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Contact Uber Customer Service

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Contacting Uber Customer Service Center

Contacting Uber Customer Service Center

When you need to travel around the city and do not have the time to rent a car, Uber is the solution. With a touch of a button on the application, you tell your personalized driver where you want to be picked up and ride to your destination. There is never a need for a cash transaction. You make payments through the application on your smart device. The pricing structure is located here https://www.uber.com/cities/san-francisco#pricing. The service is currently available in major metropolitan cities as well as cities abroad.

Contact Info:

Phone Contact Numbers

Uber does not currently have telephone support.

Mailing Address

Uber800 Market StreetSan Francisco, CA 94102-3033

Official Website

Customers visiting the official Uber website https://www.uber.com/ have the ability to download the application, learn about the service, read through the pricing structure as well as connect with the customer service team. An invaluable resource is the Uber FAQs. This area answers several questions about the products and services. Throughout the website, you will notice customer reviews and testimonials relating to customer service levels.

Social Media

As stated on the official website, the best way to connect with the customer service team is to use social media. The average time to customer concerns was less than three (3) minutes.

Customer Service Email

We sent an email to the customer service department asking about corporate rates and corporate discounts, considering this information was not readily available on the website. We received an automated response stating the customer service team would respond within two (2) business days.

Our Experience

Calling Uber was not negotiable. The company does not currently have telephone support. In order to reach a customer service agent, you will need to send a message through social media or by email. We sent a Tweet asking for information relating to the hours. The company stated on the website that a customer service agent answers questions fast and they were correct. Within minutes, a customer care agent answered our question. We have to say this is what customer service looks like. We send a message and the customer service department answers. Our overall experience was ideal. Your thoughts on the situation? Share your experience with us in the comment section below.

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Rate your customer service experience:
Rating: 2.4/5 (8 votes cast)
Contact Uber Customer Service, 2.4 out of 5 based on 8 ratings
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98 Comments on “Contact Uber Customer Service
  1. Dear Cistomer service, I am extremely angry. Up until this evening we have had 5 star service fro
    Uber. This evening I attempted to order uber to pick up my daughter fro a dance class. He never showed and claims he was there when in fact my husband ended up picking her up and did not see any black car or taxi service in site. I received a call from him after she was picked up by my
    Husband and the driver claims he was waiting and texting ( after my daughter was picked up all within a five minute window). Shortly after I received a 58.00 fee . I fully expect that u will reverse this charge. Dawn

  2. I wish to become an uber driver i have a good working Toyota Camry 2004, i don,t know you can accept the car.

  3. I was taken the wrong way on the highway and charged 23 dollars to travel a mile. I still was not dropped off in correct stop and just got out of car. I expect this will be refunded soon. Please email to confirm. Check the ride gps for proof

  4. This was my first Uber usage. I called Uber x but a black car arrived. when I refused to go, the driver said that I will get 30 dollar discount and it will be almost free. I took his word and travelled. But it cost me 32 dollar and I received no discount. I feel cheated now and will never use Uber again. how can a service cheat me on my first experience.

  5. Hi. i am unable to contact because i have question and unable to fillout the w9 form and send. please send email about the work day and time.

  6. I am writing bc I was charged a $10 fee early this morning for making the cab driver “wait greater than 5 minutes”. As it turns out, I had been waiting outside as soon as I set my pickup destination. After waiting several minutes after noticing that the uber car had stopped on the map, I called him to see where he was. He was waiting 2 streets down from me. I told him where I was and where I needed to go. As soon as we hung up, he canceled my trip. Then I had to wait for another uber driver this morning who was excellent. I am requesting a refund of $10 because my driver was at the wrong location and then canceled my trip after I was under the impression he was on his way to get me. Thank you.

  7. I just recieved a text saying my uber is arriving. I didn’t order one. Please contact me immediately

  8. Hello,

    A friend and I took an uber ride yesterday and I want some of my money back from that ride. The driver took a route that made absolutely no sense and I am convinced he did it for more money. We were traveling from West Hollywood to National and Veteran and at one point we were on the 90. He turned the meter off once we complained on the 90 and it still cost me $28. I am very disappointed.

    Sincerely,

    Jen

  9. Just don’t understand why my uber was cancelled 3 times in a row and that 6
    Or 7 times after requesting a uberX, they had to cancel the requeat due to no driver !
    This to make me wait for 40 min.

  10. I have applied for a driver with Uber South Carolina. I have not heard back. They said they needed my proof of insurance and I sent that today and Uber said I am all set. Please let me know what else I have to do. There is no customer wervice number to call

  11. Hi. I’m a driver for this company & certain fares the money doesn’t show up. I don’t know why can you help me ?

  12. Yes I am tring to drive for uber services and when it ask you if you have a car and you push no you are then take to a screen that presented with Contact a toyota dealership make and appointment then walk in thier and tell them you a uber driver and they are I guess suppose to set you up with the car that Uber buy for you then take out off your weekly pay and now the Dealership Does even Know what or who Uber is Nobody know what uber is They more then willing to let me Test drive something. So with nobody to call about this and i have sent 2 message to the online customer service NO answer to any question i sent so i am still wait on my Background info so I guess if I pass that mabye somthing will come in this kit they send Me. I think a billon dollar inc would have some to talk to about this unreal maybe they need to redo thier app or sign up do know but it really make me look bad.

  13. Guys I don’t like the way you treat me every little things you take off my points when someone call I did good no one says anything I went to someone malden to day I wait more then 5 minutes before she camea out you guys didn’t see that. Why you guys keep take off my points for no reason number on I have no training number two you should me enouh times to understand number no reason to take off my points

  14. Dear Customer Service,

    We used Uber for the first time this weekend. We took it from the Woodstock area to Topgolf in Alpharetta. Well, the gps of course could not find TopGolf so we had to use our phone GPS to tell the driver how to get there. I am guessing because its fairly new. However, it did take us a little out of the way which I am sure we ended up paying a little more for that, ended up being $32. Well, later that night when we logged on the app and asked for a driver to pick us up, her name was Kim, she drove a Mazda6 and it gave me the license plate #. After waiting and waiting and it saying she was a minute a way, we never saw her. She never called or anything. So, me thinking I did something wrong, did it again. This time it was a trailblazer with a guy named Deon. Of course, he couldn’t find topgolf either so we had to call him and give him directions to pick us up. So what was suppose to be waiting an 11 min on Uber ended up being over 30 min because of the first girl never coming and then Deon not even being able to find the place. Later that night, I see where we were charged $72. Holy cow!! Then I see where it has this surge charge fee. I had no idea about this. When trying to find a phone #, I read where you have to type in surge charge rate or something like that but I do not remember doing that. I now will be aware of this and will not make this mistake again but feel like we should be credited our surge charge amount back. Please let me know if this is something you can help me with.

  15. Hi I took a.uber today everything was fine until I checked that he didn’t end the trip. I had to cancel it because I was getting charged more and more . I was like to get my money back because it is unjust.

  16. I tried to set up an Uber app on my phone but every time I tried to set up a driver it said it sent me a text message and I was suppose to text back GO but I never received a text. So I tried to redo the app but it froze up on me and it wouldn’t accept my password so I clicked on the link forgot password and I supposed to have received an email but nothing is coming thru. What do I need to do to fix this problem cause all my info is on the app like my credit card number.

  17. I took an uber early on august 3rd aroubd 5am. I dont know who the driver was but i was taken from 2427 ellsworth, berkeley to lake merrit. Anyway, i left my wallet in the car and was wondering what the procedure is to get it back. Any help is appreciated. Thank you for your time.

  18. Hi There – I used Uber Services last night and I had a very frustrating experience with Teresa. I literally watched her picked someone else up about a block from me – it appeared to be a friend and drive right past me. I texted her and said you drove right by me – no response – so I cancelled the trip so I would not be charged. Next – I requested an uber again and it was the Teresa again – after I could see her sitting in the same spot for 10 minutes she started driving in the opposite direction for some time, I again contacted her, no response – therefore I cancelled. I ended up walking several blocks in the dark before I could find an uber driver that was responsive. Once I did get a driver – he was great – Iurie.

    HOWEVER – this morning I see that I have been charged $11 twice [totaling $22.00] for Teresa’s services – which I didn’t even use. It was a terrible experience with her and I am demanding a refund of $22 for this – Based on my experience with her – I appears she is using Uber successfully deploy some type of scam for some extra money without actually driving anyone to their destinations.

    Please Confirm how you plan to handle this…

  19. yo Uber.. you come to my city, give me 20 shirts and head bands when I make an uber account then you charge double or triple ever time i wanna use you. that’s like business rape. i feel dirty, and for that reason i’ll be taking mustache rides from now on.

    ps at least by me dinner first

  20. I recently did my first Uber ride I put in my $20 credit coupon and want to make sure I was just charged the 5$ over the 20 pls let me know thanks

  21. Is there a limited time to register to urber miami please let me know cause at the end of this month jm gonna have my car ready

  22. You aren’t screening your drivers, I have had too many unpleasant and inappropriate drivers. They show up late, and are unable to navigate basic roadways. My ride on Saturday at about 9pm was 5 minutes away. It took the driver 30 minutes to arrive because he couldn’t navigate through my neighborhood. I live at a major intersection in Capital Hill (Denver). The driver was clearly inexperienced, he wasted my time, didn’t follow my directions, nor could he speak or understand English.

    Are you even examining background checks, driving abilities, or basic English speaking and comprehension skills? It’s obvious you’re not. I may as well delete this application and start taking taxis again. If my experience is going to be the same (or in many cases worse) than using a traditional taxi then Uber is worthless and as is being proven through much recent news, a threat to my safety.

    Additionally, I used the Uber service twice on Saturday night and was charged 4 times? Twice as many charges appear and I’m going to address this issue with the fraud department at my credit union as well as MasterCard’s fraud department. Uber simply cannot be trusted as you have proven over and over. I will no longer support uber in my community in any way.

  23. I have apply for driver three week a.go not heard anything from uber.can some one let me know please I thank you in advance .

  24. Joined Uber and can’t get signed in! Contacted
    Uber tech service and was told to sign in!
    Still can’t get in, what garbage!!!!!

  25. Have had nothing but outstanding service from Uber…great drivers, great cars, both clean…drivers more intelligent than any two cab drivers…not make that three cab drivers…The govenment will try to shut Uber down…free enterprise is an anathema to most governments…

  26. Uber is an impossible website and service. 1st-How can they not have a customer service telephone number with actual people to take to about issues.? Ridiculous and so unprofessional!No real business I know is run this way. There is no way to contact anyone or any website to get questions answered. The website comes up completely black with no links. Have not been able to use at all. Totally confusing. Uber is so quick to take your credit card. but impossible to cancel. No information on where to cancel and I want to cancel the whole thing!!! Immediately!! But no one will ever see this or help me.!!

  27. My phone died during ordering. When I returned home by taxi not a uber driver I noticed a charge on my account. I did not receive a ride and want a refund on my account or credit atleast.

  28. I too had this problem. Driver claims he was there and even put a distance on the trip. Absolutely ridiculous. And i cant believe a company like this would need to scum people. Uber is trying to charge me 52.00 for the “ride” that never happened. Lckily i dont have enough in my account. I expect uber to fix this asap. Like asap im not paying a dime because this driver decided to lie and say he gave me a ride. This is bullshit

  29. I applied for a position for a driver. My application was approved and my back ground check was done. I sent on Monday 8 Sept with all documents needed to drive. Can you please let me know what the status is so I can please start driving.

  30. I rode in an Uber last night in a crowded city. Once the Uber ride dropped me off at my desired destination I openned the app to give him a 5 star rating, but what I saw was a ride had been requested for pickup so I canceled the ride because it was not necessary. What I did not know is that my current ride was still pending and I canceled the ride after he dropped me off and I was subsequently charged an additional $6.00 for my cancelation fee. Can you please look into this charge and correct the $6.00 cancelation fee.

    Thank you,
    Andrew

  31. How do i contact a driver if i have left my phone in their car? i imagine this happens very often, yet nothing on your website regarding it

  32. Someone please contact me regarding my last ride with über. My friends and I always use this service to the same destination and the fee is only $7 tops and this ride was $17. This is absurd for a 4 minute travel. I would like for someone to email me regarding this as soon as possible to discuss this issue.

  33. I want to change my state,,by mistake I applied TX Austin..actually I live in long beach ca ..please as soon as possible sent me information.

    • FORGET IT–I drive for them and the worst thing is that you cant talk to a live person ever— every thing is email and texting— very unprofessional that you cant speak to a person.
      Good luck

  34. Hi dear,
    I in Suwanee GA 30024 and I did signup for Uber but it not complete and there is no option to solve there is no phone to call,
    Can you send me your ph#?
    Thanks

  35. Hi.Yea no more Uber.I was picked up last nht from midtown to Clairmont road.I pay 7 to 10 each time.Lastnight charged me 36 dollers.your a joke uber.Alot of peaple uses uber cause of me.But you blew that.

  36. I waited for 15 for my uber, it said it arrived but was across the st and never came back to my side. I tried to call MaNU times and now answer. I do NOT believe I should be charged for a service I tried to obtained on multiple occasions but did not receive. I had to get service from a dirty taxi can, since you FAILED at the ONE job you had.

  37. I would like to become an über driver but do not know where to find or do the inspection form part ? Can you please let me know ?

  38. I recently applied for a driver job. I have a clean record and excellent credit. For some reason raiser said they didn’t want to go forward with me. Hirease said everything came up good. I would gladly appreciate any help. My wife recently found out she’s pregnant and I need this job to help out because she’s knot going to be able to work a few months down the road. Iam sure you guys will help me out. I can’t wait to start working for you guys.

  39. We are staying at sixty hotel in LA on Wilshire. Driver failed to show up. We looked rather stupid because we were telling people how reliable Uber is (was). Does this happen often? Glad we were not late for meeting! Had to use Beverly Hills can company!

  40. I forgot to start the trip until about the last minute of the trip. What do I do? The passenger this is regarding is Jordan and the time was about 9:15am 10/3. Thanks!

  41. First time I ever had an issue with Uber.
    I ordered a car from the airport and after I called the driver to make sure he knew exactly where I was he missed me completely. I then called the driver and told him to please stop that I would go to him, he left the airport entirely. He never once contacted me to see where I was or even apologize for missing my exact location. So disappointed!

  42. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number
    I would like to driver for you but how can I?

  43. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number

  44. Their demise will be the simple fact that they believe it’s not necessary to have the intervention of a human being. I’ve sent an email about a subject and the reader read all of two lines and responded about how they don’t accept 2 doors. This wasn’t even the point of the email.

    I’m done with beating my head against a wall with a machine.

  45. Hey Uber,
    I signed up to be a driver and filled out all the requirements but I haven’t gotten any feedback on the next step process..

  46. Hello, I am very disturbed by the amount you are trying to charge me for car service for 10/31/2014. I didn’t know you were charging such as astronomical amount. I try to protect individuals by taking a car service and you are charging way more than i expected. I am not satisfied as a first time customer of yours and not sure that I want to use your service again. The driver was excellent inspite of the charge. please email me as soon as possible to resolve this issue. Thank you

  47. I send this email because I try to put application for job but I cant continue because my drive card I yes moving from NJ I will have my in two weeks.

  48. I filled out my ap. But it refused to except my licence plate no# I wish that some one from Uber would call me . are send me an email with a contact nomber. Sasap.

  49. I was in San Francisco last weekend and wanted to use Uber but in trying to sign up it says my email and cell number are incorrect. I need help. I tried to reset but to no avail. Can someone help me?

  50. I have tried to upload documents to complete my application but every time it tells me uber has stopped working . Need to get on the road to generate a income but with the site not working I’m speechless

  51. I recently signed up to be a driver. I might have made a mistake.
    As far as my opinion goes, does it really matter what I think?

  52. Hello,
    I was given a promo code. I just started using uber.
    I tried to enter the code and it was denied cause it said for first ride only.
    I was wondering if there could be an exception for this promo since I wasn’t made aware of it and never
    Got to use it. I have only just started using uber a week ago so can this promo code please be applied?
    I would appreciate it a lot.
    As a single mother with no car, every little bit helps so it would mean more than you know.
    Thank you
    Lisa
    (Uber customer)

  53. I have received an email asking for several missing documents, however I don’t have any of those missing required documents, how do I speak with a representative or get this message to whomever this concerns?

  54. Hello good morning I had a free ride upto $30.00 and I used it yesterday morning. But my credit card alert send me text that uber charge me $1.00 and again $28.38 from my card. It’s my first and free ride than why uber charge me. How can I get my money back. Where should I complain.

  55. I used Uber from La Guardia into New York City. The cost was $93 – ridiculous!! Going back to LGA I used a regular cab which was under $50. I would like to complain by phone but apparently Uber is not contactable by phone. I expect an email from Uber or
    I will NEVER use this service again. Very disappointing

  56. Just after noon on November 25th, an Uber driver named Marcellus nearly ran me over backing quickly out of parking space in our lot at 555 de Haro. I avoided injury only by jumping out of the way and by rapping on his truck, which angered him immensely. He began to berate me for walking behind his vehicle. After yelling at me for a minute or so, he finally sped off. I think this man is a dangerous driver who is unfit to safely carry your passengers.

  57. I recently used uber to get a ride to the airport this past weekend and had to use three of your drivers just to make it there. The first of your drivers had previously gotten a citation at the airport and was not allowed to return therefore wasting about 20 minutes while we called another uber driver and waited for him to come. Then the second driver got a flat tire in the middle of a very dangerous neighbor and forced us to walk most of the way to the airport. Due to the inability to enter the airport in anything other than a motor vehicle, we were forced to call a third driver to take us the rest of the way in. This entire situation caused us to rush in the airport and nearly miss our flight. A refund for only $8 was given but that is completely ridiculous. We did not even properly make it to our route from your service and walking was a huge inconvenience for us and I don’t feel as though we should be expected to pay for either of the cabs. I expect a full refund of the money or I will never use this service again and will recomend that others do the same.

  58. I don’t know who you people think you are but you have been charging my credit card without my permission. In other words someone has given you my credit card and you have been charging me for their rides. I am getting in contact with the Fraud Department of Washington, DC Police Department. You have no phone number to reach you you just say e-mail. This is not a way to run a business, You need to make sure that the credit card has not been stolen or the number has not been stolen. I will tell everyone that you do not secure anything. The Washington Police department will be contacting you.

  59. hi i had applied almost three months ago.i received e mail from uber that i have been not approved due to some credit issues but i dont know what are those issues. please let me know so i can fix those issues.i am a commercial truck driver since 1993.i have my own truking compnay r. n.trans inc.but i want change my profession.i sold my trucks.recently i heard about uber.i like the uber,s concept and i got interested.i really want try it.plesae help me out so i can start as soon as possible.thanks.

  60. I want to drive for you but I can’t upload the pic. I need help please tell me how or give a number where I can call you. I would like to start as soon as posible.

  61. Hi, I’m trying to get ahold of some customer service I guess this is it…? So last week I used uber for the first time and input a promotional code for $30 off my first ride. Te full amount for the ride came to $35 and change. My dilemma is although the application confirmed my coupon I was charged the full amount. This is my first experience with uber and I’m about to delete the app and spread negativivity about the company of my money is not restored. You should really get some phone support, this kind of support contact makes it seem like you are dodging customer service problems. I am not pleased.

  62. dear sir or madam , i would like to know which year of vehicule is require by uber. i am ready to start but iam confuse about a year of the vehicule
    thank you sincerely kuiken . i have a 2004 hyundai fee is it ok

  63. Ive been driving for a month- – the biggest problem is when there is a problem with the phone,,everything stops. There is no communication with a human,so I have to wait for 3 days for an answer to an e-mail- – silly,, thank god I don’t need the $$ to survive- -

  64. Im tryig to see how to become a part of the uber team? I’ve been trying to fill out the application form but it keeps kicking me out.

  65. The app won’t let me sign in – it says my email address is incorrect. When I try to log in with a new account, it says my cell phone number is already in use. When I click on FORGET PASSWORD it says my email address is invalid.

    Help!

  66. I received an email today thanking me for the generous contribution to feed needy children. I DID NOT AUTHORIZE ANY SUCH MONEY ,,,PLUS YOU DID NOT EVEN TELL ME HOW MUCH??? I WILL BE CONTACTING MY ATTORNEY. YOU HAVE NO PHONE NUMBER, COULD NOT LOG ON TO GET A RIDE AND NOW THIS????

  67. Good Afternoon Uber! I would like to let you know of a really great driver you have on your team. His driver code is kbj6q I believe. It just so happening that my car was towed in the city of boston on 12/17/14 and I was stranded with no money on me with a long way to walk home. My cellphone was towed away with my car. One of your uber drivers asked if he could help me as I was very upset. I did explain to the gentleman what had happened with my car, my phone, and my pocketbook. This gentlemen gladly and freely gave me a ride in an extreme time of need. I believe the driver name was Chris but he gave me his driver code and I just wanted you to know that he was a life saver for me yesterday. If there is anyway you can thank him for me I really want to show and express my appreciation to that gentlemen and your service.
    Happy Rider

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