Contacting WestJet Customer Service Center
WestJet is one of the largest airlines in Canada, as well as one of the largest airlines in North America. It is one of the largest based upon the customer base. The company averages 10 to 15 million passengers per year.
Contact Info:
WestJet provides several ways to contact the customer service department, including phone, traditional mail, email and through social media.
Phone Contact Numbers
- Customer service (Canada): 1-888-937-8538
- Customer service (U.S.): 1-855-547-2451
- TTY: 1-877-952-0100
- Customer service (Groups): 1-877-952-4696
- Argentina: 800-5381-5696
- Australia: 800-5381-5696
- Austria: 800-5381-5696
- Bahamas: 1-866-884-9188
- Barbados: 1-800-204-5647
- Belgium: 800-5381-5696
- China: 800-5381-5696
- Colombia: 800-5381-5696
- Costa Rica: 800-5381-5696
- Denmark: 800-5381-5696
- Dominican Republic: 1-888-751-4685
- Finland: 800-5381-5696
- France: 800-5381-5696
- Germany: 800-5381-5696
- Hong Kong: 800-5381-5696
- Hungary: 00-800-5381-5696
- Iceland: 00-800-5381-5696
- Ireland: 800-5381-5696
- Israel: 800-5381-5696
- Italy: 800-5381-5696
- Jamaica: 1-866-886-2488
- Japan: 800-5381-5696
- Korea (South): 800-5381-5696
- Luxembourg: 800-5381-5696
- Macao: 800-5381-5696
- Malaysia: 800-5381-5696
- Mexico: 001-800-514-7288
- Netherlands: 800-5381-5696
- New Zealand: 800-5381-5696
- Norway: 800-5381-5696
- Philippines: 800-5381-5696
- Portugal: 800-5381-5696
- Puerto Rico: 1-866-886-2388
- Singapore: 800-5381-5696
- South Africa: 800-5381-5696
- Spain: 800-5381-5696
- St. Lucia: 1-800 204-0409
- Sweden: 800-5381-5696
- Switzerland: 800-5381-5696
- Taiwan: 800-5381-5696
- Thailand: 800-5381-5696
- Turks and Caicos: 1-866-887-1588
- United Kingdom: 800-538-5696
- United States: 1-888-937-8538
Mailing Address
WestJet Campus
22 Aerial Place N.E.Calgary, Alberta,CanadaT2E 3J1WestJet Hangar21 Aerial Place N.E.Calgary, AlbertaCanadaT2E 8X7
Official Website
Customers wanting a low-cost travel options should consider visiting the official WestJet website WestJet. The company is similar to other airlines; customers can book flights, rent cars and book lodging. WestJet provides these services at a discounted rate to passengers. Customers can also sign up for the rewards program in order to save additional money on travel.
Customer Service Email
Go to http://www.westjet.com/guest/en/contact/index.shtmlto send feedback the customer service department. Customers can select the category, including, general communication, prior/during/after flight or the rewards program. We sent a message asking for the hours of operations, considering this information is not available on the website. After sending the information, we immediately received a message stating a representative would respond to our concern within 24 to 48 hours.
Customers can attempt to contact the customer service department through social media.
- Twitter: https://twitter.com/westjet
- Facebook: https://www.facebook.com/westjet
Our Experience
The automated system does not provide a clear path to the customer service department. The available options allow customers to book flights, make reservations and check the status of current flights. When the system transferred the call to the service department, we were greeted with the most obscure statement we have heard. The system stated the anticipated wait time was 44 minutes. Not wanting to wait this long, we decided to call at a later time.
We called later and eventually spoke with a customer service agent. We asked if calling was an efficient method to reach the customer service department. Although the agent reassured us this was the best contact methods, we will try using another form of communication. We are sure your story was better than our story. Leave a comment below.
l recently flew from los angeles and l recognized an employee.didnt take long to realize l recognized her because of previous flights and amazing service from the counter. Her name is Stephanee Rios…. best service l can remember.always gives everyone her attention caring and her smiles..she is a wonderful employee and l so want you to know l like many many others are very appreciative when we see her at the counter and have the privilage of being served by her. It is the old fashion customer service.. she cares!!Pls give Stephanee recognition of her great efforts that she always provides to westjet customers…. she is very special with her ways and.she just doesnt meet customers expectations .she exceeds their expectations in all areas…west jet has always been my favorite… personal and attentive and makes one feel appreciative for choosing their airlines…Sephanee Rios is now my favorite for giving Aplus service all the time…pls recognize this very valuable employee..thank you Stephanee thank you West jet for hiring such a great individual . l will always advise people friends to choose west jet first!! thank you lynda johnson 502-1501 Howe Street, vancouver bc v6z2p8 604-899-8944 last trip and book in was at Los angeles airport flight 1699 26 april 2013 thankyou lynda