Contacting US Airways Customer Service Center
US Airways is an airline offering vacation, flight, hotel and car reservations to travelers in the United States and abroad. The company website opens with a flight search, which is common with airline websites. Customer service options are listed on the Contact Us page, but finding the right information can take a bit of time and patience.
Phone Contact Numbers
There are no customer service hours listed for the US Airways call center. Most airline customer service is available 24 hours a day because the airlines fly 24 hours a day. If you need immediate assistance with your flight, contact the Customer Service or Reservations line listed below. If you need assistance with another reservation made through US Airways, the most common customer service phone numbers are listed.
- Customer Service: 1-800-327-7810
- Make a Reservation: 1-800-428-4322
- TTY: 1-800-245-2966
- Hotels: 1-866-418-8869
- Alamo: 1-877-222-9075
- Enterprise: 1-800-261-7331
- National: 1-877-222-9058
- Passenger Paging – Phoenix: 1-602-273-3455
- Passenger Paging – Las Vegas: 1-702-261-5733 #3
- Arrivals and Departures: 1-800-428-4322
- Travel Agents: 1-800-231-3131
Customers wishing to send compliments or complaints to US Airways can do so using the Customer Relations Department mailing address. US Airways is one of the few companies we’ve reviewed that offers a dedicated address for customer service.
US AirwaysAttn: Customer Relations4000 E. Sky Harbor Blvd. Phoenix, AZ 85034
You can also contact US Airways using the corporate mailing address:
US Airways111 W. Rio Salado Pkwy.Tempe, AZ 85281
Located at http://www.usairways.com is the official airline website. Customers can research flight prices, book flights, reserve rental cars and check flight status all from the main site. Customer support is listed on the Contact Us page. Before paying for your travel accommodations make sure to read the fine print. Many airlines refuse to allow cancellations unless the customer purchases extra insurance at the time when the flight or reservation is booked.
Customer Service Email
The best email form to use to contact US Airways is the general customer service form http://www.usairways.com/Forms/GeneralInformation.aspx. This form does not require any personal information, but it does allow you to include your Dividend Miles number and/or Confirmation Code to connect your account with the communication.
We contacted US Airways with a question about getting a refund for a flight after a family emergency forced us to miss the plane.
To take the fast track through the US Airways customer service system press 0 three times then press 1 for reservations in the US or Canada or 2 for international flights. Your call will be placed on hold for the next representative. The hold line is packed with information about and advertisements for US Airways. When our call was finally answered at 5:32, our agent quickly found the fastest, cheapest flight from NY to Las Vegas.