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Contact Uber Customer Service

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Contacting Uber Customer Service Center

Contacting Uber Customer Service Center

When you need to travel around the city and do not have the time to rent a car, Uber is the solution. With a touch of a button on the application, you tell your personalized driver where you want to be picked up and ride to your destination. There is never a need for a cash transaction. You make payments through the application on your smart device. The pricing structure is located here https://www.uber.com/cities/san-francisco#pricing. The service is currently available in major metropolitan cities as well as cities abroad.

Contact Info:

Phone Contact Numbers

Uber does not currently have telephone support.

Mailing Address

Uber800 Market StreetSan Francisco, CA 94102-3033

Official Website

Customers visiting the official Uber website https://www.uber.com/ have the ability to download the application, learn about the service, read through the pricing structure as well as connect with the customer service team. An invaluable resource is the Uber FAQs. This area answers several questions about the products and services. Throughout the website, you will notice customer reviews and testimonials relating to customer service levels.

Social Media

As stated on the official website, the best way to connect with the customer service team is to use social media. The average time to customer concerns was less than three (3) minutes.

Customer Service Email

We sent an email to the customer service department asking about corporate rates and corporate discounts, considering this information was not readily available on the website. We received an automated response stating the customer service team would respond within two (2) business days.

Our Experience

Calling Uber was not negotiable. The company does not currently have telephone support. In order to reach a customer service agent, you will need to send a message through social media or by email. We sent a Tweet asking for information relating to the hours. The company stated on the website that a customer service agent answers questions fast and they were correct. Within minutes, a customer care agent answered our question. We have to say this is what customer service looks like. We send a message and the customer service department answers. Our overall experience was ideal. Your thoughts on the situation? Share your experience with us in the comment section below.

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Rate your customer service experience:
Rating: 2.4/5 (8 votes cast)
Contact Uber Customer Service, 2.4 out of 5 based on 8 ratings
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72 Comments on “Contact Uber Customer Service
  1. Dear Cistomer service, I am extremely angry. Up until this evening we have had 5 star service fro
    Uber. This evening I attempted to order uber to pick up my daughter fro a dance class. He never showed and claims he was there when in fact my husband ended up picking her up and did not see any black car or taxi service in site. I received a call from him after she was picked up by my
    Husband and the driver claims he was waiting and texting ( after my daughter was picked up all within a five minute window). Shortly after I received a 58.00 fee . I fully expect that u will reverse this charge. Dawn

  2. I wish to become an uber driver i have a good working Toyota Camry 2004, i don,t know you can accept the car.

  3. I was taken the wrong way on the highway and charged 23 dollars to travel a mile. I still was not dropped off in correct stop and just got out of car. I expect this will be refunded soon. Please email to confirm. Check the ride gps for proof

  4. This was my first Uber usage. I called Uber x but a black car arrived. when I refused to go, the driver said that I will get 30 dollar discount and it will be almost free. I took his word and travelled. But it cost me 32 dollar and I received no discount. I feel cheated now and will never use Uber again. how can a service cheat me on my first experience.

  5. Hi. i am unable to contact because i have question and unable to fillout the w9 form and send. please send email about the work day and time.

  6. Hi. I’m a driver for this company & certain fares the money doesn’t show up. I don’t know why can you help me ?

  7. Yes I am tring to drive for uber services and when it ask you if you have a car and you push no you are then take to a screen that presented with Contact a toyota dealership make and appointment then walk in thier and tell them you a uber driver and they are I guess suppose to set you up with the car that Uber buy for you then take out off your weekly pay and now the Dealership Does even Know what or who Uber is Nobody know what uber is They more then willing to let me Test drive something. So with nobody to call about this and i have sent 2 message to the online customer service NO answer to any question i sent so i am still wait on my Background info so I guess if I pass that mabye somthing will come in this kit they send Me. I think a billon dollar inc would have some to talk to about this unreal maybe they need to redo thier app or sign up do know but it really make me look bad.

  8. Guys I don’t like the way you treat me every little things you take off my points when someone call I did good no one says anything I went to someone malden to day I wait more then 5 minutes before she camea out you guys didn’t see that. Why you guys keep take off my points for no reason number on I have no training number two you should me enouh times to understand number no reason to take off my points

  9. Dear Customer Service,

    We used Uber for the first time this weekend. We took it from the Woodstock area to Topgolf in Alpharetta. Well, the gps of course could not find TopGolf so we had to use our phone GPS to tell the driver how to get there. I am guessing because its fairly new. However, it did take us a little out of the way which I am sure we ended up paying a little more for that, ended up being $32. Well, later that night when we logged on the app and asked for a driver to pick us up, her name was Kim, she drove a Mazda6 and it gave me the license plate #. After waiting and waiting and it saying she was a minute a way, we never saw her. She never called or anything. So, me thinking I did something wrong, did it again. This time it was a trailblazer with a guy named Deon. Of course, he couldn’t find topgolf either so we had to call him and give him directions to pick us up. So what was suppose to be waiting an 11 min on Uber ended up being over 30 min because of the first girl never coming and then Deon not even being able to find the place. Later that night, I see where we were charged $72. Holy cow!! Then I see where it has this surge charge fee. I had no idea about this. When trying to find a phone #, I read where you have to type in surge charge rate or something like that but I do not remember doing that. I now will be aware of this and will not make this mistake again but feel like we should be credited our surge charge amount back. Please let me know if this is something you can help me with.

  10. Hi I took a.uber today everything was fine until I checked that he didn’t end the trip. I had to cancel it because I was getting charged more and more . I was like to get my money back because it is unjust.

  11. I tried to set up an Uber app on my phone but every time I tried to set up a driver it said it sent me a text message and I was suppose to text back GO but I never received a text. So I tried to redo the app but it froze up on me and it wouldn’t accept my password so I clicked on the link forgot password and I supposed to have received an email but nothing is coming thru. What do I need to do to fix this problem cause all my info is on the app like my credit card number.

  12. I took an uber early on august 3rd aroubd 5am. I dont know who the driver was but i was taken from 2427 ellsworth, berkeley to lake merrit. Anyway, i left my wallet in the car and was wondering what the procedure is to get it back. Any help is appreciated. Thank you for your time.

  13. Hi There – I used Uber Services last night and I had a very frustrating experience with Teresa. I literally watched her picked someone else up about a block from me – it appeared to be a friend and drive right past me. I texted her and said you drove right by me – no response – so I cancelled the trip so I would not be charged. Next – I requested an uber again and it was the Teresa again – after I could see her sitting in the same spot for 10 minutes she started driving in the opposite direction for some time, I again contacted her, no response – therefore I cancelled. I ended up walking several blocks in the dark before I could find an uber driver that was responsive. Once I did get a driver – he was great – Iurie.

    HOWEVER – this morning I see that I have been charged $11 twice [totaling $22.00] for Teresa’s services – which I didn’t even use. It was a terrible experience with her and I am demanding a refund of $22 for this – Based on my experience with her – I appears she is using Uber successfully deploy some type of scam for some extra money without actually driving anyone to their destinations.

    Please Confirm how you plan to handle this…

  14. yo Uber.. you come to my city, give me 20 shirts and head bands when I make an uber account then you charge double or triple ever time i wanna use you. that’s like business rape. i feel dirty, and for that reason i’ll be taking mustache rides from now on.

    ps at least by me dinner first

  15. I recently did my first Uber ride I put in my $20 credit coupon and want to make sure I was just charged the 5$ over the 20 pls let me know thanks

  16. Is there a limited time to register to urber miami please let me know cause at the end of this month jm gonna have my car ready

  17. You aren’t screening your drivers, I have had too many unpleasant and inappropriate drivers. They show up late, and are unable to navigate basic roadways. My ride on Saturday at about 9pm was 5 minutes away. It took the driver 30 minutes to arrive because he couldn’t navigate through my neighborhood. I live at a major intersection in Capital Hill (Denver). The driver was clearly inexperienced, he wasted my time, didn’t follow my directions, nor could he speak or understand English.

    Are you even examining background checks, driving abilities, or basic English speaking and comprehension skills? It’s obvious you’re not. I may as well delete this application and start taking taxis again. If my experience is going to be the same (or in many cases worse) than using a traditional taxi then Uber is worthless and as is being proven through much recent news, a threat to my safety.

    Additionally, I used the Uber service twice on Saturday night and was charged 4 times? Twice as many charges appear and I’m going to address this issue with the fraud department at my credit union as well as MasterCard’s fraud department. Uber simply cannot be trusted as you have proven over and over. I will no longer support uber in my community in any way.

  18. I have apply for driver three week a.go not heard anything from uber.can some one let me know please I thank you in advance .

  19. Joined Uber and can’t get signed in! Contacted
    Uber tech service and was told to sign in!
    Still can’t get in, what garbage!!!!!

  20. Have had nothing but outstanding service from Uber…great drivers, great cars, both clean…drivers more intelligent than any two cab drivers…not make that three cab drivers…The govenment will try to shut Uber down…free enterprise is an anathema to most governments…

  21. Uber is an impossible website and service. 1st-How can they not have a customer service telephone number with actual people to take to about issues.? Ridiculous and so unprofessional!No real business I know is run this way. There is no way to contact anyone or any website to get questions answered. The website comes up completely black with no links. Have not been able to use at all. Totally confusing. Uber is so quick to take your credit card. but impossible to cancel. No information on where to cancel and I want to cancel the whole thing!!! Immediately!! But no one will ever see this or help me.!!

  22. My phone died during ordering. When I returned home by taxi not a uber driver I noticed a charge on my account. I did not receive a ride and want a refund on my account or credit atleast.

  23. I too had this problem. Driver claims he was there and even put a distance on the trip. Absolutely ridiculous. And i cant believe a company like this would need to scum people. Uber is trying to charge me 52.00 for the “ride” that never happened. Lckily i dont have enough in my account. I expect uber to fix this asap. Like asap im not paying a dime because this driver decided to lie and say he gave me a ride. This is bullshit

  24. I applied for a position for a driver. My application was approved and my back ground check was done. I sent on Monday 8 Sept with all documents needed to drive. Can you please let me know what the status is so I can please start driving.

  25. I rode in an Uber last night in a crowded city. Once the Uber ride dropped me off at my desired destination I openned the app to give him a 5 star rating, but what I saw was a ride had been requested for pickup so I canceled the ride because it was not necessary. What I did not know is that my current ride was still pending and I canceled the ride after he dropped me off and I was subsequently charged an additional $6.00 for my cancelation fee. Can you please look into this charge and correct the $6.00 cancelation fee.

    Thank you,
    Andrew

  26. How do i contact a driver if i have left my phone in their car? i imagine this happens very often, yet nothing on your website regarding it

  27. Someone please contact me regarding my last ride with über. My friends and I always use this service to the same destination and the fee is only $7 tops and this ride was $17. This is absurd for a 4 minute travel. I would like for someone to email me regarding this as soon as possible to discuss this issue.

  28. I want to change my state,,by mistake I applied TX Austin..actually I live in long beach ca ..please as soon as possible sent me information.

  29. Hi dear,
    I in Suwanee GA 30024 and I did signup for Uber but it not complete and there is no option to solve there is no phone to call,
    Can you send me your ph#?
    Thanks

  30. Hi.Yea no more Uber.I was picked up last nht from midtown to Clairmont road.I pay 7 to 10 each time.Lastnight charged me 36 dollers.your a joke uber.Alot of peaple uses uber cause of me.But you blew that.

  31. I waited for 15 for my uber, it said it arrived but was across the st and never came back to my side. I tried to call MaNU times and now answer. I do NOT believe I should be charged for a service I tried to obtained on multiple occasions but did not receive. I had to get service from a dirty taxi can, since you FAILED at the ONE job you had.

  32. I would like to become an über driver but do not know where to find or do the inspection form part ? Can you please let me know ?

  33. I recently applied for a driver job. I have a clean record and excellent credit. For some reason raiser said they didn’t want to go forward with me. Hirease said everything came up good. I would gladly appreciate any help. My wife recently found out she’s pregnant and I need this job to help out because she’s knot going to be able to work a few months down the road. Iam sure you guys will help me out. I can’t wait to start working for you guys.

  34. We are staying at sixty hotel in LA on Wilshire. Driver failed to show up. We looked rather stupid because we were telling people how reliable Uber is (was). Does this happen often? Glad we were not late for meeting! Had to use Beverly Hills can company!

  35. I forgot to start the trip until about the last minute of the trip. What do I do? The passenger this is regarding is Jordan and the time was about 9:15am 10/3. Thanks!

  36. First time I ever had an issue with Uber.
    I ordered a car from the airport and after I called the driver to make sure he knew exactly where I was he missed me completely. I then called the driver and told him to please stop that I would go to him, he left the airport entirely. He never once contacted me to see where I was or even apologize for missing my exact location. So disappointed!

  37. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number
    I would like to driver for you but how can I?

  38. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number

  39. Their demise will be the simple fact that they believe it’s not necessary to have the intervention of a human being. I’ve sent an email about a subject and the reader read all of two lines and responded about how they don’t accept 2 doors. This wasn’t even the point of the email.

    I’m done with beating my head against a wall with a machine.

  40. Hey Uber,
    I signed up to be a driver and filled out all the requirements but I haven’t gotten any feedback on the next step process..

  41. Hello, I am very disturbed by the amount you are trying to charge me for car service for 10/31/2014. I didn’t know you were charging such as astronomical amount. I try to protect individuals by taking a car service and you are charging way more than i expected. I am not satisfied as a first time customer of yours and not sure that I want to use your service again. The driver was excellent inspite of the charge. please email me as soon as possible to resolve this issue. Thank you

  42. I send this email because I try to put application for job but I cant continue because my drive card I yes moving from NJ I will have my in two weeks.

  43. I filled out my ap. But it refused to except my licence plate no# I wish that some one from Uber would call me . are send me an email with a contact nomber. Sasap.

  44. I was in San Francisco last weekend and wanted to use Uber but in trying to sign up it says my email and cell number are incorrect. I need help. I tried to reset but to no avail. Can someone help me?

  45. I have tried to upload documents to complete my application but every time it tells me uber has stopped working . Need to get on the road to generate a income but with the site not working I’m speechless

  46. I recently signed up to be a driver. I might have made a mistake.
    As far as my opinion goes, does it really matter what I think?

  47. Hello,
    I was given a promo code. I just started using uber.
    I tried to enter the code and it was denied cause it said for first ride only.
    I was wondering if there could be an exception for this promo since I wasn’t made aware of it and never
    Got to use it. I have only just started using uber a week ago so can this promo code please be applied?
    I would appreciate it a lot.
    As a single mother with no car, every little bit helps so it would mean more than you know.
    Thank you
    Lisa
    (Uber customer)

  48. I have received an email asking for several missing documents, however I don’t have any of those missing required documents, how do I speak with a representative or get this message to whomever this concerns?

  49. Hello good morning I had a free ride upto $30.00 and I used it yesterday morning. But my credit card alert send me text that uber charge me $1.00 and again $28.38 from my card. It’s my first and free ride than why uber charge me. How can I get my money back. Where should I complain.

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