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Contact Uber Customer Service

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Contacting Uber Customer Service Center

Contacting Uber Customer Service Center

When you need to travel around the city and do not have the time to rent a car, Uber is the solution. With a touch of a button on the application, you tell your personalized driver where you want to be picked up and ride to your destination. There is never a need for a cash transaction. You make payments through the application on your smart device. The pricing structure is located here https://www.uber.com/cities/san-francisco#pricing. The service is currently available in major metropolitan cities as well as cities abroad.

Contact Info:

Phone Contact Numbers

Uber does not currently have telephone support.

Mailing Address

Uber800 Market StreetSan Francisco, CA 94102-3033

Official Website

Customers visiting the official Uber website https://www.uber.com/ have the ability to download the application, learn about the service, read through the pricing structure as well as connect with the customer service team. An invaluable resource is the Uber FAQs. This area answers several questions about the products and services. Throughout the website, you will notice customer reviews and testimonials relating to customer service levels.

Social Media

As stated on the official website, the best way to connect with the customer service team is to use social media. The average time to customer concerns was less than three (3) minutes.

Customer Service Email

We sent an email to the customer service department asking about corporate rates and corporate discounts, considering this information was not readily available on the website. We received an automated response stating the customer service team would respond within two (2) business days.

Our Experience

Calling Uber was not negotiable. The company does not currently have telephone support. In order to reach a customer service agent, you will need to send a message through social media or by email. We sent a Tweet asking for information relating to the hours. The company stated on the website that a customer service agent answers questions fast and they were correct. Within minutes, a customer care agent answered our question. We have to say this is what customer service looks like. We send a message and the customer service department answers. Our overall experience was ideal. Your thoughts on the situation? Share your experience with us in the comment section below.

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Rate your customer service experience:
Rating: 2.3/5 (4 votes cast)
Contact Uber Customer Service, 2.3 out of 5 based on 4 ratings
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One comment on “Contact Uber Customer Service
  1. Dear Cistomer service, I am extremely angry. Up until this evening we have had 5 star service fro
    Uber. This evening I attempted to order uber to pick up my daughter fro a dance class. He never showed and claims he was there when in fact my husband ended up picking her up and did not see any black car or taxi service in site. I received a call from him after she was picked up by my
    Husband and the driver claims he was waiting and texting ( after my daughter was picked up all within a five minute window). Shortly after I received a 58.00 fee . I fully expect that u will reverse this charge. Dawn

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