Contact Vitacost Customer Service

Contact Vitacost Customer Service

Contacting Vitacost Customer Service Center

Vitacost is a huge online store offering spices, vitamins, supplements, foods products, baby products and more. While Vitacost does offer a personally branded line of products they also sell products from other brands. The website is a little confusing as there are so many links, marketing pushes and categories to choose from, but prices appear to be lower than several competitors and the company has been around for nearly 20 years, as of 2013.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Vitacost customer service is open Monday to Friday 8 a.m. to 7 p.m. and Saturday and Sunday from 9 a.m. to 6 p.m. Customer service hours may be altered or eliminated on national holidays.

  • Customer Service: 1-800-381-0759

Mailing Address

If you have an issue with a Vitacost product, customer service or order of any kind you can contact Vitacost by mail. Mail contact is slower than any other means of contact and it is not safe to include payment or financial information in your letter. Most customers reserve mailing a letter to a company like Vitacost when there is a compliment or complaint about customer service.

VitacostAttn: Customer Service130 Lexington PkwyLexington, NC 27295

Official Website

The official Vitacost website at is a fantastic source of information, including articles and videos. You will immediately notice the marketing push for new products on the front page. Coupon codes, special offers and new products are prominently displayed to increase sales or ease access to information for consumers. Across the top of the website are categories, including Diet, Food, Pets, Home and Kids. These categories help narrow down the extensive product lines available from Vitacost to make it easier for consumers to find the products they are looking for.

Customer Service Email

A quick and easy way to reach a Vitacost customer service representative is to send the contact form. The form is simple enough asking for a name, email and reason for sending the email. There is also a link to the FAQs page at so customers can find instant answers to the most common questions.

Contact Form:

Our Experience

The Vitacost customer service line opens with a message about long wait times because the company has many happy customers calling at the same time. After the introduction message, which lasted 35 seconds, we pressed 0 to skip the list of options. That just restarted the long message all over again. Instead of pressing 0 you can press 3 to reach a customer service agent. We were then placed on hold for about two minutes before we were connected with an agent.

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8 Comments on “Contact Vitacost Customer Service
  1. almost impossible to contact you about an item that does not match your description. E-mail won’t go through since your site thinks my address is not valid (it is). chat is always offline, phoning gets me a person who wants me to call the manufacturer, and it’s almost impossible to find a mailing address.

  2. Order # 17988563 (order date 09/11/2014) arrived at our home today poorly packed, so that 5 of the 10 packages have a significant amount of the granola pulverized. Until now past orders of this granola have come well packed, with good results. Please ensure that the granola is packed correctly the next time. Thank you! Louis De Sitter

  3. I have been on the phone for past 15 minutes and the recording keep going on, no one answer the phone, I trying to located my package and I am frustrated.

  4. This is my 4th time using vitacost. It has previously come on time, well packed and if I have a question, I got right through on phone. Today…not the case. I ordered over three weeks ago…can’t get through to help on phone…keeps me on hold. It’s mid-day on Friday. I wouldn’t think there should be a problem. WASSUP???

  5. Received my order and need to report that 2 of the coconut waters were damaged and leaked into the plastic bags and thru a small hole into a corner of the box. On the top where the cap and the cardboard meet, there was a tear in one container where the leakage occurred. The other container must have sat for sometime in the leaked liquid because the bottom of that one had water damage and swelling to it. These were both the plain coconut waters. Please credit my account for the 2 boxes at $4.14 total. I’m leaving on vacation (which is why I ordered these 8 bottles) and cannot have replacements delivered during this time. Thank You

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