Contact Walgreens Customer Service

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Contacting Walgreens Customer Service Center

Walgreens is a pharmacy and general retail store with locations all over the US. The company allows for online shopping, account registration and customer service contact. You can connect with your local Walgreens to upload photos for processing in your neighborhood store or request a prescription refill as needed. There is a huge list of contact information for Walgreens customer service.

Contact Info:

Phone Contact Numbers

Walgreens customer service is available by phone, but the hours for the customer service line are not listed.

  • Customer Service (Online): 1-877-250-5823
  • Customer Service (Store): 1-800-925-4733

Mailing Address

Sending a letter to Walgreen customer service is the slowest means of connecting with an agent, but it is available to those who prefer standard mail communication. Send your letters to:

Walgreens Company200 Wilmot Rd. Deerfield, IL 60015

Official Website

Visit http://www.walgreens.comto shop the website, connect with a local store, order prescription refills or upload photos for processing. Connecting with customer service is as easy as clicking the Contact Us button on the website.

Walgreens, like most major companies, is available via social media on Twitter. Simply log in to your Twitter account and send a tweet addressed to Walgreens for fast customer service. If the Twitter agent cannot help you with your issue, they will contact you back with information on the best next step.

Customer Service Email

There are multiple email forms http://www.walgreens.com/mktg/contactus/contact-us-forms.jsp?tier3Id=1065 to contact Walgreens customer service. Choose the department or subheading that best describes the department you need to contact and click the link. You’ll then be taken to a contact form that sends an email to a customer service representative. You can expect a response from customer service within a few days, though contact may happen much faster in some cases.

Our Experience

You can speed up your call to Walgreens customer service by pressing 0, waiting a second and pressing 0 again. You will be placed on hold for the next representative. We waited on hold for about two minutes before a customer service representative answered the call. We asked the agent for the address of our nearest Walgreens. The agent took some information about our location and gave us the addresses for two local stores. She also advised us that a store locator is available on the official website.

Our Walgreens customer service experience was simple and uneventful, but that may not be the case for all callers. Tell us your experience with Walgreens so we can share that experience with other customers.

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Rating: 2.4/5 (5 votes cast)
Contact Walgreens Customer Service, 2.4 out of 5 based on 5 ratings
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11 Comments on “Contact Walgreens Customer Service
  1. I bought 24th of March 2013 walgreens acid controller and I came back to turkey when I open the box ı have seen that the product expire date is 11/11 I am surprised !!!!! This is really unacceptable I will sue you

  2. the walgreens in Fairmont mn since they hire lance to fill meds they take over a hour now plus they mix up pictures too

  3. I am very disappointed with the professionalism at the Walgreens in Columbus, GA on Buena Vista Road store #06327. The Customer Service Representative that assisted my mother with her medicine was very rude and unprofessional. This happened on 4/9/2014 @ 12:00 p.m. This behavior is unacceptable and we will discontinue shopping at Walgreens if this behavior is allowed.

  4. 6/9/14 went into walgreens at 2465 e palm canyon dr palm springs, CA at 9am this morning. Only 2 customers in the store besides myself. My purpose to have film processed. Total number 0f 6 instant cameras 27 exposures each. Cameras purschased there at a cost of aprox 14.00 each for a cost of 84.00. Plus now the cost of the process aprox 12.00 each cost aprox 72.00 total cost 156.00. Complaint, stood at the film counter asked for help none came total time before I walked out 9 minutes an not even a person in sight even when I asked the cashier for help!!!!!!!!!!!!!!!!!

  5. The service was poor to say the least. an a lost of revenue for your store. An I find at time the same service at other times is about the same depending on the employee.

  6. May 28th 2014, I went Walgreens pharmacy (Store #: 4988) to purchase insulin. Listed below are prescriptions given by my Doctor:
    The manufacturers offer the insulin by box and each box contains 5 pens and each pen contains 300 units. All I was asking is a 30 days supply of insulin. Somehow the pharmacist reported to my insurance company (BCBSIL) as 37 days on NOVOLOG FLEXPEN and 66 days on LEVEMIR FLEXPEN. Subsequently, my co-pay was overcharged by the insurance company.
    I am travel overseas right now and your 800 number does not work here. That’s why I am e-mailing you. Please review my case, advise your findings and next steps. Thank you

  7. I went to visit Walgreens to buy like I usually do 3-4 times a week to buy almost everything for the house and our office. Store 00670, Ave. Fenwall, San German, P.R., on Monday Sept.1,2014, about 2:40 P.M. At the same time I took a perfume set, that my son gave me as a present 2 weeks ago, (from Britney Spears). I asked him for the ticket and he told me: ‘Mom, is a present for you.., Im not suppose to tell you the price of it’ (he just told me that he bought it at Walgreens, less than 5 minutes from our house). I didnt wanted to tell him that it was that I didnt like it, that it was too strong for me. So I took the present and took it to the cosmetic section to change it for any other merchandise, being that anyway I was planning to buy from that dept. I found people that never seen before there, I just explained that to the cashier and a ‘guy’ from Elizabeth Arden. It seems that he didnt like that I said that it was because I didnt like the perfume, and told me that he was the one who sells those perfumes, to give him the ticket. When I explained he said that he was going to get a supervisor. They left me alone and an employee came to ask me if someone was helping me, I told her.., and she said.., ‘but the supervisor is suppose to be call from here’, and she did. Inmediatly a lady that I never had seen before came walking with the new guy from Elizabeth Arden. Inmediatly she said that she wasnt going to change the merchandise because I didnt have the ticket, even that when she reviewed the box, it had the ticket from Walgreens with the price (which I didnt checked before). I explained her that the store wasnt going to loose that merch., because usually young university girls like it..and besides I didnt want the money back, for the contrary, I was going to buy a few things and I was going to pay the difference. She said NO, and the Elizabeth Arden guy too.., they even said.., to go to another Walgreens to see if it was there were he bought it. But first of all, he studies in the university about 5 minutes from there, theres where he goes to buy, and besides that, Walgreens from San German, P.R. is not a separate store from the rest of Walgreens. At the end I didnt buy anything there, she suggested me to buy somewhere else if I didnt like their decission.. or to give it to somebody else. Is doesnt looked like the Walgrrens that I used to buy since they opened for first time.

  8. on 12 13 2014 at 7:30 a.m. I got an email to complete a survey and won a reward had to pay for 95 for shipping and handling still haven’t received it am I getting scammed? $4.95 this may not be a lot to Walgreens but it is to me I have been a customer for several years. I am 60 years old and live on month to month money. I would like to get what I paid for.. I do hope wal greens is not scamming people. could someone from Walgreens let me know something.

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