Contact Vitacost Customer Service

Contact Vitacost Customer Service

Contacting Vitacost Customer Service Center

Vitacost is a huge online store offering spices, vitamins, supplements, foods products, baby products and more. While Vitacost does offer a personally branded line of products they also sell products from other brands. The website is a little confusing as there are so many links, marketing pushes and categories to choose from, but prices appear to be lower than several competitors and the company has been around for nearly 20 years, as of 2013.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Vitacost customer service is open Monday to Friday 8 a.m. to 7 p.m. and Saturday and Sunday from 9 a.m. to 6 p.m. Customer service hours may be altered or eliminated on national holidays.

  • Customer Service: 1-800-381-0759

Mailing Address

If you have an issue with a Vitacost product, customer service or order of any kind you can contact Vitacost by mail. Mail contact is slower than any other means of contact and it is not safe to include payment or financial information in your letter. Most customers reserve mailing a letter to a company like Vitacost when there is a compliment or complaint about customer service.

VitacostAttn: Customer Service130 Lexington PkwyLexington, NC 27295

Official Website

The official Vitacost website at is a fantastic source of information, including articles and videos. You will immediately notice the marketing push for new products on the front page. Coupon codes, special offers and new products are prominently displayed to increase sales or ease access to information for consumers. Across the top of the website are categories, including Diet, Food, Pets, Home and Kids. These categories help narrow down the extensive product lines available from Vitacost to make it easier for consumers to find the products they are looking for.

Customer Service Email

A quick and easy way to reach a Vitacost customer service representative is to send the contact form. The form is simple enough asking for a name, email and reason for sending the email. There is also a link to the FAQs page at so customers can find instant answers to the most common questions.

Contact Form:

Our Experience

The Vitacost customer service line opens with a message about long wait times because the company has many happy customers calling at the same time. After the introduction message, which lasted 35 seconds, we pressed 0 to skip the list of options. That just restarted the long message all over again. Instead of pressing 0 you can press 3 to reach a customer service agent. We were then placed on hold for about two minutes before we were connected with an agent.

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17 Comments on “Contact Vitacost Customer Service
  1. almost impossible to contact you about an item that does not match your description. E-mail won’t go through since your site thinks my address is not valid (it is). chat is always offline, phoning gets me a person who wants me to call the manufacturer, and it’s almost impossible to find a mailing address.

  2. Order # 17988563 (order date 09/11/2014) arrived at our home today poorly packed, so that 5 of the 10 packages have a significant amount of the granola pulverized. Until now past orders of this granola have come well packed, with good results. Please ensure that the granola is packed correctly the next time. Thank you! Louis De Sitter

  3. I have been on the phone for past 15 minutes and the recording keep going on, no one answer the phone, I trying to located my package and I am frustrated.

  4. This is my 4th time using vitacost. It has previously come on time, well packed and if I have a question, I got right through on phone. Today…not the case. I ordered over three weeks ago…can’t get through to help on phone…keeps me on hold. It’s mid-day on Friday. I wouldn’t think there should be a problem. WASSUP???

  5. Received my order and need to report that 2 of the coconut waters were damaged and leaked into the plastic bags and thru a small hole into a corner of the box. On the top where the cap and the cardboard meet, there was a tear in one container where the leakage occurred. The other container must have sat for sometime in the leaked liquid because the bottom of that one had water damage and swelling to it. These were both the plain coconut waters. Please credit my account for the 2 boxes at $4.14 total. I’m leaving on vacation (which is why I ordered these 8 bottles) and cannot have replacements delivered during this time. Thank You

  6. When I click on “unsubscribe” in your too-many emails, I’m brought to a page to “sign-in” using my password that I used to get into your site at first visit. That trick should’ve died out 10 years ago.
    I can’t remember the password, and now hate you more intensely with each additional email offer I get. I won’t go to your site, and I won’t buy from you. I hate you. UNSUBSCRIBE ME

  7. Hi !
    I really appreciate your reliable service.
    I ordered 7 bottles of ocugurad plus on 9-14-2015 ( # 19439195).
    one bottle was totally crushed and I don’t what to do.
    Please, let me know what to be.
    Thanks !

  8. Your service has been great with all the orders that I have made. Next day delivery on many of them. My problem today was being charged shipping and handling when I had bought $26.97 worth of Vitacost products. I believe that I should receive $4.99 off of my next order.

    Thank you.

  9. Been a customer for a couple years, called to place a order, 11/5/15, my phone is 760-419-5724, I’ve mostly been happy, but today I’m alnost ready to shop elsewhere. . Tried to order by phone, and 1st two items ,I was told are out of stock, vitacost items, in both watehouses, I ask can you tell me of comp products, and it sounded like rep didn’t want to help look them up or indicated she would have to look through all the items. Isn’t she supposed to do that?? I had several items to order, but said please contact a manager and got nowhere, so I said contact me if you want a order and then was told that she could probably email on one of the items if it gets in!!!
    Items you were out of stock in both warehouses were…coq10, and krill oil. Really???
    Are you still interested in my business. Your sales rep, wasn’t the most helpful and couldn’t tell me when product might be in.

  10. I recently received a sealed box containing order# 030482792. When I opened the box, a small roach crawled out. I am not concerned with any of the products being contaminated, but I thought you might like to know and take some preventive measures. Thanks

  11. I just got home and pulled into my garage and realized I ran over something. I got out and checked and there was my smashed box of vitamins. My husband had been outside cleaning the driveway a few minutes before I got home and left the garage door open for me. The package was placed inside the garage and I did not see it. I checked the smashed box and two bottles were smashed but do not appear to be broken. Hopefully, the vitamins will be ok. This is the first time the delivery has been left inside our garage – they always leave the packages on our front porch. I was shocked and upset about this. Please tell your delivery service to leave packages on our front porch in the future. Thank you.

  12. YOUR Site is SO ‘screwed up’ I don’t even want to order ANYTHING from you anymore, until you FIX it! :-(

    I have literally wasted hours of my time TRYING to log in, enter user names, and passwords, only to be told they are incorrect, and try again, etc., and yada, yada, yada….. :-o

    Well, to HELL with VitaCost and all your damned geeks who seem to keep doing everything they can to keep me OUT of their ‘digital tree fort’, and keep everything to themselves! The data world seems intent on usurping what the rest of the world has always seen as normal, and replacing it with their own ‘geek view’ of ‘normalcy’. :-(

    I’ll just go back to normal shopping at my neighborhood, retail outlet stores.

    Perhaps, if, & when VitaCost’s Management gets back to providing REAL ‘Customer Service’, in the old-fashioned sense, instead of letting ‘the tail wag the dog’, as the IT community likes to have it, there is a chance you can capture a piece of this part of the market again.

    Sincerely disgusted, I remain,

    Robert Biccum

    On Nov 27, 2015, at 2:03 AM, wrote:

  13. Hello and Merry Christmas, I called and you are closed. Good for yall. I am very pleased with the service at Vita Cost. I do appreciate the quick delivery of my last order. When I opened the box everything was in great shape but my coffee. I ordered French Roast and two of the k-cups were open and spilled out. I wanted u to know. My order # was 308227319. The box was slightly crushed on one side and the coffee is in a flimsey little box. Well when you get back to work let me hear from you. Happy Blessed New Year.
    Sincerely, Donna

  14. Order # 605226201 shipped on 12-27-15. It is now 1-5-16 and I have not received this package. That’s ten days. Should be here by now.

    Tracker number 74899991067932610430 doesn’t tell me very much. Can you find it.

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