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Contact Walmart Customer Service

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Contacting Walmart Customer Service Center

Walmart is the mega-store that carries everything from iPads to diapers, gourmet wines to prescription drugs. The one-stop shop also offers a huge website with tons of special product offers not available in stores. If you are a coupon shopper, Walmart offers coupon printing. There is even a section of the website for requesting free samples.

Contact Info:

Phone Contact Numbers

With such a big company customers are bound to find tons of contact phone numbers. Below are the Walmart customer service phone numbers for a variety of consumer needs.

  • Main customer service: 1-800-925-6278
  • Financial services: 1-877-294-7880
  • Business card services: 1-877-294-1086
  • Gift card services: 1-888-537-5503
  • Pharmacy refills: 1-800-273-3455
  • Find a store near you: 1-800-881-9180

Mailing Address

The corporate mailing address for Walmart is available for traditional mail correspondence. It is important not to send any personal information, like credit card numbers, via mail.

Walmart Home Office
702 SW 8th Street
Bentonville, AK 72716-8611

Official Website

The official website for Walmart is http://www.walmart.com/, but contact information is available on the Walmart Stores website here: http://walmartstores.com/7663.aspx.

If you are looking for information on products available in store or online, or you want to check on an order or place an order, the main Walmart website is the best option. If you are looking for information on Walmart stores as a whole, the Walmart Stores website offers that information.

Customer Service Email

You may not be able to contact Walmart email customer service with a traditional email address, but you can submit a feedback form http://walmartstores.com/contactus/feedback.aspx via the Walmart Stores website. The feedback form requires following a three step process to collect information before submitting the form. We submitted a customer service request to test how long it takes for the company to respond.

Our Experience

We called the main customer service phone number. We pressed 0 to bypass the automated system and the system just restarted. We pressed 0 two more times in an attempt to be connected to customer service. The call was disconnected after the recorded message said the call could not be completed. We called back and followed through the entire automated system. We attempted to find a local store, but that system was automated as well. After a third call, we finally reached a customer service representative in the customer relations department. She answered our question about a product being recently discontinued, but only with a general response that store inventories were constantly changing.

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Rate your customer service experience:
Rating: 1.9/5 (102 votes cast)
Contact Walmart Customer Service, 1.9 out of 5 based on 102 ratings
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204 Comments on “Contact Walmart Customer Service
  1. Please get more gluten free items in the walmart store on Jefferson St. in Joliet IL. The times are changing and people are eating gluten free more now. This walmart does not have many choices. Every grocery store by us sells gluten free frozen pizzas, gluten free mac and cheese. Please get more items at this store. I really like to shop at walmart for all of my shopping but that will have to change if this store does not start carrying more gluten free items.

  2. Greetings-

    I need to talk to a Wal~Mart human being associate for help to get a refund on a $750 MoneyGram to purchase WM Stock. It was sent back due to USA Inc Patriotic Act legislation. Have tried to get through to MoneyGram but all I got for 40 minutes of music and cyberspace comments on how to give them money.

    I was an WM Associate for 10 years as a greeter at Store #1989. I figured that age 76 was a good number to get out of the rat race. I loved my job.

    Would appreciate any assistance. My phone # is (805)736-8934

    Thanks
    John Spooner
    Capt RetVet

  3. Walmart refusal to honor price match for the tax free day in my Alexandria Walmart on 6225 coliseum blvd .
    The Staples store advertised filler paper for .0 1 with the purchase of $5.00 minimum! My wife asked if they honored their competitor’s ads and coupons. She was told that she could not price match with that particular store deal.This ad was in the Alexandria Daily Town Talk News Paper. Limit 5 per customer while supplies last We have been using these Alexandria Walmarts for years. Our home address is now 5407 Old boyce Road Alexandria Louisiana
    71303

  4. To Walmart Management: I recently was made aware of your company decision to sell Monsanto’s GMO corn. The customer will not be provided with that information. Therefore, I will no longer purchase any corn product, fresh, frozen, or canned from Walmart. Consumers have a right to know if they are being sold GMO foods. I am sorry that Walmart does not respect such a basic right for their customers. I will begin buying all food products from other sources immediately. Walmart is setting another terrible example when they could show themselves as leaders concerning this subject which has been proven to be of great importance to most Americans. The dollar is the only thing that matters to Walmart, or so it seems. My money will go elsewhere.

  5. Until you have that obnoxious drink ad removed from popping up and ruining what one is doing, I will be asking everyone one I know or can contact to boycott your stores until it is stopped. You obviously will NEVER get a sale from that so why not remove it. I can’t see this will do much good but I am disgusted.

  6. 3 days ago when we pass by Yellowknift I buy hot water maker when I got home To Kugaaruk put water into it the water is trping at the bottom the model number JK-1199
    is a saltan cordless electric jug kettle

  7. REPLY ME ABOUT THE JUG KETTLE 3 DAYS AGO BOUGHT ONE IN YELLOWKNIFE WALMART WHEN I GOT HOME TO KUGAARUK PUT WATER INTO IT WATER IS COMEING OUT AT THE BOTTOM MODLE # JK-1199 SALTON cordless electric kettle

  8. Walmart is about to become over automated. Humans are sometimes not as expensive as automation. If SOMEONE read this I’m sure they could have sent a better response.

    Hi Andy,

    Thank you for contacting Walmart.com regarding the incorrect address on you order. We apologize for the inconvenience this may have caused you. We are glad to look into this matter for you.

    We have checked our records and unfortunately we are unable to locate and order on your account on the last 90 days. In order to assist you in a more efficient and accurate way, we would appreciate if you could provide us additional information in regards to the issue you are experiencing. If you could provide us the order number or the email address related to the account on where you placed the order. This information will help us answer your question properly.

    Andy, we thank you for your understanding and look forward to helping you. If you have any additional questions, please reply to this email.

    Sincerely,
    Walmart.com Customer Care

    Original Message Follows
    ————————-
    08/16/2012 09:41 PM from you:
    my store displays JACKSON MS. I live 200 miles from there. Please set my store to Picayune, Ms. I’ve tried every thing to change it–no luck.

    [---001:000888:25180---]

  9. The new grocery bags dont seem to be very stong. 3 weeks ago one of the bags ripped and 1 of the 4 bottles of Gatorade broke. It really wasnt a big deal to me, the bag just might have had too much weight. But today when I was bringing in groceries, one bag containing a jar or pickles and a jar of nacho cheese/salsa broke. (Not much weight) AND a bag containing a 2 pack of kitchen clorox cleaners broke. I was able to salvage almost all of the bleach. But, that wasnt heavy at all either.

    • I submitted an application and resume several weeks ago and have received no response. How long do I have to wait? I do a lot of shopping at walmart and did not think it was that hard to get a job stocking shelves, cleaning, etc.

  10. I would love to use ur service with photo , every time I try to sign up for it it says I have an account already
    I have not signed up
    Please help………
    Liz christison

  11. I shop @ walmart exclusively to save $.Cleaning supplies vitiamins pet food auto supplies etc. Today was not a typical shopping day item 1 prohealth tootpaste item marked$2.88 I was charged $3.27 item 2 arm & hammer cat litter marked 10.83 charged $13.98 item #3 schick razor marked $5.77 charged $7.37 i noticed this when I got home. I bought a few other item that were priced as marked. Walmart Quincy Ma TC #1648 7747 8977 8643 8836
    I need to find a new store I guess

  12. This comment is directed to the Presque Isle Maine Walmart.
    Well for starters I often get sarcastic remarks from cashiers and often times one will try to get a lame joke going and won’t let it go.Or sometimes try to get personal with you with there sarcasm and piss me off to the point that I don’t want to shop Walmart anymore.Many of the cashiers I deal with there are very slow!I also don’t like how hundreds of customers get carraled into three or four open registers in long lines making you wait very long to pay for your items when they have several registers they can use.This is one of the many things I see that shows walmart is not there for the customer,The customer is there for walmart.Notice I’m not capitalizing there name anymore!It takes very long to get to a register and you pray that the cashier is not sitting on a bench while working and be slow or border line incompitant.Walmart doesn’t care about customer service,it simply takes to much time and is a huge inconvenience to employees there.I would like to finish by saying that many of there shopping carts have wheels that drag and are half squared off making them difficult to push around,but you don’t notice it till you get off of the rough tile area.once again Walmart is not there for the customer.Time for me to shop elsewhere!walmart you suck!

  13. I have tried to contact someone, anyone about my son’s applications. He has been applying every 60 days for the last 10 mths. Not once has he been given the opportunity to complete the 65 question assessment. The store told me face to face that he failed the assessment test. He never took the assessment test. The problem is the woman in personnel who has a problem with everyone who has an injury claim at the store..myself included. This woman Jill, was all fine with my son and his intial application until she found out he was my son then she became rude, very rude and ignored him and his phone calls about his application. She lied to him continously telling him she was “goofing off today, call later” or she was too busy to talk to him..meanwhile 20 people would be hired. I carefully watched all that was going on. I watched the “positions needed” board in the personnel room and waited for positions not being filled for months while my son was ignored. He IS a student, never had a real job, is willing to be trained. He is a hard worker and has people who will say so, if he was ever given a chance to get that far in an application process. He has been a “senior volunteer” for yrs with wonderful references. I think its sad that Walmart will not give him a chance. Everyone has the right to complete the 65 question assessment. I want to know why HE has not been given this chance? I also want to put in a complaint about the HR person in our store Jill…she needs to leave since she hates everyone so much. Most of the employees at my store has a horror story about her attitude with them. Thank you. I look forward to some help with this. Please just let my son have his assessment test, that he NEVER took. This is just crazy to have went on so long with no help from my management team. Do not send me back to Jill in personnel!

  14. I have been trying to get in contact with someone in Corporate. I have been on FMLA since July 26, 2012, and I have not gotten any pay since 8-10-12. I have used up all my Vacation, Sick and personal time. I have found out that I still have 2.48 left of my sick time,. but my HR says that is not enough to make out a check for. I have applied for a Food Card and Medical from Job and Family Services, but they need a verification that I will not be getting any more pay, and that I have Medical Insurance through Wal*Mart. I have been trying to tell them for over a month, that my Wal*Mart cannot give that out, so I am hoping that you can give them that information. There address is Job & Family Services of Guernsey County Cambridge,Ohio 43725. So if you could please give them that information right away, that would be really appreciative. I think their e-mail address is JFS.org. Thank you. Marcella K. Calvert Store #3262

  15. I bought a Pioneer car radio and had it only 3 month and 2 weeks and I tried to return it after the 90 days, I just wanted another radio that worked, didn’t want my money back just wanted replaced, I purchased the radio at your East Windsor Ct store, the manager was rude and didn’t give me the time of day to explain, her name was CRE, the radio is was only 88 dollars and it was the point that I spent a lot at Walmart and all I can say from the bad service department that runs that Walmart, I will never buy anything from Walmart again and I will tell everyone I know to not to buy from Walmart unless I get this resolved, I expect to buy good product from Walmart not product that breaks a week or two after your warranty is up. Very Disappointed in Walmart

    Thank you
    Tim

  16. Dear Sir or Madam,

    Your ad on TV says Wal Mart will match any advertized price but when I shop at the Wal Mart on Slaughter St. in Austin, they say they won’t match item that are so many for so much. For instance 3/$1.00. They say they can only do it for items priced by the pound.

    If that is true Wal Mart should chance their ad on TV to say so. Otherwise, it is false advertizing.

  17. Not allowing “God Bless America” to be sang by school children on 9/11 is a pretty sad headline…. What are you people thinking? How soon we forget the tragedy that happened that day.

  18. I live in Santiago, Chile and cannot use your regular email as it will not take a message without a zip code. Your stores here do not restock your ” Great Value” products and I have been spending a great deal of time going between six of the Lider stores. Is there a place here that will let me place an order and pick it up. Your products that I am trying to find: Canned: chile beans, tomatoes, beef soup. Frozen: cheese cake, creame broule, waffles. boxed: garlic potatoes, red beans and rice. Bring in some really smoked bacon and southen sausage with sage and red peppers. Please step up the supply of your products. Thanks, Howard Richardson

  19. NEVER MORE I BUY IN WALMART I HAD A BAD EXPERIENCE THIS NIGHT..THE MANAGER DONT MAKE NOTHING AND EMBARRASSING ME, MY HUSBAND AND MY 2 BABIES.

  20. What would Sam Walton think? We do are shopping from 10:00 PM AND Later! The reason we do is: I’m a Veit Nam combat Vet,and have been 100% disabled from the time I received my Honorable Discharge from the Army!! Tragically within time I learned that I suffer from:Post Traumatic Stress Disorder(P.T.S.D),Depression,and Anxiety Disorder. It in turn makes it next to impossible to shop regular hours when stores are crowded. I have severe panic attacks that are very hard on my health. My spouse also suffers from Depression and Anxiety Disorder. For us, the late night shopping is a lot less stressful. On Wed. October 10th, we were at the Warsaw WalMart at a little past 10:00 PM. We actually stopped for just a few things, like a lot of other customers or patrons do. We happened to notice the “Clearance” rack of children’s clothing and really dove into buying!! We have 14 grandchildren to shop for at Christmas so we really enjoy when we can hit this occasion before everything is picked over!! Then we noticed you had a Emerson 32″ LCD HD TV for $228.00!! Wow, now we finally own a flat screen TV. Unfortunately, this took us approximately 2-1/2 hours to complete our shopping and to reach your checkout area!! From the start, we were very uneasy about how your employees repeatedly kept staring at us, making repeated trips back and forth to whatever aisle we were in,and even a couple employees didn’t hold back on nasty facial expressions!!!!!!!!! They made us feel like trash,thieves,and somewhat “scum”!! We were watched and followed the whole time at your facility by employees that should have conducted themselves in a manner somewhat better than this!! This act was rude, disrespectful, plus very unperfesional. To TOP-it-off, we stopped by our daughters house who resides not far from your location, only to be informed that we were on the police scanner also!!!! We thought the cops only became involved if they apprehended a person or person’s for a crime committed; or The crime we didn’t commit!!!! YOU CAN HAVE YOUR “MADE IN JAPAN” SHIT BACK, I WANT MY MONEY BACK AND WALMART CAN KISS MY ASS!!! Sincerely, THE BRANDT’S

    • after seeing this stuff i am appolled and disapointed I thought walmart might be a good place to work for but i am learning and seeing that if you work there they heard you in like cattle at your shift and do not respect their employes i am very upset and will not shop there any more. theres aldi, bottom dollar, even giant eagle.ETC. HEY WALMART TAKE CARE OF BUSINESS

  21. Hello! Deepak here. I purcased an Apple iPod Touch 4G 8GB from your stores on Aug 4th 2012 @ 11-32-51am in the Edison area store. The quality of the Ink on the bill is too bad, the characters on it have completely disappeared and even the bar code is not visible. This is my iPod serial no. C3RHXE9TDT75. This was the terminal number 40002641 & this was above thebar code tc 366401517328137086743. Please send me an another copy of the Bill to deepak.student004@gmail.com so that its useful for future use. Contact me +919448709811 (India, Bangalore)

  22. My expiriance was horrible. I waited for 15 minutes to check out at automotive. I was only second in line. 3 or 4 other employees were talking and pretending to be busy. The checker said she could not process my order because her computer was locked. There was other computers at the desk. She requested a “Store Manager” several times while we waited and waited and waited. I finially left without my purchase. Won’t be back anytime soon.
    MBD

  23. This is another message I want to send to Walmart in Milford and Camden. I found something else on AOL that I don’t like and it has to do with the Gov’t (Obama)saying that it’s alright for our grocers to sell out expired food to put out on the shelves so people can get them and take them home for them to eat and when they find out after eating it they will be poisoned and killed and I’m telling Obama wants to see all kinds of people be killed and if he runs again he’s going to get a whole lot worser than he is right now. I don’t ever myself eat any kind of expired food because before you go and eat something that is not good you check the dates first. Eating expired food is not good for you because you will get sick and believe me my Dad has done this before and I’m telling you he was sick like a poor dog and it took a while for him to get back to himself again. I am very serious about this and it’s not funny and besides you don’t want to mess around with expired food because it will upset your belly ad it will wind up killing you. Just to let you know that I do love my Dad and I don’t need him be killed over on me because he’s my only father I have right now and I’m just so thankful that God the Father has taken good care of us but when I get sick there have been people taking good care of me but if my sickness gets any worse like when I feel that my breath is lifeless and almost gone the Father brings me back in good health and why he does that is because he knows that he is so close to me and I’m real close to him to because He has always called me his Believer in Christ and Christ Bearer and also his servant, in other words he feels that he is not ready for me to come home yet because he wants me to live my life and stay with your Dad because he needs you right now. The last thing I want to say about Mitt Romney is that once he gets in office he will make sure that the food stores will give us good food to eat so that way we won’t be eating any kind of food that’s expired and what is not good for us.
    Thank you for your time and your patience for me writing all of this and the only thing I feel about Obama is that he is sick because that is all he is anymore and I don’t give a crap of what he says. Thank you for your appreciation and your generosity and please give us good food so we can stay healthy. May God bless you always with all of his love and grants you with all of his peace ! Have yourself a good day and a great and wonderful evening.

  24. Just cut up my Sam’s credit/membership card. I am through with GE Credit. We pay electronically and if they can’t process the payment on their end the day after they receive it I am not paying the $25 late fee. Customers should not be responsible for slow processing on their end. We had problems with GE Credit before through HH Gregg because the store clerk entered the wrong address for us. Trying to correct it with GE Credit was a royal pain!!! Never again anything through GE Credit.

  25. On the evening of 9/29/12 my fiance went to our local store ( Ruckersville, Va. ) to purchase groceries and household items. After going thru the checkout, she was stopped by ASM Jeff, before even getting to the doors. He proceeded to demand to see her register reciept. She stated that it was in one of the bags, she was unable to locate. He continued to demand the receipt and proceeded to search thru the bags, untieing each one. Still blocking the exit with his body all the while demanding the receipt. She had become very distraugh and was asking the cashier to verify that she had in fact purchased items. The cashier confirmed and he still demanded to see the receipt, at this time she asked cashier if a duplicate receipt could be printed. The cashier was able to print duplicate and ASM still not satisfied and again said I need to see your receipt. My fiance was in tears and felt threatened by his demeaner so she contacted the sheriff’s department to send an officer to the store. At this time she returned all items for refund with the duplicate receipt ( she found original ). Still the ASM was not satisfied until the deputy arrived and talked with him and then my fiance. The manager told deputy that she was free to leave at any time and that he was not detaining her, not what employees and other customers saw. She had been detained in the front section of store between registers and door.
    I contacted customer relations via e’mail and received a call from area rep., she would not discuss incident with me because I was not there. She contacted my fiance and spoke with her about the incident. She was told that an investigation would take place and she would be contacted after that but would not be advised of any outcome. I feel that she should be advised of actions taken, receive an appalogy and restitution for damages from company.

  26. Good Morning: I had a very bad experience with The Sikeston Walmart Super Center Store #9 on 10-28-2012. I called the auto center Saturday afternoon and asked if there service department could service my Mazda CX7. I was told to bring in to the Store early Sunday Morning, 10-28-2012 and they would service the car. I arrived at the Auto Service center before 9:00 AM and I sat in the service center lobby for almost an hour before I was told that I had to go to the shop area and have my car put on the list to be serviced. I talked to a Lady named Tina, she took my information, I requested an Oil Change, Air filter replacement, tires balanced and rotated. Now the time is almost 10:00 before they ever talked to me. I still have the ticket that Tina gave me to prove the time. I proceeded to shop in the store while my car was being serviced. I went back around 11:30 AM and my car had never been brought in the shop. I asked Tina about my car and she told me that mine was to brought in the shop next. I waited until 12:30 when they started working on my car. The mechanics put my car on the rack removed the right front wheel then all work stopped. After some time passed I asked what was going on , then they told me that they had lost the wheel locking key and they were looking for it. My car has to have a lug key to remove the wheels. I addressed Tina with my concerns, she then called the Service supervisor in and I talked to her, I did not get her name. She asked that all of the mechanics look for the wheel key. The key was finally located now its after 1:30 PM. The supervisor told me that there would be no charge for the tire rotation since i had been there so long. When I paid for the service which I have the receipt , I noticed that the rear wiper blade had not been replaced, I asked about it and they told me it had been. I went to my car and the old torn one was still on the car. I went back in and then they told me the reson was that they did not have one. Then I noticed that my air filter had not been replaced as I requested. The told me that I had to get back in line before they could get my car back in the shop. well I had already been at this Store # 9 since 8:30 AM, This massive delay caused me to miss Church and delayed my Sunday plans. I finally left Walmart around 2:00 PM , I drove my car to the main highway, #61 and stated down the road when it stalled and the engine died. I tried to crank it several times when I asked myself what the mechanics did under the hood. I raised the hood and found that they had left a wire loose on top of the air filter. I reinstalled the wire and my car cranked up. I then went back to Walmart Store #9 and wanted to make a complaint but NO supervisor would come back to the Auto Center. I then left Sikeston and approached 60 MPH when I noticed my steering wheel shaking bad. By this time I am so aggravated that I drove it home to New Madrid Mo. I am taking it today, 10-29-2012 to a professional service Center.Its a good thing this happened to me istead of my wife. I have also tried to go on Walmarts customer sevice site and it will not go through. What happened to customer sevice?

  27. I wish you would quit moving stuff around. Went shopping today, & of course things were not where they were before, so asked a stocking clerk…..”oh we don’t stock that anymore”……well several items they said that about, we stumbled on as we toured the aisles!
    This is one reason we quit shopping at WalMart as much as we used to! This was your store on Razorback Rd in
    Colo Springs Co.

  28. really wal-mart??? i post on ur page and its remover immediatly? awesome to know how you silence feedback if it dnt make your store glow! i wish i could post the pics i have here as well but i cant here the og post ur removed!
    so tonight my wife 8 month old daughter and myself decided to go to wal-mart in brookpark ohio to pick up a few things we needed for the house as well as a couplke of tires for her car and this was my expierence! firstly I entered the store about 620 pm through the tire center enterance into an unlit darkened lobby where there was a sign explaining that they were closed from 6 til 7 due to the entire tire center being on lunch. now initialy it was no problem since we needed to do some other shopping as well. after placing the baby into the cart we were off and shopping. almost immediatly 3 young men who i am assuming were stock employees nearly knocked me over while horseplaying in the aisle walking by then look at me and refuse to even acknowledge that i was almost shoved into a display.as we shop we realize the store is obviously under construction but still unnecessarily crowded and messy with carts pallats and random un accompanied messes! so my wife and i find all the baby things we need the proceed to the pharmacy after killing a little time browsing electronics and candles and such. the ladies in the pharmacy helped my wife fine what she was searching for which was the bight spot in our visit. around 650 pm i started to make my way back to the tires center where there was already a group of people also waiting for them to reopen. this is where it all goes down hill! there is now about 8 people waiting for theis section to reopen and a few of them with kids are already annoyed and restless. about 705pm a worker returns and says the area is closed so a few people started complaining that their cars were dropped off earlier and there is no way it can be closed. while this conversation is happening the young lady who is slotted to work the counter returns from her break flips the light on and reopend to what should be everybodys delight……. WRONG!!!as thhe lights come on it illuminates the disaster of an area in which we are all crowded into. i look around as a slippery mess sets on the floor in front of the display tires that mess i counted at least 5 employees walk past without concern until i eventually left with it still sitting there. the ceiling tile was missing with random wires just dangling, and the mors disturbing thing i saw on my whole trip was a random cart filled with broken down boxes left in the aisle just outside of the lobby…. the cart alone not to bad but i watched a senior citizen in a moterized cart try and roll down the aisle past the cart wne a piece of the cardboard hanging over the edge of tha cart clips the man in his face! it scratched him just below his eye and i asked if he was ok and he replied he was. WHY??? unattended card board cart? it couldnt be pushed into a safer place?. moving on the young lady starts to help the 1st customer who was there justy b4 they went on break and was told to return after 7. in the middle of helpin this family she lookes up at the other 8 people and says ” what is everyone standing here for?” really? thats the greeting we get after waiting in a dark lobby during regular business hours for services that are closed but open but closed but on break? i man had dropped off tires and the 1st lady she helped needed something called and epc approval? i dnt know what that is but apparently it needs a manager and managers are hard to come by because it was about 40 minutes until it was approved and they were looking for another approval still for the second person cause it was forgotten when the manager was there. after sorting this out a lady with her 2 small children who were waiting ahead of me was asked why she was there and she said she needed a tire the clerk say to her she can purchase a tire but they are not taking anymore cars where they would have to make the changer or do a service. the lady says “but my car has a flat can i at least get someone to help put the donut on” she was just given a smug look and not answered. i stood there and watched this woman get increasingly frustrated at being ignored and storm out screaming at her kids taking out her frustration on them. just after that a gentleman who had dropped his car off befor their lunch returned to check on its progress just to be told it wasnt even in the garage yet… frustrated he said i better get a discount since i been waiting all night when the lady replied she would give him her employee discount but wasnt doing it for everybody. it was soon apparent that she had know the man personaly since there were continuing to converse on a personal level. at this point there is 2 more people ahead of me who are basicly told they could work on their cars but it would mean there were there till 1030 or 11 pm and that wasnt gonna happen. one was for an oil change and the other for tires. all this time i was trying to catch the your ladies name but her name tag was on a necklace and conviently flipped backwards so i had no clue who we had all been dealing with. this whole time i waited patiently even letting others go ahr=ead of me because i was in no hurry and honestly wanted to see all of this play out. finaly when i am the last person left she asks how she can help me and i said i needed tires but not put on. she asked my size and needed to check if she had them. she then buzzes the door to go outside and asks if i would go holod the door on the other end of the lobby so she could buzz it and go into the garage. SUREEEEEE let me do that for you i thought! but i nicely said yes and proceeded to hold the door for her. i purchased my tires and disney castle i had randomly decided to by while standing around. by the end of the transaction she managed to squeeze out a smile and offered to get me a cart remarking that there is always carts sitting around and even retrieved one for me! i watched her grab one of the carts from the group with the cardboard hanging off nearly blinding a gentlemen leaving the cardboard filled one directly in the center aisle. i then went to my car where the lady with the flat was still waiting for a family member to bring a jack so i helped her put her donut on myself then came home! i will forever remember this and i am not a person to complain ever! my wife says i take everything on the chin but i honestly tonight cant justify spending over 300 dollars in a place that is a unsafe disater who is clearly understaffed in 1 department but pays 3 guys to play and toss product around in other departments. next time i think id rather burn my money or shop at my near by falling apart superK. it is just sad that i helped fund what i watchned go down…. and if your reading this i hope you wouldnt want to fund this kind of disaster! i can only imagine what my expierence would have been if i would have had to vist other parts of the store for any length of time. im not even mad about this whole thing just really saddened by it that in essence i paid someone to treat me and other customers like we were piles of crap. maybe we are on your time wal-mart…. is that it?

  29. I do NOT believe that WALMART or your employees strive to excel in providing a positive shopping experience in any way, shape, form or fashion after what I have experienced in your Irondale, AL store two nights ago. I came into the store with my wife on Monday night to return Redbox movies, load money onto my Walmart Card, and shop for a light-weight jacket. While trying on a jacket in the Men’s Department, my wife and I were confronted by a Birmingham Police officer serving as your security guard and a boy covered in tattoos, wearing ripped jeans. The officer (with a horrible attitude and nasty tone of voice) asked us, “Did you pay for that?” To which I replied, “What? No, I’m just trying it on.” He intentionally ignored my response, and asked if I could produce a receipt for “it.” My wife, who apparently understood what was going on, pointed to my back pocket, where I had a 20 oz soda that I had purchased at a gas station BEFORE I entered the store. My wife and I tried to explain to the officer and the boy (who ALSO had a the EXACT SAME DRINK IN HIS BACK POCKET) that we purchased the drink BEFORE we came into your store AGAIN, at which point, he asked us to produce a receipt AGAIN. We told him that we didn’t have the gas station receipt. We also pointed out that the boy who had apparently brought us and OUR drink to the officer’s attention, ALSO had a drink in HIS back pocket! The boy finally said (with an even nastier, haughtier attitude/tone of voice than your security officer), “Well, I work here,” as though HE was somehow excused from behaving like HUMAN BEING because he is a Walmart employee!! My wife has some serious health problems and was becoming VERY VISIBLY upset from the PUBLIC HUMILIATION caused by YOUR employees accusing us of theft (IN THE MIDDLE OF THE STORE!). We have never been treated this way!! We went straight to customer service to report what had happened and that your employees have NO TACT whatsoever. We were embarrassed beyond belief and your Manger on Duty, Lawrence, added insult to injury with his pathetic, “I’m sorry that this happened.” Lawrence then gave us the Store Contact for Jason, apparently another Manager. My wife called him to explain what had happened, and he passed us off to someone named Kim (who is supposedly in charge of security) . I HAVE NEVER FELT SO PUBLICLY HUMILIATED OR MADE TO FEEL LIKE I WAS A THIEF!! Where was your “Loss Prevention” person when two young boys came riding by us on a scooter who could have fallen and busted their heads open? Where was your “Loss Prevention” person who is supposed to be standing at the door with “PAID” stickers so that this doesn’t happen? Is your “Loss Prevention” Department going to pay for medical bills sustained when I have to take my wife to the ER because she is having a panic attack and can’t breathe?? I don’t think so!! But maybe you should consider THAT the next time your employees publicly ACCUSE innocent people of THEFT!! RESOLVE THIS ISSUE, PLEASE!

    • I was at Walmart in Wintersville ohio today and bought several things including a apple pie that was on sale for $1.50 ,but when she rang it up it was $2.98. I didn`t catch it till I got home. I just wonder how mush they make in a year using this trick.I called to talk to a manager they put me on hold after about 15 minutes I just hung up
      I guess that’s how they handle complaints.So much for Walmart in Wintersville

  30. Why I will NEVER shop at Walmart again!!!!!
    I went onto Walmart.com to order four new tires for my Jeep. I entered my Jeep info and the standard tire size and an optional factory size were both given to me. Since the optional size was about the same size and over $20 cheaper per tire I ordered the optional size. The total was $474 and I had to shipped to the New Castle DE store. The order was placed on Oct 30th. Everyday I checked the status of the order and it always said “being processed”. Finally on Nov 7 I click on the “track package” link and I notice the item was delivered to the store and signed for by Tvornes. I call the store and after trying for over 2 hours because no one would pick up the phone a very rude lady told me she couldn’t help me because Site to Store wasn’t open yet and then she hung up on me. I then called the customer service # and spke with someone would all she could do was tell me the tires were there and I could pick them up, I asked about why I never received any emails, as promised by Walmart, to let me know the tires were in? It had been 4 days since the tires were received in store. She told me “I don’t know what to tell you”. Funny, as soon as I hang up within ten minutes I start to receive a bunch of emails from Walmart telling me my tires are in. At this point I know there is no way I will trust the New Castle store to install my tires so I call the North East MD store and explain the situation to the auto dept. I am told no problem, bring them in with the proof of purchase and we can install them. I bring them in on Saturday, Nov 17 and then am told that they will not install the tires because they are not the size that is on my Jeep currently. I ask where on Walmart.com does it tell me that. Or when I called and spoke with the auto dept no one told me that? I was told go talkto customer service, can’t help you. SO I go up fron to customer service and again, I want to know WHY Walmart.com will allow me to purchase tires for my Jeep but won’t install them? If Walmart will only install same size tires then Walmart should have a HUGE disclaimers explaining as such. Customer service then told me that my only option was to buy the other tires and pay the $20/tire difference. I told customer service I will not pay for their mistake and return the tires. After waiting 10 min for a return, the woman starts saying they can’t return the tires. I told her no way, they were just picked up from Walmart on Nov 11 and there is no way that is past when I can return them. Eventually they end up returning the tires as general merchandise so I can get a full refund. This whole situation proves how little Walmart cares about customer service and they simply want the quick buck. It was nothing but problems from the moment I ordered these tires. Trust me, I will never set foot in another Walmart again! I also will make sure to let everyone I know about the appalling way I was treated when it is without a doubt Walmart’s fault!

  31. I have a little one at home so could not get out to the stores to take advantage of the deals for Black Friday. Instead, I got on the website, made my orders but could not get to the payment screen. Everytime I would reload the page ( I began at 7:30 am and finally gave up at 9:45 am) it would tell me one or more of the items I was purchasing was out of stock! I believe it is just one more way to get people into their stores. Shame on you Walmart for not having the courtesy to make sure those who cannot get out of their homes, for whatever reason, not be able to take advantage of the prices by shopping via the website! You just lost another sale.

  32. I went to walmats yesterday (black Friday) and again today only to find there was no one available to help me to purchase a tv. I waited friday for 30 mins to no avail. went back today waited fifteen minutes for nothing. An associate was paged twice and noone showed up. I wish I culd say this was the first or even the second time this has happened but; it isn’t. This is no wasy to coduct business. I am talking abou the walmarts in Hamden’ the one on foxon blvd leaves alot obe desired. no employees working on very busy days or saturdays for that matter. I hope something will be done soon to rectify this matter. I am thninking of going to the media.

  33. I went to walmart in Baxter Minnesota and was looking to upgrade my husbands phone. I eneded up buying a phone and my daughters boyfriend asked if we found an ad cheaper in town for the same price if we brought it back would they match it and we were told yes, so I bought it knowing it was advertised for free at best buy. So when I take the ad back to Walmart they say no we can not match that. The same lady that said they would was still working and I told them that she said they would match it if I brought a paper ad in so I did. Well she said we were not talking about the phone well no crap we were only talking to her about phones. I think Walmart better change there ad if they will not price match any paper ad brought to the store. The ad does not say will not match save 99.00 and you pay 0 we will not honor well it should not say any paper ad, what bull crap. So instead I return the item and go get it for free from the other store anyway plus walmart ticked me off enough I will not shop there anymore and I did all my shopping at walmart before I mean all my shopping. Now I will not shop there and I will get everyone I know not to also. Walmart is miss advertising and I will be talking to someone about this also it is not right breaking the law by false advertising. Sincerly Ticked Off!

  34. THE worst customer service.It’s stinks I was on the phone
    for 20 min,and for the last 10 min answering service
    saying ” THE ESTIMATE TIME IS 15 seconds

  35. I think you need more people to work out side pushing cart not just one person,I think it is not right for any one to do the parking lot by themself.that why ever one walk out of there job because there is no help.

  36. I am extremely dissatisfied and frustrated with the services at Wal-Mart as of recently. I have been a faithful shopper for a few years now and would never imagine something as grave happening to me from you guys. On November 5th, 2012, I purchased a brand new car audio for my boyfriend as a belated birthday gift from the Wal-Mart in Quincy, MA. After that date, he finally installed his radio on Nov. 13th back at his house, which is located in Bridgeport, CT. But we noticed the remote control was not working. So on Friday the 16th went to buy new batteries because we thought that was the issue. That didn’t work so we found that the actual remote was the issue. We initially were going to exchange for a new remote at the Wal-Mart where I bought it but he left his receipt back in Connecticut. So he planned on getting the exchange done at the Wal-Mart near him. On Nov. 17th, my boyfriend went to the Wal-Mart in Stratford, CT to exchange the remote for a different one that works but was told the exchange would need to be the entire product and not just the remote. So my boyfriend put the radio I bought for into the box and handed it to the clerk, Jose. The exchange was made for the same radio (so we thought) where it was one of two remaining on the shelf. When he got home, we started to video chat and there he opened the box for the first time. When he opened it, he found a different radio inside the box which was already used and scratched. He was pissed off. And tried calling Wal-Mart back but the store had already closed. He went back to the store Sunday morning, telling all that happened and was told to return back. I came down to Connecticut that Sunday when they spoke to him because of this. We came back that night and returned Monday after his classes. When we got there, the person in charge of Loss and Prevention radioed the assistant manager at customer service saying “no” and wanted us to leave. The work they performed was a run through the product saying the radio inside was a 2007 model and was never sold at Wal-Mart meaning it’s not an item Wal-Mart sells and looking at the surveillance, the box didn’t appear to be damaged. Basically the blame is being placed on us. We demanded to speak with the guy head of security and he said the box didn’t appear damaged and he understands our frustration and this “happens all the time”. Why does this happen all the time? We exchanged a new radio box with the matching radio inside for the remote and for them to believe that we would put a used radio to get what we a new one doesn’t make sense because we could have just stayed with what we had from the start. Someone within that store had to have access to this product, and switched out their old radio for the new one. Because it is one of their own that could be responsible they have dismissed the case. I am not letting it go because I purchased it for $300 plus tax and I am a full time student with a part time job that doesn’t pay much. $300 is a lot to just go. I am going to take this to the authority and take it to news station because things like this should never happen. Everyone I am encountering is going to know about this situation because I am furious. I can’t believe that actually happened? To be sold an item with a used item in it? You guys should inspect the inventory. Check for broken seals or something.

  37. I bought my wife a pair of ear rings and you shipped them by FEDEX. I cannot get Fedex to track them or you to HELP me find them!!
    Your 800 number is wotless. I cannot get a human.

  38. I shop at your store in Aberdeen, SD Was in there yesterday and here sitting out in the cold was an elderly man ringing the bell for the salvation army I asked him why he was sitting out side and he told me that he wet inside on Tuesday the 27th THE EMPLOYEES TOLD HIM TO GET OUT . IF THIS IS YOUR POLICY i WILL PUT IT ON LINE TO PEOPLE NOT TO SHOP AT YOUR STORES, ALL OTHER STORES AR LETTING THESE PEOPLE INTO THE LOBBY AREA WHAT IS WRONG WITH THIS PICTURE.

  39. You have the worst customer service and customer care service. It is damn near impossible to find a representative, you charge credit cards and weeks later still do not give fedex the package. I will never ever shop on walmart.com

  40. I recently ordered a Samsung Galaxy II family phone and it arrived earlier as expected. I went to the site store at Lacey, Washington the closest to my home and pick it up. While reading the information on the box, the phone should have a SIM card but nowhere to find. According to the note on the ohone, the old SIM will not work. My question is where is the SIM card that came with it? Was it aacidentally omitted. This is my first order and I am not happy about this

  41. Can you please answer my question I sent you Thursday 22nd of November? I lost an item that I bought at your store and I’m afraid I might have forgotten to take one of my bags. Also when I send you a question over the internet (at your web page) I don’t get any reply from you. Please reply my request. I also do not get any confirmation in my e-mail that you received my request. So in the future, please sent a confirmation with e-mail that you have received my question. I cannot go to the store as I am not in USA anymore, but I have friends you could pick it up for me if you just answer my question ASAP. They will be leaving soon, so please just answer. And at last, I was totally unable to choose the correct store. I went to Walmart in Concord NH.

  42. I purchased a new ipad2 at the Walmart in Fern Creek, Ky. I then decided to purchase a case for it. I bought a Griffin case that I thought was a bit pricy for $80.00. Imagine my surprise when I found the same case on your website for $25.00. So where is my price match? Your store, your website.

  43. Hi I am truly disappointed in the Custermer service management who did nothing to help me or my family. it’s raining and they closed the doors to the side of the building were I parked in the handicap my mother and I are handicap and bought over five hundred dollores in merchandisers from your store. We had two baskets full. I asked a few of the girls who were getting the go back baskets if they could get someone to help us. they said that side is closed and we would have to go around. i explained our handicap and they said sorry we cant help you. My mother then went to look for a manager and asked a customer service manager named Rick if he could help us or open the door to where we parked.he said he would have to get someone to open the door and Ihe couldn’t do that. So my mother and I both got soak and wet packing our two baskets full in our car. I can’t believe Walmart would have such unhelpful Custermer service. They didn’t even help us at all we both were in the electronic wheel chairs and our items were wet to I really hope I do not have to return any of my items for being damaged due to this inconvenience.

  44. I think that it is Absolutey redundant that Walmart advertises things in their weekly ads and dont even have the sense to have the items in the store
    And God forbid you call around to different stores in your area, the coustomer service is terri
    bly AWFUL!!!!!.Walmart is too Big of asues company to have these issus.Get it together Walmart ,your losing coustomers. U have definitely lost this one.

  45. I’ve been shopping at Wal-Mart for as long as I can remember knowing that they exist. Today they proved to me that what I think doesn’t matter. I had trouble cashing a Comdata certified check. The company Wal-Mart uses, TeleCheck, acknowledged that the check is good and that I am clear to cash good checks but sent back a reply that tells the Wal-Mart representative not to cash the check. When I visited with Lewis and Erma, a couple of upper level managers at The Supercenter in Colonial Heights, VA, I was provided with a number to Wal-Mart corporate, There was no option for me to speak to a helpful Wal-Mart representative. I was allowed to explain the problem to someone who will add my complaint to a pool of thousands of unresolved issues. The customer has no voice. The customer will not receive a call from the correct agent of Wal-Mart or any agent of Wal-Mart. You are nothing but a drop in the bucket to Wal-Mart and they are more than happy to make that clear to you.

  46. There is a Pharmacy Manager named Jeffrey who works at the 17275 Nw Cornell Rd, Beaverton, OR 97006, Wal-Mart. You need to know that He is VERY “customer oriented”! He went (as we used to say at intel corporation) “above and beyond” the call of duty in order to assure that I received the medication I needed. I have been dealing with so many health issues, I wouldn’t know where to begin, just know that Jeff did in 1 hour what others couldn’t do in 6 years! I’ve never met a Pharmacist that really CARES for the patient, like Jeff. Please give him “Kudos” at the next employee recognition. He deserves it. Sincerely, Tammy Dill, (My Son-N-Law is an Assistant Manager at another Wal-Mart Store, and I know that “positive feedback” is always appreciated). thank you so much for hiring Jeff!

  47. On Monday Dec. 3, 2012 I called the Walmart in Kilmarnock, Va. looking for a 16″Mongoose Mutant Orange bike w/training wheels that we wanted to get for our grandson for christmas. It was not in stock and not in stock in Gloucester, Va. I went to the site to store and found the bike and ordered it to be delivered to the Kilmarnock Walmart. at 11:39 I got a email stating that my order had been received and I would receive a email when it was ready for pickup. Your site said that there would be same day delivery if order placed prior to 6:00 pm. I was taking bets against that with office staff. Yeah right delivered to Kilmarnock same day. At 12:02 I received a second email stating that I could pick up the bike in the Kilmarnock store after 3:26 pm. I left work at my usual time of 3:30 pm went home and picked up my husband so we could verify it was the correct bike and when we got there why yes it was. We were so shocked and elated at this easy process. We asked when it could be put together and they said when do you want it. We told them we would like it by Wednesday early evening is possible. Went back last night and there is was all put together and shiney. I must tell you it is the orangest bike I have ever seen but it was beautiful to have it there no muss or fuss. I did call the store before we went up there and was told Paul was gone for the day (by some other young man) and he did not see the bike I was asking for. This young man must clearly be blind, you cannot imagine how bright this thing is. But never mind we have it the customer service and same day site to store is amazing to me especially when we live in such a small town. Thank you WalMart this aspect of my shopping is over and I am telling everyone I know about your site to store. Good Job WalMart, Good Job. Sincerely ………….Lillian and Dale George, White Stone, Va.

  48. I was in a Wal Mart store in Port Richey an A lady was bringing in her dog. That not right dogs should not be alound in a store thats sells food by the way animals shouldn’t be in sores anyway They need to put a stop to this was next they going to bring in

  49. My husband and I decided since it is the Christmas season that we would go to Walmart to buy the things we needed a little later in the day than normally. It was Friday, Dec 7 around 9:00 when we got to Walmar in Cleveland TN Keith Street location. We purchased a sound bar for our TV, a Christmas CD, and a set of Walkie Talkies for our grandson for Christmas. We then proceeded to pick up a few groceries and on the way over picked up a 4 quart crockpot. You can tell we spent a considerable amount of money before we actually bought groceries. We were done shopping, tired, and ready to check out and get home to put things away and rest. WELL you know you’re at Walmart and you better not get in a hurry to check out because they never have enough registers open. HOWEVER what we encountered was worse than ever. It was 9:55 and NOT ONE REGISTER LIGHT WAS ON. Not one. There was one 10 items or less and one 16 items or less lane open. I went to see the manager to see what was going on. She tells me they are changing shifts. That I should go get in the 16 items or less line. I told her that wasn’t right. People with less than 16 items want to check out quickly and get out. It is very frustrating when you have 5 or 6 items and you get in the quick lane only to have someone with 40 items checking out in that lane. She told me the self checkouts were open. Let me just tell you, I am not on Walmarts payroll and I am NOT checking my self out. I told her this is exactly why I hate shopping at Walmart. We continue to wait, contemplating taking our big items that we paid for in electronics out of the cart and walking out the door. I was not thrilled about having to shop for groceries again at another store. So we decided to get in the fast lane and apologize to those around us and tell them our situation. Finally at 5 minutes after 10 I heard someone say isle 8 was now open and could check someone out. That means there was 10 minutes that not one register was open at Walmart on a Friday night during peek Christmas shopping time. I work for a customer service company….Whirlpool Corporation….and we know our customers must be handled if we want to stay in business. We stagger our staff at 15 minute intervals and they are released with this same time difference so that we always have someone available to answer phones. This isn’t rocket science and surely your workforce management team has figured this out. There is no excuse for a store of Walmarts size to treat customers like this. We have a new Publix coming to town and there is a Target in town so I do have choices and I’m sure you don’t care if I don’t shop with you again. That was certainly the attitude I got from the store manager and from the young lady that passed us when we were first looking for an open check out lane. Remember, one day someone is going to knock Walmart off thier pedestal and take all their business. You won’t be number one for ever. Fed up customer.

  50. While traveling I forgot my toietries and stopped at a WalMart in Lumberton, NC around midnight. WalMart is one of my absolutely favorite stores! This store, however, was filthy! There was only one check-out line open with 30 people in line. Employees walked by and looked at the line. Worst of all disgruntled employees openly and LOUDLY complained about what previous shifts had not done and what they would not be doing! (One employee refused to restock over 10 baskets of what looked like returns) This is BY FAR the worst WalMart I have ever been too. ABSOLUTELY no TEAMWORK….

  51. Walmart needs to have a separate lane for people who decide to haul the ads to the store while shopping for other stores sale prices. It holds everyone else up in the check out lanes who did not use the competitors ads. I have waited in line for 1/2 to 45 minutes some Saturdays. Please consider a special lane for price comparison shoppers who want to save extra money. If this continues I will go to another store. They have special lanes for 15 items or less why not this too? Denise Stelma

  52. bonjour,

    Je voulais souligner la qualité du service offert par une membre de votre équipe. Le 30 novembre 2012, j’ai magasiner dans un magazin Wal Mart près du carrefour Angrignon. Le service était honteux et sans issu. J’avais cumulé des achats de plus de 100 $ mais j’ai déposé mon panier et je suis partie sans acheter quoi que ce soit. Samedi le 1er décembre vers 9h45, je suis allée au Wal Mart sur le boulevard de Val-des-Bris à Laval. Quel plaisir de magasinage. Le magazin était disposé de façon dynamique. De plus, je tiens à souligner la qualité du service à la clientèle assuré par Cindy au département des Cosmétiques. Elle était charmante et très aidante.

    Merci et bonne journée.
    Darlène

  53. I’m in a same sex relationship with a woman and my partner and I recently visited our neighborhood Walmart in Elizabethton TN. While there, my partner hugged me around my neck and kissed my cheek and lips. (No groping, indecent exposure, or even tongue was involved.) It was then we heard someone yelling, “Girls! Girls!” When we looked over we discovered it was an employee. “Yes?” We said. “You guys need to cut that out right now!” was her reply. I said, “Excuse me?” Then, the customer who she was helping at the time said, “Yea she’s right! My children are watching!” The employee and customer just agreed back and forth with one another. Being humiliated enough, my partner and I walked away and found a manager. After informing the manager of how her employees treat their customers, we were told the employee would be “talked to.”I left my name and number with the manager asking for a call back with feedback as to what happened. I was later phoned with the information that the employee “would more than likely be written up.” ‘More than likely’ just does not seem to be very good reassurance to me. And even if I was assured that the employee would in fact be written up, I don’t think that is any where near justification for what we were put through and not to mention laws being broken. Discrimination law is the branch of law that covers discrimination and refers to unfair treatment that is based on a characteristic protected by the federal and state nondiscriminatory laws, such as age, disability, sex, national origin, race, color, or religious beliefs etc. Unfair treatment that occurs in the workplace, housing, public accommodations, education, voting rights, or criminal process may implicate anti discrimination laws, such as Title VII of the Civil Rights Act of 1964, the Fair Housing Act, and the Voting Rights Act. This woman, this employee of a major business, discriminated against my partner and I and were humiliated publicly. For that, a slap on the wrist will not suffice. I hope a Walmart executive does come across this review because they should be warned I am currently seeking professional help with the matter and legal actions will be taken.

  54. You have the worst customer service and customer care service. It is damn near impossible to find a representative, you charge credit cards and weeks later still do not give fedex the package. I will never ever shop on walmart.com

  55. I bought some of your great value soda crackers and they are great. I gought Zesta for a while but sometimes ther were cooked brown on the bottom i complained they gave some free ones same thing burned on the bottom bought Krispy same thing got yours and an now a happy camper how come I don’t see your own great value oleo anymore really liked it for cooking think conagra made it for you.

  56. I have spent my entire morning trying to place an order, talking to coustomer service reps that may have been well intentioned but they were not well informed. Evidently someone named Ivan at Bill Me Later placed a hold on my account and never communicated this with me. Why? Well that is the big question. I was not contacted by Bill Me Later so I had no idea this had been done. So my attempts to place an order over snd over were rejected and I was told to contact my credit card company which I did and they assured my they had give authorization. I have a 15,000 limit on my card with excellent credit. Walmart Customer Service was unable to provide any help, sending me down a variety of dead-ends. This was beyond frustrating and I am still unable to place my order today. Si I have decided I am going to Target’s online store! This is absured. Maureen Price

  57. my daugher died 6\67\2012 i ordered my grandson a photo fleese blanket withe their pics on it for christmas ordered it way ahead of time.. i as very patient waiting for it.. it was never delivered to the store so ihad to cancel order.i myself work for the post office. every package we deliver is scanned so that we know where that item is. so my comment to you is how could you lose it with a comfimation number with not explancion to me wher e it is……

  58. On December 9, 2012 I ordered TWO Velour Santa Suits (Item 0002316807509 – Order # 26772377-31705 – Incident # 121213-006714) with a guaranteed delivery date of December 12, 2012. I paid extra for that since they were to be used for a party for Children on December 14th & another one on December 15th. When the box was delivered there was only one in the box, despite the fact that the packing slip said two were shipped & none were back ordered. I tried going the email route as instructed but only got an automated response. I called the 1-800 Customer Service on December 14th. After investigating & being placed on a long hold, I was told a replacement would be sent with Rush Shipping. However, I would not be receiving it until Monday, December 17, 2012. I asked that it be sent with Saturday delivery, which I know can be done. I was told the order had already been placed & that I should call FedEx to change it. I told them that was not an option since I am the Recipient not the Shipper & I was not going to pay for the shipping. After being put on hold again I was now told that the item is out of stock & I had to get a refund. I explained how upset I was & wondered why she had done a replacement order if there were none available. She kept apologizing I I did say I realized it was not her fault, but that it was not acceptable. I did not at any time raise my voice. However, she asked more than once if I thought she had answered all my questions & settled the matter for which I called. The last time I told her I wasn’t going to even answer that because it would be an insult to her. She said Thank you for calling Walmart – Have a nice day & HUNG UP. And to add insult to injury, I just received an email saying the order had been processed & I would be receiving a new Santa suit. Obviously that order was placed in haste since it now appears none are available. What would you do if you were me? I am so upset I could cry. This is a great disappointment & will be so to the children I purchased these for. I am at a loss but will not be ordering the balance of any gifts from Walmart this season.

    • oh my GOD i am so glad that some else had a bad experience, i am sorry for you problem, however i have tried for two weeks or moore with wal mart customer service asking me if they had answered all my questions,–ll no!!!! this has been the worst experience of my life, this was for xmas, now it is to late, and the shipping company contracted it out to another company? bad omen

  59. i have tried to send many e-mails to wal mart which are not unacceptablble, but they (WAL MART) will not except them about a xmas order and thier shipping company, i want to kno w why, consumers have a right to know!!!!!

  60. I call your store in Alliance ,Ohio at 11:20 to see if tou carried the product Animal Planet Backpack Harness ,but ofcourse the person who adrresed the phone told me to call back after 2:00pm when someone would be in the department. She said there would not be anyone on teh floor until after 2:00 pm. What a way to run a store. Great customer service!!!!

  61. I was absolutely appalled and sickemed when I read this post on Facebook this morning. It is spreading like wildfire! Here is the post: Through a post by a friend, I found out that Walmart does not sell gift cards that say Merry Christmas. I verified this through their website. Target does have several from which to choose. Please share this posterity your Christian friends. I want to know first hand if this is true! I have been a customer for years but no longer will be if it is. You make millions off of Christmas ! Which by the way is the celebration of the birth of Christ. Yet you refuse to sell a gift card that says Merry Christmas! How dare you be so anti Christian when A Christian holiday is filling your pocket! I would also say that alarge percentage of you emloyees are Christian also especially in the south! By the way that is where you got your start… REMEMBER! Have a Merry Christmas and Happy New Year!

  62. I shop at the Princeton Indiana store. I enjoy shopping there, including the Pharmacy. I get all my prescriptions
    filled there.They have always been helpful, however I don’t understand why they do not carry valsartan. It has been advertised in your circular and is on the Pharmacy
    list for generic drugs that are available now. What do I have to do to get this generic? I am retired and I need to my cost of drugs down, I need help.

  63. Its ashame there are not all cashiers open especially here at one of the busiest time of the year. I shopped Columbus Georgia Whittlesey Blvd store today and all six lanes were backed up into the asle were people couldnt get through It was crazy when you have all the other lanes closed. You complain and they tell you there is nothing they can do. Well hire more people. The LaGrange Georgia Walmart is run the same way.

  64. I ordered a scooter for my daughter for the holidays. Apparently it “got lost” with Fed Ex. This is the 2nd (and LAST) time you have managed to screw up my family’s holidays! I originally filled out a form to e-mail & got NO REPLY back! There was a phone # to call yesterday when I checked my account, today there is no phone # and no way for me to speak to someone about my missing item. It was scheduled to arrive on 12/12 & it’s 12/19. When I did speak to someone from Walmart “customer service” yesterday (when you did provide a phone #) they pretty much blamed Fed Ex & had me call them. At least Fed Ex contacted me to tell me that there were a bunch of labels that had fallen off of Walmart packages in the Charlotte distribution center. On a scale from 1 – 10 for customer service you guys are about a negative 10!! Seriously – what web site takes orders and yet provides NO PHONE # for customer support!?!?! Who does that?!?! This year I ordered from Amazon & Toyrus – both orders arrived on time & with everything. Not only will I now NEVER shop at Walmart.com again – I’m NEVER going to visit one of your stores. This was THE WORST EXPERIENCE EVER!!

  65. I was on my way to your store in Norwalk last Friday when I heard on the radio that your store sells the guns that kill little children as in Newtown.

    I turned around and I will never step foot in your store again. I am emailing all my friends and relatives to inform them of this.Your management should have this on their conscience for the rest of their lives.

  66. I am a consumer that shops at wallmart and was shocked to find out that your stores sell automatic weapons. What purpose other than profit do these guns have for you? This county that supports your stores is faced with knowing that you sell guns that have killed children in this country. Shame, Shame on you for not protecting the people in the U.S.A. Any store that sells automatic wepons for profit should know they are part of the problem with weapons in this country.

  67. I was in line at 2:01 and didn’t get out of line until 2:44. Their was more 20 item and less lines and express lines open for your customer than for your customer with more than 20 item. It’s the holiday you need as many lines open as possible. I’m sorry to say but that store will not get my business anymore.

  68. please switch back to quilted northern 3 ply bathroom tissue so I don’t have to go to Walgreens to get it. last time you only had 2 ply!

  69. Attn: Esther Roberts
    Consumer Correspondence Rep.
    Fax: 707-648-1060
    707-648-1050

    On 12/20/2012 at about 8:00 pm I was eating some Mezzetta of California Hot Mix which I purchased at Wal- mart on 260 Bobby Jones Expressway, Augusta, Ga. My sister Nadine Watson was on the computer and I shouted when while eating the tomatoes with a fork, and not looking I had placed a inch and a half stick in my mouth that was in the bottle which had a safety seal on it; I bit down on the object not knowing what it was at that time, it was about a 10th of an inch wide and had red paint on it, that s not good.
    I returned the item back to the store with only 75% of the product eaten, explaining I have no desire to file any suite, I just wanted an apology from Wal- Mart and your company, and have that shipment removed so no one else can experience what I went through. I never got a call from the manager’s which stated that they will follow-up and return a call to me, they never did even to this date, not good, I left the product, which I eat on a regular basis, the store wouldn’t even replace the item that I brought to them, again not good! Now I place the ball in your ball park and await your reply. Yours truly

    John Hatney

  70. On 12/16/2012 I placed an order on wal-mart.com. when finished they said my order would be delivered on 12/21/2012, Only two things of my order was delivered. Then i got a email saying that the other two things would be delivered on the 24th and it never came. My two sons woke up christmas morning with only two things under the tree because Wal- mart never sent the orders out when they said. What kind of people work at Walmart. i will never shop there again.

  71. I recently tried to purchase a hd television through your store as they had the best price and terms that I could find in the Antelope, Ca. area . after repeated attempts (5) at 3 different stores to get assistance for a purchase and having no luck, I ended up going to a competitors store where I was waited on within 5 min. of arrival. I gladly made my purchase at that store. I do not want a coupon/discount or any other such stipend. I want service in whatever store I am in. If it means charging more to hire more people then please do so. I have never been in a store and found it so difficult to spend money than I was at your local walmart stores recently.

  72. I purchased an online photo puzzle box on December 19, 2012. The order was a rush order. The estimated time of arrival was between 24-26th of December. As of today I still have not received the item I placed a rush order on. At 11pm last night I received an email stating the item had finally shipped. I will be cancelling all future purchases from Walmart. From now on I will only purchase online items from Target.

  73. You idiots did not debit my checking account until TWO weeks after I received my product from you, thereby overdrawing my acct. and causing fees. Yes, I was checking my acct regularly but you were also sending me daily e-mails about all the products you were NOT able to provide from my order and I thought that you were billing me as you mailed the order-like every other company did-not two weeks after my last item arrived!!!So when I discovered that you had caused $75.00 in fees, I called customer service and was assured by “Frank” that you will gladly reimburse my fees and he gave me a phone number to call. It turned out to be a fax machine. You are such crooks.I will be suing you and never shopping there again. Besides, your store brand foods are awful!!!! And your customer service reps are rude.

  74. I wrote you about 2 weeks ago complaining about the Paoli, Indiana store about the fact they are so often out of every day items. At this store today {12/28/12} they were out of almost everything. There was no milk , no hamburger meat, no frozen chicken breasts, and many other items too many to mention. This is intolerable. Maybe this is not important to you at Corporate. but it is very discouraging to your customers. As I told you before, we spend well over $1000 per month in this store each and every month. If some changes don’t start to show up in this store soon we are going to be forced to look for other shopping facilities. We would like to hear from you telling us you care or don’t care about our complaints.
    Thanks for hearing me.
    Robert Wood

  75. I purchased the mainstay 12 opening collage and found it is the absolutely WORST picture frame I have ever bought. Being that it holds 12 photos, you can imagine the frame is not small. The backing is held on by numerous plastic phillips head screws that strip out as soon as you try to loosen them and if you guessed they won’t tighten back up….you’re right. Let’s not forget to mention there is no way to view your photos as you are trying to organize them in the frame because without the backing on, everything falls out everywhere. The frame itself looks solid with the cardboard box securely around it but what a flimsy piece of junk out of the box. C’mon Walmart, you can do better!!!!

  76. I recently had a tire issue @ Walmart in Westminster CA. I had a flat tire and drove 500 ft to a safe place which was a gas station. I filled the tire with air and then heard it leaking. So I changed it out with the spare. Upon taking the tire to Walmart they accused me of abusing the tire and refused to give me any type of credit and charged me full price for a new tire without prorating the damaged tire to help me. They also charged me for tire disposal and I kept my tire. I was also charged for roadside hazard again and i asked why if they dont honor their policies. The asst. Manager was another story in her uncaring attitude and when I said I would contact corporate headquarters she said ” so what they won’t help you” what the hell kind of policy says customer satisfaction is first when they treat you like garbage and belittle you in front of other people? Walmart is a very greedy company and to think I bought four tires and they couldn’t help me with one replacement.without trying to suck our wallet dry.

  77. this is not a comment, its a colmplaint about your rude-ass costumer service! i was hung up on while in the middle of asking a question. the employee was extremely rude and not helpful in any way.TRAIN YOUR DAMN EMPLOYEES!

  78. Please ; maintain your stock of Steam Distilled Nursery water ; “DS Waters of America Inc. Alanta, Ga.” wife and i use a minimum of 45 gallons per month ; more if we have visitors ; why cant / won`t you keep this item on ths shelves ? I have digestive disorders and this particular product keeps me healthy ; Please ? 580-224-1919 rather be contacted bye E Mail “lilmisscarriage@cableone.net” thanks ; i have problems holding a phone . and my hearing is quiet varible ! Please stock this item . Thank you .

  79. I cannot believe the crappy customer service that Walmart has. I placed an online order that seems to have been cancelled and cannot talk to an actual person about it. Calling the local store did not help, as they have no control over online orders. They gave me the same number I’ve already tried, but there are no actual people at that number. Every option available just refers you back to the website. Unbelievable! I will shop Target from now on.

  80. I am sick and tired of hearing about how Walmart matches prices!!!!!!! Try shopping at the walmart in Tulsa Oklahoma located at 81st and Sheridan. They refuse to match most advertised prices, even when I have the ad with me. A cashier recently told me “We do not have to match a price if we don’t want to.” I try not to shop at Walmart but the store is near my home and it is farther to REASORS where I usually shop…..GOOD BYE WALMART. I will not be back.

  81. I went to the walmart near my house to buy a TV for my bedroom. I goto the electronics department and find a TV i like with no price. Theres NO ONE TO BE FOUND that works in electronics. When I finally find someone, this young dude. I asked him about the price. This guy just looks at me, doesnt say a word and grabs his price check machine. He brings this other employee with him. The other guy checks the back of the sample tv for the UPC. He couldnt find it. When he was trying to put the TV back, he couldnt so he gets mad and slams it against the metal counter and says “screw it” and walks away. No “we will be right back” or “sorry we have to check the back” nope, nothing. They finally come back tell me the price. The price is cheaper than Best Buy. DONT CARE, I went back to best buy to buy the pricier Tv bc they actually have a good customer service. And I didnt want to spent another minute with those people that obviously did not care about helping anyone. This isnt the first time this happened either. Never going back. Dont buy electronics from walmart, bc if that guy can slam a tv on a counter, who knows whats going on in the back.

  82. i ordered my tablet its a View iVIEW-754TPC with WiFI 7″ Touchscreen Tablet PC Featuring Android 4.0 (Ice Cream Sandwich) Operating System i want to know if it came in yet

  83. I experienced the worst customer service at the Walmart located at 150 Harrison Ave in Kearny New Jersey . The associate was name Stephanie ( African American)and she worked in the layaway department on 12/14/12. She was ignoring customers, as well as myself. One man was standing in line , and she told the gentleman behind him . Get off his back , why are you close? The gentleman was in shocked. It was my turn to be waited on . Stephanie replies yea whatever wait to the side . Then another young lady from layaway came on the sales floor and said y’all ,meaning the customer should not have xe on the last day to ick up your layaway. Walmart is a great company , in which I been shopping over a decade. I will never revisit this location. It sad how a couple of apples can spoil a bunch .

  84. I just got back home from Walmart and I am pissed off. I drove halfway across town to the only twenty-four hour Walmart for nothing. I went there for a specific item but the section that the item was in the floor was being cleaned. I asked them if they could get that item but they said they couldn’t. I don’t care if they have to go in the back or drive to the warehouse to get me that item, I want them to get me that item. I REALLY don’t like wasting gas. I applied for Sears one time and they told me that customer service is there main policy…

  85. I placed an order online and it did not arrive. When I tracked the item it said that the item was lost “in the store” I tried calling customer service but never got to talk to a person. Very poor

  86. I have been purchasing White Stagg Pull On Womens Pants,
    in your store for a few years. The material use to
    be good quality, over the last couple of years, the
    quality of the denim, has gone done to very flimsey.
    At first the quality was great a stretch denim. Recently, I was shopping at your Stockton CA store,
    notice the material, was thinner yet. Please remendy,
    this problem. Pls. advise your findings.

  87. i went to walmart in springville ny just as i allways do when traveling to my cabin. I could not purchace 38 cal bullets for my 38 caliber revolver, i presented mt nys department of corrections id and badge and was told i could not purchase the ammo, unless i had a permit for a handgun. I am happy with walmart and there staff and am happy they ask for id.I have peace officer status (hr 213) and penal code 35 nys trained in use of deadly force

  88. As a customer of Walmart I am disapointed in the inability of our local store (Osewgo, IL) to keep the productd on the shelf. their response to the blame the distributors for this failure, the Store ManagerKent Sheldon is cosipous by his abesense. I have seen him once since he came to our store, and tends to send young ladies to deal with customer questions. Since every item is recorded at the Cash Regsiter, why is this information not available to your Warehouse? It’s time Walmart dragged itself into the 21st Century! And I would appreciate a response to this e-mail

  89. I want to know when you will be getting more ammo, if you go against my 2nd amendment. You will never get another penny from or friends .

  90. I volunteered in a Mission Of Mercy convention in Dec 2012 I had dropped off a letter of donation for the Store. I had asked for water, nuts, juice, milk, fruit for the doctors donating their time for this event. The State of Arizona was really giving as they could. I rec a phone call for this store manager and she kindly told me the only thing she could offer was a $25.00 gift card. I was attending the final meeting and gave the money out of my pocket and express in this meeting that Wal-mart on Glendale & 75th had donated $25.00 It wasn’t the amount it was the thought. I’ve been in this store maybe once a week since. I’ve spoken to asst manager, associate, and today I spoke to the Manager and reminded her of this event, as the assistant manager said she did. She was very rude and said DEC IS CLOSED OUT AND SO IS JAN THIS YEAR. I looked at her and told her if this was on inventory in Dec 2012 it would still show up as not used! So where is it? I also started telling her I gave this money because you called me! Why would I do this for Wal-mart? She said well this is your fault you shouldn’t of done this with the gift card.. Honestly Customer Service is the key that keeps her in her position! After managing a 7/11 for 14 years in New Mexico I would of never spoken to any customer in this matter. Another customer even told me Wow she’s having a bad day. I will get a hold of my cell phone bill and prove she did call me why would I lie over $25.00 Not a happy customer at all..

  91. i purchase a cannon gun safe from Haleyville walmart they give me one on the display no box and when we got home no peper works , how can you program the number when,you dont have any book .

  92. I am not sure who to contact about this but the Walmart in Aberdeen, WA is by far the most disgusting store I have ever seen. All of their over stock is piled up in the center lanes of the stores. Junk is literally every where. garbage on the floors. This place looks like a dump yard, I will never go to this walmart if I am in the area again! Something needs to be done about the filth in this store I am sure they are breaking a lot of health code, safety, and fire laws.

  93. I tried to fill out your survey to possibly will a shopping card. I was asked for the same information a half a dozen times, a lot of which is none of your business, and never did get to the to the part where I give the ID# from my receipt. I did not like the way I was treated on the survey just to get my personal info. The intentions for your survey suck and I will remember it the next time I am deciding where to shop. Thank you for your service.

  94. I have a complaint about your store on Creighton RD in Pensacola, FL. You need to train your cashiers and managers for when their is a problem at the register. I was left standing in line for over thirty min. while the cashier stood waiting for the manager to help her with a problem it took them over twenty mins to fix the problem. I worked at the Commissary at NAS Pensacola my job was the cash office and training cashiers. We never ever left people standing in line for more than five min. We either opened a register to handle those people or cleared the register to take care of the people in line. Someone from the cash office took the customer to another reg to re check the grocery items. I don’t think Walmart is very efficent by working smart neither the cashier or manager were very cutious there names are Cashier #12 Thelma and the manager was Malldon. Your people need some serious training in Customer Service.

  95. I asked her if she would be willing to try to get a doctor to start documenting these things and she looked dubious. And she has a right. She went to the local clinic and was diagnosed with pleurisy. She was in terrible pain and could barely breathe (she won’t go to a doctor unless she is nearly dying) and when she asked the doctor for a note to be able to take a couple of days off work the jerk actually responded “No! If I have to work, so do you.”

    No wonder she doesn’t trust a doctor to help her.

    This is only one example of what she has experienced. At the hospital she was having a horrible asthma attack and the receptionists left her sitting there until a nurse came out, took one look at her and panicked. I took three treatments to get her breathing eased. The nurse said she had never seen anyone need three before. Dd had gotten very close to death.

    So I am very worried about dd. No one deserves to be treated the way she has been treated most of her life. And it isn’t getting any better.

  96. I am at you store on Santa Rita road in pleasonton California. I walked into the store asked politely if I could get some boots at 659 am. Manager who name is Eddie called me stupid and said I should stay in school. Because your store opens at 7 am. Mind you it’s 659 this is awful customer service and I will not becoming back an I will share with everyone I know.

  97. I went to Walmart today in Fayetteville WV to buy some 22 shells and the man at the counter told me they were out. But I could see one box on the shelf. I asked again and said are you shore i can see a box . The guy looked at the box and said we are out sorry. This is two days in a row that I,ve seen this happen they put stuff back so they can buy it or their buddy can. Monday I watch this guy go clock out and come over and tell the other guy I,ll buy those knives now . They marked then down then put the knives up so he could buy them when he got off work. I will be finding other places to spend my money!!!!!!!!!!

  98. I had a bad experience at Walmart at 1807 West Craig Road, North Las Vegas, Nevada 89032 pharmacy. Not feeling well I took my prescription there for refill. I was given a three month supply of medication and charged for it. I thought I was picking up a month supply. When I wanted to know why the medication was so high. I was told my insurance had gone up and prices change. Once I was headed to the door I was told had a three month supply. I feel they should have made me aware of them giving me a three month supply and not lied too about the cost. Beware of the pharmacy charges. At the register it was as if it was a game and the cashier and her other co- worker was laughing as she nodded I had paid. ????

  99. I signed up for a credit card on Jan 22 and order a steel slling 12-piece patio dining set & leisure set. when I checked on the order I was told that there was no record of this item being ordeered. Can you tell me what happeded?

  100. I was at a Walmart store in Camby In 46133, TE# 25 Manager: Kevin Mearkl, on Sat. Feb.9th, 2013

    I am so tired of going to Walmart and not leaving with all my packages,( bags ) I know 4 out of 7 times I go there I am missing a package or almost walk away without one unless I check for myself, and if you ask them if I have everything, they act like I accused them of stealing. They give you a dirty look or a smart answer. The when you call customer service they tell you to come back and get it, like we have nothing better to do with our time and with gas prices at a high. Is this how Walmart wants to do business, if so there are other stores in the area. I feel you should give a coupon or something when a customer has to drive back to the store when it is the stores fault. I am very upset with your service and will let all my family and friends know on Facebook, how your compamy SUCKS. Employees suck also.

  101. Dear walmart
    I bought a store brand coat..love it
    But the sticky things under the neck area
    Cut my lil terrirs neck..and becuze she wore it thry refused
    .to exchange or cash bak & i had recite …thats never been like your store
    Plz contact me
    Ms fran sandoval
    14624friar st #119
    Van nuys ca 91411
    8182218857
    A refund or new better sweater please
    she wears medium in some styles or small .
    sadl i will be happy tp donate this one i bought to a rescue .
    .
    My lil girl love pink yellow purple coloer thank you amilion iam sute you
    Will handle this case
    …the van nuys store in calif

  102. Original Almond Dream out of code 9/28/12. I pulled it off the shelf 4 weeks ago. They restocked it. I took pictures this time. Store # 1521
    8451 Colerain Ave, Cincinnati, Ohio 45239

  103. Per my wife’s desire, we purchased an HP home computer from WalMart this time, as well as the extended service plan. It should of said LACK of SERVICE PLAN!! Its been 3 weeks now, the repair tech finally showed up. I completly went over ALL trouble shooting procedures with an online tech in the beginning but I guess thats not enough. Now he has to stay on hold FOREVER still delaying the repair and tieing up my time. I even offered to bring the unit to a facility but NO….
    I canonly promise you that currently I will NEVER buy a computer from WalMart again. GO BESTBUY!!

  104. The Niles Michigan store is by far the worsed I have seen. They were out of tomato juice for 8 weeks Last night we went to buy a Televison. There was one person working with 3 people in line and the employee was on the phone talking. She was no doubt helping that person.I finally stop someone and ask about the tv’s She said she does not work in that dept. She said that she would find someone. After almost 15 mins she found someone to help. He was nice and asked which one I wanted so I told him. He asked if I had a plan B in case they were out of the first one. I gave him that and he left for the back room. About 5 min laterhe came back and said they didn’t either one. I asked if he would sell me the display and he said NO. Now I have invested 20 to 25 mins in this stupid store and came out empty handed. Now my question is, Instead of wasting my time Walmart could put signs on the tv’s that are out of stock.Gee how simple an idea is that would speed up things when you don’t have the help!!!

  105. I have shopped at Walmart too long. I have taken the negative comments from cashiers for too long.
    I use cloth bags. I wash them and keep them clean and yet I continue to get negative comments from cashiers at the Belen Walmart. I am told that my bags slow down their time. I reassure the cashiers that my bags are washed and I help load the bags on the racks to fill. I still get negative comments. If I go to Albertsons in Los Lunas or Sun Flower or Costco in Albuquerque I am treated with respect and the cashiers take time to be nice and communicate.
    I will buy as much groceries as I can at other stores. I live in a small town for which Walmart’s coming to town has closed other businesses and lessened out choices.
    I am so disappointed at the atmosphere that is being cultivated in our community by Walmart.

  106. To Whom it may concern in charge of inventory.
    Today is February 24th
    I tried to buy a pair of snowboots for my Grandson tonite at the Evergreen Colorado store. It took two associates to finaly find some winter boots in a clearence section. Now I realize it is almost March, but here in Colorado that is STILL WINTER!!!! People here still purchase things like warm coats and snow gear this time of year. This is NOT the first time I have experienced not being able to find climate appropriate outerwear at your stores. GET WITH IT AND LET LOCAL STORE MANAGERS WHO KNOW THEIR ENVIRONMENTS DECIDE WHEN TO TAKE THE WINTER PRODUCTS OFF THE SHELVES, NOT SOME MEMO FROM A DESKJOCKEY IN ARKANSAS. WE DON’T NEED T-TOPS & SHORTS HERE THIS TIME OF YEAR, WE WEAR LONG PANTS AND LONG SLEEVE WARM CLOTHING!

  107. Hey…I just got a Samsung galaxy 2 a straight talk phone and it just got stolen..is there anyway we can take the box it came in up wallmart n they can replace it wit that same exact phone?

  108. On February 27th I went to the Walmart in Dawsonville,GA with a problem concerning my Straight Talk Phone. I experianced awesome help by a young man named Colton. He was not only friendly and helpful but also very professional and helped me to fix the problem in a short time. Thanks to Colton I can use my phone again.

    GREAT JOB, WELL DONE! THANK YOU COLTON! please submit this comment to his supervisor.

  109. I’ve just had an extremely helpful man named Dennis help me with a very complicated problem. I had attempted to solve the same problem several times before with no luck. He suffered through my rant as well as the long explanation of the problem, then proceeded to solve the problem quickly and easily. After all the negative comments about Walmart.com, I felt it was time for a positive one. THANK YOU DENNIS!!

  110. Walmart has the most horrid, disgusting attitude of any on-line ordering system I have EVER witnessed. It is now 5:51 pm. I started at 3:30 pm.
    Jump through all their hoops and endless switching around I have ever witnessed. For the biggest Retailer in the country, If you order online and haven help you if it’s not right, then you will spend endless time trying to talk to a REAL person of going in and out of your “ACCOUNT” still with no answer. I think I’ve Had IT with ordering on line. What a crock.

  111. im a long time customer dont know whays happening VERY VERY BAD…go to store last week out of soooo many products deli was out of 4 different idems tky breast…cheese cooked idems i also place order on walmart.com for shopping cart im disabled take paratransit bus need cart to get idems home never received cart called they sent me another one box in shreds and broken cancelled that

  112. Walmart location in Pratt, KS has the most complacent, lazy, rude and ignorant employees I have ever encountered in a business. Ask for help and if it is not their department…they tell you. Fine, but they also do not offer to locate the department manager or a person that would know. The Manager that I spoke with today was terse and acted as if I had asked her to come wash my windows and clean my house. Does anybody actually interview these people or just pull a random application from on-line that seems to fit the requirements. Transfer and pay a manager that has organizational and motivational skills.

  113. I bought a blank-DVD set from Walmart.com on January 31st. By late February I still hadn’t gotten them so I called Walmart.com’s customer service line. The lady apologized, told me they’d reship them (expedited this time since I had to wait so long), and that I’d have to sign an affidavit via email to authorize it. So I did. Now it’s March 9th and there are still no DVDs at my doorstep. So, once again, I called Walmart.com’s customer service line. The lady insisted that I didn’t not sign the original affidavit even though I told her I had (I mean, how often do you sign an affidavit for Walmart… come on people). Her tone the entire time was that of a child sitting in church against his/her will. Sure, it might be Saturday but I have a job too where I have to deal with customers and other human beings and there’s just a certain line you shouldn’t cross because they haven’t done anything to you. I was nice and courteous from start to finish but I guess she just couldn’t muster the energy to do so as well/at all.

    So, in conclusion, this message is about 2 things: customer service is terrible. I’m insulted that I’ve even done business with Walmart. It’s a shame that I still buy my food from there. This lady’s customer service on the phone has left a terrible taste in my mouth… and secondly, where is my affidavit??? It’s been 12 minutes since I hung up and still haven’t gotten one. I’m completed disappointed with Walmart.

  114. Walmart.com customer service has no purpose! Why do I need to call someone to say that they can’t help me. They cancelled my order cause the store that said it was available didnt have it and now I have to wait for my bank to release funds they took and send back 3 minutes after it was places:O:O:’(

  115. To whom it may concern,
    I am very aggrivated with the eyecare center at Brainerd Rd Walmart in Chattanooga,Tenn.I have been upset with customer service in this particular store before but this is the first time I have been mad enough to write a comment.
    I have bought contact lens there before with relatively few problems but today I got hold of an associate who really didn’t act like she wanted to help me in the first place.As i approached the eyecare area I noticed she was in a room talking to someone who appeared to be another employee.she finally greeted me and when I showed her my prescription for the lenses she informed me I couldn’t use it because it was for glasses.(My physician had already assured me that it had both on it)when I pointed that out to her her she said she still couldn’t use it because the doctor hadn’t even signed it.I pointed out to her that it was an electronic prescription and had been signed electronically by the doctor.It said so on the prescription.She told me I would have to contact my doctor and get another prescription.When I asked if she could call while I was there,she sighed and said she guessed she could but the doctor would have to fax it and it could take several days.I told her at that point to forget it I would go elsewhere.I reported this to the manager(Dave) who said that although he couldn’t say he knew exactly what they needed, that my perscription looked like the one he had used before so he wasn’t sure what the problem was but he would talk to her about her attitude which is what I was mad about in the first place.I told him and I am telling you that I will never be using your eyecare center again and you can be sure that all of my friends will know not to use them either.
    When I returned home I called 1-800-CONTACT and got hold of a very nice customer representative who took my order and said I could either fax my perscription or she would call my doctor and my contacts would be in the mail and delivered to my house in 1 week or less.
    Had your Walmart associate been as nice I would have ordered my contacts from her and been willing to wait for the order to come in but I feel she didn’t want to help me.
    I don’t need you to have the manager call me because as I stated I already talked to Dave but I would like someone to make sure to tell that particular associate that she lost not only 1 sale but probably many more and to be sure somebody follows up on the complaint.
    Thank you for your time.

  116. I live in west palm bch, Fl I was in one of your stores on yesterday 3/20/2013 around 5:30pm and there was only 4-5 registers open the lines were so long it was awful, there was no one in jewerly to wait on you so i looked into customer service and they had a line as well I then went to electronics and there was no one in sight well I finally went in the back where your sign read employees and I found someone to help me i’m not sure if I’ll be back and I wasn’t the only person that felt that wayand by the way was your store on 45th street in West Palm Bch Fl this needs to change or you will lose a lost of good customers I would rather spend a little bit more money than stand in a line taht seems never ending very dissapointed. My phone number is 561.370.4092

  117. Today, 26 Mar 13, I visited store # 1184.
    I prefer to use cash and appreciate the convenience of self-checkout. This store has 8 stations, but only one will accept cash. It is set up so that 4 are for credit/debit cards and 4 are for any type of payment, three of the any type stations have a handwritten paper sign scotch-taped to the machine that says, “NO CASH”.
    I attempted to complain to the manager about the situation, but he refused to come to the customer service area to speak with me.
    Please correct this situation.
    Thank you.

  118. On 3/22 I walked out to my car to find the battery the battery I brought at the Aurora, In store on 2/14/11 inop. My son took me to the Aurora store with the battery to get a new one. I asked about the guarantee and was told I would need the receipt. I came home, replaced the battery,found the receipt and went back to the auto guy who sold me the battery and was told I had to go to the customer service people. After standing in line for perhaps 15 minutes, the lady behind the counter told me I needed the old battery. On the way back to get it I spotted a valid debit card laying on the floor.. When I got back to the desk after another wait inline, I handed the debit card to the lady who recognized the name as someone who had worked there. She then started to process

  119. On 3/22 I walked out to me car to find the battery I brought at the Aurora, In store on 2/14/11 inop . My son took me to the store with the inop battery where I brought a new one. I asked about the guarantee and was told I would need a receipt. I came home, replaced the battery, found the receipt and returned to the store. I showed it to the guy that sold me the new battery and he said I would have to talk to customer service. 20 minutes later, I got to the counter and was told I needed the old battery. On the way back for the battery, I found a valid debit card on the floor. After another line, I handed the card to the lady who said this person worked at the store. She then started to process what I thought was my refund. I think on the second page she said she couldn’t go any further. Another women came and tried to process my claim and said she couldn’t help. I asked to see the store manager. The lady called the auto service mgr and we waited again for perhaps 10 minutes. He came and told me the guarantee was only good for 2 years. One the sales slip for the old battery, I had asked when I brought the old battery about the guarantee and was told by the guy who sold it to me that the guarantee was good for 3 years and pro rata for 6. I owned a garage and service in Anchorage some years ago and thought the 6 year might be of use so wrote what I was told on the receipt. When I found the old receipt with the note, I expected the matter to be settled in short order. My wife is an invalid who’s med costs are eating us alive falls frequently and I am told that what I was told when I brought the old battery,”we don’t do that anymore”. The asst store mgr showed up, took the auto mgr aside for several more minutes. I walked to about 5 feet from where they were talking and heard the asst mgr say to the auto mgr something about 25 dollars. I heard that even Soloman heard from both sides of a dispute before he made a decision. This guy told me to leave the store because I was obviously unset. I asked if he was going to honor what the auto employee had told me was the guarantee and he said no and leave or he would call police and have me escorted out. I am 79 years old and while I was waiting to get this resolved what I think was an older man was also having a dispute over a battery he had in his cart.I expect all this is on tape; it took place about 5 pm.

  120. I had a VERY NEGATIVE experience today at your Paducah KY store on Hinkleville Rd.
    From the “Greeter”? who stood there while I got my own cart to the unfriendly customer service clerk who processed my return…..I found your clerks looking stressed out and unfriendly….It was frustrating trying to manipulate my cart through isles blocked by shopping carts filled with merchandise, obliviously left there by clerks who had been stocking. I feel it would be most beneficial if your personnel had training in being more courteous, friendly and helpful….Perhaps rewards for such improvement might encourage them…

  121. When I first walked in there was people making fun of my out fit and I could not find my way , I was lost in the Gardening section for about one hour and when i made it out i was not the same again. I found men’s underwear in the women’s section and unfourtantly they didn’t fit either. There also is no 3x’s section. Overall very dissapointed.

  122. I see it posted on some of the facebook ,that walmart is sliding down hill,i guess i would agree with that, i have e-mailed two times about some tires i purchased from walmart that had a 60000 thou mile guarentee and i only got twenty-three thousand on them and they were worn down to the wear line,i went in to the local wal-mart and showed them the tires, well ,the first thing they ask me was,did you by the road hazard guarentee, i said why would i buy that,i thought it would only cover hitting an object in the raodway,BUT ,they said it covered wear also ,ANd i said why didn;t someone tell me that,now ,i was starting to get upset,the asst manager told me that he would check it out and call me back,by the way he never called me back ,,does that surprise you?years ago this would not have been a problem,thats the reason wal-mart is sliding down the tube,when you walk into our store,maybe one or two registers open always have to waite,they want you to used the self serve registers, i went to a meirs store in another town last week, and every register was open,the registers are there walmart ,used them,i almost give up on the tires ,but, i;ve almost gave up on walmart,ibought a set of tires to replace the worn ones so, with the first set and the second set i spent almost $800.00 dollsrs and all i get for it is a snow job,

  123. Lam not glad with you because l have not received then yet after 15 facturation days, so until now l can not a feedback for you my items are a wireless mouse and a table pen both sinsingtone…. thanks

  124. Felt very scammed by Walmart. Called to check tire prices and make appointment for tires yesterday. Was told they had my tires and at a better price than Costco and Sears. I asked is it better to make an appointment to have them installed. I was told no, so I proceeded to drive down to Fresno. When I got there, they told me I would need to wait 3 to 4 hours before they could get to my truck and then come to find out they didnt have the tires they quoted me for on the phone. Proceeded to try and sell me different brands that were more expensive than Costco. I was very upset to say the least, made the drive on a busy day, just to get a run around. Will never recommend Walmart for tires or any type of automotive service. Very obvious employees have little knowledge of their departments. They wasted my time and especially with gas prices the way they are, I did not appreciate driving there for nothing.

  125. Had a horrible experience returning a new lawnmower (dead on arrival). People at the store were most unhelpful and uncapable of resolving issue. Spoke to Corporate about the problem and they said they could not do anything, everything was handled out of the local store. Be aware if you have a problem with Wal Mart they apparently have no corporate policy — you get what the local store gives you – no one higher up to help out.

  126. In your store #1073 you took all the tables and chairs,soda
    machine and coffee machine,hot choc.out now a costomer can
    not sit and have a coffee or soda from the deli,or even
    rest a min.Please think about it and put them back.
    sincerely
    Sorrells

  127. My e-mail was not a comment but a complant.You have the worst manager in the Lampasas store.I worked for walmart
    ten years and was booted out because I had to take a sick
    leave.I worked in two other stores and they were great had
    great people.
    Thanks

  128. Went to the store in Sealy,Texas and there were only 2 registers open. I stood in line for 20 minutes and finally walked out with out My approximately $200 worth of stuff. This is the 3rd time I’ve had to do this. Most of the people that work there are good people but the management sucks really bad.With out customers those B-holes wouldn’t have a job. They need an attitude adjustment something fierce.

  129. On Wednesday April 17, 2013, four of my friends and I were shopping at Walmart in Bethany, Missouri. We walked in around 12:30am looking to purchase prizes for our school’s function. We were in the store for about twenty minutes filling our cart with goods that we thought our classmates would like. Much to our surprise, we noticed a cop and the town sheriff showed up and watched us while we harmlessly strolled through the aisles. We had come up with the conclusion that the staff at Walmart found it necessary to call law enforcement on us.
    The policeman and sheriff tried to nonchalantly converse while we were shopping, making sure to keep an eye on what we were doing. We continued to shop, walking down numerous aisles trying to grab a variety of items. Wherever we went in the store, the police and sheriff were right behind us making sure not to lose sight of us. The police and sheriff tried to make it appear like they were looking at items, when in actuality we knew they were keeping a watchful eye on us.
    Why were the cops called on us? We were not causing a ruckus nor were we pocketing items. Did I forget to mention that three of us are members of the minority. I am a Native Hawaiian and two of my friends are Mexican. We are all contributing members of society, currently pursuing our degrees at a nearby University. Racial profiling was the first thing that came to mind. If we were all white males would the cops have been called on us then? Probably not.
    I was completely offended that the management of Walmart found it necessary to call law enforcement. We were just five customers looking to purchase supplies for a house activity. I did not appreciate being followed around the store like I was some kind of criminal. It got to the point where I wanted to leave our almost full cart and walk out of the store. Fortunately for this Walmart, we needed everything that we took off the shelf. We got to the register and still noticed the police and sheriff watching us. After all the items were scanned the total was almost 400 dollars. If I had it my way, that Walmart would have 400 dollars less in their store, but I didn’t.
    Because of this experience I will NEVER EVER shop at the Walmart in Bethany, Missouri. In my three years of living in the Midwest, I have never been racially profiled before. My experience was so bad that I may never shop at ANY Walmart again. I’m sure racial profiling is illegal and the staff at this Walmart should be ashamed. One customer is not a lot in the Walmart chain, but I cannot continue to shop in a place that is not accepting of minorities. I regret purchasing the items that night because that just shows my support for this crime. I hope that the people of that Walmart get this message and reflect on what they have done.

  130. For at least the past 6 weeks (possibly longer), I have tried to get a drink of water from the drinking fountain in the Howell, MI store. The fountain is inoperable. I have spoken the store manager several times and have been informed that the manager has been advised that the “parts are on order”. I have a minor medical condition that requires that I stay hydrated. It is impossible that the parts needed to fix the problem take this length of time to be obtained and the problem repaired. I am to the point where I will cease shopping at Wal-Mart and will start to shop at another store in my area.

  131. hi,
    in December 2012 i bought a Google Nexus in a walmart store in Kissimee Orlando while on vacation in the USA.
    in March 2013 the glass of tablet broke by itself!, i mean it literally spontanious cracked. Since then i have been googel-ing information on where and IF i can get the glass fixed. to my surprise i’ve read numerous complaines of people that had the same spontanious glass break.

    Walmart, can you refer me to a company where i can get the Tablet fixed? or can i get a (partial) refund? or a replacement?
    please help

    thank you in advance

  132. I have been a long time Kroger shopper. But about 3 months ago I decided to try grocery shopping at your store in Livonia. Well, I was amazed at not only the great selection of stuff I found there but I saved so much on the things I bought even NOT using coupons. You have Kroger beat by a mile in selection and price that even though I have 2 Krogers within a mile from me I will drive the extra 5 miles. Keep up the good things as I am now a regular Walmart customer. Thanks

  133. Just wanted to let you know that I want to commend 2 of your employees for being so helpful. I was shopping @Walmart on 4-11-13 on W. Military Dr.and David assited me in hardware and cashier #00004097 assisted me in taking groceries out to my vehicle, both were so courteous. My only request of the store is PLEASE,PLEASE,PLEASE get more electric carts. I’m told they are stolen, can’t you use GPS to monitor their location?????????,I don’t think that would be an impossibility!!!!!!!!

  134. I waited 30 mins for a car radio. I had 6 employees walk by. A girl at the desk. Andstill had to wait for a manager to unlock them. Thia was at Batavia Walmart in Genesse county in NY state. I give this experience a zero rating… U suck to costmer service

  135. i want to talk to walmart people so that they can bring the services to ugandan malls and i nvest in uganda thanks may God bless you amen.

  136. Your change to plastic wheel weights may seem like a money saver, it is costing you money and customers. I have used you automotive services for 15 years in different states. I will not be using your lifetime balance & rotation again. Plastic wheel weights don’t stay on, many of your customerd are going back repeatedly to have their tires rebalanced numerous times. I took my vehicle to another company so I could drive my vehicle on the highway after my last rotate & balance. You are driving your regular customers to your competitors. I worked in your TLE and know your workers are doing what they can with inferior products.

  137. Marketing Department

    Older people are increasing exponentially and they are having a tough time with sausages with tough casings, because of their dentures, as well as younger people with the same situation.

    Obviously, I’m not a Food Buyer. But, I think your revenues would increase substantially, if your sausage had a skinless or thinner casing. They are good, but better without the tough casing.

  138. I just came back from buying items at Walmart at 3223 E. Hammer Lane Stockton Ca 95212. The overall experience was very poor. When I requested help with items, I got an answer like “Look over over, I don’t know.’ The cashier was extremely rude. There was no greeting, no thanks. Her attitude was like she was doing me a favor.
    Please look into overall employee attitude.

  139. Ive been looking for the snowballs you always carried. Have you discontinued them in and mesquite tx.Please reply
    thank you

  140. I was at your store on Sheridan drive at 9 am this morning had to use the restroom it was filthy. This is a fairly new store. I was so surprised that this store is so neglected . I won’t be back!

  141. I called the Portsmouth NH store twice yesterday–afternoon + evening–Lawn + Garden wouldn’t answer. (Lafayette Rd store)

  142. omg their online order are horrible. they charge your account and then tell you it’s not available. then take forever to credit the money back. OMG

  143. I want to complain about service at Walmart in Springfield, Tennessee. We shop there weekly. Today when we got ready to check out, there was only ONE checkout line open in the whole store other than two “20 item or less” lanes. There were two customers ahead of us, and at six in line behind, ( that is as far as I could see because some of them were beind the displays.)
    When we asked the lady, apparently the manager, why there were not anymore lanes open she said that it was summer hours and that most of the ceckers on duty had already left and the other crew didn’t come in until 3:00 p.m. It was 2:45 p.m. at that time. It was after 3 O’clock when we finally got checked out and only two additional lanes had been opened. This is not the first time this has happened. If this is the way Walmart wants to operate we will take our business elsewhere.

  144. Please make sure the checker makes sure you have taken all your purchases from that stupid bag carosel before leaving. when the bags are filled and in the back you can not see them!

  145. I went to your Store #3781 in Indianpolis In. today and as usual customer service was horrid. Your shelf price says one thing and then rings up a higher price at the register.. I decided to complain about it today as this is notthe first time this has happened. The majority of your employees are rude and unfriendly, no wonder they call that store the Ghetto Walmart.When you tell your employees that something didn’t ring up right they look at you like your crazy. The lady at the customer service desk , said she couldn’t do anything about it cause it was grocery items. What kind of crap is that> You have lost a good customer and I am making sure I tell everyone I know not to patronize that store on Lafayette Rd You need to retrain your employees in customer service

  146. Both stores in Woodbridge Virginia had trouble in the past of keeping items stocked but both stores are doing better now hopefully they will continue this trend. The problem I have is that the prices under each item is not up to date and when you select an item the price posted under the item seldom matches it’s usually more. A recent purchase in store #1852 Gold Medal Flour price was posted at $2.29 but the actually price charged was $2.62. During checkout it usually fast action so shoppers in line behind don’t have to wait but when you get home you discover the higher prices. Shoppers can’t price check every item!

  147. I am unhappy to hear that you are cutting back in the fabric department. Many of us quilters buy our fabric from Walmart. We were so happy to see you put the fabric back in, now to be taking it out. I don’t understand

  148. I BOUGHT MY LAPTOP LIKE 4 YEARS AGO FROM WALMART, RECENTLY SOMETHING POP UP AND TOLD ME THAT WINDOWS 7 BUILD 7601 THIS COPY IS NOT GENUINE!!!!! what do i do????????

  149. Wanted to purchase a TV, went to Avon, CT store – no one was in the department. People at front desk said no one from that dept. came to work that day. Still looking for a TV I went to the Bristol walmart. All the TVs were covered with a “thick” layer of dust. Of course the smaller TVs that I was looking for were not plugged in. I actually found a clerk who assured me the TV had a base (it’s for the kitchen). Well guess what? No Base it sits on the counter. So now I have to go back again. Just another quick mention. I stopped in the ladies dept and say a pretty rain jacket. I tried it on and wanted to see what it looked like. Guess what? There
    WAS NO MIRROR!!!!. The only mirror was in the changing room. So you have to wait to get into the changing room.
    I left the coat. I can’t believe you learned these methods at Wharton. Boooooooooooooooooooooo

  150. Have used your great value plastic wrap for years – why the change in the cuttiing edge design! This is much more difficult and does not produce an even and hassle-free cut that I am used to! Surely you have gotten complaints in this regard! Back to the old design PLEASE!!!!!!

  151. Caro Michigan went to the gun department this morning and bought a box of shells and was still in the store and discovered the Walmart employee gave me the wrong shells. Took them back and the receipt was exactly 7 minutes old and was told no exchange policy on shells. It was the WALMART CLERK WHO GAVE ME THE WRONG SHELLS. Was told I am out $23.00 What kind of store is this when it is not my fault I am a senior citizen and $23.00 is a lot of money to me to just waste. Thank you Walmart

  152. I just love to shop at the Pasadena,tx on Fairmont. you never can tell where any thing is or if its stocked in the right place or something else is going to be there,maybe someday you will hire stockers that care and speak English and leave ther cell phones at homeand tend to there jobs.

  153. It would be nice to be able to get help in the material department. Been there 3 times and can’t get anyone to cut material for me. 3 strikes and your out.

  154. You fired an employee who came to the aid of a female customer who was being attacked. As a retired police office I would like to say that this is really stupid! My wife is disabled so if she was attacked in your store no employees would be allowed to come to her aid. Sounds like grounds for a good court case. We spend appx. $8000.00 a year at your stores, but not anymore. I wonder if Meier has the same policy? You people need to get a life. Sam Walton would roll over in his grave. What if it was your wife or family? I wonder if I will hear back from you people.

  155. i bought a vanilla visa card from walmart.com it was shipped out on oct 16 and i tried using it on oct 21, declined everywhere, and i called walmart.com several times a day since then and explained i needed to use this card, i paid for it, i should be able to use it, and someone somewhere did not activate it, so im stuck needing to get food and meds and walmart is saying it will take them 7 days to resolve the matter, they do not care that i am out of insulin and my kids are out of food, i think i am done with walmart for ever

  156. Bought pet medication at Walmart in Tulare, ca. Latanoprost 0.005% paid $98.00. Can buy at Costco for $23.44. Can buy from my Vet for $35.00. Walmart has coupons online for $19.78. Call pharmacy where I live to try and get refunded partial difference. No luck! Called Walmart relations 1-800-331-0085 and spoke to a very nice person that told me it would be taken care of. We will see. I will post the results. Walmart says they are there to help people with medication! They helped me out of $58.44 this time.

  157. I am very mad concerning how my attempt to obtain a walmart credit card. On October 23,2013 I completed an application and was approved for a 3000.00 limit. I have the email confirming this giving acct # 2785. After attempting to order I’ve nothing but difficulties and after emailing 5 times finally receiving a response I was told my application was declined and to complete another application. I completed another application yesterday and was approved again for only 150.00.

    I am very disapointed in this process as I’ve had an order in cart for over a week and now will cancel and shp elsewhere as I do not appreciate how my account was treated from 3000.00 to150.00 and only wanted 500,00 credit limit. I know my credit is in good shape and don’t deserve this treatment,

    Scottie Nichols
    Xcustomer of walmart

  158. good day I will be visiting Orlando and Miami in December, in the physical stores Wal-Mart still sell the iphone 5 unlocked, know what value?

    thanks for the reply

  159. I just ordered a case of Sprayway Glass Cleaner from Amazon.com. Obviously, Walmart has stopped carrying the best glass cleaner I have ever used. You are getting to me. First,you stopped carrying Paula Deen products and I had to buy my pots and pans from Kohl’s. Please stop being so judgemental and take care of your customers.

  160. I went to the Walmart in Gardnerville Nevada .. Nov 10 I bought a freezer..and Christmas items.. I am a person that will pay some in cash and the rest debit .. The cashier put the cash in and said ok , I was very tired was on a trip and not much sleep, and my kids were with me. So I went to put the debit # in and looked at what I still owed I said what this is not right my bill was $ 272 and after I gave her the cash $ 40.00 it should have been $232 it was $ 268 I told her this is not right she kept saying yes it is and so my 15 year old looked at it and say no ,, so she looked at us and said very very low voice for no one else could hear her,,,oh I am sorry I put $4.00 in I will fix it , she so tried to rip us off and she knew it. She even followed us out to take her break. My hubby wanted me to go back in and report it . But I was so tired so told him I would contact them on email ,, we shop a lot lot at Walmart I still have so many gifts for Christmas to buy . But I don’t think I will do it at Walmart, this was so very wrong and upset me and what is sad my kid knew what she was doing what a piece she is

  161. I sent my 1st and only e-mail to you about 15 minutes ago. I got a message that I had previously sent this same e-mail. What the hell? Reading through your customer comments, I can only say that your company lacks integrity but abounds in incompetence and arrogance!

  162. I did not get the rain check on the $98.00 32 inch televison that was on sale for Black Friday. the store I was in ran out of tv’s and I was wondering how do I get a rain check

  163. When i called you customer services the wait time was 3 times longer then they said that should be fixed. Don’t say you have a 2 minutes wait that turns out to be 35 minutes. Then when you get a person they tell you they can’t help but they will transfer you to someone that can help. when that happens it another 20 to 30 minutes wait. Super Great Service!!!!!

  164. Hello, I bought a back cushion from walmart(manager william bartell 4650 W north ave, chicago IL, 60639) via credit card, then I return it to the walmart, But I have not received refund yet.

  165. I’ve just spent over 2 hrs. on line about an item I ordered on Dec. 3rd 2013. Wrong item was sent. As the item I ordered is a Xmas gift it has been extremely frustrating I am a 91 yr. old veteran and have traded at Walmart for years, also the pharmacy. Many years ago we were in Bentonville & visited the original store. We also met one of Sam Walton’s sons. Hopefully my order will arrive before Xmas.Thank you for your consideration.

  166. Horrible customer service.Very unprofessional service. After waiting 45 minutes on hold, the rep said they couldn’t provide anymore info on my order and hung up!! Don’t buy ecards. I bought mine over 2 days ago. They still haven’t processed it! Worst retailer.

  167. Cyber monday , was so excited to shop your store But instead I got totally screwed that day , I didn’t know till I started getting emails about shipping !!!! Everything shipped separate “”" so after 5 purchases

  168. My weekly shopping trips to Walmart at the St Lawrence Center in Massena, N.Y. are now discontinued because of a lack of electric handicap carts. On a recent visit, after waiting for a cart for over an hour, I noticed that my portable oxygen was nearly empty and consequently, had to leave without shopping. When I checked with a cashier about a cart, she said the store had only 2 or 3 carts. Is it possible that more handicap carts could be furnished at all Walmart stores? Surely, the Walmart corporate has enough funds for something so necessary. There are thousands of handicapped people who like to do their own shopping in-store and NOT on-line. Please help!!!

  169. I am upset about the site to store program. I ordered two DVDs on the same day. One has come , however the other has not come yet.

  170. Didn’t get item on or by date they stated. Even though I went a step up from free shipping to ensure item would be here without any more holiday stress. Can’t get anyone to answer online .. Last time I rely on Walmart for low stress shopping. Total waste of time. False advertisement has ruined my daughters christmas. And in turn mine as well. If my daughters not happy I’m not

  171. I’m very disappointed in Walmart at 1731 Blakeslee Boulevard Dr E Lehighton Pa. On November 28th 2013 my boyfriend and I went to Walmart to purchase 3 RCA 7″ Tablets for my daughters for Christmas. Which I discovered later we were giving the wrong ones but thats not the issue. One of the tablets was broken. So on December 28th, 2013 my boyfriend called Walmart. They told us to bring it down. My daughter brought it to Walmart and they told her that they couldn’t do anything because the couldn’t read the serial number on the tablet. So when she got home I contacted Rca customer service. They told me that they will fix the problem. All they need was some information. Proof of Purchase was one of the information that they needed. They told me to try and go back to Walmart to see if the can print me out a receipt. On December 29th, 2013 my boyfriend and I went to the store to see if they could print us a receipt. The customer service rep Hope said she will have to call someone. So she did. I guy named Eric came and I explained to him that I need a copy of my receipt. I gave him the date and time of puchased ( November 28th around 8:00-8:30pm) Also let him know that when we purchased the items that a manager had to come and correct the price of the tablet because the came up has $69.99 when the were on sale for $49.99. I get the Eric the box from the tablet as well. I’m assuming he call for help because two sercurity people a male and a female came over. The male sercurity came to me and said that they couldnt find the receipt. So i wasn’t able to return the item I told the man that I am not trying to return the item all I want it a copy of the receipt. He then tells me that they still can’t find the receipt and that they sold alot of the tablets. That the only way is to go throw everyone to see if the serial number matches. I said ok then can you do that. The man then tells me that there is nothing that he can do because they can’t find the reciept. If I paid with a credit card the would beable to find it quicker. I then replied with you just told me you could if you went throw everyone with the serial number. He then relies that he didn’t just say that and that there is nothing he can do. I can relied saying you said you can then the female security told me to shut up and that there was nothing that they can do. I asked what are they to lazy to do thier job. So i grabbed my box and processed to shop for other items that I needed. Has I was shopping security decided to follow me and I assume called the manager Girvin Janicki. Has I grabbed Hamster food the manager told me I have to leave. I told him that I will leave after I purchase my items. He told me that I wasn’t purchasing anything and I had to leave. I told him yes I was. So the manager said he will ring me up. Has he was ringing me up another employee(don’t know where he came from) to me I had to leave. I again stated as soon as I purchase me item I will leave. As this is going on the manager is ringing up my items. The other employee then treaten to call the cops. I told him to go ahead. The employee then tells the manager to not ring up the items. So now I am argueing with this employee that had nothing to do with anything. The manager finishes ringing up my items. Before my boyfriend can even finish paying the employee keeps on trying to argue with me. I just started to walk to out the store with everyone following me like I am a criminal. I have never been so disrespected before. I am so appalled with the way Walmart employees can treat customers. I will think twice before I ever step foot in that or another store again.

  172. Hello I ordered a fun tab 7 kids tablet,item # 81770701212 n gave to sum one as a gift and the same day he opened it the button where you turn it on n off at already have fallen off n now the tablet is cracked. I’m trying to see if its replaceable. If so what I need to do?

  173. As you may or may not know the St. Louis mo area is going to experience some heavy snow tomorrow 10+ inches will below 0 temps.. So your local walmarts are very very busy today I just visited the collinsville Illinois Walmart to find Many items not stocked, and this is not the first time snow storm or not. It would appear that management of that store can not only keep it stocked adequately during normal business but don’t know how to keep the store stocked in times of special circumstances. We have known about the appending weather for several days. Take the initiative like the highway dept did and make sure u bring in extra employees to keep shelves stocked for ur customers. I can guarantee if it is a matter of OT some if not all employees could have tomorrow off since little to no ppl will be shopping during a snow storm. Also it is a very normal occurrence, again special circumstances or not, to have to wait 15 to 20 minutes to check out today was no exception.

  174. I’ve been reading the comments from customers on here. I am shocked that you are not doing something about the length of time people are waiting to be checked out. I’ve read it over and over again. Do you not care what customers think or how they feel? It seems that way to me. Does anyone one in the corporation even read what customers are writing or don’t they care? It’s just to bad Sam Walton died isn’t it. He is the only one that seemed to care about customer service, etc. To bad he left the store to the worthless human being that he called a relative and probably had faith in. That person could care less about anything but the profit. It’s not that you can’t afford to hire more employees. You just don’t want to because it will take a little of the profits to pay them. You are losing money because people are finding other places to shop where there is lots of help and the lines at checkout aren’t a mile long. Get a grip and do something about the mess you have in most of your stores.

  175. I spent $10 on 2 giant cans of your Great Value mini beef raviolis. Tastes like rotton crap! I did NOT burn the raviolis. This is unacceptible!! I am demanding my money back.

  176. For the most part, my experience with Wal Mart has been good. Nothing bad at all. It’s just that some of your cashiers have very bad attitudes and need to work on their people skills. But I must say, there are some cashiers who are friendly and helpful. I think Wal Mart needs to work on the moral of the staff and perhaps, a positive attitude will bring sales. the one thing I learned in customer service as a retired flight attendant, people who complain all the time are professional complainers! they have nothing better to do than to sit and complain about everything. people are not satisfied. your cashiers work their ass off and I can certainly understand their frustration.

    otherwise, I’ve really had no issues at all w/ wal mart….

  177. Hi i M tryin to locate an invoice that i did not received with my order of vitamins, and would like it for the customs purpose

  178. I think shopping at the Tipton,Iowa Store is one of the best Walmart’s to shop at! I think the employees are friendly, good selection, lower prices, clean store, and quicker checkout lanes! So please give the employees a round of applause for their hard work and excellence!

  179. im not satisfied with my time at walmart and then on the phone for over 30 mins which was pretty much all on hold and then and a rude lady talk to me all i wanted was the scrub bundle in L in red and dark brown and all i have got is rude people every time i talked to a walmart employee wont be back for a long time

  180. The Walmart Pharmacy in Laurinburg, NC is awful. I called several times. I then went to the site 3 different times. Was given different reasons it was not ready. The order was sent directly from the Doctor and I had no contact with the prescription.If there was a problem with the order they should have contacted the Doctor when they first received the order and not waited an extended number of hours after my first contact. I am not alone in my complaint some customers had been waiting 3 hours for their order. The attitude of the staff is I don’t care if you are waiting. It is not our problem. I still have not receive the order since they waited until the office was closed to try to supposedly contact the Doctor. There was plenty of time for contact to be made since I waited a reasonable amount of time before calling. This medication is vital to the well being of my husband who is battling Cancer at this time. I am very disappointed in the service. There is no telling how long he now will have to wait for his medicine.

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