Contact Vicroads Customer Service

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Contact Vicroads Customer Service

Contacting Vicroads Customer Service Center

Vicroads is the DMV equivalent in Victoria, Australia. Much like the DMV in the United States, Vicroads offers customers online options to order replacement licenses, driver history reports and change your address all without heading to a local Vicroads office. If you need to contact a Vicroads office in person you can find the address to the nearest office or you can contact a Vicroads customer service agent by phone, mail or email.

Contact Info:

Phone Contact Numbers

When calling Vicroads customer service call between 8:30 a.m. and 5 p.m. Monday to Friday or 8:30 a.m. and 2 p.m. Saturday.

  • Customer Service: 131-171
  • Number Plates: 1-300-660-417
  • Hazardous Road Conditions: 131-170
  • Road Safety: 1-300-360-745
  • Bicycle Information: 03-8376-8888 or 1-800-639-634
  • TTY: 13-36-77 ask for 13-11-71
  • Speak and Listen: 1-300-555-727 ask for 13-11-71
  • TIS: 13-14-50
  • Head Office: 03-9854-2666
  • International Registration: +61-3-9854-7763
  • Other International Calls: +61-3-9854-2666
  • VIC Government Bookshop: 1-300-366-356
  • Sprayline: 03-9861-7333

Mailing Address

We found two important mailing addresses for Vicroads customer service. The first is the address for registrations and driver license assistance. The second is a general customer service address. Neither address should be used to send payment or financial information of any kind.

Registration and Driver License:

VicroadsAttn: Registration and Vehicle LicenseGPO Box 1644MelbourneVIC 3001

Customer Service:

Vicroads Head OfficeAttn: Customer Service60 Denmark St. Kew VIC 3101

Official Website

For more information on Vicroads and access to online account options you can visit the official website at You will notice a list of options on the left side of the page. These options are the most commonly accessed pages of the website. Across the top of the page are additional links for general information categories like safety, registration and road conditions.

Customer Service Email

When a call takes too long and a letter is just not an option, Vicroads customer service is available for feedback and questions via email. Again, do not send payment information by email even if the inquiry is regarding a payment issue.

Customer Service:

Our Experience

Do you have an experience with Vicroads customer service you’d like to share with the world? If Vicroads is anything like the DMV in the United States wait times are horrible and customer service is next to impossible to reach by phone. We would love to hear your customer service stories – both by phone and in person. Were you given the customer service you expected from Vicroads?

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One comment on “Contact Vicroads Customer Service
  1. As Road Transport and Safety Agency in Zambia, we are in the process of establishing a risk management. Our core mandate is road safety and road transport management. You have one the best risk management policies around the world. As an agency in Zambia we would like to come and learn from you about risk management. We should pay for all travel and living expenses. we have picked on vicroads because your business nature is similar to ours.Kindly advise us the office we should address our request to.
    Chuncky kanchele
    Head Statistics and research
    Road Transport and safety agency.

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