Contacting UPS Customer Service Center
UPS is one of the top shipping companies in the United States. Nearly every website and online business offers shipping through UPS and UPS is not slowly expansion. As of 2012, the company is in talks to take over at least a portion of the TNT shipping company.
UPS offers ground and express shipping. Shipping costs are comparable with the USPS and many companies choose to foot the bill for shipping if the customer spends more than a prescribed amount of money.
Phone Contact Numbers
UPS does not have any problem listing phone numbers customers can use to contact UPS. There are phone numbers for every department, but there are no hours listed for any. The main customer service phone number is likely open 24 hours a day.
- Domestic Customer Service: 1-800-742-5877
- UPS InfoNotice: 1-800-833-9943
- Freight Ground: 1-800-333-7400
- Freight Air/Water: 1-800-443-6379
- Supply Chain: 1-800-742-5727
- International: 1-800-782-7892
- TDD or TTY: 1-800-833-0056
UPS World Headquarters55 Glenlake Pkwy N.E.Atlanta, GA 30328
UPS Americas3401 N.W. 67th Ave. Bld. 805Miami, FL 33122
Everything you need to know about UPS and the products/services the company provides is available on the official website at http://www.ups.com. Personal and business users can log in to their account, view packages, track shipments and more.
Customer Service Email
You can use the UPS customer service contact form https://www.ups.com/upsemail/input?loc=en_US&reqID=SUPif you want to send a question, comment or problem to the customer service desk by email. The form asks various questions to route the communication to the proper department. You will need to choose a Support Category and Topic. You will be given a list of questions that may help you find the answer you’re looking for. If you don’t find the answer in that list of questions, click the NEXT button at the bottom of the list. The next page will include a form you can fill out and send.
We sent a test message to the UPS customer service department to see just how important these emails really are to a huge company like UPS. We’ll keep you updated.
The UPS customer service line is run by an automated system that requires voice control. We pressed 0 every time a new question was asked. It took just two times to forward the call to a customer service agent. We waited on hold for about two minutes before an agent picked up the call. We asked if the agent could send us a map of all the local UPS stores or shipping points. She said she did not have a map, but she could give us the phone numbers/locations based on our zip code to write down or we could access local spots via the UPS website.