Contact Volkswagen Customer Service

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Contacting Volkswagen Customer Service Center

Volkswagen is one of the most well-recognized foreign car companies in the United States. Cool television commercial with talking VW bugs and words like Fahrvergnugen all pushed the company name into the minds of consumers. Volkswagen, though popular, is still a smaller company compared to automobile giants like Ford and Chrysler, but they hold their own in terms of customer following.

Contact Info

New, current and potential customers have quite the array of customer contact information for the Volkswagen customer service department. Depending on your mood, you can call an agent, send a letter or email them using a customer service contact form.

Phone Contact Numbers

Customer service representatives are available between 8 A.M. and 9 P.M. Monday to Friday and 9:30 A.M. and 6 P.M. Saturday and Sunday. All hours are EST.

  • Customer Care: 1-800-822-8987
  • Volkswagen Information Center: 1-800-374-8389
  • Roadside Assistance (24/7): 1-800-411-6688
  • Volkswagen Credit Department (Current Account): 1-800-428-4034
  • Volkswagen Credit Department (New Account Application): 1-800-521-0171
  • Volkswagen US Headquarters: 1-248-754-5000

Mailing Address

Volkswagen Group of America
220 Ferdinand Porsche Dr.
Herndon, VA 20171

Official Website

The official Volkswagen website is available at http://www.vw.com/en.html. You can utilize the site to find out more about the company, contact the customer service department, access your VW customer account and more. There is even a Live Chat option on the customer service page.

Volkswagen customer service is available on Twitter.

Customer Service Email

While there is no email address for the Volkswagen customer service department, there is an intricate contact page located at http://web.vw.com/templates/Service?serviceName=customercare&context=ContactUs. You have to fill in tons of information about your vehicle to complete the form. We were unable to test the email contact form because we did not have a VW VIN number to proceed.

We found another more general contact page for informational purposes only. We sent a little note to the Volkswagen customer service department to see if they would be willing to provide an email address for the customer service department. Let’s wait and see how long it takes for a response to happen and if the information we’re requesting is available.

Our Experience

We chose to call the Volkswagen information department to ask a simple question. The call was answered in three different languages, which was pretty unique, but the extra messages did not take up too much time. We pressed 1 for English and 0 to push the call through to the customer service representative. The call was answered at the 35 second mark. The agent was happy to tell us that the customer service department was only available until 6 P.M. EST on weekends.

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7 Comments on “Contact Volkswagen Customer Service
  1. I have a 2003 automatic jetta 1.3L when with electronic slap shift and I am having problems with my car not wanting to shft out of first, this doesn’t always happen but when it does it takes a while to start working. I have found several others with the same make and model with the same issues, do you have any suggestions for fixing it?

  2. I have a 2012 jetta tdi with an automatic and the smart start where you do not have to take the key out of your pocket. This car is smart. It knows what side of the car you are on to unlock the doors, it even knows if the key is in the car so you can’t lock the doors when it is in the car. However, i live in Canada where it is COLD in the winter. The car will not let me lock the doors when i an outside of it when it is running, even if i have the keyfaub in my hand. They also didn’t even put a manual lock system on the car for me to lock the doors manually. There is no way for me to start my car and let it warm up without someone possibly stealing it. This is not a very smart design. Volkswagon should work on fixing this problem

  3. I owned two Jettas in the 80’s and 90’s and I currently own a 2009 TDI but I just purchased a 2012 Mitsubishi because VW left me with a horrible taste in my mouth.
    Everything began when my door was about an inch out of alignment after driving my TDI for only a couple of months…I was accused at my local service center (Schenectady NY) that I had caused the “damage” to the door. Even though I offered to them and then your VW “Customer Service” to take it to any body shop of their choice. VW customer service failed miserably in addressing my concerns and I had to take it myself to a body shop…it took the shop owner less than five minutes to adjust the door hinge bolts and HE DID NOT CHARGE ME ANYTHING.
    I am supposed to buy a new car for work every 3-4 years, I can guarantee you that I will not be back to a VW dealer for the rest of my life. I will also tell every friend I know the experience I had with your company.
    I will send you another e-mail like this one in 2015. Too bad for you…my TDI actually performs very well. You lost a customer and my children for life.

  4. I wish to extend my thanks to VW Customer Service for its attention, patience, and professionalism while I explained my Jetta sunroof problems which I have experienced.

  5. I purchased a 2011 Volkswagen CC. Problem is: when car is stopped in gear,foot on the brake, let foot off brake and start to accelerate it starts a shutter and can be felt threw the car. I had a different cc out and the car did not shutter. I addressed this problem to Volkswagen dealership in Hamilton Ont. and they told me it was normal or may be it was the dual flywheel and they don’t want to deal with it. They advised me to return the VW back to Old Mill dealer in Toronto Ontario. I personally don’t believe that VW would design a car with this problem as being normal. At this point I am not happy with this kind of service and the car. What are my options at this point????

  6. Ill be registering a Complain in the court as well as Consumer Forum for the Mental harrasment that you guys have given me if my issues are not rectified in 7 days of time.

  7. I purchased a 2010 Jetta TDI on 10/9/09 and within a week had to take it to the dealer for a faulty exhaust sensor. My first winter was exposed to sub-zero weather where the car never heated driving 10 miles to work at highway speeds. Now three winters later and three trips to the VW service center for this problem has been a complete failure fixing the problem. Here in Wisconsin we have been experiencing -20F as I write this on 1/27/14 and can’t use the car cause it doesn’t come off cold on the temp. gauge. Have filed a BBB claim but doesn’t qualify for Wi. lemon law. Will submit a claim to Wi. consumer protection today and hopefully goes to the WI. attorney general office soon!! Very bad VW design issue that they must address and warn potential buyers!!!

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