Contact Vitacost Customer Service
Contacting Vitacost Customer Service Center
Vitacost is a huge online store offering spices, vitamins, supplements, foods products, baby products and more. While Vitacost does offer a personally branded line of products they also sell products from other brands. The website is a little confusing as there are so many links, marketing pushes and categories to choose from, but prices appear to be lower than several competitors and the company has been around for nearly 20 years, as of 2013.
Phone Contact Numbers
Vitacost customer service is open Monday to Friday 8 a.m. to 7 p.m. and Saturday and Sunday from 9 a.m. to 6 p.m. Customer service hours may be altered or eliminated on national holidays.
- Customer Service: 1-800-381-0759
If you have an issue with a Vitacost product, customer service or order of any kind you can contact Vitacost by mail. Mail contact is slower than any other means of contact and it is not safe to include payment or financial information in your letter. Most customers reserve mailing a letter to a company like Vitacost when there is a compliment or complaint about customer service.
VitacostAttn: Customer Service130 Lexington PkwyLexington, NC 27295
The official Vitacost website at http://www.vitacost.com/ is a fantastic source of information, including articles and videos. You will immediately notice the marketing push for new products on the front page. Coupon codes, special offers and new products are prominently displayed to increase sales or ease access to information for consumers. Across the top of the website are categories, including Diet, Food, Pets, Home and Kids. These categories help narrow down the extensive product lines available from Vitacost to make it easier for consumers to find the products they are looking for.
Customer Service Email
A quick and easy way to reach a Vitacost customer service representative is to send the contact form. The form is simple enough asking for a name, email and reason for sending the email. There is also a link to the FAQs page at http://www.vitacost.com/Faq so customers can find instant answers to the most common questions.
Contact Form: http://www.vitacost.com/survey-contact-us
The Vitacost customer service line opens with a message about long wait times because the company has many happy customers calling at the same time. After the introduction message, which lasted 35 seconds, we pressed 0 to skip the list of options. That just restarted the long message all over again. Instead of pressing 0 you can press 3 to reach a customer service agent. We were then placed on hold for about two minutes before we were connected with an agent.