Contacting Wave Broadband Customer Service Center

Wave Broadband Is a cable, Internet and phone provider serving residents in parts of California, Oregon and Washington state. Customers can purchase services a-la-carte or choose to bundle packages for additional savings. Some bundles are marketed with promotional pricing, which means the customer pays a smaller premium for a set period. The price of the package typically increases at the end of the promotional period.

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Contact Info:

Phone Contact Numbers

Wave Broadband customer service offers just one phone number for all departments. You can call 24 hours a day, seven days a week to speak with a specialist in the technical department. Customer service representatives are available from 7:30 a.m. to 8 p.m. Monday to Friday, 8 a.m. to 7 p.m. Saturday and 9 a.m. to 2 p.m. Sunday.

• Customer Service: 1-866-928-3123

Mailing Address

There are multiple mailing addresses for Washington, Oregon and California at http://www.wavebroadband.com/about/contact_us.php. There is no main address listed on the contact page, but we did find the main contact address in the privacy policy.

Wave Broadband Attn: Customer Service 401 Parkplace Center Ste. 500 Kirkland, WA 98033

Official Website

You can find information about Wave Broadband customer service, products and bundles on the official website at http://www.wavebroadband.com/. The featured bundle or other special offer may be shown on the front page of the website. You can choose to visit sections of the website designed for home or residential customers or business customers. There is also access to your online account at http://www.wavebroadband.com/account/my-account.php and support at http://www.wavebroadband.com/support/support.php.

Social Media

Despite the fact that Wave Broadband has been around for more than a decade, there are no social media pages listed on the official website. We tried searching for pages on Facebook or Twitter, but found nothing. It is highly uncommon for a telecommunications company to have no social networks.

Customer Service Email

We were thrilled to find two separate online contact forms for customer service and technical support. Customer service is perfect for account questions and sales. Technical support can help with problems with equipment and connection.

• Customer Service: http://www.wavebroadband.com/serviceRequest.php
• Technical Support: http://www.wavebroadband.com/supportRequest.php

Our Experience

Wave Broadband customer service is controlled by an automated system. You can press 1 if you are a customer or 2 if you want to order service. If you do not enter any number, you will be asked for your contact phone number. We chose not to press anything and the call was directed to a customer service representative.