Contacting Verizon DSL Customer Service Center
All Verizon products, aside from Verizon Wireless, are supported via the main Verizon website. Veri8zon DSL is considered high speed internet, so all customer service inquiries need to be made to the high speed internet department.
Phone Contact Numbers
- Customer Service: 1-800-837-4966
The mailing address for customer service is dependent on your zip code. You’ll need to visit the customer service page and scroll to the bottom of the page for the Mailing Address link. Click the link and enter your zip code.
Verizon Corporate Office140 West St. New York, NY 10007
Verizon Headquarters1095 Avenue of the AmericasNew York, NY 10036
You can find information on Verizon DSL and other Internet products and services on http://www22.verizon.com/home/verizonglobalhome/ghp_landing.aspx. This landing page is where customers choose what type of service they want to learn more about. For Verizon DSL click Residential or Business and then click Services at the top of the page.
If you are interested in finding out if services are available in your area, you can check service availability for Verizon DSL and other products via the main website. You can also log in to your account at any time to pay bills, modify services and add services. If you are under contract for a specific product or service tier, contact customer service before making any changes.
The Verizon DSL customer service department is available by email, but you cannot email them directly. You have to send your communication using the high speed internet contact form https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm. When sending the form, you are required to provide your account number from your bill, so the customer service department does not accept emails from non-customers. We filled out the customer service contact form to ask if Verizon DSL was available in our area. We placed six zeros in the account number field and the contact form sent without a hitch.
We called Verizon DSL to ask about when service coverage will be available in our area. We were asked to enter our zip code for identification purposes, but the automated system did not move our call to a customer service agent, it told us that Frontier was responsible for our service based on the phone number we entered. We did not enter a phone number. We called back in an attempt to bypass the system and reach an agent. We pressed 0 twice but we were given the same message despite not entering a phone number the second time either.