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Contact UPS Customer Service

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Contacting UPS Customer Service Center

UPS is one of the top shipping companies in the United States. Nearly every website and online business offers shipping through UPS and UPS is not slowly expansion. As of 2012, the company is in talks to take over at least a portion of the TNT shipping company.

UPS offers ground and express shipping. Shipping costs are comparable with the USPS and many companies choose to foot the bill for shipping if the customer spends more than a prescribed amount of money.

Contact Info:

Phone Contact Numbers

UPS does not have any problem listing phone numbers customers can use to contact UPS. There are phone numbers for every department, but there are no hours listed for any. The main customer service phone number is likely open 24 hours a day.

  • Domestic Customer Service: 1-800-742-5877
  • UPS InfoNotice: 1-800-833-9943
  • Freight Ground: 1-800-333-7400
  • Freight Air/Water: 1-800-443-6379
  • Supply Chain: 1-800-742-5727
  • International: 1-800-782-7892
  • TDD or TTY: 1-800-833-0056

Mailing Address

UPS World Headquarters55 Glenlake Pkwy N.E.Atlanta, GA 30328

UPS Americas3401 N.W. 67th Ave. Bld. 805Miami, FL 33122

Official Website

Everything you need to know about UPS and the products/services the company provides is available on the official website at http://www.ups.com. Personal and business users can log in to their account, view packages, track shipments and more.

Customer Service Email

You can use the UPS customer service contact form https://www.ups.com/upsemail/input?loc=en_US&reqID=SUPif you want to send a question, comment or problem to the customer service desk by email. The form asks various questions to route the communication to the proper department. You will need to choose a Support Category and Topic. You will be given a list of questions that may help you find the answer you’re looking for. If you don’t find the answer in that list of questions, click the NEXT button at the bottom of the list. The next page will include a form you can fill out and send.

We sent a test message to the UPS customer service department to see just how important these emails really are to a huge company like UPS. We’ll keep you updated.

Our Experience

The UPS customer service line is run by an automated system that requires voice control. We pressed 0 every time a new question was asked. It took just two times to forward the call to a customer service agent. We waited on hold for about two minutes before an agent picked up the call. We asked if the agent could send us a map of all the local UPS stores or shipping points. She said she did not have a map, but she could give us the phone numbers/locations based on our zip code to write down or we could access local spots via the UPS website.

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Rating: 2.0/5 (8 votes cast)
Contact UPS Customer Service, 2.0 out of 5 based on 8 ratings
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9 Comments on “Contact UPS Customer Service
  1. Ups driver cut me off scratched side of my car and kept going. Location Las Vegas macadamia from US 95 to US I-15. Lisence plate Indiana P36369 was all the number I was able to get. BAD aggressive driver. I need his name and want my car fixed

  2. The UPS has always brought my packages up to the house, if i was not home they would set them by my door but lately they have been stopping at the end of my drive at the road and just throwing my package out, i’m getting very upset about this because we live on a busy road, i dont want someone stopping and picking my packages up or them getting ran over just because the UPS guy is to lazy or in to big of a hurry to bring the package to me!!! I would use another delivery service if you have a choice…I’m trying to see who i can contact about this so that it will be stopped..

  3. I have been trying to TALK to a human being not an automated voice system.
    No luck.
    My package which I paid to have picked up by UPS was rejected by the UPS truck
    driver. It was later picked up by USPS.
    I want to be refunded the $8 or so that was charged to my Amex card.
    How can I make that happen?
    Sincerely,
    Suzanne Wunderman

  4. I run an appliance repair business & order a LOT of items. In responce to their (fairly) new price-gouging trick of taking shipments to the post office (then charge extra for that service) I ASOLUTELY REFUSE to let a single purchase ship by UPS – EVER again!!! I mean it. I’ve already canceled some UPS-only vendor accounts and have revised all others to: “Absolutely NEVER send by UPS or it WILL be returned.”

  5. Your delivery driver that stopped at grand veiw hospital outpatient center in sellersville, pa decided he was going to tailgate me thru the parking lot and when I stopped to pull into a parking spot blow the horn at me and call me a fucking idiot. You guys are lucky my kids weren’t in the car. YOUR company hires the worst drivers in the world. Next time I won’t be so nice about it I will getout and give your driver a piece of my mind.

  6. The Purpose of this e-mail is to register a complaint regarding the delivery and random placement of packages dropped off at my house.
    Being an 84 year old senior citizen and under a doctors care many of my medications are shipped by UPS. This time of year the daily temp. Is in the 90’s, to find these medications randomly placed any where outside because the delivery person is too lazy to place those packages inside a closed screen in area (front steps) where it can be seen shows lack of concern or interest.
    Lived here for 20 years and always had a UPS person with caring concern about what was being delivered and noting that in a retirement community there are people of age and certain needs. Not knowing the meds are outside for any length of time is one big concern.
    The area in question is in Florida at zip code 33570-6123.

  7. My husband and I spotted a vacant parking space today on Westwood Blvd, in Los Angeles, a ottos before 1 pm, Monday, June 24, 2013. however, we could not park in the space because there was a UPS truck double-parked right in front of it, We waited patiently for several minutes until the UPS driver walked by, and when we asked him when he was going to move his vehicle, he nastily told us “I’m not leaving yet” and continued walking.

    The license plate number of the vehicle was : 81296G1.

    I think what the driver did by blocking our access to the space is illegal, and his attitude was terrible.

  8. I am very disappointed in your service the last couple of weeks. You have missed projected delivery dates well more than a dozen times and by several days and when you do actually deliver packages it is almost always late at night (after 9:00pm)and your delivery person leaves the packages at the end of my driveway in plain sight rather than coming to our house. There is no way to know if packages have been stolen since we are still waiting for packages that were projected to be delivered 3-5 days ago. We have also had perishable items shipped to us that are several days late or that have not been delivered yet so in all likelihood they will not be edible. This is by far the worst service that we have ever gotten from UPS and it appears that it is now consistently bad and totally unreliable. I will not be using your service again. The other delivery options (FedEx and USPS) seem to be dealing much better with weather issues and the holiday volumes than UPS is doing. You are either poorly managing your core business or your employees don’t care about delivering a dependable and secure service or both. You should be very embarrassed and disappointed in your performance.

  9. I received a large piece of custom stained glass, when I unpacked it, I discovered it was broken. It was insured and for 2 months I have been trying to get the claim resolved. I want the piece repaired. I did all the things they requested, to include sending pictures of the crate, the packing material and the damage to the piece. I have made calls, sent emails and have not even received a call back or a response to the emails. This is the second piece they have broken, the first time, UPS made it so painful to get the claim processed, I had the piece repaired myself (it was insured too) and gave up on them making good on the claim. This piece is worth several thousand dollars, I’m not going to pay for this . Your customer service ranks among the worlds WORST.

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