Contact UGG Customer Service

Contacting UGG Customer Service Center

UGG is an Australian boot company that became famous in the United States for selling fur-lined, fashion boots for women. Since UGGs hit the US by storm the company has experienced extreme growth and knock-offs have increased exponentially.

to leave a comment about your customer service experience.

Contact Info:

The UGG site is titled UGG Australia, but the contact information provided on the site is for US contact. If you purchased UGG boots at an offline retailer you should contact that retailer for refund, exchange and customer service information. The contact information we’ve provided is for the UGG company and online shopping site.

Phone Contact Numbers

UGG customer service answers calls from 8 AM to 9 PM Monday to Friday, 10 AM to 7 PM Saturday and 10 AM to 7 PM Sunday. All hours are ET.

  • UGG Phone Number: 1-888-432-8530

You can contact the UGG customer service department about your online order, product information and other product issues. If you’re calling about an order, log in to your account or have the order number/packing slip handy so the representative can recall the order quickly.

Mailing Address

We couldn’t find an address for UGG customer service or even the returns department, but UGG is part of the Decker Outdoor Corporation and we were able to find an address for that company.

Deckers Outdoor CorporationAttn: UGG Customer Service495-A South Fairview AveGoleta, CA 93117

Official Website

You can learn about the UGG experience and history on the official website at The site is a sales site, first and foremost, but there is also a bit of information on the company, how UGGs came to be and the customer service department.

Social Media

Social media pages are perfect for customer service contact if you want to connect, contact and stay connected anywhere you go.

Customer Service Email

Contact UGG customer service using the online contact form provided on the customer service page. If you are contacting about an order, include the order number on the form.

Our Experience

UGG’s customer service line is an automated system with menu options. When you press 0 the message just starts over from the beginning. The menu options include pressing 1 for orders, 2 for warranties/returns/exchanges, 3 for cleaning help or 4 for customer service. You can press 4 as soon as the menu starts to speed up your call. After pressing 4, press 0 to skip the next set of options. We were placed on hold at 1:15 and our call was answered at 3:52, so we waited quite a while on hold for a representative.

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15 Comments on “Contact UGG Customer Service
  1. I just love the look of ugg boots. I was wondering if you ever give customers who ask a coupon . I truly would love a pair of ugg boots. But in this tough economy I would love a coupon.

  2. How can you lie to people about the fur of your products? It’s not from sheep or lamb, it’s from animals skinned alive! Shame on you! I’ll spread the world so more and more people will stop purchasing your stuff. Do something and stop this slaughter in China. Don’t buy from them. For God shake, they should at least kill the animals before they take their skin!! If you go on like this, noone will buy from you and you’ll lose all the fame and the money. It may now sounds as impossible, but you’ll change your mind after it’s done! Everything seems impossible until it’s done, right?

  3. i have been experiencing problems with refund for shipment of my online purchase. boots didnt fit even though it was the same size as my other ugg boots and the colour was not what i expected.
    i loved ugg boots and wore them for many years, i will not purchase another pair though after this experience.
    i am very disapointed with the customer service and this brand lost all its charm form me.

  4. I have emailed ugg Australia several times pertaining to a torn ugg boot and salt staiins on the boots months after we made them water resistant with a spray they recommended…..wth….all we want is replacement boots.we spent a lot on 2 pairs of boots for gifts..I am so disappointed.i am in the beauty field.i will be letting everyone know that I speak to…very disappointed……Betsy vanvolkenburg.

  5. I sent you pics of my defective ugg boots. You acknowledged the pics then you blew me off. I asked for a replacement. I have not even had them a year. I am emailing you to let you know I am returning them to Decker address Goleta .ca. please send me a replacement

  6. Ugg boots are expensive. They are not worth the
    money. G.Daughter has uggs. Worn 5 times, they
    were treated and cleaned with the cleaning product
    sold at store with the boots. Look like they are ready
    for the garbage can. Will not buy any more UGGS!!!

    Mary Rhodes

  7. I purchased a pair of ugg boots a few years ago and treated them with the product that you recommend. They are torn, when i went back to the store to get a replacement pair they told me they are not to be worn in the snow or water. WHAT did i buy them for. They are expensive and all I wanted was a replacement pair these cost me $300 dollars. Very disappointed. Please help.


  9. Ugg boots are expensive. They are not worth the money. Worn 5 times, they
    were treated and cleaned and now, they looked like they are ready for the garbage can.I will not buy them and I want my money back.
    Thanks for your understanding.

  10. Tom Brady has every right to support anyone one he wants. But do you really want the face of your brand to be associated with the hateful fear mongering of someone like Donald Trump? One more Tom Brady ad and I am done with Ugg

  11. I’m very disappointed with that fact, I came to your location at Westchester Mall and purchased two pairs of Ugg women slippers and unfortunately the system was down in which is understandable but I was charged twice. In the result of more then 400 dollars coming out my account, both transactions were different amounts in cents, I need someone to contact me ASAP in regards to this matter.

  12. My uggs just showed up and the have these beautiful bows on the back. One came completely unraveled. What can I do? I’m very disappointed.

  13. every Friday and Saturday you guys out here selling fake uggs the address is 2360 Pulaski Highway bear Delaware and wondering y newcastle county let them do it

  14. I order my boots on 10/20/15 today is 11/23/15 first off I never received my Uggs when I spend 417 on the site They told me they was goin to give me a refund so only received 239 and I keep callin askin to speak to a supervisor they told me to contact my bank my when my bank said they release what they sent them. I need the rest of my money I will NEVER ORDER Anything ELSE FROM THIS WEBSITE!!!

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