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Contact UGG Customer Service

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Contacting UGG Customer Service Center

UGG is an Australian boot company that became famous in the United States for selling fur-lined, fashion boots for women. Since UGGs hit the US by storm the company has experienced extreme growth and knock-offs have increased exponentially.

Contact Info:

The UGG site is titled UGG Australia, but the contact information provided on the site is for US contact. If you purchased UGG boots at an offline retailer you should contact that retailer for refund, exchange and customer service information. The contact information we’ve provided is for the UGG company and online shopping site.

Phone Contact Numbers

UGG customer service answers calls from 8 AM to 9 PM Monday to Friday, 10 AM to 7 PM Saturday and 10 AM to 7 PM Sunday. All hours are ET.

  • UGG Phone Number: 1-888-432-8530

You can contact the UGG customer service department about your online order, product information and other product issues. If you’re calling about an order, log in to your account or have the order number/packing slip handy so the representative can recall the order quickly.

Mailing Address

We couldn’t find an address for UGG customer service or even the returns department, but UGG is part of the Decker Outdoor Corporation and we were able to find an address for that company.

Deckers Outdoor CorporationAttn: UGG Customer Service495-A South Fairview AveGoleta, CA 93117

Official Website

You can learn about the UGG experience and history on the official website at http://www.uggaustralia.com/. The site is a sales site, first and foremost, but there is also a bit of information on the company, how UGGs came to be and the customer service department.

Social Media

Social media pages are perfect for customer service contact if you want to connect, contact and stay connected anywhere you go.

Customer Service Email

Contact UGG customer service using the online contact form provided on the customer service page. If you are contacting about an order, include the order number on the form.

Our Experience

UGG’s customer service line is an automated system with menu options. When you press 0 the message just starts over from the beginning. The menu options include pressing 1 for orders, 2 for warranties/returns/exchanges, 3 for cleaning help or 4 for customer service. You can press 4 as soon as the menu starts to speed up your call. After pressing 4, press 0 to skip the next set of options. We were placed on hold at 1:15 and our call was answered at 3:52, so we waited quite a while on hold for a representative.

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3 Comments on “Contact UGG Customer Service
  1. I just love the look of ugg boots. I was wondering if you ever give customers who ask a coupon . I truly would love a pair of ugg boots. But in this tough economy I would love a coupon.

  2. How can you lie to people about the fur of your products? It’s not from sheep or lamb, it’s from animals skinned alive! Shame on you! I’ll spread the world so more and more people will stop purchasing your stuff. Do something and stop this slaughter in China. Don’t buy from them. For God shake, they should at least kill the animals before they take their skin!! If you go on like this, noone will buy from you and you’ll lose all the fame and the money. It may now sounds as impossible, but you’ll change your mind after it’s done! Everything seems impossible until it’s done, right?

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