ulta

Contact Ulta Customer Service

Contacting Ulta Customer Service Center

Ulta is a high-end beauty center founded in 1990. The company operates 537 off-mall locations spanning 45 states. All locations are about 10,000 square feet and include both retail shopping and salon areas leased out to local beauty artists. Services offers in the salon side of the business will depend on the artist and location.

to leave a comment about your customer service experience.

Contact Info:

There is very little information listed for Ulta customer service. We expected a good deal of information because the company supports online orders, but we found a contact email and not much else. After looking through the privacy, returns and shipping pages we finally gathered most of the relevant contact information.

Phone Contact Numbers

You can call Ulta customer service with questions about in store or online purchases, services and customer service received. If you’re calling about an order, have the order number ready when calling.

  • Ulta Phone Number: 1-866-983-8582
  • Corporate: 1-630-410-4800

Mailing Address

While most people choose to contact Ulta customer service by phone or email, you may find writing a letter the best way to express your feelings. Letters can be addressed to the Ulta corporate office in Illinois.

Ulta CorporateAttn: Customer Service1000 Remington BlvdSte 120 Bolingbrook, IL 60440

or

Ulta Returns Department1135 Arbor DrRomeoville, IL 60446

Official Website

We found Ulta customer service information online at http://www.ulta.com/. The site serves as an online store and customer service portal, though store services are much more prominent than customer service information.

Social Media

Connect and get your answer from customer service today. No matter where you are if you have an Internet-ready device you can access Ulta customer service via sites like Facebook and Twitter.

Customer Service Email

According to the message published on the contact page, do not include financial, credit card or personal information of any kind. This includes gift card or eGift card numbers.

Our Experience

We called Ulta customer service and our call was immediately answered by a welcome message telling us we could use the website for additional customer service options. You can press 1 for store or salon issues, 2 for receipt lookup, 3 for Ulta.com website issues, 4 for rewards program or 5 for store locations. The list of options will be repeated if you press none of these options. We pressed 3 for website issues and music started playing. We waited on hold for more than three minutes before the customer service agent answered the call.

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Rating: 3.3/5 (3 votes cast)
Contact Ulta Customer Service, 3.3 out of 5 based on 3 ratings
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33 Comments on “Contact Ulta Customer Service
  1. Dear Sir/Madam,

    Today I received the coupon “FREE Redken Hairspray Mini – No Purchase Required!”, printed it as required and visited the local Ulta store in Frederick, Maryland. However, sales associate informed me that they have never had this product. It looks like an unfair advertisement to me. This situation made me feel bad about your business. Please, don’t send me not existing “special offers” any more.

    Your offended customer

  2. I was at an Ulta store last Friday 10-25-13, was browsing the store and found many helpful people, however, there were a group of reps there, not sure from where and one lady approached me and asked if she could help me, I said not thank you I’m just looking, she immediately asked me if I had Rosacia (sp?), as my skin was very red. I was pretty offended, yes my skin was the red but the store was very, very warm. Not that there is anything wrong with the condition, but I must say she looked very “artificially enhanced” i.e., much plastic surgery. When I told her no, she did state that the store was hot. Now I don’t mid people asking me if I’d like help finding something, but asking if I have a medical condition is something else – tone it down super rep! Anther offended customer.

  3. I had an appointment at 3:00 pm. I arrived promptly only to hear Daniel was running 15 to 20 minutes late. I was at the ulta at the rim. I quickly asked Amber if someone else could start the color, but she just stood there and said no one else was available. What is the point of making an appointment if you will have to wait? I was very disappointed and after waiting 20 minutes, I went to the front to complain. She did attempt to problem solve. By the time Daniel started on my color it was 3:30. I wasted 30 minutes just waiting. It would be nice to get a call to alert me of the delay. Very unprofessional and inconsiderate. I’m a long term customer and I will be looking for a different salon.

  4. After attempting to place an order online with a 20 percent off coupon unsuccessfully, I called the customer service line. I was very rudely informed by “Peggy”, a customer service rep, that I could place the order at full price. Once I received the order, I could then reference this call and they would attempt to do a price adjustment. The order was a fairly sizeable order of $200. I don’t feel that I should have to contact ulta to beg for money that is promised in the ad. “Peggy” also informed me that there was no manager able to help me and basically “there was nothing she could do.” One of the worst cases of customer service. I shop with you all often. Maintaining a platinum membership should be an indicator of the amount I choose to spend at you alls store. Please help to rectify this situation.
    MacRae Austin

  5. Customer service was GREAT at my store…so I was hopeful for a great hair cut and color…however, it turned out to be a DISASTER, I really did want to cry. My hair was butcher, with multi-colored hair in the end. My co-workers exclaimed “WHAT DID YOU DO TO YOUR HAIR?!” the next day. I really feel sick to my stomach about my butched, discolored awful hairdo. I’m highly dissatisfied with the service…

  6. Can anyone besides the rude girl Christy at customer service who refused to transfer me and or give me operator I’d. Stating she was only Christy who worked for them. My question is during double points.. Where do the double points go ? I was 139 away from platinum and when I made purchase it showed I made 122 in reward points. Well on my rewards account it showed I was still 68 points away…Christy stated reward points and double points were different.. Where do double points go , I thought it went towards rewards card. But according to her I am wrong. There is no contact email.. For customer service..

  7. There customer service is outsourced from a call center where people work from home.. That’s how and why the customer service is rude. They don’t have supervisors there to listen to there tone and ugly ways they talk to customers.. Its sad the company who hires them has zero connection and most have probably never stepped into an ulta store…

  8. Will NEVER purchase anything at Ulta again. Their customer service or I should say, lack there of is why. They send emails telling how many points you have and to come in…use them. I did and low and behold they have a different total than what my emails and the flyer they repeatedly send to me states so of course I could not use my $ off. False advertising not sure what you would call it. I will never set foot in that store again.

  9. I went to Ulta to purchase a curling iron on 08/10/2014 which had just gone on sale sunday 08/09/2014 only to find out they didn’t have anymore so I looked for others only to find nothing available in the 1 1/4 size so I asked about this to a gentleman working there that clearly was rude and definitely didn’t want to help me so another sales associate was ready and willing. Why is it you are always out of everything and nothing is stocked I always seem to have to ask and miraculously it appears from the back room.

  10. I have a passion for makeup and hair etc. so why is it that when I go into Ulta in my area that the people working there have horrible customer service and don’t prevent themselves as proper beauty advisors? Unprofessional is what I call them in groups talking and not helping customers. With over 10 years customer service management skills I applied thinking I could bring something to the company. I’ve applied 4 times with still no reply but yet they claim they have no help!! What are qualifications of Ulta ? What they have there working now is unacceptable. I go there to purchase my makeup because it is close but I wish there was somewhere else to go

  11. I was at the holmdale shopping center and had an appointment with Stephanie at 1 o’clock. Well she was late can’t wait being a busy person and no one else on the salon. Well Christy who works there is rise to customers and needs social training not to interfere when a customer is talking to another employee. She was rude . I told her I wasn’t speaking to her and she told me I shouldn’t have an attitude. Well no one was speaking to her. She is an air head and Ulta lost a family of customers for bein an air head.

  12. ULTA HAS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY LIFE!!! ULTA’S POLICIES ARE NOT AT ALL CUSTOMER FRIENDLY. FIRST OF ALL I PLACED AN ULTA.COM ORDER A WHILE BACK FOR ALMOST $500 AND NEVER RECEIVED THE PKG. WHEN I CALLED IN ABOUT IT, THEY SAID THAT THEY COULDN’T DO ANYTHING FOR ME!! THEY REFUSED TO RESEND MY PKG AND STATED THAT ANYTHING OVER $65 THEY CAN’T DO ANYTHING ABOUT! $65!!!!!! WOW! I LOST $467 TO ULTA BECAUSE OF THIS!!! DESPITE THE PREVIOUS ISSUE, I DECIDED TO TRY AND PLACE AN ORDER TODAY ON ULTA.COM FOR $67 FOR THE DEAL OF THE DAY ITEMS ONLY BECAUSE I CAN’T MAKE IT TO A RETAIL LOCATION TODAY AND WHEN I TRIED TO PLACE THE ORDER IT BOUNCED BACK AND SAID THERE WAS AN ISSUE WITH PROCESSING MY CARD. SO I TRIED AGAIN THINKING THAT MAYBE I ENTERED MY CARD INFO INCORRECTLY THE FIRST TIME BUT IT FAILED AGAIN…SO I THEN CHECK MY BANK ACCOUNT AND MY FUNDS ARE BEING HELD FROM BOTH FAILED TRANSACTIONS!! I THEN CALL CUSTOMER SERVICE AND TELL THEM WHAT HAPPENED AND WHAT DO THEY SAY?????……THERE IS NOTHING THEY CAN DO FOR ME! I ALSO EXPLAINED TO HER THAT BECAUSE OF THESE 2 FAILED TRANSACTIONS, I NOW DON’T HAVE ENOUGH MONEY IN MY ACCOUNT TO TRY AND PLACE THE ORDER AGAIN EVEN IF I WANTED TO. SO I ASK THE REP, IS THERE ANY WAY THEY CAN LET ME GET THESE ITEMS AT THE SAME PRICE AT A LATER TIME BECAUSE OF THE ISSUE AND THE REP TELLS ME “SORRY BUT WE DON’T GIVE RAIN CHECKS”!!!! I JUST CAN NOT UNDERSTAND HOW SUCH A HUGE COMPANY CAN TREAT THEIR CUSTOMERS THIS WAY AND STILL HAVE ANY!! ULTA MADE OVER 1 BILLION IN THEIR 2014 Q4 ALONE AND THEY CAN NOT AFFORD TO TAKE A HIT FOR MY LOST PKG AND RESEND IT FOR ME OR REFUND ME FOR MY HARD EARNED MONEY?! NOR CAN THEY ALLOW ME TO PLACE MY ORDER AT A LATER TIME AND STILL HONOR THE DISCOUNT CONSIDERING THE ISSUE I WAS HAVING PLACING MY ORDER?! WHAT A TERRIBLE WAY TO TREAT THEIR CUSTOMERS! ABSOLUTELY DISGUSTED WITH THIS COMPANY!!!!!

  13. I went to the ultra store at waco texas the manager mary flores was very rude and was on her phone the whole time her personal problems were her priority. Do y’all do backround cheeks before you hire a manager that is trust worthy. My sister in law stated that she new her and that she does not have a good backround. How can you trust her to run the store. Inorder to run a store you have to prioritize customers that’s how you make a company grow.

  14. Customer service is a fluke and the flyers they send out as if to promise these items on the flyer are 20 percent off is a hoax, at least for me. I tried two times with it and when a promo is not going on I can get online fine and use my rewards number. I called once and said how come all the items online say they are excluded from coupons yet you show the photos and advertise they are on the flyer. Some flippy remark brushing it off. I think it should be looked into by BBB and maybe there will be one the first to do if not already. It’s misleading, it has a shadow of false hood and unethical practice. I can say my in store experiences have been pleasant. I do not use the salon, but stop in at times for various products. They had no sale last month online and I placed an order, no issue…get a 20 percent off coupon and all of a sudden i am not in the system as a member. Go figure. Then have to come online and search a way to contact them. Lame. Their competitors will walk on over them if customer service is not top notch as well as their ads, they must not be misleading. I said that to a rep years ago and got a snippy remark. oh maybe I said that already, does not hurt to say it again.

  15. hmmm….I got no indication my post went through and thought, hmmm may take a while and got a remark when I hit key again “LOOKS AS IF YOU ALREADY SAID THAT”

  16. hmmm….I got no indication my post went through and thought, hmmm may take a while and got a remark when I hit key again “LOOKS AS IF YOU ALREADY SAID THAT” .

    What’s up? Poltergeist? Or rather down.

  17. oh, they moderate comments it reads. hmmmm, this won’t get posted I suppose. I thought free speech….oh well. so it goes.

  18. I ordered a Gift Card on 8/3/15 to be mailed as a birthday present. It said 2 day shipping, which would have been 8/5. The card wasn’t shipped until 8/7/15 and as of 8/12 it still has not arrived.
    DO NOT BUY A GIFT CARD THIS WAY!!
    I used to shop here all the time, but started couponing and get way better deals on drugstore makeup elsewhere.
    Needless to say I am very disappointed and not impressed with this gift card purchase. I will take my business to Sephora for high-end cosmetics going forward.
    Debra Thomas

  19. Just trying to request birthday reward….wrong e-mail address made it impossible for e-mails from you with coupons….etc….your website is very confusing

  20. Because of poor customer service in the past, I stopped shopping @ Ulta. After a couple of years of not supporting them, I decided to return. I purchased $541.61 worth of product on 9-24-2015 ;it is not unusual for me to do so . I had a very hard time getting employees to answer questions about product or to even notice I was there. The store was not busy!! Finally I had young lady assist me, however she told me “I couldn’t tell you, I don’t use this brand, it is for older people like you!” I am 44!! Not exactly “old” ! So today I decided that I would give it another shot. I had about $300.00 dollars worth of cosmetic I wanted to purchase, I went to the same store (FYI, I live 120 miles away to the nearest ULTA) I had my list and needed to ask some questions, NOPE!! once again I was ignored (store was empty basically) Finally found someone to help me , I explained that in my profession I sometimes had to report on Camera and that I also traveled for work and I needed some suggestions about long wearing lipsticks and eyebrow gel..She said she would ask someone, walked into the salon area and once again I was left without assistants!! I am a very nice person, I did not walk in with a chip on my shoulder or a demanding attitude..Very frustrated!!!! (I would love to paste my receipt from my last purchase, however this site does not give me the option)

  21. Ultra, I want you to explain why you have stopped my service after recharging my monthly service fee which is going to expire in almost six hours from now? I recharged earlier because my battery was going down and I was traveling. Please and please do respond back immediately. If I recharge before the time my service expires does that mean you have to stop the on going service? Ultra, ultra, ultra be careful in what you are doing. This is not the kind of service I am expecting!!!!!!

  22. I called Ulta at (866) 983-8582 and asked how I could make an appointment in their Salon for hair color. This was at the new store in Silverdale, WA. I was told to go to the store and make the appointment there; well I did that today and was very, very disappointed to say the least. I was told by the girls up front to go back and have someone in the salon set me up with an appointment. When I got back there, there was one girl there giving another girl a perm and I understand that she was busy, but she wouldn’t even look up at me. I walked closer so she could see me and nothing; not even a hello and I will be with you in a minute or even a how can I help you.
    I’m sorry, but I worked customer service jobs all of my life and this was so very, very off-putting and very unnecessary. I am generally a very cheery person and this caused me to walk away and I do not plan to set foot in that store again. I know that one can get busy at any job. I was a florist for thirty years, but I always had time to talk with a customer or at least acknowledge their presence. I am so sad that customer service is no longer available. Young people need a good class in it for sure : ( Becky D

  23. Placed order that did not give me option to expedite shipping. Customer se rice answers, says “hold on while we look up your member ID#,, then just disconnects. No one answers the CorporTe number either. I understand why you are rated so low. never again will order online. As my friends have done, will look for competitor site that actually is designed to work w customers.

  24. We had an issue today and I spoke with Sheila at the corporate headquarters , She was extremely helpful and polite. Thank You again.

  25. I’m writing because I tried to do the online survey and it would not accept my email address I don’t always do survey but Amber at your Hanford store was very helpful for me today and I was very pleased store 636 trans 2452 Rey 4

  26. Sarah Perez emailed me this information and told me I should contact you. Please call me after 2 pm Pacific time. I have a HUGE issue with a hair appointment at one of your Reno Utla Stores in NW Reno. I would prefer not to has it al out on an email AGAIN. Please call me asap..

  27. I was at your location on: 10919 Olson Dr, Rancho Cordova, CA 95670 last night wanting to buy my daughter a present. I usually get greeted at the door by the security and/or the cashier. Nope, not a peep. They just looked at me and ignored me. I was buying a last minute present so I had to buy something. I was there for at least 20 mins and nobody said anything to me. I saw other customers walk in and right when they came through the door they were helped right away and got greeted. There was at least 4 employees and the security guard there and no one said nothing to me. I ended up spending $95.00. SO disappointed of the customer service. Never again at this location it was horrible. I come to this location a lot at least twice a month to buy makeup and hair products. Worst experience ever.

  28. I am disappointed in the text communication for hair appointments at the Clearwater, FL location. My stylist is amazing and I only go to her. I replied “no” that I would not be able to be at an appt. a week in advance. She was never given this information and didn’t know until 30 minutes before the time I was to be there. She had 3 hours booked for me. How fair is that to her? I am disappointed for her.

  29. Went into Newington, NH store yesterday to buy my daughter a $124 bottle of coco
    mle edp. for her 18th birthday.
    Asked if I could pay by check………yes response……..20 minutes of managerial confusion ……..finally had to pay by credit card.
    Very unpleasant shopping experience! Left feeling jerked around.
    0 customer orientation from manager.
    Shame on you guys!

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