Contacting Volkswagen Customer Service Center
Volkswagen is one of the most well-recognized foreign car companies in the United States. Cool television commercial with talking VW bugs and words like Fahrvergnugen all pushed the company name into the minds of consumers. Volkswagen, though popular, is still a smaller company compared to automobile giants like Ford and Chrysler, but they hold their own in terms of customer following.
New, current and potential customers have quite the array of customer contact information for the Volkswagen customer service department. Depending on your mood, you can call an agent, send a letter or email them using a customer service contact form.
Phone Contact Numbers
Customer service representatives are available between 8 A.M. and 9 P.M. Monday to Friday and 9:30 A.M. and 6 P.M. Saturday and Sunday. All hours are EST.
- Customer Care: 1-800-822-8987
- Volkswagen Information Center: 1-800-374-8389
- Roadside Assistance (24/7): 1-800-411-6688
- Volkswagen Credit Department (Current Account): 1-800-428-4034
- Volkswagen Credit Department (New Account Application): 1-800-521-0171
- Volkswagen US Headquarters: 1-248-754-5000
Volkswagen Group of America
220 Ferdinand Porsche Dr.
Herndon, VA 20171
The official Volkswagen website is available at http://www.vw.com/en.html. You can utilize the site to find out more about the company, contact the customer service department, access your VW customer account and more. There is even a Live Chat option on the customer service page.
Volkswagen customer service is available on Twitter.
Customer Service Email
While there is no email address for the Volkswagen customer service department, there is an intricate contact page located at http://web.vw.com/templates/Service?serviceName=customercare&context=ContactUs. You have to fill in tons of information about your vehicle to complete the form. We were unable to test the email contact form because we did not have a VW VIN number to proceed.
We found another more general contact page for informational purposes only. We sent a little note to the Volkswagen customer service department to see if they would be willing to provide an email address for the customer service department. Let’s wait and see how long it takes for a response to happen and if the information we’re requesting is available.
We chose to call the Volkswagen information department to ask a simple question. The call was answered in three different languages, which was pretty unique, but the extra messages did not take up too much time. We pressed 1 for English and 0 to push the call through to the customer service representative. The call was answered at the 35 second mark. The agent was happy to tell us that the customer service department was only available until 6 P.M. EST on weekends.