westjet

Contact WestJet Customer Service

Write A Review

Contacting WestJet Customer Service Center

WestJet is one of the largest airlines in Canada, as well as one of the largest airlines in North America. It is one of the largest based upon the customer base. The company averages 10 to 15 million passengers per year.

Contact Info:

WestJet provides several ways to contact the customer service department, including phone, traditional mail, email and through social media.

Phone Contact Numbers

  • Customer service (Canada): 1-888-937-8538
  • Customer service (U.S.): 1-855-547-2451
  • TTY: 1-877-952-0100
  • Customer service (Groups): 1-877-952-4696
  • Argentina: 800-5381-5696
  • Australia: 800-5381-5696
  • Austria: 800-5381-5696
  • Bahamas: 1-866-884-9188
  • Barbados: 1-800-204-5647
  • Belgium: 800-5381-5696
  • China: 800-5381-5696
  • Colombia: 800-5381-5696
  • Costa Rica: 800-5381-5696
  • Denmark: 800-5381-5696
  • Dominican Republic: 1-888-751-4685
  • Finland: 800-5381-5696
  • France: 800-5381-5696
  • Germany: 800-5381-5696
  • Hong Kong: 800-5381-5696
  • Hungary: 00-800-5381-5696
  • Iceland: 00-800-5381-5696
  • Ireland: 800-5381-5696
  • Israel: 800-5381-5696
  • Italy: 800-5381-5696
  • Jamaica: 1-866-886-2488
  • Japan: 800-5381-5696
  • Korea (South): 800-5381-5696
  • Luxembourg: 800-5381-5696
  • Macao: 800-5381-5696
  • Malaysia: 800-5381-5696
  • Mexico: 001-800-514-7288
  • Netherlands: 800-5381-5696
  • New Zealand: 800-5381-5696
  • Norway: 800-5381-5696
  • Philippines: 800-5381-5696
  • Portugal: 800-5381-5696
  • Puerto Rico: 1-866-886-2388
  • Singapore: 800-5381-5696
  • South Africa: 800-5381-5696
  • Spain: 800-5381-5696
  • St. Lucia: 1-800 204-0409
  • Sweden: 800-5381-5696
  • Switzerland: 800-5381-5696
  • Taiwan: 800-5381-5696
  • Thailand: 800-5381-5696
  • Turks and Caicos: 1-866-887-1588
  • United Kingdom: 800-538-5696
  • United States: 1-888-937-8538

Mailing Address

WestJet Campus

22 Aerial Place N.E.Calgary, Alberta,CanadaT2E 3J1WestJet Hangar21 Aerial Place N.E.Calgary, AlbertaCanadaT2E 8X7

Official Website

Customers wanting a low-cost travel options should consider visiting the official WestJet website WestJet. The company is similar to other airlines; customers can book flights, rent cars and book lodging. WestJet provides these services at a discounted rate to passengers. Customers can also sign up for the rewards program in order to save additional money on travel.

Customer Service Email

Go to http://www.westjet.com/guest/en/contact/index.shtmlto send feedback the customer service department. Customers can select the category, including, general communication, prior/during/after flight or the rewards program. We sent a message asking for the hours of operations, considering this information is not available on the website. After sending the information, we immediately received a message stating a representative would respond to our concern within 24 to 48 hours.

Customers can attempt to contact the customer service department through social media.

Our Experience

The automated system does not provide a clear path to the customer service department. The available options allow customers to book flights, make reservations and check the status of current flights. When the system transferred the call to the service department, we were greeted with the most obscure statement we have heard. The system stated the anticipated wait time was 44 minutes. Not wanting to wait this long, we decided to call at a later time.

We called later and eventually spoke with a customer service agent. We asked if calling was an efficient method to reach the customer service department. Although the agent reassured us this was the best contact methods, we will try using another form of communication. We are sure your story was better than our story. Leave a comment below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.8/5 (6 votes cast)
Contact WestJet Customer Service, 1.8 out of 5 based on 6 ratings
Write A Review
10 Comments on “Contact WestJet Customer Service
  1. l recently flew from los angeles and l recognized an employee.didnt take long to realize l recognized her because of previous flights and amazing service from the counter. Her name is Stephanee Rios…. best service l can remember.always gives everyone her attention caring and her smiles..she is a wonderful employee and l so want you to know l like many many others are very appreciative when we see her at the counter and have the privilage of being served by her. It is the old fashion customer service.. she cares!!Pls give Stephanee recognition of her great efforts that she always provides to westjet customers…. she is very special with her ways and.she just doesnt meet customers expectations .she exceeds their expectations in all areas…west jet has always been my favorite… personal and attentive and makes one feel appreciative for choosing their airlines…Sephanee Rios is now my favorite for giving Aplus service all the time…pls recognize this very valuable employee..thank you Stephanee thank you West jet for hiring such a great individual . l will always advise people friends to choose west jet first!! thank you lynda johnson 502-1501 Howe Street, vancouver bc v6z2p8 604-899-8944 last trip and book in was at Los angeles airport flight 1699 26 april 2013 thankyou lynda

  2. In April we took a great package holiday (flight + hotel)in Scotsdale with Westjete and we would like you to let us know of any similar package vacations in the future.

    Regards,

    Cliff. Lambert

  3. I am contacting you to complain and voice my opinion about the terrible incident which occurred to my step daughter, Morgan Dobroski, on Dec. 21-Dec 22nd. I booked her flights below and my reservation code was as follows – TEYKJU
    Morgan’s flight from Edmonton (WS3259) was scheduled to depart at 5:15pm on Dec. 21st. Upon arrival at the airport she notified us that it was delayed till 5::50pm. We told her to check with her gate attendant to ensure she was still okay to catch her connecting flight in Calgary (WS202) which was scheduled to depart at 7:10. She was told not to worry by the attendant as all flights were delayed. We were notified again of another delay – half hour this time. We again told Morgan to check to ensure she would make her connection. Again she was told not to worry and that she would make her flight. We didn’t get her to question this as after all you (westjet) are the experts and not us so we trusted what you told us. But inhind sight we NEVER should have done this.
    Morgan’s flight finally left and myself and my husband made our way to Winnipeg (we live 3 hours from the Winnipeg airport). Once we arrived in Winnipeg we received a panicked phone call that Morgan in deed had missed her flight and that Westjet had no idea what to do. She was told to go to the counter and would get more assistance. She called us back crying and very upset about 15 minutes later saying she was told she has to do to Vancouver and spend the night there as they don’t have any other flights to Winnipeg. Which to us made NO SENSE but we weren’t able to talk to anyone at Westjet as they told our daughter that she had no choice and if she wanted to get to Winnipeg she had to go to Vancouver that night and stay over and fly out to Winnipeg the following evening. As my step daughter was already very upset and scared (has only flown 1 time before) and she had already boarded the plane we told her not to worry and to call when she gets to Vancouver. Needless to say I was very distraught and upset that your attendants figured it was okay to send a minor (she is 17) to Vancouver all by herself and expect her to spend the night in a hotel and then return to the airport to catch an evening flight!!!!
    We turned around and headed home (which I should add was another 3 hours so in total that day we traveled 6 hours for NOTHING except to be upset at the fact that your company sent our daughter to Vancouver without consulting with us!) On the way home I called Westjet and voiced my stress over this situation and to find out what was going on as we had no info, no flight #’s, etc. I explained Morgan was only 17 and not a flyer and wanted to know why anyone thought it was okay to put her on a plane to Vancouver without calling us! I was able to somehow get her on a flight leaving Vancouver at 6:45am to Calgary after I explained I was NOT having my daughter travelling from the airport to a hotel and back again by herself in a taxi and spending the entire day at the Vancouver airport so she can fly out Sunday evening. I have no idea your employees did not think to ask Morgan if she could spend the night in Calgary and catch the plane to Winnipeg on Sunday as they told her she had to go to Vancouver as no flights out on Sunday to Winnipeg! Seriously???? Morgan has an aunt in Calgary and I tell you it would have been a whole lot less stressful on all of us if she could have stayed in Calgary, but no instead she was pushed on a Vancouver flight! Makes no sense! Thank goodness I called Westjet and got them to put her on an earlier flight to Calgary otherwise our 17 year old daughter would have had to stay all day at the Vancouver airport by herself.
    To say the least we are not impressed by this whole incident! We had to call Westjet again once she arrived in Vancouver to ensure she was escorted to her hotel as for some reason you kept wanting to put her up in a hotel where she had to take a taxi back and forth…I was NOT having this as bad enough my minor child was at the airport by herself but now you wanted her to take a taxi to a hotel in a city she has NEVER been. Then we had to call your westjet line again Sunday am when her shuttle that your attendant said he booked for her the evening when he dropped her off at the hotel, never showed up! Can you imagine how panicked she was that again she had no idea where she was going and all alone! Thank goodness she is a strong young girl and was able to go on her own while I called Westjet to make sure they sent someone to locate her and make sure she made it to her gate! She made it to the gate before they found her and after a lengthy conversation on the phone with a westjet attendant we finally got through to your staff that she is a minor and not a flyer and that we need your staff to ensure she is helped along the way…it only took 3 calls to get this done!!!!
    Morgan finally made it home from this whole ordeal to Winnipeg and we are thankful for that. But I wanted to send in this feedback as it was NOT a good situation and I don’t know if we will be booking anymore tickets with westjet going forward after the confusion that went down with this flight! Plus the fact that we had to make two trips to Winnipeg (total of 12 hours of driving)…which we should have just done in the first place and drove to Edmonton to go get her!!!! I hope that in the future you and your staff take the time to speak to your passengers …especially younger ones and find out how old they are and help them to make arrangements that fit their needs and not just yours! I understand things happen and flights get missed and delayed as I have flown quite a bit myself but I am appalled at how you handled this and did it not even occur to you to have a discussion with Morgan to see what option would be the best for her?
    I would appreciate contact back regarding this event as before I ever book another WestJet ticket I need to ensure that you understand the impact this had on all of us as a family during the holidays. Plus the additional expenses it caused!

    Regards,
    Heather Davis

  4. I am very upset by the treatment i received by a hostess employed with westjet. I have always supported this airline by flying frequently with thembur now I am having second thoughts. I purchased tickets online for myself and my sick daughter to travel for medical assistance. Due to her ill health as a precaution i requested oxygen be given if needed. The air hostess threw a fit stating that there is only oxygen for emergence and my daughter should have bought her own oxygen. She then asked us to vacate the plane and take the next flight out. I felt humiliated by the air hostess attitude as she was very loud and now had an audience from the pasangers who were now stearing at us as though my daughter and I were stowaways. To make matters worst the next flight out was the following day. This information was deliberately kept from me and in the meanwhile my daughter will have to wait until the following day to be admitted to hospital. Very angry and disappointed in service delivery.

  5. On a flight from halifax to toronto 6 sept 2014 perhaps 268 leaving halifax at 6.50, I lost a 3 year old kindle. I could identify it with names of some of the books on it.

    can you lrtmeknowif this might be in your turnedinitems?

    kathy t

  6. Dear Westjet
    I was not happy to hear that you are going to charge $25 for a checked bag. I don’t think this is right at all, and I am a loyal Westjet customer Westjet having such superior customer service over A…C….. Well, I do think you could have found some other way to make up the shortfall and still be competitive. Why not charge only for checked bags over a certain weight or size? Myself, I only travel with only one small carryon but at times I check it on the return flight if I have been given gifts or purchased something that cannot be carried on. I never travel with a large bag, so now I am to be penalized no matter what. How fair is that?

  7. Westjet is about to join the majority of NAmerican airlines and begin charging for checkd bags – including the first bag. This is disturbing, because in my experience, a charge for the “first” checked bag has the immediate result of passengers cramming all of their stuff into their carryon, overloaded overhead bins on the aircraft, and more hassles on board the plane. This has been experienced in US-based airlines. They insist it is called “unbundling”, an “a la carte” system. But unless the carry on is carefully scrutinized, chaos is always the result.

    annoying that Westjet has decided to follow this nasty path. They should be above it all.

  8. My wife and I have been travelling to the USA twice a year-every spring to Las Vegas to catch the NASCAR race, and every fall to a condo in Palm Springs. Whenever possible, we chose WestJet because we felt they offered the best service and value. This year, after making reservations well in advance, we were contacted by WestJet and advised that our direct, non-stop flight to Palm Springs was now going to stop over in Calgary. This means extra work and inconvenience for us as we must deboard, wait, go through a security checkpoint once again, and risk having our luggage lost or delayed. Now, add to this WestJet’s decision to start charging for each piece of checked luggage. This gives the impression of “nickel and dime-ing” customers. This year, we have chosen to drive to Palm Springs, as WestJet has taken the holiday out of flying!

  9. Westjet Trip From Toronto To Montreal Saturday Aug. 31/14

    I was Up at 01:30 getting ready for my flight to leave Wpg 05:20 am

    Got to Toronto at 07:20 to find out my flight for 11:00 was cancelled

    Went to Westjet Guest Services rep was very short didn’t explain things good gave me my options one having a day room at the Alt Hotel but had to take the go train there. I had to ask her 3 times how to get there again she was short in replying. She told me to go down the corridor till the end turn right and do not go down the escalators but to go up. I got there and there were no escalators up, only departure board, signs above that read to the gates but not ONE sign saying where to go to the train????? I didn’t know where I was going since I never has to take this train before. Me asked another employee she advised me to go thru the doors and up the escalators I finally was able to get downstairs and asked another Westjet rep where to catch it she too was not cclear on her directions. Then I asked a security rep she told me that there was no train that went to the Alt and just had to go out the front the hotel was there. She too was wrong it was the Sheraton Hotel not the Alt. I finally asked another security rep and he directed to it and explained what to do once I got there. The very disappointing thing was, I had to ask 5 people where to catch this train.

    Then after waiting for 12 hours finally got a flight out to Montreal at 07:20 pm

    Then I finally arrived in Montreal at 09:45 pm and my luggage did not arrive!!!

    Westjets last flight was coming in at midnight, they were going to c if my luggage was on that flight and they were was suppose to call us at 01:00 which we stayed up till then waiting for their call and they never called!!!

    Westjet delivery called Sunday Aug 31 @ 11:30 advising dropping luggage before 2 pm came at 14:21 and my luggage was damaged!!!!

    I was in Montreal from Saturday August 31, 2014 until September 02, 2014. Due to my flight being cancelled, waiting 12 hrs for another one, then my luggage not arriving in Montreal when I did, then having to wait till the next day for it, then noticing it was damaged,

    With all of what happened with Westjet, I lost 2 days of my trip in Montreal, which I could not visit all the family and friends that I planned on visiting!!!

    Thanks Wesjtet for ruining my trip to Montreal!!!!

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *