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Contact Walmart Credit Card Customer Service

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Contacting Walmart Credit Card Customer Service Center

Walmart credit card is financed by GE Money. There are three personal/business cards offered – Discover/Store, Community and Business. Discover/Store is personal, Community for community services like nonprofits and Business is for businesses. Some applications for the Walmart credit card are available online and others require the applicant fill out the application and mail it in to Walmart customer service. Walmart attempted to start an internal company bank for quite some time with no luck. Instead, they’ve replaced the idea of a bank with a financial services division complete with an alternative to traditional banking, credit cards, bill pay and more.

Contact Info:

Phone Contact Numbers

The customer service department is open from 9 AM to 8 PM EST Monday to Friday, as stated on one part of the Walmart credit card customer service site. On another page of the site customers are told to contact the customer service number 24 hours a day, 7 days a week if they have questions about interest fees or late charges.

  • Walmart Credit Card Customer Service: 1-877-294-7880
  • Walmart Discover Customer Service: 1-866-611-1148
  • Walmart Community Card Application: 1-866-511-4015
  • Card Security Department: 1-800-815-4051
  • Walmart Corporate: 1-800-925-6278

Mailing Address

We were unable to find a dedicated mailing address for Walmart credit card customer service, but there is a main Walmart corporate address and the address for the Card Security department.

Walmart Home Office702 SW 8th StBentonville, AR 72716

Or

Walmart Card Security PO Box 39Roswell, GA 30077-0039

Official Website

You can access the Walmart credit card customer service page at https://www2.onlinecreditcenter6.com/consumergen2/login.do?accountType=generic&clientId=walmart&langId=en&subActionId=1000. This page is a subset of the Walmart consumer website. If you wish to visit the site from a mobile device, Walmart offers a mobile site with complete account access at walmart.mycreditcard.mobi. You must have an Apple, Android or Blackberry device to access the page, according to mobile account instructions.

Customer Service Email

We found it extremely difficult to find a Walmart credit card customer service email, but we finally found an email form on the Walmart.com side of the website. Choose Walmart Credit Card from the drop-down menu and fill out the required customer information. Do not include your Walmart credit card number in your email for security purposes.

Our Experience

Our call to Walmart credit card customer service was interesting. The automated system can be bypassed by pressing 0 at which time you’re phone number will be matched against the Walmart credit card system. If there is a match you will be asked to verify the last four of the social security number. If not, you will be asked for your account number or other information to find your account. After accessing your account, the automated system will read off current account information before offering customer service options.

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Rating: 1.8/5 (5 votes cast)
Contact Walmart Credit Card Customer Service, 1.8 out of 5 based on 5 ratings
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16 Comments on “Contact Walmart Credit Card Customer Service
  1. I had a Walmart Discover card, but when I went to use it I was told that was not good anymore since I had not used it for over 2 years. It had a month & year that showed that is was still useable though. I reapplied for a new card at the cashier when I put the most recent purchase on it, but was wondering when I would get my new replacement card.

  2. I applied for a credit card online, Just to finish up some xmas shopping! I was approved and told I could use my credit card today (what I wanted to do 1st place) they said my account number would be ready and applied during check out! click continue to shop> I clicked did my shopping, but at the end when I went to finish and pay using this card, there was NO account Number available in my account to pay! Now they wont even give me my account Number over the phone or anything! whats the use of using it to shop, when Now I have to wait till after xmas to get the card? wont need it then!

  3. Walmart credit card cancelled my card saying I didn’t make a payment on time I tried setting auto pay and didn’t go through several times I called and made them aware of situation and one payment was over due and they cancelled my card. I also paid them two days later making them aware of what was going on and also got charged extra fees.

    • I had the same problem. I pay on my card at least 4 Times in on month and the customer service lady to me I didn’t pay on the due date which made my payments late. What in the world!!!!! I thought paying before the due date was paying on time so I canceled it. They would not take the fees off. They said it was my fault. Walmart credit card is bull crap. They will hurt your credit.

  4. I am unable to get satisfaction with a Walmart Discover card. Your system is useless to handle situations. I demand to speak with someone about my card which is now in a dangerous sitaution in which I have not received it and cannot get a plastic since I don’t know the numbers on the back. I demand someone call me at 804 758-3054 or I will contact my State Business office.

  5. 02/07/2013 I purchased a 50 ” TV at the Walmart store in Forrest City Ar..I applied for the walmart discovery card because of the promotion I was told about- if it was paid off in 12 months there would be no interest. But I just recieved my statement and there was interest charge of $9.25 for the month. I would not have bought the TV knowing I would be charged this much interest. I talked on the telephone in the store to someone who approved everything, and they confirmed the promotion was still good.
    I feel like I was lied to. How do I get this straightened out.

  6. i received a call today from wallmart. I don’t know whats it about. im trying to call costumer service so I can talk to a representative.

  7. I wanted a walmart card,went online but could not fill it out.They wanted my tennessee id expire date it is 00-00-000 in tennessee and some states when you get old and retire dont have to come back ever year.Well they asked me if i lived with relitves or myself and how much rent or other i payed i said i payed nothing.it could not accepte this could not fill out form online.called walmart could not fill out anything over the phone.some service.

  8. I just dropped my Wal-Mart ”Discover” card due to their hard-assets policies. I lost my copy of the card (it’s probably still in a pocket of one of my jeans somewhere) so called to let them know. A person whose accent I could barely understand answered the phone and ”explained” the policy about a lost card: they have to replace both my husband’s and my card. So I told him ”Leave it for now; we need gasoline and would like to get the 15¢ discount.” He seemed to agree, but when we got to the pump, the credit card was no longer valid.

    Now, these people give a SO-generous reward! It had taken literally _months_ to earn $7.30 which of course was taken away when I closed the account. (I have cards whose rewards points build up a LOT faster!) Their interest rate is much higher than any of my other cards. So these so-called ”rewards” points are a net loss if I carry a balance over to the next month — which I was forced to do in face of the suddenly much higher gas prices. The person with whom I spoke to close the account ”informed” me that I would not be able to reopen this account within a year. HA! How about reopening NEVER!

    I must say, this was a Wal-Mart DISCOVER card. I’m sure that GE Money treats their customers a bit better.

  9. It seems all credit card companies are gouging more interest upon interest these days. Walmart is no exception. Even with a 0 balancethey keep charging you interest just like banks.
    They are a financial institution after all. This is how they capitalize on the common people. All I want is email for their financial department since I cannot phone them during the day. Even though I paid more then the minimum payments I still get notices.

  10. I got a coupon in the mail saying that I could get $25 off a $75 purchase if I used my Walmart Discover card, which I hadn’t used in a while. Go to Walmart and find that card is cancelled. Call card customer service and they told me it was cancelled because not used for 2 years. Also, told me I had to reapply.

    What a bunch of idiots. Why send me the coupon if I can’t use the card.

  11. I had a Walmart Discover card, which I used and it was declined for use at the Leeway Service Center It had a 7/15 expiration date that showed that it should have still could be used. I was billed an additional $60 by Leeway resulting from the denial for which the CS agent said she was sorry.
    I told her not to bother sending me a replacement card as I would never do business with Walmart Discover again.
    I’m writing to Corporate headquarters with my complaint.

  12. I have been trying to get a hold of the Walmart customer service for 3 days now. I have called all 4 numbers and they both say the same thing ,”no one is available to take my call , please try again” For THREE DAYS! I am getting extremely frustrated. There is a matter that needs to be taken care of ASAP but I can’t get a hood of nobody. Never shop at Walmart again.

  13. This service was excellent. Unfortunately it took me 30 minutes to find a site where I could receive good information.

  14. I had a Walmart credit for 3 years and it would never be accepted at a Murphy USA gas station so I cancelled the card as I do not need a card that does not work at Murphy USA, now I received notice that Walmart was changing banks and I would be getting a new card so knowing that I had cancelled I reapplied on line for a new new card and when it never arrived and no notification of any kind we called cust. Service and were informed that because I cancelled a non-useable card that I was being PUNISHED by not being accepted for a new card for one year. Now I DO NOT need Walmart as we have Target , Kohl’s, SHOPCOand many grocery stores and I can qualify and receive a multitude of credit cards but for a company to have the audacity to have a punishment policy when the only way you have income is for a person to spend in your stores hinges on total merchanding ignorance

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