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Contact US Airways Customer Service

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Contacting US Airways Customer Service Center

US Airways is an airline offering vacation, flight, hotel and car reservations to travelers in the United States and abroad. The company website opens with a flight search, which is common with airline websites. Customer service options are listed on the Contact Us page, but finding the right information can take a bit of time and patience.

Contact Info:

Phone Contact Numbers

There are no customer service hours listed for the US Airways call center. Most airline customer service is available 24 hours a day because the airlines fly 24 hours a day. If you need immediate assistance with your flight, contact the Customer Service or Reservations line listed below. If you need assistance with another reservation made through US Airways, the most common customer service phone numbers are listed.

  • Customer Service: 1-800-327-7810
  • Make a Reservation: 1-800-428-4322
  • TTY: 1-800-245-2966
  • Hotels: 1-866-418-8869
  • Alamo: 1-877-222-9075
  • Enterprise: 1-800-261-7331
  • National: 1-877-222-9058
  • Passenger Paging – Phoenix: 1-602-273-3455
  • Passenger Paging – Las Vegas: 1-702-261-5733 #3
  • Arrivals and Departures: 1-800-428-4322
  • Travel Agents: 1-800-231-3131

Mailing Address

Customers wishing to send compliments or complaints to US Airways can do so using the Customer Relations Department mailing address. US Airways is one of the few companies we’ve reviewed that offers a dedicated address for customer service.

US AirwaysAttn: Customer Relations4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

You can also contact US Airways using the corporate mailing address:

US Airways111 W. Rio Salado Pkwy.Tempe, AZ 85281

Official Website

Located at http://www.usairways.com is the official airline website. Customers can research flight prices, book flights, reserve rental cars and check flight status all from the main site. Customer support is listed on the Contact Us page. Before paying for your travel accommodations make sure to read the fine print. Many airlines refuse to allow cancellations unless the customer purchases extra insurance at the time when the flight or reservation is booked.

Customer Service Email

The best email form to use to contact US Airways is the general customer service form http://www.usairways.com/Forms/GeneralInformation.aspx. This form does not require any personal information, but it does allow you to include your Dividend Miles number and/or Confirmation Code to connect your account with the communication.

We contacted US Airways with a question about getting a refund for a flight after a family emergency forced us to miss the plane.

Our Experience

To take the fast track through the US Airways customer service system press 0 three times then press 1 for reservations in the US or Canada or 2 for international flights. Your call will be placed on hold for the next representative. The hold line is packed with information about and advertisements for US Airways. When our call was finally answered at 5:32, our agent quickly found the fastest, cheapest flight from NY to Las Vegas.

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Rating: 1.0/5 (4 votes cast)
Contact US Airways Customer Service, 1.0 out of 5 based on 4 ratings
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10 Comments on “Contact US Airways Customer Service
  1. She should not be on standby when her delays have been mechanical. She still can get on the Roanoke flight. Please fix this immediately.

    Karen Mccarthy flight 4368 to roanoke

  2. no phone number i got one call back on a problem i am having while i was at work.No phone number to return call.

  3. My latest flight with US Airways was the worst excuse
    For customer service that I’ve ever experienced!
    Totally disappointed and amazed at the poor service
    I received. Not too mention over $800 in extra expenes
    For a flight to Orlando.

  4. The past fifteen years I have been flying with US Airways. The
    seats were always a bit tight. In recent times however, this is
    getting worse. I dislike reading statements that seat room is not your priority. Not an acceptable comment from an airline. A three hour flight, Vancouver to Phoenix, deservers some comfort. Even a run way model has difficulty sitting in your idea of a seat. It is annoying to have another persons *butt* hang on my thigh all the way to my destination. Please don’t tell
    me about the money crunch…..when top employees etc. get millions of dollars in wages and bonuses. We the people are getting tired of excuses. We the middle class make your world go around in so many ways……..to many to mention .

    Regards
    GNH

  5. worst airline I have every flown. They tell me there is no one I can talk to about the problem I had. Soon a monopoly after the merger. We have been sold down the river by our representatives who have allowed this to happen. We are at their mercy. How much do you think they donated to our politicians?

  6. I find it un excusable about your flight attendant dis respecting a member of our military refusing to let him hang his jacket and raising her voice at other customers on the flight I promise I will avoid ever flying with your air line if possible these men and women protect us and your air line from the people who try to hurt us all as an air line you would think this would be very important to you as we know our enemies make the air lines very much a target please try to respect them

  7. My flight from SBA to Austin via Phoenix was diverted to El Paso for technical reasons.Then cancelled eventually.Passengers had no information flow, only one US Airways person to assist.The only available flight to make it to Austin was on Southwest Airlines..the agent would not move any passengers to that flight.

    With self help I got myself on the Southwest flight, at a cost of $314, to avoid being stranded in El Paso..US Airlines offer to refund part of my US Airways ticket cost, because they did get me part way to Austin ”great job”, refusal to refund my Southwest airlines ticket but would issue a $100 travel voucher..and I cannot get to talk to anyone to register my disbelief at the derisory offer.

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