Contact Wall Street Journal Customer Service

Contacting Wall Street Journal Customer Service Center

If you are in touch with the fluctuating market, stocks, bonds and more – you are probably an avid reader of the Wall Street Journal. The newspaper is considered the cornerstone reporting paper for investors. The Wall Street Journal offers a customer care center where subscribers and register and access their online account as needed. From the customer care page you can suspend, renew and alter your subscription.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

There are two main numbers published for the customer care department. There could be additional numbers available in the customer care page. Customer service representatives are available between the hours of 7 A.M. and 10 P.M. EST Monday to Friday. Saturday hours are 8 A.M. to 3 P.M.

  • Customer Service: 1-800-568-7625
  • Automated Service (US Print Only): 1-800-975-1077
  • For international customer support use one of the following contact phone numbers.
  • Hong Kong: +852-2831-2555
  • China: +86-21-5836-8228 Ext 107
  • India: +91-11-6462-0215
  • Indonesia: +62-21-527-7592
  • Japan: +81-3-6269-2760
  • Korea: +822-3700-1925
  • Malaysia: +60-3-2026-4061
  • Philippines: +63-2-848-5873
  • Singapore: +65-6415-4000
  • Thailand: +66-2-690-4222 Ext 28
  • Europe: +44 (0) 20-3426-1313
  • Germany: +49-69-2972-5166

Mailing Address

You can choose to contact the Wall Street Journal by mail using the following address.

The Wall Street Journal1211 Avenue of the AmericasNew York, NY 10036

You can use this address for letters to the editor as well. Include your name, city and state with your submission.

Official Website

Customers and online readers can visit the official digital Wall Street Journal at http://online.wsj.com/home-page. Publications are limited as digital subscribers have full access to stories printed in the paper version of the Wall Street Journal and some online exclusives. If you are interested in customer service you can visit the customer care department or the contact page.

Customer Service Email

Contact email addresses are quite abundant for the Wall Street Journal. Here is a list of some of the most important email addresses you may need when trying to contact customer service.

You can also contact the customer service department using an online form at https://customercenter.wsj.com/public/view/publiccontactus.html.

Our Experience

The Wall Street Journal customer service phone is voice activated. Simply press 0 to be immediately transferred to customer service department. Angie answered the call and immediately asked what state our paper was delivered to. We asked Angie to quote us the total price for one year of the Wall Street Journal delivered to our home address. She quoted the introductory price of $6 per week for 52 weeks or $312. We asked if the price stayed the same after the first year and she said she would have to check. After waiting on hold for about 20 seconds, she verified the price increases to almost $10 a week after the first year and that the payments are automatically deducted from our original payment method.

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9 Comments on “Contact Wall Street Journal Customer Service
  1. I am trying to get information on the New York Wall Street Journal Prime Rate (per month) from the year 2006 to 2012 to match the rate charged by our bank which relates the rate to the rates from Wall Street Journal; as they go up and down. Please help us with this information. Thank You, Ignacio Padilla

  2. For the fifth Saturday this year, I didn’t get my WSJ delivered this morning. I e-chatted before 10 am and was told they would try to have it delivered today. I said TRY isn’t good enough. As of 2 pm I still haven’t gotten my paper. If I were the person in charge of delivery, I would have bought a copy at a newsstand if necessary and driven it to my home.
    Writing and editing the best newspaper in the country is meaningless if your customers can’t get it.
    I looked at their masthead and found the name of their Circulation Director. She has a very uncommon name so I Googled her, found her, called her home phone number and left a message.
    Let’s see if she responds, and let’s see if the deliverer gets fired. The WSJ is all about hard work and accountability: Since their deliverer doesn’t do his job, shouldn’t he be replaced.

    • We just moved to a new address two months ago and transferred our home delivery service. In two months our Saturday WSJ has been delivered just once. We must have the same delivery service. Not once in our former home address did we have a failed Saturday delivery.

  3. I am trying to schedule a vacation hold and cannot find any open portal. Every time I find a customer service center I am advised that the inq is being redirected. Please help.
    Barry Baldwin

  4. Ali qazi paid $186.99 subscription for one yea 2/26/15 please tell me my membership number. and also give me your address on which i can renew my membership.

  5. This is the third day of my subscription and did not receive the paper. A year ago I went through the same issues of not receiving the paper and spent more time tracking it down then I should have. Giving me a credit for the paper not being delivered is not the customer service that I look for, I expect the paper. there will be times when issues happen that it maybe late but in my of thinking as a business person if the delivery person does not deliver it then the area person should get in their vehicle and get them delivered. That is customer service, but it appears you take the easy way out and give a credit. Very poor customer service.

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