Contacting Verizon Customer Service Center
Verizon is a mobile phone and mobile Internet company located in the United States. Customers can apply for new service, upgrade accounts and order accessories all from the official website. There is also a dedicated portion of the website for customers who need Verizon customer service support.
Phone Contact Numbers
Getting in touch with Verizon by phone is quick and simple, at least based upon the number of phone contacts listed on the Verizon customer service website. You can choose to use your mobile phone to get information or call from a landline, in some cases.
- Customer Service: *611 (from mobile phone) or 1-800-922-0204
- Customer Service Prepaid: *611 (from mobile phone) or 1-888-294-6804
- Consumer Sales: 1-800-256-4646
- Business Sales: 1-800-899-4249
Customer service is available from 6 a.m. to 11 p.m. Monday to Sunday.
Customers have multiple mailing addresses to use when they want to contact customer service by mail.
Customer Service Department
P.O. Box 105378
Atlanta, GA 30348
Verizon Wireless Payment Center
P.O. Box 660108
Dallas, TX 75266-0108
Attn: Prepaid Customer Service
P.O. Box 1037
Folsom, CA 95763-1037
The main website for Verizon customer service is http://www.verizonwireless.com. You can log in to your account, make a payment, schedule future payments, add a line and more. If you are having trouble with your Verizon phone or account, you can contact customer service from the main website as well.
Customer Service Email
There are three customer service contact forms depending on the reason you need to contact customer service.
- Monthly Postpaid Customers: https://www.verizonwireless.com/b2c/contact/email.jsp
- Monthly Prepaid Customers: https://www.verizonwireless.com/b2c/contact/email.jsp
- Not Yet a Customer: https://www.verizonwireless.com/b2c/contact/email.jsp
There is no direct email address listed. We have contacted the customer service department to find out if a customer service email address is available for customers who desire to contact customer service without visiting the main website.
Verizon’s customer service line is based in the United States. At first, there was an automated response. Before choosing any other options, we had to identify whether we were Verizon customers or not. It gave us more options about different phone plans. We pushed 0, and we were directed to a representative. It took approximately two minutes for a representative to answer. The representative had a foreign accent.
Several online forums stated Verizon didn’t particularly have the greatest customer service in the industry. To an extent, we experienced similar results. After sending an email inquiry to customer service, we received a response in 2 days. Although the response time was out of character for a retail company, we did receive answers to our question regarding a customer service email contact. The representative even provided an alternative contact page, see below:
Date: Sat, Mar 24, 2012 at 10:01 AM
Subject: Other (WFM89367804)
To: Richard B
Dear Richard Banks,
Thank you for contacting Verizon Wireless via our website. Thank you for your patience with our response to your email. My name is Ashley Diana and I will be happy to provide you with an e-mail address to contact us. I hope you are enjoying your day so far.
You may send us an e-mail through our website and include your SSN or billing system password along with your inquiry. You can send a new e-mail by clicking this direct link to the “Contact Us” page:
I make it my personal goal to provide the best customer service in the industry. I hope that I have done that for you today by providing you with a contact e-mail address for us. We appreciate your business and thank you for using Verizon Wireless.
From: Richard B
Sent: Thu Mar 22 08:39:16 EDT 2012
Full Name: Richard Banks
Primary Subject: Other
Message Body: I would like to know if there is a customer service email address customers can use to contact customer service with a question?
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