Contacting uShip Customer Service Center
uShip is a unique company that pairs people who need something shipped with shippers willing to bid for the contract. The site is like eBay for shipping needs. uShip has been featured on the reality show Shipping Wars.
When customers use the uShip service they are connecting with shippers. uShip is not responsible for the shippers listed on the website so problems with a specific shipping company should be addressed to that company, not uShip.
Contact information for uShip is extremely limited. We were able to find a Twitter page, Facebook page and email addresses for investors and press. Member support comes in the form of a FAQs page where some additional contact information is listed.
Phone Contact Numbers
There is no contact phone number listed on the uShip customer service page, but when you search the Member Support FAQs, you can find one phone number.
- Customer Support: 1-800-698-7447 ext. 2
There is no mailing address for uShip listed on the official website. This is a bit concerning because the company does take payments and charges fees, so there should be an address businesses can use to contact the company or send documents as needed. We searched the Member Support Center with no luck. We called the customer service department and secured the mailing address.
205 Brasa St.
Austin, TX 78703
Customer Service Email
We contacted the customer service department by email to ask if shippers could accommodate special health requests like no peanut products or a special clean-out of trucks to accommodate a fatal food allergy before shipping. We’ll see just how much uShip knows about the businesses that use the website to find business.
The phone number we found in the Member Support Center led us directly to the customer service department. We pressed the number 2 as suggested and the call was answered at 24 seconds by Rachel. The call was unexpectedly disconnected so we called back and it took more than one minute to answer the call. This time our call was answered by Rachel, again. We asked Rachel for the mailing address for uShip. She provided the address with no hiccups or questions as to why we needed the address.