVER” charging me for any longer,plugging &unplugging internet in just to get it to work for few minutes. I finally decided to change after I had called around and found faster service for much cheaper price. When I called to discontinue my service with Windstream I was offered a lower rate at that time (which I turned down because I also found out they do not offer any updates in the area I live anytime soon). So they then proceeded to “stick it to me” by not prorating their service and charging me for the entire billing cycle which I had only used 3 days service (I really didn’t use it because it didn’t work properly). I was so out done and upset. I failed to mention that I have had them out numerous times to “repair” it, it would work great for a couple days then just go back to working horribly. One of the other companies that I had considered for a tv/internet/phone package revealed to me on the phone when asking questions that “Windstream” was also their internet provider. So from that point forward in the conversation it was a definite “NO” for me to even think about changing to their services. People work so hard for their money and especially now when you’re having to watch every penny you spend, it really infuriates me that I was treated in this manner. But its a lesson learned, one that I will share every opportunity that is afforded me because right is right and wrong is wrong. I hope this helps someone make an “informed” decision and not be led around blindly by all the “empty” promises. Oh yes, one last thing, I had been told that I had 5mb speed of internet, found out it was more like 3mb which is comparable to “DIAL UP!” what the He** Windstream???????@#$%@!

  94. been trying for some time to log in pay my bill but your site is becoming as bad as your service..I have to reboot this crap almost I cant log in to pay you..wish there was some other option for net..

  95. we have been with Windstream for a very long time, but customer support is terrible. I haven’t been able to get a good signal for internet for over 6 months and my phone is staticy. I have reported it so many times and it never gets fixed. I have
    called three times today to customer service. One answer was to try again, one was to put a filter on, go buy one and put it on, one was to suggest a service call . I am completely fed up with this. If this doesn’t get completely resolved and permanently fixed by this week, I am gone and my phone service with it!

  96. The worse service I ever had in my life I stayed on phone for over an hour getting passed from one person to another getting nothing done to finely be transferred back to beginning with a ten minute wait time I’m supposed to have 12 Mbps an I got 1.59 an no one at windstream can seem to fix it or tell me why

  97. let me start by saying as your bill increases your service falls at this point it sucks…I tried to pay my bill on line today with no luck logging in now your website sucks as well.. since I get NO bill I don’t know my account number and you cant recognize my phone number..What you bet if I don’t get bill paid you will contact me?? I hate winstream.. Don Evans

  98. My home phone landline service quit last night. I waited on the phone for over an hour and never spoke to anyone. Called again this AM, waited 30 mins for a representative who sounded asleep. He said a technician could get to us by 6 June. Five days without service is completely unacceptable. Over an hour on hold completely unacceptable. I don’t imagine we will have service with Windstream for much longer.

  99. My phone is always on busy when I try to call someone and same she someone calls me I can’t call because its the only phone I have

  100. Been trying to get my service repaired since 10:00 this morning and am coming up on 40 minutes on hold. I have been with this company for many years and had no problems. Today ended my relationship with them. I ask them to please fix the phone at least today because my wife is housebound and I didn’t feel good about leaving her alone without a phone tomorrow. They said they would expedite the service. They didn’t. I have been on hold with no less than twelve people today. Not again. 06/29/16

  101. Antenna TV looks better and better and there are plenty cell phone deals out there. Internet is easy to get.

  102. My name is Trudy, I am Elaines daughter and I just want to say this is the worst customer service I have ever seen. She has been without a phone since Thursday. I called today and spoke to Heather who said service would be out to fix it by lunch time.. And her phone is still not on.. I called 25 min on hold to get Crystal who was no help either, I asked for a manager(dawn) who would not even come to the phone she told Cyrstal to transfer me to repair and I sat on hold again. I said that this is what my mom has for emergency, she is 71 and not healthy on oxygen that didn’t matter. Then I got transferred to Donnie who say there was nothing he could do other than put in another ticket. I hope nothing happened to her, for your service is terrible. And he hung up on me when I started to tell him I am reporting this issue, terrible service. Her number

  103. To someone who might care.

    My dad, listed above, is having problems with your long distance service. He calls his daughter, me, every night and three quarters of the time, his call will not go through. He is told to try again. I can not have this continuing. He is 88 years young, and if something about his health goes wrong, he can not reach me. Several times I have had to call the local police to check on him. If I continue to contact the police, they are going to start charging me for the trip.

    Suggest you contact my dad at his email address and get this issue resolved.

  104. Simply put Windstream sucks!!! I have been without internet for almost 1 month and nothing has been done to fix it. I am tired of calling and holding for over 10 minutes to speak to someone who tells me the same stuff each time and you know I won’t get pro rated for not having internet. How is one able to work from home if they have NO internet. I do believe I will take my internet business elsewhere if I do not get results within 24 hours. I highly recommend everyone to NOT use Windstream!!!! By the way I am using Verizon right now from my IPad. I’m so furious.

  105. Windstream customer service is crap – no matter how much we complain, many of us do not have options for internet services – hence we put up with their crap. They have had their hands slapped by the FCC – however, they are making so much money – they just see fines as the cost of doing business.

    FCC open up citizens access – let’s see some competition!

    • All I want to do every month is pay my freaking bill, but every month I am put on hold for an over extended time which is uncalled for, there is no excuse for this shoddy business! I will not give you permission to deduct your payment from my checking account, I can’t even trust that I will get a hold of you to make a payment over the phone! Shameful service from a company that should strive to be the best!

  106. Windstream Customer service in Horrible, it Sucks.

    This installation did not occur as scheduled and I have received no communication of when the installation will be done.I set this installation up 2 weeks in advance so that I would have service in a home I was moving to .

    Here is the confirmation

    Just a reminder that your installation date is set for 12/29/2016. In the unlikely event that your installation is rescheduled, you’ll receive at least 24 hours notice.

    I can not reach anyone on the phone and I doubt anyone will receive this e mail,

    I cant talk with anyone with Windstream because the assigned phone number is not in the system

  107. Hi there,

    Wanted to let you know I think has a ton of untapped potential.

    The marketers I work with have combined decades of experience driving traffic/leads.

    Could I have them give you a call to share some specific ideas for you?

    Charlie M.

  108. I have not used Windstream service since 6/27/2016 I transferred everything to Comcast on this date. I have had sickness and have tried to cancel service by writing on the bill that I wanted to cancel service but I continued to pay the bill but I now have time and I am going to stop paying the bill. CECIL HIGHFIELD WINDER GA 30680. I AM NOT GOING TO PAY THE BILL DUE UNTIL I GET SERVICE CANCELED BECAUSE IF YOU CUT THE BILL OFF IT WON;T BOTHER ME ANY SINCE I HAVE BEEN ON COMCAST INTERNET AND TELEPHONE SINCE JUNE 27 2016

  109. Hi there,

    I wanted to know if you’d have a quick moment to review some of my ideas on how we can get to almost certainly generate a ton more visitors than it is now (as well as conversions to sales)

    Why should potential business go to your competitors instead of you? There should never be a reason to settle (Unless you really can’t handle more business).

    How about a quick time where my consultants can show you what I’m talking about?


  110. Hi,

    Thought I?d put a quick bug in your ear: There?s some particular strategies that come to mind when I look at to increase business by attracting more visitors from relevant searches.

    This is NOT one of those foreign emails you probably get every day. I?m a real person who is on your site, and would like to put you in touch with my consultants (extremely tenured) to show you what I mean. Would that be OK?

    If more leads/clients from your site is what you’d like, just reply and they’ll reach out.


  111. Windtream SUCKS , and the ppl working for them dose not know how to fix anything with my phone lines or wifi that comes Thur my lines , I have been having problems sent April !

  112. I received a flyer since I was a good customer..I would get a discount on my plan..I called and he said I would save between 6-7 dollars a month..I was paying $74.00 My bill comes today and it is $ 88.65..I called and she said that the plan..I said what happening to me saving money.The plans were the same updates..She said no, my plan is no longer available, no codes, and no supervisor for me to talk to..I want my $ 74.00 rate back..He lied about me saving money..This is illegal..If this is not settled quickly I will contact a local TV person, or call the PUC or the Attorney General and file a claim ..I still have the flyer..Please take care of this soon.

  113. This morning at 9:10 AM August 1, 2017, there was a man working on a Windstream box out in front of my yard. Using his own vehicle, he had a dog in the car with him that was running my yard! I don’t find it very professional, to have dogs pooping in my yard while your employees are working on your equipment!! I do have pictures of the man and the dog in the vehicle he was driving! I do hope this will be resolved !

    • Very POOR customer service when attempting to get ANYTHING done through Windstream. Prompts that don’t work, rude people with scripts, repeating customer information (name, number, SS#, address, etc.) 3 times to 3 different people before I got to share my phone issues with them. I was ON HOLD for 25+ minutes before I could begin to tell them of my phone problems. I’ll change my phone service as soon as I have options. We are a rural customer therefore we have limited options.

  114. Worse mistake of my life getting Dish and bundled w Windstream.
    They have charged me 3 times the amount told and can’t ever get ahold of them.

    They suck and everyone I’ve spoke to has given me a different amt I’d be billed.
    I switched to bundle Dish w them and neither bundled it until month later and many calls… now I get a bill for $300 w I was told the bundled deal was $105! So mad! I’d never recommend them

  115. I have been trying to get through to the customer service division for MORE THAN A WEEK. I got through to complain about my intermittent service and while the rep was telling me it was repaired, my phone lines went dead. You would think that they would attempt to call me back. NO. Nothing. One week without reliable service.

  116. I had a chat over the Internet today in regards to the slow service I have. I tried a speed check that you have,it stated that has been replaced with a movie. I could not see where to open it,so that didn’t fly.

    I explained to the chat person about these issues. That the speed is poor,and that I can’t get past 24 percent to download Netflix. The person stated the y would help. At this point I was routed to a private site for tech help. I noticed it was a pay site. Question why would windstream do that to a long time customer. And last I really doubt I get a response in the pass I have sent emails a usually never here anything. Maybe one day in our are you will have competed company and I can go with that company. Jim

  117. Just like this comment,I wait but nothing happens. I will go now enjoy the day,and continue to allow the customers to be overlooked.

  118. Winstream is terrible. I tried to setup autopay with them. It doesn’t work. My
    account shows the payment was returned, they said the bank rejected it. I called the bank and they verified windstream never sent the payment request in. Windstream won’t or can’t fix but adds fees. Never had so much trouble paying a bill. Even paid by check nothing from them. If you want misery go with windstream. They should not be in business.

  119. The telephone post in my yard was damaged by lightning about six years ago. The Windstream repairman came to fix it, but put a trashbag over the top and said he would be back to fix it properly later. He never came back. Every time it rains, the line is total static. When a Windstream agent came to upgrade the internet, he said he kept meaning to come and repair the post but hadn’t had time. That was a year ago. Called again last week and a repairman did make an appointment to come, but never showed up. An automated message said it would then be serviced by Wednesday, but again, no one ever showed up. After a huge run-around today, I finally reached a real person who said the service should be completed by next Tuesday the 24th. Unbelievable, after six years, Windstream’s only repair has been a trashbag over the post in the front yard, six years of no service every time it rains, six years of dealing with this crap from Windstream.

  120. I am a current customer, phone, internet, which are fairly reasonable, the dish tv makes is way too high. My problem now is when you had to have a modem replaced all you had to do is call them. Now you have to rent one for a monthly fee of $9.99 (and I suppose tax and other fees added). What kind of a new rip off is this? You have to rent a modem? A new way to put it to the customers? I am to the point now that I will be going to cell phone, change to an internet and television service that is more affordable. Senior citizens are on fixed incomes, so the way Television has changed for the worse, better off without it anyway. Rant over.

  121. I have been out of telephone service completely for three days and when I call for service they tell me that they give me a ticket that they can’t come to repair my service for 7 days. I have been out of service from December 6 and can’t get a repair person to my home until December 12. this is very poor service. We have a repair shop only 10 miles from my home. Why do we have to wait so long. I have medical problems and need my phone.

    this is very poor service. We have a repare service place only 10 miles from my home. Whjat is the problem with your service????

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