Contacting Virgin Mobile Customer Service Center
Virgin Mobile is a huge company with 11 media/mobile, 18 lifestyle, 12 travel, 3 money, 3 music and 3 people/planet divisions. There is very little that Virgin Mobile doesn’t offer the customer, though many customers have no idea there are so many different subsidiaries under the huge Virgin umbrella – and Virgin isn’t stopping growth any time soon. There is a section of the main website that tempts visitors to submit a Big Idea to the company.
On the main contact page for Virgin Mobile there is are contact phone numbers and an email form – no other information is openly listed.
Phone Contact Numbers
Customer service agents are available in the Virgin Mobile US call center from 4 A.M. to 9 P.M. PST. There are agents answering calls seven days a week.
- Virgin Mobile/PayLo Customer Service: 1-888-322-1122
- Broadband2Go: 1-877-877-8443
- Assurance Wireless: 1-888-321-5880
- Customer Resolutions: 1-866-794-8049
Customer ResolutionsVirgin Mobile USA, L.P. 10 Independence Blvd. Warren, NJ 07059
Virgin Media operates a ton of websites, but the one dedicated to the US division of Virgin Mobile is available at https://www1.virginmobileusa.com. This site is where customers can order products and services, access their account, make payments, contact customer service and more.
Customer Service Email
Instead of listing a dedicated customer service email address, Virgin Mobile offers a contact page. The contact page requires your name, account type and email address, but you have the option of entering your mobile number and account PIN if desired.
You can also email the executive escalations department at: firstname.lastname@example.org
Virgin Mobile customer service is considered some of the best in the nation so we wanted to test it out. Our call was answered by Alex, a virtual representative. You have to speak your options, but we waited to see if the call would be moved to customer service if we said nothing. (We tried to press 0 to move straight to a customer service representative, but that didn’t work.) If you are not a Virgin Mobile customer, it doesn’t appear you can talk with a representative.