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Contact Wall Street Journal Customer Service

Contacting Wall Street Journal Customer Service Center

If you are in touch with the fluctuating market, stocks, bonds and more – you are probably an avid reader of the Wall Street Journal. The newspaper is considered the cornerstone reporting paper for investors. The Wall Street Journal offers a customer care center where subscribers and register and access their online account as needed. From the customer care page you can suspend, renew and alter your subscription.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

There are two main numbers published for the customer care department. There could be additional numbers available in the customer care page. Customer service representatives are available between the hours of 7 A.M. and 10 P.M. EST Monday to Friday. Saturday hours are 8 A.M. to 3 P.M.

  • Customer Service: 1-800-568-7625
  • Automated Service (US Print Only): 1-800-975-1077
  • For international customer support use one of the following contact phone numbers.
  • Hong Kong: +852-2831-2555
  • China: +86-21-5836-8228 Ext 107
  • India: +91-11-6462-0215
  • Indonesia: +62-21-527-7592
  • Japan: +81-3-6269-2760
  • Korea: +822-3700-1925
  • Malaysia: +60-3-2026-4061
  • Philippines: +63-2-848-5873
  • Singapore: +65-6415-4000
  • Thailand: +66-2-690-4222 Ext 28
  • Europe: +44 (0) 20-3426-1313
  • Germany: +49-69-2972-5166

Mailing Address

You can choose to contact the Wall Street Journal by mail using the following address.

The Wall Street Journal1211 Avenue of the AmericasNew York, NY 10036

You can use this address for letters to the editor as well. Include your name, city and state with your submission.

Official Website

Customers and online readers can visit the official digital Wall Street Journal at http://online.wsj.com/home-page. Publications are limited as digital subscribers have full access to stories printed in the paper version of the Wall Street Journal and some online exclusives. If you are interested in customer service you can visit the customer care department or the contact page.

Customer Service Email

Contact email addresses are quite abundant for the Wall Street Journal. Here is a list of some of the most important email addresses you may need when trying to contact customer service.

You can also contact the customer service department using an online form at https://customercenter.wsj.com/public/view/publiccontactus.html.

Our Experience

The Wall Street Journal customer service phone is voice activated. Simply press 0 to be immediately transferred to customer service department. Angie answered the call and immediately asked what state our paper was delivered to. We asked Angie to quote us the total price for one year of the Wall Street Journal delivered to our home address. She quoted the introductory price of $6 per week for 52 weeks or $312. We asked if the price stayed the same after the first year and she said she would have to check. After waiting on hold for about 20 seconds, she verified the price increases to almost $10 a week after the first year and that the payments are automatically deducted from our original payment method.

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32 Comments on “Contact Wall Street Journal Customer Service
  1. I am trying to get information on the New York Wall Street Journal Prime Rate (per month) from the year 2006 to 2012 to match the rate charged by our bank which relates the rate to the rates from Wall Street Journal; as they go up and down. Please help us with this information. Thank You, Ignacio Padilla

  2. For the fifth Saturday this year, I didn’t get my WSJ delivered this morning. I e-chatted before 10 am and was told they would try to have it delivered today. I said TRY isn’t good enough. As of 2 pm I still haven’t gotten my paper. If I were the person in charge of delivery, I would have bought a copy at a newsstand if necessary and driven it to my home.
    Writing and editing the best newspaper in the country is meaningless if your customers can’t get it.
    I looked at their masthead and found the name of their Circulation Director. She has a very uncommon name so I Googled her, found her, called her home phone number and left a message.
    Let’s see if she responds, and let’s see if the deliverer gets fired. The WSJ is all about hard work and accountability: Since their deliverer doesn’t do his job, shouldn’t he be replaced.

    • We just moved to a new address two months ago and transferred our home delivery service. In two months our Saturday WSJ has been delivered just once. We must have the same delivery service. Not once in our former home address did we have a failed Saturday delivery.

  3. I am trying to schedule a vacation hold and cannot find any open portal. Every time I find a customer service center I am advised that the inq is being redirected. Please help.
    Barry Baldwin

  4. Ali qazi paid $186.99 subscription for one yea 2/26/15 please tell me my membership number. and also give me your address on which i can renew my membership.

  5. This is the third day of my subscription and did not receive the paper. A year ago I went through the same issues of not receiving the paper and spent more time tracking it down then I should have. Giving me a credit for the paper not being delivered is not the customer service that I look for, I expect the paper. there will be times when issues happen that it maybe late but in my of thinking as a business person if the delivery person does not deliver it then the area person should get in their vehicle and get them delivered. That is customer service, but it appears you take the easy way out and give a credit. Very poor customer service.

  6. Did not receive WSJ today – address: 5 Hathaway Lane, Highlands Ranch,CO
    80130.

    Vacation hold: Sept. 21 – Sept. 23.

    Thank you.

  7. No Journal today AGAIN!!! Horrible home delivery service!

    All we ask is that the WSJ:
    1. shows up on the days we paid for
    2. Arrives before 7 am

    Often we get the WSJ after 8
    Sometimes we get no WSJ at all
    Sometimes we get the Miami Herald (unwanted)

    Please terminate your carrier provider before we terminate you!

  8. Sept 21, 2015

    My morning paper was not delivered –

    Please check the delivery system and begin tomorrow the 22nd of September

    Lakner

  9. your web site is impossible!!! All I want to do is report a delivery problem and it refuses to accept my pass word I have used for years. I ask for a change and nothing happens. You guys are sharper than this–right???

  10. What a relief!!! I was not kept on hold for more than a minute!!! And the customer service person gave me a fast answer to my questions.
    Thanks.

  11. The last two weeks, I’ve been unable to find Jason Riley’s columns in the paper. As always, I see the beginnings of the first paragraph on my computer the night before, but I can’t it in its entirety in the paper the next morning.

    Please advise.

    Frederic Wile

  12. I had stopped the delivery of the WSJ and Barrons while on vacation and asked for it to restart on October 2, 2015. Delivery has not yet started and it is now October 9th.

    Please look into my delivery.

  13. Get tired of calling about late paper or no paper. Today, 10/22/15 was told at 8:15 we would get a re delivery. NEVER GOT.

  14. Many mailings to my mailing address started to feel threatened by him please remove me from the mailing list 2422

  15. I LIVE IN A SENIOR COMMUNITY (800 SENIORS ON THIS 100 ACRE CAMPUS/
    WE HAVE THE WALL STREET JOURNAL IN OUR THREE LIBRARIES FOR RESIDENTS TO READ. THE PRINT IN THIS WESTERN U.S. EDITION HAS BEEN VERY SMALL (WHEN COMPARED TO THE NEW YORK TIMES), AND THE PRINT IS NOT CLEAR. OUR ARIZONA STAR PRINT IS MUCH BOLDER.
    I HAVE FOUND THIS TO BE TRUE FOR THE PAST WEEK.

  16. Tried to call your 800# using our US line from Germany, but says we will have to pay for the call, so am contacting you by email instead.

    Please cancel our subscription. You supposedly started our service on Oct. 24, but we have never received a single copy. It was charged on my VISA bill. Please contact me by email to confirm cancellation and the reversal of the $32.99 charge entered Oct. 24. Thank you. Judith McMurtry

  17. Called Chase to dispute this charge and their records show you have charged me for three months (Sept. Oct, Nov.), so all 3 months’ charges of $32.99/month for a total of $98.97 need to be reversed and the subscription cancelled.

    Thank you for your help in correcting this.

  18. You folks have the most antiquated , user unfriendly ,telephone service out there .
    I have a simple request-restart my delivery after a vacation hold- moving from Dec 30th to dec 28th.
    You cannot process this request ” outside of stupid 90 day, makes no sense, phone message that you cannot process this request.
    Two other news paper restart requests went without a hitch (maybe 60 seconds).
    Not the first time this has happened to me.

  19. The absolute worst newspaper delivery I have ever seen. Last year my son gave me a one year subscription to the WSJ. I got one paper finally delivered and continued to have try to get delivery. I finally gave up after receiving my one issue.

    This year my son gave me another WSJ subscription. Guess what happened today? Surprise, surprise no paper. I had called several days ago and was told that delivery would commence on January 2nd. The lack of delivery was what I expected and the WSJ service was what I expected.

    I get the NYT and Albuquerque Journal with no problems.

  20. Was there delivery service today, 1/2/16? I did not receive a paper. The delivery service this past year has not been great — probably 4-5 papers missed during the year.

  21. My WSJ issue did’t come today & I reported it by phone. This is the second time in a few weeks that my paper did not arrive. My question is if it’s a weather issue I understand, but if my service changed delivery people then it’s a problem.. I receive delivery of both the Chicago Tribune and WSJ from the same from the same service and haven’t missed delivery of the Tribune.

  22. You are still sending me the daily WSJ after two requests to cancel. I have informed my bank(BBT) not to process any payment request you make.

    Dennis R. Kuhn

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