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Contact Verizon Customer Service

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Contacting Verizon Customer Service Center

Verizon is a mobile phone and mobile Internet company located in the United States. Customers can apply for new service, upgrade accounts and order accessories all from the official website. There is also a dedicated portion of the website for customers who need Verizon customer service support.

Contact Info:

Phone Contact Numbers

Getting in touch with Verizon by phone is quick and simple, at least based upon the number of phone contacts listed on the Verizon customer service website. You can choose to use your mobile phone to get information or call from a landline, in some cases.

  • Customer Service: *611 (from mobile phone) or 1-800-922-0204
  • Customer Service Prepaid: *611 (from mobile phone) or 1-888-294-6804
  • Consumer Sales: 1-800-256-4646
  • Business Sales: 1-800-899-4249

Customer service is available from 6 a.m. to 11 p.m. Monday to Sunday.

Mailing Address

Customers have multiple mailing addresses to use when they want to contact customer service by mail.

Verizon Wireless
Customer Service Department
P.O. Box 105378
Atlanta, GA 30348

Or

Verizon Wireless Payment Center
P.O. Box 660108
Dallas, TX 75266-0108

Or

Verizon Wireless
Attn: Prepaid Customer Service
P.O. Box 1037
Folsom, CA 95763-1037

Official Website

The main website for Verizon customer service is http://www.verizonwireless.com. You can log in to your account, make a payment, schedule future payments, add a line and more. If you are having trouble with your Verizon phone or account, you can contact customer service from the main website as well.

Customer Service Email

There are three customer service contact forms depending on the reason you need to contact customer service.

There is no direct email address listed. We have contacted the customer service department to find out if a customer service email address is available for customers who desire to contact customer service without visiting the main website.

Our Experience

Verizon’s customer service line is based in the United States. At first, there was an automated response. Before choosing any other options, we had to identify whether we were Verizon customers or not. It gave us more options about different phone plans. We pushed 0, and we were directed to a representative. It took approximately two minutes for a representative to answer. The representative had a foreign accent.

Several online forums stated Verizon didn’t particularly have the greatest customer service in the industry. To an extent, we experienced similar results. After sending an email inquiry to customer service, we received a response in 2 days. Although the response time was out of character for a retail company, we did receive answers to our question regarding a customer service email contact. The representative even provided an alternative contact page, see below:

From:
Date: Sat, Mar 24, 2012 at 10:01 AM
Subject: Other (WFM89367804)
To: Richard B

Dear Richard Banks,

Thank you for contacting Verizon Wireless via our website. Thank you for your patience with our response to your email. My name is Ashley Diana and I will be happy to provide you with an e-mail address to contact us. I hope you are enjoying your day so far.

You may send us an e-mail through our website and include your SSN or billing system password along with your inquiry. You can send a new e-mail by clicking this direct link to the “Contact Us” page:

www.verizonwireless.com/contactus

I make it my personal goal to provide the best customer service in the industry. I hope that I have done that for you today by providing you with a contact e-mail address for us. We appreciate your business and thank you for using Verizon Wireless.

Ashley Diana
Verizon Wireless

—–Original Message—–
From: Richard B
Sent: Thu Mar 22 08:39:16 EDT 2012
To: vzwkanaCustServiceSE@GL.Verizonwireless.com

Full Name: Richard Banks
Primary Subject: Other
Message Body: I would like to know if there is a customer service email address customers can use to contact customer service with a question?

Have you bought Verizon products? Have you experienced trouble with Verizon’s products? Have you experienced problems with Verizon’s customer service line? Tell us your story.

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Rating: 1.7/5 (31 votes cast)
Contact Verizon Customer Service, 1.7 out of 5 based on 31 ratings
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91 Comments on “Contact Verizon Customer Service
  1. I purchased at Costco only to return the phone in time to exchange it for another. I decided I again wanted the iphone. Costco Verizon (3rd party seller) never mentioned to me that if I returned the phone, I would have to choose one of their phones or pay FULL PRICE AT ANOTHER VERIZON STORE, EVEN THOUGH I WAS TECHNICALLY A NEW CUSTOMER. I called customer service…Which should be called “We can’t do shi+ for you service-less”….I even wrote a letter to their president and NO RESPONSE. Thanks Verizon. I will cancel service when my contract runs out and I have already warned countless customers about Verizon. Someday, people will grow tired of the BS and stop buying from them. They did NOTHING to correct the problem and I talked to several people…$650 for a phone that only should have cost $250 MAX! I will say goodbye to Verizon SOON!

  2. I am looking to block a phone number from SMS and calling my phone? Just wondering how i do so. I have used several apps that were not up to standards.

  3. I had an account for the landline with Verizon. We changed provider. Verizon sent us the final bill which we paid. Next we got a bill with $1.54 CREDIT. Now Verizon wants us to pay money they say they owe us!!! Crazy.
    I have called and wrote letters to Verizon. Verizon do not want to sent us a check for $1.54 what Verizon owes us according to their statement and put us to credit agency because ????they owe us the money!!! It is a crazy but they ruined our credit. Look like a have to sue them to get it right.
    Now Verizon says they do not have any more our account so they can’t correct it.

  4. hi Sir,
    I have purchased a new blackberry handset in india and using vodafone postpaid number in my handset but i am not able to access BIS on my perticular handset with any sim card / any operator.

    i was contacted vodafone customer care several times but they are saying that,
    sorry your BB pin has been blocked from verizon wireless for data or bis services.

    So kindly unblock my bb pin from your server.

    Regards
    Amir
    Data and blackberry support
    Vodafone India

  5. I am astonished and amazed that in this day and age of “exceptional customer service”, the wait time to get a rep to answer the phone is ridiculous. I have sat here for over 30 minutes to get a live voice on the line, and this drill happens every time I need to contact Verizon. What is wrong with your business model where you can’t provide quick and efficient service? You’re a PHONE COMPANY for god’s sake!

    • Verizon is a predatory company with a focus on harassment, bait and switch tactics,unfair practices and very poor customer service. In autumn 2012, I went to the Verizon store to buy a modem. I was on a job site and needed to connect to the company Wi-Fi. I asked the company management what they recommended and they said I should buy a major brand modem. I noticed the Verizon store in the same mall as the grocery I used and inquired if Verizon had a modem for sale that met my needs and described my location and situation. The sales person selected one. He presented me with a document to sign at the register that had me paying monthly for the modem. I restated what I needed and told him I just wanted to buy, not finance, a good quality unlocked modem like u can buy an unlocked cell phone. He selected another modem and checked me out. It seemed expensive like unlocked hardware would be but if it worked it would have been worth it to me. I took the modem in the bag to the company management and they told me Verizon would not work to connect to their wifi. The next day I had off (approx. 5 days) I returned the modem to the same store still in the bag, sealed and unwrapped. I was told I had to pay a restocking fee. I complained but conceded since the store would not accept the return without me paying them to do it, it just seemed like a punishment fee. Approx. late December I started getting frequent calls on my cell phone that would hang up as soon as I answered. In January I called the number to find out who was pranking me and found it to be Verizon and that the salesperson had set up an account in my name and they were charging me for service without my knowledge or consent. I connected to a customer care supervisor who assured me, after a lengthy 2 hour conversation, that she would close the account and eliminate the charge. During the conversation she would put me on hold several times as she received a series of approvals to finalize those decisions. She said it may take a week or two to go through the system but again said I owed nothing and the account was closed.It’s now March and I am still receiving constant calls from Verizon and when I do connect to customer care they say I have an account, I owe them money, they can’t look up my previous phone call notes, they can’t connect me to a supervisor, they don’t have an audio recording of my previous phone calls, they don’t have any alternate ways other than phone calls to connect to customer service supervisors. Most of the time they just hang up when I answer their calls. I called the corporate office in Georgia at (908) 306-7000 and asked for the corporate customer service management but the operator just transferred me to a general customer service department rep located in Alabama. Since that initial call, the corporate operator will not answer my phone calls so I assume she has blocked my number. I cannot connect to their customer service online since I actually don’t have an account.

      • I have had the same experience as the client above. Verizon Wireless customer service is absolutely absurd. They do not know the meaning of “customer service”. I tell everyone I know DO NOT USE VERIZON WIRELESS UNDER ANY CIRCUMSTANCE!!!! ALL THEY DO IS TRY TO MAKE YOU PAY MONEY YOU DO NOT OWE THEM. WHEN YOU DO GET TO FINALLY TALK TO A HUMAN BEING …. THEY HANG UP ON YOU!!

  6. First of all come december. Contracts up, Good by Verizon service sucks. Been a loyal customer nearly 10 years. My phone crashed a month ago. Two days with out a phone. That’s how I do my job by emails not even a month later guess what this phone crashed. So another two days with out a phone. Talk to the service department its like oh well. Very pissed. And get this they send damn refurbish phones out. Very disappointed at verizon. All the shit I went through nothing off the bill.1 month 2 phones crashed.

  7. I am in Europe for two weeks and I made arrangements with Verizon before I left the US to have International coverage. This was important since I have very sick and elderly parents. I have NO coverage here!!! Please advise me as how to activate this coverage if possible. This is very dissapointing.

  8. Cablevision win in Phone Features
    Verizon win in Internet Features for faster Internet
    Verizon win in TV Package Features
    Cablevision win in Customer Support/Technical

    Verizon lack in phone and customer service/technical

  9. Just want to let you know that my internet problem was solved
    Because your Technician Andy Wolf did a great job He is an asset to
    Verizon. Because of him I am staying a costumer of Verizon.
    Thank You and I thank Andy also.

  10. i purched varizon bb storm 9530 but after some month iam getting screen problam due to this iam unable to call any person plz help me.

  11. This sucks!!!! I am looking to forward an email that I think is a fraudelent from supposed verizon email account and no where on the site is an email address!!!!!!!!!

  12. Trying to call about my service.
    NFL Red Zone is part of my package, but not allowing me to view.
    Finally after the seventh call and multiple times of being hung up on, I have been on hold for over 30 minutes.

    Worst service ever. Due to this, as well as previous incidents, I will be switching providers,

  13. There has been a severe humming on both lines in my office since August 10. Same song and dance every time I call. Overground cable, underground cable,main terminal box. Everyone is always sorry for the inconvenience. 13 calls and one month later it’s still not fixed. Last call to customer service 30 minutes ago, and I still have no idea when this will be resolved.
    I’m sure the bill wll have no trouble finding it’s way here.
    THIS is what VERIZON calls CUSTOMER SERVICE.

  14. I would like to extend my THANKS to MRS GILL for solving my caller ID problem that I have been trying to get fixed during the past two weeks. After telling my problem to 7 different reps over this two week period she was the only one that got the problem fixed the same day I spoke to her. Verizon needs more customer reps like her. To be sure this THANKS reaches the correct person the conf no was MD00173661086 dated 10/05/12.

  15. I just received a recording asking me to complete a survey regarding my recent problem with Verizon. The phone number to call was given so fast I was unable to write it down. I would like to take the survey. The only numbers I can recall are 855 and possibly 672. Please let me know how I can complete the survey as I am not pleased with the service I received from several people in India.
    Thank you very much.
    Virginia Jackson

  16. I am pissed off that every time since before Christmas I have e mailed my family members who have your verizon.net and my e mail keeps coming back as anti spam. It seems I can’t answer their e mails

    I am unable to get your e mail setup and now am quite glad I can’t.
    My first e mail I had too many l in my email address

  17. Your email address will not be published. Required fields are marked *
    You definetly are publishing my name and e mail It still is on required fields as 12.33 Ca time

  18. - My Verizon phone got a “white” screen so it became suddenly unusable (tho I can hear the tone for incoming text messages.)
    – I concurrently lost access to the AT&T landline in my house (handset on phone#1 disappeared, and phone or inside wiring quit working a few days ago for phone#2)
    – I have a disability that keeps me home a great deal.
    – My husband walked out on me a few weeks ago, so I’m home with just my dog.
    -My neighbors are too busy to respond to my emails within a short timeframe, and my family lives out of state.
    -I can’t create a log-in account on VerizonWireless.com because I need to get a temporary password via text on my broken cell phone.
    -I can’t contact Verizon Customer Service via email because I need a login I can’t create because I need a working cell phone to do so.

    Verizon: Where’s your safety net for people with unusual circumstances like me? Please email me ASAP to help me get a login so I can see who’s contacted me and return their calls and texts via email.

  19. Several repair requests have been submitted over the past few months(bad experience in itself). Many days w/o phone service. Latest repair request submitted 1/16/13. Due to static, noise, etc. we have no phone service at all. Cannot call out or receive. My repair date is 1/23/13. No phones for another full week. Wonder if i’ll get a weeks credit on my bill? Reliability and service are very bad.

  20. I am sending this out of sheer frustration, over a period of 4 months. My account was 000833623732. In Oct. 2012, I had to cancel service from verizon. I was told that they would disconect on Oct 30th. I asked at that time did I have too be there. I was told no. I was moving and my location was contracted with Cox. I was told Oct. was my last month. From then to now I keep receiving monthly bills. I contacted your customer on a Sunday. I talked to a service Rep, who tried to transfer my call to cust. ser., and I was cut off. Called back, told my story to another rep, transferred, cut off. I called back and got another Rep. who told me that Cust. Ser. was closed on Sunday. Over an hour on the phone. Called back on Monday Was passed around waiting for a decision. Finally a rep. told me that they were going to squash the bill. I was satisfied with that. Next month got another bill. Called back, and talked to several people. I was told that there was not a total disconnect on Oct 30. I was being still bill.
    I stated at that time it was not my fault, that they did not perform the service as scheduled. Then the Rep told me that they would reduce the bill, with the services that were disconnected and re-bill the difference. This was not satisfactory to me, be I felt maybe I could get it over with. I then,this month received, what appears to be a credit of -$52.13. It stated the credit may appear on my next statement. Then I received another bill for $194, higher than the bills I had when I had service. Called back, and have spent two more days on the phone. Told I would be contacted. I would like a solution to this. I am a disabled Vietnam Vet, in poor health, and do not want to take any type of legal action on this. All I want is resolution, and move on. Thank you

  21. We recently travaled to Maui, Hi. and having different issues with our 2 new 4G Samsung phones. We stopped by the Verizon store on Dairy Road and a tech person, Asti Merino assisted us right away! We just thought you should know we received the best service ever from Asti! He was very informative and fixed all our problems with that perfect ALOHA spirit!!! He should train everyone who works for Verizon!! Geral & Nancy

  22. I have been using DSL at home, don’t connect very often so high speed is way too pricey. I have for about three months been losing the DSL connection, and have had to reset the modem, router, and PC at least 1 to 2 times a week. About a week ago this failed and since then I have been trying to get technical support on the phone and all I get is some obnoxious robot that goes through the same garbage every time I call then says it will switch me to a technician who never comes on the line and then I get disconnected. I am paying for a service that Verizon either doesn’t care about, o Verizon has decided that those of us who use land lines aren’t worth responding to. I want a refund for the last two weeks, and I want a way to contact a human being who can help me resolve this connectivity issue. Day Phone 617-896-1178

  23. I am traveling in France and my (FIOS) calls are not being forwarded to my cell – checked the call forwarding on Verizon web site – called my number and went directly to not available – called my cell – works fine.

    Tried calling customer support. No message that they were closed – waited over 1/2 hour. Apparently not open and no-email address to which I could send an inquiry.

  24. James W. Booth
    36702 Kay Ave.
    Zephyrhills, FL 33542-3031
    Phone & FAX: 813-788-7076
    E-Mail: jimbooth91534@gmail.com

    March 16, 2013
    Customer Service Supervisor
    Verizon Florida LLC
    PO Box 920041
    Dallas, TX 75392-0041

    Account: 15 9000 0680665405 05

    Good Morning:

    On the evening of March 14, I called your 800 number to complain about a charge on my bill. I went through my entire complaint three different times with three different Customer Service people and got absolutely nowhere.

    The last person I spoke to in your Billing Department, as did both of the other people I talked to, kept saying over and over again Verizon had not received my January payment of $60.11.

    I pay all of my bills online and I kept telling these people Wells Fargo issued a check for $60.11 on January 30. My bank statement showing that payment is attached.

    The last person I spoke to kept saying I had to have Wells Fargo verify the payment was made. I kept telling her I was looking at my statement and the payment was made. She kept saying Verizon had no record of it. That’s not my fault. That’s your error as my bank statement clearly shows.

    01/30/13 BILL PAY Verizon Online ON-LINE xxxxxxxx18738 ON 01-30 $60.11

    She refused to do anything about it so I asked to speak to her supervisor. She put me on “Hold” for about five minutes. When she came back she said it would be ten more minutes before a supervisor could speak to me. At that point I had been on the phone for about a half hour. I told her to have her supervisor call me. She said her supervisor would not do that. I had enough.

    I told her Verizon only gets to rip me off once. I’m going to pay the $147.99, but I am cancelling my service and going back to Bright House. I will not tolerate being cheated and I won’t pay a nickel in penalties for cancelling my service.

    I hung up.

    Originally I had agreed to your $85 program or whatever it is exactly. The only extra I ordered was for incoming telephone numbers to show up on my TV screen. I most certainly did not agree to the billings I got in February and again this month.

    I should have known your pricing was too good to be true, but I am going to correct my error.

  25. I wanted to compliment the manager Joshua Ernest and the sales rep at the Bel Air location in MD for theexceptional experience I had at the store on Wed evening. they were very helpful in upgrading my phone and switch my plan to a more cost effective option. the manager Joshua went above and beyond in letting me know someone had hit my car in the parking lot. this allowed me to collect the individuals information who will be coveringThis cost of the repairs. this is saving me significant money. I really appreciate his assistance. the was by far the best experience I have had with Verizon in years.

  26. On Wed. 4/17–I tried to enter my info n line for e-mail billing—4 diff. times I entered the info required & 4 diff. times, when it got to the end on input, all I got was a blank page which lasted for more tnan 10 min. I did not have this trouble when entering my other utilities on line. All went smooth. Now–Verizon is another story, I even contacted C/S & the young lady was very pleasant, & did her best to help, but, could not figure out why this was happening. Any ideas?

  27. I went to Verizon store in Madisonville, Kentucky, 460 Hudson park drive. I was treated very well by Kristen Austin. As for Brittany Knowes she was cold and very Business get in get out no time next customer. She needs people skills. She is from Up North and brought her “cold” attitude with her. Another woman so of chubby was not very Pleasant either. she had work there since Dec.
    These people represent the Verizon image and I was not impressed.
    I had to bring a bad phone back and forgot the box, no need to get snotty about it. I bought the extended warranty and was not happy with the 14 days or you lose pal attitude.
    Went back the next day with box and phone and they both were there. I needed a snowmobile suit because they were very cold toward me.
    I have been with your company as a customer since the 90’s and before that when you bought the company I was with.
    Customer service like that will send your customers to your the competitors.

  28. I received yet another piece of promotional mail regarding your FIOS program. This one offered upgrade to your Quantum high speed. Unhappily this doesn’t seem to exist.
    On a related note, My verizon DSL service is working only on an intermittent basis.

  29. I live in Italy , and I buy a galaxy S3 verizon from a military american. the only problem is that : i can use it for internet mobile , because i can’t find to set up the apn . Is possible to help me , please !!

  30. Almost impossible to speak to a human,tried calling 5 different numbers, asked to punch so many buttons,followed instructions, then system would hang up.one time the computer asked me several questions, then after waiting no response. very frustrating….

    • the comments are correct. You hide the customer service phone number. Thes many searches to find it. Then I need toi get thru 12 prompts, each one requiring me to provide my phone number. This is BS.

  31. Let me begin by saying I have been with Verizon Wireless since they bought AirTouch. I have averaged my payments to them for this period of time and it’s almost $80K. I am having problems with my current iphone 4 and called to see if I could get an early upgrade so I can get the iphone 5, I am 48 days away from an upgrade, 48 days! They will not do it, PERIOD! What ever happened to that Company that used to answer when you called them “your problem is ours”? They said I could buy a reconditioned iphone 4 but would need to sign a new 2 yr contract, now knowing I wanted to upgrade since its close to time and my 4 is having problems, why the heck would anyone with an ounce of brains recommend that? Seriously. One of the phones on my account is almost out of contract, will not upgrade that one, and will term contract after both phones are out of contract and go to another carrier, what the heck right? I expected great customer service and something for my loyalty for all these years, stupid me, so any other carrier cannot disappoint me further. Verizon, better Companies than you have ceased to exist because of poor customer service and treating loyal customers like crap. Eventually you will wish you treated customers better. Am very dissatisfied. You guys let me down.

  32. I simply cannot believe how LOUSY your service is. Called to report beeping in my basement and girl told me I’d need a new battery and she’d send it to me. My husband is 84 years old and damn near killed himself trying to install the thing on ceiling of basement. It seems to me that a battery that was installed over 6 years ago should be entirely the company’s cost of doing business and a repairman certainly should be sent out. Thoroughly disgusted with phone service – seems I’ve spent hours waiting on the phone and if I didn’t have a computer (many elderly do not have access to computers), I’d be up the creek without a paddle. If we are billed for this battery, can I bill you for my husband’s work?

  33. A scammer got my social security number and used it along with my name and information to receive over 5 Verizon phones in my name. Then when she received them she pawned them off brand new to get money instantly. How do I report her and how to I stop her from using my I go again to get new phone numbers and phones the bill equalled over 1,000 dollars when I found the statement billed to her address

  34. Let me start by saying I LOVE VERIZON! I switched from Cablevision in 2007 and couldn’t be happier. I am specifically writing today, Sat, Aug. 24, 2013 to let you know that Mark Braglia, Verizon Technician is to be highly commended for his outstanding service. Because of a LIPA transformer in front of my house blowing out we were without power and Verizon service for a day and a half. On Fri, morning, Aug. 23 Mark came to the rescue. He detected the problem and within half an hour restored the power and checked each of our 4 TVs and 2 computers to make sure they were operating properly. Mark’s pleasant manner and excellent skills are certainly assets to your company. Each person my daughter contacted on the phone to report this problem was also very helpful. Thank you for outstanding service!
    Veronica White

  35. First of all, it is so hard to get to talk to a HUMAM at Verizon. I had to have a modem replaced last month. This month, I had not received a bill so I kept calling the number on my bill that I am instructed to call if I have a problem. After I don’t know how many try’s , but I finally did talk to a woman who was very unconcerned. What I was told, someone at Verizon had changed my billing address to my physical address which I had made very clear, we do not receive mail at our home. I ask if she could change it to the correct billing address. She said she would put a request it put my bill is due tomorrow. I told her I would pay over the phone this one time but I wanted her to be sure the address change went through. I was suprised when she told me I could pay her but it would cost me $3.00 extra but I could go to a Verizon store to pay it or on line. She said she had already put a request it but it sounded like she did not want to be bothered.
    Then tonight at 8:40 pm, I received an automated phone call from Verizon saying about a change has been made on my phone number to be opened, which I do not understand what that means. It was from a phone number 976-0259 , area code. It said I should call a 800. Number tomorrow but I do not know what that number was. Why is Verizon sets these automated calls up to call the customer during the night yet the customer can not talk to anyone at Verizon till the next day during office hours and on caller iID, it shows unavaliable so by the time you answer the phone, you don’t have time to get something write any information down on.

  36. If Verizon Wireless truly values how your existing customers that feel neglected feel about you here it is:

    I purchased the Galaxy Note II for my 386-846-**** because it was the perfect compliment to my Galaxy Note 10.1. I find out that my notes between the two devices are not syncing so I contact Samsung Support and after a lot of back-and-forth they come across a technical leaflet that shows that syncing of the Snotes on the Verizon version is disabled because of a conflict with Verizon software. So I contact Verizon first for the technical support agent to not have a clue what issue I was having noting that it works fine on the device. After reformatting the device it still didn’t work and out of frustration I give up. After more rounds with Samsung, I call Verizon back and finally get to a different tier of Verizon Support which comes across a leaflet on their end that says an update will be coming soon to enable S note syncing on Note II but no timeline was available.

    Lesson Learned: Verizon Wireless will not be truthful about what works and does not work on the device as the manufacturer intended. As the customer we lose the ability to make an informed decision even during the 14 day period which has a restocking fee attached to it no matter what.
    Outcome: I just gave up and my disdain for Verizon became real. My time as a long term customer dating back to my original phone number 386-846-**** turned from good to sour.

    Now having reached the point that I have given up on S Note synching becoming active I decide to move on to another device, only to find out that I can’t do so unless I pay full retail price all at once because by 24 month contract is not up. I am only eligible for Verizon Edge if my contract is up or I sign a new contract. It would cost me $240 to break my existing contract with Verizon Wireless and honestly its cheaper to do that then to buy a device at full retail price. But when I am ready to break the contract it will not be to sign a new one with Verizon Wireless. I have had enough for your lack of care when it comes to existing customers. Not even the plan under which I purchased the Note II is still available if I wanted to pay the balance off of the 12 month payments and do another stretched device payment over 12 months. So again my only option is to purchase a device at full retail price paying it all at once today or cancel my contract and start a new one so that I would become eligible for Verizon Edge.

    This doesn’t make sense because Verizon is not offering a discount on the device they are just letting you pay the retail price of the device over 24 months. Is this a device contract or a service contract? In either case its better to began anew with another carrier and their device edge program.

    Speaking of the 12 month plan, when I first started it up in the store many months ago, the representative told me I could pay above and beyond the $60 per month to pay the device off early. I check my bill because I should be done 4 months ahead of schedule only to find that it still shows that my last payment is December and none of the excess applied to my bill went to paying the device off early. Why? From my standpoint Verizon wants the interest that its charging and me paying it off early dips into their guaranteed revenue for the year. A customer service rep checks with a supervisor who informs the agent that the only way I can pay the device off early is to pay the full remaining amount on the device. So Verizon takes the power to eliminate debt early out of my hand and structures it the way they see fit for the purposes of gaining additional revenues from finance charges. Not even banks do this if its truly a simple interest loan. If I want to pay my car off early they are more than happy to let me do it but not Verizon Wireless.

    Its been over 8 years and the relationship with Verizon Wireless is becoming less and less of a relationship and more and more of a bad divorce that has alimony attached to it and mal-intent. You don’t care about just one customer out of millions so this will probably just fall on deaf ears. I know that all carriers have their good and bad points but the least they could do is work hard to keep the customers they already have especially when they have remained loyal and paid their bills on time and never had any bad debts.

  37. I been with verizon in Alaska for five years. Grandfathered in. My contract is unlimited txt and data. And the more people you know on verizon and mobile to mobile is free calling to each other.
    Verizon is coming wouldn’t you wanna ride the wave with me and experience being connected with quality instead quantity of from the beginning… (This price includes out of Alaska)
    I want to help the verizon prescence in Anchorage alaska we can experiment with a base line price for Alaska residents

  38. How do we forward emails and text/SMS SPAMmers to support?

    What is so hard about kicking off and supporting tickets from email?

    If SugarCRM can do it…

    WTF?

  39. I received a note on my cell phone that I was behind in my monthly payments and that I owed for 2 months. I had gotten only one bill and that was when I first got on with Verizon. I called and finally got a nice lady and upon describing my problem, she said that I had been billed every month. She told me what address the bill was being sent to and the address wasn’t exactly what it should have been..she said she would send another bill out that day. It’s been almost a week and I’ve not received a bill yet. If not for the penalty for dropping them, I’d do it in a second. Service is pitiful.

  40. We DO NOT WANT PAPERLESS BILLING— called to notify you of that and we’re put on hold forever.
    Please answer via email.

  41. Today we have used a very rare day off to call Verizon Customer service. At this time we are currently still on the phone after 3 hours. We have an international calling plan which for some reason that NO ONE at Verizon can tell us was blocked back in MAY 2013. We would periodically call relatives overseas only to get a message that the the call could not go thru. VERIZON blocked that service but continued to CHARGE us for the plan. NOW they are telling us it is OUR FAULT!

    This problem was preceded by Verizon offering us a “better plan” for our international calling only to NOT have it activated and our first bill was several hundred dollars of long distance calls. When we called to discuss the billing they said this was an error and we would be credited. THEN shortly there after they blocked long distance outgoing calls but continue to charge for the service…..

    This is the most insane level of customer service I have ever been exposed to! Verizon should be ashamed for a complete and total failure to assist, understand and serve their customers.

  42. I had been a prepaid custom of Verizon wireless since 06/11/2009.I carry prepay balance of 172.58 as of 12/31/2013.
    I used this phone for emergency use only. I forgot to renew the
    agreement. when I turn on the phone on 01/03/2014.I received a message VZW.FREE-MSG: your balance is on hold. you can still keep your unused balance 170.58. Just add money within two days of 12/31/2013. use a refill card or dial *611 8:29am 1/3/14. I went to near Verizon wireless store on 1/3/14 at 5:33:14 PM. I renew my account paid $8.00.only received a $5.61 balance. I did not receive my balance of $170.58 which I was prompt.
    I talk with custom service represent and site manage they would not credit my account back. I closed my account. I don’t think that is right for Verizon wireless to take my $170.58. I hope someone in management or the CEO. Fixed this problem. Please help, So this want happen to anyone else.

  43. MY QUESTION IS THIS. I AM PAYING $175 A MONTH FOR MY SERVICE FROM VERIZON. I WOULD LIKE TO SEE ADDED TO THE PROGRAMING CHOICES THAT YOU OFFER THE BLAZE NETWORK ALONG WITH ALL THE SPANISH PROGRAMS,REALITY SHOWS AND THE AL JAZEERA NEWS PROGRAMS THAT I DO NOT WATCH BUT I PAY FOR. I THINK THIS ADDITION WOULD BE A USEFUL ALTERNATIVE INFORMATION SOURCE.

  44. Verizon tech support for our home phone is located in the
    Philippines. OMG it takes HOURS to get any help. I have been a customer for over 40 years. How do they treat long-term customers? BAD, if I could switch I would but cannot as they have the only service like this in the area. I HATE VERIZON. Ohhhh I feel better now that I have given up home.

  45. I went to Verizion center in Watauga 3-15-14. My Daughter gave me a phone that we just wanted to replace my phone. Staying with verizion. I have had Verizion for over ten years and was told we could not transfer we would have to buy a verizion phone, that the phones were made for only verizion and no other could be used, but it is avertised you can use other phone. I don’t know what you call that but I call that faulse advertising. The man at the door could hardly speek english and was not helpful at all. In all my years with Verzion this is the worst service I have ever encountered.

  46. My dvr box is broken and your phone rep indicated a new one will be mailed out to me but I am required to install it and return the broken one. Considering the outrageous rates,fees and taxes I pay on a montly basis, I feel your technician should come out to replace this unit rather than the customer. What happened to “Customer Service”? Is that no longer a part of your company policy unless the customer pays even more money in order to get a tecnician to come and replace this equipment? Please don’t quote me your rediculous fee if your rep comes out for a house call.I already heard it. Not a good way to maintain customer loyalty.

  47. I spoke with Tyler, didn’t get a last name, early this morning 3/18 around 12:15 AM CT and he was extremely helpful and personable. I am accustomed to essentially speaking with robots when speaking to customer service at most companies. However, I was pleasantly surprised when I spoke with Tyler as he was much more personable than a typical customer service representative.

  48. I want to write to Verizon’s Corporate Office regarding my experience with Verizon in getting the price of my requested service for my recently acquired two I Phones. For instance I was informed when I obtained my two phones, that my monthly charge for using those phones $88.00. I did not get a printed receipts, and later phoned and learned my monthly bill would be $145.00. I then went to the local Verizon Office, and the Manager, Jon, worked to get my charge for two phones to be $95.00 plus taxes, probably $105 to $110 per month. I’ve been Verizon customer for many years, but for the past few years my numbers were under a church account (I’m a minister). Now I am retiring and moved to my own personal account, with the same numbers I’ve had a long time. Note this: I am 81 years of age, have served 30 years in the military as a U.S. Navy Chaplain. I need the best possible price for the two I Phones. If possible I need the total charges, including taxes, to be about $85.00 to $90.00. Please advise me! Thanks

  49. When Verizon makes a mistake with billing be prepared to spend hours on the phone trying to resolve the problem. The worst customer service ever. When you ask for a supervisor of the supervisor they can not tell you the supervisors name. Telecommunication company with the poorest of customer service. Have been with this company since transitioning from Alltel. Locked in for two years but will not forget to find another company. I have enough things to aggrevate me. I don’t need to pay for more. Very, very disappointed.

  50. it seems the in thing at verizon is to bring toHim in on a contract that claims a charge of $104.00 a month to which you add fees on top of fees. I am now being billed for $359.00. I just printed my payment to verizon for the last year, all Re well over the contracted amount. I guess you have elected me to be the scapegoat. I don’t think so! Verizon is a scam.

  51. I made a call to Verizon because I have buzzing and interference on my home. Told to call star 223 and what do I get call can not be completed try again.Surprise does not work .

  52. I wanted to sent a direct email to customer service but it looks like they don’t have one and can avoid direct complaints.

    Dear Verizon,

    Today I visited your Newnan, Ga. store at 191 Newnan Crossing Byp. and I can say this is probably one of the worst customer experiences I’ve had in years and years, if not forever.

    This visit today was to complete a pending transaction of upgrading one line to a smartphone and adding a new smartphone to my plan. My original visit started in a Verizon store in Fitzgerald, Ga. and had it not been for Chris Miller in the Fitzgerald, Ga. store I might have just closed my account today. Chris was exceptional in his sales ability and in the detail of processing my request.

    Now back to the Newnan, Ga. visit. When I first walked in the store the music was so loud I thought I was in a bar or nightclub and when the sales representative asked what he could be for me today I felt I had to scream my request so he could hear me. I thought to myself this isn’t much of an atmosphere for a professional business. I then told the sales rep if the music wasn’t so loud he could hear me. In fact I mentioned 3 times to different sales representatives while I was in the store that the music was too loud. In my opinion this is a very poor “business” plan to attract new customers and very unprofessional.

    Prior to the Newnan, Ga. store visit Chris Miller asked that I tell the sales representative to call him so he could complete the “pending” transaction which would expedite the sale. I told the sales rep to call Chris and I’m very positive that call was never made because the Newnan sale rep looked up the transaction over your system, saw the “pending” transaction, and then called your Verizon customer line. I then asked did you call Chris? The answer was “yes but I could not get him” so I then called on my phone, got Chris on the phone and handed it over to her. After that the transaction came together.

    This Newnan, Ga sales process is lacking coordinatation and organization. While the last sales rep very helpful my overall experience today is not one I consider that I would recommend to anyone, anytime. It was simply awful. If I want to listen to loud overbearing music I’ll go to a concert but in a place of business where customers are trying study and ask questions about a phone or service the loud music is again in my opinion way out of line.

    I suspect if I have to go back in this store it will be to close my account.

  53. I wish to send a Big TY to the young man who helped me to upgrade my account while my Husband is going thru severe health issues…I need to be on cell quite a bit when he’s in Hospital or getting treatment and the kids live out of state and some of his other family live out of state as well,I don’t know how to use his phone so he helped me upgrade mine with barely any change to the price…I will always remember him and what he did for us to make this time easier on us and forever am grateful…

  54. Verizon Wireless is a rip off!!!!!I have been trying for over three damn hours to speake with someone to assist me in transferring a thirty-five dollar card that i purchased for a phone that stopped freaking working to a new phone, but they keep giving me the run around. Lord, help me!!!!!I,ve spoken to people that i can,t understand their language. Plus, I was given several numbers that don,t work. English Verizon!!!! Had this phone not have belonged to my eighty-nine year old mother, i would have said with the hell to verizon after the first asshole that gave me no satisfaction! Trust and believe, i will never purchase anything affiliated with this company, and neither will the people that i associate with.Especially,in Mound Bayou,Ms.

  55. Im santhosh from kerala, cochin
    I have a samsung s3 4g lte verizon phone
    It is from usa…and I using regularly here.
    One it was felt down and damage it’s power ic….
    Now I like to change it’s ic or main bord….how can possible

  56. On 5/30/14, I called to explain that my mother’s phone (which is on my account) had a problem. After speaking with technical support, it was determined that the battery malfunctioned. The phone is still under manufacturer’s warranty. I was told I would be receiving a new phone in the mail. I received the phone on 6/3/14 without a battery. I called to ask about the missing battery and was told it would arrive in another shipment the next day. I waited patiently until 6/6/14 and had to call again because the battery had yet to arrive. I was told that an error was made and the battery was never shipped and I would receive it on Tuesday, 6/10/14, and was offered $15 credit. I had no choice but to wait, which I did. Tuesday comes and Surprise , Surprise, NO BATTERY! I called AGAIN on 6/11/14 and spoke with Derrick, who was very apologetic and said “the ball was dropped” and the battery was never sent out. We are now going on 2 weeks with this issue. I still don’t have an order number.
    A simple battery! My elderly mother is without a phone for 2 weeks!! I can’t even begin to express my anger and disappointment in what is arguably the best cellphone company in the US. A battery? Really? It’s odd that after these phone calls, that I never received a call asking me to participate in a survey. I wonder why? Could it be that I just received the WORST service in my entire time with this company? Excuse my sarcasm, but I am VERY, VERY upset. I have to call again, just to make sure the battery was shipped. I have wasted a lot of time holding and the inconvenience to my mother and myself is INEXCUSABLE.

  57. I need to speak with a live person; not an Online Chat … I need to update my daughters’ Smartphone Password, but it doesn’t help me to send a Temporary Password to HER Phone !!!!!! There needs to be an option to send a Temporary Password to another Phone Number or Email address … when Parents need to get access to their Childrens’ Data Usage information … this is not the Smartest way to keep Security protected. It would be so much more helpful if your website included a real Phone Number to get real help and not just a runaround !!!!!!!!!!!!!!!!!!!!!!!

  58. I WISH TO THANK ZERIZON FOR YOUR REP.(DAVE GILBERT) HE MADE A
    SERVICE CALL AND REPLACED MY BATTERY PACK, MY PHONE, TV AND
    INTERNET DID NOT WORK DUE TO A BAD BATTERY, MR. GILBERT WAS
    VERY KIND, POLITE, I’VE BEEN IN CUSTOMER SERVICE FOR THIRY YEARS,
    NEVER MEET A BETTER CUST. SERV. PERSON. THANKS FOR YOUR
    SELECTION OF EMPLOYEES. GUY ROBBINS

  59. FOR MODERATOR
    Please remove my comment nb 45.
    I thought this was a “contact us” email. My intent was to contact VERIZON, not to drop a comment. Sorry.

  60. Beware of the “24 hour roadside assistance”!! Broke down just after midnight on a major interstate, in A large suburb of cleveland. Used my roadside assistance for a tow. About 30 minutes AFTER my initial call, the rep called back. “Sorry, we couldn’t find anyone. You can try on your own and submit the paperwork and we will CONSIDER reimbursing you up to $80 dollars.” We found our own tow on the first call, but paid $115 out of pocket. So much for “24 hour assistance”! They don’t disclose this little piece of information. And this has been my peace of mind with two teenagers and an elderly parent on the road! Verizon- take a look at who you partner with. They are making you look bad.

  61. I ordered smart phone from Verizon for my wife and got a data plan. The plan seemed like a good deal, when I got the first bill it was $40 higher than what the customer service rep told me it would be (also $40 higher than it said on the website)- Customer service could do nothing since I had the plan for more than 15 days and was beyond my trial period, the plan could not be changed or cancelled. I received the first bill 20 days after I signed up for the plan so I was billed the higher bogus amount after I was unable to cancel the plan – I sent the phone back and changed service and then was charged a $300.00 early termination fee! It has since been sent to a collection agency. Customer Service was never able to confirm what the original service rep told me and they could not “recover” the web page from that day. I had been on the phone with them for hours and hours over the course of many months – They just declare you owe them money and how much and if you don’t pay them they use collection agencys – the lies they have told me would fill a book.

  62. After working over 30 years in several layers of business management, it’s official: Verizon has the worst customer service in the telephone industry I’ve uncovered.

    they refuse to allow an email address as a valid & ethical means of communication, being so stubborn by forcing the paying customers to wait on hold to speak with a representative or wasting time online to know avail.

    we’ve had phone service in our new home and still waiting for Verizon to do their job of burying their wire underground.

    my next step may be the fraud division of the Federal Bureau of Investigation. With whom I’ve had much success over mu career.

    thank you for reading.
    revbill fix Jr

  63. Plain and simple your service is terrible. All of your Verizon stores tell lies one person says this and another says that. If I could get service at our home with another carrier I would not be using your service. I just got out of a contract today but it only cost me $395.00 what a crock. I was told when I bought the phone in Muskegon I was not on a contract, but come to find out I had a year contract. Never again will I have a contract. I will only have prepaid. I will never recommend your company.

  64. on the phone for TWO HOURS (plus 1 hour in the store!) due to:
    Giving my daughter my iphone while upgrading my phone. They didn’t
    activate the phone in the store. Now while on the phone 2 hours 10 minutes it turns out the phone number was never transferred into the phone. It was my idea to ask that question ten minutes ago, NOT theirs… They wanted to credit me $25 as I requested some compensation. Now that I know I discovered their incompetence, I’m asking for $50… Not enough for my counseling bill… Not to mention they said I could download itunes to activate only to have two rough “siter” companies download crap programs on my computer. Comcast is the worst company ever but now Verizon is coming up a close winner…

  65. bad encounter with Verizon, 10 years a client of Verizon. my wife and daughter went to the Philippines for a month my 12 year old daughter sent text message from there. not knowing how much money it cost. Verizon international said that they sent text message to both phones, indicating the problem. my wife and daughter did not get any text about the charges. sad Verizon says I owe 1700.00 dollars.

  66. I AM A 7 YEAR VERIZON USER, LEAVING THEM ToDaY!! VERIZON HAS NO CUSTOMER SERVICE NUMBERS EXCEPT TO PAY YOU BILL. YOUR ONLY TWO OPTIONS AT THE CUSTOMER SERVICE NUMBERS ARE ‘PAY WITH PHONE CARD’ OR ‘PAY WITH CREDIT CARD’ THEN THE AUTOMATED COMPUTER HANGS UP IF YOU DIAL ‘0’. WHAT A CROCK FOR VERIZON. TERRIBLE LIES CALLING IT ‘CUSTOMER SERVICE’ WHEN IT IS ONLY A PAYMENT OPTION LINE.

    IF YOU WANT HELP, GO THROUGH SALES, THEY ANSWER RIGHT AWAY IF THEY THINK YOU WANT TO BUY SOMETHING!! JUST LIKE ALL CORPORATIONS, ONLY INTERESTED IN PROFITS, NOT INTERESTED IN PROVIDING SERVICE TO THOSE LOYAL CUSTOMERS. SWITCHING PLANS TODAY!!!

  67. I am extremely upset that I can not reach any one in person through verizon to handle a bill they are charging me for since June and will not disconnect my services as requested the first week of June. My past balance now they say is 255.55. I am furious I can not reach anyone and the supervisor never returned my call after reviewing my request. My co worker just did a small claims court and won!! Plus some exra money. It looks as if I will have to do the same. It’s a shame since I had been a customer since 1989. Verizon is going down hill.

  68. Until today I was a customer of Verizon. But my bill kept getting changed every month. I tried to work with the representatives of Verizon, but I kept getting the round around so I cancelled my contract. The woman who kept saying to call the head office confiscated my phone saying that she had the right to take any phone when a contract was cancelled. All my personal info was still in the phone, so I have no choice but to hold Verizon responsible if my personal info is comprmised

  69. This is the worst service company I know. They screw up left and right and apparently even supervisors like Russell Greene and Andrea are to lazy to fix it!

  70. Verizon wireless always tells me my password is wrong. Today they don’t recognize my computer – I’ve gotten that one before also. They asked for the name of my 1st pet then told me that was wrong. Hope I have luck finding a better mobile provider.

  71. I have a very imporant question.What are the odds of having a app of a hologram? What phone company would make it? How would hologram be made? Would it be easy enough for kids to use on projects?Would it be safe for everybody to use? Would it be male or female? How much would it cost? what deatails would be put in the holagram? How long would it actually take to make the holagram ? What color would the holagram be ? would it take long to put together ? please answer our questions thank you

  72. Take your damaging, disrespectful Christmas ad off the air: you are glorifying disrespectful, ungrateful children & their behavior in a smug, insulting, degrading way to boost your sales; anyone associated with the half-fast operation degrades themselves into supporting your filthy degenerate actions. If I see it too much I will start an online petition for you to to take it down. Oh, gee, wouldn’t filth like you just eat up all that attention for scum similar to you.

  73. I am trying to comtact Verizon to get a constant call for ‘Samantha’ from one of your robots. I am not Samantha, don’t know any and don’t want to hear this anymore! I am a senior citizen and do not want to have to scurry to get these annoying unnecessary calls. Please fix!!! Thank you.

  74. I paid Verizon a final payment of 69.32 over 3 years ago and they put a judgment against me in June of 2013 through a collection agency, now they want me to pay again, But it will not come off my credit report, I cant get a live person on the phone from Verizon they got there money why am I going through this on a paid bill?

  75. check the bill, I owe you nothing please remove this debt from my credit report I have always had perfect credit until this.

  76. I HAD VERIZON FOR 42 YEARS WHEN IT WAS GTE I HAVE TRIED TO TALK TO THREE PEOPLE NO HELP MY BUSINESS ACCT WENT UP 50.00 I DONT WANT TO GO TO COMCAST BUT I MAY.I WANT SOMEONE TO HELP ME A SMALL BUSINESS WHERE THE BILL IS ALMOST AS MUCH AS WE MAKE

  77. Ever since I had to get a new phone ,I have had trouble with my Blue tooth on my truck. The local dealer says it maybe my vehicle . The truck dealership says its my phone. I have even had a Verizon rep remove my old phone & install my new phone on my vehicle. I will make a call while in my vehicle , it will ring ,then say I can not use Blue tooth. I keep trying it will go thru ,then after the person I called answers , it will say can not go thru press ok on the phone to transfer back to phone, then while talking it transfers to Blue Tooth on my veh. There are no prolbems what so ever with in-coming calls

  78. I am extremely upset about not being able to get my email while traveling in South Africa!!! I am here for an entire month and cannot transact business until I get my emails! I will ‘anti-Verizon’ when I return to the US! And don’t even suggest I waste my holiday being online with your inept reps.

  79. I had been on hold to discuss billing issue with not having received email notice when my credit card billed for eight minutes. When no one picked up line I dialed back at 5:45pm and spoke with representative “Eric”. during my 38 minutes on the phone with him I explained that this was my third attempt at restoring the email notifications I had been receiving for two years. Inexplicably they stopped coming in October. In the past they were always like clockwork. He basically argued with me that there was no way my account could be set up to receive the emails I described. I asked for a supervisor. He came back on line to say that he had made a mistake and that someone in the call center said that tech support could help and transferred (or DUMPED) my call. I have now been on hold again since 38 minutes into my call. My call register on my phone now reads 1:06:05. This is the worst customer service I have ever received in my life and I fully intend on speaking with the call center director as well as any customer experience VP I can reach.
    I pay 50 per month for iPad coverage and 200 for cell phone coverage for three phones. Inexcusable!

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