Contact Walmart Credit Card Customer Service

Contacting Walmart Credit Card Customer Service Center

Walmart credit card is financed by GE Money. There are three personal/business cards offered – Discover/Store, Community and Business. Discover/Store is personal, Community for community services like nonprofits and Business is for businesses. Some applications for the Walmart credit card are available online and others require the applicant fill out the application and mail it in to Walmart customer service. Walmart attempted to start an internal company bank for quite some time with no luck. Instead, they’ve replaced the idea of a bank with a financial services division complete with an alternative to traditional banking, credit cards, bill pay and more.

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Contact Info:

Phone Contact Numbers

The customer service department is open from 9 AM to 8 PM EST Monday to Friday, as stated on one part of the Walmart credit card customer service site. On another page of the site customers are told to contact the customer service number 24 hours a day, 7 days a week if they have questions about interest fees or late charges.

  • Walmart Credit Card Customer Service: 1-877-294-7880
  • Walmart Discover Customer Service: 1-866-611-1148
  • Walmart Community Card Application: 1-866-511-4015
  • Card Security Department: 1-800-815-4051
  • Walmart Corporate: 1-800-925-6278

Mailing Address

We were unable to find a dedicated mailing address for Walmart credit card customer service, but there is a main Walmart corporate address and the address for the Card Security department.

Walmart Home Office702 SW 8th StBentonville, AR 72716


Walmart Card Security PO Box 39Roswell, GA 30077-0039

Official Website

You can access the Walmart credit card customer service page at This page is a subset of the Walmart consumer website. If you wish to visit the site from a mobile device, Walmart offers a mobile site with complete account access at You must have an Apple, Android or Blackberry device to access the page, according to mobile account instructions.

Customer Service Email

We found it extremely difficult to find a Walmart credit card customer service email, but we finally found an email form on the side of the website. Choose Walmart Credit Card from the drop-down menu and fill out the required customer information. Do not include your Walmart credit card number in your email for security purposes.

Our Experience

Our call to Walmart credit card customer service was interesting. The automated system can be bypassed by pressing 0 at which time you’re phone number will be matched against the Walmart credit card system. If there is a match you will be asked to verify the last four of the social security number. If not, you will be asked for your account number or other information to find your account. After accessing your account, the automated system will read off current account information before offering customer service options.

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67 Comments on “Contact Walmart Credit Card Customer Service
  1. I had a Walmart Discover card, but when I went to use it I was told that was not good anymore since I had not used it for over 2 years. It had a month & year that showed that is was still useable though. I reapplied for a new card at the cashier when I put the most recent purchase on it, but was wondering when I would get my new replacement card.

  2. I applied for a credit card online, Just to finish up some xmas shopping! I was approved and told I could use my credit card today (what I wanted to do 1st place) they said my account number would be ready and applied during check out! click continue to shop> I clicked did my shopping, but at the end when I went to finish and pay using this card, there was NO account Number available in my account to pay! Now they wont even give me my account Number over the phone or anything! whats the use of using it to shop, when Now I have to wait till after xmas to get the card? wont need it then!

  3. Walmart credit card cancelled my card saying I didn’t make a payment on time I tried setting auto pay and didn’t go through several times I called and made them aware of situation and one payment was over due and they cancelled my card. I also paid them two days later making them aware of what was going on and also got charged extra fees.

    • I had the same problem. I pay on my card at least 4 Times in on month and the customer service lady to me I didn’t pay on the due date which made my payments late. What in the world!!!!! I thought paying before the due date was paying on time so I canceled it. They would not take the fees off. They said it was my fault. Walmart credit card is bull crap. They will hurt your credit.

  4. I am unable to get satisfaction with a Walmart Discover card. Your system is useless to handle situations. I demand to speak with someone about my card which is now in a dangerous sitaution in which I have not received it and cannot get a plastic since I don’t know the numbers on the back. I demand someone call me at 804 758-3054 or I will contact my State Business office.

  5. 02/07/2013 I purchased a 50 ” TV at the Walmart store in Forrest City Ar..I applied for the walmart discovery card because of the promotion I was told about- if it was paid off in 12 months there would be no interest. But I just recieved my statement and there was interest charge of $9.25 for the month. I would not have bought the TV knowing I would be charged this much interest. I talked on the telephone in the store to someone who approved everything, and they confirmed the promotion was still good.
    I feel like I was lied to. How do I get this straightened out.

  6. i received a call today from wallmart. I don’t know whats it about. im trying to call costumer service so I can talk to a representative.

  7. I wanted a walmart card,went online but could not fill it out.They wanted my tennessee id expire date it is 00-00-000 in tennessee and some states when you get old and retire dont have to come back ever year.Well they asked me if i lived with relitves or myself and how much rent or other i payed i said i payed could not accepte this could not fill out form online.called walmart could not fill out anything over the phone.some service.

  8. I just dropped my Wal-Mart ”Discover” card due to their hard-assets policies. I lost my copy of the card (it’s probably still in a pocket of one of my jeans somewhere) so called to let them know. A person whose accent I could barely understand answered the phone and ”explained” the policy about a lost card: they have to replace both my husband’s and my card. So I told him ”Leave it for now; we need gasoline and would like to get the 15¢ discount.” He seemed to agree, but when we got to the pump, the credit card was no longer valid.

    Now, these people give a SO-generous reward! It had taken literally _months_ to earn $7.30 which of course was taken away when I closed the account. (I have cards whose rewards points build up a LOT faster!) Their interest rate is much higher than any of my other cards. So these so-called ”rewards” points are a net loss if I carry a balance over to the next month — which I was forced to do in face of the suddenly much higher gas prices. The person with whom I spoke to close the account ”informed” me that I would not be able to reopen this account within a year. HA! How about reopening NEVER!

    I must say, this was a Wal-Mart DISCOVER card. I’m sure that GE Money treats their customers a bit better.

  9. It seems all credit card companies are gouging more interest upon interest these days. Walmart is no exception. Even with a 0 balancethey keep charging you interest just like banks.
    They are a financial institution after all. This is how they capitalize on the common people. All I want is email for their financial department since I cannot phone them during the day. Even though I paid more then the minimum payments I still get notices.

  10. I got a coupon in the mail saying that I could get $25 off a $75 purchase if I used my Walmart Discover card, which I hadn’t used in a while. Go to Walmart and find that card is cancelled. Call card customer service and they told me it was cancelled because not used for 2 years. Also, told me I had to reapply.

    What a bunch of idiots. Why send me the coupon if I can’t use the card.

  11. I had a Walmart Discover card, which I used and it was declined for use at the Leeway Service Center It had a 7/15 expiration date that showed that it should have still could be used. I was billed an additional $60 by Leeway resulting from the denial for which the CS agent said she was sorry.
    I told her not to bother sending me a replacement card as I would never do business with Walmart Discover again.
    I’m writing to Corporate headquarters with my complaint.

  12. I have been trying to get a hold of the Walmart customer service for 3 days now. I have called all 4 numbers and they both say the same thing ,”no one is available to take my call , please try again” For THREE DAYS! I am getting extremely frustrated. There is a matter that needs to be taken care of ASAP but I can’t get a hood of nobody. Never shop at Walmart again.

    • Are you a credit card holder? I have called several times including for a stolen card and gotten through each time with no problems. Are you using the number located on your bill? I do and by pressing 0 a couple of times get an operator who has taken care of the problem quickly. Try another number.

  13. I, Mark Beniach got in the mail, Tuesday July 1, 2014 a letter saying that they are changing my Walmart Discover Card, and replacing it with Walmart MasterCard, I do not have a Walmart card .

  14. I paid my wal mart card online and it got deducted from my account now they want to charge me again omg what is the matter with them now my payment is missing

  15. This service was excellent. Unfortunately it took me 30 minutes to find a site where I could receive good information.

  16. I had a Walmart credit for 3 years and it would never be accepted at a Murphy USA gas station so I cancelled the card as I do not need a card that does not work at Murphy USA, now I received notice that Walmart was changing banks and I would be getting a new card so knowing that I had cancelled I reapplied on line for a new new card and when it never arrived and no notification of any kind we called cust. Service and were informed that because I cancelled a non-useable card that I was being PUNISHED by not being accepted for a new card for one year. Now I DO NOT need Walmart as we have Target , Kohl’s, SHOPCOand many grocery stores and I can qualify and receive a multitude of credit cards but for a company to have the audacity to have a punishment policy when the only way you have income is for a person to spend in your stores hinges on total merchanding ignorance

  17. Someone stole my identity and got a Walmart Discover card.I went through all the channels to clear it up and now Walmart sends me a letter that they are canceling the Discover card, I didn’t want and changing it to a Master card. I don’t want any of Walmart cards….

  18. I have a question! It is now the 23rd of nov. My bill is due on the 27th, and I have not received it yet. What’s the deal with the billing. I resolved the situation by pay through the bill pay. I don’t like that way, I want a paper statement!!! Just tell me why no bill! Thank you.

  19. I have tried MANY customer service numbers to clarify billing issues…for 4 DAYS NOW!! I’m led through many voice prompts and wasting HOURS of my time just for an automated voice to say “we are not taking calls at this time”. Even though their operating hours are 8a.m.-8p.m. What the heck! I have NEVER NEVER NEVER had this much frustration and hassle with any company I’ve delt with. Are these employees REALLY getting paid to “AVOID” the customer calls?

  20. I can’t find my statement this past month to pay and the old bills don’t give an address to mail it to. I’d like to get a check in the mail.


  21. I have been trying to call for 3 days now. After going through 9, yes, 9 people, I was finally given the correct number only to hear that they are not accepting calls at this time. despite the fact that I am calling only within business hours. Never in my life have I dealt with such terrible customer service! It’s a shame.

  22. I have been trying to get a credit card for the last fue mounts

    I am trting to improve which I have becost I have got three new credit card but every time I apley for Walmart credit card iget turn down its not right I think that ever one derve a chance I hop that you will plese reconsicder-+
    – please let me show you please give me a credit card thank you

  23. I had great service with the walmart discover card.
    The walmart master card has been a major embarrassment.
    I pay every month the total billand have for many years.
    Got my groceries as usual today and card was denied. Wht the hell is wrong?.

  24. My Walmart card was demagnetized during an MRI. I tried calling every number provided by Walmart web site and paper work, and all I got was a summary of my account. I needed to talk to someone. Very disappointed.

  25. When i got my walmart card i was happy to get the credit..I noticed they decreased my credit line three thousand dollars and thats cause i have not used the card in over a year..They can shove there card where the sun dont shine…Walmart is a spitefull company and i wont step foot in there store anymore..Ill got to Target for a couple more bucks…

  26. I own a Commercial Ceaning business in Barrie, Ontario, Canada & have recently started purchasing my cleaning supplies from your competitor namely Canadian Tire due to the very frequent out of stock items at your Store Code 3166. I have been purchasing the noted items from your store for a number of years but in recent months the out of stock of many cleaning supplies has forced me to make my purchases else where. While I purchase items from other departments in this store, I generally find this trend is the same. One week you have it & the next week it doesn’t exist for a couple of weeks which is frustrating & poor customer service. I look forward to your comments.

  27. What does “Your comment is awaiting moderation” really mean. How long is a customer supposed to wait? R. Gilbert

  28. I tried to call customer service to give an address change and could not get in without a pin number. I never use a pin number and don’t know if I have one. There should be another way to get customer service.

  29. u have been breaking usa law which allows u once daily to call customers who owe u on their credit cards; u call every hour on it and have been reported; better business bureau already knows of your illegal collection harassing tactics and will deal with u in a court of law when u least expect them too; enjoy the karma u created!!!!!!!!!!!!!!; as I puke, shit heave acid vomit bile after 3 tummy surgeries gone bad where stomach is wrapped around esophagus and my vagus got sliced and got gut bacteria recurrent and tooth loss, dizzy, brain fog, headache issues and am 5 million in debt as I die the most horrific way, your hourly calls r harassing and illegal and make me die sooner then my case gets closed; as soon as my bankruptcy goes thru, u by law will be notified; unlike u I don’t break the law; god will nail u when u least expect; so as u eat drink walk talk pee poop and function and work and live daily, remember those u go after who long since lost any ability to do any of above as we beg god daily from my screaming toilets and beds to cross our souls soon. stop breaking the law!!

  30. Your credit card application approval persons seem to be not too bright or very confused.. I applied for a credit card in my name twice and they keep sending replies addressed to my wife, Germa M Chapman. Do they have trouble reading English? My TransUnion Credit rating is 829 and Equifax credit rating is 831. Why won’t you give me a credit card?

  31. Recieved a credit card bill today for June 6, 2014. Very accurate bookeeping considering its October, 2015. When talking to the customer service rep who was absolutely clueless then “accidently” disconnected the call when I told him I would be taking the survey. Highly dissatisfied. We are suppose to have confidence that our money is being applied to our account correctly and on time. Yeah, right.

  32. For months now I’ve had the absolute worst service with Walmart customer service . I use to love my wal mart card but after two return payments to to fraud on my account they closed it. I’ve never missed a payment in 2 years !!!! I spent two months trying to get it back being told my numerous people it will be open again to be told by 1 that it never will be. I absolutely HATE Walmart and Walmart customer service. If I could find ever person I talked to and have them fired I would.

  33. I am hoping to receive a Wal Mart credit Card Representative when writing in this comment. I am enjoying my first credit card ever. Thank You Wal Mart Credit Card! However, when applying for the card, I wanted one for mother to be the additional one to use my credit card. She never received one. All else is great and Thank You again.

    Happy Holliday

  34. I have a Walmart credit card. I used it for a some time ,then you dropped it from $1,000. to $100.00
    dollars. Did not use it ,because I could not buy very much on a credit balance . If you charge $55.00on card then tried to buy some clothes or a game or even a T.V. can’t go over limit . So I stopped using it . I think you should Reinstate me at a higher limit. You never let me know anything about dropping my limit . Not very Good on your part . I never did anything wrong. This is not a good way to keep Your customers!!!!

  35. The “supervisor” Kenya, just explained to me their walmarts policies on cancelling a payment that is currently in processing. He denied cancelling a payment that I am unable to make, and that was mistakenly made due to my phone browser refreshing and doubling a payment. He basically told me I missed my window and i could’ve done it if I wouldn’t of waited so long… (it’s only been a couple of days). I understand processing, but WalMart, synchrony bank, or whomever I know for a fact is able to undo, re do, and or process whatever type of payment they like. I have had in the past a supervisor that seems to do their job very well, in fact, cancel a payment for me, knowing I do not have enough in my account, and knowing that I would get charged a NSF type of fee from my bank. ( even though I was far out of the window that Kenya had set for me). Not satisfied whatsoever, terrible service from that man. Not only indirectly lying to me, he also completely dodged and ignored my questioned because I seemed to have “annoyed” him. Sorry, but not sorry. Work on your customer skills sir, or find another service you can hack up

  36. I applied for a crdit card online yesterday, but it would not work when it came to check out today. Might as well cancel it out . It said the last 4 digits were 2207 , with a expiration date of 12 15 for the temporary. Like I say it did not work for me at the register with that being the only info I had. I never gave any driver’s liecense info, maybe that’s why. Get in touch with me please.

  37. I never got my Wal-Mart credit card. at all. I have weighted for two weeks. were is my credit card? I have call you all about my card and you keep telling me to go to your wed sight.

  38. Just applied to open a Walmart Credit Card to save 25 U.S. Dollars on a purchase of 75 U.S. Dollars or more. Was given a phone number to call concerning application. Called and talked to Clayton who transferred me to Jasmine who transferred me to Mathew when I was cut-off. Have no Walmart credit Card number to use on checkout to get the 25 U.S. Dollars applied to purchase. Called 866 Customer Service number and talked to ??–could hardly hear him, got frustrated and hung up. Immediately reapplied for credit card and got an application reference number and that it would take 7-10 days to get back with me.

    I am a retired, educated professional with a credit score well above 800–not a guy who just walked in “off the street”. On a scale of 1 to 10, customer service is off the chart–on the low end. Angry–yes, disappointed–yes. Need the 25 U.S. Dollars–NO! Got a 100 U.S. Dollars worth of crap–YES. I’m sure Walmart has SOME good customer service reps, but my experience today can not confirm that.


  40. Over a week ago I asked that my payment due date be moved from the 2nd to the 15th of each month, as I get my Social Security direct deposit on the 3rd of each month. I asked for an email response guaranteeing this date change was approved. I have heard nothing, but if I get charged a late fee AFTER asking for the due date to be moved to the 15th – GOOD LUCK COLLECTING ANY PAYMENTS FROM ME. Every other credit card I have (4 or 5 different companies) changed my payment due date with no problems whatsoever. If Walmart can’t do what their own customers ask, then I will NOT be a customer of yours in the future.

  41. Walmart is known for value but customer service agent like Ryan Hardley should be fired. He/she talked with me this morning and this is the most rude person i have ever come across. Please make sure to train your employees before putting them in field. Very very rude hear your recorded conversation or ask me for detail.

  42. I am deaf and can’t use the telephone and have tried, tried and tried, to get this through to Walmart, though dozens of emails, but apparently no one at Walmart can read or understand. I applied for an online statement, I got one and can’t get anymore. I have asked numerous times for help, but all I get is a reply telling me
    to telephone Customer Service. They have three more days and the can STICK

  43. I’m deaf and can’t use the telephone. I requested correspondence by Email,
    Does nobody at Walmart read or understand. I only got one online Statement
    and can’t get another or somekind of answer from Walmart. Can Walmart
    Email me. PLEASE ?????????????

  44. I am flabbergasted regarding a payment date that I changed and have now discovered that I am being charged a late fee of $25.00. The payment was due on 03/02/16 and I made the payment online this morning! Also, I have scheduled another payment for 03/10/16. Wow! I feel betrayed. I was so proud to have received this card because I am a Walmart Employee here in San Antonio, TX,

  45. I did not know you would be charged a “late fee” for having made your payment one day after the due date!

  46. Unable to create a widget.
    Unable to access my credit card profile in order to update.
    Unable to access your site on a consistent basis. Constant difficulty regarding latter.
    Presently unable to access my walmart site.

  47. I bought a car yesterday and the damn card only had two(2) numbers on the back and the store said they can not get me my money so that I can send moey to England this morning, WITH OUT THREE(3) NUMBERS I CAN (NOT) GET THE CARD ACTIVATED. NOW WHAT IS THE HELL DO i DO. (((((I HAVE CALLED 35 NUMBERS AND I HAVE IN HAND IS MY HEART FIXING TO BUST. HELP HELP HELP HELP HELP


  49. The card number is 4373-0310-1539-4808 on back is two(2) nubers for security number. The amount of the card is $500.00. I have to send money to a stock broker in London, England. It has to be there in a number of hours. Jerry

  50. My current credit limit is a measly $300.00, so I requested an increase, but was denied, even though Capital One keeps increasing my limit due to my ever increasing credit score (currently 715). I wouldn’t feel like an injustice was done if I hadn’t spent so long rebuilding my credit to it’s current level.
    I therefore have paid off my Walmart CC and will not be using it again!

    Tim Fertig

  51. received an email my account is $1500. dollars in arrears. Tried to call Service Desk, ALL you get is automated answer. I have YET, to receive this past month and fear its been hijacked! Been very prompt with my billing except this past year to date. Need help for this account is already out of hand, all rep would say was would cancel service fees. I WANT TO SEE MY BILL TO VERIFY WHATS GOING ON!

  52. After speaking with Customer Service today, I am fuming and will pay off the account in full today and cancel the credit card. On my Nov 23 statement I had a balance of $4,666.88 due on Dec 14. I paid $4,590.76 on Nov 24, leaving an outstanding balance due of $76.12. On the Dec 23 statement, I was charged $60.06 Interest because of the $76.12 previous month outstanding balance. Customer Service claims that the charge is correct because I did not make full payment of the Nov 23 statement and it will not be adjusted. WalMart credit card holders … BEWARE

  53. Been trying to ask questions about the business credit card that we are trying to apply for. The system takes 5 to 10 minutes to get a live person, and when I do they can’t answer the questions and tell me to call another phone number. I have been trying to get an answer for 30 minutes. Our home office does not guarantee applications.

    Want to know if the corporation can guarantee the application instead of the owners?

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