Contacting Vectren Customer Service Center
Vectren is an energy company providing energy delivery to customers in Dayton, Indianapolis and Evansville. Vectren serves residential, business and corporate customers while maintaining a place in local green energy initiatives and conservation efforts.
Phone Contact Numbers
Vectren customer service is available from 7 AM to 7 PM Monday to Friday.
- Customer Service: 1-800-227-1376
- Hearing Impaired: 1-800-743-3333
- Fax: 1-812-491-4706
- Emergencies: 1-800-227-1376
- Gas Emergencies (South Indiana): 1-812-464-4760
- Electric Emergencies (South Indiana): 1-812-464-4750
- Call Before You Dig (Indiana): 1-800-382-5544 (7 AM to 6 PM)
- Call Before You Dig (Ohio): 1-800-362-2764 (7 AM to 6 PM)
If you need to contact Vectren by mail, for any reason, use one of the following mailing addresses. The post office box is perfect for letters and documents. The physical address allows more freedom in terms of delivery and confirmation. If you need to send documents to a specific department, contact Vectren customer service for the proper address.
Vectren Corporate Office – Mailing
P.O. Box 209
Evansville, IN 47702-0209
Vectren Corporate Office – Physical
One Vectren Square
Evansville, IN 47708
Whether you’re a Vectren Energy customer or a new resident looking to sign-up for new service, you can visit https://www.vectrenenergy.com/ to take care of most of your customer service needs. Vectren provides a long list of online customer service options, including bill pay, payment site locator and information on how to move/start/stop service.
Customer Service Email
Have an issue with the company but you don’t want to wait on hold forever? You can use the email contact form https://www.vectrenenergy.com/sendIssue.do to send issues to the Vectren customer service team. The form requires you to enter your name, email, phone number and message. You can also choose to attach your Vectren account number if necessary.
If your email is about a power outage or other emergency, contact the emergency department using the Outage Contact Form.
When we called Vectren Energy we tried to skip the automated response by pressing 0, but that just restarted the list of options. You can press # for payments, 2 for home accounts, 3 for business accounts, 6 for builders or contractors. If you press 2 you will have to listen to more options unless you press 0 and then wait for the system to start talking again before pressing 0 again. After all those buttons we were able to talk with a representative though she was not happy about answering our questions without first taking our service address.