Contact Uber Customer Service

Contacting Uber Customer Service Center

Contacting Uber Customer Service Center

When you need to travel around the city and do not have the time to rent a car, Uber is the solution. With a touch of a button on the application, you tell your personalized driver where you want to be picked up and ride to your destination. There is never a need for a cash transaction. You make payments through the application on your smart device. The pricing structure is located here https://www.uber.com/cities/san-francisco#pricing. The service is currently available in major metropolitan cities as well as cities abroad.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Uber does not currently have telephone support.

Mailing Address

Uber800 Market StreetSan Francisco, CA 94102-3033

Official Website

Customers visiting the official Uber website https://www.uber.com/ have the ability to download the application, learn about the service, read through the pricing structure as well as connect with the customer service team. An invaluable resource is the Uber FAQs. This area answers several questions about the products and services. Throughout the website, you will notice customer reviews and testimonials relating to customer service levels.

Social Media

As stated on the official website, the best way to connect with the customer service team is to use social media. The average time to customer concerns was less than three (3) minutes.

Customer Service Email

We sent an email to the customer service department asking about corporate rates and corporate discounts, considering this information was not readily available on the website. We received an automated response stating the customer service team would respond within two (2) business days.

Our Experience

Calling Uber was not negotiable. The company does not currently have telephone support. In order to reach a customer service agent, you will need to send a message through social media or by email. We sent a Tweet asking for information relating to the hours. The company stated on the website that a customer service agent answers questions fast and they were correct. Within minutes, a customer care agent answered our question. We have to say this is what customer service looks like. We send a message and the customer service department answers. Our overall experience was ideal. Your thoughts on the situation? Share your experience with us in the comment section below.

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1,599 Comments on “Contact Uber Customer Service
  1. Dear Cistomer service, I am extremely angry. Up until this evening we have had 5 star service fro
    Uber. This evening I attempted to order uber to pick up my daughter fro a dance class. He never showed and claims he was there when in fact my husband ended up picking her up and did not see any black car or taxi service in site. I received a call from him after she was picked up by my
    Husband and the driver claims he was waiting and texting ( after my daughter was picked up all within a five minute window). Shortly after I received a 58.00 fee . I fully expect that u will reverse this charge. Dawn

    • I am a driver for uber . I get an e-mail saying you are going to deactivate my account if I don’t start driving with in the next week! I told you guys I was on vacation for a month. Well anyway I come back 3 days ago and find my account deactivated. I was told all I had to do was send an e-mail saying I was back from vacation and you guys would reactivate my account asap . Well I have send u you 4 e-mails in 2 days and still nothing. Either reactivate my account or I will contact me lawyer . I am an independent driver ( so u claim ) but yet u act like I work for you which would constitute as me being an employee .

      • After reading all the comments from the driver’s there’s NO reason for me trying to contacting you ! NO customer number and you can’t return email or answer questions ???

  2. I wish to become an uber driver i have a good working Toyota Camry 2004, i don,t know you can accept the car.

    • My credit card number was used they had no card just the number I know I can dispute the charge but it is a pain if you do not have card in sight do not take.

    • Hello I am under the impression that you are hiring. I’m interested but don’t have a car. I looked on the uber website and it said that you would be able to provide a car. Is this true? Please email me with the response. Thank you.

    • Very poor website. No customer service whatsoever. It’s a miracle your making any money at all. From the comments in reading,it sounds like all your doing is ripping people off. Get it together UBER!!!

      • IF YOU TEXT ME AND TELL ME THERE’S AN ISSUE WITH MY INSURANCE, HOW AM I SUPPOSED TO RECTIFY THE ISSUE IF I CAN’T TALK TO ANYONE???????

  3. I was taken the wrong way on the highway and charged 23 dollars to travel a mile. I still was not dropped off in correct stop and just got out of car. I expect this will be refunded soon. Please email to confirm. Check the ride gps for proof

  4. This was my first Uber usage. I called Uber x but a black car arrived. when I refused to go, the driver said that I will get 30 dollar discount and it will be almost free. I took his word and travelled. But it cost me 32 dollar and I received no discount. I feel cheated now and will never use Uber again. how can a service cheat me on my first experience.

  5. Hi. i am unable to contact because i have question and unable to fillout the w9 form and send. please send email about the work day and time.

  6. I am writing bc I was charged a $10 fee early this morning for making the cab driver “wait greater than 5 minutes”. As it turns out, I had been waiting outside as soon as I set my pickup destination. After waiting several minutes after noticing that the uber car had stopped on the map, I called him to see where he was. He was waiting 2 streets down from me. I told him where I was and where I needed to go. As soon as we hung up, he canceled my trip. Then I had to wait for another uber driver this morning who was excellent. I am requesting a refund of $10 because my driver was at the wrong location and then canceled my trip after I was under the impression he was on his way to get me. Thank you.

  7. I just recieved a text saying my uber is arriving. I didn’t order one. Please contact me immediately

  8. Hello,

    A friend and I took an uber ride yesterday and I want some of my money back from that ride. The driver took a route that made absolutely no sense and I am convinced he did it for more money. We were traveling from West Hollywood to National and Veteran and at one point we were on the 90. He turned the meter off once we complained on the 90 and it still cost me $28. I am very disappointed.

    Sincerely,

    Jen

  9. Just don’t understand why my uber was cancelled 3 times in a row and that 6
    Or 7 times after requesting a uberX, they had to cancel the requeat due to no driver !
    This to make me wait for 40 min.

  10. I have applied for a driver with Uber South Carolina. I have not heard back. They said they needed my proof of insurance and I sent that today and Uber said I am all set. Please let me know what else I have to do. There is no customer wervice number to call

  11. Hi. I’m a driver for this company & certain fares the money doesn’t show up. I don’t know why can you help me ?

  12. Yes I am tring to drive for uber services and when it ask you if you have a car and you push no you are then take to a screen that presented with Contact a toyota dealership make and appointment then walk in thier and tell them you a uber driver and they are I guess suppose to set you up with the car that Uber buy for you then take out off your weekly pay and now the Dealership Does even Know what or who Uber is Nobody know what uber is They more then willing to let me Test drive something. So with nobody to call about this and i have sent 2 message to the online customer service NO answer to any question i sent so i am still wait on my Background info so I guess if I pass that mabye somthing will come in this kit they send Me. I think a billon dollar inc would have some to talk to about this unreal maybe they need to redo thier app or sign up do know but it really make me look bad.

  13. Guys I don’t like the way you treat me every little things you take off my points when someone call I did good no one says anything I went to someone malden to day I wait more then 5 minutes before she camea out you guys didn’t see that. Why you guys keep take off my points for no reason number on I have no training number two you should me enouh times to understand number no reason to take off my points

  14. Dear Customer Service,

    We used Uber for the first time this weekend. We took it from the Woodstock area to Topgolf in Alpharetta. Well, the gps of course could not find TopGolf so we had to use our phone GPS to tell the driver how to get there. I am guessing because its fairly new. However, it did take us a little out of the way which I am sure we ended up paying a little more for that, ended up being $32. Well, later that night when we logged on the app and asked for a driver to pick us up, her name was Kim, she drove a Mazda6 and it gave me the license plate #. After waiting and waiting and it saying she was a minute a way, we never saw her. She never called or anything. So, me thinking I did something wrong, did it again. This time it was a trailblazer with a guy named Deon. Of course, he couldn’t find topgolf either so we had to call him and give him directions to pick us up. So what was suppose to be waiting an 11 min on Uber ended up being over 30 min because of the first girl never coming and then Deon not even being able to find the place. Later that night, I see where we were charged $72. Holy cow!! Then I see where it has this surge charge fee. I had no idea about this. When trying to find a phone #, I read where you have to type in surge charge rate or something like that but I do not remember doing that. I now will be aware of this and will not make this mistake again but feel like we should be credited our surge charge amount back. Please let me know if this is something you can help me with.

  15. Hi I took a.uber today everything was fine until I checked that he didn’t end the trip. I had to cancel it because I was getting charged more and more . I was like to get my money back because it is unjust.

  16. I tried to set up an Uber app on my phone but every time I tried to set up a driver it said it sent me a text message and I was suppose to text back GO but I never received a text. So I tried to redo the app but it froze up on me and it wouldn’t accept my password so I clicked on the link forgot password and I supposed to have received an email but nothing is coming thru. What do I need to do to fix this problem cause all my info is on the app like my credit card number.

  17. I took an uber early on august 3rd aroubd 5am. I dont know who the driver was but i was taken from 2427 ellsworth, berkeley to lake merrit. Anyway, i left my wallet in the car and was wondering what the procedure is to get it back. Any help is appreciated. Thank you for your time.

  18. Hi There – I used Uber Services last night and I had a very frustrating experience with Teresa. I literally watched her picked someone else up about a block from me – it appeared to be a friend and drive right past me. I texted her and said you drove right by me – no response – so I cancelled the trip so I would not be charged. Next – I requested an uber again and it was the Teresa again – after I could see her sitting in the same spot for 10 minutes she started driving in the opposite direction for some time, I again contacted her, no response – therefore I cancelled. I ended up walking several blocks in the dark before I could find an uber driver that was responsive. Once I did get a driver – he was great – Iurie.

    HOWEVER – this morning I see that I have been charged $11 twice [totaling $22.00] for Teresa’s services – which I didn’t even use. It was a terrible experience with her and I am demanding a refund of $22 for this – Based on my experience with her – I appears she is using Uber successfully deploy some type of scam for some extra money without actually driving anyone to their destinations.

    Please Confirm how you plan to handle this…

  19. yo Uber.. you come to my city, give me 20 shirts and head bands when I make an uber account then you charge double or triple ever time i wanna use you. that’s like business rape. i feel dirty, and for that reason i’ll be taking mustache rides from now on.

    ps at least by me dinner first

  20. I recently did my first Uber ride I put in my $20 credit coupon and want to make sure I was just charged the 5$ over the 20 pls let me know thanks

  21. Is there a limited time to register to urber miami please let me know cause at the end of this month jm gonna have my car ready

  22. You aren’t screening your drivers, I have had too many unpleasant and inappropriate drivers. They show up late, and are unable to navigate basic roadways. My ride on Saturday at about 9pm was 5 minutes away. It took the driver 30 minutes to arrive because he couldn’t navigate through my neighborhood. I live at a major intersection in Capital Hill (Denver). The driver was clearly inexperienced, he wasted my time, didn’t follow my directions, nor could he speak or understand English.

    Are you even examining background checks, driving abilities, or basic English speaking and comprehension skills? It’s obvious you’re not. I may as well delete this application and start taking taxis again. If my experience is going to be the same (or in many cases worse) than using a traditional taxi then Uber is worthless and as is being proven through much recent news, a threat to my safety.

    Additionally, I used the Uber service twice on Saturday night and was charged 4 times? Twice as many charges appear and I’m going to address this issue with the fraud department at my credit union as well as MasterCard’s fraud department. Uber simply cannot be trusted as you have proven over and over. I will no longer support uber in my community in any way.

  23. I have apply for driver three week a.go not heard anything from uber.can some one let me know please I thank you in advance .

  24. Joined Uber and can’t get signed in! Contacted
    Uber tech service and was told to sign in!
    Still can’t get in, what garbage!!!!!

  25. Have had nothing but outstanding service from Uber…great drivers, great cars, both clean…drivers more intelligent than any two cab drivers…not make that three cab drivers…The govenment will try to shut Uber down…free enterprise is an anathema to most governments…

  26. Uber is an impossible website and service. 1st-How can they not have a customer service telephone number with actual people to take to about issues.? Ridiculous and so unprofessional!No real business I know is run this way. There is no way to contact anyone or any website to get questions answered. The website comes up completely black with no links. Have not been able to use at all. Totally confusing. Uber is so quick to take your credit card. but impossible to cancel. No information on where to cancel and I want to cancel the whole thing!!! Immediately!! But no one will ever see this or help me.!!

  27. My phone died during ordering. When I returned home by taxi not a uber driver I noticed a charge on my account. I did not receive a ride and want a refund on my account or credit atleast.

  28. I applied for a position for a driver. My application was approved and my back ground check was done. I sent on Monday 8 Sept with all documents needed to drive. Can you please let me know what the status is so I can please start driving.

  29. I rode in an Uber last night in a crowded city. Once the Uber ride dropped me off at my desired destination I openned the app to give him a 5 star rating, but what I saw was a ride had been requested for pickup so I canceled the ride because it was not necessary. What I did not know is that my current ride was still pending and I canceled the ride after he dropped me off and I was subsequently charged an additional $6.00 for my cancelation fee. Can you please look into this charge and correct the $6.00 cancelation fee.

    Thank you,
    Andrew

  30. How do i contact a driver if i have left my phone in their car? i imagine this happens very often, yet nothing on your website regarding it

    • Hi, left my iPhone and wallet in the Uber car last night. The driver is not responding. Are we supposed to fill out a police report?
      Thank you

  31. Someone please contact me regarding my last ride with über. My friends and I always use this service to the same destination and the fee is only $7 tops and this ride was $17. This is absurd for a 4 minute travel. I would like for someone to email me regarding this as soon as possible to discuss this issue.

  32. I want to change my state,,by mistake I applied TX Austin..actually I live in long beach ca ..please as soon as possible sent me information.

    • FORGET IT–I drive for them and the worst thing is that you cant talk to a live person ever— every thing is email and texting— very unprofessional that you cant speak to a person.
      Good luck

  33. Hi dear,
    I in Suwanee GA 30024 and I did signup for Uber but it not complete and there is no option to solve there is no phone to call,
    Can you send me your ph#?
    Thanks

  34. Hi.Yea no more Uber.I was picked up last nht from midtown to Clairmont road.I pay 7 to 10 each time.Lastnight charged me 36 dollers.your a joke uber.Alot of peaple uses uber cause of me.But you blew that.

  35. I waited for 15 for my uber, it said it arrived but was across the st and never came back to my side. I tried to call MaNU times and now answer. I do NOT believe I should be charged for a service I tried to obtained on multiple occasions but did not receive. I had to get service from a dirty taxi can, since you FAILED at the ONE job you had.

  36. I would like to become an über driver but do not know where to find or do the inspection form part ? Can you please let me know ?

  37. I recently applied for a driver job. I have a clean record and excellent credit. For some reason raiser said they didn’t want to go forward with me. Hirease said everything came up good. I would gladly appreciate any help. My wife recently found out she’s pregnant and I need this job to help out because she’s knot going to be able to work a few months down the road. Iam sure you guys will help me out. I can’t wait to start working for you guys.

  38. We are staying at sixty hotel in LA on Wilshire. Driver failed to show up. We looked rather stupid because we were telling people how reliable Uber is (was). Does this happen often? Glad we were not late for meeting! Had to use Beverly Hills can company!

  39. I forgot to start the trip until about the last minute of the trip. What do I do? The passenger this is regarding is Jordan and the time was about 9:15am 10/3. Thanks!

  40. First time I ever had an issue with Uber.
    I ordered a car from the airport and after I called the driver to make sure he knew exactly where I was he missed me completely. I then called the driver and told him to please stop that I would go to him, he left the airport entirely. He never once contacted me to see where I was or even apologize for missing my exact location. So disappointed!

  41. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number
    I would like to driver for you but how can I?

  42. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number

  43. Their demise will be the simple fact that they believe it’s not necessary to have the intervention of a human being. I’ve sent an email about a subject and the reader read all of two lines and responded about how they don’t accept 2 doors. This wasn’t even the point of the email.

    I’m done with beating my head against a wall with a machine.

    • this friggin uber is a joke I got a zillion emails to join as a driver in sept 2014 and they never answer a question ..some guy named sam …yeah tell us everything about you, but don’t call us to ask a question FRIGGIN insane!!!

  44. Hey Uber,
    I signed up to be a driver and filled out all the requirements but I haven’t gotten any feedback on the next step process..

  45. Hello, I am very disturbed by the amount you are trying to charge me for car service for 10/31/2014. I didn’t know you were charging such as astronomical amount. I try to protect individuals by taking a car service and you are charging way more than i expected. I am not satisfied as a first time customer of yours and not sure that I want to use your service again. The driver was excellent inspite of the charge. please email me as soon as possible to resolve this issue. Thank you

  46. I send this email because I try to put application for job but I cant continue because my drive card I yes moving from NJ I will have my in two weeks.

  47. I filled out my ap. But it refused to except my licence plate no# I wish that some one from Uber would call me . are send me an email with a contact nomber. Sasap.

  48. I was in San Francisco last weekend and wanted to use Uber but in trying to sign up it says my email and cell number are incorrect. I need help. I tried to reset but to no avail. Can someone help me?

  49. I have tried to upload documents to complete my application but every time it tells me uber has stopped working . Need to get on the road to generate a income but with the site not working I’m speechless

  50. I recently signed up to be a driver. I might have made a mistake.
    As far as my opinion goes, does it really matter what I think?

  51. Hello,
    I was given a promo code. I just started using uber.
    I tried to enter the code and it was denied cause it said for first ride only.
    I was wondering if there could be an exception for this promo since I wasn’t made aware of it and never
    Got to use it. I have only just started using uber a week ago so can this promo code please be applied?
    I would appreciate it a lot.
    As a single mother with no car, every little bit helps so it would mean more than you know.
    Thank you
    Lisa
    (Uber customer)

  52. I have received an email asking for several missing documents, however I don’t have any of those missing required documents, how do I speak with a representative or get this message to whomever this concerns?

  53. Hello good morning I had a free ride upto $30.00 and I used it yesterday morning. But my credit card alert send me text that uber charge me $1.00 and again $28.38 from my card. It’s my first and free ride than why uber charge me. How can I get my money back. Where should I complain.

  54. I used Uber from La Guardia into New York City. The cost was $93 – ridiculous!! Going back to LGA I used a regular cab which was under $50. I would like to complain by phone but apparently Uber is not contactable by phone. I expect an email from Uber or
    I will NEVER use this service again. Very disappointing

  55. Just after noon on November 25th, an Uber driver named Marcellus nearly ran me over backing quickly out of parking space in our lot at 555 de Haro. I avoided injury only by jumping out of the way and by rapping on his truck, which angered him immensely. He began to berate me for walking behind his vehicle. After yelling at me for a minute or so, he finally sped off. I think this man is a dangerous driver who is unfit to safely carry your passengers.

  56. I recently used uber to get a ride to the airport this past weekend and had to use three of your drivers just to make it there. The first of your drivers had previously gotten a citation at the airport and was not allowed to return therefore wasting about 20 minutes while we called another uber driver and waited for him to come. Then the second driver got a flat tire in the middle of a very dangerous neighbor and forced us to walk most of the way to the airport. Due to the inability to enter the airport in anything other than a motor vehicle, we were forced to call a third driver to take us the rest of the way in. This entire situation caused us to rush in the airport and nearly miss our flight. A refund for only $8 was given but that is completely ridiculous. We did not even properly make it to our route from your service and walking was a huge inconvenience for us and I don’t feel as though we should be expected to pay for either of the cabs. I expect a full refund of the money or I will never use this service again and will recomend that others do the same.

  57. I don’t know who you people think you are but you have been charging my credit card without my permission. In other words someone has given you my credit card and you have been charging me for their rides. I am getting in contact with the Fraud Department of Washington, DC Police Department. You have no phone number to reach you you just say e-mail. This is not a way to run a business, You need to make sure that the credit card has not been stolen or the number has not been stolen. I will tell everyone that you do not secure anything. The Washington Police department will be contacting you.

  58. hi i had applied almost three months ago.i received e mail from uber that i have been not approved due to some credit issues but i dont know what are those issues. please let me know so i can fix those issues.i am a commercial truck driver since 1993.i have my own truking compnay r. n.trans inc.but i want change my profession.i sold my trucks.recently i heard about uber.i like the uber,s concept and i got interested.i really want try it.plesae help me out so i can start as soon as possible.thanks.

  59. I want to drive for you but I can’t upload the pic. I need help please tell me how or give a number where I can call you. I would like to start as soon as posible.

  60. Hi, I’m trying to get ahold of some customer service I guess this is it…? So last week I used uber for the first time and input a promotional code for $30 off my first ride. Te full amount for the ride came to $35 and change. My dilemma is although the application confirmed my coupon I was charged the full amount. This is my first experience with uber and I’m about to delete the app and spread negativivity about the company of my money is not restored. You should really get some phone support, this kind of support contact makes it seem like you are dodging customer service problems. I am not pleased.

  61. dear sir or madam , i would like to know which year of vehicule is require by uber. i am ready to start but iam confuse about a year of the vehicule
    thank you sincerely kuiken . i have a 2004 hyundai fee is it ok

  62. Ive been driving for a month- – the biggest problem is when there is a problem with the phone,,everything stops. There is no communication with a human,so I have to wait for 3 days for an answer to an e-mail- – silly,, thank god I don’t need the $$ to survive- –

  63. Im tryig to see how to become a part of the uber team? I’ve been trying to fill out the application form but it keeps kicking me out.

  64. The app won’t let me sign in – it says my email address is incorrect. When I try to log in with a new account, it says my cell phone number is already in use. When I click on FORGET PASSWORD it says my email address is invalid.

    Help!

  65. I received an email today thanking me for the generous contribution to feed needy children. I DID NOT AUTHORIZE ANY SUCH MONEY ,,,PLUS YOU DID NOT EVEN TELL ME HOW MUCH??? I WILL BE CONTACTING MY ATTORNEY. YOU HAVE NO PHONE NUMBER, COULD NOT LOG ON TO GET A RIDE AND NOW THIS????

  66. Good Afternoon Uber! I would like to let you know of a really great driver you have on your team. His driver code is kbj6q I believe. It just so happening that my car was towed in the city of boston on 12/17/14 and I was stranded with no money on me with a long way to walk home. My cellphone was towed away with my car. One of your uber drivers asked if he could help me as I was very upset. I did explain to the gentleman what had happened with my car, my phone, and my pocketbook. This gentlemen gladly and freely gave me a ride in an extreme time of need. I believe the driver name was Chris but he gave me his driver code and I just wanted you to know that he was a life saver for me yesterday. If there is anyway you can thank him for me I really want to show and express my appreciation to that gentlemen and your service.
    Happy Rider

  67. Help!

    I could not complete my application because my vehicle is 2003. I want to sign up today sir. What can you do to help. Thanks and merry xsmass.

  68. UBER sounds like a wonderful thing. I think I might have been good at it and made some dough. Here’s the trouble; I discovered, a few days into the process that it wouldn’t be possible for me to do this right now. I CAN’T GET THROUGH TO ANYONE AT UBER SO THAT THEY STOP WITH THE” PLEASE FINISH FILLING OUT YOUR FORMS EMAILS!!
    I’m a little frustrated, is it coming through? There is no click here at the bottom of the emails, so I can stop them coming. UBER support has no phone number. If you are like me, I don’t know that you are, but I get a bunch of email that I don’t want every day. So this really turned me off to UBER. it feels like you don’t care.

  69. I want to return the phone that you sent by mail…need return address. I also want to discontinue my employment agreement…since I was not told about it being illegal to drive in the Corpus Christi, TX area without being given a citation for driving. Please contact me with the information I requested and I will return the phone immediately.

  70. how can a business not have a phone number? I keep getting phone calls and emails about working for uber. im not interested in working for uber and I want the contacts from you to cease! I know you have a phone because I get calls from you.

  71. how could a company not have a phone number.. i dont know how legitimate is this company or authentic. not to happy…

  72. Today I was totally disappointed with Uber service. I should say LACK of service. First I was informed that the driver would appear in 5 minutes. After waiting maybe 15 minutes, I was informed that the DRIVER CANCELLED! Of course, I then had to call Barwood Taxi service which I know is a bit more expensive but RELIABLE! Do you think I want to go through the angst of dealing with Uber?

  73. I was traveling to boston and I did not want to have to get around in a cab. I only wanted to use Uber. The app kept telling me to verify which I did various time and would not let me. Horrible experience! The fact that Uber would not work, it ended costing us 3x the amount on a cab. I do not recommend it

  74. UBER Charged me $400 after the College Championship game Monday night. Hiking surcharge up to 5.6 times. A ride from Arlington to Downtown Dallas, barely a half hour ride. Going to the game with a Dallas Black Car cost $85. I will never use this service again. Should be ashamed of themselves. And good Luck trying to reach them to complain.

  75. I requested an uber from west portal to mid noe valley which would take approximately 10-15 minuets, after sitting in the uber for over 40 minuets , taking 7 U-turns, and taking a ridiculous route through the excelsior and passed mission, to turn around and go back to noe valley, the uber fare was $46. This is completely unexceptable and it is only apropriete to get a refund.

  76. I can’t upload the information you require at this time, ie: Drivers License, proof of insurance, etc.

    If you could e-mail me your FAX #, I could fax it to you right-away, or you could send your mailing address and I could mail it to you.

    Thank You,
    Robert E Whitfield

  77. I have the app on my phone. Every time I log into the app with my email then my password, done correctly!! It doesn’t recognize it??? Or it’s an error….come on, what the hell is going on. For the last three days I have had to reset my password ten times. I was trying to get all the information together to become a driver. I do believe I’m getting second thoughts….If I can’t get in with my password, gezz what next??

  78. My first experience with Uber about 2 weeks ago was great…fast service, reasonable rate, no problems. Tonight was another story…exact same trip requested…1st time driver said he was there but he wasn’t, would not answer his phone, then he charged me for a canceled trip. Second request driver was en route…I called to make sure he knew the pick up location and he never showed up, tried to call him, no answer…he listed my trip as canceled…no charge. Third driver showed up and was extremely nice…great service, no problem! I’ve already submitted a complaint regarding the “canceled” trip charge.

  79. I read that one needs to be notified of “price surge” before agreeing to the ride. I was not notified and the price was 3 times the normal amount. This was distressing.

  80. I had ordered an uber and hee was no where in sight but had already been running the meter then I cancelled the trip and got another uber but still was charged for both I would like my refund

  81. My son signed up for Uber using my phone number, but his name because he pays for my rides. My question is, can I sign up using my credit card with same phone number or add my credit card to his account?

  82. My son ordered Uber this morning in Philadelphia they had some snow in the taxis were shut down and they charged what should’ve been $40 they charge $130 to go 10 miles to the airport.

  83. You guys need a contact number we would like to speak a person. U for got password. So I’m unable to use service because email is on file please help

  84. I use Uber quite often to get to work, today I requested an uber driver I wanted to go 4 blocks I let him know that I needed to pay cash and that my card was at 0 he said it was fine and we agreed on 4 dollars and I cancelled my transaction. So now I’m being charged $10.00. the driver should of explained That if I canceI and pay cash I will still get charged either way! I would of rather been overdrawn at my own bank. And why take my money anyway it’s not right. all in all I need my 10.00 refunded.

  85. Have an issue with my account. Have attempted to contact Uber via email on 2 separate occasions without success. Been waiting weeks. Terrible.

  86. Hi there,

    I am in South Africa, Johannesburg and trying to use the Uber service. it does not allow me to access the promotional code UBERUP. Please advise as i would like to book a ride now!!

  87. I understand that my son Michael shows who is in Special Education opened a uber account on Feb 21, 2015 and got a ride home. we’d like to cancel it. I thought the charges were fraud and reversed them. He did call his bank to cancel the fraud charges and release the money to you. I’D LIKE TO SPEAK TO A MANAGER TO GET THIS RESOLVED.
    Michael Shows

  88. Used user Adelaide australia driver gave me personal buisiness card said to call him direct he will look after me

  89. Hi uber ,
    I had to get to work earlier today at 6:30 am and was charged $35 dollars for a 5 minute ride. This has never happened. I know it’s usually 5-10 dollars but this was ridiculous. I had this happen before where I never received a ride and was charged. I know that uber can fix this. Can you recover this transaction.
    Frustrated uber rider
    Karina

  90. I don’t know how Uber gets away with as much as they do. Maybe because you can’t actually reach a live person!! So I’ve been trying to use Uber pool (which they’ve also hiked up their cost on) and waited 10 min for a confirmed share ride with someone named Andrea only to receive a “sorry all cars are full” message just when my Uber should have arrived. When I tried to immediately get another one as I was running late for work they had a 2.7 surge going on! Sorry uber but if you’re going to charge people for canceling their ride last minute perhaps you should be held to the same standard and credit your customers who wait around for nothing!!

  91. I ordered uber then cancelled it with in one minute and was charged $10. it said that I waited more then 5 minutes and that is not true. if this can not be resolved, I will no longer be using your services.

  92. My name is Mohsin I m a as river and working with uber in Riyadh Saudia arabia I just want to say that the workers of uber that who worked in Riyadh office are not fulfil their job their attitude is so rude with drivers and they abusing during talk with drivers and they behaving with drivers like we are the shoe of their foot and we have any problem and we go to them they said we don’t know we don’t have time come after two days and make many other lame excuses and ididnt recive my money and I ask them to see my account but they replied we don’t know we didn’t have time to see what’s wrong with it account so plz I m requested to the uber team to solve our problems plz

  93. This does not work in Atlanta. I have played with your website and followed all links and can not get a pickup scheduled. This is a dumb way to do business. You are making it very very difficult to use your services. I will stick with cabs and limos.

  94. Recently I discovered a charge of $126.55 on my 15 year old daughter’s debit account. The driver took advantage of my daughter who is of underage to even use this service.

    I’m requesting that someone contact me to resolve this issue.

  95. I see that this company have a lot of issues, and no one to talk to about it. I made a mistake sending you my personal information. Please cancel my application, and destroy all my personal information.
    Thank you.

  96. uber loading my registration ,insurance info 3 time sill not there yet why is it so hard to do???????????????

  97. I took uber for the first time after my friend recommended. He sent me $20 credit promo which I applied to my account prior getting the taxi. When ordering taxi it said the fair would be from $18-$25. When the driver picked us up I told him that it’s my first time using the uber so I believe that was mistake. After dropping us off he said I don’t need to do anything. 1 hour after he dropped us off it was still showing that I am still in his car so I called his cell and of course he wouldn’t pick up. So without realizing that there is an xtra charge for canceling the trip I went ahead and canceled the trip. I guess I got charged $10 extra on top of other extra driving he did with us even being in the car. And for the regularly $20 fair which with the carpool option (was showing 47% discount) should have cost us around $10 and I got charged $51.39. I am very upset and if this issue is not resolved I am going to post this on all possible websites until someone helps me to get a refund.

  98. Okay I’m not sure who to talk to since I can’t get any answers. I’m trying to get on as a driver. I can’t talk to anyone on the phone to address my issue. I ask a qustion that is answered with a form letter that is not applicable and at this point I’m not sure if Uber is real or not. It appears in my opinion to be an automated email reply system that appears to look for keywords. The information that it provides me has sent me to a place that is no longer affiliated with Uber so I’m getting the impression that Uber doesn’t really need drivers and is probably just a scam company. I don’t think that’s the case but I haven’t received contact from anyone that can help me get started. If this is how drivers are treated, how do you treat your customers? How you treat your drivers directly influences customer service.

  99. I had a very unpleasant experience with an Uber driver on Thanksgiving Day. After several emails and phone calls Andrew B…Community Operations Manager said he would apply a $50 credit to my account for the inconvience. (I missed my Thanksgiving flight because the driver went to the wrong airport)! Small compensation for the loss of a $400 airline ticket. But the $50 credit has never shown up on my account and I continue to be charged for every ride. I also spoke with Tatoya and Bianca on Thanksgiving Day. Please credit my charge card for the rides I’ve paid for since Thanksgiving Day. I don’t want another credit….I want to be refunded for the services I paid for which should not have been applied to my credit card.

  100. I have been driving for Uber for a couple of weeks. made about 50 or more trips–but since yesterday the app is reading your driver account has not been activated–please help or refer me to the right department. Thank you.

  101. What about people who don’t use credit? We have long term need and would be a great customer, but if you don’t take cash, and don’t have a phone number, what good is that?? Most people in our area don’t have fancy smart phones. Ridiculous. Your company will just lose money in West Palm Beach, and it is discrimination, also!

  102. Yesterday i took an uber to miami from fort Lauderdale – i have now been charged for that trip twice. I need a refund of $38.27.

  103. Dear uber
    Ur drivers r not allowed to pick up passengers in vps,ecp, or pns airport in florida coz they r not safety inspected and not permitted .they need to buy a $400 permit per vehicle. If they r caught they will b fined and kicked off premises.we all have rules and u need to adhere to these rules.

  104. I have almost $500 taken out of my account and I have never used UBER.HOW DOES THAT HAPPEN??? And not being able to talk to someone from customer service is just as bad.

  105. I am very angry. Last night aroung 10:45 9.m. my grandson was dropped off at my house. The driver about 20 minutes later came back and wanted to speak to my grandson. When I refused to open the door he stood in middle of the street and started to call him names. This was very unprofessional and scary. He needs to lose his job

  106. Today. May 2nd. My mother was picked up at my home. This man was rude and also dropped my mother off at the parking garage instead of the terminal and told her she could walk and get your own bag out of the trunk. UNACCEPTABLE!!!!!!!!

  107. You guys really need to consider taking payments that aren’t credit cards!!!! Debit cards should matter too!!!

  108. I’m a uber driver i just started to driving,for uber for two weeks.
    I don’t understand why my account is the deactivated,sure my score went down
    a little bite but i’am a new driver if giving me a chance i believe can correct my mystic. this is right.every body need a second chance.

  109. I gave my last driver (Monday afternoon trip) only one star because system knocked me off too quickly. Make it five. Thank you

  110. Upon sign-up and entering my credit card info., Uber charged my credit card $1. When I attempted to schedule a ride, I received a response that my card number is INVALID… Really!!

  111. I applied on line to become a uber driver. Uber does not have a customer service phone number and it has been very difficult to find customer support on line. I have no clue if my application is under review, did uber receive my application?

    I would think they could have at least sent a confirmation that my application was pending. Uber customer service sucks.

  112. My phone was stolen. Items were purchased and are being sent to my home address – and one of the charges was for Uber. Wondering if there is an alert that can be sent to uber drivers to warn anyone attempting to go to a specific address to pick up these supplies. Our security camera will capture the uber’s car if they try and show up at least.

  113. Tried to register – got no email confirmation. Tried to login, but you didn’t recognize my password. Tried to contact your website help repeatedly – got the “this is awkward” reply every time. Tried to reset password three times – got no reset email.

    You’ve got my credit card info. I’ve got nothing but exposure. No customer service number, nothing but this comment system.

    Bad way to start. Why would I trust your ride system, if there is no way to contact Uber!!!

  114. It wasn’t the drivers fault, but I typed in my destination as FLL airport and it took me to MIA airport. Because of this I was charged extra and missed my flight. I am very upset with uber and something should be done. I was held an extra 12 hours in the airport and missed work. I cannot believe this happened.

  115. I have been unable to use Uber tonight and have been waiting at the airport for over 45 minutes. Your app tells me my payment forms have an error (2 PayPal accounts that are in long time good standing) a debit card and a discover card. What is the issue? There is no phone number to call for assistance, I am unbelievably frustrated. It is 2:45am, very upset with this experience.

  116. I’m very angry withy driver away killed us by a truck and then tolde that I dostracted him and stopped in The middle of the road took tolls when he didn’t need to just took the same route there and didn’t go at the same direction I mean he claim the truck should of stop even though he clearly didn’t even look at the stop sign I do not need to be charge can someone get in contact with me immediately

  117. Craigslist Really are you guys this pathetic every category?? Your only making your company look stupid when you cant follow simple directions of category. from now on im going to make it a point to flag all your stuff. I can spend days doing it. get it right or go away

  118. I have applied free ride code.But I was unable redeem.I came to know that the amount was in dollars. How to use that free ride.

  119. Please, I need the phone number of a mechanic authorize by uber in west palm beach for my safety inspection. thank you.

  120. If I am understanding Uber’s new privacy policy correctly, Uber is stating that it will access all of my personal contacts without my permission. This is so totally objectionable and unacceptable. If Uber does not have an opt out opportunity I will no longer use Uber. This abusive behavior is similar to our government secretly perusing emails and phone data to collect information on everyone. Sorry, but that is not how a democracy operates.

  121. Just took uber but noticed from the map that he didn’t stop the clock when I got out. What do you do about being over charged?

  122. I created a new account in uber using my friend’s promo code. But in turn I did not get the first free ride(upto 600) according to the policy. Please check and immediately send the free ride(upto 600). Thanx…

  123. Dear Customer Service,
    I had submitted my documents to change my vehicle about six days ago and about three days ago I submitted the vehicle inspection form/receipt. I had been emailing Uber for several days (may be more than ten emails) and looks like no one had a chance to review my documents. I am a good driver and it saddens me about that slow response from your team. I am driving my daughter’s vehicle (which was an additional vehicle added on to my Uber account)and she will going to School as of tomorrow. At that point I will have no vehicle to drive. Can someone in the management team please look into this issue and review my documents so I am able to drive my new 2015 Toyota Prius tomorrow. Thanks

  124. I have to give your phone back. I get no fares because the town is so dead , and the cabbies are using uber just to knock us out. I have medical problems as of recently at 62. How do I quit and give back the phone. I didn’t need it in the first place. It was just sent to me.

  125. The driver cancelled because here was 5 of us. He told us 4 could not be in the back. Why was I charged.

  126. I took Uber Saturday night from airport. The driver went the completely wrong way out of the airport. We told him 3 times he was going the wrong way and he ensured us he wasn’t. We live South of the airport and he was going to take the North exit. My bill was a lot higher thank it should have been due to his “joy drive”. I’m not happy and expect some sort of compensation.

  127. This was my first time using Ober. Uber was a very great service enjoy the ride there and back. But I was charged a $50.75 ride for an 11 minute trip, that was my first time. I put my code in for my free ride and it still charged me.

  128. I ordered a car on 5/29/2015 for 53rd st and 3rd ave in NYC. i was notified that Iwould have a car in 4 minutes. after a few minutes I was then notified that my car was canceled. I was charged $10.00 Please refund my account Thank you

  129. I been a Uber driver for a couple of weeks. I have not been paid for a fare that went from Miami, (Monday 1) to Ho0llywood. ( During this trip I let the client to see m phone and she accidentally ended the trip. Then she asked for a new trip which I took again) The total fare was about 40.00, I also used the Highway fare which was about 10.00 because it was during heavy traffic time) There is no way that I can contact anyone in Uber. I do not believe that if I am not paid this amount I should recommend my friends to be Uber drivers at all) I am also being charged a device fare that I am not using. I am using my own.Please solve my problem.

  130. I never finished registering for my Uber account. When I try to register, a message says that my mobile number is already registered. I don’t have a password and can’t finish registering. Can you please help me?

  131. I want to buy a swift desire brand new. And i want to attached that new car with yor taxi service..but i have no idea.how i do it.plz contact.me if its possibale..

  132. Hello I was picked up at Phoenix AZ airport to Buckeye Az on June 10th 2015 I requested the lower end of the vehicle’s and got a Tahoe I also put in my code my rate should of been $57.00 and I got charged 175.00 please help with getting fixed.

  133. They sent me a phone that i did NOT order or need, now they take my earned money to pay for it. I sent it back using their pre paid postage and now i can’t get anyone to email or call me back. 200:00 for the phone and 10:00 a week for something I NEVER USED! Have sent 13 emails and have talked to 7 different people saying they will get it fixed and a month later here i am being charged 10:00 a week and the deposit of 200:00!!!!!!!!!!!!!!!!!!!!!!!

  134. So far this sight sucks ! … I signed up & now Have just spent 2 hrs trying to not be a driver and be a rider instead . No phone number to call and get this straightened out .. So I’m calling a taxi service .. Your loss !

  135. Uber called me LATE at night 3 times telling me they cant find me. I never called them. Someone else was using my phone number again. Get your facts straight Uber.

  136. I applied to uber to become a driver over a week ago. I emailed you all the information that you asked for, but I have not heard back from you. Can you let me know if you received the information. Then, let me know what is the next step.
    Thank you

  137. On Friday, June 12, 2015 around 7:52 PM, we were picked up by driver Abdul. Shortly after he picked us up, he got a flat tire and had to drop us off right where the trip originally started.

    Please refund my account for the 12 USD I was charged.

  138. For all those of you that come to this website to complain, let me tell you that this is not an Uber website, that’s why Uber doesn’t reply to these complaints. To do that, use Facebook, they DO reply. On the other hand, from reading most people’s comments, you could fix the problem yourself by not just grading the driver but sending a message through the app to uber about your trip, that’s how refunds work. Now, if you have the tendency to cancel trips STOP, you will start getting charged for doing so. If you live in a complicated area and you know it’s hard to get to you or unsure if your driver is there, CALL your driver! You have all the tools, utilize them but at the same time have some patience, drivers are just human and no matter how much help they get from the GPS, Uber’s Gps is terrible, so call or at the very least, text your driver! Uber works but you need to know HOW it works. Good luck!

  139. on June 15th atabout 12;30 a.m. I called for a car, Irecieved notification that the car would be arriving then recieved a call from the driver who insisted that my address was wrong, I explained that the building in fact had been there for for yrs, the address did not change and I have succcesfully been pick up from the location 2 days before, he asked to speak with someone who knew the area, it was decided that since he was 2 mins away a co worker to me to where he was, his lights were on, I introduced myself to him and at the same time got a notification that the trip was cancelled, by now it was almost one, the driver wouldnt take me and left me in a not so safe area.thankfully I was able to get another driver in 8 mins. but I was truly in fear for that time, the driver was less than helpful, rude and made it clear that he would make more money on his next call. very unacceptable and gives Uber a really bad rep!

  140. Hello Uber Team i ad a second Car on my Account, please tell me when this will be active. It’s coming up big Events in Indianapolis on this Weekend and i like use my new Car.

    Best Regards
    Gotthard

  141. We are having a bit of trouble uploading documents to you,do not know if it is a problem/w my tablet or yoūr receiver.

  142. When we did something really, REALLY stupid, my father used to call my brother and I KNUCKLEHEADS, I understand you “KNUCKLEHEADS” have just went “gun free”. You have just eliminated a large segment of the traveling public from your system. I suppose you’re dumb enough to think that your ill-advised “gun free” policy will keep some thug with a gun from harming one of your members. That, guys, is just charming innocence. When encountering someone intent in doing you harm, you will cower and piss your liberal pants (or dress) while I will be eliminating the threat!

  143. I recently noted yoir policy of disarming your customers and drivers.

    For this reason, I will never, ever use your ‘gun free’ zone service. I will gladly inform any and all people I know that you prefer them to be helpless victims for any criminal who chooses not to adhere to your politically correct but hopelessly unrealistic belief that disarming people makes them safer – another mindless example of leftist propaganda ignoring the gory news stories about ‘gun violence’ – actually criminal violence- which are overwhelmingly committed in ‘gun free zones’ such as churches and schools and gun banning nutty polities like Chicago or Baltimore.

    You are dangerous fools, and I, for one, want nothing to do with being the soft target in your ridiculous company. Is it something in the air in San Francisco that warps your thinking, or are your executives who make these decisions safely protected by armed guards so this srupidity does not affect them?

    In short, your delusional policy will deliver the opposite of it’s apposite intent: safety. Rather, now that criminals know your drivers are oh so fashionably unarmed, expect robberies and injuries or dearhs to rise steeply. May lawyers everywhere sue you out of existence when your policy has the obvious effect on your drivers and customers – death.

    My God , you’re truly too stupid to survive. Evolve tha,t uberliberals!

  144. uber has had my app for work I just want to no if it is complete
    because I have not heard a thing if I am missing something please let me no.I need this job.

    Thank you
    Frederick Farina

  145. Due to your anti-second amendment position I will never use UBER and will encourage everyone I can to do the same.

    You have decided to only allow criminals to carry guns on UBER as what you have done only stops the law abiding.

  146. I used Uber on the recommendation of others–which is good for you as you might expect.

    I used it to pick up one of my employees and this time the price was twice as high!!:(( If you could help me understand why that would be great. I live outside of Atlanta. If you cannot help me understand then I understand and realize you have plenty of business.

    Thank you

  147. Under no circumstances will uber restrict my 2nd amendment rights for my personal protection . I will carry where i please.

  148. Uber will not dictate nor restrict my 2nd amendment rights, I will carry where i wish.
    Unless uber is going to provide armed security, then they have no business restricting the rights of anyone regarding ridership
    SEriously uber, do you you honestly think criminals give a rats arse about your new gun free rules?

  149. I have tweeted twice to customer service and posted to uber facebook. Uber website says customer service will respond in 3 minutes. It is now 15 minutes and counting. I was excited about trying uber tonight. Not have a good experience to start out and will not be able to ride until my problem is fixed. Got an offer of a Promo with capital One. wanted to get an intro experience. tried setting up account. got error my mobile # is already registered but I cannot access account/ login or figure out what is going on as Uber is not sending a password reset email and I tried every possible version of my password and I have even tried both of my two email addresses.

  150. There is a problem with payment I set up my payment account with direct deposit I’ve done 28 trips some very far, and have not gotten paid for any trip I called my bank. I’m not doing anymore rides until I get paid for the 28 I have done so far the total in payments are $283.25 you can check my trip-history I’ve gotten so fare a five star rating. And haven’t been paid for my work. I put my banking info in the routing number and account numbers so why haven’t I been paid. I did the bank info the same time did my inspection form. I’m not doing any rides until I’m paid for the first 28 trips I’ve done. I started taking rides
    on 6/12 I took 7 trips
    on 6/14 I took 4 trips
    on 6/22 I took 4 trips
    on 6/23 I took 13 trips
    I did work for Uber but never got paid I was told in an email I owned fees to them and for a phone they never gave me I used my own phone from metropcs. I stopped working for them as of today they are a rip off uber suck i better get my money

    kleopatra fero

  151. I contacted uber from my app and I accidentally cancelled my ride and re-entered my ride and it was th same driver and I’m being charged for canceling a ride I initially was getting. I shouldn’t get charged for it also because it wasn’t even five minutes yet and I still had the same driver so can I please be refunded for my 5.00

  152. They charge me $10 For just click on the uber .com and cancel the the driver call me and spent the time with me past the 5 minuets refund my $10

  153. I am BEYOND angry. Blood boiling. I have emailed Uber support three times and have not received a response. Get with the 21st century and get a telephone support line.
    I took an uber from the Marina to Pacific heights (a two mile distance) and was charged $385.00. ARE YOU FREAKING SERIOUS? Now I am facing an overdraft charge because of your inept services and application. CONTACT ME TODAY. This is outrageous and a joke. Will never be using Uber again.

  154. I signed up for Uber, then could not log on. I emailed Uber numberous times and no response except an email sending me the link to reset my password. Never worked.
    Requested to have my account deleted; no response. No customer service, no solution, but yet they have all my credit card info. How is that legal? Uber is a scam as far as I’m concerned. I have no idea how to get my information deleted with Uber. Only solution is to cancel my card.

  155. PLs Iam trying to get to drive for you guys and be my own boss but I sen my picture innsurance registration and everything and still no respond from you guys cant even get the online sistem to start working I have seen other people leave there jobs and get a new car just to do this and they are good with this pls help me out email is there and phone number is conected to my account. thank you UBER sincerly Juan Pablo Lopez

  156. I have been taking daily and the fare is always around S$9. Today I was being charged for S$20. Someone from Uber please contact me. I will not take Uber until this is being resolved.

  157. Hello sir
    I want to join uber.but think us I got 9 penalty point on my
    Licence and 6 point will wipe in December so can I join to
    Uber with 9 points?
    And in the min time which reg car you except(which year minimum)
    If u response this email it is very helpfully for me.
    THANKS

  158. I need help. I know someone who works for you who has seizures. She had one a few weeks ago and is still working and driving people. She is going to kill someone by having a seizure while driving. Please don’t take this lightly. I am very concerned.

  159. This 5$. Charge is stupid . Because I came outside and the uber driver had cancelled the ride by himself . I went outside and he rode right past me . In my neighborhood . And he left , it’s not fair I got charged 5$ when I didn’t cancel my trip ; smh. I will continue to tell people not to use uber because you all try to get over on people and that’s not right . He cancelled the trip knowing that he had just pulled up , I walked outside like 3 minutes after it said he was arriving and he cancelled the trip and rode pass me when I yelled for him . LYFT it is . Smh

  160. On July 8th. I tried to use and uber. The first guy said he wasn’t able to and cancelled no problem. His name was Oliver and was very nice and said sorry. I tried again with a woman who also said she couldn’t pick me up and called me back demanding I cancel. I told her she could since she was the one canceling and I didn’t want the cancel fee. She said she would and charged me 5 dollars for a trip she couldn’t do and SHE cancelled.

  161. I can’ t understand your rating system. Every time someone cancels a trip my ratings drop I have satisfied each and everyone one of my customer. Let see what happens from here on out all riders will get one star

  162. Hi,

    I requested for a cab first time in Uber. My destination of the journey was Sanchaeti Hospital. I called driver and he mentioned that he will drop us midway as there is processions in pune. It does not make sense to go half way and it does not make sense to go half way, so we cancelled. There was a cancellation charged to us. Can you please look into it? and refund my Rs 90.

    Thanks
    Nibha

  163. Just moved to town. Car is registered in Md but Drivers license is NC, can I still start to drive until I get the Md license?

  164. How do I change my city of service which I operate? My account is not yet active but I put the incorrect city in when registering. I have since moved.

  165. I went to become a driver and got my car inspected and the majority of the stuff is finished. I’m almost ready to drive… But I don’t have a vehicle inspection receipt I never got one. Where can I get one? Or is that even required? I’m not sure I understand.

  166. I would like for my nephew, Jeffrey C. Paylor, who lives in Washington, DC, to be placed on your “Do not Pick-Up List.” He is unemployed and mentally ill. He repeatedly calls UBER to pick him up, but has no money to pay the fare. He was arrested yesterday (7/13/2015)at Reagan Airport for not having any money to pay his fare. He is currently in the Arlington County Detention Center. I do not know how long he will be there. But I am afraid, he will call another UBER to take him somewhere when he is released. His Uncle, Robert Hill

  167. I was in nyc 7/14/15-7/18/15 and tried to use uber on several occasions, only being successful one time on 7/15/15.The other times,I connected but the estimated arrival time kept changing and ultimately did not arrive. We gave it 15 minutes or more.I am very disappointed as I thought uber was supposed to be efficient and a reliable alternative to a taxi. I need to be able to trust this service or I will not use uber or recommend it.

  168. Dear Customer Service,
    I am very dissapointed by the service last trip from 6336 ROSECROFT DR, FORT WASHINGTON,MD TO SUITLAND METRO STATION on july 18th,2015.& the total fare was $10.78. The driver name was KENYON, he charged extra $50.00 the next day without letting me know for his cleaning fee which is not my concern. He should have said in the very moment. i rated him 5* too.So, that service was too bad and i need my money back. I need my response as soon as possible.
    Thanks.
    UMESH RAJBHANDARI.

  169. Uber go away.
    1) STOP calling me with automated messages
    2) NYC cabbies need their jobs
    3) We don’t need more traffic congestion

    I have called the mayor’s office to show support of the position against your expansion. Also I have filed a complaint with the FCC.

  170. I have always used Lyft whom I will go back to. I was given a $20.00 off first ride with Uber so thought I may as well give a try. My driver was awesome yet for a 13 mile, 32 minute trip (10 waiting on train) I was charged $60.17! OMG – even a taxi would have been cheaper! Good thing I had $20.00 off! Even then, $40.00 is outrageous! First and last time using Uber!

  171. i keep getting robo calls and ask to be removed. if i receive one more, i will report this to nyc govt. agency.
    uber is to business practices as donald trump is to politics.
    i want no connection with people – executives who model business practices that bring out the worst in human beings.
    you are frauds and liars. you exaggerate and experiment with people’s lives, and then discard them. just like trump.

  172. I linked my amex account to Uber for 2x the points. When I didn’t see the points posted I called Amex and they told me that it’s not available in NYC. They very graciously added the points I thought I was going to get but now that I’ve defended Uber to Mayor DiBlasio I’m wondering if this company is scamming the public. They knew where I lived when they offered the invitation to link my card.

  173. My friend contacted UBER for a ride to the airport this a.m. they never showed up. WTF? How can this happen??? It said 4 minutes away….

  174. I used my Uber app for the first time in center city Phila. I was adv ised a car would be there in 2 minutes and rushed outdoors to wait. The time kept changing and after waiting 20 minutes, I had to take a cab.
    This is a terrible disappointment!

  175. Iasked my driver if I could use my own EZPASS for the tolls. He said ‘Yes’. I gav my EZPASS to him. He attached it to his stickies on the front window. When I looked at my bill, I seethat I have been charged for the tolls Please credit too fee to my account. I really wish you had aa process in place for immediate customer service. You have no readily available options on your app

  176. Been trying to sign up to be a driver, cant get a password to work, you never send me a email to reset my password, and I can not get ANY response from you! Please help me.

  177. i applied and filkled out the application and uber sais that i passed and cleared everything,but i neverherd back from uber.if someone ,could get back to me,i would appreciate ie,since i took the time out to fill out and complete the app forms,

    thnk u.
    Jonathan meyer.

  178. Uber,

    I have sent more than 20 emails since Sat night when our uber driver stole mine and my girlfriends phone. I need a response ASAP!!!

  179. on the map it showed the driver was 4 minutes away ( no traffic at that time or location) but then I see him on the map driving up and down the road for another 5 minutes. Was he perhaps on the phone & didn’t want to be disturbed? tired of watching him going up and down the same road I cancelled after 10 minutes-
    I’d like to be reimbursed for the $5.00 cancellation fee.

  180. Today, 28/07/2015, I have used the Uber service from Hennur Main Road and was dropped at Sarjapur Main Road in Bangalore in the morning. On the way the connectivity with Uber was lost in the Driver’s set and I was not shown any charges. The driver could not see the destination location, though he entered the destination location at the start of the journey and I entered twice. And more surprisingly, now it is showing that i am still in that car and has been picked-up from Sarjapur Road. What does all these mean! Do I need to close account with Uber!

  181. I’m wanting to drive for Uber. I was sent a e-mail stating I needed to send my driving abstract. Have emailed with no response. I find no number to talk to someone. I am a bit confused on what to do next.

    Brenda

  182. Uber says I owe 26.00 because of a problem processing the credit card payment for a previous ride. But they only allow payment by Paypal, which I do not use, or by “swiping” my credit card, which I do not understand. Customer service wants to charge me 13.00 to have an email correspondence to figure out how to pay them.

    Come on…

  183. all I needed was a ride 1/2 a mile down the road not two hours of BS sign in crap I’ll just stay with yellow

  184. The Uber app does not work. After Iput my care info in, it asked me to scan it. Im not going to be charged for a ride I have nt even gave into to. Please call me as I want to cancel or find out the deal here 🙁

  185. Signed up on computer hoping for a great experience and ended up having a terrible one and am cancelling before I even took my first ride. Took all my info and it wont let me download the app to my cell phone. I have a yahoo account and don’t need a google account. It keeps directing me to google to complete my profile to use. Had to find this just to post my 4 hour frustration in this comment. I am a senior and was hoping for a solution instead of asking people for a ride. I will have to let my senior friends know this is not a solution. I hope another company might help me. Signed a very frustrated senior

  186. It is a very bad decision to not have a phone number for the business. If something happens and you need to use your account and there’s an error all that’s available is email. Which is poor customer service. Anything can happen and this decision to not have a phone for the business opens up a liability for the company. If you think what I am stating warrants no considering then just wait and keep operating under this condition, its going to pose a problem for you.

  187. I am so anxious from my ride today that my hands are still shaking an you later because my driver drove crazy, did not use his blinkers once and almost hit a car but the other car thankfully swerved out of the way on the freeway. I just became paralyzed from am accident just a year ago which I told the driver once I realized he didn’t know how to look at the road. This was after he took an hour to arrive, I’m not exaggerating either and I’ve only had good experiences so far even when a driver for a little lost and cost me about #5 extra dollars. This driver had me cancel the ride and re enter it 3 times and said I was putting in the wrong address which was not true at all! I expect a dull refund today 8/3/15.

  188. I have been a happy uber driver with a great rating.
    Uber app quit working 48 hours ago for me..,
    I have gotten useless suggestions from Uber that I did and asked for an IT expert.
    I have been with our income for 48 hours apparently that is only urgent to me.
    I am about to sign up with lyft..,

  189. I have been a happy uber driver with a great rating.
    Uber app quit working 48 hours ago for me..,
    I have gotten useless suggestions from Uber that I did and asked for an IT expert.
    I have been with our income for 48 hours apparently that is only urgent to me.
    I am about to sign up with lyft..,

  190. One would think a 21st century service innovation like Uber would have a state of the art webpage; it doesn’t. The site is hard to complete, gets stuck and does not accept edits seamlessly. I would think site icons should guide the user, there are none and they do not guide. Perhaps once I am set-up and use the service my opinion will change however until that happens I have to say navigating the site is needlessly difficult and frustrating.

  191. To add to my comment, Uber has thousands, and thousands of excellent customers, please don’t get offended, most all the time I have excellent customers in my car, young, middle age, and old, but it’s all ways somebody out there that’s a question mark, that’s the one I’m talking about, not the good customers, but the questionable customer, they are out there, every body is not perfect, so for my safety I asked that the on going amount of money adding up on the screen be taken down.

  192. The worst DRIVER EVER!!!
    Took over an hour to get to our destination, when it should have been 35 mins and we didn’t have any traffic.
    He was in the second to fast lane and EVERYONE was passing him up!! Honking and such!! I felt like I was driving with my great, great grandma!! To make matters worse he had elevator music on the entire time. Not that I care, but please have something a little more lively on to enjoy!
    This was certainly not worth a $60 drive!!!

  193. I am trying to drive for uber…I have photographed car pictures and license and regestrtaion info …have had no response from uber yet…how do i find out where I stand?

  194. This was made much too hard to do. From one hospital dischasrge to another hospital to pickup my private vehicle. I was not able to find how to arrange the ride. This is terrible that I could not get it done through the website.

  195. Hello Uber,

    My bank account has multiple dollar charges on it that total up to $8.00. Can you please tell me where these $1.00 charges are coming from because it really is suspicious.

    I see the charges for taking the trips, but I see these weird dollar charges.

    I just don’t understand what’s going on and I need answers. I contacted my bank already and they stated to get in contact with Uber. I don’t know if there is some undercover fee or if my debit card I registered with Uber has been compromised.

  196. Please remove me from you driver site. I accidentally hit a wrong button and now am receiving DAILY requests for background information and place for Uber classes. Please help me!

    Thank you

  197. I called an über and wanted to cancel when he got there. The driver told me I could cancel then and not be charged the $10 waiting fee, so I cancelled it and he left. Later when I checked my receipt I was charged with that $10 fee and think I should be refunded.

  198. It is difficult to tell which airports Uber services for pickup. In particular I am looking at Miami International airport. Is there a list somewhere?

  199. I’m trying to apply for Uber Services via app and I continue receiving that my number is already in the system. Can you please me w/starting up an account. I don’t recall setting up an account w/Uber.

    Ian

  200. My nephew and his friends used the service while in Orlando. They got back home to find a $32.91 charge to his card for a ride they thought would be free since it was their first time using the service. When he called to find out about the charge he was told that not only was he charged for his first ride he was charged a SURGE…an amount of 3.8 TIMES the normal amount. Unbelievable!! No wonder there is no customer service number you can call…a company that just adds fees with no notification and misrepresents their product and service (if you can even call it service). I hope he and his friends have learned their lesson and will avoid this scam of a business~~

  201. I am very angry with UBER. On August 14 my 17 year old son and his companion attended concert in Concord Pavilion. When they called UBER driver, first of all he did not show up till 45 minutes later and once picked up, two more African-American sat down in his car which was not agreed upon and ask driver to take them to some store in Walnut Creek. Two people did not pay a dime for riding a car, but my son end up paying $94.00 for a six mile ride. Being a teenager he did not know how to protest the charge and paid with his hard earned money. I would very much appreciate if UBER refunds the entire amount as kids were taken advantage off and ripped off at same time. My son takes UBER frequently and this ride left bad taste. If you refuse to refund the entire balance, I will take you to small calims court and will contact Media to prove that you have very dishonest drivers. Your prompt and immediate attention is greatly appreciated and looking forward to your response and action.

  202. Hey, I am trying to apply to be a uber driver but it keeps rejecting my vehicle insurance. All of it is accurate and correct so I can’t figure out what is the issue. I’ve tried to send it 5+ times. please let me know what I can do to get started. thanks!

  203. I am currently a driver for Uber in California , next week I am moving to Colorado. What do I need to do to transfer my Uber information to be able to drive in Colorado next week?

  204. A few months ago I applied for a job to drive for Uber. I provided all the information requested of me. I have had chats with Uber Support representative’s regarding the issues that I am having. I received a message that the delay in me being able to drive for Uber, is because Uber is waiting for my background check to be completed. However, I continue to receive text messages from uber partners asking me to drive, especially during the Air and water show that was recently held downtown in Chicago.I have also received an Uber Decal to be place on the window of my car.I continue to receive many texts from Uber Partners requesting that I submit a consent form for a background check.On August 19,2015, I got in my car sign in with Uber to drive and received a message that said ERROR. What am I to do next ? Can I talk with someone about this usue ? Thanks.

  205. I used Uber Black on Wednesday from San Jose Atlantic (airport). The first driver accepted my ride request from Santa Cruz…..too far away. Wrong city. Then I got charged $5 cancellation fee. What’s with that?

  206. I use uber today they took me to my work that I usually pay 14 dollars and today they Charge me more than a 100 what’s wrong with it…

  207. One of your Uber drivers Connor nuttal has been making me drive under his account in San Francisco San Diego and chico and promised to give me the money and owes me over $3000 and told me I’m fired and isn’t giving me my money now. I would like to make a complaint and get my money that I have driven for these last 3 months. My phone has the records to prove it and he is scamming Uber and me because he said it was OK to do this and now won’t pay me and would like you to investigate this immediately and contact me so I can get paid for working the last 3 months since Connor nuttal isn’t going to pay me for my work that he owes me.

  208. I am applaud I went on church convention use uber twice got charged $206 not only that had no money to eat my disabled kid starved , we we’re from out of state they got me never again will I use or recommend any body

  209. ALWAYS CHECK YOUR CARD ON HOW MUCH THEY CHARGE YOU I TOOK AN UBER I WAS ALREADY AT MY DESTINATION I GOT CAR SICK AND THREW UP MAINLY WATER LIQUID ON MY FRIEND LAP BARELY EVEN GOT ON HIS CAR AND HE CHARGED MY CARD 200+$$$!!!!!!!!! A DETAIL DOES NOT COST 200$ FOR A DAM PRIUS!

  210. I HAD REGISTER TO BECOME A UBER DRIVER. IAM A RET. US NAVY AND RET DOD POLICE OFFICER. COULD YOU SEND ME A UP DATE ON MY BACK GROUND CHECK

  211. Been a hard working driver for over a year. My account just shut down no explanation. Emailed several times. You owe me 100 for last night and if irs not on tonight another 100.

    9092134894

  212. I cant get my account straight. Errors in telephone number, email, password.
    Need to cancel everything and start all over
    Please need your help

  213. I am requesting a fullrefund ld picked my husband and myself up last night at the shoreline ampitheater in mountain view ca she allowed another couple to ride she got lost and i was assaulted by the additional passengers i want a full refund

  214. I was over charged my this driver and would like a refund!
    Sunday night your driver Ricardo drop someone off for in Hiram. She told me he dropped her off at the store near her house and the drove off…many hour later I received my receipt tell me the driver when to Smyrna… And the cost of the trip was over 50 dollars. And I would like to know why did you driver continue to charge me if the person I had him to pick up had already been dropped off. I upset with this because I’ve sent two emails to company and still know response! I would definitely like my money back for the over charge your driver Ricardo did!

  215. Hi Uber, I took an uber last week and I guess there was an overage problem. It was Aug 22nd at 10:28 pm in winter park florida. My name is Nolan Poore
    2423 Minnesota ave
    Winter park, fl, 32789.
    497.247.5754
    It was a $50 charge that was charged and not refunded.

  216. I have been using uber in more than one country, first time tgere were misunderstanding and your customer service did tge needed.
    Now, I ordered a car and it says 5 minutes then 4 to reach but suddenly it shows more than that after more than 5 minutes !! The driver couldn’t reach me !

    I’m requesting you to cancel the charge that was taken.

    Regards,
    Ahmed althabit

  217. Hi I just received a call from UBER on August 25 at around 2pm my time in Hawaii.. They asked me if I was interested in driving for UBER. They said they needed help in mapping the island of Honolulu, Hawaii..I was supposed to call back but I seemed of erased the number

  218. I registered to become a driver for uber in fort Lauderdale Florida. I am in process to buy a 2016 Honda pilot. I will put down 30% of the price. I need some help from uber in lowering the price and the interest rate.

  219. I sent you email requesting to know why you billed my citi checking for a ride on 8/27. I looked at my Cap1 CC account and it appearsyou billed them as well. Please explain

  220. I need someone to contact me my daughter uses uber and my debit card is been charged days that she did not ride uber please call me 818-339-5394 I can’t afford to be cheated out of money

  221. I have been riding Uber for sometime now and I also use it for my daughter , I first would like to know if there is a Uber in Baltimore, I’ve had my suspicions about some if your drivers and I need to know how besides the picture and license plate that pops up is the driver the right driver , I believe that someone is trying to sabotage your business and if you care about the people , women and children then you really need to do some thorough investigation on your people and possible computer hackers

  222. I just had my first experience with Uber. It was not good!!!! You have no customer service telephone number to call so I can voice my outrage, so I will just have to call the San Francisco DA’s office on Monday morning to complain. There is construction work going on in the building next door to me at 1114 Page Street in San Francisco, and they have a port-o-potty in front of the building. I just happen to be looking out my living room window about fifteen minutes ago and, one of your drivers in a black Prius proceeded to park in the driveway across the street, march across the street, try the door on the port-a-potty and, when he determined that it was locked, proceeded to piss up against my driveway wall!! If this is what Uber is all about, I will do everything in my power to destroy your company. Apparently Uber is just about a bunch of self-entitled jerks who could care less about anyone else, or the City they supposedly serve!! Outrageous!!!!

  223. On August 29, I requested über service for immediate pick up. I made the request from my registered ph #8527586309.

    And I was @ my registers address:
    11/46 DLF CITY PH 3
    Gurgaon . Your system also gave me opportunity to key in my address and as soon as I keyed in 11/46, it showed the choice of my address of record.

    With that I was sure that the cab will show up but it never did and my phone never rang.

    At the last minute my family car came to me rescue.

    I am so disappointed with UBER SERVICE. Where was the driver – please explain in detail. Thx

    While I was

  224. I would like to talk to someone in charge of Uber in Orange County, CA. My son has been using uber for about a year now. He takes uber from Newport Beach after the bars close, to orange, ca for approximately $20.00 one way. On Saturday , August 29, 2015 he was charged $93.95!!! Are you kidding me! This is taking advantage of those who do not want to risk a DUI. Please contact me ASAP! Thank you as I would like to discuss this before taking this to social media.

  225. I have emailed Uber customer service at least ten times and have yet to get a response. I was charged an extra fee from a driver claiming I had 4 ppl in the car. Which is false. Think about how much money uber and the driver is making if they make false claims on the regular.

  226. Dear Uber –

    I recently downloaded the app with a free $30 promotion for a ride from my credit card. I have never used the promotion and now it has expired. I just received a new promotion for $25 off my first ride. When i open the app and put in the new promotion code, i get an error message saying there is already a promotion applied.

    Can you removed that original promotion since it has expired? I would like to try your service and would like to use the $25 prmotion. Thank you

  227. I have a über app that I also set up with a credit card
    However my credit card exp.
    I needed to update?
    How do u do this?
    I have a iPhone
    Thank you

  228. Dear Uber Costumer Service,

    I was very upset today when I checked my account after depositing my check from work. I noticed two charges on the 29th from Uber that shouldn’t have been there. That evening I never rode Uber as my best friend was driving us that night and we were a block down from the house we were staying at for the evening. I would appreciate it if you could please contact me back asap, thank you,

  229. uber charge me for aride I didn,t get and I want to know how to get my ten dollars back.because I didn,t ride in his car didn,t see him and I got on the bus and he still charged my card ..not good service.

  230. I am having trouble with setting up my profile, uber will not verify my cell so that I can set up travel for 5am from my dorm to Chicago.

  231. I used a Samsung S3 and downloaded the Uber app. I have successfully input my originating address and destination address. The app indicates the drivers that are available and ask me to pick one. Once I click on the driver, there is no more button available for me to push to indicate that I have completed the transaction, or any other indication that the driver is coming. I got frustrated and there is no phone number I can call or email I can send. I was in a hurry to catch the greyhound bus. Somehow when I navigate through the app I found a cancel button, so I have no choice but to cancel the ride and take a taxi Instead. Now I discovered my credit card was charged $5 because of their stupid app….I think whoever design their app should find another hobby. The web site too. It is basically an artist web site. Not a user web site…. Yes, that’s why I call Uber people are just here for entertainment/hobby and not serious for business…..OK no more Uber ever in my life.

  232. I have been trying to connect with someone for a correction on a charge. I am stuck in the visious Help loop. Please connect me with someone via email is fine.

  233. I have been a very satisfied Uber customer until today. I need a ride tomorrow and when I logged on today, was told that my version of the app was outdated and I had to update. I did not have enough space on my phone to update without first uninstalling the previous version. Now I am unable to reinstall as I have NO idea of user name or password, Uber has no phone numbers I can call and if I try to re-register, I just get told that my cell phone number is already registered. so I am in a catch 22 situation and will have no alternative but to use the costly airport taxi in Johannesburg tomorrow.

  234. We are in NYC. Someone stopped and said he was an uber driver and charged us $25 for a short 10 minute drive from Battery Park garage area to 17th and 6th Ave. His license plate was T618722C. Was he a legitimate uber driver? We felt it was some kind of rip off.

  235. I used Uber for the first time today and my driver tried to give me a $20 promo code and it said I already one but I was charged the du fare of $36+. Can you credit me the $20?

  236. This my first time ever to use über .The estimate told me it’d be 22 to 33 dollars from the valley to Hollywood and you ended up charging me $97 ! What gives?please get back to me asap!! I would have rather walked that pay 100 bucks to get a ride to Hollywood it’s so close to me

  237. You charged me 4 dollars to walk to my uber.. I’ll will wait for my reimbursement by tomorrow.. Thanks .. Get a phone number you new era corporation!! Communication is what separates us from other animals..

    Adam Butler

  238. How do give these driver cell phone and not do training them on what do and what not do you just give them phone and send them on there way.You should give everybody training that would stop driver from losing their driving job.Then when their rating drop you quick let them go because your mistake. There rating drop below 4.6 the they you a second chance but you have them pay for 90 min . session of $100. They should have pay for that if drop again let them go.But don’t tell what wrong so you work on the problem so you can get better.

  239. Hi, I left my wallet in an uber car tonight in Napa while carrying my daughter into the house and I can not get the driver, Gabriel to call us back and there is no one else to contact to find him.

    • I have not received a call either., I left all my keys to my house, cars and job and the driver knows both locations since that was where he picked and dropped me off.

  240. I tried to call a card and got a message my card is invalid… My card isn’t invalid how do I correct this problem…. My name is Brenda jones.

  241. I used Uber for the first time. I used my mom credit card to pay then a month and 5 days later my debit card was charged for the same amount I used my mom card for. This is completely unacceptable for this to come out of my account a month later.

  242. I was charged $10 on August 29th for a canceled ride. This charge is incorrect. The driver was not in the right spot to pick me up! I was waiting for him for far longer than the entire ride would have been. Uber drivers should know where they are going.

    I’m very disappointed in this driver and that I was charged… He called me asking how he should get to where I was standing. I was on a main road exactly where the pin was! I didn’t know how to explain to him how to drive to where I was and he was at the wrong place so I cancelled the ride. This is the second uber driver I have encountered in Boston who did not know the area or where he was going- both times have cost me extra money. Can my money be refunded? If not I will have to consider other taxi companies in the future.

  243. I was charged $100 cleaning fee for a car that wasn’t even Dirty I am Army veteran who is very poor it makes me sick to my stomach to get treated like this on 911

  244. I am in Salt Lake City, Utah at the doTERRA Convention with 28,000 other people. Yesterday as myself and two colleagues tried to return to our hotel I submitted a request to Uber. For the first request submitted at 3:49 I was told the driver (I think it was Jeffrey) could not pick us up and the trip was cancelled. Yet today I saw I was charged $5.00. Also, I then requested another ride and at 4:05 was told Samual in a Toyota Prius would be coming. I contacted the driver and was told he was at a different location 10 blocks away and he would not be coming to get us. I said, “You won’t come get us?” He said “No.” I said “Should I cancel the ride?” He said “Yes.” Again, today I have a charge for $5.00 for this ride. It was a frustrating experience and I would like a $20 credit.

  245. I ACCIDENTALLY SIGNED UP AS DRIVER MEANT RIDER ONLY, I THOUGHT YOU GUYS DELETED BUT STILL LISTER AS DRIVER AND NOW MY NAME COME AS JAMES VOID????? THANKS

  246. Was charged £5.00 for a Uber ride when the driver could not find me. Gave him an accurate address…same as taxi driver who took me from LHR TO 18 a Lindon Gardens… London W2 4ES london.
    Please credit my credit card
    Bonnie Byrd

  247. Hi- I’m leaving this comment cause my boyfriend spoke to a customer service representative about how neither of us received our first ride for free and we were told we were going to. The representative stated they couldn’t refund nor credit my account due to privacy issues, but refunded his- which happened to be an issue cause his card is not working at the moment. But that’s something he has to figure out- I’m just sending this message to let you all know I did not receive my free ride and j was a little disappointed about that.

  248. Hi,
    I was charged SGD6for cancelling my trip after driver failed to arrive. He was given a specific HDB Blk number to go to and the Blk signage were clear. This is unreasonable. Uber can be a very lucrative business platform and one that offers many riders huge pleasure and convenience. However, there are drivers who may not be honest. I do not know how much these drivers are receiving from the cancellation penalty fee, and the least to say, 50% of SGD6 I.e $3 is definitely very good money for the 10 mins, just circling around the destination and waiting for customers to cancel the bookings themselves. This is only my 3rd experience and I’m very disappointed with the

  249. Hi,
    I was charged SGD6for cancelling my trip after driver failed to arrive. He was given a specific HDB Blk number to go to and the Blk signage were clear. This is unreasonable. Uber can be a very lucrative business platform and one that offers many riders huge pleasure and convenience. However, there are drivers who may not be honest. I do not know how much these drivers are receiving from the cancellation penalty fee, and the least to say, 50% of SGD6 I.e $3 is definitely very good money for the 10 mins, just circling around the destination and waiting for customers to cancel the bookings themselves. This is only my 3rd experience and I’m very disappointed with the absence of a local feedback/customer service hotline or contacts. Pretty disgusting.

  250. This has been one of the most frustrating afternoons of my life. there was NO way of contacting Uber. After two hours of trying everything possible to get a car and missing all my appointments I give up. You can email me and apologise and renew our relationship if anyone is interested in doing that. I signed up. but no service. I wanted to establish and account and this first time it was urgent. But after all this nonsense it not only did NOT do what you advertise, i.e. simplicitiy to get a ride fast, it actually ruined my day and a number of important appointments. Good luck with your web design team who cannot make a very quick, simple to use web site. If you want real comments which could help them understand my problems today, just contact me. But make sure it’s real and personal. No weird ‘sign in first’ mechanisms thank you!!! George

    sorry, but disgusted. And LOTS of time wasted.
    If I may say, if you say ‘use the slider on the map’ you’d better provide a map. that’s just one of lots of silly statements on your web site.

  251. Because of my deep complaint above, I happened to look at some of the other comments above. Amazing incompetence seems to be quite common. Why not revamp your company and make sure you have a GOOD reputation every time? I’m so disappointed with you also because your founder had such good intentions and now its causing more bade than good, at least in my case and apparently many others more according to the letters above. Good luck with that.

  252. OK, no reply from you and no apology. Maybe because weekend. Anyway I want to cancel my subscription until I get some answers from you. So you will commit a crime if you charge my bank account anything such as people report up above. If you want to assuage my fears about uber you can get in touch from monday morning. Thank you for NOT taking money from my account without requesting it first. My account is as if frozen from now 9.43pm Sat Sept 12. Speak next week when you call or contact me. thank you.

  253. I was charged $230 for a uber trip. The driver got lost while driving us, wouldn’t let us roll down the windows. Would stop at numerous spots to “check his location” this is a 15 mile drive, this driver took a 50 mile trip for a hour and half ride. This is outrageous, I would rather have driven drunk, called a taxi, walked, took a bus, rode a bike, and that’s just have the things I would have rather done. This is outrageous and I will not be using Uber again unless this is resolved. The fact that it is nearly impossible to get a hold of someone to is frustrating.

  254. I have acct. with uber and now can’t get normal site to request a ride. Only get to
    Previous record of rides taken. Tried to submit new
    Password was success but
    Furthest I get. No help
    From support team to get
    Back on normal page to
    Request driver even though
    It says logged on successful
    Even when new password
    Was sent to me. Slow response when emailed. Better have answer soon
    Or I cancel uber go with
    Lyft!!!!!

  255. I would not recommend anyone to keep their credit card on file with Uber…Somehow someone spent $180 on one trip and another $101 on another trip on my Uber Account and charged it to my credit card…. Then Uber will not respond to my inquiries and filing a claim and the number just says to email them. So not only can you not get a live person to talk to but now noone will email me back to change my password so I can cancel my account and get my credit card information off this app.

    TERRIBLE CUSTOMER SERVICE AND IN PROTECTING PERSONAL INFORMATION

  256. Would Uber be able to provide the number of monthly drop offs that occurred from January to August 2015 in the Japantown neighborhood (Geary – Webster – Post – Laguna).
    Thank you,
    Greg Marutani

  257. Hi I emailed about a week ago stating I did not receive my first ride free when I was told I was suppose to. I have yet to receive an email back. Please email me back as soon as possible ..i am an uber regular and I was pretty disappointed when I noticed I did not receive it.
    Thank you,
    Shannon

  258. I signed my boss up – think I made a mistake. He needs a driver….he lives in MA – town of Dennis. Does your service cover this area???? If so, how do we go about hiring a driver?

    Thank you!!!

  259. I’ve never used UBER, somehow My card was charged one dollar. The charge was returned; however that did not sit with me well. I will NEVER USE UBER AND WILL ADVISE ALL FRIENDS AND FAMILY TO DO THE SAME….

  260. I have a fee on my account that’s says it hasn’t been paid yet. But when I go to my account its already been taken out of my account. Now my account wont t
    Let me use it cause it say I still haven’t paid yet.

  261. I left my keys in the drivers car 9/4/15. I have left him three voicemails, was unable to even get a voice mail option two time, received an e-mail from Uber to ck back if I have not heard anything in 24 hours from the driver and have had no response from that rep since and only receive a survey asking if my issue was resolved, which it was not.

  262. Can I get an UBER ride by just making one phone call and paying cash to the driver? If so, what number should I call? I live in downtown Omaha, NE. I don’t want to do the whole phone app. charge stuff. I just want to make a phone call, get a ride and pay up.

  263. After reading all the negative comments, I changed my mind. I do not want to risk using UBER, so cancel my previous question. Thank you.

  264. Hi, I’m have been interested in working with Uber,but the company didn’t accept my documents. Can you please give me a reason why? I would like to be a part of the team. I have a good driving record and a decent car.

  265. One of your drivers, who when asked, identified himself as Joe Johnson, was observed driving wildly and at an unsafe speed through our office building parking lot, parking in two spaces in the tenant private covered parking area, opening the door to take more space in the restricted area so he could drop off trash on the ground and smoke his cigarette in a non-smoking property. How many rules broken and discourteous behavior can one exhibit?

    I then attempted to contact you through the suggested email account that will not go through. Apparantly the complaints are set to be non-deliverable. A very frustrating experience altogether with your company.

  266. Did not know my wife had spent money on the credit card so I now owe them. I tried to pay them after I put money on my card, but could not. Added another card and have the same issue. Cannot find a email or number to call. Guess they do not want their money and I will use Lyft from now on.

  267. Customer Service Sucks!!!! first why would anyone want to email back and forth about a problem and still don’t have the issue resolved? I have become quite irritated with them. I am still having a “PROCESSING ERROR ” all this week and no one has given me an answer very disappointed with Uber right now

  268. I signed up with UBER as driver before U had the app for androids. I did not drive until last night. I accepted 2 routes on my personal phone. I never used the uber iphone. Just noticed I have a $300 of weekly accumulation. How can I be charged and never driven or logged on to the app? I need to turn this phone in and I need those charges to be waived.

    • I have never used the Uber phone when driving. I only my personal android. I need the fees waived and turn the phone in. Where can I drop the phone?

  269. U want to sign up as an uber rider, but I’m registered as a driver and the site won’t let me use my phone number and email to register as a rider. What do I do? I need to use my cell number and email to use the service as a rider.

  270. I was just charged for a uber in san Francisco that I never asked for or took it was for 18.35. Which is ridiculous because while I was their I walked and took the Bart I would remember a uber ride

  271. I requested a taxi this morning less than less than 5 minutes before coming out of my house I received a cancellation text editing my account with 1,000 Naira. I never cancelled my booking, I didn’t keep him for long, I had to request another taxi immediately which is just ion the way to.me now. I request a refund of my 1000. Thanks.

  272. Tonight I took an uber home and the driver dropped me off but she did not end the charge at where she dropped me off. She continued to drive around with the meter running after I had left the car. She ran the price up in which I was over charged. This is the first time I have had this happen. I believe that I should be refunded for this negligent act.

  273. I want to know how you can get free service for first time uber user. Plus not being from New York I clicked on 437 39th New York New York instead of Brooklyn. I told the uber driver it was Brooklyn. But he continued on until he understood. Please respond as I am not thrilled with Uber as of yet.

  274. for some reason I am not able to complete the application on your web site – I filled out the information & when I click the submit button nothing at all happens. Help please. I’d like to use Uber. Thank you.
    Dana Orlandi
    949 436 2970
    danniedee1@yahoo.com

  275. I have been catching urber for a while people have been complaining about urber taking money out of there account on authorized and over charges for ride I catch urber on the regular too and from work my ride is no more them 6 dollar today my account was charge 28 dollar how do I go about getting my money refunded if you can please call or email in reference to this madder cell number is 470-338-7671

    sincelely

  276. Iam having an issue using my new debit card for uber it’s the same number new security code . I have another card on file that I don’t want to use but the app won’t let me delete it what should I do?

  277. I was extremely disappointed in your company yesterday. We had to get the airport quickly and one of the news reporters from a hearing we were attending suggested that we take uber instead of a cab. They said it will be cheaper. We did not request an SUV. The SUV came and our ride was 95.00. The cab was only 60.00 and he pushed the #5 rating on my phone. He was pleasant and fine, but my frustration is with your company and the exorbitant amount of money we spent for your service. I will never use you again.

  278. I used Uber in New Orleans this past Sat night. My trip was less than 10miles and my bill was $47. I find this extremely expensive as a can would have been less than half of that. I’ve used Uber in other cities with no complaints. Help

  279. I need to update my credit card information. How do I do that without going into the driver portion of the website? I recently signed up only as a rider. I am not interested in becoming a driver. Thanks for your help.

  280. I have used you 19 times in the last month cause I trusted your operation and then today you held me a captive customer with switch and bait pricing and blackmail to accept a 150% increase in rate from $16 to $40 for the same 9.3 miles because you did not write a business plan to allow for the demand in an area. I cant afford that. My partner rented a full size jeep yesterday for the whole day for $30 with unlimited mileage. Uber cannot be trusted to support its customers. I cant use you anymore. I wont let this go without bringing to every agency, BBB, Facebook about your practices until one of them, Department of Transportaion, Credit Fraud Division of Sercret Service, Texas Attorney General or the general public puts and end to this captive blackmail after the person is in a location with no transportation home without accepting your onerous charges. You should be ashamed of yourself.
    Darrel Youngblood

  281. I cannot log into my account!
    I have had this account nearly 2 years and never logged out on my i phone. When Uber was having trouble connecting, I was directed to log out, which I did.
    Now I cannot get back in!
    I keep getting the message that a new password will be emailed to me, but the email never comes.
    I tried to start a new account, but get the message that my telephone number is already connected to an account.

    I really count on Uber. Please help me.

  282. I had a driver come pick me up and then she tells me on yesterday that I have to cancel the ride because of Uber not being accurate. So I told her that I would be charged so she cancels trip and I had to change my destination and another driver was sent right away. I was still in her car and she then tells me that she could take me home for a cheaper rate than the Uber payment. How do I delete my account

  283. Christopher,

    Thanks for the email but I had two free ride since August 28th. I have a prove of emails you guys send me.
    I am little tired of complaining about this issue.
    This is my 3rd email to costumer service.
    How can I send you the email prove? I can screen shot of email or forward you the email you guys send me.
    and I have history of my ride that I only used one promotion ride after august 28th.
    Before the driver cancelled that pickup, I had a free ride promotion. When he cancelled, that free ride disappeared, I had to take another ride that night to get home which should have been my free ride. Instead, I was billed full price for that ride after your first driver refused to take me home.
    A refund of his cancellation fee and subsequent disappearance of my free ride (awarded by you guys because I recommended a friend) is unacceptable and frankly a breech of trust. I find it hard to believe that your computer software cannot follow this audit trail. If that is the case, I believe the press and the public should know about this glitch in your software. Please provide full detail on how this can happen.

    Thank you

  284. I like uber and have used it many times. I think it is a great thing. I am wanting to become a driver but have ran into a little problem. My car is registered by my fathers company and the insurance matches that as well. It doesnt have my name on the insurance card and if it did it wouldnt match the registration. Is there some way to get around this? everything has passed the tests and the guy that helped me at the vehicle registration wasnt very friendly and was quite rude to be honest. Please let me know if we can go forward with this or not.,

  285. To whom it may concern,
    Yesterday wasn’t able to make reservation for a driver to pick me up from my apartment and take me to my job until I signed into my account and re-entered my debit card number and a promo code. Once l was finished entering my information and the code. By the time I was finally able to make a reservation for a driver to pick me up. I was LATE to my job for the first time EVER!!! When I finally arrived at work, my supervisor gave me a write up for being late to work. I was recently promoted to new position in part because I had prefect attendance and I was late work. All because I couldn’t make reservation for a Uber driver.

  286. I just took two Uber trips in Folsom, CA with driver Austin Puppolo. He was very kind and helpful. I have a broken foot and he helped me in and out of the vehicle and made sure I didn’t trip or fall. He went the extra mile for me. When I rated him using your app, I intended to rate him with 5 stars for both trips, however, for the first trip I tapped all 5 stars, but only 4 stars lit up (blue). On the second trip, I tapped the first star and it immediately went to another page stating, “Thank You”……Your app needs definite work!!! I am asking that you correct both of my ratings to 5 stars for Austin! Your rating app needs to be fixed!!

  287. Hello, I would like to kindly ask to take this $10 charge off of my card. I requested an uber and waited for it to arrive. Finally after no contact from the driver I called him and asked if he was close. He proceeded to yell at me saying he had been waiting for us and was EXTREMELY rude. I take uber frequently and they have always made the first point of contact in order to pick up the customer. After getting yelled at I hung up and refused to get in a car with that man and cancelled the trip. Please take off this charge as this was the worst experience I’ve had with uber and this man does not deserve my money. Thank you.

  288. Hi I used to work for uber a year ago. I LL like to return the iPhone you gave it to me . Can you please tell me where to mail it….cause I need my 100 back. since I don’t work for you….rhanks

  289. I left my phone in the backseat of my uber ride.I was picked up at approx.11:35 at Miami international airport at the American airlines terminal. My name is Mark Miggins and my driver took me home to 13860 sw 90 ave apt.kk-101.Her nam.e was similar to Maritza. I have no idea how to contact her since my phone is in her car.Possibly you can call her and have her email me tonight or tomorrow morning and we can meet somewhere.In appreciate your help

  290. I downloaded the app and went through the application to use uber in Washington DC/Maryland but when I found out that there was no phone support I had to take the app off and I emailed that I would not be using uber because the transportation was for a group of teens and I had to have contact ability. Now I really want to use uber for myself and I cannot get an account because m is still in the system. Why? I have emailing several uber customer service branches and to no avail. You can check the records and see that I have NEVER had an uber sent or used with that phone number. Is there anyone that can assist? My next step is coming if you don’t remove my phone number. Thank you for your attention to this matter.

  291. I AM UBER DRIVER AND I LOST MY UBER GAS CREDIT CARD PLEASE I DO NOT HAVE THE CUSTOMER SERVICE PHONE NUMBER TO CANCELL THE CAR AND GET NEW CREDIT CARD. PLEASE HELP ME OUT.

  292. You have deducted 9.52 from my account for Uber Technologies. I have no idea what this is nor did I authorize this. I do not use Uber, I have my own transportation. How did you get by bank account number? I never gave it to you. Cancel this and never use my card again.

    Thank you,

    Lynda Stephens, BS,MBA

  293. I am an avid Uber user and I just had the worst Uber experience I’ve ever had. I placed an order for an Uber in NY. Not only did the driver go to the wrong pick up location. They proceeded to call me and yell at me telling me to walk to a street over 4 blocks away. I’m not from New York and after getting lost trying to find this random street. I eventually just gave up and cancelled the ride. Nonetheless, I was still charged $10.00 for no Uber ride and a rude experience.

  294. We waited 15 minutes. Site said driver was here. Called him 3 times and texted him. No answer so cancelled and you charged me. Friend coming for us.

  295. Blk Hyundai sonata CA lic number 6whx493 date Oct 3, 2015 time 4:30pm location fwy 405 southbound, drivers appearance dark skin, short “rasta” looking hair style, weaving in and out of lanes at high speed including carpool lane (unknown if multi occupant due to window film) I’m still in the fence on riding uber but drivers like this give your company a bad impression. Saw the “U” decal attached on the lower passenger’s side windshield, I was close enough to see the driver & the “U” as he passed me by on the carpool lane

  296. Hi:
    I have tried several times to find info about using Uber Taxi service in chicago,IL—so far have had no luck. I would like a yes/no answer to
    my questions!

  297. Waited 25 min at 1625 Post St, San Francisco, for pickup in 2 min, then 4 min, then 3 min, then 5 min. Took a taxi.

  298. I had my very first unacceptable uber ride I did not feel comfortable in the car I was getting. When I entered the door handle was duck taped to the door and it pulled off when I entered the car was messy… The driver did not seem prepared for me and I declined the ride. I was still charged and I feel that is un fair

  299. For the first time I used uber at Bangalore based on my relatives suggestion,he gave rs 250 as a gift to be taken out in ist drive.i did not get it as the driver said no such instruction in the system for him.,i could not get the 250rs advantage on return trip also on 4octr.As a sr citizen availing the uber trip for first time may I know how to take advantage of rs250 first trip concession,it is my desire to get your rs 250 offer given by my relative

  300. My card was used and we did not use the service $70 worth! Uber will not respond. I want to know who used my card! I want to know where these rides were from. Thank goodness my bank has my back. I have proof positive the rides were not ordered by me. The phone that had the app installed was at the police department during the week I was being charged for these rides. My dispute better be upheld. They do not care about their customers, they do not care if credit card info is compromised. What a filthy, icky, terrible company.

  301. Until recently my uber experience has been good. Recently I had a ride from Arlington VA to DC and the cost in was $18.00 which was fine. My return trip was $70.00 with no explanation or recourse. I later read that this is referred to as price surging. I can see no reason for the fare hike as it was not New years or any other special event. I felt mislead and ripped off! Thanks a lot Uber.

  302. I have been trying to sign up for Uber. It has been a nightmare. Then after reading all of the horrible reviews I do not want your service and want my account information cancelled. DO It NOW!

  303. Hello

    This morning I wanted to ask what I’m thinking is a simple question, however I’ve found after hours of still searching that it is quite a difficult process to ask my question when I sign into my account. There is a “search box” prompt, under the help link but it will not allow me to type my general question. Every time I’ve tried it defaults to scripted categories of questions. As such, I’m still trying to have my question answered as I’m writing this comment. I’ve tried multiple times but it keeps defaulting back to the help link & the situation I’ve described above reoccurs. How can I get my simple question answered?
    Thank you Kindly

  304. Took my first and LAST ride with Uber. Charged me a surge charge of 65.54.. a 15 mile ride cost me 89.14. Be ware, if there isn’t enough drivers on the road, they will charge YOU a surge charge to ensure you will get a ride. As if it is YOUR fault there isn’t enough drivers. I will write to the better business bureau. what type of company does not offer a customer support phone number. Last time I took a cab for the same distance, it cost me 30.00. I have heard you are more reasonable with your prices, this was nota TRANSPARENT price. Nowhere did I see that I could be charge a SURGE charge to this degree. Your company should not be allowed to exist as far as I am concerned.

  305. I need a MANAGER to call ASAP. We used your company in SF in the past 2 weeks,
    Now our bank is getting mulitple charges, shame on your company not to have
    a phone number for fraud. We need to be reimbused. plus had to close out
    bank account.

  306. Canceled a trip on accident and was charged a $4 cancellation fee. The person I cancelled with was still the same person to pick me up. Please email me so that we could discuss this issue.

  307. I am registered in Cape Town South Africa and find it very difficult to talk to somebody on the phone or per e.mail . You are first required to go through all the written stuff and it gets you nowhere and irritated. I only would like to include my wife in the Uber contract and the name is Elly Eerligh, She uses the same credit card and password as I do. Regards H H Eerligh

  308. I just got registered using your online app. I am afraid I order a driver to come to my house now. Did not mean to do that. How can I cancel so driver doesn’t come ?

  309. I just left my phone in an uber car. My friend booked the trip and I don’t have an account. How do I contact you or the driver to get my phone back?? Thank you.

  310. Help! I just realized I gave an incorrect email address when I signed up for Uber. I used Uber while in NYC last month, but now I can’t remember my password to get back into my account. When I request a password change, your reply goes to that incorrect email address. Please help me change my email address!!

    THANK YOU!!

    • PLEASE DELETE message 291 above. It contains private information!! When I wrote to what I thought was Uber CS, I had no idea my post would appear on a public forum!! You can’t contact me at the above email address because it’s incorrect. That’s why I tried to contact Uber. Just PLEASE remove #291!!!! Thanks!!!

  311. Your driver will not answer the phone. They cancelled once. Ive called 3 x. I tried cancelling n ordering someone else and it’s not permitting me. Very frustrating when trying to get to airport.

  312. Hey I think I left my phone in my uber last night from walnut creek to orinda CA. If you could check with your drivers or email me back about what to do I would really appreciate it.

  313. Hello,
    I signed up as a driver a submitted all my info about my vehicle. It is still showing as pending. I tried to work for you all before but was denied because I was driving a 2004 Highlander which is too old! I am ready to work now that I recently purchased a 2014 Honda Accord Sedan! Please contact me some information letting me now when I can start!

  314. Hi Uber,

    I have had a charge on my account for a cancelation fee when in fact I didn’t cancel.

    I waited for 10minutes after the car had supposedly arrived!! No call no text?!

    Can this be refunded asap.

    Thank you.

  315. kids brought uber home and were not told of surcharge [their bill x 3.5]. if they were informed, they would have brought a regular taxi at 1/3-1/4 of the price. OR I would have picked them up

  316. I used Uber on 10/10/15 and I have been charged way more than I was supose to be. I was charged $46.98 when my ride cost $20.39. I would like my money refunded back to my credit card

  317. I left my phone in her car can you please help me !!! I have been trying to find a phone number but that is absolutely ridiculous !!!!!

  318. I have been charged 5 dollars twice from my card and I haven’t used uber is there any way i can speak with some one so my money can be replaced to my card please thank you

  319. I Have been charged 5 dollars twice on my card and i havent used uber . Is there any one i can speak to about having my money put back to my card please thank yoh

  320. I have been charged 5 dollars twice from my card and i havent used uber i would like know is there any one i could speak to about having my money put back to my card

  321. I’m a current driver for uber. I also have a 4.7 star rating . Your app says my out if state inspection is due. I don’t drive out of state and can’t contact anyone at uber since my question isn’t on your site. How do I fix this?

  322. I am currently vacationing in Orlando. I ordered an uber. She never came. She then cancelled the trip on me. After I tried to call her 5 times and text her 3. And I’m being charged $5. Why ?
    This isn’t right. I attempted to contact her. Her phone would not accept calls.
    I am angry.

  323. My bank sent me a new ATM card with a chip. Does this affect my account? I think it will but it is not easy to change in your system, please help. Sorry I have been drinking, that’s why I love Uber

  324. I love using uber and choose them over taxis…but Saturday night was a bit shocking. At a concert and needed a ride home and a ride that should have cost $44 cost 4.9 times the rate totaling $212. I know I accepted the prompt of the 4.9 rate, but had been drinking and did not really think what the total would be and then I saw the e-mail the next day. I think it is completely awful and greedy of uber to charge 5 times the rate because there is an event going on…they drove me there and should realize we would use them to get home. I am disgusted at the cost they charged!

  325. Someone PLEASE contact me about a ride to
    Tampa International Airport, Thursday, Oct 15, 2015. I am not finding this user friendly. I’ve made the reservation but do not have a confirmation.
    Please text at I NEED to know that I have a ride to the airport at 10:10am tomorrow. I’ve entered all my information, including credit card and flight info. PLEASE contact me

  326. Hello it seems to be a big mistake in my account on my fist free ride I was charged even though I had applied my free ride and never used it so when i checked my account it’s telling me I’ve been charged 2 when my ride was under 20 dollars..?

  327. I have been trying to pay for a ride I took Sunday and am really frustrated. I cancelled a lost credit card and told my driver that I had to give them another card. The driver said my card went through. The next day the credit card said it did not go through. I went on line put another credit card on and tried to pay to no avail.The new credit card is there but goes back to the old one when I try to pay. I have been calling and trying to e-mail for 3 days but I am not on Facebook and Twitter. I am trying to be responsible. Can someone a person please respond. Thanks, Jessica Dennis

  328. My uber account has been suspended. I don’t know why. I have never used Uber my son downloaded it for me. When I went to use it they said it’s been suspended. I am a 59 year old Mom with a 860 credit score. I have used Lyft with no problem. When I am on vacation I would like to use it. The first time I tried to use Uber it wouldn’t let me. Please explain.

  329. I have never used Uber the first time I tried they suspended my account. I asked several times for an explanation with no response. I have used Lyft with no problem.

  330. I set up my account and my password does not work. Tried to reset several times but did not get an email to reset.

    How can I get to my account?

    Thank you.

  331. Just tried to use your service for first time to get from SFO to Lafayette Ca. Got a confirmation ride was coming. Bottom of screen kept reading ride was 5 mins away, then 3 mins away, then 4 mins, then 5 again. This went on for nearly an hour. I finally gave up and took Bart. I felt really strung out. I had entered pickup and arrival locations accurately. Not sure I will try your service again. That was really frustrating especially having been on the plane for 6 hours.

  332. Hello
    P/U ride on Oct 14 at 6:16 from 2110 Chestnut to Grove St with driver, Michael! (SF)
    Great customer service! Five Star for him
    Some how when I gave him a review, it came out One star which is incorrect
    Please, Michael is a great driver Can you undo the one star at your end
    He deserve a great rating
    Thanks, Ellen

  333. I recently got a ride with Uber and I noticed on my bill statement there is a five dollar no pick up charge. No one showed up to pick me up the address was incorrect in the system, so I canceled and set up another pick up with Uber. I don’t believe I should’ve been charged a five dollar fee for not being picked up because no one showed up and it was not the right address anyways.

  334. Just checking on my application and background check. I have not received any information regarding my background/application, if there is any other information uber or myself might need please let me know. Thank You, Have a great day!

  335. I attempted to use Uber last night for a short ride. The driver called me and confirmed the pick up. I then called him back to change the destination (which was only 5 mins different than the original destination). He confirmed t it was okay and said he would be there to pick me up. After 10 minutes of waiting he never showed, I called him back 3 times and he never picked up my call. I was then charged $5. Please refund my money since Austin was a no show. Thank you!
    Katie McMahon

  336. Dear Mr. Kalanick,

    I am disheartened to learn that you require real leather seats in any car operating Uber’s BLACK ride-hailing service. I understand that you may be attempting to attract a high-end client base with this service, but real leather is not the way to do so. All it says to most people is that you are painfully unaware of animal cruelty issues in the United States.

    Cows used for their leather are abused during their lives and slain horrifically at the end of them. Imagine being hung upside down, stunned, and then skinned alive. This is what happens to the animals slain for the skin used for your leather seats. These cows experience nothing but fear and pain throughout their tortured lives, all because people like you refuse to accept faux alternatives.

    The clientele you are attempting to attract, however, are already very much aware of humane faux leather seat options made available by such automakers as BMW, Mercedes-Benz and Tesla. As these companies have shown, we really can have our cake and eat it, too, as the faux leather seats are just as soft and supple as real leather. There’s no excuse to use real leather anymore.

    Kindly remove your contingency that automobiles operating in Uber’s BLACK service must have real leather seats. As many luxury manufacturers have proven, we do not need subject cows to horrific and inhumane acts of cruelty just to present a passenger with a wonderfully comfortable ride. Stop supporting the inhumane leather trade and adopt a policy for faux leather seating instead.

    Sincerely,

    Louis

  337. I paid my amount in uber paytm wallet but my amount is not updated in paytm app in paytm wallet.

    Can u please help me in updating the amount in paytm account also.

    Thanks
    Reshu

  338. I was charged over £23 to get from newcastle City centre to my house (NE5 1DY). The fair estimate is £10 and that’s rougly how much other taxis charge. I won’t be using uber again and will be telling my friends this too, unless the matter is resolved with credit back of the over charge.

  339. I already registered with uber. Do not believe you have my banking information. What must I do to start driving today. My phone number is 267 809 2446. Can you call me.

  340. This driver did NOT have a sign on his car and we declined his service and he still charged us !!! Redicoulous !!!!!

  341. I canceled a ride this morning because the cab driver was an asshole. Real nice that I can’t leave a rating if I have to cancel.

  342. I requested a car on 10/16 in Kansas City at a busy time. A driver accepted with a 1.2 surge fare. I then received a notice regarding a “mix-up” and the driver cancelled. Uber sent a notice that it would find a new driver, but that didn’t happen. I then sent a new request. A driver accepted and called me specifically to ask if I would wait the 10 minutes it would take to get there and I agreed. I then received a notice that the 2nd driver “had to cancel”. I finally got a driver at 2.8 surge rate. My wait for a ride ultimately took 30+ minutes.

    I have since learned that some drivers will cancel rides which they have already accepted if they have an opportunity for a bigger surge rate or longer ride. That is unacceptable.

    I ultimately paid more than twice the amount to which I agreed and it took an extra 30 minutes.

    Please let me know what can be done to resolve this type of situation. Uber threatens to charge me for rides if I cancel them, but drivers can do this and actually get a benefit.

  343. Need help getting into my account. Request to reset password is not working. I have made multiple requests in the past month have checked my spam folder & no reply from uber.
    Thank you.

  344. I want to change a rating of driver Jessica to 5 Stars, because I opened the email and must of clicked only on 2 stars. Why can’t I change the rating to 5 Stars when I log into my profile?

  345. I missed an appointment because when I asked for an Uberx I received the following message “There was a server error handling your request”. I tried for 30 minutes. Turned the phone off and started over. Still got the same message.

  346. How do you make arraingements if you do not have WIFI?? I am a senior and I do not have wifi, I can get to my destination, but I cannot get home.

  347. This morning I received a message from one of your drivers that he was waiting out front? I did not order a car! The only thing I can think of is the “app” on my phone got hit in my bag. How the location, details and actual consent took place is a mystery to me. I did NOT authorize,order or ride in one of your cars yet I was charged. Please remove fees. I will call my credit card company and dispute it if it is not removed promptly. In addition, I will delete the app and never us Uber again.

  348. yesterday we left bergenfiled nj and went to manhattan ny and the trip was 60 then we took the same exact trip home from manhattan to bergenfield ans was charged 174. I AM VERY UPSET. although both drivers were exceptional i would like a explanation why it was so much more when the price came up on phone for way back at 60 also please call me at 201-218-8571 the uber telephone account number is 201-417-7408. please contact me before i dispute with my bank thank you

    thank you patricia

  349. I have very important and urgent situation concerning the safety of my daughter that I need to discuss and report. Please contact as soon as possible. Thank you

    Vincent

  350. I’m new with uber and I’m trying to get a quote for a ride to the airport and I think I clicked a request and I don’t know how to cancel. When I figured it out I think it was too late and I got charged. Please check. Please credit back the charge. Thank you
    Maria Rondares

  351. Horrible ride. The map took the driver out of the way of the direct route. Why am I paying for a tour around town. I had to tell him where to go to re route the car. I would like a refund for this ride. Uber shouldn’t be costing me extra money to go out of the way of where I need to go. Not fair.

  352. On October 23, 15, I requested Uber from 18 -E 48th St, NY NY to 18 Stegman Terrace Jersey City, NJ. I was charged $70.63. Although the driver Khawaja was polite, a black Toyoto Camry, I believe that the price was very high. I expected to be charged at least $55.00. There were no tolls, we used the Lincoln tunnel to NJ. Await your response.

  353. Uber,

    I am in the military stationed at Fort Hood. For some strange reason, I have been receiving calls on my GOVERNMENT CELL for the past couple of days and NIGHTS for a ride. I respectfully ask that someone please find out where my cell phone number is listed and deactivate it ASAP, as this phone is used to care for Soldiers and government issues.

    I am also reporting this to my superiors, in an effort to expedite this request.

    Please provide a number or email, so that I am able to provide my government cell number.

  354. I am so frustrated! My email address was entered incorrectly when I signed up for Uber, Now, I can’t sign in to change anything, and it says my cell phone and email is already taken, but won’t accept it. I can’t create a new account because I can’t use my phone number. This is ridiculous. You need to have a contact phone number to help resolve issues like this! This is driving me crazy!

  355. I improperly started applying for an account on the “driver” section. I changed to the proper section as a user but the old information carries over and I can’t complete the sign-up process. Please advise how to get this done.

    Jim C.

  356. Rarely use and last night was charged a cleaning fee when nothing happened. I need to be refunded or if driver can show what happened then I will be fine with charge. $200 for nothing that happened is ridiculous and the fact that I can’t get in touch with anyone makes me want to report this

  357. I keep getting charged by Uber San Francisco even though I’ve not ordered, or used Uber services in Qld or have an account with Uber. Someone in Uber is helping themselves to my bank account. I live in Brisbane and have never used Uber in Qld. Please explain.

  358. My phone number has previously been registered with the previous owner of this number. What do I need to do to reregister this number. I would love some help with this. Thanks!!

  359. Uber drivers are parking in a no parking zone across from our business day and night leaving trash everywhere, partying wanting to use our bathroom facilities, etc. They are not just a nuisance they are interfering with businesses and making a pig sty of city property they are parking on the 3300 block of sw 6 ave in Ft Lauderdale, can we please have them put a stop to this

    Thank you

  360. Just noticed I was charged $87 for a ride to the airport on Tuesday am. Although my first official download Uber ride, I have done it many times with others for $37 using Uber. Same exact route, miles and time. Please explain?

  361. I used Uber for the first time on 10/22/15, but I have to say it wasn’t the best experience. A driver accepted and then the car stated it was here so I went outside my business building and there was no driver. I called the driver who stated that she didn’t speak English and passed the phone to someone else that said that they didn’t accept my request. I stated that then why did your photo and phone number show. That’s how I called you…He stated she didn’t accept my request, so I cancelled my request…Now I see a $5 charge on my credit card stating that I cancelled to close to the arrive time when they didn’t even show up.

    I put in another request and she accepted again, put another request in and she accepted again… 3rd time it was a different driver but this time a driver showed up, but I had to wait about 30 minutes until I finally called the driver and he was lost so I had to direct him how to get to my business though my address entered was entered correctly. Then this driver didn’t seem to be an experience driver though he used a GPS system on his phone. I had to use my phone to make sure he was taking the correct directions…Not sure if I will be using Uber again, but I would like to be refunded for the $5.00 since the driver accepted but didn’t show up. You can look the transaction on 11/22/15 between 7-8pm. I appreciate a response back today and a credit back to my credit card.

    Thank you for your assistance.

  362. Hello from FOX 5 San Diego – can someone please call our newsroom
    We would like to do a story on the kitten delivery service today
    thanks
    FOX 5 San Diego
    858-573-6500

  363. I regret to inform that on 29/10/2015 I have booked my trip from my home location to Holiday inn Suites Hotel & Spa at Varthur Road Whitefield Bangalore. To my surprise 3 KM before reaching the driver has informed that my trip is cancelled and asked me to get down from the car. Me & my wife was in panic The driver behavior was very rude, but I refused to get down from the car. This was my 2nd trip in Uber since registration & I had a very sad experience. I request you please look into it. Thanks

  364. I have been waiting several weeks for a background check to be completed. Their loosing me as a customer and or driver. There is no way to contact them by email. The background company is closed everyday I call. What is taking so long?

  365. Dear uber I don’t know how y’all got my credit card number but it mess up that y’all don’t have no number people can call to see about sutff like this.

  366. Got your text to start this weekend with Uber. Problem is there was no instructions on how to call in or text in when you have a client needing to be picked up and I want to respond. Let me know. 619 245 8414 is my phone no.

  367. My daughter and boyfriend planned to spend the night at West Hollywood’s Halloween Parade.We live in Northridge,they though about riding Uber trying to beat the crowd,which is a good idea.Turns out the going trip cost them $34.00,and the going back trip was $101.00.They told me that they were accommodated in a XL SUV,cause no small rides were available.The ripoff comes when Uber does not alert the Customers for such event.Two guys,students and more than minimum wage persons,wanted to spend a gorgeous Halloween night and the Uber service ruin it to the bottom.Now they are $134.00 in debt with me,the parent.

  368. Gee what a surprise uber doesn’t have a phone number I’m going to need someone from uber to contact me by phone immediately. two weeks ago Someone very close to me was sexually assaulted by one of your drivers she did not order the Uber driver on her own account and does not know the person who did order it however she does remember what this man looks like and where she was picked up from and on what day so I need to be contacted like I said immediately there will be charges pressed for sure. the fact that you do not screen the people who are driving for you is despicable and something needs to be done about it now because it is not the first person I have heard about this happening to and I’m sure it will not be the last. if I am not contacted within a timely manner legal action will be taken in addition to what legal action we already plan to take. This is a disgusting violation of trust. These people are supposed to get you home safely not molest young girls. He picked her up and drove in the opposite direction of the location she asked to be taken to. She then tricked him into pulling over the car after he began to violate her. She flew the door open and ran. She thought she was getting and safe sober ride home. Instead this happened!? And what the hell kind of company does not have phone support!? I need to speak to a human being! Thank you!

  369. im very pissed i left my phone in an uber drivers car & have yet to recieve it. the drivers name is olufemi. please get the word out

  370. Please delete my comment my phone number was there because I thought this was a private message it may have been people pretending to be uber which is also scary. We will contact if it turns out to not be so.thanks

    • I HAVE NOT RECEIVED A RESPONSE TO MY 3 EMAILS
      THAT WERE SENT OVER THE COURSE OF 4 DAYS.
      WHEN RESPONSES DELINEATED ON OTHER POSTS CLAIM
      RAPID ANSWERS AND SOLUTIONS.

  371. I don’t understand why u don’t have a phone number to call. Uber keeps picking my teen up and I am paying for it. I have not authoriZed these chages. Someone needs to call me so I can take off my credit card
    903-504-3300

  372. Uber is a company that I don’t think will stay in business for very long and I hope that I’m right! This evening I contacted Uber to pick up my friend and then to Rite Aid to pick up my prescription. “John” Uber driver asked me if I wanted him to keep telling meter running…?? I didn’t quite understand that considering the fact that there are NO METERS! Nonetheless, “John” said that he would wait for me while I went inside to pick up my medication but when my friend and I returned outside, “John” was GONE, with my backpack and my friends work clothes! I tried desperately to contact Uber, but needless to say, no one has responded to my numerous emails!
    That was only one unprofessional experiences I’ve encountered with Uber, there has been more but the moral of the story is this; Uber definitely needs to interview their drivers more thoroughly and hire personal with higher ethical standards!

  373. I have been trying to have my uber account cancelled and deleted. I have sent an email and still cannot get help with this. It seems that it is there for life not good

  374. Absolutely disappointing. To think of the company the size of Uber having no ability to contact by phone.
    Telephone a much easier than trying to navigate through a confusing website
    Imagine picking up the telephone calling somebody and making simple range to the airport for the first time using over rather than navigating through the maze of confusing website information and I’m trying to have the sign up for the credit card and all that required information is just not worth it good luck goober

  375. Im a uber drivee and wanted to know why the New Lincoln MKZ Sedans are not categorized in regular car uberx instead of SELECT. Lincolns are fords elite cars like Chevrolet Cadillac. Would prefer to have my car in with the other elite vehicles as it is a luxury vehicle

  376. Im a uber drivee and wanted to know why the New Lincoln MKZ Sedans are categorized in regular car uberx instead of uberSELECT. Lincolns are Fords elite cars like Chevrolet Cadillac. Would prefer to have my car in with the other elite vehicles as it is a luxury vehicle. Thanks

  377. I want to file a complaint against an Uber driver with a red-colored Toyota Prius with California License Plate # 5RBZ385.

    Date of incident: Thursday, November 5th, 2015 at approximately 1020 hours.

    The driver parked in front of our hotel and the doorman went over to the vehicle to assist and attempted to open the door. Our doormen did not know he was an Uber driver since he did not have his Uber placard posted anywhere in the car so the doorman assumed he was a guest. The Uber driver got upset and started verbally threatening physical harm towards our doorman. Our doorman tried to reason and explained the situation to him, but this particular driver kept verbally insulting our doorman and refused to cooperate by moving his vehicle forward so that other vehicles could park.

    Security was called to speak with him and requested that he move forward, but he was non-compliant and continued his verbal assault, insults and threats toward our staff. I was called to assist in the matter and spoke with the driver, who claimed he was the one being harassed. As stated the did not have his Uber placard visible and requested to see it as proof that he is an Uber driver. He initially refused and stated that he was not required to show it while driving and was not against policy. I informed him that as an Uber driver, it is policy for him to have the placard visible while driving.

    Eventually, he opened his glove compartment and grabbed his placard from inside the glove compartment and showed it to me. At this time, traffic was backing up (New Montgomery St.) and he was requested several times to move his vehicle forward as a van was now stuck in the middle of the intersection (Stevenson St. and New Montgomery) blocking traffic (one way street) and he still refused to move stating that he had a right to be there as he was picking up a passenger.

    As a courtesy to get him to move, we had our limo driver (who was parked in front) relocate so that he could take that spot instead. This particular driver was still “mouthing off” and eventually inched forward.

    This is unacceptable behavior for an Uber driver representing your company and please contact me to obtain more information as the incident was captured on CCTV cameras.

    Sincerely,

    John
    Security Manager
    Palace Hotel
    San Francisco, California

  378. a friend signed me up for uber. I do not know what password she used. I cannot now use uber – it recognizes my email and phone # but not my [own] password … so now – facing the “Million Mask March” in downtown DC nov 5, 2015- cannot call uber.
    There is no change password option; no phone; no help service … my iphone came with an UBER app – but when I need it for an emergency, I cannot use it … please respond ASAP

  379. I recieve a message from t.uber.com/uac to come for a free vehicle inspection but I don”t know where to go I live in san jose CA so is there anyway that I can get the address of tyhe nearest inspection center and what time they are open and close Please email me the address that i can go

  380. AWFUL service. Account has been locked for no apparent reason. I have emailed you guys multiple times to not get a response back. So far my uber experiences have been frustrating and regrettable.

  381. I would love to use the uber service but unfortunately I can not because I am register already but everytime I do what the questions is asking I get stuck on the password can you please help me to be able to use uber service thank you

  382. How do I get a deactivation from you that says my son no longer drives for uber. My ins company needs it so my policy want be canceled

  383. Uber pool is getting to be excessively long for not that great of a discount. I live in San franciscos Richmond district and can never allocate enough time to arrive at work in a decent manner while using uber pool. For example- today I was the 2nd rider picked up and we picked up a 3rd. After we dropped the 1st passenger off, we picked up yet another person on a detour. For the price uber is charging for this pool, the service is quite disappointing.

  384. Hi i have just got out of my uber and i didn’t get to rate my driver, he was called ashan with registration plate of Ea12 kc6 of a ford car! I would like to say he was a pleasure to meet and made it a sociable experience. He was great company and was so very polite! I would like to say a big thankyou to him and if I didn’t rate him already would give him a 5 stars. Please could u let me know if this has been done! Lovely man and you need more drivers like him!!!

    Kind regards.
    Lauren

  385. I live in Yuma (& drive) in Arizona. We have quite a bit of military. I know a group of Marines and their significant others, that will be having their Marine Corps Ball at the The Quechan Casino in Winterhaven CA. I/Yuma can drive them to the Ball, except they will need drivers on hand to drive them back after they have had their celebration and would prefer not to drive. They asked if I could ask, if you all could set something up to be sure there will be plenty of drivers on hand? It will be from 7:00pm Friday/tonight through 2:00 am Saturday .

  386. I cannot access my account. I got a message saying billing did not work. I go online and cannot get to my account because a prompt requires a password (I don’t know it) and the last 4 numbers of my credit card (I don’t know which card was used – my son set me up). I can’t get in and can’t get a person to help me. I just got charged 4.50 because the app said I was downtown Chicago but I was 8 miles south in Hyde Park. The driver went downtown. I got no ride, just a 4.50 charge. I’ve never had a worse customer service experience. No one to help. No way to fix on line. Total fail, total frustration.

  387. I have been waiting for the login credentials I used to sign in uber..I signed in with wrong email id and nw am unable to recover the password…would appreciate if somebody could help me with login credentials.i jave balance in my uber account..

  388. I downloaded the Uber App on my phone and scheduled my first ride with uber. Both the site I went through, and the driver reiterated, my first ride was free up to $25. The fare total was $12.90. I just learned that Uber charged the $12.90 to my credit card.
    I have tried to get into their web page, but keep being told my password is incorrect. I have requested a password reset link several times and have received no response from Uber. Without phone contact, how does one bring these issues to their attention to be corrected??????

  389. I used your service Friday night, and accidentally left my keys in the driver’s car. I called the driver and he confirmed he had found my keys. I have been trying for 2 days now to get my keys back and he is not cooperating. I NEED HELP NOW!! Johnny Saleeby 541
    -521-5800

  390. I have used UBER several times and found the service great, but today was not one of them. At about 11am I used my UBER app on my iPhone to summon a ride at a Maaco Body Shop at 12250 SW 117 Court, Miami, 33186. The screen said CONFIRMED, and showed several vehicles in the area. The estimated time said 8 minutes. The time changed from 8 mins to 6 mins and then to 5 and 4 – and then back 8 all over again. I waited about 45 minutes but the ride never appeared and I used a taxi service instead. Compared to the successful use I had experienced before, I was even bragging and recommending to the shop owner about how great UBER was. You can imagine how stupid I felt when he saw me waiting and waiting and waiting. To help me in the future, can you please consider what might have gone wrong. Is the UBER app on my iPhone too old? Was there some procedure that I did wrong or missed? I just tested it at my home (7881 SW 69 Ave, Miami, 33143) and a vehicle was on it’s way immediately (I did contact the driver to cancel) – so maybe the problem was where I was located before which caused the delays and finally the failure.
    I’m enthusiastic about using UBER and want to in the future. Any comments from your end might be helpful.

  391. I am supposed to enter my account verification number 9570 in your app to confirm my account. I do not know how to do it, so I am sending this e-mail.

  392. I took a return trip from Newark airport to 87 W. Passaic St., Rochelle Park New Jersey early this morning and was charged nearly double what I paid going to the airport from the same location just three days earlier. I believe this is an error and needs to be rectified. The return trip was actually shorter by a few minutes. We took the same route in reverse.

  393. I was charged for an uber that never came. The driver said he would cancel it after having a phone conversation with him and him saying he didn’t know where he was. How do I get my money back?

  394. I live in zip code 61061. Dixon I’ll. Is the closest big city 15 miles from me. Do you have drivers in this area? If not would you consider having a driver or 2 in this area. Otherwise the closest service you have is in Rockford Illinois., 25 miles north.
    Thank you.

  395. I was in complete and utter shock to find that a random $50 charge came out of my account for a ride that I had already paid $9.39 for and rated the driver 5 stars. I don’t understand how this is possible, but it happened. on 11/16/15 with Laron uberx with a recommended charge of $9.39. I notice that there was a “fare correction” it says, but an unexplained extra $50, and now I have $18 left when my electricity bill is $33 and I am struggling as it is. I hope that I can get the just refund of this random $50 for no reason.

  396. Hello ,

    As we are driving home in a horrible uber experience in emailing you the gentlemen is extremely rude and demanding he has his review mirror completely backward as he his driving us on a freeway does that even make since ? I have enjoyed and supported uber for 2 years and have never experience such rudeness. I hope someone can contact me so I can go into more detail ! This is a problem that needs be solved thank you again

  397. I had the worst experience with uber today. The driver got lost getting tomy house. I stood outside and he drove past me. TWICE I then told him to follow the GPS to specific road. The GPS got him lost??? And he blamed me. He was rude and swore at me. and told me that even if I complain he doesn’t care. There will be no consequences. Uber wont do anything. Drivers should be respectful to their clients at all times. This was a shocking situation. I do not appreciate being sworn at first thing on Monday Morning. I sincerely hope there will be consequences.

  398. My car is registered in DC y’all keep ask me for Virginia inspection I brought my car in Virginia 2011 but its registered in DC am only driving in DC and MD for unber so y do I have to get inspection in Virginia

  399. I am unable to sign in, I forgot my password and every time I try to reset it I do not get an email back from Uber, I’ve tried several times and Still no link to reset my password. Can you help me with this matter. Thank you

    Please send me a link to change my password

  400. I cannot change my password, I’ve tried several times to login as I forgot my password, but I never get an email back with the link to change my password. I checked my spam filters in My trash mail and there is no email response back from Uber. Please help me I like to use your service

  401. My very first uber ride ever, 5 cars in my area, was way over expected cost….10.47? 1.00 more than local can company…very nice driver but really turned off expecting 5 to 6 bucks, no cost savings whatsoever… Driver talked about taking people twice as far, downtown in fact, for 9 bucks….. Gonna try my Lift app next….one single ride, my first and am pissed major league….one time, really Uber?

  402. Previously tried to enroll but some problem… Tried to contact uber , but got no response. Have since tried X2 to enroll… Each time informed my cell # already listed…. ( was given in the original failed attempt to enroll…without a response from uber , cannot proceed
    If you want this customer , you need to respond

  403. I also have had problems in registering , and I see that others have also received no response from Uber…. No way to run a business/customer service

  404. I want to use uber but I cannot get into my account. I registered last July and have tried all of my email addresses but I never get anything. It says my cell number is associated with my account but it won’t let me in. HELP PLEASE!!!!

  405. Tried again to order uber on 11/25. Website would not let me change my pickup location. This is the second time this has happened Never did get a uber then got charged $5 for a cancellation and a fare of $11. Would like a refund please. And would love a response from customer service. Thank you

  406. I called for uber last night ( Thursday night ) for the first and second time after waiting up to 8 minutes i got a message that my driver canceled the ride and i have to request again, finally the third time the driver showed up, i didn’t know we get charged when your driver cancel the ride, i was charged $ 10.00 for two cancelation please credit my account before i put stop on the charge and explain to me why i have to wait for 8 minutes trwice, for your driver to cancel

  407. I wish to make a complaint against driver john of wh65puk Toyota pirus. This driver is dishonest and rude driver. He was driving at 22 miles per hour on a an empty 30 miles per hour road at 3.30am! When confronted he tried to make excuses about road safety! There were hardly any cars on the road at this time of the morning! I was asking that he sticks to a steady speed rather than take his time knowing that über charge by distance and time! Obviously driving at 22 miles per hour on a 30mile per hour road throughout the journey was a ploy to charge more fare. This driver needs to addressed for this dishonest conduct. I request a response from you regarding this matter. The reference for this journey is referring to Chetan Barot account 07950412907 27.11.15

  408. i keep getting averification number to complete settingup my account and when I try accessing uber it goes to endless circles and i can’t get in. what am i not doing? I would really like to set up an account and begin using uber but it’s not looking very user friendly to me. so far I’ve given my name, credit card info, telephone info. and nothing is hapening can you help me?

  409. Hi There,

    I took my first Uber today. The first driver came to my house and cancel the ride, his name is Hector and I was charge with a fee of $4.70. A second driver, his name is Jason came and picked up and charge me with a fee of $10.44. I got $22 off for my first ride and was billed for two ride. Please refund my account for the second ride.

  410. I used uber for the first time today. Two things:

    1. I messed up with the service rating…I meant to 4 or 5 star and the system accepted only one star and I can’t seem to change it!

    2. I thought I had a $20 promo amount already on my account, from my initial set up? Please can you look into this.

  411. No customer service at all! I am being charged for random rides never taken and of course cannot contact customer service. Very shady company. Canceling my account, if I can figure out how. That’s not easy either. Going to Lyft

  412. My experience is terrible because,I have this email for Uber, but I do not know where to send it:
    I have been an Uber customer for about a year with no login or payment problems, now all of a sudden, I am asked to login each time I request a ride.
    When I attempt to do so, I cannot because I forgot my email address. When I follow the directions to reset it, the reset link does not forward
    to my email address. I have tried to reconnect for weeks with no success. I have had to inconveniently use several alternative taxi services.
    I miss the convenience of Uber immediate pickup service. I have been a responsible customer. Will you correct my problem with your service soon.

  413. My son took Uber home early Thursday am with a $43 fare. Next day received notice of additional $200 cleaning I charge which we immediately disputed with visa and Uber. You came back with driver photo of an exterior coffee splash. He had no coffee. You reduced cleaning to $50. Visa will dispute. I’m senior partner in DC law firm and will have friends at local Fox ABC and NBC affiliates of your unethical charge to warn local college kids to beware of Uber over the busy Xmas season. Do you really want that? Reprimand your driver. I expect the charge to be dropped by close of business tomorrow or I go to press. Son is top of his class at UVA and will work for PriceWaterhouse next year

  414. I used uber for the first time on Monday. And instead of getting uberx I picked select, in the picture I thought uberx was a truck and I didn’t needed a truck. When my husband saw how much I payed he explained to me what it was. Is their any way I could get a refund ?

  415. I am trying to verify one of my student employment with your organization. I work for Job Corps which is under the Department of Labor 412 I would be grateful.

  416. Hi
    How late at night does uber pick up? I live in Honolulu and near future I will be needing after midnight pick ups about 12:35pm
    Thx!
    Lisa

  417. When I registered to ride Uber I typed in the wrong email address. Now I can’t change it because I cannot sign in. I don’t remember what I typed! New laptop and I am adjusting to the keys.
    Please help I am anxious to begin using Uber.
    Thanks, Geeta

  418. saya mau complen an driver bapak Jerry dengan no mobil B2866TFD toyota avanza dengan no telp 087880753000. saya orderin buat teman saya. dr hayam wuruk ke JCC senayan. jalan dr jam 09.20 sampe jam 10.15. tetapi bapaknya tidak menstop kan applicationnya. dan kilometernya tetap berjalan. saya telp bapaknya tetapi tisak aktif.bagaimana solusinya ini. ?? tolong kabarin saya di 087880001381

  419. This is my second time contacting uber and I haven’t had any respond. On Monday I used uber for the first time I did a mistake and requested select instead of uberx. I thought u uber was a truck. I ended up paying around $36 to much for me and that’s with my $15off first ride. Is there any way I can get any kind of refund back?

  420. Very dissatisfied with uber services. Recently took a ride on Monday 11/30/2015 was over charged for a ride because the driver decided to take a longer route, but today I took a shorter route and was charged more. Then was not able to view me account I need help with this matter ASAP!

  421. so I need to get ahold of someone that works for uber not for a pick up but for a job opportunity, I am in need of a fax number as well as email to inform manager about my situation if anyone can contact me about a way to contact a uber manager or boss pleas email me there information thank you.

  422. My card was used by someone in CA. I live in VA. They racked up over $1800.00 in charges using your service from Nov. 11-Nov. 23rd. I would appreciate someone getting in touch with me. The card has been canceled and the card company will be looking into this.

  423. I can not access my account. When I try, it states that my account has been disabled and I don’t know why. I need to use it. Please let me help me fix this problem

  424. Two years ago a group of friends signed my son and I up. They used our moble number. When asking them now what email and passwords they used they don’t recall. Every time we try to set up again it says Cell number already in use. We would love to use your services how can we fix this problem? Are cell numbers are 9284865727 & 9284860957. Years ago I had a different email address as well..
    Best Regards Always
    Nancy Campbell
    My son did set my husband up using this email address his cell number is 9284863727

  425. I posted to customer service and have not revieved a response. The driver was on the proper to pick me up i spoke with him regarding the address. Recieved a message saying driver called away another woud be sent which never showed. I almost missed my flight. Uber is not dependable. I agree they will not be around long.

  426. We ordered Über to take my wife for a medical procedure. I ordered the car i an hour before The procedure. The ride was confirmed and the graph shows that the driver was 10 minutes away. More than 30 minutes past and he still wasn’t there. I called him, and he said he was on the street next to my street. The street is a mile or so long. 10 minutes later he had still not arrived and I canceled his surface. The drivers name is Cathy. The experience with Uber could not have been worse. That I could not call you only added insult to injury. Up to this time I was the delighted with Uber service, but this experience shows me that I cannot rely on over for important a but this experience shows me that I cannot rely on over for important travel ppointments.

  427. Uber is not reliable. You do not respond to post. Wake up America, Uber is not what they present themselves to be.

  428. I had a driver at 3:30 today
    And by mistake I only gave him one star instead of 4.
    Can that review please be upgraded ?
    Thanks

  429. I
    recently applied for a job but they said i have a felony but it was knocked off my recorded i have the paper work just tell me were to send it

  430. I have been trying for days to access my account. I have used every password that I thought was the one but all were invalid. I went through the reset password prompt then it says that a link to rest was email to me. No email was sent. Now I’m at a loss as what to do next as without being able to sign in you can’t get any help. Please advise

  431. I will not pay $100 when the bad ratings were your fault, because of your app.

    I can prove it and will subpoena the list of ratings vs me, including the one that said I made advances toward them. I will be posting my response on you tube, also suing you for lost wages and defamation of character.

    Also, You never explained the ratings system to me or fully to customers. many Spokane customers thought a 3 was an average rating. I have proof in emails that there were problems with your gps . this was your fault, also you never paid me a promised bonus, sent my application originally to Washington DC and took months to straighten out the problem

    I am asking to be reinstated and have the ratings start over or correct the ratings that were your fault because of faulty gps or low ratings by drunk customers. I will follow up with letters to the BBB, The Attorney generals office, Consumer affairs and to the Dept of Transportation.

    I will also turn it over to my Attorney if it were not resolved

    Donald

  432. Has anyone anyone considered over the years the many companies that maintained monopolies in new York where we’re eventually broken, con ed, ma bell. As long as ny is continuing to sell its medallions to taxi owners there will always be a monopoly. What happened to fair trade? I believe class action is in order. I’m of the opinion the city as well as many large corporate entities play by there own rules until questioned in a true court of law and not arbitration. Mind you, I’m not a lawyer but I do believe you have to push the envelope sometimes to be heard and treated fairly. The people of this city deserve alternatives and far better treatment by its representatives. Thank you for your time

  433. Obviously after reading all of the negative comments, you guys have a lot of work to do to become a premium service in the transportation industry. Get to work !!!!!!

  434. my acount is gone i need help to get it back i gave my friend my uber info to book a ride on her phone and now i cant log back in

  435. my account is disabled and I have been unable to reach anyone who can help to tell me why or how to re-establish. It is possible that I have two emails for the account. the one above is the one that I want to activate. This is a pain since it is not easy to figure out how to reach you. Notice says: “contact uber.com” and there is not a link there to help that I can see. Pls help before I go to Lyft

  436. I didn’t get my free first ride. I asked the driver You rode with Nyumah
    +1 612-584-2806 if I could pay cash because my debit card wasn’t working on Friday, December 11, 2015. I ended up paying him $12.00 in cash, and have a witness who was with me.

  437. I have unsubscribed from Uber emails every day for the last two weeks. Sometimes, I unsubscribe twice a day. This is borderline harassment. I ask that you please remove me once and for all from your email listing.

    Thanks.

  438. Good evening
    I requested a uber ride on Wednesday night around 12:20am and my driver was 5min away,waiting on his arrival his distance from me kept increasing so I decided to call.
    My calls where not answered so I figured

  439. My registration is incomplete as I think I may have made a typo on my email address and therefore I cannot correct or get a password reset
    How do I complete my registration
    as your process for doing this is really most unhelpful

  440. My card is saying deemed invalid and its not which is holding me up from getting a uber the card on file is valid and has money on it!

  441. While in Memphis last week (12/11), we ordered an Uber. We were tracking it and when it was a mile away, I received a pop up that the driver cancelled. I’ve had drivers “cancel after they were on there way before” like when they saw my destination was the airport. Therefore, we called another Uber from my husband’s, Fred Gregg, phone. When it said it was outside, my brother-in-law went out to the side driveway and greeted the driver. We all got in the car and said to the lady driver that we thought a man was coming. She seemed confused but it was her first week driving. When pulling out we saw a car in front of the house with their flashers going. The driver said she saw the car pull up. After a few minutes, the 2nd driver called my husband asking where we were (and he said he actually saw us get in the other Uber). We finally figured out that both drivers actually showed up. We apologized but we had no idea what went wrong there. We did get charged $5 for being a “no show” but it really wasn’t our fault. There must have been a gliche with the Uber App or tracking that night. We felt really bad, but we wanted you to be aware of what happened. It certainly wasn’t intentional!

  442. my account has been disabled without any reasons…so please consider it and reactivate it…thank you in advance

  443. I order an Uber in Chengdu, China but i get me a car in Beijing instead. After the driver has to cancel the order and I get charge 15RMB for the fee. What the hell is that?

  444. I am cristina borja, wife of uber account holder, marius borja. I used his uber account this morning, dec 15 , 2015 at around 4:45 am from cut and fix located at esteban abada st., loyola hts., quezon city to terminal 3 airport for a cebu pacific flight. Your driver by the name of Sale, Ralph Glenn Gaben, didnt know where he was going that we took several u turns along aurora blvd and marcos highway and then while driving along C5, we reached slex at bicutan exit and turned around and around bicutan and paranaque looking for the route going to the airport!!! He doesnt even know any way to the airport!!! My two daughters and I were so stressed out to the max worrying and afraid not to reach our destination and miss our flight!!! I even paid him p350 telling him i would not pay his stupidity and he cannot pay back the stress and fear he inflicted upon us!!!! I thought Uber account is such a high tech facility when your driver doesnt even know where to drive and hiw to use his navigation support!!! How disgusting!!! I could even sue your company for the tremendous stress me and my two daughters experienced from your company!!!

  445. You charged me $4 for service I did not receive. The driver was 2 min away then he was 6-8 min away. He passed my road my development. I called him twice could not understand him he was at ? I ended up driving to the airport and just mad my flight after I parked the car in the garage.
    I already took app off my phone. Will never use Uber again unless I get my $4 off my Amex card. You have 1 week to correct. $4 not going to put me in the poorhouse – but poor service will cause me to not recommend Uber or certainly use Uber ever.

  446. There is a driver in Indianapolis that I want to complain about who do I talk to about a $200 cleaning fee that was charged to my bank account.

  447. Will you be responding to my previous comment.

    Your driver has such a heavy accent that I could not communicate with him. He kept saying he was at Sun Coast ???? I don’t know any place like that close to my location. He kept repeating the same statement but I could not understand him. I had to drive my car to the airport because the driver drove past my location and could not tell me where he was located when I called him twice – he tried to tell me he was close but my phone map showed that he was at least 6-8 min away and he was already late.

  448. Yesterday I got a trip from your company and they charged a lot more than usual. I was coming from my work which is only 10 min. Away. Can you please explain to me why my fare was close to $20!

  449. I have been using Uber for quite sometime today I was absolutely the most disappointed by far not that I haven’t been in the past because of my last ride I will.go back to Lyft and Cabs I told the driver where I needed to go less than a mile he didn’t listen to anything I said went so far out of the way it cost me $9.39 for a fare that should have been $5 its not about the money its the principle of the matter ridiculous

  450. I tried to sign in to Uber. I was told my account was disabled and I needed to sign into support@uber.com. That got me nowhere. I’m incredibly frustrated with your lack of customer support.
    Yours truly,
    Stranded

  451. I am trying to delete my card ending in 3026 and unable to do do. I have update a new card ending in 6202. It stating the card is invalid. These are the only card I have and your data base is not allowing me to delete any cards. Please respond to immediately in regards to this matter. There must be a better form of communicating with customer service in resolving problems like this.

  452. Trying to set up a ride from Boca to pompano. And return home at 3:00am, can you please contact me to see if this is possible. I have questions before I create an account.

  453. I just had Uber cancel my ride and ask me to reorder an uber and you have charged me a $10 cancelation fee. Need you to credit back my account.

  454. The uber driver did not end the trip when I got out of the car at 1407 Delaware ave Wilmington, DE. He continued driving on my uber account until I-95. Unless I am compensated for that trip, I will never use uber again.

  455. On Saturday December 19th at 11:21 PM I requested a driver. A driver accepted the ride, at 11:26 I received a text message from 520-251-9678 that stated “it’s too far, I can not come to you, Please cancel and request different one” When I requested it, showed he was 12 minutes away. What is the point of using UBER if 5 minutes after they accept the job they can cancel you! I ended up taking a cab which cost me $100. I will not use UBER again, I will switch to LIFT or Chasers! I will also make sure all my friends know about the poor service I received!! how you are going to rectify this problem!!

  456. On Saturday December 19th at 11:21 PM I requested a driver. A driver accepted the ride, at 11:26 I received a text message from 520-251-9678 that stated “it’s too far, I can not come to you, Please cancel and request different one” When I requested it, showed he was 12 minutes away. What is the point of using UBER if 5 minutes after they accept the job they can cancel you! I ended up taking a cab which cost me $100. I will not use UBER again, I will switch to LIFT or Chasers! I will also make sure all my friends know about the poor service I received!! You can contact me on how you are going to rectify this problem!!

  457. I AM TRYING TO OPEN AN UBER ACCOUNT. WHEN I PUT IN MY E MAIL ADDRESS AND PASSWORD IT WILL NOT ACCEPT. IT ASKS ME “FORGOTTEN PASSWORD” – I SAY YES, UBER SAYS THEY WILL SEND AN E MAIL TO ENABLE ME TO RESET MY PASSWORD. NOTHING IN 3 DAYS NOW SO I CANT OPEN AN ACCOUNT WITH UBER. WHAT BEST TO DO PLEASE?

  458. My daughter takes über to work almost everyday. You way over charged my card today. It is always always no more than 23.00. Today you charged my card 42.07 and another charge of 4.80. I expect a refund on this. Someone needs to contact me on this issue.

  459. I use uber but I’m not a driver. I’ve been getting calls all week for people to come pick them up! Please help, I can’t find a customer service line to call. Some how my number is being used! Help. Contact me ASAP.

  460. I use uber but I’m not a driver. I’ve been getting calls from people to pick them up, please help. Some how my phone number is being used! Please help ASAP.

  461. Hello,
    I would like to talk to someone about waiving a fee that we were charged with. I tried to email the customer support email, but it said it was invalid. Please contact me back at my email provided

  462. I took Uber for the 1st time Christmas day. The driver was nice and helpful as well. However, the drive back home did not go well, at all. The driver ‘Kenny’ was from China and could only go by his Uber directions. I told him to go different ways but instead of listening he handed me another GPS device.
    I KNOW HOW TO GET TO MY HOUSE! After speaking to several people that use Uber regularly, I was told that I ‘was taken’.
    To top things off, he did not take all of items out of his trunk. There are a VERY EXPENSIVE pair of PRESCRIPTION GLASSES that were not given to me. I have not heard from anyone. SOMEONE, PLEASE HELP!!!

  463. I contactrd Uber on 1/23 and no one showed or contacted me. Kept changing minutes of arrival. I called a cab. What happened to driver?

  464. I had a friend set my phone up for uber. Now I keep seeing an ongoing fee of $5 a month. I was never informed of that, called the phone number it said no phone messages,gave me web site with no option to cancel!!!!!!!!

    You are running a scam and I expect an answer NOW!!!!!! Most of the comments
    are negative, if you don’t respond with in 3 days. I am going to have my bank give you HELL!

  465. I received a text stating that my Uber account information has been updated. I don’t have an Uber account!! Please contact me ASAP to have this issue corrected!

  466. I applied to uber and have a user and password I got in but I got stuck with so many ways to go. Don’t know what to do next. Will you contact me over my phone? thanks.

  467. I am recent user and love it. However, today my uber driver did not show. He was at 27th street when called that he was there. I had to cancel the ride after the 5 mins cause he never showed. I was standing outside, tried to text
    Him and it did not go through. I also recieved an email saying that i cancelled another trip, but i did not. I had to take the street car and missed my train. What can do for me ?

  468. Customer service sucks. I have a $63.83 charge for 12/11/2015 and for who? I didn’t use Uber . Why can just anybody call with my name and charge a ride. Bad business.
    Turning problem to BBB. This is ridiculous

  469. We have attempted to update our credit card information. We thought it was done and took a ride and owe you for it. We just called you to get a ride and we are standing out in the freezing cold and can’t get a ride because your inept system won’t let us update our payment info. Help!

  470. I am very angry. No one will contact me back. My account was obviously hacked as I live in the USA and someone in London used my account and charged over $600 dollars. Thankfully Pay Pal has reversed the charges and the bank has also. I just want some one to find out who did this to an innocent person. You can’t trust anyone these days. Very angry customer.

  471. Always great service from uber but I don’t have the app yet, but two days ago in northern New Jersey recently friends could not run their uber app to get me a ride to my hotel.
    So they used another one( l?ft) – nice but not as sharp had to give the directions to where I was staying they did not know how to spell the hotel name Marriott or courtyard?

    FYI
    concerned that competitor or other third party hacked your APP?
    especially vital for your holiday business?
    no way to contact you without keeping privacy of folks using app

  472. Also had someone drop an uber in Boston when we were traveling — unusual never happened before…. maybe you guys are being hacked?

  473. We have just arrived home after being left stranded by an Uber Driver after agreeing to an additional fare. The driver was within 100 meters as we tracked her. She rang us to determine our position waiting on the kerb, and it appears that Uber decided to cancel our fare at 5.5 times the traditional fare and then we were required to reset the fare at 8.8 times the traditional fare. It appears to be profiteering and it remains to be seen whether Uber will now black ban my account as a result of this poor performance. Uber have an amazing reputation in all countries I have travelled and this experience suggests Uber is morphing into exactly the animal that it was formed to correct. I am astonished at the poor performance after having such wonderful previous service.

    • The simple solution is to register a hold on the payment with the credit card and ensure the charge is then corrected to the original fare agreement. This has been done and we will establish the corrected fare when the charge comes out of pending. I find the whole experience a massive waste of time and extremely disappointing. Uber appears to have lost direction and its modus operandi is in question.

  474. What are the new fees I am being charged on every ride? The cost for 5 miles and 15 minutes is $12? Is this correct?

    Thank you, Connie

  475. this uber is incredible!!! all I want to do is set up a ride,get a quote, talk to a human…….. anything. instead I spend 40 minutes on a website that I believe I may have an account sort of kind of set up. I navigate around it and get NOWHERE!!!! 40 minutes later I get a phone number with a firkin recording that directs me to some website for which I cant even understand the recording because the audio is so poor. I have a friend who told me you guys are relatively easy to use and so I tried. im done trying. my experience is that you are IMPOSSIBLE to do business with. holy smoly this has been an awful experience!!!!

  476. hello , i was charged $90 for a 10 min uber drive. i feel i should get at least 50% of that back. i asked the uber driver how much it would be and he avoided it because he new he over charged me. I need to talk to someone about this please!

  477. I was over charged by under how do I get this taken care of? I went from Campbell .ca to Saratoga .ca. and was charged 54.06 2 other people at the party live right in my area and were only charged 20.00and some change. Please get back to me as soon as possible

  478. Can you please help me make my Uber account functional? I tried to register for an account today and discovered that my daughter had used my cell phone for an Uber account that she no longer has the email or the password for. I’m at a loss on how to get a working account on my phone for myself.

    Thank you very much.

  479. New Years Eve, my son and his friends decided to take Uber into the city to see the fireworks. The ride there cost $30, the ride home 136.00! I understand the price jump at busy times. But come on – these are 18 year old KIDS! Also it was his first time using Uber and rec’d no discount? My daughter used LIFT same day, same times with her friends and the ride was $50…. GO FIGURE

  480. Hi. It is now almost an hour i have called in an uber for my daughter who is at 2024 champdore montreal And the destination is for galeries d’anjou Shopping mall in anjou. The driver went a different direction heading over to my daughter. In the interim it is taking a very long time to get to her. Bcan u pls tell me what is going on? And confirm that i will not be charged for all this !!!! Thank u

  481. after installation i could not get the 4 digit code, so please send by mail the digit enabling me to avail the service. Thanks for your kind assistance in this respect.

  482. I have contacted my bank to not pay my Uber bill of 174.00. I would like to speak to someone about thus charge.

  483. On 10/9/2015, I had a Point of Sale (PS) charge for $57.72 and the description is Uber Technologies San Fr. 325CC SGN…My bank card was taken and my identify was stolen. I have never used Uber. I am sure that the person that used my card stole it out of my purse while she was staying at my daughter’s house in Kenosha, Wisconcin. I was visiting too from Louisiana. She did not have permission to use my bank card nor would I have let her if she asked. The uber trip would have been to Milwaukee, Wisconsin. The person that fraudently used my bank card was Erin Newell, aka as Erin Matthews. Using the Uber description I placed in this comment, can you tell me where this trip was to…I am a retired teacher and I do not have the money, nor the time, to mess with a fraudulent charge. please get back with me and see if there is any way we can find out where this charge came from, where the person went, …I have never used Uber. Please try to help me. Uber and my bank card were not the only things she stole. Identify theft is not a fun thing. Wanda Dupre, Houma, Louisiana

  484. I er-am trying to concast uber via website about a problem we had in boston recently. there is too much info and not a clear way to email them or contact uber–a mess, the website

    N

  485. attempted to get a ride in Bountiful Utah…after 1/2 hour on the site i was unable to contact a ride, found out i has applied to be a driver and am now hounded by emails…i am no longer in Utah and will not attempt to use Uber again..the taxi driver i used was fun and informative…quite the professional and worth the fare.

    I am now unable to find telephone support or any unsubscribe site to stop the emails…so will make my displeasure known to anyone who mentions Uber…

  486. Hello.

    I was very interested in applying for some office/secretarial positions through Uber – many of which were listed as being located in Elk Grove, CA. I was told to go to the job listings and click on other openings. When i do that nothing pulls up. Are there indeed administrative positions in Elk Grove?

    If so, how do I apply?

    Thank you again,

    Sharon Azzimonti

  487. I’m trying to find out the Uber rates for a ride to and/or from Western Springs IL to Aurora IL – about a half-hour drive or less. I don’t want to start an account if the cost will be prohibitive for the ride. I will be needing taxi service later in the month. Please let me know how Uber charges for rides.

  488. My girlfriend Deborah Escher left her phone in our uber from 7055 12th Ave NE Seattle in a car driven by Gian Franco. Can you help?

  489. Can a representative please get back to me? As I have now been charged twice for apparently not being at the location I requested the ride when in fact I was at the location! And the driver informed me that the location indicated to him was two blocks away. Resulting in you charging me for services not rendered. I look forward to hearing back from you.many thanks John Taylor

  490. I have now been charged twice for services not rendered due to the fact the drivers were 3 blocks away from my location! I would like a representative from your company to reply please

  491. I’m disabled, Get Handicap Taxis, and have No Smartphone. My Debit/ATM card # was Stolen..(though the card was always with me)–# was used MULTIPLE TIMES (No Obvious Security Checks Or ID Required to ‘sign’ up a Stolen Card).
    Charges began on 11/25 or 11/26-Dec 3rd, when my bank account had finally been depleted. My Credit Union is REFUSING to give me Credit, return my SSDI + the meager amount in Savings (plus Overdraft payments). Please HELP me get my Disability back! The Card is From Signal Financial Credit Union, in Kensington, MD 20895. 301-933-9100. CEO/President Francois Verleysen (he’s New). UBER NEEDS TO HAVE SECURITY CHECKS-to Make Sure the Card # used can be Proved to be owned by the User.

  492. I’m screwed, this company has billed my credit card 18 times since 1/4/2016 for a total of $350.00 in san Francisco and I have never been there. You can’t contact the company because they have no customer support. .

  493. Beware!!!! Someone at this company got my credit card number and has been billing my card a least 4 times a day since 1/4/2016. Phone numbers don’t work to try and contact this company.

  494. I had a bad experience with a few drivers. One was on Thanksgiving Day 2015 and on January the 1st New Year’s . There are a few situations that Is bothering me, and I have to seek some legal advice.

  495. After the few bad experiences that I had with UBER……I WILL STAY WITH LYFT !!!!! All my friends are happy campers now, cause we all use Lyft. Lyft has better service and hardly cancels any rides.

  496. Can some1 help me and get my money back from Abass. This guy had hacked into your system. Go and check my history I have never requested for uber black. I requested for uber x this afternoon. I knew something was fishy. Abass first question to me was which route and answered him and said use the direction on your phone which is the high way. He even told me the blue line on the phone shows high way. He decide to take Campbell. While on the trip Abass started telling me stories of big cars. He then asked which did you request for. I told him uberX he said ok. This guy knew he manipulated everything. Please am black but please stop sending black people to me. They are dubious. I need my refund and I need ABASS sanctioned. That guy needs to be tourted to confess how he does this. Please my refund if not I will cancel my account and drive my car.

  497. I am so pissed. I know this has got nothing to do with uber but this ABASS is dangerous. You need to be aware. If I don’t. Get a refund I will close this account. This is my 4th terrible experience. I have only had 2 good black guys. Marvin Tuggle and DARDEN. Aside this no way. My place of work is Just 12min with traffic. Please check my history and get back to me ASP

  498. Good morning
    I wish to inform you that I’m aboit to pay for a trip I was nit attending.
    Pending 29$ will come out of my account and I have nit used uber in over a week.
    Would yoy kindly please care to explain
    The last trip I had was appalling after once the driver missed our house and then had to do a u turn.
    Then didn’t turn off the tracker so I paid more than I should have.
    Thanks

  499. I was not a customer but rather a pedestrian trying to cross the street. There was an uber car blocking the cross walk causing me to have to walk into traffic to reach the sidewalk. I said to the driver “you’re blocking the cross walk” and he immediately became abusive. I took a picture of his license plate and I’d like to report him. How do I do this?

  500. My card was just charged 18.30 on January 11 and I havnt used uber for months. Please let me know what is going on. That charge over drafted my account and I had to pay an extra $34 dollars that was in necessary!

  501. I requested a ride with Uber Jan. 14th. The driver cancelled. Told me to request another ride. I tried for about an hour. After more tha an hour I went outside. The driver said he was outside for an hour. . Said he called me 4 times. I only received one call. He told me to request another. I just said forget it. I was charged $5.00 three times. Two for Jan. 14 and Once for Jan. 19th. I never used Uber and was being charged.

  502. Dear customer service

    I am a Uber driver and I am trying to get information on why my pay is being deducted I am minus 121 dollars from my pay statement I am feeling that I am being ripped off and I am not getting any answer from any uber personnel can you please assist me

    THANKS

    Darnell Moses

  503. Hi Uber

    I have tr to contact your driver since the 6 Dec 2015
    His Name George Tshepiso
    the date I used him was on the 5th Dec 2015 the time was @ 10;49
    I’m upset that no one has helped me to find my cell phone, which I left
    in the car. Its A Samsung. S4 black. I have also been to your offices in Rosebank, were closed in December.

    Please need my cell phone very urgent.
    May someone let me know I fetch my phone from
    Rico Calderia

    Paula Gouveia

  504. my daughters credit card is linked to and account and we changed the card # and you still keep taking out money for a account that isnt even hers to begin with.

  505. Customer Service sucks no good…charging customers more everytime changing the fees…that’s not nice to customers..From my home to work I usually pay $20 and today I paid $34 that’s not nice…at all you should keep the rates the same no matter what.

  506. Your service has been appalling. I have made several attempts in behalf of my 80 year old parents without any help. They have drivers cancel in them because of incorrect information toaccess a gate code. They have had to walk to flag down drivers at the gate -etc etc. Your drivers are nice-but they don’t have correct information in the system-and we can’t access a profile for them to solve the problem ourselves. Your application really has some issues. I have recently called the local senior services agency to alert them to poor customer service. And you want to help with uber access? How can you do so with such poor quality safety nets and lack of service recovery?

  507. Hello Mr Travis K ,I would like give a suggestions for Uber run a Business as (Uber Rent Car ) .Im interest to do with your guys .I think Uber will get lot costumer from the biggers Rental place ( better price and better service. Let it . Will be great business for your co ,also will be competitor again the bigs rent car .let try , thanks Alex C Moreira

  508. Weird incident regarding pick up of Rider. I was contacted by UBER to pick up Erin at 826pm at 2830-2844Zuni St, Denver 80211. On the way to pick up Erin another chime came in from UBER, I ignored it. When I arrived and contacted Erin by phone and Allie came out and reported she was waiting for John- Driver. I reported I was to pick up an Erin not Allie. She showed me her phone and it showed me and my vehicle as the driver. She got inside my vehicle and moment later, Erin showed up read to me her original contact. IBoth Erin and Allie contacted UBER, were at the same work event and were leaving the same time.
    For Customer Service Purposes, I delivered both Allie to their destinations.(Allie Raliegh and 14th Street, Denver and Erin, South Quince St, Denver. The address destination for Erin is not showing on the trip history.) I want to make sure I have been reimbursed appropriately.
    Pleas respond, or better yet call would be nice.
    303 912 4055
    TX
    John

  509. Who I do I talk to regarding cancelling an account with Uber. I gave my daughter permission to use my credit card details for the service, but she is now using it without my permission and I need it to stop.
    Who do I talk to in Uber?????

  510. If this company was loud and proud, you’d make it easier for customers to contact your company. Every website make it impossible to talk to anyone.
    I guess I’ll have to see if anyone responds to my email above.
    My phone number is 0411287522

  511. 83 year old WHEELCHAIR bound that is DESPERATLY trying to utilize uber services. my problem is you WILL NOT accept my cell phone number. It is a VERY VALID #.I CAN,T create my account due to YOUR inABILITY TO ACCEPT.iM SURE YOU ARE AWARE THAT BEST WAY TO INCREASE BUSINESS IS WORD OF MOUTH. aT THIS POINT I HAVE NOTHING POSITIVE TO SAY. IF YOU FEEL I,M WORTHY OF YOUR SERVICES MY LANDLINE # IS 586-954-3015. I DON,T LEAVE CELL # ON. HELP—–ASAP

  512. I am blind I have a service dog, and I’ve been writing Buber frequently for the last two years with few problems till today when I tried to get a ride home and is soon as the driver pulled up saw that I had a service dog he canceled the ride and drove away and this happened twice in a row it was until the third driver finally showed up that he cordially you know gave me

  513. It is not acceptable that drivers can see that I have a service dog and they cancel my ride and drive away. Especially in bad weather this is just not right they should be penalized for that

  514. Hi always use Uber for business travel.
    Then one day I can no longer log in to my app.
    I tried to reset password many times. But I never get the email to reset. I checked junk mail box and everywhere else. No email.
    I guess I can always try using Lyft. But I would like to give one more chance as I do like your service. Can you help?

  515. I am having some problem. Since I reffered my promo code to friends and I earned upto three free coupons of Rs.250 each. And after getting coupons when I was booking the Uber at that time I saw that there is no active free coupon in my account.
    Despite of getting three coupons I don’t have any free coupons to ride.
    How ridiculous is this ? I don’t know what type of service do you provide.

  516. I have emailed you guys three (3) time regarding unauthorized charges from 12/21/15, on my account and paid for. As of today 1/24/16, not one person from Uber has contacted me. NO WAY TO DO BUSINESS AND SUCCEED GUYS.

  517. I THINK THERE IS A REASON YOU GUYS DO HAVE CUSTOMER SERVICE PHONE NUMBERS…….. YOU KNOW THE KIND OF SERVICE YOU ARE REALLY NOT PROVIDING!

  518. I THINK THERE IS A REASON YOU GUYS DON’T HAVE CUSTOMER SERVICE PHONE NUMBERS…….. YOU KNOW THE KIND OF SERVICE YOU ARE REALLY NOT PROVIDING!

  519. I did not order a driver yesterday. i would like to speak with you and explain what happened. . I dont want a charge. thank you

  520. I suggest you program your app to give your rider and driver a color on their phone that will match with each other. This would be helpful (as a driver) as another way to confirm you have the right rider, or just finding your rider, especially at heavy use times such as stadium events. At times a rider will stand at the street and wave their phone at the driver. Colors would help!!! Thanks

  521. On 26th January, 2016, at about 5.40 am I booked the UBER cab, But I and my family missed our flight to Cochin because the driver did not come to pick us up from my address. He kept us waiting for almost 40 minutes
    After booking the UBER cab, when the driver did not come, I contacted him after waiting for 10 minutes. He told me that he is on his way and is about to reach.But when he did not come, I again contacted him and gave the directions of my house with a land mark. But when he did not come, I called up again and he said that he is coming. After this I called up two times more but got the same reply Then he called me up and said that he can not come as he is not familiar with this area. I pleaded with him to come to DLF DT Mega Mall on Golf Course Road as I live behind that, but he said that he does not know this place.So with great difficulty we somehow managed to get another cab , but we were late by ten minutes and the check in counter was closed. As a result we had to cancel our trip and lost the money on hotel bookings as well. We have a financial loss of more than Rs..60000/-( Sixty thousand ) and have gone through so much mental stress
    As the driver was not qualified for this job, the company should not have hired him. UBER company is responsible for our loss. Company should compensate our loss,,otherwise we shall be forced to approach the Consumer court to claim the damages.

  522. An Uber driver parked his car in front of my driveway-I am unable to move my car! The license plate is T643528C and decal displayed says: Uber-Siebzehn-NY.L
    I hope all your drivers are not so inconsiderate! I was away during NY’s heavy snowfall and returned last night. When I went out to shovel this morning your driver’s car was parked in front of our driveway-even though my car was in the driveway and clearly visible. I hope you do something about this!

  523. Very dissatisfied with shared ride price on 12/30/15 for $29.10.

    I shared a ride to a destination that cost $10 less on 12/19/15 and I was right down the street!

    The driver told me the price on 12/30/15 would be cut in half automatically since I was sharing a ride! Once I got the bill, that was not so!

    Please adjust this.

  524. I am an UBER Driver. I had been driving for a three consecutive days and no travel request had been received. I also tried using the driver user account of my wife seated beside me and with my driver account online on my phone and NO TRAVEL REQUEST was received, but she received a confirmation for another driver. What do you think is happening? Please review the system. It is NOT working for me at all.

  525. why they charge me $5.00 last night the driver did not arrived. I’m waiting more than 15 mins at the Hollywood he never come to pick me up. I guess it is not my fault so pls. return my $5.00

  526. Please deduct the $10 charge placed on my card immediately. I am a 5 star rated customer, always tip the drivers, and the driver today went to the WRONG address!
    He went to the east side instesd of the west side. This was to bring a surgical patient home….UNBELIEVABLE, I may start using Lyft now?

  527. Hi,

    I use uber services quite often and 95% of the time have a great experience! That said, tonight I had an inexperienced driver that almost made me miss a train. I’m located in Chicago and due to the high concentration of ubers in my area I always wait until I am at my pin location until calling my car. When I did this tonight, the driver not only missed me but took a strange route to turn around. It took him 6 minutes to pick me up. Then, he was not able to locate union station, the main train station in Chicago. He tried to drop me off a block west of the station in an area that is not particularly safe. When I directed him back towards the station he seemed annoyed. I ended up waiting until I was in a safer area and then just walking a block. I work in a customer service job too so I really hate to complain but I know this isn’t typical of your drivers. I would really appreciate a refund or credit. If you need any additional information I would be happy to provide it. Thank you very much.

  528. dear uber:
    my name is Juan and i want to become an Uber driver. but mean while i was filling out the forms some how the page wont allow me it keep rejecting my enters. am a rider but now i want to become a drive. please clear my page so i can sign up thanks.

  529. My driver charged me for over 18 miles instead of a little over4 miles. Please refund the difference. I had 2 different drivers the day before going to the same place; both times a little over 4 miles, not 18!
    Thank you, Renee. 7757903048

  530. We used uber all day Friday and Saturday. Uber dropped us off at Balboa Island. We called for a uber ride and it said that we never paid the last one and have an outstanding balance. We checked our Credit card not only was there plenty of money in the account there were extra charges of 5.00 charges from über but we went ahead and added another credit card. The app still said the charge was not going through, therefore leaving us stranded.. Please take care of this or feel free to call me

  531. Hi,
    I just accidental rated my driver 1 star instead of 5. He was excellent and deserves a 5 star rating. I would really like this changed please.
    Thank you

  532. I received a ride today at approximately 2:44 p.m from my home to work and was charged $45.90 . I don”t think this fare is correct. I requested a ride last night from my work and that trip fare was only $13.34 so how can the same trip reversed be such a great amount? I will be reporting UBER TO THE BETTER BUSINESS BUREAU

  533. I am trying to set up a ride for my elderly grandparents to be picked up at their home and dropped off at a family party. I did set something up but I’m not sure it is correct because I cannot see it . I need to speak with someone so this is correct. The party is February 3rd.Please contact me or my assistant Kristina 419-882-1948

  534. Dear Uber
    I live in Omaha Nebraska and we are suppose to get alot of snow tuesday Febuaury 2nd i don’t have a car and i take Uber to work are they going to be around for rides tomorrow? let me know as asap

  535. On Friday and Saturday evening I requested Uber service and although I did receive a confirmation no one ever arrived. I did get a message stating it was 7 min out then to 3 minutes and back and forth but no Uber. I also noticed that I could not follow the driver as I have been in the past. I’m not sure what the problem is but it was very frustrating and in addition costly as a last resort, I required a cab. Could you please give me some idea where I went wrong? It would be greatly appreciated. Thank you in advance.

    Jim

  536. I would like to praise the work of daniel here in Colorado springs for his excellent service. This is a guy who goes out of his way for the customer. He is the ideal representative of Uber. He is Daniel again with the Acura TSX. If like to see this recocongized.

    • Again he should at the least be recognized for his service. I think he dserves some kind of monetary reward. E mail me for specifics on him of needed. Thanks.

  537. My credit card information was stolen and they charged 5 Uber rides on Thurs 1/19/16 (along with several other charges). I have reported it stolen, cancelled it and disputed the charges. Can you help with name, number, pick up/drop off, etc. I have the reference numbers?
    Please have someone call me asap,

  538. Can someone please call me as soon as possible, My credit card information was stolen and they made 5 Uber ride purchases on 1/19/16. I have reported it to my bank, cancelled the card and disputed the charges. I am looking for any information of the person, number, pick-up & drop off information as I have some suspicion as to where the card was compromised.
    Thank you. DeeDee French

  539. I waited over 1/2 hr and the car never showed uo. I could see the car on the app but obviously he was lost. This was my first experience with Uber and I was very upset as I had people waiting for me. I finally gave up and took the subway loaded with packages. You have my credit card information and that is worrisome also. I do not expect to see any charges for a ride that never happened. The app finally came up with a crazy message saying there was a connection problem, sorry for the delay, there in 5 minutes, but still no show. I would like to hear back from you as soon as possible as to what happened.

  540. It seems that someone has been using an account of mine that I do not use. It is an outlook account. When I use the account I signed up to use , Yahoo, It will not take my email or phone number. I feel like my identity has been compromised.

    I needed a ride to the emergency room yesterday 02/01/2016 at 11:11am. The website drove me crazy. It took all my information, including credit card information, started counting down from 20 minutes for a ride pick up and nothing happened. I received a word HOUSZ to confirm. I did a chat and the person on the line told me to use a cab? I would like someone to call me at number on my account.

  541. I’m aregular user of ur cabs for the past year.suddenly I find myself stranded on my way back from physiotherapy.when theapps didn’t go thru.despite my repeated attempts.new password was not accepted.was stranded for an hour.before a good Samaritan dropped me home.

  542. Was stranded for an hour.the apps didn’t go thru.tried password to no avail.i have my customer id.was waiting after physiotherapy return journey.onward I used ur cab.plse correct&connect

  543. Having problems getting my tax info from uber wedsite. Your document is still being generated, please check back later. This has been happening for 5 days. Help

  544. CAN NOT GET CONNECTION AT NEWARK AIRPORT LAST 3 TRIPS END UP IN CABS IN JAN. I TRIED AGAIN FEB 1 .GOT A REPLY BUT DRIVER NEVER CALLED OR SHOWED. SHOULD I JUST GIVE UP

    JOSEPH BIJOU

  545. I’m trying to get my 1099,ive gone out to the vault to verify my last 4 ssn but it never comes back…Ive also gone to the profile page…everything looks good?
    Why has my 1099 been sent to me?

  546. I had to pay my first ride infact it was supposed to be a free ride as per the application. But I was charged.
    How should I use my free ride

  547. Hi

    My account isn’t active and I need to use the service I have emailed and now am not getting a response to resolve???

    Regards

  548. Your Uber Driver, Howard Jamaal Holmes or Jamaal Holmes as he explained to us, is extremely rude and the vehicle reeked of smoke at the time of pickup. He was not familiar with the route, causing me to arrive extremely late and displayed no sense of urgency. His telephone kept ringing non stop the entire ride, which was very unpleasant. He held an unfriendly scowl on his face the entire ride as well. I bluntly heard this Uber driver mumble quite a bit of disrespectful language as we exited the vehicle. People like this should not be working one on one with customers. I would be pleased to never be serviced by this Uber Driver again. I took down his license plate number for your reference. Please get this resolved as I do not plan to continue using Uber in the future if this type of issue persist.

    UBER DRIVER: Howard Jamaal Holmes or Jamaal Holmes

  549. Got an account with Uber yesterday. Scanned the card also. Trying to get hold of the Uber driver. No success. Please help

  550. My son took an uber last night at approximately 3 AM. He was charged over 170 dollars for a 15 minute ride from campus to home. Who do I complain to to be reimbursed for this ridiculous charge?

  551. Uber has started getting panic. They say that there is a free trip and other things but there is nothing. I have a case with them and the y are not replying after giving full facts to them. They are not refunding the free ride amount of Rs.195/- and written many reminders. What to do. On the face of it we should not believe them.

  552. I was in Palm Springs on February 2/16 and took Uber from there to Ventura County, 3 hours drive. It was $155.00. I was at the Hyatt and went through 8 drivers before 1 agreed to take me. The driver that took me pulled over after 5 miles and let me out, he said he changed his mind. Then I couldn’t get reception and had to hitch hike back to the Hyatt. I then went through 6 more drivers before I found someone.
    I was charged $5:20 times 5 drivers that declined me. Can I please get my $26:00 credited back to my account.
    Thank you, David Foote

  553. I sent message telling you that to delete the account she is a minor. If this is not done I will take legal matters.Why? no phone number to get in touch with you to talk about the matter. If I don’t have any answer by the time I get home from work my lawyers will be conacting you and I will go to the media on this matter. I sent you several e-mail no excuse my this has not been done. Saved all my e-mail that was sent to you.

  554. Sorry for the e-mail but you should have phone number so people don’t get so upset when they have to change thing on there account. Please accept my aploigay for the e-mail sent early.I still want to use Uber need to fix things on it can’t get into my account thanks And sorry again

  555. This will be my last time using Uber. You can’t put a specific time for pickup. You can’t reach anyone by phone. They don’t respond to emails There is NO HELP. Basically, Uber set up a site to make money. W.ho cares if you don’t know how to use the service.

  556. On Monday, February 8, 2016 at 11:40am, an Uber driver looking for its fare almost ran me over because he blew the stop sign. This happened at the Patsouras Transit Center in Downtown Los Angeles. Normally, all is forgiven as I am still alive however, the Uber driver instead of being apologetic flipped me the middle finger when I pointed out the stop sign. I took down the license plate of his charcoal Toyota Prius and also the area is highly monitored by video cameras. Running stop signs is bad enough but flipping off the potential victim is even worse.

  557. In the time I’ve spent trying to figure out your system , I could have called a cab and been @ my destination . You can forget any future business from me ..Also why no phone.
    Goodbye

  558. I used the service multiple times on the 23rd..ans on 25th it doesn’t recognize any of my emails (but wont let me reset it bec it remembers my cell). Kindly reset my password!!

  559. I am a new customer to Uber, I was on my phone to see if I could order a different pick-up location (for a future time) than my location on the phone. i did’t complete the transaction and a driver called me. I said “no”
    I do not want to be charged a $5 cancellation charge.
    Please adjust this. I will definitely use you in the future
    Thank you

  560. I signed up with uber a while ago, I ended up deleting the app and just recently downloaded the app again. I have several emails, so I don’t quite remember the email I signed up with nor the password. I went to the page where it says to recover your password by entering your email and it will send a link on how to make a new password. I tried all of my emails but did not receive a link in any of them. I also tried to make a new account but it says the phone number I used is already registered. How do I regain access to my account?

  561. Still new to Uber, my Feb 14 request was not successful. I called Lloyd and he stated that he didn’t why he was resourced because he was already called to another person. He said he didn’t know if he could find this person. And would call me back and call me back. I did not receive the call back until as I expected. I was forced to make a decision unfortunately to take a traditional cab service or risk missing my flight. I am disappointed to see that I was charged 36.74 for the uber ride that never happened. I’m not sure what course of action I need to take to correct the problem.

  562. please email me back, I have numerous questionable charges from Uber on my bank statement & I am VERY concerned about all of these “recurring charges”–esp. since we do NOT live, or have visited SF….
    yes, I did call the Uber phone number on my bank stmt. 866-576-1039, & listened to the recording….I suggest more personal customer service & less time on Shark Tank!

  563. To whom it may concern:

    My son’s card has been used for Uber services multiple times racking up charges of over $208 dollars all within a few days apart. My son only authorized one ride and now his card has been compromised. All but one charge is in dispute with our bank and a formal investigation is being completed. If the driver does not have the card or if charges where authorized online, your company should require that ID be shown to ensure there is no identity theft.

    Within three days there were over $170 dollars pending. Thank god for great banks! Driver is not being paid and as a company you should have better practices in place to protect the public. Please contact me as I would like to know who was authorizing the use of the card.

    My son’s card has been canceled and no charges from Uber will be allowed to go through.

    Tricia

  564. Hi, I live in North Hollywood and I am getting really frustrated about the surge prices at random times. Today is Monday, Presidents’ Day…. I was getting an uber at 2:30 and the surge was 2.5%. I understand that today is a holiday and maybe that’s why it’s that high. But I am not only complaining about today but any other day when the surge is randomly more than 1.5%.
    This makes me not want to use uber when I have to pay $15.00 for a 3 mile ride.

  565. Just had a very sketchy experience in New Haven near the Yale campus. I am a 53 year old mother. Called an Uber with my daughter and her boyfriend to Barcelona restaurant at 155 Temple. Was waiting outside and

  566. Uber is the worse, drivers constantly no show and you will still be charged,what is called a cancellation fee although you never cancelled .its a racket and the service is HORRIBLE

  567. I have my interim CDL A, drivers license, can I start driving for Uber till the hard copy license comes in mail and I upload it to your headquarters?

  568. Very interested in Driving for Uber but will not put SS# on the internet.
    Is there anyone to speak with.
    thank you
    Jeff Kramer

  569. Requested UberXL Dallas Intl this morning. Driver shows up in 2004Honda Pilot . Paying extra for XL and get a 12 year old car??
    I asked the driver what year the car was already knowing the answer ,he lies and say 2009. Come on Uber check out your drivers .

  570. I used uber this morning to get to work. The map status indicated 8 min wait and the driver took 15 min to get to me. I was late for work because the app didn’t not reflect an accurate wait time.

  571. kakumba is a horrible scam artist, and is very unprofessional. He used my time and fare to go to the gas station because he”excepted the ride to fast,” and didn’t have enough gas, and did not even go the
    Speed limit he was way to slow. After my trip was almost over he claimed his app shut off on him and never turned off my trip!!!
    Fire him please !!!
    Filthy stinky vehicle bad driver period!!

  572. Bonjour j’ai utilisé les services de Uber hier soir comme je le fais souvent mais hier soir jai été complètement outré de vos services. Mon trajet m’a coûté 52$ ce que je trouve carrément insultant sachant que le trajet n’était que de 4.5 km et 12 minutes. Je n’ai aucun problème a payé un prix conséquent au trajet mais 52$ cest même plus cher quun taxi et j’aimerais me faire rembourser. Je compte évidemment parler à tous mes amis de cette tarification abusive si rien n’est fait pour parer à cela. Merci de me revenir le plus rapidement avec une réponse et des explications

  573. I was charged to $5.00 charges for a cancelled ride when the driver got lost . I fine this un unexceptable to take a advantage on a first time user. I was not familiar with how it all works and shouldn’t be charged not only once but twice.

  574. I need to find out why my uber ride was so expensive it was from the MSP airport to Eden Prarie 14 miles and I was charged 69.98 Iwe were picked up on Monday night and just got charged today Sat. I have used uber often but am very disappointed in this rate if I would have known this I would have left my car at park and go for the week for the same price hope you can reply back soon not happy

  575. Please have costumer service. And please interview your drivers more efficiently. Our driver (named Long) in Cincinnati would not answer my calls. Would not give me their location to pick up my friends phone. He would not deliver the phone and was talking to me on speaker with customers in the car. That is completely unprofessional and I will be letting everyone know. Thank you so much for fixing the situation.

  576. I am an Uber driver in Washington DC. I have a major issue to which Uber is not responding, though, initially, promising to “look in to it”. I am reaching out to the corporation now. Will you help?
    I have been writing everyday since Tuesday about the fact that my trip earning are not calculated and everything stand at zero with no trips, despite the fact that I have been working and driving everyday.
    You have stopped responding to my e-mail appeal to correct this issue, though promising initially to “look in to it”.
    What’s the deal? Why are you not helping me? Your Help section is useless and you don’t provide a telephone number or a corporate e-mail. What am I to do? Will I get paid?. It’s hard to continue working each night when you don’t have any idea what your earning. Don’t you understand? Don’t you want to help? And why are you silent?
    This is no way to run a business or a company.

  577. Hello,

    I am emailing you to dispute some of my uber charges. I recently was in LA and a few times your uber drivers have refused to take me to my destination. They have cancelled their trip once they found out where I wanted a ride. They have left me stranded, and late for my reservations because of it. Other times, the uber driver is unable to determine my location, even though I have called and described exactly where I am and provided the exact address.
    Some of the services I have received by Uber has really ruined my experience and my trip.
    The following dates and charges are inappropriate because no one picked me up and UBER cancelled the trip!
    2/18 $6.45
    2/18 $5.00
    I would like a full refund on that charge and attentional reimbursement or credit for the lack of professionalism, hassle, and inconvenience. It was also ridiculous that I had to pay such a irresponsible sur charge on some of my fairs because people cancelled my request which resulted in an increase fair price!!!!!!!!!
    I hope that we can work something out. This has been one of the worst experiences I have ever had with Uber. Would like to give this another try because I using LYFT.

  578. I request a uber this afternoon – 3 cabs accepted my job and subsequently rejected the work. The 4th accepted the job and after circa 10 mins I realised the cab was not en route per app. I rang the driver direct and went to answer machine , at which stage I cancelled the job. Ended up getting the local taxi man to come out and pick me up to enable me to make my flight out of Gatwick . Poor experience suggest Uber be avoided around the Gatwick area.

  579. Hi all
    I have been told that when using Uber for the first time, the ride is gonna be free. this is not true at all. just yesterday I took a fare and when I checked my account I noticed that I have been charged.

    That is unfair, just tell us the truth

  580. Hello, gentlemen. My name is Jose Lobato, i’m a portuguese citizen and i’m a movie director of photography (by the Russian Federation All-state Intitute of Cinematography). I understand that Uber has some problems in the portuguese market. Sorry i’m using this way ( i can’t find any e-mail or phone contacts in the Internet) to contact you but i have a proposition to improve the Uber image in Portugal. Can you send me, please, the necessary contact to send it over? Thanks.

  581. Hello, yesturday night I was traveling from noida to mahipalpur and driver name Sunil he was cheating me 245 rupees actually aftrt booking cab my cell going off and when I reched mahipalpur driver tack 500 rupees fare and right now I check my bill on phone there sowing only 255 rupess . This driver is cheating me so please tack action and help me on urgent basis.

  582. Yesterday, 02/20/2016, around 11:00pm, call me a member of UBER ,and he said ; Where I have to pick up yourserlf. ? What ? in this moment iam working at Miami University in the shift 4 pm to 12 ,and I have my own car, No reason, then I see in my cell phone $ 5.oo dls charge for cancellation. I have the most good impression of UBER ,but this action change my mind. In your hands the answer, Julio A Dieguez 1809 Brickell Ave. 1105, Miami Fl 33129

  583. I would like to work with uber, I have a Toyota Camry new sport, apply 15 days ago and have not received any response from you, send them all my data and documents, I would like to know that I needed for approval. thanks

  584. Hi I’m sure Uber would be successful in Valdosta, Ga We are a military and college town. We also have seniors and others that could use this service. I am working in Vermont at the present but will be returning to Valdosta Ga in May. I am interested in becoming a driver.
    Jane Harding RN

  585. I am a property Manager for Valley Woods Apartments a driver parked in a spot that was clearly marked no parking at any time when i confronted the driver about parking there he was very RUDE and cursed me out. GREAT JOB UBER for selecting wonderful drivers….

  586. Basically, customer service sucks. Be nice to have a phone number. Never used Uber and I have a few questions to ask. I’ll take the bus.

  587. I am not happy with the fare I was charged. 133 dollars to get to the airport? It’s 50 for a cab and I also had no choice on selection of vehicle ” only a black car was available”

  588. Hi;
    It was my first time using uber. first of all, the app was not running propertly. Second the first time I order a cab i was still far away from my destination I decided to canceled.The Second time, the guy got lost them told me he rather cancel. I ended with $12.33 charge on my account with a uber service and I ended up finding a regular taxi car on my own which it cost me $12.00 dollars.
    I would like to be reimbursed since I believe I was not at fault that your app was not running right. On top of that, I wasted 30 minutes of my time.
    please get back to me.

  589. Kudos to UBER
    Your driver named AJA was exemplary

    My son introduced me to UBER and carries this drivers card in his wallet
    and recommends your company to everyone
    Keep up the good work

  590. Uber quoted me $60.00 max for a trip from Tustin to Long beach (approx. 25 min) but I was charged $131.00!! Now I can’t find a customer service number to speak with anyone and there is no option on the app for “wrong fare”… what to do?

  591. Hi,
    I live in St. John, In(NW Indiana) and am wondering what the cost would be to Palatine. Does is matter whether 2 or 4 people? Do I go online to initiate a service?
    Thanks.
    Joyce Konzen

  592. Hi, I’m trying to do a return trip from Mt.Shasta,CA to Redding, CA.

    My driver told me to recommend her, Kristine Budzinsky, to get a ride back. She drove me up there today and I want a return trip back tomorro to Redding.

    Thank you when you reply back!

  593. I was a customer for Uber. I tried using my debit card I tried using my PayPal account and I was stranded. Uber would not take a debit card with over $1000 on it and it would not take the same PayPal account. For lack of a better word I’m pissed!

  594. Somebody from uber needs to contact me and explain this to me. Literally, I was on the verge of tears and wanted to kill somebody I was so upset it. It was embarrassing as hell with my friends.

  595. I am a driver – and my 2015 tax documents are not ready/displaying on my driver account!!!! Need Help ASAP

  596. Dear Uber Team:
    My wife now used uber service in usa and she tried the free ride.
    Once she requested the service, the card charged with amount equal to 70.47 egp “9$”and she informed the guy with this problem and he denied!!!!! And he informed her that she will use the free ride.
    Once she arrived to her distinction she noticed that the card charged with amount equal to 270.22 egp “34.5$”!!!!!!
    I need quick clarification and refund before I started negative feedback.

    Waiting for your prompt action.

    Thanks & Regards
    Ashraf

  597. I requested an Uber pickup from Centennial Theater in Phoenix. Caesar, a very nice guy, went above and beyond to complete our pickup. When I got back to the hotel and looked at my bill, I thought it was very low and he should have had a big tip for waiting for us and trying as hard as he did to get through the mass of cars. Because we communicated by phone on our location several times, I had his phone number. I called him that night and told him I felt I had undertipped him and told him I would leave an envelope with his name and the amount at the front desk of the hotel. This is 3 days later and the hotel has called and said it has not been picked up. When I tried his phone, it appears it is disconnected. Can you reach him and ask him to go by the hotel and pick up the envelope?

  598. my total trip was for 55 mins covering 17km but I was charged for 77.55 mins for 25kms which was never covered . I would like to know the reason behind this too much extra charge

  599. Hi there,

    Thought I would try an uber pool to the airport and it was a horrible idea. The driver picked up 2 other passengers- one was close by me and the her probably would have been en route, but the driver didn’t know the city I don’t think and took the longest possible route. It is unreasonable for me to have to be in a pool for 20+ mins before we have even left for the destination. I would like a credit on my account for the ride as I am an extremely unsatisfied customer. Thank you,

    Sarah Louise

  600. my experience was the worst most unethical experience imaginable. I was charged 18.86 for a ride I never took. And then, after uber charged me for 18.85, I was still at the same bar, so I had to order another and pay another 11 dollars to get home. My driver’s name was Scott. He should be reprimanded and I should be refunded in full for 18.86. This is the most ridiculous experience I have ever had. I demand a refund.

  601. I have checked my personal account and I’m finding that I’ve incurred several uber charges in which I have never used their service. On several occasions I have received charges twice on the same day. Based on my acct information I have 2 charges for 3/14/16, 3 charges for 3/7/16 and 3 charges for 2/29/16. This is absolutely impossible. Also I have 3 on 2/22/16, I don’t even have the uber app on my cell phone. I need you to contact me ASAP so I can get this problem rectified.

  602. Hi I my name is Darren Zammit I was overcharged on the way home,I was charged $74.48 for a 15 km drive , I am normally charged $35./$40 dollars, can you please contact me so we can sort the mana out please, you can also ring me on 0412806594 thank you and hopefully hear from you soon.

  603. Someone has stolen my credit card info, set up an account with uber and has been using your services
    I’d like to be contacted to cancel account, get a list of transactions with dates, times and addresses and find out user name of account. Thanks

  604. For Gold Canyon AZ to Phx sky harbor. This would be my first trip if I sign up. I think I would like a phone # for assurance. It states $33.00 to $44.00. I want to know exactly the price and who is picking me up. Please reply by e-mail

  605. I just took a ride & I accidentally rated the driver poorly, was wondering how I could change it so she wouldn’t be penalized?

  606. Hello Uber,
    I am legally blind and my current transportation is not very reliable. I am considering trying out Uber to get to and from work 5 days a week. I am wondering how much it would cost me and if there are any deals for using Uber round trip 5 days a week. I would be going from West Springfield MA to Holyoke MA. If you could inform me of the pricing and any deals and options I’d greatly appreciate it. Thank you

  607. An Uber driver charged me $10 when he drove to the wrong location and was arguing with me that he was at my location when I could see on the map that he was blocks away. He didn’t understand me and I specifically identified my address. I was in a hurry to get to the airport so I had to cancel. I don’t think I should be charged for his mistake!

  608. I manage a youth program for Fulton County government in Atlanta, GA. I learned on Monday, March 14, 2016 that a van driver placed more than 200 unexplained miles on a county van over a two day period. I am investigating the possibility that she used it to transport Uber clients. Please advise how I can proceed with my investigation to confirm or refute this. Time is of the essence. Thanks in advance

  609. Dear Uber,

    I am extremely dissatisfied. We received a $100 dollar cleaning fee for throw up on the outside of the car. It was just a little bit that got on the car and there was nothing inside of the car. It costs no more than $5 to go through a car wash and to receive a charge for $100 is outrageous!! Up until this point in time I have never had a serious problem with uber. Nickel and diming your customers in this way is an awful way to conduct business.

  610. Trying to sign up for app in order to use service. Promo code supplied reads “not valid” How am I supposed to sign up?

  611. I rode with Sam in Phoenix tonight, but accidentally mis-rated him. He was 5 star. How do I change the rating?

  612. I own a taxi company and I am interested in helping uberfurther dominating the world’s transportation industry. My phone number is 207-318-1795

  613. THIS IS MY 3RD REQUEST SEEKING REMOVAL OF THE BILLING PLACED
    ON MY CREDIT CARD FOR UBER TECHNOLOGIES. ON 3/2 A CHARGE OF
    21.59 MADE AND WAS POSTED TO MERRICK BANK ON 3/4., THE ONLY OTHER
    INFO LISTS A TELEPHONE NUMBER 8665761039CA
    I HAVE NEVER USED UBER AND WOULD APPRECIATE A REFUND.
    THANK YOU.

  614. I was thinking about becoming a driver for uber,but since I contacted UBER I have been bombarded with text messages,at least 15-20 everyday.Now I would NEVER be associated with a company who conducts business this way.STOP sending me texts immediately!! My uncle is the senior district attorney in Chicago,if you do not stop these contacts immediately,you will be sued!!!

  615. Terrible experience. I cancelled on a driver who completely abandoned us and was charged $5 without being warned that I would be charged. Then a driver was right in front of us but we couldn’t get our either of our phone apps to connect with him so he had to leave as well. Now we are waiting for a driver who apparently does not know his way around the airport and who has an accent so thick that we can’t help him find us because WE CANT UNDERSTAND HIM.

  616. My driver app is off. I need to re-activate . What I or where do I have to go. All info should be current except new registration that I need to update. App will not click on at all. Like it no longer exists. Thanks

  617. I’m a uber driver and I have a major problem with uber. I think it’s a shame that uber promotes no tiping. I have take customers to the airport several times grabed bags to and from in the rain and get nothing but IF I didn’t grab the bags I would be wrong. There have been several days after putting gas in my car I worked for less than minimum wage. Uber has it wrong I will definitely be going over to LIFT they seem to car more about there drivers. UBER SHOULD BE ASHAMED!!!!

  618. I would strongly discourage anyone from using Uber. My account has been abused 3 times. It is impossible to contact Uber so ou have people using your credit card and there is nothing you can do about it. Their customer service is non-existent.

  619. I am new to the smartphone and Uber. Like them both! When Paul picked me up to take me to my doctor’s appointment we had a nice conversation. Such a nice and polite person. But when I was asked for a review, 1 star was recorded. Nothing farther from the truth!
    Paul was a nice, polite and caring person and we talked like old friends. I wished him good luck when I disembarked. He was a solid 5 if not more! If I had the money I would hire him as my driver. Please rectify my error and give Paul a 5 superior rating!

  620. My credit card is being charged $212.49 for six trips I did not take. Will you have these charges reversed as soon as you can? I cannot afford these erroneous charges.
    Terrie

  621. Hi there I would like an explanation for why my account was charged for the full amount of my trip to where I was going when I literally only went one block and canceled the trip and was still charged the full amount please refund my money or I will be forced to take legal action. I would appreciate a immediate reply thank you and have a good day

  622. On Saturday March 26, 2016 took a trip with US Army friend of mine, from Fort Bliss, Texas (El Paso) with an UBER driver who was unsafe in his driving (speeding) and was stop by the Military Police, he became aggressive and combative to the police and was Maze (sprayed) and police had to use a Taser on him, he was arrested. He endangered all of us and should cancelled from driving with your company, his name is Emmanuel, Claude Franceque the time was about 9:50am.

  623. Hi,

    My name is Ikeena and I am not satisfied with Uber’s performance today. I sent them to an address and for some reason it was very difficult for them to find. I am not too sure why it took the drivers so long to find the meeting spot but, it took me 2 or 3 attempts at requesting and cancelling Ubers before someone actually came. It has been difficult before but this time was very disappointing and frustrating. I cancelled a few Ubers because of the fact that they were going in the wrong direction and the wait time was getting ridiculous, I was charged 3 times for cancellation fees and have only been charged once before for cancellation fees. I am not usually charged for cancelling the Uber so I am not understanding why I was charged this time, multiple times. The driver called twice because he did not know where he was going, all of the Ubers that I have been in have had location and navigation devices in order to prompt them where to go. I am a little confused as to how the driver took so long and had to call. If someone may please respond to my concern as soon as possible as it as a matter that I would like to be dealt with appropriately to prevent it from happening again in the future.

    Thank You,

    Ikeena.

  624. hi i hire uber today from sacramento airport to my house 4616 golden aspen dr sacramento and the distance is 15.6 miles. I ask for uber suv becouse i have luggage and kids with me. but uber chanrge me $105 for that trip which is so expensive. please tell me reason why they charge that much.

  625. Left my cell phone in my last uber ride. The date that I drove with Uber was Thurs 03-31-2016. Around 10pm in the evening. Drivers was Jim. Fee and has been taken from my checking account. How do I call or find this driver. Email me or call on my new phone.

  626. I was charged 2 $5.00 when I should have only be charged for one. Refund my money back to my account not a ride credit.

  627. I set up app when I arrived in phoenix. I got mixed messages about Uber coming to airport. Uber driver called me but was on other side of town. Ended up taking a cab for $50.00. Not only did I not receive first ride free, but I see there is a $5.00 fee on my credit card. Please explain or refund as I did not receive any service

  628. I need someone to contact me about an Uber service I require. I do not understand how it works.

    Every week during the school year, from Tuesday thru Friday, I need my 13 year old daughter picked up at her school and brought home. School release is at 3:00 pm, but there is a car line to wait in. We live a very short distance from the school. Her mother will be home to get her from the Uber. I can provided the addresses to get accurate prices. Thanks.

    Debra Kennaugh

  629. I am trying to change the credit card used for UBER but cannot
    do it.
    I have done it before but can not reset
    Thanks
    Larry

  630. I tried to use the app it didn.t work. I entered my credit card info. I want you to delete and destroy my information. I will not be using your app. Please contact me to confirm

  631. I was charged 6-$1 charges, why? Secondly my driver went the opposite direction resulting in an outrageous charge of $46 when I paid $14 the week before for the same exact drive. I agreed to the sur charge but not at triple to amount, I want a credit for e $6 dollar random charge & $15 for he over charge on the ride. That’s still more than double the previous cost.
    Thank you, Darlene Bossler

  632. 1) surge pricing at 13:00 on a Sunday. Get rid of it. No reason for it. No demand for it. The folks don’t want to work don’t charge the customer for lazy.

    2) why have vip? What is the advantage? Longer wait? Screw that give some real benefit to a vip.

  633. On Sunday April 3rd, my son who is a little slow, missed his bus and called uber, they sent a driver named Normil that arrive at 10:06 am at Northern blvd and Francis Lewis Blvd. driving a black surburban truck. He charge $20.00, which was fine, but then I believed intimidated my son by asking for a tip and my son who is slow said okay and the driver Normil took a $20.00 tip from him. I don’t know about you, but I wouldn’t tip $20.00 for a $20.00 ride. My son was taken ADVANTAGE OF!!!!!!!!!!! This just wasn’t right.

  634. This is in regards to a verification code I need for the app on my phone. It’s requesting that I verify my number but when I hit the resend code button I’m still not receiving a code. Please help me with this issue.

  635. I was charged several times for a service fee when the Uber driver had extra people in the car and did not have room for my party. The only valid cost was the Uber select to Downtown St Petersburg, FL

  636. I have an elderly gentleman who goes from a retirement home to a prison and back each Saturday. How do I set up a pick up to Claremont CA to Chino CA and back?

    Do we pay with his debit card? How do I set up pick up times to and from locations? Will the same driver who takes him be the same driver that brings him back?

    It would help if you had someone to talk on the phone.

  637. Today I also booked UBER SUZUKI SWIFT DZIRE NO WB04G 3751 DRIVER WAS SRIKANTA. AFTET REACHING MY OFFICE DRIVER SHOW HIS MOBILE AND I PAID 203.00 TWO HUNDRED THREE RUPERS,BUT MY MOBILE ALSO SHOW 143.08 .I PAID HIM 203.00. HOW IS IT POSSIBLE.

  638. I’ve been using Uber for some time but lately have been having a problem: The pickup address I enter suddenly and automatically changes to something else–not even close. By the time I try to correct it or cancel a lot of time is lost or worse– it’s too late and the driver is on his way to the wrong address and I have to get a taxi. This has happened three times in the past week. It happened yesterday and I see a $10. charge to my credit card for the cancelled ride. I’ve enjoyed using Uber but this is getting too frustrating. What’s going on? And please credit the $10 erroneous charge . Paul Sandhaus

  639. Uber keeps telling me my cards are invalid update billing settings. All my cards have the right address why doesn’t it let me use uber? I also have a bank America card it says the same thing. I’ve tried 3 different card
    and all of them say the same thing.

  640. Hi iam a member of a security company on south of Johannesburg we have a problem with one of yo drivers who upon dropping one of the customers at glenvale complex he went away with one of the visitors entry cards belonging to unit 130 car reg FC 60 96 GP Toyota grey his name is philani pliz we request that card back as it is the property of glenvale and must be returned on Exit your cooperation on this regard is highly appreciated.

  641. Someone has set up an un authorized account using my company credit card #. How do I go about finding out who is using my card, contact police?

  642. I am very displeased at being charged $10 for very bad service last night. The first driver cancelled ME after getting lost. The second driver drove right past me whilst sending a text that he arrived and then the map said another 5 minutes. I was on a main street standing on the road. I waited 15 mins and then got a taxi. Never again!!!

  643. My son lost his phone when an uber driver made him leave. His number to his account is 484-947-3153 and he’s almost 100% positive he left in the drivers car who he requested and wouldn’t drive him home

  644. I cannot believe you charged surge pricing at 6 am on Sunday morning. I have previously paid under $20 from downtown LA to LAX Airport, today it was $35….twice what I have paid for my two most recent trips on Sunday morning. I will go back to other options such as the bus from Union Station for $7.

  645. Something is wrong with my account and zi need to check the information I submitted when I applied. U tried to do a “test run” today by ordering a ride and I had problems and never was able to get student. I think I may have submitted wrong zip code with application. But do not know how to check.

  646. I would like to be a driver for uber company,but i need to really know is .Does uber company pay there drivers by deposits in there bank account or is there other options like deposits in a prepaid debit master card? If there anyway you can reply that would be a blessing.
    Thanks.

  647. Über used to be cool. Now drivers have abused the opportunity. Nashville is the worst. Former non English speaking cab drivers are now driving for Uber cuz they can’t renew their can permit. They drive on lower broad like they’re still in cabs. A great service should not be a nucense to tourist and the general public. I would rather walk than take a Uber!

  648. Why was I charged so much today I take that route everyday and never been charged that much I want my money back and I’ll never use this service again

  649. This evening April 13 I ordered a ride which was 9 minutes away. While I waited the driver cancelled (2nd time this happen to me) and to reapply for a new ride (wasting more of my time). During this time the price changed up to 1.2, The 1.2 is that much but is this a new scam ? If I cancel I get charged $10 is there a penalty to the driver for cancel and wasting MY time? I use this service a couple of times a week could be time to look at another service.

  650. I tried using uber on 2 different phones and it wouldn’t work. It kept asking to edit payment info. I even called Amex to see if it was a card issue but it wasn’t. One trip even cancelled on me once I finally booked one.
    What’s wrong???!

  651. I do not have an account but was going to make one depending on the cost to go from my home to the airport-your web site does not recognize my home for example
    19911 Flying cloud place Boulevard Ca. 91905 to san diego harbor drive airport-can you give a cost for this service?

  652. Last night we took an uber and the driver took us off the wrong exit and we went out of the way. We were probably in the car an extra 20 minutes than we needed to be. The uber driver had the address and the route that we wanted to be taking plugged into his phone from the start and was still unclear of where we wanted to go. The uber cost us $80, I think this is extremely unecessary to pay this much money for a mistake that wasn’t ours. I would like a refund.

  653. I have used uber just once, Tuesday 4/12/16. I opened an account some time ago. I arrived at Kennedy airport in New York and went to get a taxi. I was met by a man soliciting for Uber. I said I had an account and he said not necessary, an Uber car was waiting at the curb. He said the fare was a flat rate of $65, the same as a cab. Stupid me, I believed him. Short version, I was charged $65 for the fare, $8 for the toll, taxes and I stupidly gave him a tip which he said was not included. Cost was almost $100 which I charged.The taxi would have been $52 the toll $3.50 and no taxes plus a tip. I admit I did not use Uber correctly, but I trusted the company since my son uses all the time. I am extremely disappointed and will probably never use uber and not recommend.

  654. I was charged $5.60 for service I didn’t use, on 4/16/16 I would like it to be credit back to my debit card.

    Thank you
    Yvonne Epps

  655. I was charged $5.60 for service I didn’t use, on 4/16/16 I would like it to be credit back to my debit card.

    Thank you
    Yvonne Epps

  656. why are you scared put out your Sydney office number.
    I have tried for hours to contact you regarding my account.
    If this is what you call service , I may as well call a taxi
    Please call me
    Simon

  657. Hello…Ii used uber this morning and the guy had flat tire inside the subdivision and i charged 5.12 for a trip and i had to walk back home in the dark…

  658. Over the next 2 weeks I had planned on using Uber. The distance was 15 miles for my son to get home from school. We were charged $45 which was entirely too much. Clearly more expensive than a cab and I want to know why.

  659. I should not have been charged five dollars for a missed ride today. I am in a uber car now. I was found by this uber driver.

  660. For several days now I have been getting e-mail from this company about charges that ere applied to my Master Card, charges that I personally have no clue about. I never traveled Internationl, my card was never loaned out to anyone I am the only user of it. I do not appreciate this one bit. I contacted my credit card company and started Fraud Charges due to this problem.Someone may have used information and made the card that they are using but I bet they did not know I have a security feature on my card, it is my actual picture. I had my card deactivated so next time someone tries posing as my self if there is no picture on that card that is given to your driver then it is not me nor the . I will be sure that fraud charges

  661. Just FYI, I live in Cincinnati and I had someone pick me up posing as an uber driver last night. I had my real uber driver call me and charge me a fee bc he showed up, so I was going to complain today, but the other guy never charged me and now that I think about it asked me what address I was going to again when I got in the car. Unless you just have a really nice driver that felt bad for me, I’m pretty sure that guy wasn’t a driver.

  662. You have an Uber driver in NJ by the name of Lucia A. Del Villar Victoria she lives in West New York NJ she stole money from and a check from a friend of mine, she changed her phone number and I don’t know where she moved to, I need to serve her with some court papers, I once went with her to the Uber office in Long Island City New York, I don’t know if you can help me but at least you know what type of people you have working for you, I can go serve her at any Uber office if you set it up, thanking you in advance

  663. I cannot get any needed information. Your customer service is nonexistent. No phone number to call, no live person to talk to. Are you a legitimate company?

  664. hello.. i live in the los angeles area. i have just started a talk radio show and have been trying to find a point of contact. i was wondering if you could provide me with that information of a member of your marketing or advertising teams. thank you

    will polhlig

  665. Why would I be quoted 6-7$ fare and turns out to be over 10. Somehow the app changed my pickup address and the driver went to the wrong spot. This is rediculous and I am very upset. Really don’t want to use this service again

  666. My driver Herbert from Savannah Airport to Andaz hotel should have been rated 5 stars but I messed up his rating. Please change.
    Ken Bernard

  667. I had ride on April 26 evening at 8:48PM.and I Requested uberpool to pay less. on the way back home there’s one person request uberpool. So we exited out the highway to pick up the customer,after 5 minutes waiting,the customer came out to cancell the ride. So we need to go back to Highway again. It took longer time for me to go back home without paying less. Can you do something about this?
    Also the drive is excellent and I acc rate him only one star. Can you help me changing to 5 stars please?
    Thanks,
    Grace

  668. THERE IS NO CUSTOMER SERVICE! I DO NOT HAVE AN UBER ACCOUNT. I CAN’T SIGN IN. I DON’T WANT AN UBER ACCOUNT. HOWEVER, SOMEONE USED, READ STOLE/THIEF MY CREDIT CARD AND USED IT TO PAY UBER. I NEED UBER TO CONTACT ME TO RECTIFY THE SITUATION AND GET INFORMATION REGARDING THE TRANSACTION.

  669. I set up an account with the email above a long time ago but have never used Uber. I was going to try it next week but it says my password is incorrect so I must have it wrong. When I click on reset password it says it will send an email on resetting it, but I have never received an email. I have tried this several times over the last week or more with no answer. Need help setting this up please. Thanks

  670. I use uber for the same route and each time the route cost around 5 bucks. Today it was three times the amount. Why? This is more than a taxi. Not interested in using if this will happen

  671. Hello. I just received a 50% discount for 3 uber rides but, it expires May 8th. Is it possible to change the dates of expiration to Aug 6th as we have to use you to go from Los Altos to San Francisco and back again (round trip).on the same day. It would help so much/ There will be 5-6 of us.
    Thanks for your reply.
    Nancy Walker

    • Hello. I just received a 50% discount for 3 uber rides but, it expires May 8th. Is it possible to change the dates of expiration to Aug 6th as we have to use you to go from Los Altos to San Francisco and back again (round trip).on the same day. It would help so much/ There will be 5-6 of us.
      Thanks for your reply.
      Nancy Walker

  672. To make your app more personal, when a driver who has given us a ride before picks up a new request from us, it would be neat if he acknowledged this with a “welcome back” or “good to see you again” message. Although there are many drivers in D.C., we are pleased when our driver remembers he has given us a ride before. Got this idea in talking with our driver Rabah on Friday, April 29.

  673. Uber plays games with people’s head. They hire you, next thing they fire you when you are involved in a car accident, during working hours.
    For no reason they ask you to get a new car to qualify to drive for them.
    How is a person going to be able to make monthly car payments, after they fire you?
    I hope one day they go out off business. Cause karma always comes back to you!

  674. I found charges to my debit card from someone else’s account. I would like to know whose account this is coming from

  675. Your app sucks! I tried many times to change my credit card information and doesn’t allow me to do so. No customer service phone #. This is awful !!

  676. Hello I got a uber taxi on a Friday night . My experience was very bad . The driver was very rude . And was asking rude questions. He was taking very bad . And his English was so bad . I saw his name was Dusan Salva. A male driver . In his own car , In a red toyota high luxury. The car was smelly with dirt in it. I will never get a uber taxi ever again. The experience was not one I want again.

  677. I just want to let you know I had Matthew pick up me and my family tonight, my mom left my purse in gis car. I contacted him to let him know and he drove back to our hotel to drop off my purse! Not only is this amazing customer service but I’m moving out of state Monday so he saved me! I appreciate his time and caringness! Please give him my praise for being such an honest good person!

  678. Today I had the worst experience ever. The Honda was 6 years old and in very poor condition and not clean. Whoever at Uber approved this car should be fired. Also, the driver never offered to help with luggage in or out of the car. Also, I used an Uber from the same spot a month or two ago a GMC and was charged about $50 dollars. Why was this fare so high. There is a good chance I will not use Uber in the future if this is not resolved.

  679. I am looking to work in Customer Service for Uber. However, I don’t seem to know how and where on your website, I can make the application.

    I have been going in circles for quite a while since this morning. Can someone show me how ?

    Thanks.
    Kofi

  680. First time with uber April 30th. Estimate from my house to airport was $12-$15. Was charged $35.93 to go 6.73 mi with no traffic. 12 min drive. Need a response please or I’ll just use a taxi that is probably cheaper than this. Thank you.

  681. On March 26th, one of your drivers crashed his car into ours, totaling our car and causing minor injuries. The police report attributes sole blame on your driver. Your insurance company, James River, has ignored numerous emails and certified letters to resolve this issue. Is this really how you want Uber to be represented and perceived?

    Gravely disappointed in Uber.
    – Dawn Seaman

  682. To Whom It May Concern,
    I’m an aging services program specialist with Administration on Aging. I’m looking to work with someone to help increase access for the elderly nationwide. We have elderly individuals who can’t utilize the service because they may be blind, deaf, or wheelchair bound. Lets Partner on this issue.
    Thanks,
    Jesse Moore

  683. Pls can you send us your contact number BY EMAIL in LA . We stey in Ramada 1901 down down, we need some info reagrding to take some ride in LA .
    Thank You 🙂

  684. How do I sign up for a ride? Every time I try, the form to “create an account” comes up. I filled the form out twice. When I click on the green sign to sign for a ride, the form appears.

  685. got a Uber email about using AMEX, tried to switch cards, but have no way of knowing whether the switch was/is effective. Will wait to see where next ride is charged.

    Today, got “alert” email from CapitolOne that $7 had been charged two times on 5/2, but I think we only had one ride that day. Was it erroneously double-nilled? Is this a frequent occurrence?

  686. Extremely frustrating–

    I have spent an inordinate amount time for the past two days trying to understand how to input a visa credit exchange. The existing card is no longer valid and I would like to engage the service of Uber .

  687. On 3/26/16 the app had a glitch. I tried to get a car and it froze up . I then got charged 5 dollars for a cancelled trip. I need the card ending in 2006 to be credited.

  688. I got pick up on 05/06/16 at 12 afternoon. My debt card was charge for 8.00. I was okay with that. Then it got charge again for 48.00. I was piss off. I’m still piss. The driver drove on different street to go back on to Sahara. We could’ve turn on Sahara from Durango where the damn driver pick me up. I will never call uber again. I mean never. That’s mess up. I want my refund. My bank already knows.

  689. I just want my refund for the 48.00 Dollars that u ppl charge to my card. I don’t know why u guys are a scam. .

  690. Driver charged fraudulent charges to my card(s) . I sent screenshot of charges under the “Help” link. To no satisfaction . Came across this link while looking for your address forward to the BBB. I was charged a cancellation fee, the fee for the ride, and a fee under the new request. That is three charges for a one person ride all under my credit card. I’m not sure why this is allowed but I’m willing to take this to whoever will listen for $9.65 because this is illegal

  691. Driver went to wrong address to pick me up. I was charged a fee for cancellation fee which I want refunded. Another UBER driver picked me up at the correct address.

  692. I rode under a friends account last night (less than 24 hrs), and lost an important RX. When we try to call Joshua’s number in Columbus, OH, we cannot get through. It also appears it’s absolutely impossible to talk to anyone from Uber
    Please help with guidance. Thx

  693. Fri night my friend called uber for me on his phone. A man named mohommed picked me up. I left my phone is his car. My friend and i contaceted him he said he has my phone and now isnt reponding to us. I want my phone back. If i dont recive it by today at 5pm i will be contacting the police for stollen goods. Kind regards, Preston

  694. I was charge for eides due to malfunction within you system twice it sent drivers to the wrong location for pick up

  695. I received a coupon from the South Beach Wine and Food Festival earlier this year and opened an Uber account with it. I thought I had a credit of $20 posted to my account for a first use.
    Unfortunately, when I finally used Uber last week, that was not credited to my ride even though there is an expiration of 12/31/16
    How can I make use of this credit?
    Thanks,
    Terri Kanter

  696. I am beyond furious at this point!! My son has used Uber for over year and we have had wonderful service up until this point. We have made repeated contact with Uber because he left his wallet in a car. It’s been a week & There has been zero return contact!! I am now required to cancel his cards and his ID to ensure no identity theft. I am extremely disappointed in uber’s customer service … I will be sure to find other means for him to get to practice.

  697. Hey my name is Boimah sherif, I submitted my ID and My Insurance information but do not have a car..
    But just want to if u guys give out car to drive, if so please let me know and I need more information please thanks.

  698. Terrible time trying to get started. I’m spreading nothing but bad recommendations for uber. What a joke

  699. To whom it may concern,

    I have had a TERRIBLE experience with Uber’s Customer service. I am very disappointed. I have been trying to get registered as a driver with Uber for a few weeks now but I am having issues signing in because I drove with Uber before but I no longer have access to my old email address. I have reached out for help multiple times and have heard from at least five different people from Uber telling me my documents are uploaded. I’ve explained to each of them that the App said I had completed the process and it didn’t give me the option to re-submit anything. Now I just have stopped receiving responses from Uber all together. When I drove with Uber in the past I had a high rating and accepted almost every trip, I’d love to start driving in the Philadelphia area again. I’ve asked if it was at all possible to delete my old account so it’ll stop causing issues with me updating my information but I never heard from anyone, I’ve asked to speak with someone directly because everyone I’ve spoken to has told me the same thing and we’ve gotten no where in finding a solution. Please help me find a solution.

  700. I need a telephone no. of UBER – we have an elderly family member that cannot drive now and we need to know how she can get in touch with UBER. She lives in Mt. Airy, NC>

  701. I feel cheated on a recent trip to the New Orleans airport. $102 is an outrageous fare for a fifteen mile trip at mid morning on a Wednesday. The flat rate $48 indicated on my receipt was not disclosed when I booked the trip. Instead the Uber system indicated a minimum fare at around $21. At surge pricing quoted at 2.1, would you please credit my account $60 to reflect a fare of $42? Thank you for your consideration.

  702. I just took a ride in an uber and ordered an uberX. I was the only passenger and I split the fare. My receipt is showing me that I ordered an uber select which I DID NOT order. My total was $43 and I split it with my father (who was not in the car, just helped me with payment). Can you please adjust my payment for the uberX that I originally ordered. I never order select and I made sure to select uberX.

  703. my amex is being charged monthly for one use of a car..no number to call to dispute the charges..i would not uber ever again and I want all my charges back

  704. I was charged a cancellation fee and I did not order a car, Wednesday, 5/11/2016 in Las Vegas. My account has been dormant and I couldn’t sign on. My password was not accepted and I had a very difficult time. I want a refund of $5.15.

  705. i just signed up to drive wanna let you know that im in palm beach gardens fl. which is in north palm beach would like to drive in all of palm beach county please thank you.

  706. I need to change the info on my account, I tried to change it and would not let me, need to do this

  707. In west Hollywood today a young man cut me off in traffic. I had a green light he was on a red light. After he cut me off I gave him the “what gives ” shrug and he flipped me off! Luckily when I was writing down his car type: red VW and license plate:7BPY483 I noticed he was an Uber driver. Keep this imbecile off the road- he’s a danger to himself, your customers and other drivers. I have photographic proof, too!

  708. I am an UBER partner, and want to sign up as a rider. Passwords are now in chaos. I set a new one and it tells me NO. I surrender!

    Bill Watkins

  709. Hi.

    I am an Uber partner in the Denver area.

    I need to update my vehicle inspection form.

    I finally found the page that has the form on it, but could not open it. I got an error message.

    I then tried to find a place to contact the Denver Office, but there is NO place for either email or phone support for anything.

    Your web site is incredibly confusing and totally unhelpful – and has been that way since I began driving for you about a year ago.

    I finally called a Jiffy Lybe place to see if they had a blank copy of the form I could use – and THEY told me that others had had the same problem, and for some reason they had to go to the Public Library or the FedEx office to use their computer.

    How wrong is THAT??

    I am very close to just giving up. It’s not worth the hassle to make the small amount of money they pay.

  710. I just came of Safeway store. In the handicap parking spot by the door. Was a car that had Uber on it WA plates AYZ6184 Honda, NO handicap plates this NO handicap plates and no client with them. Shame on them for parking in a handicap spot.

  711. I was charged $105 .00 for a trip on may18. It is the same pick up and drop off location which The Lift charge me $25.The only difference was when I got to my drop off location I ran inside my house to get my credit card , so I could pick up a car from enterprise which was less than five minutes from my house .I need you to return my money, I will also report this to all the TV stations, and the government.

  712. I was charge $105.00 the same pick up and drop off location which a company by the name of the Lift charged me $25.00. The only difference when he dropped me off I ran inside my house to get my credit to pick up a car at enterprise ,which is less than 5 minutes away from my house. I need my money credited back to my account , I will report this to the media and the government for everyone to see

  713. I booked Uber at 8:30 am and the driver, Ashraf (honda civic) came to pick me up. As I was getting to the other side than the driver’s side to get into the car, HE LEFT ME! I called him and he says. Oh ! I left you- I asked him to come back and when he didn’t return, I HAD TO BOOK ANOTHER UBER at 8:48 am .

    And I have been charged for the first trip – and I want a reversal !!!

    Can someone take a look at this issue please?

  714. On April 21, 2016, I rode with one of your UBER drivers. I had a very pleasant experience: he was very friendly, arrived on time, his car was clean, he was a clean, groomed individual. I arrived at my destination quick and to the correct location. Our conversation was very pleasant, we talked about a lot of different things. Overall, his customer service was very good and I wanted to let you know that you have a very good individual working for your company. I had a few minutes right now to briefly mention this, but I didn’t have much time to reflect upon my experience at that time, or I would have done so sooner. His name, I believe, is Roman. To help you identify this individual, my fare cost was $37.11. Thanks for reading. Have a pleasant day!

  715. Had a great experience until I just looked at card acct. And was charged twice for my ride today, not happy, and no contact with a human to discuss this, questioning the process, not making me feel confident in calling again for service. This was my first time. using service

  716. I’m a first time user and had a bad experience-the car never showed. I entered the pickup location of 7750 E. Northland Dr. Scottsdale, AZ 85251 wanting to go to Sky Harbor Airport on 5/19/16.I entered discount code 9mt99e. I got an initial response that “Jared” would be there in 4 mins. I waited and finally after 45-50 mins minutes drove my own car to the airport. During that
    time I saw several changes to the pickup/destination show on my iPhone as well numerous era changes. I am very frustrated and angry the Ubers highly touted service failed miserably on my 1st attempt. When I return from my Fla. vacation I expect Uber’s reimbursement of my airport parking fees as I obviously contracted with your service in order to avoid driving myself and not having to pay for airport parking. Isn’t that what Uner is all about in the first place!! Robert Porstman 302-383-8576 rporst@msn.com.

  717. On 5/19, I have two charges to UBER in which I have never used this service. The amounts are $38.94 and $27.94. Do not bill my account for these amounts or I will be forced to take further legal action. I did not use this service and I will not be charged for it. Thank you for your prompt refund of these charges. Greg Perry 606-768-6956

  718. This is my first time – and the last time I will ever use Uber. My wife scheduled a pick up on an account she set up. We were at an hotel and just inside the door. Our driver came and went and we were charged a cancellation fee and lost a 20% discount coupon. I then set up a separate account and made z new reservation. No offer of a first time discount and got stuck paying full fare. We scheduled a return trip and the driver cancelled. We got charged $5. Request a credit but did not get a credit to our credit card but only an Uber credit which will never be used since I will never use the service again given my experience.

  719. The wrong guy picked me up…..turns out he was deaf ….so he didn’t realize I. Wasn’t his fare. The real driver hit me with a cancelation fee of 10 dollars

  720. I have a issue with a charge from uber and if I don’t get a call back within a few hours I will dispute all charges and no one will get paid! trust me

  721. I am a concierge at Springhill Suites in Las Vegas Nevada. I would like to know why when I have my guests use Uber they are told they must walk to The West Gate Hotel for pick up.The guests are getting up set because they are paying for a ride yet still having to walk.

  722. Twice your driver has entered the wrong location for pickup and drop off I have been using you to get home from work one location embassy Lombard. And I like you because I don’t have to pay cash I was excited when I took my first ride for $13 every since then from the same location. 707 e butt to 1824 s 13th broadview and got charged $34 one issue was resolved but again last night I got charge $34 from a pickup At technology drive which I never was always 707 e butt how do I fix this enjoy your service but don’t understand

  723. Hello,
    Never got my special -50% price for my first drive….
    However my driver told me it will cost 10dollars….on my bank account UBER took 20 dollars….
    Who could I contact???
    Thanks

  724. I love taking uber but this past Saturday, May 21 I took uber from Shorewood, WI to Megquon WI. It is not far. It cost me $40.00 which I believe was too much. When I took uber a few months ago from Shorewood, WI to Brookfield, WI which is farther it cost me 24.00. It should not have cost me $40.00. I could have taken a cab for that amount.

  725. I have a charge on my account after being told that the first ride was commentary. I have trying to contact the office and there is know way to get through to them. This is crazy. I called the 1-800-582-2826 and they hung up on me. This is not acceptable. I do not want to put a stop payment for fear for I know it will hurt me for other businesses, but uber you can not get away with this.

  726. I didn’t get 1st ride $20 free credit. I tried to put my friend’s promotion code but Uber said I already have a code in my account. But after ride Uber, I didn’t get $20 off for 1st time. Can Uber check this issue?

  727. I had to try 3 times this morning to get an uber. The first driver was considerate enough to all me immediatly to tell me to anel and request a loser driver. The second was absolutely horrible! he sat at a corner (where there is a gas station) for 10 minutes (im sure having coffee) when i tried to call him, he wouldn’t answer. the third was absolutely awesome. you need to add a tip button to your app for drivers like him.

  728. This is Tanya Beyah I’m trying to pay for my payment the card I had on file you all are not accepting it I wanted to see if the driver would take cash

  729. Listen they charged eliigly twice this is crasy i ned some help i got prrooff this is ridiclious the same distance nd charged me twice un fair

  730. I had a rider throw-up in my car opens door of car to continue throwing-up while I’m driving 45-50 MPH I filed a request for cleaning on that ride ticket and they email me asking for trip ID (can’t access waybill for that Uber App is flawless…) than get another one From Ana Christine saying request is unapproved due to taking a trip shortly afterwards (went offline around 1245am and not back on till almost 1030am almost 10 Hr later. This is unacceptable why can’t they see I attached a cleaning request on that specific trip which is the one…. What else does Uber need???… very unhappy Driver

  731. This morning I ordered a Uber to go from my home @330N.35th Street to my workplace @850 Jones Street. I got a reply that said the driver was on his way-8 minutes…When I looked back at the phone it showed me that the driver was going to the wrong address so I texted him to re-affirm that I was being picked up at 330 N. 35th Street. He text me back and said he was on his way but never showed up…I called him 4 times before he answered and then he said my trip was cancelled…I did not cancel my trip and if I had why did he text me back that he was on his way? So now I am already going to be late for work. He tells me I have to put the trip back in again and he finally shows up approx. 10 minutes after I am supposed to be sitting in my desk at my workplace. There is not much talking during this ride. Now I check my e-Mail and not only am I charged 2 1/2 times what the trip usually costs but also being charged another $5.00 for cancelling the trip..I DID NOT CANCEL MY TRIP AND NOW AM GETTING A LITTLE HEATED ABOUT THIS UBER SERVICE.
    A way to get your money from your credit card and no-one that you can call to speak to in person about these matters. Tried to go to Uber.Com/Help and they say I’m locked out because of too many tries and cannot even re-set my password.

  732. I previously left a comment on this site on 5-19-16 and have received no response to date. My comment stated that I was a 1st time user and had called at approx. 8:25AM on 5-19-16 for a car to pick me up at 7750 E. Northland Drive in Scottsdale, AZ. I agreed to accept surge charges and was given the name of the driver as Jared and wait time would be 4 minutes. My cellphone showed a map detailing my location and several of your cars were in the nearby area. I and my luggage were at the curb at that address. After waiting for close to an hour, I could wait no longer as was in danger of missing my flight from Sky Harbor Airport which was the destination I entered via cellphone. At no time was I given the driver’s (Jared) phone number. I ended up driving myself and incurred exorbitant airport parking fees of $200 and nearly missed my flight. Since returning home I’ve been unsuccessful in obtaining an Uber phone number to lodge my complaint. I can only guess that your drivers will ignore a pickup request if the destination is Sky Harbor Airport and the lack of a customer service phone number tells me you really don’t want to hear feedback from your clientele. What a way for a new start-up business to gain customer dissatisfaction. Am hoping to hear back from an Uber representative, but am not holding my breath!!

  733. I think I’ve sent you all of the required documentation. What do I do now? Will someone PLEASE respond!!!

  734. Today around 8:00 AM I took an uber to go to Old Town San Diego . The trip was perfect, my driver was Murabi. When I was rating him,I wanted to give him 5 STARS. It showed only 1
    PLEASE FIX THAT

  735. Im all set to start driving but the driver partner app wont open for me. I have a galaxy S6. Im ready to make money for me and the company. Customer service seems non existant.

  736. I would like to talk to a person on the phone because I just not go to give up my
    credit card out to a company I just do not kwon and sometime it good to talk to
    a person over the phone I need a ride to take me and my grandkids to union station but I would like to talk to some one about UBER

    please have some one text me back as soon as impossible because I need a ride
    by Saturday morning early

  737. Hi uber I have a question about what happen if the customers call uber come pick up and they ready pay from they location to where they go to , but after I come pick them up they change location they want to go different locations, so what can I do that happen , please help me how. If ok to change location customers request so how I get pay for that. Thank you be in help

  738. I should NOT be charged for canceling this trip…
    I am not sure if UBER can monitor the phone conversation of the driver…
    After waiting for the cab, the driver called me and asked me to cancel the trip because he was out of the area and will not be able to provide car service for me… When asked the driver assured that I would not be charged a cancelation fee…
    Please review this matter and return the money to my account..

    Thank you
    Ms. Kiffin

  739. Hi,today i got uber but unfortunately your driver charge me more because he went me from another way that was far .when i was in his car ,i told him that wasn’t correct way but he just said that is not too much for charge.I all the time get uber for the same place and i know that how much i have to pay around 12$ but for this time i pay 16.42 $.I need my extra money back.

  740. This was a test run because I want to give up my car, but I was terribly disappointed. Was I at fault because I gave the wrong information in logging in?
    Was I at the wrong Mall entrance? I think I was at the same entrance where the driver dropped me off. I will give Uber another chance.

    I really want this to work. Please help?

  741. Did you get my earlier comment? I really hope Uber will be everything I hope it will be for me, but today was awful!

  742. Just used Uber in Australia Malaysia and Singapore and would like to know how to introduce it in Cambodia.

  743. I have a chase liquid acct from chase bank I tried to use my card to add to the acct for future usage it came back with the message the card is deemed I have to idea what’s that about the card has the visa liogo on it and it from the chase bank. I would really like to know is there a reason I can’t use my card for future usage or eill I have to use another car service I really like uber the drivers are excellent amd the cars are always clean and the drkivers are professional thank you hope to heat from you son. thankl you

    leah harris

  744. You have withdrawn $411.84 from my checking account. You have no aurthority
    to do this. Unless you deposit all monies back in my account, legal action will follow.

  745. I dont have a car i dont have registration or insurance im wondering how do i get to be a uber driver i heard uber helps you with a car i keep getting a text from uber about my registration and insurance what do i need to do and does iber help you get a car

  746. I paid 22$ for a trip to Asbury Saturday night June 4th, and the ride home was $165.00 – this is absolutely absurd. I have only used Uber a few times and have been very pleased- This is completely taking advantage of me and unfair. I do not have that type of money to pay for a ride that cost $22 on the way there. I will not take or use UBER ever again if I do not get compensated for my ride. It is unacceptable to take full advantage of someone who is new at this and is not expecting to pay 8X as much for the ride they paid to their destination. Please contact me to discuss this issue. I would have never agreed to pay that if the price would have come up before hand or someone would have let me know it was that much- I could have got a hotel room for the night with the money I spent on a cab. I am extremely upset and poor. SO please help me.

  747. I am not happy. I don’t even have an account with Uber. I just got a cell phone call from someone saying “Uber.” I said no and hung up. I have a $15 charge from Uber San Francisco on my credit card! Who do I seek to about this? You have no phone number to call.please get back to me.

  748. A new user on the way to the airport. Not using this correctly need to speak toa rep. Will have to call a cab.

  749. I do not agree with a cancellation fee charged to me. But I have tried all the ways to contact and discuss without any luck. How do you get an e-mail address that somebody will reply about a fee charged?????

    SO FRUSTRATING!!

  750. i was charged for my ride coreectly i can see the receipt however i see another charge for 6.00 said something about technology i need to know why and woud like my money back

  751. There is no person you can contact and thats not cool. I am trying to find out a couple of things. My daughter is graduating on the 25th of june and we need a rather large vehicle to transport us. I need to know around what type of vehicle you offer andaround what price range. From SE dc to NW dc. Hope someone can help. Thanks

  752. My first ride estimated between six and eight dollars distance 7 miles my cost $12 I think that’s a little high my last cab fare for that distance was nine dollars my understanding Uber beat most standard cab fares I feel that You need to make an adjustment on my charges you need to make an adjustment on my charges ?

  753. I have had nothing but problems with UBER – I can’t legally drive but use it cuz it’s best for my family. EVERYTIME I use them I end up in another part of the city I am trying 2 go 2. I keep giving u 2nd chance but u refuse 2 fix the problem. I am giving u a 3rd chance right now but your website refuses me 2 get a phone # to speak to somebody….W.T.H.??? Do u even care about your customers? I have given u @ least 3 or 4 times 2 produce results. It’s @ the point where u need 2 show me u r worthy of helping people but I see you are not since you refuse 2 fix the problem. I have been dropped of in the wrong part of town or ended up @ the wrong part way 2 many times. Fix the problem or fix the rate where I get a free ride.This has gone on WAY to long!!!!!!!!!!

  754. My account was charged 11.90 I have never used uber or even put a app in my phone how is this possible and you have no number to call anyone in your company . I see this is happening to a lot of people I want to know we’re this happened and how

  755. I was charged $23-24 dollars on my first 2 trips . My last trip was $ 73 why was I charged $50 above the last 2 trip rates. I would like to talk to a person.

  756. I was down in Florida and tried to use Uber for the first time. The app said 4 minutes. An hour later I called a taxi. Now I am trying to use Uber again. The app said 6 minutes. That was an hour and 15 minutes ago. Now it says 8 minutes. And I can’t talk to anyone and no one has contacted me.

  757. I rode in the cab today and i had a email saying i can get a free ride and when i click on the link say free ride it ask for my information so i put it in but it charge my account and im just seen why because i did the free ride

  758. Just signed up with UBER

    Not receiving the four digit code throught text message. Can you send via email? Or double check the text connection?

  759. I was charged $15.95 for a $5.95 trip and there appears no way to contact Uber te this under HELP.
    Please contact me or reimburse me the $10.00.
    Jeff

  760. Hey there,
    I completed my 100 trips and didn’t get my $1000 and also my referral person Jialing Zhang didn’t get here $1000 either! Please reply asap

    Thanks
    Vince

  761. Can you put in my file for Uber X “sedans only”? Both my wife and I have disabilities making SUV’s and Vans very difficult; especially in NYC where we are moving next week. Thanks.

  762. We took uber from the Luxor to the airport which your estimate says it is $9-11. I was suppose to get a free $20 ride as the result of a referral from a friend, instead I got a charge of $8.00. $2.15 and supposedly a $20 discount making the trip to the airport $30 dollars. We took a taxi from the airport to the Luxor and it was only $20. I will never again use Uber and I will be posting comments on every site I can unless I get my $20 back. What a rip-off.

  763. Please help me understand why the uber I took last night was more than double than we I have taken this SAME ride before and it was less than half that amount. It was an 8 mile ride but yet I was charged for more than 22 miles and I don’t understand that either. The last time we took this same route is was only $15. Thank you

  764. I was checking my iphone to find the uber icon. Uber thought I was calling for a ride. I was not. I do not want to pay a cancellation charge as I never entered a destinatioin point or any direction. Please respond

  765. I am a driver for was in love with driving with uber. When I signed up with there leasing program, they sent me bama financing. A company based in Minnesota, who called with a approval. I said okay, it was $199 unrefundable deposit. But when I ask her was this unlimited miles more than once she said yes. She turn on to the dealership Toyota cowboy in Dallas I ask them the same question. They said yes to,when I tried to get out of the deal they threaten to put it on my record for bringing the car back early. They charge $.15 a mile anything over 2500 miles a month. So how can I make money as a happy driver? When I went to there office downtown to ask them about it. They said it was nothing they can do even though they sent bama my way. I got of the hospital early Friday just so I can make bama payments cause I’m not making money.

  766. Thank you for a wonderful experience, left my phone in vehicle and the very kind driver made sure I got it back within a few minutes. awesome service. God is good

  767. I am a driver for was in love with driving with uber. When I signed up with there leasing program, they sent me bama financing. A company based in Minnesota, who called with a approval. I said okay, it was $199 unrefundable deposit. But when I ask her was this unlimited miles more than once she said yes. She turn on to the dealership Toyota cowboy in Dallas I ask them the same question. They said yes to,when I tried to get out of the deal they threaten to put it on my record for bringing the car back early. They charge $.15 a mile anything over 2500 miles a month. So how can I make money as a happy driver? When I went to there office downtown to ask them about it. They said it was nothing they can do even though they sent bama my way. I got of the hospital early Friday just so I can make bama payments cause I’m not making money. Oh yeah it’s to be at your best when you feel like I got messed over.

  768. You know what made wanna work with Huber over yellow cab I heard how the drivers were taking care of. That’s what attracted a lot of people to your company. That made me so happy to join your company,but I’m not feeling that right now. Have uber gotten so big now it’s forgotten about the drivers now?

  769. I filed a police report today because my 15 year old granddaughter ordered uber to pick her up from my house at 11:30 pm and then again at 1:36 am the next morning. She stole my credit card to do this. Where are the safe guards when you are picking up 2 girls that are underage and you aren’t asking for ID? This will be reported to my bank as fraudulent charges. And then on top of that there is no phone number to talk to anyone at Uber. What kind of a business policy is that?

  770. I must admit I never thought I would ever use uber, however I was pleasantly surprised that the driver was on time, respectful, and went out of his way to be nice. But one thing kind of disappointed me the next day when
    I was surfing about Uber I saw a mention that my first ride would be free, and I paid full fare and wasn’t offered that to me. I will still continue to use your service, but it did disappoint me but its a great way to play and be safe at the same I am a fan. Jody Nabb 863 521 2154.

  771. I just downloaded the app and see that I was located. I’m not sure how Uber works but worried I accidentally requested a pick up which I DO NOT NEED at this time. Nervous you have my credit card info.

  772. I was charged 5.00 cancellation fee but it was your driver who cancelled. Your help ticket online doesn’t allow me to select the problem or submit it. Please fix!

  773. Today at 3:30 PM, I was driving west bound on Coast Villiage Road in Santa Barbara, CA. An Uber driver in a black BMW, CA, was in front of me headed into a roundabout. He was in the right lane as I was in the left. The right lane is supposed to continue to the exit on the right. Carelessly, your driver decided he did not want to follow the laws of the road and decided to merge into my lane. Had I not anticipated your drivers poor driving, I would have been side swiped. After honking at your driver to alert him of his idiocy, he continued on ahead if me, but he appeared to be unable to understand how to operate his vehicle safely. It is my opinion that this man was impaired, or unfit to be driving. C’mon Uber.

  774. I need to resolve an issue I had with an uber driver. He charged me $5.00 twice and he never picked me up. I had to cancel the first time because he couldn’t see my location and then I requested him again and he kept going to different locations so I ended up canceling again. I want a refund for this.

  775. I’m thinking of running a golf outing for 140 people in 2017. I will need Uber to provide rides for people from the hotel to the golf courses, train stations, shopping, other points of interest. do you have any vehicles that are larger than a car? I would like to offer a discount to people who use Uber. Please advise me how you can help.

  776. i am disappointed in how their support team handles a trouble ticket that needs to be handled immediately due to it’s severity.

    I cant seem to find a number for me to follow up either with their team.

    all in all, the waiting period is just not satisfactory.

  777. I have an issue with the charges for my ride from Willow Springs IL to Midway airport on Saturday June 18, 2016,(38.50) & on June 2 for 47.00? Why so much when a cab is $24.00 flat rates. I am very disappointed. Please respond

  778. Hi, I am trying to get in roll with uber but I have a issue I do not own a car but I am legally married to some one who those. Can I be acepted? Our insurance is under both of ours names only the car isn’t. Please let me know! Thank you

  779. Sirs:

    I am registered. To become

    A uber driver. Here in the

    Youngstown ohio area

    I have my license as well as
    My Insurance documents

    Ready to send you for

    Completion. I need your phone. Number. As docs are stored in my I-phone. To send to you

    Ron. Chick

  780. My young girlfriend took a uber car from Camps Bay, destination Strandfontein
    Time roughly 04 15 today 26th June.
    The taxi driver refused to put on airconditioning and told the fare that if she dident like it to get out of the taxi. he stopped the car and told her to GET OUT. which she did, the problem was she had her 3 month old baby and all her bags with her he then told her is she wanted to tell uber she could.

  781. I have taken uber 2 prior x from Pasadena to lax at the same times which was 4 am. This last time June 5 I believe a Sunday. I was charged a 13$ surcharge for the first time. The driver said there was none. Why was I charged b

  782. I accidentally rated Jasen license 4473 a 1, I went back in and changed it to a 5. I wish I could have rated him a 10. You are blessed to have him, he is a true asset to your compsny.

  783. I ordered a Uber for my grandson to go from Viriginia University Campus to the Airport in Roanoke, VA, the driver accepted and ride, but when he gets there to pick him up he said states he can’t drive that far and suggest we call a different Uber driver. Why is it then, that he is now charging me $5.15 for a fare he canceled knowing ahead of time he did not want to drive that far. i want a refund, or I will challenge this with my bank.

  784. Uber makes it impossible to contact them for support, or just to contact them, period. I was recently rear ended by an Uber vehicle, and after several weeks, I am still trying to get in contact with the driver (and so is his insurance company!). I have his plate number, and will make it public on Twitter if I am unable to contact Uber any longer.

  785. I used uber today, no problem in beginning, picked up at my address and delivered to my destination. Problem was when I tried to contact uber for return trip. Everytime I typed in my return address (which is same address I was picked up from) I received notice that the destination did not exist……

    very frustrating, I had to arrange other transportation

  786. I’ve entered financial information 3 times trying to sign up; with no efforts successful. I’m surely worried that the information I entered is now in danger because of the inept function of the web site. Is it possible to arrange a trip in the future? What does it take to create an account and actually have contact with someone??? Are you cloaked in secrecy for a reason?

  787. I requested an uber to collect my son on the evening of 1July: they debited my account FOUR TIMES , but NO COLLECTION. i spoke to the first driver , Joe, then called back 3 times – no answer. Then tried collection details again and called the driver , whose name was Palace – not sure what language he was speaking , but still no collection. how do i get a refund on these debits . I will never make use of Uber again – and after that i ended up fetching my son myself.

  788. The drive charge me too much and went to three different locations before he got to the right address I would like to have my money back

  789. I am being charge $88.64 for a ride I did take . the driver name is Patrick .so please refund me my money please. And I think uber should have a telephone service so you customers can speak to someone.

  790. My name jose ARTIMES and I sent the report of the inspection of my vehicle and apparently they have not resivido, if you have a fax that I can send it via and if I have to do today is the last day

  791. I had two charges on my credit card from Uber,which I did not make. I have never used your services. I would like someone to contact me regarding how this could have occurred. The charges were on July 1st and July 3rd.

  792. I have signed up an did all my registration and everytime i sign on to the app it tell me you guys will send me a text letting me know in approved to start driving, well its been two days and im really in need of money

  793. On 6/28/16 I called Uber for pick up at LAX. For some reasons, the driver showed up in Chicago, IL. I don’t understand why I was charged $5.00 for a service I didn’t take. The vehicle was Toyota, Camry and the driver is Olanrewaju.

  794. I’m a frequent user of Uber, and has never had a problem until yesterday, 07/07/2016.
    I requested a ride from the address of 1818 NE 17st. In Fort Lauderdale Fl.
    The first ride that I requested by a driver named Jaime, ripped me off. The ride was canceled within five minutes but he still charged me anyway. The charge was 23.04.
    The second driver, Jose, that wasn’t canceled quoted 37.00, but charged me 74.27.
    I had a third driver coming back from the airport and dropping me off at the same destination that I started from–1881 NE 17th st Fort Lauderdale. Her name was Mirelys. She charged me 36.73 for the same destination, coming back from the airport
    I would like to have my money back that I was overcharged. There’s no customer service phone number to file a complaint to, therefore, I’m hoping someone will reach out to me to get this issue resolved. I’m on vacation, and will now be using Cab service only, until someone contacts me.

  795. 1.I have completed my information to become a Uber driver. When will I know I can officially become a driver.

  796. I m sick of the number of drivers in Petaluma CA that don’t speak English and cant follow GPS or directions. I am seriously done using Uber

  797. My credit card was used and when I reviewed my account I was more than upset actually sick with anger. could not even contact Uber (a live person)
    I never use Uber. Never had to worry about fraudulent activity. I notified the bank after reviewing my account. . Uber needs a number where people can contact them. After reading the comments Uber is not as safe as it appears,they over charge, and have quite a few deficits People are over charged, accounts compromised and you can not contact them. something is wrong very wrong. They need field officers to trouble shoot each major city and surrounding areas they could be stationed at home no over head but be available for fraud over charging no shows this way unsavory individuals be it drivers or customers can be reported and dealt with.

  798. seems I was charged twice, I call for a ride and the driver text me back and said cancel because his car broke down,so I did and then called for another ride but when I got home I was charged for both calls

  799. Why is it you do not have a phone number? This makes one concern about working for you or doing business with you!!!

  800. My uber driver said he completed my ride but he never arrived to pick me up. I was charged for a trip from my pickup location to my pickup location instead of my destination like I requested. I never received a text that my driver arrived or had any communication with him at all. This was a very disappointing experience for me, as I’ve used uber several times before this. I don’t appreciate the fact that I’ve been charged for a ride I never received and was left stranded. I can’t even call to speak to anyone. I would appreciate some type of correspondence from someone ASAP.

  801. I am upset with uber for this deceiving price. I originally requested a pool for under $3. The driver kept coming up 10 mins away despite the original home screen showing drivers closer. So I kept canceling the driver. Finally, a driver showed up 2 mins away like the home screen showed. I took this (with no option for pool or non pool) assuming it picked pool because I had requested that 3 times already. While driving I kept trying to figure out what the price was because it was not available to me. After receiving this email, I was furious that I paid over $10 to get home when I was led to believe it was under $3. I realize the price may seem not that far apart from $10, but that’s why I support Uber and not Lyft. Price means everything to me.

    I would like a refund to be the pool price of under $3 for this ride as I was led to believe or an explanation if I hit the wrong button so I do not have this experience again.

    Thank you,

    Bridget

  802. #1 My driver Samual Who picked me up at 3:20 p.m. I Had asked him to wait for me at the drug store I would only be 2 minutes he refused said” he might get call for a another ride and refused to wait for me.” That got me so upset and frustrated I accidently left my cellular in his car. I called from the drug store but no one picked it up I left it on the front seat. Since I did not have my phone I could not call Uber to take me home with a bag full of groceries. I was forced to walk a mile and 1/4. Your Driver was very rude to me he could of waited 2 minutes .My pick up was at 1444N. 1250E. Lehi now I am with out my cell phone. What do I do to get it back. I am so upset with UBER. In the past you have been all so good to me. All I want Is my phone returned asap.

  803. I have just tried applying as a driver for UBER. I gave them personal information and I have the feeling I have just been hacked. Can’t get through on any site they gave to “finish”. What’s the deal.

  804. On June 18, 2016, I was apparently charged $5.00 for an Uber ride in Ft. Lauderdale Fl. which cancelled on ME! I had to take a cab instead. i would like the $5.00 credited back to me.

  805. I was friggin charge twice I need to be paid back. I was even told by the driver she was going to give me discount when she took me the wrong way and had to turn around. I was charge $40.95 this is not right !!!!

  806. Your sorry ass driver who can’t speak English dropped me off in horribke part of town because he can’t read a map ! Sorry as hell! Great business not !

  807. Honestly, I shall live to un-recommend Uber to all. Your level of customer service is virtually non-existent and I am insulted by the inaccessibility of anything close to actual customer service. I am infuriated at your simplistic customer contact site which dictates what my problem must be and leaves me little ability to report my actual problem. I have been trying for days to update my account credit card. Your system is unable to update my credit cards (and yes, I have checked with American Express, they assure me the problem is Uber’s and not mine nor theirs) and actually separate my personal and business accounts. As a result, my children, employees and I have been stranded without easy access to a car for nearly a week. I spent an hour scouring your site to report it but have found your site to be limited by a lack of foresight and care for your customers. I am sure others have complained of the same and yet….you persist without a way of easily contacting you to solve actual problems. The limited options you provide to report issues may be sufficient for many, but you leave much room for frustration by not providing a way for problems you have yet to acknowledge to be reported..

  808. Actually I want to know that if I install UBER APP in my new windows phone then also shall I get the first FREE RIDE ???
    PLZ REPLY ASAP AND ALSO TELL ME YOUR PRICE STRUCTURE FOR KM.

  809. I received an email stating my next five rides were 50% off. My wife and I went 20 miles and we charged 26$ there and on the way home we were charged 102$. Please help me understand why the rate home was so high and why both of these rides were not discounted at 50%. Thanks.

  810. This morning I took over to the airport . I had signed up to share a ride . There were two other riders in my vehicle . I was charged full price . I thought my fair would be discounted please contact me .

  811. I tried to update my insurance but when u hit update it just spins and spins and never loads. What is going on? Impossible to talk to anyone live. How can a company this big not have a phone number

  812. I was testing out Uber to see if it worked but it kept declining my card. A few minutes later a kind man named Aran showed up in my driveway but I didn’t need it now so he cancelled my order thank you

  813. I pass test in sfo ca and my rating same low and I did 200 rides after that they deactivet my account because rider complain

    • I have been trying to contact customer service about an Uber driver cancelling on me on 08/26/16. I got the text stating that I will be credited the $5.00 that I was charged on my next ride. My next ride was not credited. Why??? I use Uber a lot an am not happy about this.

      Colleen

  814. Hi,

    I took an uber from Ohare to a hotel only 17 minutes away and I was charged 70 dollars this is an obsurd amount for the distance we traveling and was really not what I expected the estimate said around 20 dollars and it was a lot more. Can you please explain the charges and possibly refund for some of it as 70 is very unreasonable.

    Thank you,
    Jaclyn

  815. Driver took the long way home purposely so the fare was higher told him he was going the wrong way and he ignored me we took a uber from my house to the Sam location today and the fair was only $40.He ignored our request to take us the normal route home instead he kept driving

  816. Hi- I wanted to leave some general feedback about my recent uber experiences in San Francisco. I take uber several times a week and lately almost EVERYtime the driver has had to call me because they don’t know where they are going despite the fact that I ALWAYS type it in. I’ve been told they are “new” or don’t know SF. I don’t mind every now and again but it’s annoying when you are called consistently and asked to change locations or further explain when I am standing right out front. I try to make it as crystal clear as possible. Another thing I have noticed is that often I will get the “arriving now” notification when in reality they are several minutes away. I like the idea of uber but this is getting frustrating.

  817. I wrote in the correct address, first she goes to the wrong house then she calls and I tell her she is not in the correct house, she doesn’t show up and then I call her again and she keeps on saying she’s at the correct place when there is absolutely no cars around, and I try to figure out where she is and she ends up just canceling the ride. Thanks

  818. Hello,
    Last night I drove with someone and his Uber app kept crashing so it lost our connection and he couldn’t find me on the app.
    He told me he’d drive me back and contact Uber and have them send me a new receipt, which is completely understandable.
    The only issued is we went from New Hampshire Avenue in Maryland, to Gallaudet University in DC (maybe a 35 minute drive) and this morning I wake up to an email informing me I have been charged $140 dollars for the trip.
    That is a little absurd and want to why it was so much.
    I could have taken a taxi 7.4 miles for a lot less than that.
    I expect something to be done about this.
    Thank you

  819. Ride from Warren mi to Detroit airport about 1:30 pm 10/24. I was trying to use the app to rate the driver. Sharon was a 5+ and ride was 5 star but app suddenly put it as a 1 star. I could not find a way to correct.

    Please correct the driver and ride rating to 5 star. You have a great service

    Art Withington

  820. They charged me 5$ cancelation I clicked on a driver and he sat at his location for over 10 minutes and wasn’t moving I tried calling him and he didn’t answer. I’m in a hurry I shouldn’t have to pay for the cancelation fee please credit me back

  821. My uber app has been down and I have been trying to cancel my 6:15 pick up. Cannot access the Uber site after multiple attempts.

  822. uber sucks they trying to charge me a trip that i did not resquest and also did not take it. i didn know about that trip until they sent me the receipt for $320.95. what a bad experience. a wont used their service again. be alert with your card cause it might happend to you to.

  823. hi
    its charge more money so that.
    i went for my work from 480 MEDFORD street ma
    to 39 Dalton st Boston .it charge me more than 30$

  824. on December 6, 2016 I requested UBER to pick my daughter up and the UBER driver called me to let me know this was too far and to cancel the trip. I did that and I am still being charged. Will you please look into this and rectify this matter?

  825. I was very impressed by my Driver Keisha last night. We were in the wrong pickup location and she went way out of her way to get to us and get us back to our hotel. I wanted to give her a 5 star rating because she deserved it. I had never used the rating feature before, and when I touched the first star it entered my rating as a 1 star, not the 5 star I intended. I was unable to change and correct the rating. I do not want the one star rating to remain and would like it changed to 5 stars. Thank you.

    • I understand the no cash transactions and feel it’s a great thing and makes things safer what I feel is unfair to drivers is your tipping policy I tip everyone who works in the service field from food delivery, hair stylist, taxi drivers ect the list goes on why can’t you add to your app to give the rider the option to tip through the app so there is still no cash required….uber is a great company and very affordable for the rider but I believe your riders don’t think they can tip or they aren’t carrying cash and I really feel it would greatly motivate and help your independent drivers who are giving it their all and sometimes make barely anything on some trips so why wouldn’t you want your independent drivers to want to work even harder for your company and give them m

  826. Your driver in a Lincoln, plate #8051LY, is rude and should learn to move his car and not block pick up drop off zones at complexes. If your client isn’t outside to be picked up and other cars pull behind, MOVE.

    Not cool, shouldn’t drive for you.

  827. I’m trying to become a driver for UBER the only problem
    Is the website isn’t friendly.it is a pain in the ass trying too find your way around it?
    I hope the job is easier.

  828. Hello,
    I’m an LAPD Officer working Hollywood Vice. I would like to speak to someone in regards to your driver policies. I’m not sure if this is the best avenue to reach out to someone from your organization but I’d appreciate you letting me know who I can speak to so that I may ask you a couple of questions.

    Thank You,

  829. I stopped driving for Uber in the fall. I believe my account has been deactivated. Since I can’t get into it, will Uber send an end of year statement for me to file taxes?

  830. Customer Service?? What Customer service?? My wife has been driving for UBER for 2 weeks now and has yet to get paid. They say the bank account information is incorrect. Try changing it and have to get a texted PIN number. 2 hours later, the text arrives, yet the pin is not valid. Mail them back and told to change phone number and a new pin will arrive. 2 hours later the pin arrives and doesn’t work. Go to the local UBER help Desk and He can’t do anything, because I am not my wife who works a day job and can’t get off to go to him during his screwy hours. Set up a debit card withdrawal and it says there is no pay to be sent. BBB and State and city officials are about to be called

  831. There needs to be a way to chat with customer service 24/7 or email them, I left my cell phone in my driver’s car and it’s the only means of communication I have other than email. The only cell phone number I have memorized is my mother’s and she’s asleep!

  832. I am a American citizen and a proud Republican. My 2 sons are in college and use your company often. My family will NOT use a company who does not stand by our President. Republicans are a people who work. We are more then half of the country. We are calling for a BOYCOTT of your company. Republicans are standing by our President Trump.

  833. I AM EXTEREMLY UPSET -I SIGNED UP FOR UBER AND THEY KEEP SAYING MY REGISTRATION SOMETHING IS WRONG WITH IT – BUT WONT TELL ME WHAT IS WRONG SO I CAN GO BACK TO THE DEALERSHIP AND HAVE THEM FIX IT. I HAVE GIVEN YOU ALL THE INFO YOU ASKED FOR AND I AM GETTING NO ASSISTANCE FROM UBER- I KNOW FOR A FACT I AM GOOD – I HAVE A GREAT DRIVING RECORD ALSO JUST BOUGHT A 2012 4 DOOR SEDAN AND FULL COVERAGE.. SO WHY CANT I GET HELP?

  834. I am at LAX and try to request the service but keep saying ‘request failed’
    Never had this happened before.
    What is going on??

  835. I am trying to contact Uber and am shocked there is no customer service phone number available. I let my son use my atm card to use Uber, now he is abusing it and I want to cancel this account but cant even get ahold of anyone. I am going to have to cancel my card just to stop this. I would like someone from Uber to contact me asap, After this situation I will never use uber for myself.

  836. How can I determine my Uber passenger rating? I just learned that some people tip in cash with Uber. I thought that was one of the major benefits of Uber was that tipping was not expected. I never have cash so this concept was appealing to me but now I am concerned that my passenger rating would be effected from not tipping. Is it possible to include tip via my credit card when you send the email asking for me to rate the ride??

  837. I requested a ride Sunday 03.12.17. The ride cancelled but the bill is still appearing on my bank statement. ($17.02). I got another UBER ride after the 1st cancelled. Please return the $17.02 to my account.

  838. I need someone at UBER to contact me. I’m a detective with a local police department and someone used a stolen credit card number to use UBER on 2/4/17 and took $233.00 out of a victim’s account. I have not seen a way to contact UBER to help me find out who did this. Please respond to my e-mail below.

  839. No customer service help and no phone number to call. How do I change the phone number in my profile?

  840. Sir/madam.. My name is Sinikiwe henry zulu, from johanesburg benoni…. i would love to work with uber (become a driver) bt i dont have an idea how can i contact u interms of phone numbers or fex number so that i ll fex my cv . Your response ll be highly apreciated…bye

  841. today was my first time using UBER. My trip with Eddie was perfect. coming home was a nightmare. there was an UBER driver a few feet from me and he wasn’t coming up. Instead, it was pulling other drivers from the area. I was frustrated and he was frustrated. I am a nurse, and I was being called emergently. I kept logging on and having to cancel. I finally gave up and took a cab. Now I am being charged for 2 trips I didn’t take. Please delete, or call me directly to discuss.

  842. Are their any Uber drivers in Decatur? First and Last Names Please.

    I have to know who is behind the wheel before I step in.

  843. Hi this Anil Kumar
    Already am using your Uber app. I had some problem on yesterday onwards on your app. Can’t able find your customer service number . That’s why a message

  844. I am having a communication problem re 2 trips my daughter took in Boulder CO yesterday and I have no recourse as of yet. Please help me with this complaint

  845. the pricing has gone up 3 to 4 times
    i went yesterday from new brunswick nj to primrose ln e.brunswick for approx $20.00 in the morning.
    at 1130 pm i tried to go back to east brunswick from new brunswick and the cost was over $70.00
    please explain the cost difference

  846. I came to sign up as a rider, I went thru the steps per sign-up, when it came to my phone number the message read,” phone number is in use…” Please fix invalid field…I have had my number for over a year now and it has worked on many a data base, why it wont work on yours, I do not understand…nor as to why I even got that error message. then I try to lookup a toll free number for your company, and that turns out to be a no-go…sorry, if this is the best you as a company can do…I will stick with local taxi services, atleast I can contact them readily…

  847. I think is GREAT! My grandson uses it my husband and my cousin has been driving for uber for well over 10 yrs in another state.
    My daughter doesn’t have a bank account so I thought I would buy her an uber gift card for 25.00 that way she could get rides cause she doesn’t drive. But the card isn’t working.. What does she have to do in order to use the card??

    Sincerely ,
    Linda Mazzan Oh btw I do hope you get phone help here soon!!! I would love to speak to a real person!!

  848. At 15.40 a White Uber stop in Kloof Street. And 4 of us climb in. We thought it was a meter taxi. So everyone gave their R6. as he start to drive a girl stop him and said she phoned uber. Then only he told us that he is a uber. I think his name is Carl or Karel and the girls name Carin???. As i climbed out of uber i forgot my HTC phone in car…. Can u please find out for me and phone me. As for the fact that my email is not working.

  849. My account is quite confusing.As a former Uber Coustmer I accidentally signed up to become a driver as a results I am unable to sign in as a riding coustmer. I NEED HELP!!!

  850. Hello I am trying to get in contact with uber because today was my first ride with this service and I was not able to use the free ride I would like to know is there a way to apply a free ride to my account for future use Thank You

  851. Copy of letter which I will send to customer service..I walk with two canes, i ordered uber, the driver picked me up and said that he picked up the wrong person.
    He found another driver parked nearby ,his fare did not show,, he did not have my uber info , so I had to go to a cash station and paid him five dollars to drive me home.I assumed that my initial driver request, charge would have been cancelled . it was not , this is only the third time Ive used this service.I should not be charged for the drivers erroneous pick up.I could not log in after I returned home, as there were apparently password discrepancies.Though my password was quite simple so this too seems odd.
    I will not use the service again, unless this is refunded.
    Youd better get on the good side of physically impaired people ,come to a complete stop, dont make them get out of a fare and into another one ..or your business’ days are numbered
    Yours truly,
    G. DeMichele

  852. On April 5, 2017 I was charged $5.00 cancellation fee. I requested a pickup at 76 E Monroe St, Chicago but the driver said he was instead on Michigan at Monroe. However, he did not say whether he was north or south of Monroe Street. By the time I walked to Michigan Avenue, I did not see him. If I ask to be picked up at a specific address, I expect to be picked up at that address not around the corner.

  853. Tech support – Please change format of your receipts so that they print out on an 8 1/2 x 11 piece of paper. The price always prints off the sides. I can’t see the amounts and I’m trying to turn in receipts to company. Thanks

  854. im trying to drive for uber but im not able to verify phone number need it updated please help want to start asap

  855. I just opened an account and was trying to see how to use it. I have seen my sister use her app in her cell phone and she was first quoted the price of her trip and then will accept if she wants to get the ride. I was not given a quote and the driver just called that he is at my location. I said I was not going anywhere – I just just trying my account – I did not book the trip and did not make the trip so I should not be charged for anything.
    Your consideration is greatly appreciated and a reply is highly anticipated.
    Thank you

  856. Uber you need to have a working contact system and numbers as it is frustrating when you need to get help and can’t get any help

  857. Uber customer support is non existent. I have tried for weeks to get an response and have never heard from customer support. My account was hacked and I received no help. I am trying to revive my account and all I’m told is to contact customer support to reactivate, but after weeks of trying I cannot seem to get anyone to reply as to how I can re activate my account, it sucks!

  858. Very sketchy and unprofessional. I applied for a driver position over 2 months ago. They require some very sensitive personal information to apply. Then I hear nothing. No contact, nor communication at all. Then my credit report shows a new collection report, from a company I have never heard of.
    I meet ALL the requirements and no reason to not pass a background check. That is unless they do not like Marines, or former police officers.
    Be very careful of these guys.

  859. We used Uber while visiting Las Vegas and loved your service. However, I have 3 charges on my bank statement that shouldn’t be there. I had a few promotions that I already paid for. It is impossible to speak to a customer service representative about the charges. WHAT SHOULD I DO TO GET THE CHARGES REMOVED. I received email confirmations for each trip with a zero balance owed. As a matter of fact I have a small balance of unused credits. Please contact me with an answer. Thank you – Connie P

  860. My Uber account hacked via the app after using it in Charlotte, NC on Wednesday, April 12th.

    (3) hours after using Uber black to travel from CLT to the Westin Hotel the credit card on my Uber account had multiple fraudulent charges from Lfyt.

    I don’t use Lyft, ever.

    What can be done to protect my privacy better?

    Thanks,

    Corbett

  861. Uber promotes its service as cashless, but to leave a tip for a driver other than Uber Taxi you have to use cash. Until Uber allows tips of all types of Vehicles within the App., I will be using Lyft, which allows this option.

  862. I’m Extremely upset. I scheduled an u we around 2pm for a 6:20pm pickup. No one showed up. So I scheduled it again for right away. The driver accepted said he was 19 min away. 15 min go by and I get a message that he would be 25 min, was that ok??? Nooooo. This ride was a ride to work. He cancelled the ride. So ANOTHER driver was scheduled. And she finally arrived. However I was late to work. This was my first time ever using uber and already feel like you can’t be trusted to get you somewhere on time. Rediculous. Personally I think I should get a refund for the trip. It took over 4 hours to get the arrangement right.

  863. Hello I recently sent you a message on Facebook about the app that I’m creating and would love to partnership with you. It would highly increase your sales and profit. Please email me or give me a call

  864. Billing inquiry – My credit card remains valid, but when I try to order a car, your “system” continually asks me to enter a new and different credit card! HELP!!!

  865. This trip just now was to cost $55 not $110. I want a correction. I am a good frequent user all over the world and never would have approved $110 for a ride that usually cost $35 if you review my records. Please correct immediately.

  866. I used your service for the first time on Thursday April 26 but was charged exorpitantly high.Would you kindly consider to give some discount so as to encourage me want to continue to use your services in future again.Thanks

  867. I was book the uber first trip to sanjose then iwas waiting for uber out side of my house there is two exit of my house then the uber driver came to other exit of my house even I dont know I was waiting then then the uber driver was cancel my trib and they charged for 16.97 $ driver should call me I am waiting for u , he dont call he just left what is the wrong on my side why they charge

  868. I have been charged for 4 rides in Russia-I’m in Illinois US, by a driver. Have tried to contact UBER with poor results. I have used help in the app. No response. This fraud has cost me almost $50. and I can’t seem to get any help. What to do?

  869. I am not happy with driver who drove me this money. He charged me R79 and my invoice is only R26.00 can I please have my refund/change dropped at my office where he dropped me

  870. Well, what customer service experience? There appears to be NO Customer Service!!! Only a lot of text pages – none of which answers my questions!

  871. I was incorrectly charged for a cancelation fee of $5. The driving came to the wrong end of my block. I told him he had turn around to get to the other end of my block. The part he went to was blocked off for road construction. (Ellicott dr. and Oakhurst pl.) He should have been at Winchester St. and Oakhurst Place. He never did so I had to get log back on for another driver. The ride was for me and my mother who can’t walk far.

  872. I need someone with UBER to contact me regarding an inappropriate driver that picked up my 17 yr old daughter by harassing, soliciting & persistent behavior and representating himself as a Uber driver. A police report as been made.

  873. Pool ride timing was off on way driver picked 3rd ride share it made me late. if i knew Uber charging policy and timing was dramatically different 40 min. extra from regular ride I would newer taking this share ride big disappointment.
    Driver is very nice but schedule person has very poor job.

  874. Hi,

    I have been using uber for a while now. The last 3 times have been an absolute disappointment .

    1. The driver did not come to my location. However stated that he is and asked me to cancel. This cost me 50 odd rupees 2 times. When I asked them to cancel they said they can’t.- I let it go thinking it is alright

    2. When I took a cab from Shanthi nagar nagar bus stop to Kamanahalli, I paid by cash. How come this show that I still owe you guys 262 rupees.

    This is utter disappointment and a rip off. My confidence in you guys is dropping.

    Are you guys up to ripping customers and cheating. Very unprofessional. Today I want to take a cab and it shows I owe rs. 262. Are you kidding me. I will not keep getting cheated like this. I am not going to use uber again as you guys are cheating.

    I will go with Ola versus you guys who are trying to cheat.

    I think you guys owe me an explanation…

    From a disappointed customer,

    Christopher

  875. I dont have a customer issue. I want to know why i have not been approved to drive after waiting over a month!

  876. I think UBER is an unprofessional business. My son who is 16 years old has been using UBER for over 1 year. Last Saturday, my child requested an UBER to pick him up and I received a phone call from the driver stating that they are not allowed to transport a child under the age of 18, I told my child that I have never heard of that rule and we cancelled that UBER, charged a cancellation fee which is ridiculous, called for another UBER, that driver showed up within 3 minutes, NEVER questioned my sons age, took my child from his location to our home. I checked your website for the age limit and your website shows the under 18 “rule” went into effect March 2017. If that is the case, how come my child was and is still being given rides by your company. How does UBER think it is ok to take money from a customer for over 1 year, transporting my child around Salt Lake City and then out of the blue you are no longer allowed? You SHAME ON UBER!!!!!

  877. Dear Uber, After all of the great recommendations I received about your service and finally decided to give it a try my experience cost me dearly. I scheduled a ride the night before to be sure I’d get to greyhound on time. I got confirmation the next morning for a driver jarmin b who never showed up. Then I scheduled a ride with uber x that said 7 mins and too never showed up. I was going home to celebrate my mother’s 89th birthday and due to the inconsideration and negligence of this company i missed my bus. Since I did not ride I do expect my 15.97 for uberx as well as uber to be refunded to my card. Thank you but I will no longer be needing your service.

  878. Recently I had knee surgery and recovered at my mothers home, and I used her address to go back and forth to Jesse Brown VA Medical Center. However, I am having problems trying to reset my home address with Uber how do I clear out everything and start again.

  879. Uber Tech,
    I am an Uber Driver/Partner. I have noticed a serious flaw in the accounting methodology that is currently being used by Uber.
    I would like to engage in a meeting with some at the VP level to helpUber sort out this issue.

  880. I’ve never taken an UBER but I did experience UBER road rage on the freeway. We were in bumper to bumper traffic and there was no way to get away from them. Very frightening.

  881. my driver Lidia never show up ..i waited for more than half an hour for a 5 minutes ride…no apologies nothing …she just cancel my ride…i am sooo pissed.
    i hope i didnt get charge twice!!!

  882. These things are happening that are giving UBER a bad name. Drivers who charge false cleanings of the car, driver who is fined for not speaking English (Miami-Airport). Driver who causes problems with a passenger for refusing to turn off the car’s security camera. I work with UBER in Miami, I’m a publicist and marketing specialist for 40 years, and I do not like the image that many fellow drivers give, image, costumes, attitude … arrogance and arrogance thing that I felt using as a passenger service. ..UBER sold an image of style, exquisite, high, respect to the customer …… is that giving? It is impossible to maintain a communication with UBER, with operations, with management, I think they should give motivational talks … the conventions and those approaches work … we have to debug … I do not see “ethical” that a driver works for UBER and LIFT at the same time and also show both logos on the windshield of the car. Can I say Lift is different like this?

  883. I cannot login to my Uber account to add my daughter as I receive invalid payment method, even though my credit card it okay.

  884. I am not a happy person right now. I am a first time user of Uber and have already had a negative experience. I was following the instructions for trying to schedule a Uber in advance and the app did not have a section to choose a date and time as stayed in the instructions. So, a Uber driver shows up at my house. I informed him that I did not need a driver at that moment but for the following morning. Now, I am getting charged $5 for a cancellation fee because the app did not allow me to put in a time and date. If I don’t have some resolution to this problem I will be letting others know about my experience with Uber.

  885. Uber sucks! No immediate Rider support at all. The only way to get rider help is by typing and waiting for someone to bother to respond.

    My account somehow was hacked and a Russian’s name was on my profile (my login, my user ID, & my cell number). I made an appointment and went downtown Dallas to the Uber office and a lady tried to help me straighten out my account. Since I had never had any success using this website, she was trying to show me just how easy it was. She couldn’t get it to accept any of my credit cards for payment, so she couldn’t schedule a needed pickup for 4-days out. Her final solution was that the website worked, but couldn’t be scheduled for more than 3-days out. I tried all day yesterday to schedule a pickup for Friday, between 8:15 & 8:30 AM. If continually refused my credit cards. No matter what credit card we entered, it would not accept it. Finally, this morning, I put in the July 14th 8:15-8:30 and it accepted it. Next thing I know, the screen returns that the driver will arrive in 9-minutes. I start trying to find how to cancel and I tried it over and over. Finally, I got the Uber system to accept my cancel and then they charged me $5.00.

    We’ll I went back downtown Dallas today to Uber and was impudently told that they do not help riders AT ALL! I have to get any help on-line. 2-days earlier, I spent an hour and a half at Uber being helped (or at least trying to help). Today, I was told flat out that I would have to leave that they only helped Drivers. Additionally, this African-American female (at about 12:30 pm 07/12/17), told me today (at the Dallas Uber office) that if a driver is on the way for more than 2-minutes, the $5.00 cancel fee is applied. Well my phone never changed from the driver being 9-minutes out. She was overly firm and basically told me to leave that they would NOT help me there. She said it was policy.

    Your companies policies mean absolutely nothing to me as you do not provide any phone support and location support for riders, at all PLUS the web site clearly sucks in the problem solving area and lack of support.

    Copied from the web: “Phone Contact Numbers. Uber does not currently have telephone support.”

    I am contacting my credit card company to advise them what has transpired and reject the $5.00 charge. Additionally, I will be contacting the BBB plus entering my complaint on Twitter. And I have already shared my experience with all my family and friends on Facebook.

    It amazes me how sorry the support system is for Uber.

    I have never yet, had any success with this website and/or phone app with Uber.

    I would still like to use this service, however, if I cannot have any success using the website and/or support from Uber, then I guess, I will have to find alternate transportation.

    Again, I will be calling my credit card company to contest the $5.00 charge.

  886. I was over charged for a ride Sunday. Went from Bally’s to Rio and was charged $7.67. When picked up to return to Bally’s/Paris, was charged $18.19. The driver started taking us out of town and towards the Airport. I said where are you going? He said Uber gps had the directions. I said you are going out of town not back to the strip. He said I would get a refund but was charged the $18.19. no refund for their fault of using wrong directions. Should have been the same amount or very close to it to go back the same way we came.

    • I trust I will have my account credited for being. Liked twice for same trip at 3 am on 7/22/17. Please check records and GPS to confirm. I was pick up at Boston Logan on my way home. How could I have been pick up twice for same trip in same direction. Please rectify.

  887. I request a Uber service ride from my home to IAH. I was on my way out of the country for 3 weeks. The price I agreed on was $26.00. I had uses Uber before with no problems. By the time I checked again the price had been doubled twice that amount. I received a request from the driver soliciting a tip which never happen before. I didn’t have a problem with Uber before but this time this situation was disappointing, I felt robbed. The incident happen on Sunday July 2nd. I cannot use this service again until someone from the company get back to me.

  888. I need to know who to get in touch with about a charge on my bank account from uber. I need to find out where the person was picked up from so I know who it might be who used my bank account.

    • I am having the same issue. I noticed charges on the bank account I have with my daughter. All I could do was fill out a stupid online form. I did get an email reply stating the issue has been resolved, but no explanation as to what happened and who was using my daughter’s uber account and debit card, and how they resolved it. Amazing to me that there is no way to speak to a live person. Did you ever find out who was charging Uber rides to your account?

  889. Was unable to work on July 21,2017 due to the fact Uber ask for me to update the app try to do so unable to complete cause there were telling me my apple ID was incorrect its the one I started with so unsure why now it will not accept it need to have this problem solve so I can get back to work cause wont let me till app is updated. Thank you

  890. I had my credit card stolen and person has been using the Uber service consistently I need to find out the driver ID for a location
    Durie, or 2fvh5, or ntijm, Huwvr, S6tq6 there are more can yo tell me where they have been picked up I have made a police report on this today

  891. NO WONDER YOU COMPANY IS UNDER INVESTIGATION YOUR SUPPORT HAS NO PHONE NUMBER AND THE WEB SITE SUCKS, MY CARD WAS STOLEN AND THE USE UBER AND I HAVE BEEN CHARGED OVER $288 A POLICE WAS DONE HOPE YOU GO OUT OF BUISNESS

  892. I would like to talk to someone from Uber. You have a serious issue at Jiffy Lube Live. NO Uber drivers were available. Do you know why? I bet you think that the number requesting rides was higher than the number of drivers available? That may be part of the case however, when you leave the venue Uber has a big sign so you know where to get picked up at. By that sign was several Uber drivers parked. They had their Uber signs in the windows. So why then wouldn’t they take passengers? Because they wanted to charge people $100/person to take them for rides. The Uber rate for where we wanted to go was ~$10. Finally when they all left, one wanted $50, I ended up giving him $25 and he never once turned on his Uber app. This is the WORSE experience I have ever had with Uber and really makes me rethink every using Uber again. On your app, you need a way to report this behavior. If it is already there, it needs to be easier to find.

    • I agree. First, it took me a while to even find a phone number. There were 2 numbers for the corporate office in S.F. I called the toll free number, only to get a recording requesting you send an email regarding your inquiry/question/concern. I called the number for their office and only got a busy signal So frustrating!!

  893. HELLO…..I HAVE AN IMPORTANT QUESTION CONCERNING A
    VERY GOOD FRIEND THAT CAN’T DRIVE ANY MORE….I
    SUGGESTED A PLAN OR MONTHLY CONTRACT WITH UBER!!…..
    WHICH MAY LINGER FOR MONTHS….WITH HER DR. APPTS.
    I REALIZE I CAN’T CALL YOU…THAT’S OKAY…JUST HOPING
    YOU CAN ASSIST ME IN A PROGRAM…SHE DOESN’T HAVE A
    COMPUTER….SO I SAID I WILL TRY TO HELP. HER NAME IS
    JACKIE LULLIS..60 QUAIL RUN DR…DEER PARK,NY.

  894. I find it very odd that there is NO phone number that I can call to speak to a live person. I need to speak to someone who can help me with unrecognized charges on my daughter’s bank account. I submitted the online form and received a response (by email) that the issue has been resolved but there was no explanation of how they were resolved. I would like to know why the charges appeared on my bank account – was the debit card compromised, were they errors on Uber’s part, who made these transactions? I have questions and I would like answers from a real, live person.

  895. So I get my wife, my daughter and my son to start driving for uber and they get accepted with in a day. I have been waiting 30 days. Unreal?

  896. Difficulties in using free ride once an account was established. Correct code used but Uber Will not accept it. How to resolve this issue

  897. Last Night I requested an Uber driver and pool trip from uber. I tracked the driver and watched him get close to location and he was only one minute away. The DRIVER cancelled the pick up at the last minute and my credit card was still charged for the ride, that I never got. The total was 8.72. I couldn’t get my uber app to work after the driver cancelled to request another driver. So I got a Lyft driver to pick me up which ended up costing me 16.88. A total of 25.60 is was it costed me for a ten minute ride home from where I was because your driver (UBER) cancelled at last minute and never even showed up at location, but still charged me for the ride. I suggest you look into this and this driver and resolve this situation and refund my money before I contact my attorney. I will no longer use UBER in the future due to this and I am removing app from my phone and I want someone to contact me about deleting my account and payment information. ASAP. I will NEVER use your services again and I will tell all my friends not to use your services anymore either!!!!!!!!!!

  898. You app and your customer service is really poor, you have main phone number for customer service to contact someone when something like this happens and you have piss poor drivers who are always trying to scam their customers. You really should run a tighter ship if you want to stay in business. I have just recently put on facebook to over a thousand friends to not use your services, and they are passing it along to their friends. UBER is a piss poor service, over charged and over rated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  899. I am contacting you as my niece used my credit card without permission to purchase some Uber rides and I would like to have her account suspended for doing so .

  900. Good day, I am contacting you as my niece, Talia Muzac, who resides in San Francisco, used my credit card this week, without permission, and charged $30.70 from 7/23/17 – 7/27/17. This is not the first time she has done this to me. I would like her account suspended since she used my credit card without permission. Her actions are illegal.
    Thank you,
    Gabrielle Muzac

  901. there is no cusome care no, pls provide customer care no. in 6 kelometer ride i have paid 276 to the driver today. please clarify….

  902. The picture of the region is deceptive and apparently excludes Phoenix Sky Harbor Airport—
    I am sure most people will not see the excluded region hidden by the print above.
    The pass is of no value when you do not include the Phoenix Sky Harbor airport.
    I like the idea but question the deception.

  903. The ride for my first time was fine, but I was charged two different fees for traveling to 1 location which I put in 1713 whitefalls Drive Desoto tx and I only know about the $5.87 when I put my banking account in.

  904. I like uber, I don’t like there customer service help line. I like the price and the convinence of being able to book a ride over your phone, however I don’t like that at no point ever are you able to speak to a customer service rep/manager when there is a problem. I left my keys in the vehicle of the driver who picked me up at my home and dropped me off at the clinic. Once I left the clinic I took another uber home and when he dropped me off I realized that I left my keys in the first uber. I take the steps according to the help site, I receive an email response later saying the driver has found my keys and will get in contact with me. He never called. I email them again. Again, they say the driver will get in contact with me. He never calls. Its going over a week and I have yet to receive a call from uber company or from the driver. NOW IM SCARED THAT THIS DRIVER HAS MY KEYS KNOWS WHERE I LIVE AND HAS YET GOTTEN IN CONTACT WITH ME .

  905. I signed up to become driver but you are using my address from last year in California….I NOW LIVE IN MAUI, HAWAII….Please update your records

  906. I have a problems get on to drive my aps keep telling me to up grate my document when i up grate nothing changes would like to get busy working every time I’m off not making money can you please help me please so i can go to work thanks

  907. I ordered an Uber and I placed in the location of the destination required. I called the driver to verify. He said he doesn’t want to go to that location I specified since he has another ride shortly after.. I asked him why he accepted the order in the first place. He said I didn’t pay attention to where you want to go , hung up on me and cancelled the ride. Last time I checked Uber shouldn’t allow driver with such a horrible attitude to be part of their team.

  908. I have not been able to get an Uber ride after signing up, I am going to try Lyft and see if I have any better luck.

  909. There is no Customer number. Give me customer care number OR give me call. Driver is Misbehave with me. I want to put complete of driver.
    So I request you kindly provide me customer care number OR pls give me call as soon as possible. Other wise i will take any other big action. If I take big action your company name will spoil.

  910. There is no Customer number. Give me customer care number OR give me call. Driver is Misbehave with me. I want to put complete of driver.
    So I request you kindly provide me customer care number OR pls give me call as soon as possible. Other wise i will take any other big action. If I take big action your company name will spoil.

  911. I was just checking my bank account and it said I used an uber in San Francisco and I’ve never been there before and I’ve never lost my bank card and I haven’t used uber since Sunday

  912. I am unable to get through to Uber I had to redownload due to getting a new phone and all it does is spin around and around and around and never goes through what is the problem

  913. Not getting through to your server do not know if it’s a problem on your end or a problem with my new phone hats every download apps now cannot get through

  914. I placed a requested for uber today at 1103 and got referral crdit of $20 but after requested i didnt see the promo went through so i clicked cancelled right after that. After cancelled i saw there was a $5. The trip was around $32. When i requested for another one right after that bc i see the referral credit showed up. But this time the the price was like $38. I do not understand why the charge was so high after resubmitted and why there is a charge of $5. I am not so happy.
    Thank you

  915. I am new to Uber since my vehicle is in the shop. So far, I have had about 4 successful/pleasant trips until today. Please tell me how to request a NON-SMOKING VEHICLE/DRIVER! I recently had sinus surgery. The short ride to my destination was torturous. The DRIVER and CAR wreaked of smoke. I wish I could go home and shower. My hair and clothes smell of smoke as well, not to mention that I now have a splitting headache. Uber should have paid me to take that ride. I really need to know how to request a non-smoking vehicle/driver for my health!

  916. Hi!
    Can you use 3g phones or it has to be 4g smartphones?
    How many gb does it requires in a month?
    Hope to receive your email at the earliest.
    Thanks.

  917. I am a driver partner currently and my phone was misplaced
    I need to see if uber can help with tracking ?
    I left uner app open last night. August 13th 2017
    Tx u

  918. On Saturday August 12 2017 my daughter and her friend attended a concert at Wrigley field. At the end of the concert they ordered Uber and was instructed on where to go but there was a little confusion since the girls are not familiar with the area. The girls asked him to describe the area he was at. The Uber driver laughed at them and then began to yell at them and said he would not take them. Both girls phones were drained after the lengthy discussion and the girls were STRANDED!!!!! If not for a 23 year old young man who helped them on the red line and to their hotel who knows what would have happened! Oh and also my daughter was charged 5.00 by Uber for nothing but hell. I want an immediate response!

  919. Worst customer service I have ever experienced. There is not way to report or get a response when there is a problem. My Uber app was hacked and someone requested a trip on my account. I had never even used Uber but had the app downloaded in case I needed it. I was charged and have spent hours trying to resolve this problem. Finally contacted Credit card company to dispute charge. Uber’s on line service never gives you to opportunity to explain situations.

    I will never use Uber again after having had this experience.

  920. I take Uber to the airport all the time and it usually cost me $35. I took an Uber last night that was half the distance of the airport and it cost me $65. I’m wondering why it was so expensive. It was a standard Uber Sunday night about 10pm. Could you let me know why it cost so much?

  921. I just got an email condemning Nazi violence. As horrible as that was, I don’t seem to remember you emailing me anything about the black lives matter activist killing 5 Dallas cops, or Antifa putting dozens of average people in the hospital with about 50 attacks since trump went into office, some critical, just because they disagree with them politically. BTW, they just set fire to a county government building…. Like the NAZI murder, this is also the very definition of terrorism. Your political attempts aren’t very consistent, so you may want to get a new PR person before they embarrass you further. We both know you won’t change, though, because it’s “in” to ignore left wing violence.

  922. While Neo-Nazi’s are despicable so are the left wing Antifa/BLM scum that clash with them and are trying to destroy our country. So until Uber releases a statement denouncing them I will never set foot in another Uber vehicle. Your app is deleted and I will use Lyft or good ole taxi cab.

    • Patricia have you heard back from them? I have not heard from them abt my situation. Wasn’t sure if you knew of a number to speak to a person! So frustrating!!!

  923. I prepaid $100 on the Uber app to ensure that I had no problems while travelling. On 7/30/17 I attempted to prearrange a pickup for the following day at 0700 for a 0900 class that was essential to upgrade my professional license. I was unable to schedule a pick up and received the message
    request failed, please enter new payment method.  I contacted UBER help who assured me that they were having trouble with prearranged services and should have no problem the following morning. The following morning I received the same error messages (it was also linked to my credit card and PayPal.) Despite being told over and over again that they had fixed the problem, I missed my class and to this day it hasn’t been rectified. I ended up missing day 1 of  my course and it cost me an additional $200 dollars to make it up. I have been attempting to obtain a refund and UBER has continuously failed to refund my account despite almost daily communication  via email and the help application.  This company is absolutely horrible and  customer service is non-existent. Lyft is a much better and reliable service.

  924. I just received an email from Uber condemning hate groups. This is great. I wonder why they did not send an email condemning the violence when Trump was inaugurated? Limo’s burned, building smashed, left wind Democrats beating Trump supporters? I wonder why they did not send an apology when the black teens in Chicago pulled and beat the white man from his car because he “probably” was a Trump supporter? I wonder why I did not recieve an email when Black Lives Matter is killing police officers in Dallas Tx? I wonder why i did not receive an email when the democrat shot the senator? I suppose it is because you support the Democrats. Why Uber inserts itself into this was extremely poor judgement by Meghan Verena Joyce. Personally i am against violence of any sort. It seems like you are okay when the violence is “resistance”. I will begin to use Lyft

  925. BOTH sides are guilty in the Charlottesville riot. The left came to cause trouble. Look what the left extremists have done in Berkely, Portland, Baltimore, etc. They are animals and no better than extremists on the right. You are WRONG in targeting just one group. There is hatred and evil on the left too. Wake up call to the liberal whack jobs running Uber. You are not helping.

  926. On 08/07/17, My driver Jose, went to the destination location . He said he rolled down his window and asked a lady, if she was “Penny,” he said she told him yes, got in his car. In the meantime, I could see where his car was and said to come get me at my pickup location. He said the lady was still in his car and he had to take her home. He then came to get me, got lost, then came 20min.+ later. I ended up being charge for her fare, besides mine! I should have my charges adjusted to approx. $8.50, rather than almost $24! Please fix this, you can check with Jose, the driver to verify! Thanks! P.S. Please, please, email me with confirmation this was done! Also, when I put in my pickup locations, drivers tell me that it doesn’t show up, so they follow the “pin!” Please fix this as well! Thanks, again!

  927. Uber is the most difficult, frustrating service provider I’ve ever dealt with. My acct was turned off for no apparent reason and I can’t seem to get any response from my emails.
    No phone # to call!! No one to speak with therefore no accountability!! Last year I also sent a complaint when my trip was dropped after rates went to a multiple. The driver that was on his way to pick me up dropped my trip to LAX. When I tried again the price was 3X. I never received a response. I’d like to use Uber occasionally even though I’m using Lyft more often but can’t seem to get my acct open! Very frustrating, unprofessional and no customer service!

  928. I would like to have a full investigation done on my trip for 08/21/17. I arrived at work this morning around 7:05am, once the uber driver pulled off, I realized that I had left my computer bag in the back behind the drivers seat. I tried to flag him down however, he did not see me nor hearing me yelling. I immediately went to the app and followed the directions for lost items. I had to make two attempts before Uber set up the call with the driver. The driver didn’t answer the phone for 2 attempts so I text him and let him know that I had left my computer bag. He finally called and was very sure that the two women that he picked up right after dropping me off did not have a burgundy computer bag once they arrived at their destination. I asked him was he sure and he replied yes. Later, I sent him another text stating that I had a $300 reward for anyone who can return my bag. He sent me a text telling me that he would contact the two female riders for reassurance. If the two ladies didn’t take the bag and know one else rode in the car, then where is my bag? It did not vanish into thin air.

  929. I am a regular Uber customer. I always get great service. Yesterday was an unusual day. Maybe the eclipse interfered!
    App Your Trips 8/21
    $9.86
    $5 can (driver cancelled)
    Bank charges (PayPal)
    8.17
    6.19
    3.23
    Emails Uber
    New device signed in (not mine and charged password as instructed in email)
    1:19 pm auth 6.65 capture 4.86
    1:17 pm 4.86
    12:47 auth 5.09 cap 5.00
    Total bank charges 17.59 – 9.86 = $7.73 credit owed.
    Thanks in advance

  930. My computer do not allow me to go in ,so I need for hell your phone nr for chandler AZ . I can not find. so difficult . hell

  931. I can not figure out how to get someone to help me contact my driver about my lost phone. Can’t log into account without my cell phone! Please help

  932. I discovered 6 fraudulent charges on my JP Morgan/Chase Mileage Plus Card
    Yesterday and what were obviously a few that were Uber Fake billings also. I contacted the bank and they canceled my account immediately.Imagine my
    Surprise when two more Uber charges hit after I talked to them. Whether these
    Charges were done by one individual or it is systemic I don’t know but I can tell
    You that a number of things are going to happen: Chase will invalidate all
    Uber charges to my aaccount; They are going to initiate an investigation into all
    This; The KC Star newspaper will hear from me! Great Headlines!!

  933. Terrible!!
    New customer trying to arrange a pick up and unable to do so.
    Customer service number not picking up either.
    Terrible!!!

  934. I ordered an uber to 240 Broad Ave in Englewood, New Jersey. He got near my location and then went off in a different direction. I called him 8 times but he didn’t answer. I waited 20 minutes for him. He never showed up. I missed an appointment that I had to pay $50 for.
    I was forced to pay a $5 Cancellation Fee before I could order another uber.
    Please tell me how you will compensate me for the $5 cancellation Fee and for my time.

  935. need customer service got charged cancellation fee when uber cancelled waited at airport for forty five minutes and finally took taxi will dispute charge with credit card company if not resolved by uber

  936. I’m trying to update my insurance and car registration documents but keep getting rerouted to the pay statement page. Could you please fix this problem?

  937. I have contacted Uber and have not gotten a response. I need to does to someone in billing. I was charged $105 for a ride to the airport in Minneapolis. I ride with friends who were dropped off at THE SAME AIRPORT but at a gate not far from mine. We were told the charge was abt $35. I want someone to contact me ASSP!!!! This is ridiculous and it’s really bad business that there is no phone number to speak to customer service.

  938. I have an uber account but am in the UK with my NZ sim on my phone and therefore but the verification code text gets sent to my USA sim so I can’t change the phone number. This happened when I changed my sim back in the USA and was a very bad experience as drivers could not text me.

    This is awful – it has to change.

    How can I change my phone number without getting text to my other sim – can it be emailed?

  939. Good morning
    On Saturday I called an uber ride but the App would not confirm the transaction. So my friend arranged the uber.
    This morning I received an charge on my credit card for $4.00.

    Can you please remove the charge. Thank you

  940. I have tried to establish an Uber account for several months to no avail. I have had no luck with customer service. Why is this? Thank you.

  941. i have been trying to book a ride from kottayam to kochi and around and later return to kottayam… as i undersdtand you have started operating in kottayam too… a friend of mine took a ride from ernakulam to kottayam last week and i thought of using your service as i have used it whever we are in ernakulam area… pl contact me if service availablle here…

  942. Kenneth Correll and I Gale used you Friday evening to get home and I lost my phone its purple could you let me know if anyone turned it in

  943. I do not have an Uber account but I have lots of charges on my credit card for uber
    I cant find a way to contact uber and am very frustrated! Help!

  944. I cannot get into my Uber account on my PC. I have misplaced my phone and believe it to be in an Uber vehicle. When I try to log in from my PC, it sends a code TO MY PHONE for verification. I need assistance in tracking down my phone in an Uber vehicle. Please respond.The ride was booked through a friends account last night.

  945. I had an incident with your uber driver that have no education or communication skills . He took marijuana for replace of money on 9-3-2017 after picking me and a few people from the airport .

    He lied to police about what happens to me , protecting his weed supplier . Mahamond demrives 2 cars . One is white with no air and the other is a Honda Accord black on black and he works at Dominos pizza as full time . Mahomand is very immature and stay high on all kinds of drugs and a bad influence in passengers. Arlette Jackson . I had to call the police because I was attacked and Mahomand didn’t call the police , but lied about what occurred .

  946. Today around 12.30 I request uber ride. The guy appeared minutes after and parks across my address. I wait until he go around and came to pick me up. Finally after few minutes he asked me to go across the street to meet him. I denied because I have a wide open wound in my stomach. So is hard for me to me to move quickly. What he did wad keep going and left me there. A few minutes after another uber came and pick me up. I lost my appoinmet that was really important because of the first ride who left me there. Could you find him and do something about it?

  947. hi my name is Niroj Gurung. I am from orange county I am new driver and in google they write 500 bonus but they didn’t get me why I don’t know

    • uber write in google they give bonus but in orange county CA westminister they told me they will give the ride on 75 400$ something gurantee

  948. I was just talking to a nice girl that was really helping me out with confirming if my application had gone through and I accidentally hung up on the chat her name was Raine C. Just really wanted to apologize for accidentally disconnecting from you I have no clue how to get back to finish our conversation but thank you so much for your assistance greatly appreciated it very informative. ?

  949. My account was disabled/locked and I have been for the last few hours trying to update and pay the outstanding balance that’s due of me $216.46.
    There’s several attempts many many attempts with details in my account does have two credible credit cards along with a gift card for hundred dollars and a credit for $6.16 I have no resolution and no way of getting to work and I want to talk to and I’ve been emailing back-and-forth so this is horrible unacceptable.
    I done everything I was told I even sent a picture of my credit card both credit cards and for some reason because there’s a duplicate account there might be an issue with authentication. There’s duplicate accounts under the same profile of which are fully aware of there has not been any fraudulent activity I’m trying to did the credit cards with no success though it does except it but it does not allow me to book a ride. Not to mention I needed an ambulance two weeks ago when this all transpired and unable to do so I had to call the ambulance and they came here 911 I should say

    • 1st time Uber user…will never use your services again!!!!!! driver was horrible,car smelled like cigar smoke, had windows down and on top of it all, somehow he compromised our credit card with a $3.00 tip…we’ve notified out credit card server and they’re pursuing the non negotiated charge.This driver needs to be reported!!!!

  950. I niece took a ride with uber on Saturday and they said she threw up in the car when she threw up outside the car. They now took $150 out of her friends account and I want to see photos of it time stamped because this is not true. Who do I contact

    • Getting in contact with Uber is almost impossible when assistance is needed. I sent an e-mail and received no response. Uber quickly charges my credit card even when the driver went to the wrong address. Uber already deducted the total fee from my bank account. Horrible service.

  951. I recently received an Email from you concerning Uber ride in London. Im sorry but apparently my old credit card had expired and therefore the bill wasn’t paid. I was really surprised and dismayed about the amount of the Bill considering we took an uber from the Airport on Aug 31. The ride took the same amount of time and two things I was not aware nor did anything show me that the ride was going to cost me almost twice as much as i expected to. reading about the extra multiplier charge today and it is the most unfair thing I have ever heard of. Who gains from this (you and the driver) It make the driver look for the biggest fares for easy money) I could have gotten a ride from my friends or a cab for much less but no I choose Uber.. so this is my position, I will pay you the fee 65 pounds without the multiplier. Send me a bill for 65 pounds and I will pay you.promptly.

  952. I ride with Uber regularly to visit my mother in the nursing home and it has been extremely beneficial. Service is timely, so I’m thankful for the service.

  953. This is the second time I’m being over charged on Uber. My trip today was from Finsbury to Willesden Green We arrived in 20 minutes no traffic at all. Was quoted 15.50 at first and charged over 20 pounds. I have complained about over charging before. There was no way that trip costed over 20 pounds. Reply is expected from you.

  954. I am unable to contact Uber to report that I left my phone in an Uber vehicle. I do not have my phone; but Uber keeps trying to send a verification code to my phone so I could login to my account.
    How can I reach Uber via phone, cell, etc.?

  955. HI, WE HAD HUGE HURRICANE IN FLORIDA..SO I DONT HAVE CAR AND LOTS OF DAMAGES, NO JOB….I CANT AFFORD THIS TIME IS THERE ANY WAY YOU CAN REFUND MONEY BACK FOR THIS TIME PLEASE..I WOULD APPRECIATE THAT

  956. I have not used you yet but have signed up need to know what I need to do to have someone picked up at the Greyhound bus station and brought to my address what do I do help

  957. This is sickening! It must be illegal, I hope someone from a major Australian legal firm reads this post.
    I’ve been trying to find a complaint point/link to manage this privately with you, but there is no option that I can find so I have to post something publicly!
    It would appear you have no internal dispute resolution process. Are you a member of an external dispute resolution scheme? I thought this was mandatory. Which Ombudsman’s service are you a member of? Again, I thought this was mandatory in Australia.
    My issue isn’t even that big. However, this is it:
    You advise via your site that you can add up to 2 stops on your trip by clicking the + button next to the destination field, this doesn’t exist any more.
    Is it because you want to charge two lots of fees and quotes for two trips instead of a return trip? I used this option last time to take a trip to a bottle shop and back home – the cost was about $9 in total. This time, I couldn’t add a stop, had to book and take a one way trip, then change my destination once I was at the bottle shop to take me home, the cost about $15.
    This is sleazy! Uber Australia is rapidly losing credibility with actions like this and other issues I’ve read in this forum.
    Again I suspect this is illegal and misleading. Could someone from the legal fraternity take them to task please.

  958. Hello ,in reference to extra 52.00Charge on 9/18.. One charge for 38.68 was the only trip from Uber. Sorry don’t have exact amount but one fare to Dallas Love . and these 5.00charges

  959. Today I booked a cab from mangaldas market to seepz. I waited for half an hour and the cab didn’t arrive. Meanwhile the first cab canceled and automatically another driver took the ride. He was very rude and was screaming over the phone and hung up without completing the conversation and cancelled the ride too. I wonder what’s happening to uber?

  960. We flew into Austin Texas September 12, 2017 -tried to get Uber on my app – got a message not available – we then took a cab – got home on September 19 and our credit card company said $250 was charged to us on our card by Uber – we did not use Uber – how can I get a hold of someone at Uber to take care of this- I’ve tried everything all kinds of websites 800 numbers – want to talk to a real person- what is an email to Uber or a phone number or something – this is ridiculous !

  961. On the morning of Sept 15, 2017 around 7am I requested Uber a total of 5 times… the first trip was cancelled right away (under the 2-5 mins mark) because I noticed it was pool and not regular Uber. Unfortunately the next 3 trips requested, the drivers cars never moved and didn’t show up and therefore I was forced to cancel all 3 trips. I had contacted one of the driver at one point via phone call and text… the text showed it was read and no reply was ever received! Eventually on the 5th trial, a driver did show up. I was charged $30 for that trip, when the previous ones showed an amount between $14 and $16. Also, I was charged a total of $48.68 on my bank account (aside from the $30 trip plus $6 tip) and refunded $32.29 which means my charges on my account are still at $16.39 plus the trip that was actually taken. This isn’t the first time that this has happened. I am all for second chances and usually don’t have an issue with Uber or the drivers. But this needs to stop and this is becoming more of a headache than help solve our transportation needs. I am requesting not only a full refund of all the charges to my account but also compensation for the trip that was taken and/or further trips to be taken. So yes I am asking for a $30 credit for the trip plus all the extra charges that had been added to my account. The driver should keep the tip as he actually did his job and showed up. My Bank account continues to show 2 charges for $5 and 2 charges for $2 for the 4 cancelations that I had no choice but to cancel on in order to request a 5th ride. I have sent a msg on the app itself regarding this issue and never heard a reply back so here I am doing this all over again. Oh and I have snapshots of all the charges from the day as they appeared and the msg sent to the driver showing it was read with no reply back. If these charges aren’t resolved by the end of the week, come Monday I will be disputing all charges with my bank.

  962. uber bought my grand daughter home and hit my daughter car and pulled off this is wrong, the driver name is Nicole going from 8clarendon ave richton park il to sauganash st park forest Illinois some one needs to contact me right away, this just happened last night 09/22/2017

  963. My name Is Miriam Kondowe I recently travelled to Kempton Park and as I was close to Kempton Park I called the Uber taxi and when we were going out of train and I happened to be the last person the doors closed up on me. I did communicate with the driver as to what had happened. I was forced to o to the airport and back. As I was communicating with the tax driver he told me to cancel the trip otherwise I would be charged again. and I did exactly what he said. to my surprise each time I want to use Uber I am not successful. How do you help me in this regard

  964. I have had a tremendously hard time trying to contact Uber ,I am trying to a a person, body, since I can not find away to get estimate of what would cost on a daily basis to pickup and bring my daughter from school.she lives a mile from school

  965. I was wondering what the toll and surcharges were and waiting time?
    My driver was parked passed my house in front of my neighbors house, when he could of easily parked in my driveway. There were no tolls to pay so what’s that $2.90 charge for. Also he never had to wait 17 mins for me. If he had I would of missed my hearing.
    He was a decent driver but I question the age of some of the drivers cars.
    The ride back was a nightmare, his car was so old, had no shocks bounced me all over the back of the car. When I asked him about why ride was so ruff because he was driving in a relatively new freeway which the roads are smooth . He never answered, changed the subject to the music he was playing in the car.
    I suggest you check out the cars the drivers use, so safety. Make each car pass a qualification inspection before you let him use the uber company name to lock up customers.
    I’ve depended on uber several times to go to detroit. The next time is Oct 16th at 7:50 I hope to get a decent driver and car
    I would appreciate it if you would explain these extra charges
    Thank you
    Regular Customer
    Shelley

  966. Hello. I am writing to ask your drivers for their help. My daughter’s 2004 Jeep Wrangler color black was stolen from her residence on Gaston Avenue Dallas, Texas on Friday, September 22, 2017.
    If the vehicle is sighted please call the Dallas Police Department or 911 immediately. Thank you.

  967. On Sept 23rd 2017 I had a scheduled pickup for 5am to Sandfor fl airport from davenport fl about an hr ride. About 5 min before pickup i get a ntice that my credit card had been declined., I immediately called the bank and they infact said UBER charged 1 dollar and then declined to take any payment and that my credit card was avail and good., I immediately rescheduled on the app and immediately UBER declined my payment , I again called my bank and the confirmed again uber declined to take my payment.,I missed my flight, and had to buy another ticket for the following day., Uber driver decided that 76.00 was not woth his while, and decided to refuse payment and declined my payment twice as a way to back out of having to show up early and give the ride for 76.00..I lost several hundered dollars, i feel foolish to rely on a unamed person to pick me up, which my bank confirms the driver/uber declined twice to take payment., No one will answer customer service.,its a horrible experience,with no recourse and all a uber driver has to do is to not except credit card as valid as a way to back out when they decide its not woth their time, i would sue for breaking a promise/contract under false circumstances if i can figure whom or how to proceed.,

  968. I was charge 52 dollars because I spilled a little bit of water on the front floor mat. Dont you think that is a little excessive? I would like part of my money to be refunded. thieves.

  969. I was charged a $5.00 cancellation fee by Omar (driver) who couldn’t find us because he couldn’t read the UBER ride share signs at the San Diego Zoo parking lot. Dozens of cars located their clients at the ride share location (check your records). Our second driver, Sirvan, persevered and finally found us after I told him to look for the 25 mile speed limit sign. One of our passengers asked him to read the UBER ride sharing sign, he couldn’t. I don’t know how he passed his driving test, but please hire people who can read English. Thanks for listening. Please credit my account. Thank you.

  970. Can I take advantage of your offer consisting of $20 off for 5 rides? When I joined the Uber family I did not receive any special offers or perks, so is this a possibility? Thank you in advance for your help. Sincerely, Toni Richardson

    • Could I take advantage of your offer consisting of $20 off for 5 rides? When I joined the Uber family I did not receive any perks or discounts, so would this be a possibility? Thank you. Sincerely, Toni Richardson

  971. Could I take advantage of your offer consisting of $20 off for 5 rides? When I joined the Uber family I did not receive any perks or discounts, so would this be a possibility? Thank you. Sincerely, Toni Richardson

  972. i need to talk to someone at uber on the phone…i’m frustrated as i can’t find the answer to my question. what is the phone number and what is the number for the GL HUB in Kansas City on McGee street?

  973. I have been an Uber customer, but I am also a Breitbart News reader. I have uninstalled your app and will use other services from now on. Have a nice day.

  974. I will NEVER use Uber again! The final straw is when you used your company to trash Breitbart News – the ONLY news source I trust.

    I put up with a lot: your driver stealing my daughter’s private information to contact her and one of your California drivers almost get us into an accident with his aggressive, frightening driving.

  975. I am not happy that you advertise with the NFL and ESPN. The NFL: players, coaches, and owners are very unpatriotic. I am not happy seeing these people either: clinching arms, kneeling, or not even coming onto the field during the National Anthem. I will not use your service if you continue to advertise with these two organizations.

  976. the most disappointing trip I had, reach into my wallet to give the driver a tip and set my wallet down in the back seat. Once I got home realize what I had done no way of contacting anyone after spending 2 hours on the internet. Why they don’t have a real person to assist not sure what they are hiding. Called the number driver called me on but gave me a company number that gives you the run a round like there internet

  977. You have a driver named Gerry Rubin who must be higher than a kite who drives for you. Do you give these people drug tests? This guy is crazy!!!!!!!

  978. You guys ever test your drivers for drug use? You have this guy who must always be higher than a kite! Gerry Rubin I think his name is. he’s around san diego.

  979. Hello,
    I am a reliable Uber user. Last night, I had the same uber driver cancel on me two times and then pick us up. However, I was charged for the double cancellation plus my actual ride. I would like the two cancellations to not be charged on my account. How can I get a refund for this?

    The uber driver was very nice and maybe it was a misunderstanding on his part, but it is important that I receive this refund.

    Thanks!

  980. Questions regarding charges on my credit card account for Sept 2017– I need to know who ordered the service and the address of the pick ups and returns- These are not my charges– I did use Uber Sept 29th-

  981. one of your drivers is using my address as his mailing address. I know who the driver is and he has never lived at our address. This is just his way of letting us know he knows where we live.
    not only is he using your service as a means to upset us and the kids but he is using his employment as a means of stalking now. we have brought this to the attention of our attorneys and they have instructed us to contact you and request all mail be stopped before taking this before the judge.

  982. Hi!
    I want tocomment abou Uber service I requested yesterday. Twice a ride was requested and I did not see the driver at my apartment. I live inThe Province near unc Greensboro. The drive charged me a pick up charge. . I was standing outside my apartment, but I never saw the Uber dirver. The bill shows they waited 3 minutes, but I do not know where they were. Finally, I walked over to the main office of The Province where I found the Uber driver on my 3rd attempt.

    I want a refund for the “no show” charge.

    Thank you

    Laura Reeves

  983. i was travel on Uber cab from My office to my Home at 18.51 PM and Driver Name is Raj Kumar. He drooped me within Ten minutes about 5.30 KM but he stop his trip after 17.48 KM on 05th Sep 2017. were i would like to send my comp lent. i am travel about two year on uber.

  984. I ordered a ride this morning my name is Denise Womack 312 371 8592. I requested to be picked up at 2900 N. Richmond. I asked to be taken to work at 4840 N. Marine DrIve. THE DRIVER NEVER SHOWED UP AND YOU CHARED ME FOR SOMETHING THAT NEVER HAPPENED. I AM DISCUSSED WITH UBER./ PLEASE CONTACT ME ASAP 312 371 8592

  985. I had three trips cancelled on me today. Not sure why. I was charged 3 5.00 charges that I would like credited back to my credit card. I do not want the credit to sit on my uber account

  986. Twice in the past week my driver canceled and I was charged, but I cannot see this on my history. Both times the driver was at fault as I was in the area for pickup and the driver could not find me. I want a refund for both.

  987. Uber has been totally unreliable. Three times they have failed to appear- one time causing me to miss a flight to Mexico City.
    Lastly- last night I had a major problem with Uber eats. Was charged 44.00 on pay pal and never received my order for dinner. What is wrong with these people???
    an answer would be professional.

  988. I had to get a new phone. Some of my information was compromised. I can no longer use the email address that I had. I tried to change the email address numerous times with no result. I am trying to set up a new uber account. Does anyone have any suggestions?

    • My email address has been compromised and I want to log in with a new email address and password. Who can help? I cannot use my pass information.

      • I need to change my information so I can use uber again. Do anyone know what steps I need to take to make this happen?

  989. On the 2nd October I called Uber to collect my son but it never came and I’ve been charged R25. Again on the 9th I called Uber to collect me from Park Station, the driver called and told me to wait outside, I did but he never picked me up until they sent another one who was driver, Mandisi who was driving Kia Rio and she found me waiting outsdie the gate in that rainy weather. So can I request a refund for those trips charged for nothing.

  990. I cant begin to explain how incompetent and destructive the support at Uber is. My experience started with attempting to register only to find my email and phone number were already registered in Amsterdam, (I am in Texas with an texas email address and texas phone number), I recovered the account by changing the password but the first and last name on the account was not me. They were also greyed out and I could not change them. So, I opened a ticket. The response I got was to go through the menu and change the values. As if I had not already attempted that. I then sent ticket number two trying again to explain the issue. Uber support in response to that ticket, removed my email address from the account. At this point the account is no trashed and you cannot log in as there is no email to validate against. Also, if attempting to re-register the phone number is already in use.

    Now in parallel to the second ticket, I submitted a ticket attempting to get a copy of the receipt for the ONE ride I took which started this fiasco. The support rep on that ticket said they resent the receipt and gave me the email address they sent it to. Only god knows where they came up with the email address they sent the receipt to.

    So now that I have two threads running, I opened my third ticket to get the account straight and got sorry they cannot find any account with my information. This obviously because they are looking for the email address tat they had previously deleted. They have my phone number but appear to be unable or unwilling to use it to identify my account, even though it is as unique as my email address.

    Here is where the two threads come back together, Now uber support cannot find my account at all. After a few more rounds of cant find my account and me providing email account, phone number, trip information the amazing support organization deleted all reference to my account and I got to create a new one.

    The odd thing is, when I did that, it re-attached the credit card I had on file with the account they deleted. How does that happen and they cannot find the receipt for the charge they made to my credit card for the ride I took?

    Now for the finally, I had had enough of this and resigned to the fact they are incompetent and the receipt is never going to found. Being a bit of a smart ass, I sent one more response to the last support email stating they cannot find the receipt stating that I was just going to cancel the charge on my credit card since there is no receipt the service was ever performed. I just got another answer stating I can go in through the menu and update my information and that they would send the receipt to the email I wish to have the receipt sent to.

    Not gonna do it, these guys make the cable company look like hero’s.

  991. Good morning.

    I tried looking up your contact number so I can call and make my complaint. As am writing this now am in a cab heading to jibowu and am very sure I will miss my bus. I called your so called Uber drivers this morning to come pick me up, the first one told me the money was too small and couldn’t come, only for me to cancel and I was been charge 400, I still didnt mind. I called another who asured me he was coming. First of all the Uber app got my location wrong. Lagos is expanding and so is the company you guys should try and fit in new places into the map for your work. Secondly after trying to get the driver to come to a place that will be convient for both of us, I had to walk a long distance under the rain, called the driver and he said he was on his way to the pick up point. Only to get there and his reply to me was “safe journey” I was so infuriated, after the rain has fallen on me.

    A sincerely I tink you guys should do something about this, you dnt treat people like this. Am sure if you check your system you can see the car number and drivers that were this irresponsible. The last one was an Adeleke or so… because if you don’t I will be VERY VERY MAD at you guys.
    Sent from Yahoo Mail on Android

  992. Possibly Left a watch in the Uber ride last Sunday in Lincoln, Nebraska. Driver has not responded to three messages left. The driver was Toshia in a Chrysler Pacifica license plate number UMS751. The ride was at 1:27am on Sunday October 8, 2017. Can you please help or advise us with this? Who can I call since I don’t have her phone number. Thank you! Eric

  993. First of all no car available when trying to ride from sloane kettering nyc to nj last thursday night at 10 p.m. had to take a bus.
    2nd problem my husband has a phone that cannot put uber ap on it. how can he enroll in your program.

  994. How do I get a $5 refund for cancellation charge?
    On 10/14 at 10:03 pm i requested uber
    AT about 1015 PM the driver called and said he couldn’t find me
    I told him where i was (a block away)
    He text me and told me to cancel my ride
    I did not cancel my ride
    He cancelled me so i had to call for another ride
    He cancels & i get charged?

  995. My address is correct in system but drivers ALWAYS go to wrong location. How can I change where pun is apparently dropped? Thanks.

  996. I was charge twice for same ride on October 19.2017 at 4:20 am 18.90 and then I checked by account transactions later on that day, I was charged another 16.52 for the same ride by the same driver in Chicago. I contacted them I was asked to provide all the proof and I did that when they should have been able to seo watch their drivers more carefully.e themselves. I want my money redeposited into my bank account ASAP. they need
    t

  997. I have been locked out of my account. I don’t know why, and cannot connect by any email and I’m told that my mobil phone is in use. I’ll use Lyft. They’re more user friendly

  998. I HAVE CHANGEE CELL PHONES AND Cannot get user loaded on my new phone. I have been trying for 5 hours. I need to do uber today. Please help

  999. I am so frustrated there is no way I can get in contact with anyone in Uber. for the past 6 months I’ve been charged several times in two of my credit cards for services I never requested neither received,In fact yesterday October 21st it appeared a 9 rides charges. I am sick and tired of people in this company may have access to my personal credit card information even after I canceled the previous card they been using the new card. NEVER EVER USE UBER ANYMORE and I will make sure to share with all of my friends about these non acceptable experiences.

  1000. Good Morning,
    I am been using the Uber for the hole of this month already, and it was know by 3 incidents that I have to pay more as the amount that appear on the uberX when I requested it.
    Please can you assist me in this matter, why is this happening????
    For example the amount shows R41.00 the I had to pay R56.00 on two occasions. This morning it showed R40.00 and I had to pay R63.00..

    PLEASE EXPLAIN THIS TO ME????????

  1001. Since your company contact info I need someone to call me ASAP. Someone is using my mother in laws bank card for uber service and I need to find out how it is and to cancel her card through your service ASAP. There has been almost 200 dollars used from her bank account

  1002. uber has the WORST customer service i have EVER seen or experienced…i bought 200$ in giftcards on my account and when i try to take a short ride it NEVER works says invalid payment method..i have contacted them and days later still no resolution what is the point in having an uber account with money that you cant use. all they say is please be patient…after this experience if i ever get it resolved i will no longer use them once the money is out. they should all be fired

  1003. I requeat 2 times for uber and They driver’s cancel the ride and my car was charge the money can u fix that and send the money back

  1004. I would like to speak with an UBER representative regarding UBER driver parking issues at the San Francisco Marina.

  1005. Uber is the worst car sharing service ever! The app sucks. It will not allow me to use a prepaid credit card and after buying $200 in uber gift cards that I can’t use without a regular credit card. (for family visit ). Now.than to their stupid policy regarding credit cards I am stuck taking a taxi to share from Huntley,I’m (an hour away). I hate this company and their lack of customer service and hope their company crashes and goes out of business.Thanx uber for screwing me over.

  1006. please can someone help me? I referred my sister but there was no place to put my referral code.
    her name is maria riccio please give us our credits..
    thank you john riccio

  1007. The morning of October the 29th I got on the app to schedule an Uber y’all were having some type or errors because it kept booking me for xl send a message to three different drivers and then a book me two cars and then the app was showing me a Honda Accord with picking me up then the driver that was in front of me was in the Nissan Altima are totally different car who didn’t have my information for the Honda Accord driver did have my inform never showed up I was Bill $10 and I would like a full refund the XL driver told me to cancel and try to reorder for regular Uber and I need someone to to call me I’ve been trying to get in contact with Uber via email also by phone and I was unsuccessful

  1008. I’m at Jacksonville international Airport and ordered an Uber. It initially said six minutes and when I got down to one minutes I waited for approximately 15 minutes before I canceled. I tried calling the driver Kevin 4 times and it went to voicemail. I also sent him a text with no response. I don’t think I should have to pay the $5

  1009. I received charges on my credit card that are NOT correct. I need this straightened out immediately. This is unacceptable and NOT fair.

  1010. A driver left me in the lurch this morning causing me to be late to an important meeting. I called Robert and was told that because someone left a phone in his car, he was not picking me up. Then I was told when I cancelled the ride I would be charged $2 for the cancellation. Not good performance. The second driver did great, but I was still late.

  1011. I requested for UBER ride on the 09/06 2017, TRIP WAS CANCELLED BUT MONEY NOT REFUNDED SAME THING HAPPENED ON THE 11/06 2017 money was taken from my account., but for incomplete address driver cancelled TRIP CHECHCARD 0905 UBER TECHNOLOGIES 8665761039 CA but my money was not returned to me ASWELL checkcard 1104 UBER US Nov04 W 8005928996 CA. I REQUEST IMMEDIATE REFUND PLEASE

  1012. The last two days in NY represent a low water mark in my Uber experience. Last night I had 17 minute waits that when I cancelled immediately advised me I’d be charged. I had a driver sit in one spot for 10 minutes. And finally you extorted 73 dollars to get a ride in 7 (actually 12) minutes. You all are falling off a cliff.

  1013. I arrived at Newark Airport Monday evening at 8:30. I tried to get an Uber ride at that time and was informed that there were no cars available. Why? The same thing happened last Thursday at Los Angeles Airport. Is this what I can expect at all airports at any time? Please let me know since I travel often and want to know my options.
    Thank you.
    Sondra Elkin

  1014. I am trying to create an Uber account. My wife and kids use Uber but I have never had an account. I received an email from Uber that I am banned for questionable activity but I have never even had or used an Uber account. Do not know why.

  1015. Tried ordering a ride in advance because I had to leave for the airport at 4:15 am. I got a text telling me the driver would be there at 4:15 as scheduled but then I got an e-mail confirming my 3:15 am pick up was scheduled. There’s no way to contact Uber to make sure I’m going to have a car at 4:15. This is crazy. Customer service sucks.

  1016. I am going to need a ride to LAS from my home on the morning of Nov 16th, to be here no later than 4:30 am to catch a 7 am flight out. How can I arrange this to be sure there is a driver around at that time of early AM with a big car or van or suv to hold 4 check in bags and 2 carry on’s, with two passengers, my wife and myself?

  1017. At fll airport sun 11/12/17 I tried three times to get Uber first two were completely un successful I tried the third time got half a message no photo I found a different means. Believe me the sight wasn’t working properly when I got home I was charge for trip I couldn’t take because of web site or weather I love Uber but!!!!!

  1018. I was wondering if you had a gift card or something for me to give a gift of money for Uber for someone to use?
    I would also like it to be able to be used wherever in the World Uber is available.
    Do you or anybody offer this type of gift card?

    Thanks,
    David Reinecke

  1019. It took me a long time to find this link.
    I have a relative that needs female drivers to feel safe.
    Is it possible to request a female driver? She lives in Irvine, CA. She is in her late 50’s.
    Thank you.

  1020. My husband lost his cellphone on Saturdagy night and we think it fell out of his pocket in our Uber driver’s car. We have been trying to get hold of our driver since yesterday with no luck. No reply on any of our 4 messages left on this Uber site, no way of contacting anybody to find the driver’s number either!!!! Very disappointing!!!

  1021. I waited one hour for Uber to get to my house.
    Two drivers cancelled on me because they used a different location.
    Please refund me the cancellation fees and the trip.

  1022. Uber in kenya is horrible. I requested uber on 30 oct 2017. The driver that picked my trip was still on another trip which he could not complete in the next 20 mins, after around 10 minutes he called me and told me he is on another ride and there is traffic. i decided to cancel the trip (i understood that). on Saturday 18 Nov 2017, i requested for a trip. i could see the driver going past my pick up point . I called him severally but he declined my calls. Later after 30 mins is when he called and told me he was on another ride and he is finishing it, i waited and waited till he called and said he cant make it. I requested Uber again and the next driver also did the same. She came past my location, and proceeded ahead. i could see how she was going, she called me 45 minutes later and told me she is now ready to pick me. I declined , just thought to myself, what if it was an emergency, would i trust uber in the last two scenarios? i had to find other means to get to my destination. She requested me to cancel the trip which she knows i will be charged some cancelation feee. i refused she slams the phone and forwards my request to another driver whom i told the whole story. now i see my profile has been credited 150 ksh. Please uber support, you should have a way to handle such mischief. Probably this is the last time i will be using uber and spreading the same to my friends so they would look for alternative ride now that uber is not reliable.

  1023. Uber driver deducted cleaning charged $80 from my account without cleaning receipt also complain brain if my boyfriend who was drank before ride uber but driver complain was he was farming or drinker inside car. Anyway driver cleaning charged immediately and uber company side took driver side one way. I think driver took $80 from my account was no right to do.
    I need refund to my bank account immediately other wise we bring nyc consumer complain department.

  1024. 1st time Uber user…will never use your services again!!!!!!! driver was horrible,car smelled like cigar smoke, had all windows down and on top of it all, somehow he compromised our credit card with a $3.00 tip….we’ve notified our credit card server and they’re pursing the non negotiated charge. This driver needs to be fired!!!! Uber needs to refund our money!!! Why do you make it so difficult for someone to contact you about a serious complaint? no telephone # to speak with someone about this!!!

  1025. Hello, this is an EMERGENCY email concerning my cell phone being left in a Uber car today 11/23/17 around 5:30pm. Please, please try to contact the driver who still has possession of my phone. This is very urgent and for some odd reason, the uber website is not allowing me to look up the “Trips and Fare Review” option on my profile. I am also aware of the $15 return fee. Please contact that driver so I can recover my phone. Please and thank you

  1026. first time using uber !!!
    1st. charged us $16.00 date of travel was 11/10/17 2nd. driver charged us $26.00 on 11/13/17 for the same exact distance and he added $5.00 tip to my c.card,that i didn’t approve are they asking for a lawsuit ???

  1027. I will never use Uber again!After waiting 25 minutes, your driver Gary Cooper, called n said he was taking another fare. This is outrageous! I want a full refund for the $13.95 this driver should be fired immediately ! I am going to tell everyone I know,not to use Uber!! I’m also going to contact the BBB n New York magazine, this has happened before. I am left with no ride and now late fir a business meeting… You guys are the most unprofessional company I have ever dealt with!

  1028. I had multiple driver call me for a pick up and I could not get them to stop. they kept sending driver after driver with no way to stop them, no # to call ,even the drivers did not know what to do. there is NO customer support. Also had me going in circles on there website. issue still not resolved.

  1029. Even after giving all the info to prove it’s my account & you can’t still reset my password. I don’t have time to go round in circle. Pls delete my account.

  1030. After so many e-mail back & forth my password still not been reset. Even after proving it’s my account. Really don’t have the time. Pls delete my account.

  1031. Subject: RE: Uber trip cancelled
    I wanted to send an email about my poor service by lobsang yesterday. I was trying to get a uber from the Honolulu airport. I believe I started the request at 4:15 and he should have arrived within about 15 minutes. I finally called be it appeared that he passed us multiple times. I called him and I now realize this was the first day for uberx to be able to pick up at the airport. In any case the driver did not know how to get to the second level. The app was very accurate for directing us to go to the correct place for pickup but I guess there was some entrance that he needed to use and he could not find it. After talking with him we went back down stairs to meet him but the police said if he stopped he would be fined. I called him again to tell him and at that point he said he would have to cancel. So the result was we waited over 30 minutes carried all our stuff back down stairs and then he cancelled.

    I was disappointed about this but mostly want to recommend that you somehow tell your drivers the best way for them to get to the Uber pickup point so no one else has this experience.

    I requested another Uber and the driver (Tong) arrived about 5PM and knew how to find us. I did call prior but he told me he knew how to find us and that it was the first day for UberX at the airport. The ride with Tong was very good but after the 45 minutes delay we are now in rush hour traffic(not his fault).

    Thanks,
    George

  1032. I live in New Jersey and I got charged for a ride on 12/04/17 in Francisco/ca for $46.69 I want a refund now. Get back to me asap. This is the second problem I have had in less then a week what is going on!!!!!!!!!!!!

  1033. I filed a claim against Uber on 12/3/17…Someone used my card information on 12/02/17 and paid Uber for 5 transports, How professional is this company??? isn’t identification required??????

  1034. I was stranded after 8 last night because the previous ride with Sandra at 5:40 for $14.71 was not disconnected. I had this exact problem with a different driver 2 weeks ago.
    BTW I tried to rate this excellent ride and give her a tip but couldn’t do it.

  1035. I work for a company that manages shopping centers and would like to work with Uber to set up designated pick up locations, how can I make that happen?

  1036. I WAS CHARGED ON A CANCELLATION MADE BY THE DRIVER I THEN HAD TO REQYESTED AGAIN .. I GOT AN EMAIL NOTIFICATION SAYING ZERO AMOUNT ON CANCELLTION HOWEVER ON THE CANCELATION AMOUNT WAS ADDED ON THE 2ND TRIP FEE … I FAIL TO UNDERSTAND WHY I NEED TO PAY IF I DID NOT CANENCEL THE TRIP

    I DONT KNOW WHY THE 1ST DRIVER CANCELLED THE TRIP , I HAVE READ THE TERMS AND CONDITIONS THAT ABLES A DRIVER TO CANCEL A TRIP AND NONE OF THE OF WAS DONE ,

    I ALSO FOLLWED ON THE MENU PATH help.uber.com TO LOG THE COMPLAINT THERE WITH NO SUCCESS.

    I will await positive feedback 🙂

  1037. Why I am leaving Uber. This company offers zero customer support. I set my son up on Uber family. He’s at the airport now in LA and Uber whats a picture of my credit card using his camera on his phone, so it’s impossible to do. Uber app explains very little and offers no way to call anyone. So you screwed my son. I had to search the web to find this worthless sight. I suspect they put up this web site so you can bang out your frustrations, but they will never respond back. I just downloaded the Lyft app. Hopefully they will offer better customer support. Goodby Uber, A prior 5star customer

  1038. Hi,
    To Whom It may Concern;
    I, Betty Jean Miles have been trying to reset my Password for 24 HOURS. I have not received the LINK as UBER stated, “I would receive to RESET a PASSWORD.”

    Thank You!

  1039. My work credit card was charged for two rides I took this weekend.
    I need the charges to go on my personal credit card.
    HELP

  1040. Your ‘Driver App’ is nor working on my phone. I have heard the ding for a customer requesting a ride but app only spins (thinking) but won’t open!

  1041. Support;

    With Pelican Landing being a large community where addresses or names are a necessity to gain entrance through our gates… I would suggest that a “Unit #” be available when providing the address for pick-up especially; drop off, the individual transported would be able to give that specific information. It would be a good thing to happen for the drop off location as well; however, not as crucial as for the pick-up.

    I hope this would be something that could/would be considered. I think this would help your company, drivers, and your customers immensely. What information is given to the driver in regards to the pick-up information??

    Thank you,

  1042. I’m pissed, my ride last night was 32.00 plus which now puts you in the category of regular cabs. Unacceptable.

    Also, to reach you guys is like contacting BofA, why don’t you like your clients.

    Uber has gotten too big for their britches, done.

  1043. The service at Miami airport has been awful. I waited 30 minutes she a car and it kept going from 7 to 3 minutes and the driver never came. It happens every week. The wait time is deceptive. I have to wait at least 15 minutes and sometimes more for the driver to show up. It is awful and I am going to start taking a cab because of the aggravation.

  1044. This is not a site that is easy to find answers to your questions. Such as can I give a gift card to a 15 year old to use for transportation when he needs it.

    You need to have another option that is manned by someone to answer questions. My neighbor also has been trying to get help with signing up. He signed up but didn’t finish with card info and now there is nowhere to get help as it will not let him sign up again

    This is the least effective website I have seen in a long time

  1045. As far as I can tell. You have no customer service. I have a real problem. Someone was using my account for UBER. At least 20 times in 2017. My Discover bill doesn’t show where it was used. The credit card company has reimbursed me. They would like to investigate, but need some details. We don’t know if the card was stolen, or my UBER account was accessed.

  1046. 12/12/17 waiting for uber in front of st mary’s hospital on shrader. I could see “Steve’s” car inching toward me and then boom! he cancelled ME!! And I got charged 5.00. Super annoying and what is more annoying is that this is at least the 4th email I have sent with no response.

    So what is the deal?

  1047. I’ve had nothing but bad experience with Uber. Signed up YEARS AGO I’ve done the “I am not a robot thing” 14 times and entered phone # and email address etc and never get to the same response two times in a row.

  1048. need somebody to call me from Indiana or Chicago want to start working for your company asap need phone numbers to Chicago or Indiana offices to get started

  1049. Please help me. I have left my Sony camera in an uber car today being 25th December 2015 (Christmas Day). Our driver was Sajjad Hussain and he picked us up at Montrose and drove us to our address being 82 Bayswater Road, Croydon, Victoria, Australia.

    If you would please contact the driver, and/or provide us with his mobile number, this would be much appreciated.

    Thank you in anticipation of your help.

  1050. I would like an Uber representative to contact me back about how to properly submit a formal summary explaining about my past history. I’m trying to apply to become an Uber driver & everything on my background check is of the old man that I used to be, not who I am now! I’ve giving my life to Jesus Christ & He’s totally set me free from all of my past Addictions & now everything in my life is all positive & fantastic! I’m pursuing my LCDC Chemical Dependency counseling license in Drug Addiction counseling & have been accepted in the Cenikor Addiction Rehab Clinic for Adolescents to show others how to break-free of all of there strong holds.

  1051. I can not even get any help I had to miss work !!!!!!!!!!!!! and I have an appointment at 3 (its 1:35 now) and I have no idea how to get ahold of and kind of support ! this is ridiculous !

  1052. Hoy por la mañana nesecite los servicios de uber mi carrera de mi casa al trabajo no llega a los 10 minutos y me cobrarom 61.00 la chofer no habla español y llegue a 830 a mi trabajo espero sea sunsanado el saldo cobrado graciad

  1053. I travelled by Uber from Entally Padmapukur to Calcutta University Salt Lake. My fare was 69 rupees. I paid 70 rupees. Surprisingly after that ride, every time I tried to book, an advice popped up requesting me to pay 41 rupees. It is a cheating tactic you are adopting. No amount is due to me. As a result you are missing lot of rides by me.I NEVER kept any amount due and I am not going to pay this undue amount at any cost because it is a dire lie.

  1054. I had scheduled ahead a pick up for my mother who is 84 years old for a doctor appointment. The driver never showed up. I was charged $7.36.
    My mother was sitting at the front door of her apartment building from 1:30 – 2:30.
    The pick up was scheduled between 1:30 – 1:45.

    First, I don’t see that it was fair that we were charged. Can you please remove the fee?
    Second, I feel we should have a credit on my account for another ride. The doctor won’t be able to see her till next week. Can you please place a credit on the account?

    Thank you,
    Dori

  1055. Uber Eats standards have gone down hill. They charge a high booking fee. They now solicut for a tip after the order is delivered. It started of great no tipping. I’m paying a $5.99 booking fee, why should I also tip?!? I’m tired of companies putting the burden of proof saying their employees on the clients shoulders. Their drivers often take multiple orders at once, which causes your expected delivery time to be delayed and kore importantly, if you ordered hot food it’s deliveted COLD. There is nothing worse than col & soggy fries. This problem has gotten progressively worse. I use to be a BIG advocate of Uber Eats, telling everyone about it and using it often. The company grew, but they let their quality standards. Other companies have spun up offering similar service, I will start trying their competitors.

  1056. i was charged $5 for cancel ride. Sun 1/7 @9:04am (pool) loc: 2320 n. harbor dr, san diego. I stood out front and get msg “cancelled”. i did not cancel this ride! went thru process again and, about 4 min later, another driver showed up. really crummy that you have NO phone # to talk to human. uber was working well up to this point. the customer is over a barrel since you have visa # you have made it very difficult to communicate with this company

  1057. I was recently charged a cancellation fee for an airport, Fort Lauderdale, pick up. The driver, Irahin, failed to meet me at the pick up point, lower level between terminals 1&2. When I tried to contact the driver all I got was voice mail. When I requested a 2nd driver he picked me up at the designated spot within 5 mins to 6 mins. Why am I getting charged for Irahin’s inability when the 2nd driver found me almost immediately.

  1058. Hello Uber Call Center,

    My name is Charles David Gross and I live in Charlotte, NC. On January 22nd of 2018, I received a ride and I lost a blue duffel bag full of clothing in a compact SVU driven by “Arturo.” I was coming from:

    Resident: Wendy Arundel, Unit 1701. She’s a great and dear friend of mine.

    I would like to verify/know where the “lost and found” is to grab these belongings. If all else fails, we will pay the fee to have them dropped off at Hyatt Place, at the concierge area in the lobby. In fact, that would probably be the best solution, to drop it there. Arturo seemed like a decent fellow and I’m sure has zero animosity against me, and He will send them to concierge, as soon as he gets a chance. The only reason I’m having an issue is that Wendy Arundel Ashley ordered the Uber for me, the undersigned:

    Please drop this bag off at Wendy’s residence. (the Hyatt, concierge will bill her for the bag, and I’ll come get it from Arturo).

    My chief criticism of Uber is that when situations arise like this, where is a call center?

    Warmly,
    Charles David Gross

  1059. Uber should include a 20 per cent tip for all fares above 10 dollars. That would help feed your drivers and their families.

    • Uber should add a 20 per cent tip to all fares above 10 dollars. This would help drivers feed themselves and their families.

  1060. There is a ten dollar+ charge on my account for today. I have not even left my apartment today, so obviously, there has been an error. Please correct it. Thank you. Cornelius J. Sullivan

  1061. I am a regular user of Uber. Today I engaged a Uber taxi from Bangalore International Airport to my residence at 43, 5th Cross, Shree Balaji Krupa Layout, RK Hegdenagar, Bangalore 560077. The driver took from me through Paytm Rs.643/- as fare because there was a cancellation charge of Rs.42.50 pending against me. In addition he did not deduct the Rs.125/- I paid as toll in the toll booth. Thus he has overcharged me Rs.168/- This may be refunded to me. The driver should be also punished for cheating the customer. His name is Giri and his mobile No. 9538601003 was given to me for paying him Rs.643 through Paytm.

  1062. I have 2 concerns that can not be met by your extremely frustrating help menu.

    1. An Uber driver cancelled a trip on me this afternoon nearly causing me to miss my bus. I got another driver but his ETA went from 4 min to 12 so Icancelled that trip to get a driver who was closer and was charged $5. This seems unfair.

    2. The driver I finally got was great and showed up 1 minute, but I accidentally gave him the wrong rating. I meant to give him m a 5 but accidentally gave him a 1. Please correct this!

  1063. I was charge a cancellation fee of 6 sing dollars on 20 Jan 18 early morning..
    The driver could not pick me up and says he do not know how to cancel my trip.
    Says he will go to Uber office to cancel it.
    I book another uber using my wife’s mobile to rush to the airport because the apps is still showing my current pick up trip which is not happening.
    Upon returning from overseas and checking my email, found the cancellation fee is charged to my credit card.
    Why is this happening when your uber driver cannot pick us up and do not know how to cancel the trip? Please action and your end and reverse the charges. Please advise asap.

  1064. Took ride from airport, should have been $33.34 plus 10% tip. Noticed driver did not close it out right away. Was charged $50. plus. Am new customer. What happened?

  1065. My name is Tanya Wells, I requested an Uber for my mother today (02/02/18), and an Uber driver picked her up and the fare was $4.72. When I look at my payment history and my bank account, I see two charges for Uber, one for $4.72 which is correct and an other for $4.34 and the driver’s name is Rafael, he did not show up. I need to be reimbursed $4.34. I don’t know who Rafael is and I nor my mother rode with him. Awaiting for a reply from your company.

  1066. I used uber for the first time. The fare was $76,00 and I paid him $100,00 in cash. then uber charged me another $76,00 on my ATM card. I got totally tricked and ripped off. I have been trying to reach uber for hours. They have no phone number and no email that I can find. What they did is criminal. I thought I was paying the fare plus a $24,00 tip.
    In addition to that there is another $5.00 charge for a cab I never even ordered. They said I didn’t show up for the ride so I got charged. I’ve never heard of the address that they claim I ordered a cab to.

  1067. Hello,
    I am having a problem Downloading my 1099 Tax return to my Desktop Computer.
    I am not a happy Camper. You are not informed when you apply to drive as a Partner for Uber you will not receive a paper Return or an email of your 1099. Why give an email Address email address and Uber don’t respond to Uber Partner Drivers.
    This is misleading to a person or person(s) that have or have had a REAL JOB.

  1068. I would like to reactivate my account. When it is disable it says you can reactive in 30 days, it has been 30 days but it is still disable. Would someone contact me via email soon? Thank you.

  1069. My dilemma, is requesting a specific size vehicle case & point on the 20th of this month my wife & I are going to the airport PDX and we have 4 checked bags plus carry-ons; how do I request an Uber ride that will have a vehicle large enough to accommodate us? (Current inactive Uber driver myself)

  1070. On 2/2 it took 3 drivers before i got my ride.The first driver was evidently given a wrong address and was driving around 4 or 5 blocks away, LOST.
    He never contacted me by phone. He just cancelled the ride and i was charged $5.00
    The second driver did not show up either. i was able to contact him by phone to give him my correct address, and directions. but he could not or WOULD not tell me where he was so that i could assist him. He cancelled and i was charged a additional $5.00
    i had to wait for the third driver to finish his current trip in the area before he could come and get me.. After he finished his trip i was able to contact him by text and give him my correct address, and he arrived at my front door without any problems.
    because of these delays i was a half hour late for my doctors appointment.
    my correct home address does not show on your gps, and when i pin it the drivers are given a wrong address,
    even when i am picked up at a different location to come home and they drop me at my front door, your gps shows the drop off at a different address.
    I SHOULD NOT be charged a cancellation fee because the driver has incorrect information and does not arrive where he is supposed to.

  1071. My app keeps crashing as of Wednesday. Does anyone have a direct contact for the Uber Tech support. Or can something I can do to make it work

  1072. I am trying to contact someone about me scheduled ride. I am unable to drive and thought that scheduling a ride in advance would be good. Instead I am left not knowing if anyone will come and take me to the airport. How do I find out?

  1073. So glad uber has come to southern NH. For those of us unable to drive it is a great service.
    My husband and I can also leave our car at home when we leave on a trip and know that uber will get us back and forth to airport.

    Thanks to the Uber drivers in NH!

  1074. Your UberEats software application is unusable for those people that only have a landline that does not accept text. The verification required by that software always tries to send a text message. Using m.uber.com as was suggested by your representatives doesn’t work either. The option to connect by Facebook doesn’t work either BECAUSE it then tells you that your landline phone is in use on another Uber account and can’t be changed. Trying to get around that by putting in a friend’s landline phone doesn’t work either BECAUSE then it tells you that your email is already in use on another account and can’t be changed. You have made it impossible for me to use UberEats because of your stupid application. This is unfriendly to those who don’t own a cellphone or smartphone.

  1075. I was just activated as a driver but everything i see in your files has my last name MISSPELLED – how can i verify what you have on file

  1076. just trying to let you know not leaving comments about a ride suscks
    i got charged a cancellation fee
    i was at the exact spot i was to be at. we knew she was nearby …other people standing outside saw too…she never called!!!! she just said i did not show up
    this is crazy
    yes you state you credited me….you cant tell
    we should be able to say something so you know what happened!!!

  1077. i have a charge of 62.49 on my card processing on 2/24 wfykp this ride never happened please get back to me before a check bounces

  1078. The customer support has been crap. Everything is good when there are no technical issues. When there are issues this is no way to get assistance to address. Presently would not recommend. Cannot use my account as the email verification link not working. Not able to connect server supposedly.

  1079. I am getting billed for rides I did not take and I am also having probs with drivers that do not speak a word of English and drive like maniacs. I am also being left at a stop and having to call another uber driver. There is no number to complain and the only recourse I have for a $119 in trips that I did not take is to write a review here. How do you talk to someone at Uber to get your money back other than filing a dispute at the bank?

  1080. Some one T3H6A on 3/2/18 from Uber tried to charge 19.27 on my credit card I have not used Uber so how does this driver have my credit card number

  1081. Because of your ads popping up in my e-mail account, not only will I NOT drive for uber but will also NEVER use your service and will further tell everyone I know not to use you either…. STOP IT! you are intrusive!

  1082. I only have one e-mail, but two telephone numbers. I stay 4-5 month in China using one cell phone No., 7-8 month in CA using another cell phone No..

    Right now your website is not smart enough to let me register both, especially in CA, USA.

  1083. I only have one e-mail address as below. I live in China for 4-5 month every year using one cell phone #, 7-8 months in CA, USA using another cell phone #.

    Right now I can not register with my USA cell phone # in USA. Please improve your website and help my register.

  1084. on sunday the 11 th of march a driver picked me up as I got in he said I had to get out because I had a dog, first time ever that happened to me being in San clemente Lyft seemsto be a lot bigger , my thoughts of changing is pretty good,

  1085. on sunday the 11 th of march a driver picked me up as I got in he said I had to get out because I had a dog, first time ever that happened to me being in San clemente Lyft seemsto be a lot bigger , my thoughts of changing is pretty good

  1086. I have booked Uber on 11 March at 9.34 am from Montrosa condominium. Waiting for 5 min and then got a message that the trip cancelled. I didn’t cancel it. The same car came after 2 minutes and picked up another passenger from a condominium opposite to mine.
    I suffered waiting for another taxi and over that I am asked to pay $6 as cancellation fee. This ridiculous.
    Pl explain why should I pay ?

  1087. Last night at 9:15 PM, my vehicle was involved in a accident with a uber car at Kearney St. The driver was in a 2017 Toyota Prius License plate # 8bmn449. The lady driving the car did not want to produce a driver’s license and gave a different insurance card to the driver. She also sped away from the scene of the accident when my driver was attempting to call the police. Please contact me soonest able.

  1088. I left my phone in the car, my driver cannot contact me to inform me if I’m getting it back or not if I don’t have a phone? I would like to know if I’m getting it back or not an email would be helpful

  1089. I scheduled an Uber Ride to pick me up at 5:45 pm for a ride from Reunion to Celebration in Orlando. I received a notice that my driver was 4 minutes away. I opened the Uber APP and notied that the driver was actually 30 minutes away. I called the driver ( Morris ) to ascertain his ETA and he told me that he was at home and that he was having car trouble and he asked me how I got his phone #. I told him that I was given his phone # from the Uber APP. He said he was not the driver ! I went to cancel the ride and Uber wanted $5.83 for me to cancel even though my driver was not coming ! I tried to call my driver back to cancel and he did not pick up. At 7:45 PM I get a message from another Uber Driver that he had my ride – 2 Hours Later ! Are you kidding me – he said he would need to charge me for nto being ready !

  1090. I live in Mount Shasta, California. I am wondering if your company is in need of a driver in my area. My name is Wade.
    Thanks

  1091. Very poor, here in palm coast fl and the app won’t download or the registration process isn’t working. I’m trying to get a ride for Monday from here to Orlando airport flight at 630pm

  1092. Good morning,

    How can I go about getting an Employment Verification from a current employer with Uber. The employee is now applying the City of Miami Police Department. I am attempting to verify her employment.

  1093. you do not have any right to ask about feedback on your customer service because you dont have any.
    I cant get my question answered via your Faq and you have no published phone number.
    Can you tell me where is the customer service in that?

  1094. We had two problems today in Kauai Hawaii. The first person who accepted our ride went from 2 minutes to get to us to 12 plus minutes. Was going in the opposite way. Did not answer our call. Called again…. then she said she didn’t know where we were. She then cancelled herself off and another ride had to pick us us. Her name was Sandie.

    On our trip back, uber charged us for the ride before having a driver. No driver picked up our ride. We waited 15 minutes. We would like the cancellation fee paid to us as you usually charge the consumer if they cancel.

    We had to call a taxi who picked us up in 8 minutes.

    Hawaii needs some professional help to get up to Uber standards.

  1095. Hello,

    I’m an anonymous software engineer. I scheduled with Uber and they collected literally all my personal information including passport data and where I live. Then I was called by a Dutch student who asked why I wasn’t delivering. I explained to them I did not receive my deliver gear. Uber did not follow up on my questions why they did not send my delivery gear and I’ve been trolled by the company in different ways since then. I’m trying to resolve the matter and am not happy about how they invaded my privacy in this manner, only get me a very low position and on top of that troll me in the streets. This is not what I expect from a serious company, and I expect to be treated with respect.

  1096. Hello,
    I recently requested Uber on April 1 to go from 6060 Shore Blvd. , S. , Gulfport, FL . to Titusville Florida to visit my sister. Four different Uber people came and none would take me to Titusville because it was too far away. ( 150 miles one way )I had to cancel each time until I found one driver who accepted and took me to Titusville. but was billed a cancellation fee each time, yet it was not my fault . I had to cancel the rider each time, because they would not travel to Titusville, Florida. Could you please look into this and correct the discrepancy and refund my account .
    Thank you.

  1097. Hi I am new to this app. I was trying to used my prom code. I cancel within 1 minute. I was scheduling for 5:10 and the time was showing at 1:15 the current time. They used my prom code and I was charge $5.00. I want my $5:00 and my discount code back to be used again for another ride.

  1098. I called for a Uber and I gave him where I was and It was cancelled. I didn’t cancelled it I called him he did not answer the phone and when I look at my amount it was 8.49. I didn’t go anywhere and it shows that he was at the wrong address and that he was there for 15 min. So I got charged . Could you please credit me this back of refund it cause this was not my fault.

    Thank you

    • I requested a Uber driver tonight. The driver was to arrive in 3 minutes. I was going from my home in Richmond, to Vallejo. The driver named Desislava came and I was outside. She waved at me and on my way to the street to get in her car, she DROVE OFF! Then cancelled the trip. If this person did not want to take the fare she should not be driving for uber I sure Hope I did not get charged for this cancellation.
      This is the second time something like this has happened to me with Uber.

      this occurred on Monday, May 21 approximately 8:17 pm

  1099. The company you should complain about is Expeditors BV. They created a strangle contract with Uber and collect all your information. Uber has no influence because of the binding agreement they signed with the Expeditors BV logistics company. I have experience with Expeditors BV and the have a very bad name.

  1100. i cant seem to log in and request a ride, an issue with my email or cell number is keeping me from riding, why?

  1101. I am trying to sign up for an account.
    keeps saying phone number is in use.
    what does that mean?
    also it will send me a 4 digit code, but it doesn’t.
    please email me and explain.

  1102. Having no phone # is just awful. I want to add a payment and when I tap on add a payment method, it goes to add payment and click on that an NOTHING happens. Click again and I am back to the same screen. Your app is doing what it is suppose to do. Since I can’t call what is an email address that will not bounce back?? Or do I really have to set down and write a letter. I do see an address!!

  1103. I need customer service help!! I am not being notified when service is requested and no one seams to be able to help us solve this problem!!!!!

  1104. Good evening east africa time. Uber app is now rolled up on taxis. Do we have an app for motor vehicle riders which accounts for 5 times transport services in Kenya more than taxis

  1105. My son asked for an Uber a little while ago and was refused!! Why??!! We are having too many problems with our account lately and are down a car and need Uber right now!!! Please explain why our account is having so many problems and we cannot seem to get any help!!!!

  1106. On April 3, I set up an Uber account and scheduled a pickup for Wednesday, April 25, 4:30 a.m. and a driver called me indicating he could not find my address. I asked him is he read the date and time and obviously he had not. BUT I was charged $5.50 for a canceled trip which was not my doing. I would like the $5.50 credited back to my Discover Credit card and then I will canceled the Uber account which I have not used. I was unhappy with the whole experience and want the $5.50 credit to my credit card. Thank you.

  1107. I received the emailed invoice from my trip yesterday, but when I click on the “5th star” to rate the driver, it doesn’t accept my rating. For prior trips, when I click the rating star, the system sends me an acknowledgement the rating was completed.

    I tried several times last nite, and again today, to rate – but no success.

    Please advise how I can do the rating … the driver was great, I don’t want to not give him a rating.

  1108. aim trying to get a ride and my daughter has my e-mail address on your file Dana Copeland Simon I cannot get a ride.

  1109. We have an annual 2 day festival with average 15,000 plus attending, the event ends 1 a.m. each night, how can we get approval to use the UBER in our marketing to get the people coming to go with UBER to and from?
    We want it to be a safe event in Billings, MT

  1110. It is amazing how often your drivers block traffic by double parking in a drive lane. Don’t know what if company guideline, but would think at a minimum they be told to obey traffic laws. In case there is any interest in reminding your drivers to obey the law and have a level of respect for other drivers on the road, below license plate number. Event occurred on Saturday, April 21 about 1:30 PM on 11th street and Marquette in Minneapolis. Driver cuts across two lanes of traffic, stop in front of me and waits for passenger to cross side street to reach vehicle.

    a

  1111. I find Uber is blocked when I enter US border as a destination from my home in Playas de Tijuana. It works for other destinations. Is there a block on the border, I had used Uber before many times to go the the border.

  1112. I find I can’t get an Uber to go from my home in Playas de Tijuana to the US border. It works for other destinations fine and used to work for the border. Today was 2nd time it happened. Is it blocked ??????

  1113. On Sunday I was in Chicago. I called for an Uber to take me to O’hare airport. I was with 2 young children in our hotel lobby. By the time I gathered my things, wiped my daughters hand (as not to get the car sticky) and went outside, the car left. I was charged for his 3 minutes. I understand it is typical for the drivers to wait 5 minutes, not 3. Luckily I called another driver. I do not want to be charged for this ride. Can you help me please? Thank you

  1114. once I had deleted my uber account and now I’m unable to login with same number..plz suggest smthng and help me to continue with same number

  1115. I John Burke was charged a cancellation fee when I never booked the ride . I tried to Uber a ride but due to being in a very poor cell site area I was unable to get ride. Find out later that I was charged 16 dollars & change for a pick up at a location I was not even at ( very strange) maybe request went through after I was out of poor cell site area??? Please help John Burke

  1116. Very upset that Uber gives the “run around,” when it comes to refunds…First they never gave me my New Customer Credit, then they double the tip I gave to driver and charged me a cancellation fee.

    I have written and tried to called several times throughout the year…This borders on ridiculous service. Makes me want to cancel my account.
    I should get at least a 13.00 dollar credit… but for all the lost time and messages you decide to make people do circles with.
    I have just sent more than six messages today, and it is saying due to inactivity of 7 days I have to go to help site.
    This is horse manure ! You just keep ignoring people so that they give up…I will post in my over 4K friends that you are not a company to be trusted and how you hurt me. Very tired of it.

  1117. My account has been disabled, because my credit card was compremised and got a new number which was declined. Can’t seem to correct this problem as I can’t sign in now. HELP

  1118. I called for Uber today May 7. I punch in 40A Forester Crescent, Nepean and the driver sent could not find my location. I tried meeting him halfway, got out of my street when he said he arrived but I could not find him anywhere. We spoke again on the phone and spelled my address and he could not understand what I am dictating. So I finally canceled the ride because I am already late for work.
    And now I am charged 5.65 because I canceled a ride whose driver cannot find my address?? Not a big amount but it still not right. It is not my fault that driver could not even use his gps properly.

  1119. I am very upset with Uber!!!! I allowed my daughter to use my debit card one time so she could get to work. I did not know she owed for a ride she received and didn’t have the funds on her account, Uber took the money from my card which caused other things to not get paid because I had my budget figured out. I don’t think you should keep cards on file for this reason, I am not responsible for her debts and should be re-paid for the money taken out of my account without my permission! This is the very reason why I don’t use Uber and will not recommend it to anyone!

  1120. On 4/28/18 I contacted Uber for a car to go from the San Antonio International Air Port to the Holliday Inn Riverwalk. Notified that a car was 2min away. Then Lenoy calls and says that he is in down town S.A. and he is not going out to the airport, I should call someone else. So I did just that. Today I get my C.C. bill with a $11.69 charge for a service that was never delivered. The driver that picked me up charged $42.19. If you add up those charges, it is cheaper to use the hotel shuttle.

    UBER PLEASE CREDIT TO MY ACCOUNT THE FEES THAT YOU TOOK!

  1121. hi, my name is Thomas Martin De Bruyn,recently moved from a small town in the eastern cape, to Cape Town, where i was introduced to the uber app wich as been a real help for the past week… until yesterday, 14 May 2018, i cancelled a R174.00 trip after putting in the wrong adress, wich costed me R25.00 , a few moments later i recieved a text from FNB informing me that R174.00 had been paid to the uber driver (Leonardo – CA359600) who drives a silver grey toyota corolla, on top of that , i was still charged R25.00 for cancelling the trip.. i ave proof of the transaction and proof of the cancelling of the trip, and would like to be contacted as soon as possible for a refund of the money that was practically stolen from me.
    regards , Thomas

  1122. my daughter galit Reuben order for me uber ride on may 15th from LA to
    Oregon ave Culver city . i lost in the uber car a blouse and a scarf i am trying
    to get these items back the name of the driver is George he drove at the same time a lady by the name mara .
    i will be happy these items back.

  1123. DEAR SIR
    I WAS CHARGED $10 FOR A CANCELLED TRIP YESTERDAY
    IN MY DEFENCE

    I WAITED FOR THE DRIVER TO COME AND WHEN HE WASNT THERE AFTER FIVE MINUTES OF HIS STATED TIME ON MY APP I CAUGHT A PASSING TAXI AS I HAD TO BE AT MY MEETING AND I WAS ALREADY LATE

    SO PLEASE REFUND ME MY MONEY

    THANK YOU

    LAWRENCE HOFFMANN

  1124. I was charged 10$ one way to go 3 miles then 64 the same way back! how can that be…..that falls under deceptive trade practices…..I need some communication here!!!

  1125. I was a driver for Uber in 2016-2017. I was working and got rear ended by a drunk driver at a stop light. I am trying to obtain my pay stubs for each month Jan 2017 thru Aug 2017. My name is Amy K Holden. I need hard copies mailed to me. Please call to get address as I have moved. thank you.

  1126. I am trying to get through to someone to please send me my receipts, I haven’t received one since January 2018 and I urgently need them.

    Thank you

  1127. My uber driver was great, I have a question to why 5.00 was charged to my debit card, looks like it was reversed. Is this normally the way uber sets up the rides

  1128. I had a fee charge for cancellation. No big deal except the driver never showed. He called and said he was waiting. I went outside but he wasn’t there. He either had wrong address or wrong city. I finally had to drive myself to hospital. Very dangerous for me. I have used Uber once and probably won’t try again. Very poor experience, poor customer service, poor communication lines, just a poorly run company. I’d loved to hear from you on this matter, but I doubt you even care.

  1129. Although I downloaded the Uber app, I have never used Uber. I noticed that my cash app denied a charge in the amount of $13.14 on May 27, 2018 at 1:43 p.m. then my bank account was charged $1.00 six different times from Uber Technologies in San Francisco. What was it for?? I never called Uber or scheduled a ride. I want my money back and I can’t even delete you!!! Please refund my money and delete my name.

  1130. Please refund the unjustified fees charged to my account ; your driver never showed up and Uber cancelled and asked me to request repeated.
    Thanks!

  1131. Getting charged daily a R21.00 , R21.00 and R22.00 and logged it on the app but no response and still getting charges without trips.
    Please can someone contact me urgently.

    • I need a credit for charges on my credit card. I have not used uber in over a year and i keep getting charges on my credit card. How do I make it STOP!

  1132. I tried to get Uber three times in Chicago. One called my cell and said he was outside the hotel. He was not and the hotel bellman told him where we were. I was charged $5 for a no show. Called another and he parked across from the hotel on a busy one way street. We were standing in front of the hotel. The bellman asked him to go around the block and come in front of the hotel. He pulled off and left; another $5 charge. Third call the upper called and asked us to walk around the block. Finally he came to the corner. We walked to the corner and he wanted us to climb to the third row of seats. My husband is a double amputee and I have knee replacements. We could not do so hence another $5 charge. That’s $15 dollars in Chicago and we had to end up catching a cab. Up to this point I really liked Uber but I have a different opinion. I would like a refund of my $15 because of no service.

  1133. I have been a uber customer for over a year , all of a sudden your service would take my Bank of America debit card. I was told to ask a friend for card to continue using your service, which I use daily to get to work. My respond is I’m discontinue using your service. going to use Lyft.

  1134. quick question! had applied for uber go bank card and was accepted just that I called go bank customer service to explain that I had changed my email address and they cancelled it and told me to reapply with the new email but now that I try to re apply it won’t let me! tried calling go bank 5 times and they tell me the same thing to contact uber so they can salve the problem but having problem with that as well! what can I do to re apply with go bank?

  1135. You should start immediately providing generous discounts to Senior citizens in New York City. More people will flock to your service as well as promoting better customer good will. They will become life long customers. What say upper management. I await your speedy reply.

  1136. Today, June 21, when I called for Uber pool and gave my destination, they said the cost would be$5.59. When I got home, the email said I had gone 5.17 miles and charged me $10.21. I live about 2 miles;, ride back and forth often and it never costs me more than $7.65 .uberx

  1137. please can you tell me if uber has a smart car – my daughter is 16 next month and want her to go to dinner with her best friend but need a smart car eg: limo / Merc / Audi etc etc
    thanks so much

  1138. I had a very upsetting experience with Uber on 6/26/18. I took BART to the Embarcadero station, arriving at 4:30 pm. I texted Uber as soon as I got out of the station. The problem was, I did not know where to meet Uber. Finally, I got the option of Bank of America, which I chose and started walking towards. Then I got a message saying to go to 20 Spear St. I am not familiar with this area and had no idea where this was. I am an elderly disabled woman so walking around looking for an address is not an option. After several minutes the trip was cancelled. I don’t know why. I ordered Uber again, standing at the right address but he didn’t show or call. However, I received a message asking me to rate my trip. What Trip??? I reached out to Uber a third time, telling him I would be at 35 Spear. Again he didn’t call or show and I got message the trip was cancelled because he couldn’t find me even though I was standing in front of the building directly under the address written on the window. I gave up and went back home in tears, missing my grandson’s Little League All Star baseball game. Today I am in severe pain and can barely walk because of all the walking and searching I had to do last night. I believe a phone call or two from the driver would have cleared things up in seconds. I know time is money in this business, but Uber lost money on me last night and I will probably never use them again. Last but not least, I do not expect to be charged for any of these so-called “trips.”

  1139. I DO NOT HAVE AN UBER ACCOUNT BUT HAVE GOTTEN 7 CHARGES TO MY BANK ACCOUNT. I HAVE TRIED FOR A WEEK NOW TO GET IN TOUCH WITH SOMEONE AND HAVE NOT HEARD ANYTHING FROM ANYONE. I HAD TO CANCEL MY CARD FOR THIS REASON. I WOULD LIKE SOMEONE TO GET WITH ME TO RESOLVE THIS ISSUE. THIS IS VERY POOR CUSTOMER SERVICE

  1140. I have 2 questions:
    1. I received an “app update” on my email. I was unable to update it on my phone.
    2. My credit card has a new expiration date. If I go to the app, the only thing that appears is a pickup location. I was unable to get into my own account. I will no longer be able to use UBER if I don;t update this.

  1141. On Sun June 24 I texted uber for car to take me from 145 East Broadway New York, NY to 50th St &Broadway A driver called me soon after he was at market St I don’t know why he went there
    I called again and soon after I got a text to meet the driver a block orto away from where I was I needed a car where I was not two blocks away No one ever showed up Not only did we miss the first 45 minutes of the show we were going to but then you had the nerve to charge me $5.00 twice I will not pay the $10.00 for what reason you should pay for half ofmy theatre tickets

  1142. Morning i am one of the active uber riders please can you add us an option to select a car of our choice or driver of our choice before confirm pick up for example give us 3nearby drivers with details (driver name ,car n rating n trips he/she made) in a service they give some we wish can not pick us again some we even wish they can pick us again even car some specific (selected car model for specific occasions we want at times n service wise we see rating and can determine how comfortable you can on that ride. please look at this and can make open discussion on riders about.

  1143. I have been charged $5.00 3 different times on my visa card that I should not have been.

    1.) June 30, 2018

    2.) June 22, 2018

    3.) June 17, 2018

    Every time I report this problem, it says; “Your account has 1 $5.00 credit”

    I want this matter straightened out on your end ASAP.

  1144. i have a issue about a trip charge trip number 6uz3x amount of 13.43 it was charged to my bank account i never took this trip it does not show up on my phone as trips ive taken since 4/3/ 18. by the way that trip was on 7/3/18 im sure you can see on my trips taken were all to the same places with a averge trip of 6.00 please let me know what can be done to refund that amount of 13.43 to my bank. thank you

  1145. My name is wilhelm denize this morning jul 13 i received an email for a late fee $ 6.00 i live at 1501 ne miami gardens dr in miami i did not call UBER or authorise anyone to use my credit card visa.please review.

  1146. Here’s an idea that you probably already thought of, but in case you haven’t here goes. My wife prefers to use uber but right or wrong she worrys about her safety (even w/ taxi’s). The other day, i got her an uber to MSP Airport & the Uber driver was a woman. She was instantly relaxed even before the female Uber driver showed up. Idea, find a way for Female uber users to requests a female uber driver if available.

  1147. I have no account with uber or I was hacked. my credit card is being charged and your form will not let me fill out all the required spaces so it will not let me submit my request to dispute the charges or close the account that was opened under my name and credit card. Plus a huge company like this has no customer service phone lines that work. it took me 2 hours to find this page and hopefully will get to the right person to handle this problem.

  1148. I have a query on how the Uber app deducted the amounts on my last two trips from OR Tambo airport in different ways. I urgently need an explanation.
    I prefer that somebody e- mail me and get my phone number and phone me as soon as possible.

    Thank you

  1149. For some reason i have been unable to tip my Uber Drivers, they were all excellent! It keeps asking me to log in to my account but when i try and do that it states it does not recognize my email address. However i constantly get emails from Uber using my email address. Help!

  1150. I have been trying to become an Uber Driver for over a month, and all I do is run into a complication with the application process. I live in Cincinnati, Ohio I have 30 years of driving experience with various Limousines Companies. One of the companies was subcontracted to drive Uber, that is why I would love to continue.

  1151. Good morning.My name is Megan.I requested uber yesterday.. The driver couldn’t find me but he cancelled afterwards now I being charged R25.This is not the 1st time this happens to me.I refuse to pay the R25.I suggest u clear this from my account as I will not leave it Here should i be charged this amount with my next trip.

  1152. Dear Sir,

    Today I am 3:16 PM
    6030 Burke Commons Rd, Burke, VA 22015, USA contact with Mr. Ivan Car Number # Scion iA VJX6287 after 15 minute he is no come my pick-up place but showing in my mobile screen arrived after 1minute. I am also contacting with him but he no pick up my phone. After 15 minute he cancel ride. Why cutting my $5 ride charge? We have need to return my $5.

    Waiting for your replay.

  1153. I have been trying to use Uber service but they requested phone screen shot that I already sent 4 times and still unable to call a cab. Message I get is unable to reach Uber network also was asked to confirm my email address and it says could not get secure connection.
    Does anyone know what is going on?

  1154. I am disputing a gharge for 9.94. Coming out on 7/30 /18. Did not use this trip. Please drop charge. My son used my account before but now has his own. His name Steven r Nichols will be using his from now on

    • Did anyone try reaching customer service at Uber. Impossible. And, try surfing through their list of options to resolve the issue. DOES NOT EXIST!
      This is the only means I have to vent my anger. This company does not have phone support or a place to lodge a complaint. I ordered a ride from Penn Station in Newark, NJ. Next thing I knew, the ride was cancelled because the driver couldn’t locate the address. PENN STATION DOES’T HAVE AN ADDRESS. I was then charged a $5:00 cancellation fee. Who doesn’t know the location of Newark, NJ Penn Station? Then, I ordered another ride to the tune of $8.65 when the first trip was quoted at $5.55.

  1155. Am disputing $5.00 Dominic did not show up at E107 & flatlands instead he went to somewhere on Linden blvd.a wrong address.i had texted him and told him I was standing by the 99cents store how come he didn’t text me to say he was there or call me ?He lied.Maureen Perch/Edwards

  1156. My Visa bill arrived with a $65.67 charge on 07/15/18 with
    Description: UBER TripJIPMG HELP UBER COM CA

    PLEASE EXPLAIN THIS CHARGE TO ME, AS I received from Uber Receipts (Uber.us@uber.com) dated Sunday, July 15, 2018 6:25 PM
    an updated receipt (Tip Added) for Fare of $18.96 and Tip of $5.00, for a Total of $23.96 for a ride from MIA airport to my home at 9221 SW 85th Street, Miami, FL (My UBER Code is 1731

  1157. WHY WAS I CHARGED WHEN THE DRIVER NEVER CAME AND PICKED ME UP IM GOING TO DELETE THE ACCOUNT BECAUSE THATS BAD BUSINESS I WILL NEVER USE THIS APP AGAIN

    • Why there’s a charge of $10.49 in my uber acct on oct 22 whereas I didnt use it on that date…I ride uber on oct 23 but I was charged 2x with a total of $19.09 for just one time ride? Pls explain why you’re charging too much and how come that I was charged without using uber on 22nd of Oct? There’ s not even confirmation receipt….

  1158. I am disputing all charges today for my trip from Fulton Maryland to BWI. It was a nightmare because the driver missed the exit. I only made my flight because it was. Delayed. Extremely stressful!!!!!!
    This was a trip with Andrew at 15:45 from Harrison street to BWI.

  1159. I added a American Express card to my account and selected it to be my default method of payment. Well, this morning my son, who is on my family plan, was picked up and taken to his destination, however, when he tried to use uber to get home, he kept getting an error message basically telling him to check with his payment provider. I called American Express and they confirmed there was no issue on their end with the card. I wish someone from uber could help me resolve this issue soon because we rely on Uber quite a bit.

  1160. Your customer service sucks I tried to scedule a pickup in Oceanside Ca from Winnipeg Canada and it screwed up the time even though I used the California time for the pickup. Then u charged me 5.00 dollars. What a rip off will be using lift from now on.

  1161. please either call me or e-mail me with a list of pick-ups that were charged to my account this morning. need to verify all chgs. seems there were trips that I ‘m not aware of. thank you.

    518371 7271

  1162. We’d like to close our account & have had very hard time trying to do so. The pick up from our motel was wonderful, however, to get picked up after the concert was impossible! The app said to walk 1.2 miles to be picked up & our motel was 1.9 miles the other way, so we never were picked up. We had to call a cab. We better not have been charged anything after the concert!?! Close this account now! Respond!

  1163. Dear uber customer service,

    I will have a trip from EWR airport to State College(PA). Do you have the distance limit for the UBER trip?

  1164. why is it so hard to get customer service? i have been trying to get some way of contacting you guys and every portal is either not working of redirects you to another site on your page !!! so frustrating ! i signed my mother up with uber and put my credit card info and the driver said that i would get a $5 credit for the first ride and he said that it should be automatically adjusted and it was not. please put $5 back on my account. thank you

  1165. HI, I received an email from Uber. It stated that a rider had a complaint concerning me, however, that wasn’t true. I never ask a rider where they are going. I get all my information from my driving app. Only thing that I can remember about a rider, don’t remember their name. I took them to the address that was recorded with Uber. After arriving there, they wanted to go farther and I explained to them that, I wasn’t able to take them, if it wasn’t recorded in my driving app.
    Thanks/ Percy

  1166. Hello, I’m a customer in China and currently I’m leaving China to US. When I tried to register the US account with my Chinese phone number again, I cannot receive the 4 digital identification code. I’m really worried about not be able to use Uber App in California tomorrow. My phone number is (86)15721158699, can you please check the reason and respond me as soon as possible?
    Thank you!

  1167. Hello. My Uber driver David was great but the place I was going was only 10 min. away. We both were confused by his GPS and drove around a very large tract, stopping frequently to check addresses. On my return, the lovely Maria got me back within 12 min as she took the shorter obvious route. Yet, I have three (3) charges for two (2) trips. What is up with that? The drop-off point for the first trip is incorrect. We stayed in Santa Clarita our whole trip.

  1168. hi ,
    i want to share my experience with you ,i took a cab on 12th sep 2018.cab no is HR39D7902 NAME -PARDEEP ,this guy make me feel so unconfortable ,he was continously staring at me.i have to get down just afer completing only 2km.peolpe like them spoiling image of uber. i am requesting you to cancel his licence..

  1169. Hi my name is Kipp McDonald, I live in Spokane Wa. I have used uber only once and this was on Aug. 1st – 2nd to get home after a concert downtown. This past week I get a call from my bank saying My acct was overdrawn, I said I new it was low and was waiting to get paid and haven’t used it? They said I took a ride with Uber , sept. 10th – to the tune of 15.00. But I DID NOT. So I go try and log into my app and can’t find it on my phone, when i try and log in w my phone # or email – it says I have no acct. And when I made a new acct, it says I have no history?? Help

  1170. MY SON LEFT HIS IPHONE IN THE DRIVERS CAR AND WHEN HE CONTACTED THE DRIVER TO SEE IF HE COULD MEET HIM TO GET THE PHONE, THE DRIVER TOLD HIM HE WAS IN FT. LAUDERDALE, FL WHEN HE CLEARLY WAS IN LITTLE HAVANA, WE KEPT CALLING THE PHONE AND HE SAID AS WELL AS TEXTED “IF WE GIVE HIM $50 HE WILL BRING THE PHONE BACK. HE TURNED THE PHONE OFF AND CHANGED HIS PASSWORD TO TRACK THE PHONE AND WHERE IT WAS. I NEED A RESPONSE BACK AS SOON AS POSSIBLE AS I WILL BE FILING CHARGES IF I DON’T GET A RESPONSE OR THE PHONE BACK. WE HAVE THE TEXT MESSAGES TO SHOW WHO HE IS AND WE HAVE HIS NUMBER.

  1171. I sent for an uber twice and it got cancel twice and it hasn’t refund my money yet.. why Is that ? I have no way to get in contact with uber

  1172. I am asked to pay the previous outstanding bill of Rs. 42/- to restore the regular activities of calling cab . I shall pay the above amount during my next trip in addition to the normal travel charges. If it is not possible please advise the mode of transaction for clearing the out standing due.

  1173. Why didn’t let your Uber drivers and your customer service agents that you had shut down the service in Greenville, NC because of the hurricane? You had the drivers and the agents thinking it was something wrong with the phone. Agents telling me to uninstall the app or do a hard reset on the phone. Bad services given to the drivers. Bad practice not telling the agents.

  1174. Dear i just been charged a fees on driver cancelation my trip and it wasnt my fault he was not in the pick up point he was in the next side of the road

  1175. I recently returned home from a trip to Kauai… we left on Sept 17… I had requested the ride to the airport several days before… as we are standing in the drive waiting… I receive a text from you saying I cancelled (!) and then one saying there were no drivers available… Then a call from the driver… who arrived late and in a very dirty car (windshield so bad could hardly see through… the driver barely spoke English… although her profile said ” great conversationalist(!) I guess if you speak Portuguese… The ride home from the airport was fine… good driver… called to let us know he was in traffic…no issues…FYI

  1176. Once again picked up rider indeed designated event boost Zone at the designated time and the Boost amount is not in my trip. Support says that I mistaken in believing that the Boost rate advertised at this event at 2.2 is not applicable because the pickup was not within you boost Zone and the time of 9:27 p.m. was outside the time allotted. At 11 p.m the event icon still stated the Boost time ended at 9:30, the pickup Point is clearly within the designated Zone. This screenshot was taken at 11 p.m. and shows the Boost time to be from 8 to 9:30 p.m.

  1177. I scheduled an Uber drive from Sun City to Pretoria and was quoted R600-R900. The amount of R2847.73 was debited on 8 Oct at 18h40. I have since tried to contact Uber but to my disappointment, NO CONTACT NUMBER or EMAIL address. How do I

  1178. My son, husband and myself took an uber taxi to Euston station on 16th September, 2018. We were in a hurry to get out of the car as it wasn’t very well parked. My son left his leather jacket in the car by accident but each time we try to contact uber to try to retrieve it there is no response. Uber know who the driver is as we have the registration number of the car. I am very annoyed that the driver did not try to return the jacket as he also had my details.

  1179. Someone is using my credit card to charge rides. I cant seem to stop it and I changed the card. Can you please email me so I can correct this situation.

    Thank You

  1180. I asked for a sedan because I use crutches, but ws sent an SUV. Had no time to wait for another car, and hurt myself getting into the SUV. Can my account be tagged so that this does not happen again??

  1181. Yesterday October 15th , 208 I called the cab servce to take me to th e Good Sam Hospital (work) I waited for a while then a white or Hispanic gentleman came , the fare indicate $10.45, I choose the middle fare #2. There is a 3 fare indication on the screene, however its says express. After driving down Okeechobe he said I have another passanger to pick up.I didnt mind since it was on the way to work, but I began to get frightened whrn he went through a side lane bushes on both sides I began to panick.When these driver pick you up they should outline the infromation about picking up other passenger

    Secondly after work approximately 5: 20 or 5 25 mins I called for a return home. no one respond, on the screne, sometimes later a map appear and a black box appear after waiting amost 20mins states I should come at 216 or 217 Palm Beach lakes blvd to meet the car, I didnt see any car or person appear on the screene, I took the chance and went through the hospital looking for this address found none, then I return to the entrance of the hospital. The valet service gentleman inquired why am I still here, I tried to call again, until a car finally arrive that was minutes to 6pm. He was very pleasnat and understand my situation, which I had explained. Also the GPS take the long route, and you are charged exsorbitant price e,g $35.00 which I repoerted.

    When I got home I check my bank account and saw where 5 payment was taken out. I immedialety I called chase and explained the issue. I assume I will get my overpament asap. which is $8.93, $12.80, $9.88. The $10.45, and $6.00 will go to uber, that is what I owe uber. The kind driver who took me home his name is Andrew who drove a red van.

    I have lost several monies due to the drivers who lie about cancelling ride. They some time go the long distance and ask for more money. The GPS is not working as should. I think these drivers go pick up at other places then may contact you after wards when time passes. You have no choice but to try another way of getting someone. Th
    Lastly, Uber have no phone contact so you get intouch, they immediatley take money from your account, how could I owe 5 payments for a ride to work and back.

    They have to treat the customers better, money is hard to come by, We have to work to pay them. No cummunication is part of the problem.

    • I have a billing problem. You overcharged me on two trips I made with Uber, Nov 7th and Nov 12th.

      Please call me at 239-596-0692 so that we may discuss.

      Jim Claypoole

  1182. Today I use your services, the driver pass close to my destination but don’t stop when I told him, he told me he has diferent address, he leave me far away from my destination, for this reason I was late for my work; please correct the address on your records: 27 St. and Dolores Noe Valley San Francisco CA 94131because I will use it every day for work. Thanks. The name of the driwer Lucas

  1183. On October 23, 2018, I was charged a $5 cancellation fee. I was waiting for the driver outside my building when I got a call saying he was in front of my building. Not true, I was there and no car was in front in our driveway. Next I was cancelled. I then, had to make another request for an Uber car. One arrived within 5 minutes with a very nice driver. I gave him 5 stars and a tip. Please remove the cancellation fee of $5 since I had no choice but needed to get another Uber driver. I use your service on a regular basis and have been pleased and given good reviews to the good drivers.

  1184. I want to report fraud!! 2 days ago I was charged for 2 rides at my place of business. I have a truck here at work, so why would I need a ride. I disputed with my bank and received a new debit card and was charged again this morning 10/25/18. How is that possible. I want this dealt with now I tried to delete my uber account and cannot even do that! I removed the uber application from my phone even.

  1185. I ORDERED FOOD BUT THEY SEND IT TO WRONG LOCATION AND MY CARD HAS BEEN CHARGED AND THE DRIVER NEVER DELIVERED MY LUNCH TO ME

  1186. I HAVE JUST RECEIVED MY OCTOBER BANK STATEMENT AND SOMEONE HAS USED MY CREDIT CARD NUMBER 6 TIMES FOR UBER SERVICES. WE HAVE NEVER IN OUR LIFE USE4D UBER FOR ANYTHING. I NEED YOUR HELP ASAP ON THIS MATTER SO THAT WE CAN FILE CHARGES ON THE PERSON WHO DID IT. THANK YOU FOR YOUR TIME,DEBRA GARMOE, 417-248-0323

  1187. I was sorely disappointed in Uber while in Los Angeles. While downtown on Saturday night, Oct. 27th we could not get a ride for over an hour. Drivers that responded were way too far away from our location. I was cancelled without even knowing it. Kept trying to get a ride, finally Grace showed up and we got back to Redondo. The next day we were at the Coliseum and tried to get an Uber ride to Redondo. Never could get a driver to us. One driver was all the way out in Monterrey Park and would not be there for an hour. Finally called Lyft and a driver showed up in 15 minutes. It seemed to me that your Uber drivers were confused as to where to pick us up. We were right out on a main corner downtown under a big neon sign and none of them could figure it out. Some of them seemed to lie as to where their location was. They would say they were right down the street and as the traffic flowed they never materialized. I was cancelled 6 different times and I want my money back.

  1188. ABSOLUTELY DISAPPOINTED. It is November 2018. In the last week of October, I received an email notification that said I was to be charged over $200 for several trips made in July 2018!

    I meant to respond to that email but LIFE took over and by the time I got the chance to respond, I had already been charged. UBER had the audacity to offer me a measly $15 off my next rides with UBER.

    Firstly, I do not reside in the United States. I will not return to the United States until next summer. I live overseas so the pitiful compensation is an insult and inconvenience to my life. I am 6 months with child and I can not afford to have UBER make goofy errors with their payment systems and then intrude upon my life and make enormous withdrawals from my bank account. When I lived in the US, I was actually an UBER driver part time- in 2013. This was in the first year (or second, whatever) that UBER became established. I have been nothing but loyal to UBER. Eff LIFT. UBER all the way. But now, I am so disappointed, I just want to throw UBER under the bus.

    $200+ over 2 months after trips were made?! No way. I want my money returned as soon as possible.

    Either my money returned or I will seek out how to obtain my money and some more from UBER for YOUR mistake. This is not the time to make such mistakes. It is the holiday season. I should be in a blissful state with my pregnancy but instead, I’m overseas just mad that a huge withdrawal was made from my account by UBER for y’alls mistake.

    Please respond rapidly as I will be looking forward to this continued correspondence.

  1189. Today, I ordered the following trips that were cancelled by your drivers:

    11:07 a.m. – from 2533 South 17th Street, Philadelphia 19145 to 140 South Broad Street, Philadelphia 19102
    The driver was NOT at 2533 South 17th Street as requested. Instead, he was a half block away waiting for us. Because he was NOT at the proper location, HE cancelled our trip at 11:14 a.m. We did see the driver as he was driving past the requested pick-up address and we flagged him down. He then scheduled another car for us which did arrive. The address he was given for pick up was incorrect. The 2nd driver was Donald. Cancellation cost – $5.00

    2:21 p.m. – from 140 South Broad Street, Philadelphia 19102 to 2533 South 17th Street, Philadelphia, PA 19145
    The driver, Tanisha (blue Honda Accord) was supposed to pick us up at 140 South Broad Street. Instead, she indicated she would be a block away at Broad & Walnut Streets. One passenger waited at 140 South Broad Street while the other waited at Broad & Walnut Streets. No Tanisha. No blue Honda Accord. We never saw her. SHE cancelled the trip at 2:41 p.m. Cancellation cost – $5.00

    THE DRIVER SHOULD SHOW UP AT THE ADDRESS REQUESTED.

    This is totally unacceptable. I want both charges removed from my credit card. If not, I will dispute both charges with the credit card company AND include a copy of this e-mail with my dispute.

    I expect an immediate response from Uber.

    Thank you

  1190. I am a happy customer, but I am having trouble using your website to give my driver yesterday a tip. first I was told my password was wrong. Then when I followed the complicated instructions to change my password, I couldn’t do it. The site gave me a suggestion which was only partially visible, with a check mark, and repeated it a second time, also with a check mark. I was unable to write over the gobbledegook password, but I was assigned it anyway, even though I could not read it, never mind remember it. So basically, I am without a password, and my driver is minus a tip.

  1191. I need customer service to contact me ASAP. I have a pending charge on my credit card and I have NEVER used Uber. EVER. I need to know if I need to cancel my card because it was hacked or what?? Please respond soon

  1192. Cameron or Arlie did not take my Camera backpack out of the car he drove me home from Atlanta Airport to 2750 Hammond CT, Smyrna, 30080.
    He picked me up at the airport at about 5 p.m. and I was safely home at 6 p.m. on November 20.
    Please call me at 949-614-6108 to work out how to get my backpack BACK!

  1193. Why do you have drivers that can’t find you , and then put on a $5.00 charge,then they wait for you to make contact again, then tell you they came. Looking out the window doesn’t help. Going to better business with this. A big scam that some of your drivers are charging.

  1194. I cannot get anyone to respond from Uber, my account was hacked I can’t log in, have left numerous messages and Nothing! What else can be done?

  1195. I received emails from uber asking me to pay the bills for travelling services in Australia. I have never use Uber service and I have never go to Australia. I believe someone may mix up with my email account. Please stop your email since it is not related to me.

  1196. I was charged a five dollar cancellation fee for a driver Sunday, December 2 in Manhattan. The driver did not speak English and did not understand we are I was waiting for him. After trying to explain where I was he did not show and canceled. I was charged a fee. I called another Uber and did take that Uber

  1197. I purchased a uber card for personal use and have tried to get signed up as a rider. I must has made some kind of error and tried to re-apply but was not able to because of an error message regarding my phone number which I was told was already in use by another account. How can I get my account established?

  1198. I am trying to contact Uber via email. I took an uber home yesterday and left my purse in the car. I don’t have my phone, keys, or wallet. Because I don’t have an account with Uber I am unable to submit a report to contact the driver. It was under my friend’s account. I was able to contact my friend and she has submitted a request to notify the driver but I haven’t heard anything as of yet. Is there any way I can email customer service, support, or help directly with the specific details so I can try to get my purse back? Thank you.

  1199. So I know UBER and LYFT are not suppose to transport people under the age of 18…However my ex husband keeps transporting our 15yo son in them…How do I report this issue? There is no contact info, as far as Uber goes.

  1200. can’t connect using my new phone on existing acct. Needed a ride and lyft had no problem. I would use uber again if some one could call and work me trough the phone number issue.

  1201. Hi
    Last time when I was use your uber after my ride was finished i will pay my bill.
    but now your apps told me clear your previous trip payment.
    phone number : 01989599708

  1202. Ive tried applying to drive but your system will not let me in . it will not except my email and won’t let me change it after trying for over two hours . and trying every thing I can think of I can’t get in

  1203. Compliments of the season. I need Uber Nigeria Customer Care Number. I want to know if I can get a car with a ram for my power wheelchair.
    Thanks

  1204. I schedualed a ride on 11/30/18 at 4:45am The driver never came costing me money and agrevation. Uber acknowledged my ride with an email response and again to tell me my ride was scheduald My phone indicated he would be there in 3 minutes never came

  1205. Uber makes it very difficult to register a complaint. My ride did not show and it cost me plenty. Plus almost missing my plane. Ride confirmed by Uber for 11/30/18 at4:45am never came

  1206. My name is Lewis Small
    My wife ordered Uber eats last night using her iPhone rather than my number which is 215-803-5157
    She put in her iPhone my phone number, Now I’m being blocked from using Uber and am receiving message that my phone number is already in use by someone else. That is incorrect. Please unblock my Uber app

  1207. I rode with uber on sat.The ride normanly is about $9 dollar an change. The ride was over 24.00,and you people want us to give the driver a tip also.there should be al law that is enforced about what you charge.I am pissed.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

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