Contacting Visa Customer Service Center
Visa is a company that is spread all over the world. Most often, the bank that provides the credit card or debit card with the Visa logo will have specific contact information for that particularly financial institution. If you are interested in contacting Visa directly, the corporate Visa website may be what you are looking for.
Phone Contact Numbers
As Visa does not issue cards directly, the corporate contact page asks customers to contact the issuing financial institution if there is a problem with the card or account. That Visa customer service information is located on your monthly billing statement.
USA/Canadian Customer Service: 1-800-VISA-911
Direct US Customer Service Phone Number: 1-303-967-1096
Visa also provides a complete list of financial institutions that currently fund Visa credit cards. This page does not offer phone contact numbers for the companies, but it does offer a link to the main page of each financial institution.
Visa Financial Institutions: http://usa.visa.com/personal/account-inquiries/index.html
At the bottom of the contact us page on the Visa corporate website, we found a post office box address customers are to use if they need to contact Visa directly. Again, this is the address for corporate, not for the financial institution your Visa card is associated with.
PO Box 8999
San Francisco, CA 94128-8999
Customer Service Email
Visa offers a beefy FAQs section for customers who have questions about Visa and Visa accounts. If the question is not answered on that page, Visa suggests sending in email to AskVisaUSA@visa.com. There is no mention of how long responses will take, but the company warns customers not to include personal or financial information.
We sent Visa an email – let’s see how it takes for Visa to answer our question.
Our call to Visa was quick and to the point. The call was answered by a rich automated series of questions. After pressing 1 for English, we pressed 0 for a customer service representative. We were asked to take a survey after the call and the call was then transferred. There was some scratchy music and a wait. After 2 minutes and 35 seconds, our call was answered by a representative. Several times throughout the call we were told our call would be answered shortly. The customer service representative has a strong accent. When we asked for the phone number for the corporate office, we were told to visit the corporate website.
When Visa takes 3 days to respond to a request, it appears that customer service is not on the top of the list. The email inquiry sent to Visa did not answer or question, it only offered additional contact information, see below:
From: Ask Visa USA
Date: Mon, Mar 19, 2012 at 9:46 AM
Subject: 17 CVG RE: Customer Service Email
To: Richard Banks
Thank you for your message. Please provide information regarding the nature of your inquiry, so that we may refer you to the appropriate area for assistance.
From: Richard Banks
Sent: Friday, March 16, 2012 4:22 PM
To: Ask Visa USA
Subject: Customer Service Email
I was wondering if there is a direct contact email for Visa customer service or Visa corporate?
Did you have a better experience with Visa?