Contacting Waste Management Customer Service Center

If you have trash removal service at your home or business that service may be provided by Waste Management. Waste Management works locally or regionally, which means there is a contact phone number and address for your local office of the main company. There is also contact information for the corporate office for customers who need to talk about an issue larger than the local office can handle. Most often, home billing and other account issues should be addressed by the local Waste Management customer service team.

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Contact Info:

Phone Contact Numbers

You’ll want to contact your local Waste Management office for personalized customer service support. You can find the contact information on your bill or by visiting the Contact Us pageon the main website. Corporate contact phones numbers are operational between 8 A.M. to 5 P.M. Monday to Friday CST.

Corporate Office: 1-713-512-6200

Mailing Address

Waste Management Headquarters1001 FanninSte. 400Houston, TX 77002

Official Website

Customers and businesses can find the correct contact information for Waste Management on the official website at http://www.wm.com. If you already have an account with Waste Management, you can register for online account access and modify your account, pay your bill and contact Waste Management customer service.

Customer Service Email

Using the customer service email form https://www.wm.com/myaccount/serviceRequest.do?action=newRequest&segment=&pageId=&promotions=is best if you register for an account and log in to that account before attempting to make contact. The information you provide when you register will be used to prefill the contact form. However, anyone can use the form to contact the customer service team even if they are not currently a Waste Management customer.

In addition to the general email form, customers can contact a representative by Facebook or Twitter. Never share personal or financial information with a social media customer service representative.

Our Experience

There is no main customer service phone number for the Waste Management company. All local businesses have independent phone numbers. We attempted to call the main corporate number to assess customer service. We pressed 1 to reach our local company, the first option available on the automated system. We entered our zip code and our call was transferred to the local office. We were given multiple options to route our call, but we could not press 0 to speed up the call. Press 1 for payment, 2 for existing customer, 3 for metal container or 4 for new service. We pressed 4 and our call was placed on hold. We waited for more than five minutes before a customer service representative answered the call.