Contacting UGG Customer Service Center
UGG is an Australian boot company that became famous in the United States for selling fur-lined, fashion boots for women. Since UGGs hit the US by storm the company has experienced extreme growth and knock-offs have increased exponentially.
The UGG site is titled UGG Australia, but the contact information provided on the site is for US contact. If you purchased UGG boots at an offline retailer you should contact that retailer for refund, exchange and customer service information. The contact information we’ve provided is for the UGG company and online shopping site.
Phone Contact Numbers
UGG customer service answers calls from 8 AM to 9 PM Monday to Friday, 10 AM to 7 PM Saturday and 10 AM to 7 PM Sunday. All hours are ET.
- UGG Phone Number: 1-888-432-8530
You can contact the UGG customer service department about your online order, product information and other product issues. If you’re calling about an order, log in to your account or have the order number/packing slip handy so the representative can recall the order quickly.
We couldn’t find an address for UGG customer service or even the returns department, but UGG is part of the Decker Outdoor Corporation and we were able to find an address for that company.
Deckers Outdoor CorporationAttn: UGG Customer Service495-A South Fairview AveGoleta, CA 93117
You can learn about the UGG experience and history on the official website at http://www.uggaustralia.com/. The site is a sales site, first and foremost, but there is also a bit of information on the company, how UGGs came to be and the customer service department.
Social media pages are perfect for customer service contact if you want to connect, contact and stay connected anywhere you go.
- Facebook: http://www.facebook.com/uggaustralia
- Twitter: http://www.twitter.com/uggaustralia
- YouTube: http://www.youtube.com/uggaustralia
Customer Service Email
Contact UGG customer service using the online contact form provided on the customer service page. If you are contacting about an order, include the order number on the form.
- Customer Service: http://www.uggaustralia.com/on/demandware.store/Sites-UGG-US-Site/default/CustomerService-ContactUs
- Dealer Services: firstname.lastname@example.org
UGG’s customer service line is an automated system with menu options. When you press 0 the message just starts over from the beginning. The menu options include pressing 1 for orders, 2 for warranties/returns/exchanges, 3 for cleaning help or 4 for customer service. You can press 4 as soon as the menu starts to speed up your call. After pressing 4, press 0 to skip the next set of options. We were placed on hold at 1:15 and our call was answered at 3:52, so we waited quite a while on hold for a representative.