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Contact Visa Customer Service

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Contacting Visa Customer Service Center

Visa is a company that is spread all over the world. Most often, the bank that provides the credit card or debit card with the Visa logo will have specific contact information for that particularly financial institution. If you are interested in contacting Visa directly, the corporate Visa website may be what you are looking for.

Contact Info:

Phone Contact Numbers

As Visa does not issue cards directly, the corporate contact page asks customers to contact the issuing financial institution if there is a problem with the card or account. That Visa customer service information is located on your monthly billing statement.

USA/Canadian Customer Service: 1-800-VISA-911

Direct US Customer Service Phone Number: 1-303-967-1096

TTY: 1-410-998-8390

Visa also provides a complete list of financial institutions that currently fund Visa credit cards. This page does not offer phone contact numbers for the companies, but it does offer a link to the main page of each financial institution.

Visa Financial Institutions: http://usa.visa.com/personal/account-inquiries/index.html

Mailing Address

At the bottom of the contact us page on the Visa corporate website, we found a post office box address customers are to use if they need to contact Visa directly. Again, this is the address for corporate, not for the financial institution your Visa card is associated with.

Visa Inc.
PO Box 8999
San Francisco, CA 94128-8999

Official Website

The official website for Visa credit cards is http://usa.visa.com in the United States. There are international websites as well. The corporate website is available at http://corporate.visa.com.

Customer Service Email

Visa offers a beefy FAQs section for customers who have questions about Visa and Visa accounts. If the question is not answered on that page, Visa suggests sending in email to AskVisaUSA@visa.com. There is no mention of how long responses will take, but the company warns customers not to include personal or financial information.

We sent Visa an email – let’s see how it takes for Visa to answer our question.

Our Experience

Our call to Visa was quick and to the point. The call was answered by a rich automated series of questions. After pressing 1 for English, we pressed 0 for a customer service representative. We were asked to take a survey after the call and the call was then transferred. There was some scratchy music and a wait. After 2 minutes and 35 seconds, our call was answered by a representative. Several times throughout the call we were told our call would be answered shortly. The customer service representative has a strong accent. When we asked for the phone number for the corporate office, we were told to visit the corporate website.

When Visa takes 3 days to respond to a request, it appears that customer service is not on the top of the list. The email inquiry sent to Visa did not answer or question, it only offered additional contact information, see below:

From: Ask Visa USA
Date: Mon, Mar 19, 2012 at 9:46 AM
Subject: 17 CVG RE: Customer Service Email
To: Richard Banks

Thank you for your message. Please provide information regarding the nature of your inquiry, so that we may refer you to the appropriate area for assistance.

Visa Webmaster

From: Richard Banks
Sent: Friday, March 16, 2012 4:22 PM
To: Ask Visa USA
Subject: Customer Service Email

I was wondering if there is a direct contact email for Visa customer service or Visa corporate?

Richard B

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Rating: 2.0/5 (12 votes cast)
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28 Comments on “Contact Visa Customer Service
  1. As a card holder, I am not pleased with Visa’s use of Ray Lewis on its NFL promotion. He may not have been convicted, but to many of us he is a murderer, and should not be glorified. His involvement in that case alone should be reason enought not to have him connected to any respectable company.

  2. Hello. Some info was supposed to mailed. To my adress. Whlch is 781Robindrse/Conyers.ga30094. My conact number 7708204997/I applied for theplatium business card. I belive credit card. And appiled for the debit business platium card. I’m assoated with these corprations sprint/citibank/bnymellon/wellfargo/lg eletronics company. And also micsoftsamsung .your a good company. And thank you.

  3. I am fed up with deductions from my prepaid visa card that have not been authorized by me, this is rediculous that some one can keep doing this and nothing can be done to stop it. I am now refusing to give visa any money to have the card cancelled because someone else is charging on it. up yours visa!!!!!!

  4. Hello,

    I would like to know why, you would allow merchants to charge 50 cents on purchases less then $10.00? To me this is like saying they have a right to steal from people when they can’t afford to spend that much or simply don’t need that much. I love on fixed income and sometimes after my bills might end up with less them $20.00 to live on for the month. So if i need a gallon of milk and nothing else for not them why should i lose money because i’m to poor to spend more. You need to realize how this effects people and your allowing the greed of businesses to rip people off. I am disgusted with this and will soom be getting rid of all cards and never use them again for this reason. You should of never given them the right to steal peoples money that way. I guess the big companies are working together to line each others pockets by taking it from those who have very little to nothing as it is. Us disabled have no choice, we can’t work for medical reasons. so our limited disability income is all we have, and they are taking that away little by little and you just helped us lose even more. SHAME ON YOU

  5. Dear Sir
    Please i need your telephone No and email of your head office at Saudi Arbia.
    Ahmed Mahmoud
    Financial Controller

  6. As a loyal card member I am not pleased with visa. I am out of the country and have called the international numbers that are on your website only to have my call ended. My card was cut off because there was a question of fraud. The first day I called about the feud I talked to some one who told connected me to the visa. The next day I called the same number and someone told me they could not connect to visa because they were a third party. No consistency and I am out of the country an can’t get any assistance. I havnt had any problems with my Amex card. Terrible customer service or should I say none at all. When I get back to the states I am going to get rid of this card if I don’t get any assistance tomorrow. I have spent the whole week haggling with this card.

  7. I will not be using my VISA ever again. If I can’t use it to purchase a firearm – it isn’t worth having. Hasn’t anyone at VISA ever read the Constitution ??? 2nd Amendment perhaps ??

  8. reps should speak english hard to understand and little understanding of issues at hand I am a foreigner but do know how to speak english it is a embarishment to have these folks try to represent an American Company

  9. yes i boght a sprint lg phone with ur visa card and from terra com cell phone service and the batery is shot and i was wondering if i had to pay for it or the credit card comp. would make them make it good they will not deal with me it had a 30 day warranty but this thing was messed up wen i got it so if visa could talk to terra com about this i would apperciate it hteyve got a reputation of puting it to people if u could help id aperciate it harold royse

  10. I have a visa debit card through my bank. My question to you folks is:what gives you the right to my $50 every time I put gas in my car. I take care of my elderly Mother and she needed ensure because she isn’t eating very good and just because of the $50 you took out of my account, I couldn’t get my Mother her Ensure. I had to wait 2 days before I could get that for her. I don’t see why you think you can use my money for 2 days like that. It’s not fair for those who live paycheck to paycheck.

  11. To Whom It May Conceern:

    I, Barbara Burrage would like to know if I can receive a cancellation of debt form. I am currently not working, but I still owe an outstanding debt. So, I was wondering if I can get a cancellation of debt form ? You can contact me with your reponse at the above email address.

    Thank you,
    Barbara Burrage

  12. Tried to use a VISA gift card at a hotel..amount saw to be applied to the hotel charge but when the service rep tried to use the amount , the computer rejected the card. Called vise who then transfered me to another company. I was then advised that an additional charge of $37.50 would be applied to the transaction because I was trying to use the card at a hotel..No where NO WHERE does the rules say anything about an additional charge… I have use AMERICAN EXPRESS card many times before and NEVER was charged additional charges.. guess the answer is NOT to buy vise but AMER EX.

  13. okay but your Visa Prepaid Card when typed the number in it says not active and then your customer service 24 hour hotline is a joke no one answers for hours how can be 24 hour helpline if no one answers!-! about the stupid cards paid visas fee.so I can send money to someone that really needed it and nothing happens thank you

  14. dear sir my one peopal he is stay in new air port he arraived today morning no body ceam bickkub him so i need your halpe i have visa number if you can give company telliphone number

  15. dear sir i have one visa number if you can give company telliphone number plz bcs my one driver waitting in doha airphort

  16. With problems in Russia I heard Visa is not honoring transactions with Russia. We are going on a cruise to St Petersburg and wonder if we can use our card?

  17. I wanted to tell Visa that I was traveling to Europe and wanted to use my card while there. Trying to find a customer service number to fall was infuriating. Between commercials for other services, menu changes, lack of being able to speak to a rep and dropped calls, I have decided to look for a more customer friendly card. Do this, try to find a number to all and let me know how you found it. The number on the back of my card started a commercial for med alert. When I declined my call was dropped.

  18. I mailed a payment on September 3, which was due on September 7.
    and as of September 8, no payment was received ! how long does mail
    Take to get from Pa. To wherever ? if I am charged a late payment
    Fee I will part company with Visa.

    Gary P. Hanlon Whitehall Pa.

  19. I HAD LOST $200 BY A FRAUD SITE.FIRST THEY OFFER FREE TRIAL VERSION
    AND THEY ASK MY VISA CREDIT CARD INFORMATION.THEN THEY DEDUCTED APPROXIMATE AROUND 200$.SO IF THERE IS ANY WAY TO GET MY MONEY BACK.

  20. Yesterday, VISA notified me of an unauthroized charge to my card. Surprisingly, the charge was on a virtual number (I use Shop Safe) and for the full amount on this one-use/one-vendor number, $241. Concurrently, the legitimate online vendor charged me the amount of my purchase, $240.39. When I checked my account, both charges showed.

    I told the Fraud Dept at VISA that one charge was legitimate and one was not. The agent said he would reverse the fraudulent charge, that it was not necessary to cancel my account since I had used a generated ShopSafe number, and asked me to hold. After 12-minutes I was disconnected, and he did not call me back. I checked my account later and found that it had been canceled by VISA, and a new card sent put into the mail. I made two subsequent calls to VISA, one which got a totally unknowledgeable agent, and finally learned that it was impossible to reverse the cancellation (I am going on the road today and need my card), and that they had no explanation of how that one-use number was used twice. The whole point of SafeShop is that I can limit the amount, the number of “dips” into my account, and restrict it to one vendor. The fraudulent charge was made by a non-existent entity.
    It seems to me that either Effiliate (who fulfilled the legitimate order), or the FIA Card Services/VISA systems have been hacked. VISA will not admit to this fact. I’ve also notified the legitimate vendor, who said they are not aware of any problem — a typical response.

  21. I called to ask a question regarding using my debit/credit visa bank card to purchase a Visa Gift card. I have done this many times in the past without a problem. This time I was told by a Walmart cashier that I had to use my card as a debit only in order to make this purchase. Whether I choose to “debit” and enter my PIN number (for easy theft) or to use it as a “credit” without entering a pin has never presented a problem. However, your representative gave me the stupidest answer I’ve ever heard.

  22. I was very much interested in giving your gift cards as Christmas gifts—-
    UNTIL, I saw your ridiculous fees! 20% on a $25 gift card? As I stated—ridiculous!

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