Contacting Ulta Customer Service Center

Ulta is a high-end beauty center founded in 1990. The company operates 537 off-mall locations spanning 45 states. All locations are about 10,000 square feet and include both retail shopping and salon areas leased out to local beauty artists. Services offers in the salon side of the business will depend on the artist and location.

to leave a comment about your customer service experience.

Contact Info:

There is very little information listed for Ulta customer service. We expected a good deal of information because the company supports online orders, but we found a contact email and not much else. After looking through the privacy, returns and shipping pages we finally gathered most of the relevant contact information.

Phone Contact Numbers

You can call Ulta customer service with questions about in store or online purchases, services and customer service received. If you’re calling about an order, have the order number ready when calling.

  • Ulta Phone Number: 1-866-983-8582
  • Corporate: 1-630-410-4800

Mailing Address

While most people choose to contact Ulta customer service by phone or email, you may find writing a letter the best way to express your feelings. Letters can be addressed to the Ulta corporate office in Illinois.

Ulta CorporateAttn: Customer Service1000 Remington BlvdSte 120 Bolingbrook, IL 60440

or

Ulta Returns Department1135 Arbor DrRomeoville, IL 60446

Official Website

We found Ulta customer service information online at http://www.ulta.com/. The site serves as an online store and customer service portal, though store services are much more prominent than customer service information.

Social Media

Connect and get your answer from customer service today. No matter where you are if you have an Internet-ready device you can access Ulta customer service via sites like Facebook and Twitter.

Customer Service Email

According to the message published on the contact page, do not include financial, credit card or personal information of any kind. This includes gift card or eGift card numbers.

Our Experience

We called Ulta customer service and our call was immediately answered by a welcome message telling us we could use the website for additional customer service options. You can press 1 for store or salon issues, 2 for receipt lookup, 3 for Ulta.com website issues, 4 for rewards program or 5 for store locations. The list of options will be repeated if you press none of these options. We pressed 3 for website issues and music started playing. We waited on hold for more than three minutes before the customer service agent answered the call.

1 Star2 Stars3 Stars4 Stars5 Stars (7 votes, average: 2.57 out of 5)
Loading...
Write A Review
57 Comments on “Contact Ulta Customer Service
  1. Dear Sir/Madam,

    Today I received the coupon “FREE Redken Hairspray Mini – No Purchase Required!”, printed it as required and visited the local Ulta store in Frederick, Maryland. However, sales associate informed me that they have never had this product. It looks like an unfair advertisement to me. This situation made me feel bad about your business. Please, don’t send me not existing “special offers” any more.

    Your offended customer

  2. I was at an Ulta store last Friday 10-25-13, was browsing the store and found many helpful people, however, there were a group of reps there, not sure from where and one lady approached me and asked if she could help me, I said not thank you I’m just looking, she immediately asked me if I had Rosacia (sp?), as my skin was very red. I was pretty offended, yes my skin was the red but the store was very, very warm. Not that there is anything wrong with the condition, but I must say she looked very “artificially enhanced” i.e., much plastic surgery. When I told her no, she did state that the store was hot. Now I don’t mid people asking me if I’d like help finding something, but asking if I have a medical condition is something else – tone it down super rep! Anther offended customer.

  3. I had an appointment at 3:00 pm. I arrived promptly only to hear Daniel was running 15 to 20 minutes late. I was at the ulta at the rim. I quickly asked Amber if someone else could start the color, but she just stood there and said no one else was available. What is the point of making an appointment if you will have to wait? I was very disappointed and after waiting 20 minutes, I went to the front to complain. She did attempt to problem solve. By the time Daniel started on my color it was 3:30. I wasted 30 minutes just waiting. It would be nice to get a call to alert me of the delay. Very unprofessional and inconsiderate. I’m a long term customer and I will be looking for a different salon.

  4. After attempting to place an order online with a 20 percent off coupon unsuccessfully, I called the customer service line. I was very rudely informed by “Peggy”, a customer service rep, that I could place the order at full price. Once I received the order, I could then reference this call and they would attempt to do a price adjustment. The order was a fairly sizeable order of $200. I don’t feel that I should have to contact ulta to beg for money that is promised in the ad. “Peggy” also informed me that there was no manager able to help me and basically “there was nothing she could do.” One of the worst cases of customer service. I shop with you all often. Maintaining a platinum membership should be an indicator of the amount I choose to spend at you alls store. Please help to rectify this situation.
    MacRae Austin

  5. Customer service was GREAT at my store…so I was hopeful for a great hair cut and color…however, it turned out to be a DISASTER, I really did want to cry. My hair was butcher, with multi-colored hair in the end. My co-workers exclaimed “WHAT DID YOU DO TO YOUR HAIR?!” the next day. I really feel sick to my stomach about my butched, discolored awful hairdo. I’m highly dissatisfied with the service…

  6. Can anyone besides the rude girl Christy at customer service who refused to transfer me and or give me operator I’d. Stating she was only Christy who worked for them. My question is during double points.. Where do the double points go ? I was 139 away from platinum and when I made purchase it showed I made 122 in reward points. Well on my rewards account it showed I was still 68 points away…Christy stated reward points and double points were different.. Where do double points go , I thought it went towards rewards card. But according to her I am wrong. There is no contact email.. For customer service..

  7. There customer service is outsourced from a call center where people work from home.. That’s how and why the customer service is rude. They don’t have supervisors there to listen to there tone and ugly ways they talk to customers.. Its sad the company who hires them has zero connection and most have probably never stepped into an ulta store…

  8. Will NEVER purchase anything at Ulta again. Their customer service or I should say, lack there of is why. They send emails telling how many points you have and to come in…use them. I did and low and behold they have a different total than what my emails and the flyer they repeatedly send to me states so of course I could not use my $ off. False advertising not sure what you would call it. I will never set foot in that store again.

  9. I went to Ulta to purchase a curling iron on 08/10/2014 which had just gone on sale sunday 08/09/2014 only to find out they didn’t have anymore so I looked for others only to find nothing available in the 1 1/4 size so I asked about this to a gentleman working there that clearly was rude and definitely didn’t want to help me so another sales associate was ready and willing. Why is it you are always out of everything and nothing is stocked I always seem to have to ask and miraculously it appears from the back room.

  10. I have a passion for makeup and hair etc. so why is it that when I go into Ulta in my area that the people working there have horrible customer service and don’t prevent themselves as proper beauty advisors? Unprofessional is what I call them in groups talking and not helping customers. With over 10 years customer service management skills I applied thinking I could bring something to the company. I’ve applied 4 times with still no reply but yet they claim they have no help!! What are qualifications of Ulta ? What they have there working now is unacceptable. I go there to purchase my makeup because it is close but I wish there was somewhere else to go

  11. I was at the holmdale shopping center and had an appointment with Stephanie at 1 o’clock. Well she was late can’t wait being a busy person and no one else on the salon. Well Christy who works there is rise to customers and needs social training not to interfere when a customer is talking to another employee. She was rude . I told her I wasn’t speaking to her and she told me I shouldn’t have an attitude. Well no one was speaking to her. She is an air head and Ulta lost a family of customers for bein an air head.

  12. ULTA HAS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY LIFE!!! ULTA’S POLICIES ARE NOT AT ALL CUSTOMER FRIENDLY. FIRST OF ALL I PLACED AN ULTA.COM ORDER A WHILE BACK FOR ALMOST $500 AND NEVER RECEIVED THE PKG. WHEN I CALLED IN ABOUT IT, THEY SAID THAT THEY COULDN’T DO ANYTHING FOR ME!! THEY REFUSED TO RESEND MY PKG AND STATED THAT ANYTHING OVER $65 THEY CAN’T DO ANYTHING ABOUT! $65!!!!!! WOW! I LOST $467 TO ULTA BECAUSE OF THIS!!! DESPITE THE PREVIOUS ISSUE, I DECIDED TO TRY AND PLACE AN ORDER TODAY ON ULTA.COM FOR $67 FOR THE DEAL OF THE DAY ITEMS ONLY BECAUSE I CAN’T MAKE IT TO A RETAIL LOCATION TODAY AND WHEN I TRIED TO PLACE THE ORDER IT BOUNCED BACK AND SAID THERE WAS AN ISSUE WITH PROCESSING MY CARD. SO I TRIED AGAIN THINKING THAT MAYBE I ENTERED MY CARD INFO INCORRECTLY THE FIRST TIME BUT IT FAILED AGAIN…SO I THEN CHECK MY BANK ACCOUNT AND MY FUNDS ARE BEING HELD FROM BOTH FAILED TRANSACTIONS!! I THEN CALL CUSTOMER SERVICE AND TELL THEM WHAT HAPPENED AND WHAT DO THEY SAY?????……THERE IS NOTHING THEY CAN DO FOR ME! I ALSO EXPLAINED TO HER THAT BECAUSE OF THESE 2 FAILED TRANSACTIONS, I NOW DON’T HAVE ENOUGH MONEY IN MY ACCOUNT TO TRY AND PLACE THE ORDER AGAIN EVEN IF I WANTED TO. SO I ASK THE REP, IS THERE ANY WAY THEY CAN LET ME GET THESE ITEMS AT THE SAME PRICE AT A LATER TIME BECAUSE OF THE ISSUE AND THE REP TELLS ME “SORRY BUT WE DON’T GIVE RAIN CHECKS”!!!! I JUST CAN NOT UNDERSTAND HOW SUCH A HUGE COMPANY CAN TREAT THEIR CUSTOMERS THIS WAY AND STILL HAVE ANY!! ULTA MADE OVER 1 BILLION IN THEIR 2014 Q4 ALONE AND THEY CAN NOT AFFORD TO TAKE A HIT FOR MY LOST PKG AND RESEND IT FOR ME OR REFUND ME FOR MY HARD EARNED MONEY?! NOR CAN THEY ALLOW ME TO PLACE MY ORDER AT A LATER TIME AND STILL HONOR THE DISCOUNT CONSIDERING THE ISSUE I WAS HAVING PLACING MY ORDER?! WHAT A TERRIBLE WAY TO TREAT THEIR CUSTOMERS! ABSOLUTELY DISGUSTED WITH THIS COMPANY!!!!!

  13. I went to the ultra store at waco texas the manager mary flores was very rude and was on her phone the whole time her personal problems were her priority. Do y’all do backround cheeks before you hire a manager that is trust worthy. My sister in law stated that she new her and that she does not have a good backround. How can you trust her to run the store. Inorder to run a store you have to prioritize customers that’s how you make a company grow.

  14. Customer service is a fluke and the flyers they send out as if to promise these items on the flyer are 20 percent off is a hoax, at least for me. I tried two times with it and when a promo is not going on I can get online fine and use my rewards number. I called once and said how come all the items online say they are excluded from coupons yet you show the photos and advertise they are on the flyer. Some flippy remark brushing it off. I think it should be looked into by BBB and maybe there will be one the first to do if not already. It’s misleading, it has a shadow of false hood and unethical practice. I can say my in store experiences have been pleasant. I do not use the salon, but stop in at times for various products. They had no sale last month online and I placed an order, no issue…get a 20 percent off coupon and all of a sudden i am not in the system as a member. Go figure. Then have to come online and search a way to contact them. Lame. Their competitors will walk on over them if customer service is not top notch as well as their ads, they must not be misleading. I said that to a rep years ago and got a snippy remark. oh maybe I said that already, does not hurt to say it again.

  15. hmmm….I got no indication my post went through and thought, hmmm may take a while and got a remark when I hit key again “LOOKS AS IF YOU ALREADY SAID THAT”

  16. hmmm….I got no indication my post went through and thought, hmmm may take a while and got a remark when I hit key again “LOOKS AS IF YOU ALREADY SAID THAT” .

    What’s up? Poltergeist? Or rather down.

  17. oh, they moderate comments it reads. hmmmm, this won’t get posted I suppose. I thought free speech….oh well. so it goes.

  18. I ordered a Gift Card on 8/3/15 to be mailed as a birthday present. It said 2 day shipping, which would have been 8/5. The card wasn’t shipped until 8/7/15 and as of 8/12 it still has not arrived.
    DO NOT BUY A GIFT CARD THIS WAY!!
    I used to shop here all the time, but started couponing and get way better deals on drugstore makeup elsewhere.
    Needless to say I am very disappointed and not impressed with this gift card purchase. I will take my business to Sephora for high-end cosmetics going forward.
    Debra Thomas

  19. Just trying to request birthday reward….wrong e-mail address made it impossible for e-mails from you with coupons….etc….your website is very confusing

  20. Because of poor customer service in the past, I stopped shopping @ Ulta. After a couple of years of not supporting them, I decided to return. I purchased $541.61 worth of product on 9-24-2015 ;it is not unusual for me to do so . I had a very hard time getting employees to answer questions about product or to even notice I was there. The store was not busy!! Finally I had young lady assist me, however she told me “I couldn’t tell you, I don’t use this brand, it is for older people like you!” I am 44!! Not exactly “old” ! So today I decided that I would give it another shot. I had about $300.00 dollars worth of cosmetic I wanted to purchase, I went to the same store (FYI, I live 120 miles away to the nearest ULTA) I had my list and needed to ask some questions, NOPE!! once again I was ignored (store was empty basically) Finally found someone to help me , I explained that in my profession I sometimes had to report on Camera and that I also traveled for work and I needed some suggestions about long wearing lipsticks and eyebrow gel..She said she would ask someone, walked into the salon area and once again I was left without assistants!! I am a very nice person, I did not walk in with a chip on my shoulder or a demanding attitude..Very frustrated!!!! (I would love to paste my receipt from my last purchase, however this site does not give me the option)

  21. Ultra, I want you to explain why you have stopped my service after recharging my monthly service fee which is going to expire in almost six hours from now? I recharged earlier because my battery was going down and I was traveling. Please and please do respond back immediately. If I recharge before the time my service expires does that mean you have to stop the on going service? Ultra, ultra, ultra be careful in what you are doing. This is not the kind of service I am expecting!!!!!!

  22. I called Ulta at (866) 983-8582 and asked how I could make an appointment in their Salon for hair color. This was at the new store in Silverdale, WA. I was told to go to the store and make the appointment there; well I did that today and was very, very disappointed to say the least. I was told by the girls up front to go back and have someone in the salon set me up with an appointment. When I got back there, there was one girl there giving another girl a perm and I understand that she was busy, but she wouldn’t even look up at me. I walked closer so she could see me and nothing; not even a hello and I will be with you in a minute or even a how can I help you.
    I’m sorry, but I worked customer service jobs all of my life and this was so very, very off-putting and very unnecessary. I am generally a very cheery person and this caused me to walk away and I do not plan to set foot in that store again. I know that one can get busy at any job. I was a florist for thirty years, but I always had time to talk with a customer or at least acknowledge their presence. I am so sad that customer service is no longer available. Young people need a good class in it for sure : ( Becky D

  23. Placed order that did not give me option to expedite shipping. Customer se rice answers, says “hold on while we look up your member ID#,, then just disconnects. No one answers the CorporTe number either. I understand why you are rated so low. never again will order online. As my friends have done, will look for competitor site that actually is designed to work w customers.

  24. We had an issue today and I spoke with Sheila at the corporate headquarters , She was extremely helpful and polite. Thank You again.

  25. I’m writing because I tried to do the online survey and it would not accept my email address I don’t always do survey but Amber at your Hanford store was very helpful for me today and I was very pleased store 636 trans 2452 Rey 4

  26. Sarah Perez emailed me this information and told me I should contact you. Please call me after 2 pm Pacific time. I have a HUGE issue with a hair appointment at one of your Reno Utla Stores in NW Reno. I would prefer not to has it al out on an email AGAIN. Please call me asap..

  27. I was at your location on: 10919 Olson Dr, Rancho Cordova, CA 95670 last night wanting to buy my daughter a present. I usually get greeted at the door by the security and/or the cashier. Nope, not a peep. They just looked at me and ignored me. I was buying a last minute present so I had to buy something. I was there for at least 20 mins and nobody said anything to me. I saw other customers walk in and right when they came through the door they were helped right away and got greeted. There was at least 4 employees and the security guard there and no one said nothing to me. I ended up spending $95.00. SO disappointed of the customer service. Never again at this location it was horrible. I come to this location a lot at least twice a month to buy makeup and hair products. Worst experience ever.

  28. I am disappointed in the text communication for hair appointments at the Clearwater, FL location. My stylist is amazing and I only go to her. I replied “no” that I would not be able to be at an appt. a week in advance. She was never given this information and didn’t know until 30 minutes before the time I was to be there. She had 3 hours booked for me. How fair is that to her? I am disappointed for her.

  29. Went into Newington, NH store yesterday to buy my daughter a $124 bottle of coco
    mle edp. for her 18th birthday.
    Asked if I could pay by check………yes response……..20 minutes of managerial confusion ……..finally had to pay by credit card.
    Very unpleasant shopping experience! Left feeling jerked around.
    0 customer orientation from manager.
    Shame on you guys!

  30. Visited a local store in St. Louis after receiving a coupon for a free sample size product for eyebrows. When I arrived at the store, I was informed that the “manager” had decided, of her own accord and contrary to corporate policy, to no longer honor the coupon and that a purchase would be necessary, despite the coupon’s wording that NO PURCHASE WAS NECESSARY. While I was in the store, I called Customer Service. I was told that they could not make outbound calls, so it was necessary to hand my phone over to the “manager” so that she could be informed to honor the coupon. Despite several calls to both Customer Service and the Corporate Office, no one from the company has called to address this problem, which is, clearly, a major violation of the Federal Trade Commission’s rules regarding misleading and deceptive advertising. I think that I will file a complaint with the agency and, perhaps, the company will sit up and take notice. From reading the comments here, this isn’t the first time that these deceptive and false business practices have been used.

    • Love Ulta and the great selection of products offered. That being said I’m disappointed in my last shopping experience. I purchased over $21.50 worth of Ulta beauty products ($12 jaw nippers and a $16 air blurring concealer brush) therefore I should have gotten the 13pc makeup bag for free. I was told that it was only good for purchases of $21.50 in Ulta cosmetics only. I also had a coupon to save $5 on any Ulta brand makeup brush, which clearly I bought, the cashier took my coupon yet it never deducted the $5 from my total and she kept the coupon even though I didn’t receive the discount. I’m calling Customer service in the morning as I keep receiving an error code when I try emailing the company in which I was going to attach a picture of my receipt. Hopefully whoever I speak with ship me the makeup bag and somehow reimburse me the $5. I wonder how many other customers have been ripped off at this location or any other location for that matter.

  31. I visited your Summerville location and a young lady named Sara I think her name was another coworker told me her name because she didn’t introduce herself and there was no badge? Well she was very short and rude! Not sure why or what happened previous to our encounter but she was so mean to me I cried. I just needed help I’m new to the whole makeup thing. I wish I could have spoke with someone else.

  32. So I had ordered 3 things online and it said that after the final shipment the money would be charged , we’ll here comes the final email and it was showing that the Charge had gone on through ( keep in mind I had sufficient funds at the time ) but I had to pay a bill thinking it was already charged and now it saying I had insufficient after it was showing the Charge had gone through . What do I do ? Do I just send the package back as I didn’t want the items in the first place and could not cancel the order .

  33. I went into the salon for a color/cut/style the other day. The hair dresser asked what color I wanted and when I said “dark chocolate brown” he immediately went in the back and started mixing the dyes- I have never had someone assumingly mix a color without me seeing a sample of the color first. I took off my glasses for the entire process so I was unable to see anything other than shadows the whole time. (I would like to mention that it would’ve been nice to know there was an extra charge for more hair dye, obviously I would’ve approved it but a little heads up would’ve been nice). I told the man I SPECIFICALLY wanted a trim on my hair I wanted to keep my length, with some choppy layers. After everything was finished and I put my glasses back on, I swear I almost cried when I saw he cut 5-6 inches off of my hair without any consent! He continued to repeat “your hair is so much more healthy”. I’m sorry, I know he was trying to do his job but I don’t pay for someone’s artistic freedom when I had one very simple request which was to keep my hair long. I contemplated posting this but days after, I’m still very upset.

    • Long story short…I started going to ULTA to get my hair done by NOT knowing there was a Salon one day (on a Sunday) just shopping. This was many years ago now. LOVE everything about the store and all the employees. Bourbonnais IL Always courteous from the time you walk in the door. No matter who I have working on my hair I have had nothing but wonderful results. Amazing Hair artists. Megan Palateer just cut off 10″+ and my hair is still past the middle of my back. Switched color which she helped me with. Thanks to everyone I have the best products to help my at home as well. I have learned so much just by listening to them talk about hair care. I cannot say enough good things about MY ULTA!

  34. I visited the Franklin Park store in Toledo Ohio. I walked in, I was not greeted, I was searching for a certain product. I finally purchased my item. As I was being rung out, the cashier Rachel, was talking to coworkers the whole time about food. She slid my lipstick to me instead of handing it to me. I went to my car for a few minutes contemplating purchasing another product. I went back inside, again not greeted, I asked for assistance, I waited and no one came, I left, went to another retailer to purchase more products. I would have gladly made another purchase, if I were welcomed.

  35. I visited the Franklin Park store in Toledo Ohio. I walked in, I was not greeted, I was searching for a certain product. I finally purchased my item. As I was being rung out, the cashier was talking to coworkers the whole time. She slid my lipstick to me instead of handing it to me. I went to my car for a few minutes contemplating purchasing another product. I went back inside, again not greeted, I asked for assistance, I waited and no one came, I left, went to another retailer to purchase more products. I would have gladly made another purchase, if I were welcomed.

  36. Ulta had sent me a card for a free Full sized Clinic all about eyes with any Clinic purchase. The clerk in the store got me the box and I proceeded to the cashier.
    The cashier promptly took the box away and went to a drawer and pulled out a sample. I will never purchase Clinic at Ulta again. I will proceed to Nordstroms or Macy’s and get gift with purchase.
    It was a waste of time for Ulta to send me the fancy little card to receive a “full size” product and then replace it with a sample.

  37. I put in an order online primarily because of an email promotion for Pureology gift set. I received my order minus the gift set which I wanted for traveling. When I called they said I had to check some box when I put my order in. I never saw any indication of that. I feel they make it difficult to procure the “FREE GIFT” on purpose. I will not be foolish enough to be taken in my misleading advertisement again. I like Ulta but I will rethink buying online there!

  38. I recently was in Ulta & was trying to use a coupon for free merchandise that was emailed to me. The girl said they were out of the product & I asked if there was something else I could get; knowing they have sent out free merchandise coupons to friends, co-workers. & she took my coupon & did not offer me another promotional item.

    I was disappointed. I have 2 teenage daughters & shop here often for them & myself. Especially for birthdays & Christmas.

    🙁

  39. 1st. Was told my credit limit was $300.00.
    2nd.After a horrific accident I spent t 5 days in ICU…. I get home my phone is ring every 2 to 3 minutes( ULTA) I what happened and told the person I didn’t have any money at that point…so she say so your refusing payment and I told her no it would be at least a week and she says so you are refusing payment…Again I told her no…a couple days go by another person calls I told her about my experience with the other person. Of course this one was nice I have her a $60 payment and she said that she was going to remove my late fees and send me a new bill. I get in her nothing she told me was true…all Late payments still there still no Bill…I WAS ALWAYS TOLD IF THEY WOULD NOT TAKE MY PAYMENT THEN I DONT OWE THEM ANYTHING…THAT HAPPENED AFTER THE PAYMENT I MADE…STILL NO BILL..LOOKED AT IT ONLINE..MY HEART FEEL TO MY TOES…YOU LIED TO ME…OK LETS ASK THIS IF YOU DONT GET A BILL WHAT IS THE MINIMUM PAYMENT….I TOOK MY DAUGHTER UP THERE TODAY TO GET HER SOME PERFUME /EYE SHADOW…IM IN LINE AND GOT TOLD VERY LOUDLY THAT MY CARD HAS BEEN DECLINED. THATS PRETTY SORRY NEEDLESS TO SAY I COULD NOT GET HER ANYTHING NOT THE ROBE NOTHING JUST EMBARRASSMENT FROM EMPLOYEES AND PEOPLE STARRING. HOW HUMILIATED TEACH YOUR PEOPLE TO QUITE DOWN. BUT THAT DOES NOT HELP THE FACE THAT I I WAS LIED TO, IM DISABLE I MAKE ENOUGH TO PAY MY bills and can go and do what I want to do…but tell me $300 and they will take my late payments away and that I refuse to pay….come on people. Yes I ask for a raise in my card. The $13600.00 is my go and spend money not any of your business what I get from SS from my deceased husband. Its pathetic to have to fight to you like this…
    Broke my heart and my daughter’s also….OH DONT WORRY THE BILL WILL GET PAID…NO LATE PAYMENTS SPECIALLY SINCE I WAS ACCUSED OF REFUSING A PAYMENT….I WOULD LOVE TO KEEP MY CARD MAINLY FOR MY DAUGHTER TO BUY HER THINGS..BUT KNOW I GOT SOME SERIOUS THING TO DO AND TALKING TO MY FRIEND LAWYER…

  40. I called today 12/27 and inquired about my birthday promotion. Today is my birthday and I have yet to receive my promo. I live in a rural area and was going to town and was going to stop by to get my little gift. The lady whom I spoke to in customer service said I do t have any way of knowing when you will receive your email birthday promo. She didn’t help AT ALL or did she say happy birthday. I’m very disappointed with the interaction I had. Fortunately there is now a SEPHORA that I will shop at.

  41. I called today 12/27 and inquired about my birthday promotion. Today is my birthday and I have yet to receive my promo. I live in a rural area and was going to town and was going to stop by to get my little gift. The lady whom I spoke to in customer service said I do t have any way of knowing when you will receive your email birthday promo. She didn’t help AT ALL or did she say happy birthday. I’m very disappointed with the interaction I had. Fortunately there is now a SEPHORA that I will shop at.

  42. I went to the Ulta at South Park Mall only to find all the testers in cosmetics are either missing or dirty/unusable. The manager needs to get on the ball! So do the Assistant Managers. What do the do with the tons of testers they receive? fishy

  43. Take me off your email list. Very annoyed about the birthday gift incident. After I use my credit I no longer plan to shop in your store. Once again stop cluttering up my e mail box. If you can’t offer more than one choice in a birthday gift then don’t bother offering it at all. I plan to give your crappy lip oil to an acquaintance if she even wants it just not to throw it out. Thanks again for the birthday gift I have no use for.

  44. So far I have had good service at the Jackson, TN store. But after reading the above comments I feel for them. Do wish when they post something they would spell things correctly and get words for example new when it should have been KNEW.

  45. Dear Human Resources,

    I, Silvia Dominguez, I’ve applied on your website for material handler in the Fresno area. I was wondering if you are still in the process of interviewing or
    the position has been filled.
    Thank you,

    Silvia Dominguez

  46. Horrible service. I have been trying to call to speak to someone. The first time I called I was on hold for over an hour and hung up. I called the following day at 8am and was on hold 34 minutes and still was not able to speak to someone. I sent out two emails and no one has reached out to me.

  47. Today I completed my first Ulta order. I tried to call customer service since I made a mistake on the order. I have been on hold for over an hour. At this rate I will not order from them again.

  48. I am not getting my emails. My Birthday is Sept 14 and I would like my BD email. I have been a customer of yours for a long time.

  49. I was at ULTA to have my hair done for a wedding. I was original told the price would be 30 to 40 dollars depending on how the style was done. After bringing pictures with me that showed a soft look around the face and a low bun on the side – I was EXTREMELY DISAPOINTED by what my hair finally looked like – I STRESSED numerous times to the stylist that I did not like my hair and that I did not like a tight pull of my hair away from my face. I finally was so frustrated that I just gave up – then when I went to pay the bill was over $70 dollars – for what!!!! I could have done a better job myself – and would have had it redone if more time was available to us!!!! EXTREMELY DISATISFIED – NOT WORTH THE MONEY!!!!!

  50. In store today, girl at the cash register was not nice or informed. I had to tell her my phone number three times out LOUD! My name OUT LOUD! no privacy.. but all along I was handing her my phone with the bar code she could scan with my reward number. Then she tells me that the 20% off coupon I couldn’t use, ok I had the wrong coupon up. The customer service lady that I spoke with earlier said I had one that I could use and I told her that, and she said I don’t, I couldn’t use it with prestige products. OK. Then she rang me out.. I then asked her if she used my 8.50 in rewards, she said no you didn’t tell me to.. Now usually they ask ME because it’s available. So I could have saved 20.00 on a product that I wanted to TRY! Well, instead I didn’t and I’m thinking about just returning the product.. because I am now looking at the coupon that I should have used instead of the one that I gave the girl at the cash register. I’m thinking that when I told her that I have a coupon that I can use with prestige she should have said, you probably have a Different coupon… instead she was just plan rude about it!
    Maybe some training, instead of hiring people for the make up on their faces??

  51. I am trying to opt out of emails that I receive too frequently and when I found the page to opt out it advised me that I had to set up an email account in order to opt-out from receiving
    emails ‘?????

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *