Contact Uber Customer Service

Contacting Uber Customer Service Center

Contacting Uber Customer Service Center

When you need to travel around the city and do not have the time to rent a car, Uber is the solution. With a touch of a button on the application, you tell your personalized driver where you want to be picked up and ride to your destination. There is never a need for a cash transaction. You make payments through the application on your smart device. The pricing structure is located here https://www.uber.com/cities/san-francisco#pricing. The service is currently available in major metropolitan cities as well as cities abroad.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Uber does not currently have telephone support.

Mailing Address

Uber800 Market StreetSan Francisco, CA 94102-3033

Official Website

Customers visiting the official Uber website https://www.uber.com/ have the ability to download the application, learn about the service, read through the pricing structure as well as connect with the customer service team. An invaluable resource is the Uber FAQs. This area answers several questions about the products and services. Throughout the website, you will notice customer reviews and testimonials relating to customer service levels.

Social Media

As stated on the official website, the best way to connect with the customer service team is to use social media. The average time to customer concerns was less than three (3) minutes.

Customer Service Email

We sent an email to the customer service department asking about corporate rates and corporate discounts, considering this information was not readily available on the website. We received an automated response stating the customer service team would respond within two (2) business days.

Our Experience

Calling Uber was not negotiable. The company does not currently have telephone support. In order to reach a customer service agent, you will need to send a message through social media or by email. We sent a Tweet asking for information relating to the hours. The company stated on the website that a customer service agent answers questions fast and they were correct. Within minutes, a customer care agent answered our question. We have to say this is what customer service looks like. We send a message and the customer service department answers. Our overall experience was ideal. Your thoughts on the situation? Share your experience with us in the comment section below.

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Rating: 2.1/5 (49 votes cast)
Contact Uber Customer Service, 2.1 out of 5 based on 49 ratings
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298 Comments on “Contact Uber Customer Service
  1. Dear Cistomer service, I am extremely angry. Up until this evening we have had 5 star service fro
    Uber. This evening I attempted to order uber to pick up my daughter fro a dance class. He never showed and claims he was there when in fact my husband ended up picking her up and did not see any black car or taxi service in site. I received a call from him after she was picked up by my
    Husband and the driver claims he was waiting and texting ( after my daughter was picked up all within a five minute window). Shortly after I received a 58.00 fee . I fully expect that u will reverse this charge. Dawn

  2. I wish to become an uber driver i have a good working Toyota Camry 2004, i don,t know you can accept the car.

    • My credit card number was used they had no card just the number I know I can dispute the charge but it is a pain if you do not have card in sight do not take.

    • Very poor website. No customer service whatsoever. It’s a miracle your making any money at all. From the comments in reading,it sounds like all your doing is ripping people off. Get it together UBER!!!


  3. I was taken the wrong way on the highway and charged 23 dollars to travel a mile. I still was not dropped off in correct stop and just got out of car. I expect this will be refunded soon. Please email to confirm. Check the ride gps for proof

  4. This was my first Uber usage. I called Uber x but a black car arrived. when I refused to go, the driver said that I will get 30 dollar discount and it will be almost free. I took his word and travelled. But it cost me 32 dollar and I received no discount. I feel cheated now and will never use Uber again. how can a service cheat me on my first experience.

  5. Hi. i am unable to contact because i have question and unable to fillout the w9 form and send. please send email about the work day and time.

  6. I am writing bc I was charged a $10 fee early this morning for making the cab driver “wait greater than 5 minutes”. As it turns out, I had been waiting outside as soon as I set my pickup destination. After waiting several minutes after noticing that the uber car had stopped on the map, I called him to see where he was. He was waiting 2 streets down from me. I told him where I was and where I needed to go. As soon as we hung up, he canceled my trip. Then I had to wait for another uber driver this morning who was excellent. I am requesting a refund of $10 because my driver was at the wrong location and then canceled my trip after I was under the impression he was on his way to get me. Thank you.

  7. I just recieved a text saying my uber is arriving. I didn’t order one. Please contact me immediately

  8. Hello,

    A friend and I took an uber ride yesterday and I want some of my money back from that ride. The driver took a route that made absolutely no sense and I am convinced he did it for more money. We were traveling from West Hollywood to National and Veteran and at one point we were on the 90. He turned the meter off once we complained on the 90 and it still cost me $28. I am very disappointed.



  9. Just don’t understand why my uber was cancelled 3 times in a row and that 6
    Or 7 times after requesting a uberX, they had to cancel the requeat due to no driver !
    This to make me wait for 40 min.

  10. I have applied for a driver with Uber South Carolina. I have not heard back. They said they needed my proof of insurance and I sent that today and Uber said I am all set. Please let me know what else I have to do. There is no customer wervice number to call

  11. Hi. I’m a driver for this company & certain fares the money doesn’t show up. I don’t know why can you help me ?

  12. Yes I am tring to drive for uber services and when it ask you if you have a car and you push no you are then take to a screen that presented with Contact a toyota dealership make and appointment then walk in thier and tell them you a uber driver and they are I guess suppose to set you up with the car that Uber buy for you then take out off your weekly pay and now the Dealership Does even Know what or who Uber is Nobody know what uber is They more then willing to let me Test drive something. So with nobody to call about this and i have sent 2 message to the online customer service NO answer to any question i sent so i am still wait on my Background info so I guess if I pass that mabye somthing will come in this kit they send Me. I think a billon dollar inc would have some to talk to about this unreal maybe they need to redo thier app or sign up do know but it really make me look bad.

  13. Guys I don’t like the way you treat me every little things you take off my points when someone call I did good no one says anything I went to someone malden to day I wait more then 5 minutes before she camea out you guys didn’t see that. Why you guys keep take off my points for no reason number on I have no training number two you should me enouh times to understand number no reason to take off my points

  14. Dear Customer Service,

    We used Uber for the first time this weekend. We took it from the Woodstock area to Topgolf in Alpharetta. Well, the gps of course could not find TopGolf so we had to use our phone GPS to tell the driver how to get there. I am guessing because its fairly new. However, it did take us a little out of the way which I am sure we ended up paying a little more for that, ended up being $32. Well, later that night when we logged on the app and asked for a driver to pick us up, her name was Kim, she drove a Mazda6 and it gave me the license plate #. After waiting and waiting and it saying she was a minute a way, we never saw her. She never called or anything. So, me thinking I did something wrong, did it again. This time it was a trailblazer with a guy named Deon. Of course, he couldn’t find topgolf either so we had to call him and give him directions to pick us up. So what was suppose to be waiting an 11 min on Uber ended up being over 30 min because of the first girl never coming and then Deon not even being able to find the place. Later that night, I see where we were charged $72. Holy cow!! Then I see where it has this surge charge fee. I had no idea about this. When trying to find a phone #, I read where you have to type in surge charge rate or something like that but I do not remember doing that. I now will be aware of this and will not make this mistake again but feel like we should be credited our surge charge amount back. Please let me know if this is something you can help me with.

  15. Hi I took a.uber today everything was fine until I checked that he didn’t end the trip. I had to cancel it because I was getting charged more and more . I was like to get my money back because it is unjust.

  16. I tried to set up an Uber app on my phone but every time I tried to set up a driver it said it sent me a text message and I was suppose to text back GO but I never received a text. So I tried to redo the app but it froze up on me and it wouldn’t accept my password so I clicked on the link forgot password and I supposed to have received an email but nothing is coming thru. What do I need to do to fix this problem cause all my info is on the app like my credit card number.

  17. I took an uber early on august 3rd aroubd 5am. I dont know who the driver was but i was taken from 2427 ellsworth, berkeley to lake merrit. Anyway, i left my wallet in the car and was wondering what the procedure is to get it back. Any help is appreciated. Thank you for your time.

  18. Hi There – I used Uber Services last night and I had a very frustrating experience with Teresa. I literally watched her picked someone else up about a block from me – it appeared to be a friend and drive right past me. I texted her and said you drove right by me – no response – so I cancelled the trip so I would not be charged. Next – I requested an uber again and it was the Teresa again – after I could see her sitting in the same spot for 10 minutes she started driving in the opposite direction for some time, I again contacted her, no response – therefore I cancelled. I ended up walking several blocks in the dark before I could find an uber driver that was responsive. Once I did get a driver – he was great – Iurie.

    HOWEVER – this morning I see that I have been charged $11 twice [totaling $22.00] for Teresa’s services – which I didn’t even use. It was a terrible experience with her and I am demanding a refund of $22 for this – Based on my experience with her – I appears she is using Uber successfully deploy some type of scam for some extra money without actually driving anyone to their destinations.

    Please Confirm how you plan to handle this…

  19. yo Uber.. you come to my city, give me 20 shirts and head bands when I make an uber account then you charge double or triple ever time i wanna use you. that’s like business rape. i feel dirty, and for that reason i’ll be taking mustache rides from now on.

    ps at least by me dinner first

  20. I recently did my first Uber ride I put in my $20 credit coupon and want to make sure I was just charged the 5$ over the 20 pls let me know thanks

  21. Is there a limited time to register to urber miami please let me know cause at the end of this month jm gonna have my car ready

  22. You aren’t screening your drivers, I have had too many unpleasant and inappropriate drivers. They show up late, and are unable to navigate basic roadways. My ride on Saturday at about 9pm was 5 minutes away. It took the driver 30 minutes to arrive because he couldn’t navigate through my neighborhood. I live at a major intersection in Capital Hill (Denver). The driver was clearly inexperienced, he wasted my time, didn’t follow my directions, nor could he speak or understand English.

    Are you even examining background checks, driving abilities, or basic English speaking and comprehension skills? It’s obvious you’re not. I may as well delete this application and start taking taxis again. If my experience is going to be the same (or in many cases worse) than using a traditional taxi then Uber is worthless and as is being proven through much recent news, a threat to my safety.

    Additionally, I used the Uber service twice on Saturday night and was charged 4 times? Twice as many charges appear and I’m going to address this issue with the fraud department at my credit union as well as MasterCard’s fraud department. Uber simply cannot be trusted as you have proven over and over. I will no longer support uber in my community in any way.

  23. I have apply for driver three week a.go not heard anything from uber.can some one let me know please I thank you in advance .

  24. Joined Uber and can’t get signed in! Contacted
    Uber tech service and was told to sign in!
    Still can’t get in, what garbage!!!!!

  25. Have had nothing but outstanding service from Uber…great drivers, great cars, both clean…drivers more intelligent than any two cab drivers…not make that three cab drivers…The govenment will try to shut Uber down…free enterprise is an anathema to most governments…

  26. Uber is an impossible website and service. 1st-How can they not have a customer service telephone number with actual people to take to about issues.? Ridiculous and so unprofessional!No real business I know is run this way. There is no way to contact anyone or any website to get questions answered. The website comes up completely black with no links. Have not been able to use at all. Totally confusing. Uber is so quick to take your credit card. but impossible to cancel. No information on where to cancel and I want to cancel the whole thing!!! Immediately!! But no one will ever see this or help me.!!

  27. My phone died during ordering. When I returned home by taxi not a uber driver I noticed a charge on my account. I did not receive a ride and want a refund on my account or credit atleast.

  28. I too had this problem. Driver claims he was there and even put a distance on the trip. Absolutely ridiculous. And i cant believe a company like this would need to scum people. Uber is trying to charge me 52.00 for the “ride” that never happened. Lckily i dont have enough in my account. I expect uber to fix this asap. Like asap im not paying a dime because this driver decided to lie and say he gave me a ride. This is bullshit

  29. I applied for a position for a driver. My application was approved and my back ground check was done. I sent on Monday 8 Sept with all documents needed to drive. Can you please let me know what the status is so I can please start driving.

  30. I rode in an Uber last night in a crowded city. Once the Uber ride dropped me off at my desired destination I openned the app to give him a 5 star rating, but what I saw was a ride had been requested for pickup so I canceled the ride because it was not necessary. What I did not know is that my current ride was still pending and I canceled the ride after he dropped me off and I was subsequently charged an additional $6.00 for my cancelation fee. Can you please look into this charge and correct the $6.00 cancelation fee.

    Thank you,

  31. How do i contact a driver if i have left my phone in their car? i imagine this happens very often, yet nothing on your website regarding it

    • Hi, left my iPhone and wallet in the Uber car last night. The driver is not responding. Are we supposed to fill out a police report?
      Thank you

  32. Someone please contact me regarding my last ride with über. My friends and I always use this service to the same destination and the fee is only $7 tops and this ride was $17. This is absurd for a 4 minute travel. I would like for someone to email me regarding this as soon as possible to discuss this issue.

  33. I want to change my state,,by mistake I applied TX Austin..actually I live in long beach ca ..please as soon as possible sent me information.

    • FORGET IT–I drive for them and the worst thing is that you cant talk to a live person ever— every thing is email and texting— very unprofessional that you cant speak to a person.
      Good luck

  34. Hi dear,
    I in Suwanee GA 30024 and I did signup for Uber but it not complete and there is no option to solve there is no phone to call,
    Can you send me your ph#?

  35. Hi.Yea no more Uber.I was picked up last nht from midtown to Clairmont road.I pay 7 to 10 each time.Lastnight charged me 36 dollers.your a joke uber.Alot of peaple uses uber cause of me.But you blew that.

  36. I waited for 15 for my uber, it said it arrived but was across the st and never came back to my side. I tried to call MaNU times and now answer. I do NOT believe I should be charged for a service I tried to obtained on multiple occasions but did not receive. I had to get service from a dirty taxi can, since you FAILED at the ONE job you had.

  37. I would like to become an über driver but do not know where to find or do the inspection form part ? Can you please let me know ?

  38. I recently applied for a driver job. I have a clean record and excellent credit. For some reason raiser said they didn’t want to go forward with me. Hirease said everything came up good. I would gladly appreciate any help. My wife recently found out she’s pregnant and I need this job to help out because she’s knot going to be able to work a few months down the road. Iam sure you guys will help me out. I can’t wait to start working for you guys.

  39. We are staying at sixty hotel in LA on Wilshire. Driver failed to show up. We looked rather stupid because we were telling people how reliable Uber is (was). Does this happen often? Glad we were not late for meeting! Had to use Beverly Hills can company!

  40. I forgot to start the trip until about the last minute of the trip. What do I do? The passenger this is regarding is Jordan and the time was about 9:15am 10/3. Thanks!

  41. First time I ever had an issue with Uber.
    I ordered a car from the airport and after I called the driver to make sure he knew exactly where I was he missed me completely. I then called the driver and told him to please stop that I would go to him, he left the airport entirely. He never once contacted me to see where I was or even apologize for missing my exact location. So disappointed!

  42. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number
    I would like to driver for you but how can I?

  43. I applied to driver for Uber. I couldn’t finish my application as the library was closing. I have tried numerous times to get back in but, the website says that I have the wrong email or phone number. I then tried to request to reset my password but it won’t let me.
    Why don’t you have a customer service phone number

  44. Their demise will be the simple fact that they believe it’s not necessary to have the intervention of a human being. I’ve sent an email about a subject and the reader read all of two lines and responded about how they don’t accept 2 doors. This wasn’t even the point of the email.

    I’m done with beating my head against a wall with a machine.

    • this friggin uber is a joke I got a zillion emails to join as a driver in sept 2014 and they never answer a question ..some guy named sam …yeah tell us everything about you, but don’t call us to ask a question FRIGGIN insane!!!

  45. Hey Uber,
    I signed up to be a driver and filled out all the requirements but I haven’t gotten any feedback on the next step process..

  46. Hello, I am very disturbed by the amount you are trying to charge me for car service for 10/31/2014. I didn’t know you were charging such as astronomical amount. I try to protect individuals by taking a car service and you are charging way more than i expected. I am not satisfied as a first time customer of yours and not sure that I want to use your service again. The driver was excellent inspite of the charge. please email me as soon as possible to resolve this issue. Thank you

  47. I send this email because I try to put application for job but I cant continue because my drive card I yes moving from NJ I will have my in two weeks.

  48. I filled out my ap. But it refused to except my licence plate no# I wish that some one from Uber would call me . are send me an email with a contact nomber. Sasap.

  49. I was in San Francisco last weekend and wanted to use Uber but in trying to sign up it says my email and cell number are incorrect. I need help. I tried to reset but to no avail. Can someone help me?

  50. I have tried to upload documents to complete my application but every time it tells me uber has stopped working . Need to get on the road to generate a income but with the site not working I’m speechless

  51. I recently signed up to be a driver. I might have made a mistake.
    As far as my opinion goes, does it really matter what I think?

  52. Hello,
    I was given a promo code. I just started using uber.
    I tried to enter the code and it was denied cause it said for first ride only.
    I was wondering if there could be an exception for this promo since I wasn’t made aware of it and never
    Got to use it. I have only just started using uber a week ago so can this promo code please be applied?
    I would appreciate it a lot.
    As a single mother with no car, every little bit helps so it would mean more than you know.
    Thank you
    (Uber customer)

  53. I have received an email asking for several missing documents, however I don’t have any of those missing required documents, how do I speak with a representative or get this message to whomever this concerns?

  54. Hello good morning I had a free ride upto $30.00 and I used it yesterday morning. But my credit card alert send me text that uber charge me $1.00 and again $28.38 from my card. It’s my first and free ride than why uber charge me. How can I get my money back. Where should I complain.

  55. I used Uber from La Guardia into New York City. The cost was $93 – ridiculous!! Going back to LGA I used a regular cab which was under $50. I would like to complain by phone but apparently Uber is not contactable by phone. I expect an email from Uber or
    I will NEVER use this service again. Very disappointing

  56. Just after noon on November 25th, an Uber driver named Marcellus nearly ran me over backing quickly out of parking space in our lot at 555 de Haro. I avoided injury only by jumping out of the way and by rapping on his truck, which angered him immensely. He began to berate me for walking behind his vehicle. After yelling at me for a minute or so, he finally sped off. I think this man is a dangerous driver who is unfit to safely carry your passengers.

  57. I recently used uber to get a ride to the airport this past weekend and had to use three of your drivers just to make it there. The first of your drivers had previously gotten a citation at the airport and was not allowed to return therefore wasting about 20 minutes while we called another uber driver and waited for him to come. Then the second driver got a flat tire in the middle of a very dangerous neighbor and forced us to walk most of the way to the airport. Due to the inability to enter the airport in anything other than a motor vehicle, we were forced to call a third driver to take us the rest of the way in. This entire situation caused us to rush in the airport and nearly miss our flight. A refund for only $8 was given but that is completely ridiculous. We did not even properly make it to our route from your service and walking was a huge inconvenience for us and I don’t feel as though we should be expected to pay for either of the cabs. I expect a full refund of the money or I will never use this service again and will recomend that others do the same.

  58. I don’t know who you people think you are but you have been charging my credit card without my permission. In other words someone has given you my credit card and you have been charging me for their rides. I am getting in contact with the Fraud Department of Washington, DC Police Department. You have no phone number to reach you you just say e-mail. This is not a way to run a business, You need to make sure that the credit card has not been stolen or the number has not been stolen. I will tell everyone that you do not secure anything. The Washington Police department will be contacting you.

  59. hi i had applied almost three months ago.i received e mail from uber that i have been not approved due to some credit issues but i dont know what are those issues. please let me know so i can fix those issues.i am a commercial truck driver since 1993.i have my own truking compnay r. n.trans inc.but i want change my profession.i sold my trucks.recently i heard about uber.i like the uber,s concept and i got interested.i really want try it.plesae help me out so i can start as soon as possible.thanks.

  60. I want to drive for you but I can’t upload the pic. I need help please tell me how or give a number where I can call you. I would like to start as soon as posible.

  61. Hi, I’m trying to get ahold of some customer service I guess this is it…? So last week I used uber for the first time and input a promotional code for $30 off my first ride. Te full amount for the ride came to $35 and change. My dilemma is although the application confirmed my coupon I was charged the full amount. This is my first experience with uber and I’m about to delete the app and spread negativivity about the company of my money is not restored. You should really get some phone support, this kind of support contact makes it seem like you are dodging customer service problems. I am not pleased.

  62. dear sir or madam , i would like to know which year of vehicule is require by uber. i am ready to start but iam confuse about a year of the vehicule
    thank you sincerely kuiken . i have a 2004 hyundai fee is it ok

  63. Ive been driving for a month- – the biggest problem is when there is a problem with the phone,,everything stops. There is no communication with a human,so I have to wait for 3 days for an answer to an e-mail- – silly,, thank god I don’t need the $$ to survive- -

  64. Im tryig to see how to become a part of the uber team? I’ve been trying to fill out the application form but it keeps kicking me out.

  65. The app won’t let me sign in – it says my email address is incorrect. When I try to log in with a new account, it says my cell phone number is already in use. When I click on FORGET PASSWORD it says my email address is invalid.


  66. I received an email today thanking me for the generous contribution to feed needy children. I DID NOT AUTHORIZE ANY SUCH MONEY ,,,PLUS YOU DID NOT EVEN TELL ME HOW MUCH??? I WILL BE CONTACTING MY ATTORNEY. YOU HAVE NO PHONE NUMBER, COULD NOT LOG ON TO GET A RIDE AND NOW THIS????

  67. Good Afternoon Uber! I would like to let you know of a really great driver you have on your team. His driver code is kbj6q I believe. It just so happening that my car was towed in the city of boston on 12/17/14 and I was stranded with no money on me with a long way to walk home. My cellphone was towed away with my car. One of your uber drivers asked if he could help me as I was very upset. I did explain to the gentleman what had happened with my car, my phone, and my pocketbook. This gentlemen gladly and freely gave me a ride in an extreme time of need. I believe the driver name was Chris but he gave me his driver code and I just wanted you to know that he was a life saver for me yesterday. If there is anyway you can thank him for me I really want to show and express my appreciation to that gentlemen and your service.
    Happy Rider

  68. Help!

    I could not complete my application because my vehicle is 2003. I want to sign up today sir. What can you do to help. Thanks and merry xsmass.

  69. UBER sounds like a wonderful thing. I think I might have been good at it and made some dough. Here’s the trouble; I discovered, a few days into the process that it wouldn’t be possible for me to do this right now. I CAN’T GET THROUGH TO ANYONE AT UBER SO THAT THEY STOP WITH THE” PLEASE FINISH FILLING OUT YOUR FORMS EMAILS!!
    I’m a little frustrated, is it coming through? There is no click here at the bottom of the emails, so I can stop them coming. UBER support has no phone number. If you are like me, I don’t know that you are, but I get a bunch of email that I don’t want every day. So this really turned me off to UBER. it feels like you don’t care.

  70. I want to return the phone that you sent by mail…need return address. I also want to discontinue my employment agreement…since I was not told about it being illegal to drive in the Corpus Christi, TX area without being given a citation for driving. Please contact me with the information I requested and I will return the phone immediately.

  71. how can a business not have a phone number? I keep getting phone calls and emails about working for uber. im not interested in working for uber and I want the contacts from you to cease! I know you have a phone because I get calls from you.

  72. how could a company not have a phone number.. i dont know how legitimate is this company or authentic. not to happy…

  73. Today I was totally disappointed with Uber service. I should say LACK of service. First I was informed that the driver would appear in 5 minutes. After waiting maybe 15 minutes, I was informed that the DRIVER CANCELLED! Of course, I then had to call Barwood Taxi service which I know is a bit more expensive but RELIABLE! Do you think I want to go through the angst of dealing with Uber?

  74. I was traveling to boston and I did not want to have to get around in a cab. I only wanted to use Uber. The app kept telling me to verify which I did various time and would not let me. Horrible experience! The fact that Uber would not work, it ended costing us 3x the amount on a cab. I do not recommend it

  75. UBER Charged me $400 after the College Championship game Monday night. Hiking surcharge up to 5.6 times. A ride from Arlington to Downtown Dallas, barely a half hour ride. Going to the game with a Dallas Black Car cost $85. I will never use this service again. Should be ashamed of themselves. And good Luck trying to reach them to complain.

  76. I requested an uber from west portal to mid noe valley which would take approximately 10-15 minuets, after sitting in the uber for over 40 minuets , taking 7 U-turns, and taking a ridiculous route through the excelsior and passed mission, to turn around and go back to noe valley, the uber fare was $46. This is completely unexceptable and it is only apropriete to get a refund.

  77. I can’t upload the information you require at this time, ie: Drivers License, proof of insurance, etc.

    If you could e-mail me your FAX #, I could fax it to you right-away, or you could send your mailing address and I could mail it to you.

    Thank You,
    Robert E Whitfield

  78. I have the app on my phone. Every time I log into the app with my email then my password, done correctly!! It doesn’t recognize it??? Or it’s an error….come on, what the hell is going on. For the last three days I have had to reset my password ten times. I was trying to get all the information together to become a driver. I do believe I’m getting second thoughts….If I can’t get in with my password, gezz what next??

  79. My first experience with Uber about 2 weeks ago was great…fast service, reasonable rate, no problems. Tonight was another story…exact same trip requested…1st time driver said he was there but he wasn’t, would not answer his phone, then he charged me for a canceled trip. Second request driver was en route…I called to make sure he knew the pick up location and he never showed up, tried to call him, no answer…he listed my trip as canceled…no charge. Third driver showed up and was extremely nice…great service, no problem! I’ve already submitted a complaint regarding the “canceled” trip charge.

  80. I read that one needs to be notified of “price surge” before agreeing to the ride. I was not notified and the price was 3 times the normal amount. This was distressing.

  81. I had ordered an uber and hee was no where in sight but had already been running the meter then I cancelled the trip and got another uber but still was charged for both I would like my refund

  82. My son signed up for Uber using my phone number, but his name because he pays for my rides. My question is, can I sign up using my credit card with same phone number or add my credit card to his account?

  83. My son ordered Uber this morning in Philadelphia they had some snow in the taxis were shut down and they charged what should’ve been $40 they charge $130 to go 10 miles to the airport.

  84. You guys need a contact number we would like to speak a person. U for got password. So I’m unable to use service because email is on file please help

  85. I use Uber quite often to get to work, today I requested an uber driver I wanted to go 4 blocks I let him know that I needed to pay cash and that my card was at 0 he said it was fine and we agreed on 4 dollars and I cancelled my transaction. So now I’m being charged $10.00. the driver should of explained That if I canceI and pay cash I will still get charged either way! I would of rather been overdrawn at my own bank. And why take my money anyway it’s not right. all in all I need my 10.00 refunded.

  86. Have an issue with my account. Have attempted to contact Uber via email on 2 separate occasions without success. Been waiting weeks. Terrible.

  87. Hi there,

    I am in South Africa, Johannesburg and trying to use the Uber service. it does not allow me to access the promotional code UBERUP. Please advise as i would like to book a ride now!!

  88. I understand that my son Michael shows who is in Special Education opened a uber account on Feb 21, 2015 and got a ride home. we’d like to cancel it. I thought the charges were fraud and reversed them. He did call his bank to cancel the fraud charges and release the money to you. I’D LIKE TO SPEAK TO A MANAGER TO GET THIS RESOLVED.
    Michael Shows

  89. Used user Adelaide australia driver gave me personal buisiness card said to call him direct he will look after me

  90. Hi uber ,
    I had to get to work earlier today at 6:30 am and was charged $35 dollars for a 5 minute ride. This has never happened. I know it’s usually 5-10 dollars but this was ridiculous. I had this happen before where I never received a ride and was charged. I know that uber can fix this. Can you recover this transaction.
    Frustrated uber rider

  91. I don’t know how Uber gets away with as much as they do. Maybe because you can’t actually reach a live person!! So I’ve been trying to use Uber pool (which they’ve also hiked up their cost on) and waited 10 min for a confirmed share ride with someone named Andrea only to receive a “sorry all cars are full” message just when my Uber should have arrived. When I tried to immediately get another one as I was running late for work they had a 2.7 surge going on! Sorry uber but if you’re going to charge people for canceling their ride last minute perhaps you should be held to the same standard and credit your customers who wait around for nothing!!

  92. I ordered uber then cancelled it with in one minute and was charged $10. it said that I waited more then 5 minutes and that is not true. if this can not be resolved, I will no longer be using your services.

  93. My name is Mohsin I m a as river and working with uber in Riyadh Saudia arabia I just want to say that the workers of uber that who worked in Riyadh office are not fulfil their job their attitude is so rude with drivers and they abusing during talk with drivers and they behaving with drivers like we are the shoe of their foot and we have any problem and we go to them they said we don’t know we don’t have time come after two days and make many other lame excuses and ididnt recive my money and I ask them to see my account but they replied we don’t know we didn’t have time to see what’s wrong with it account so plz I m requested to the uber team to solve our problems plz

  94. This does not work in Atlanta. I have played with your website and followed all links and can not get a pickup scheduled. This is a dumb way to do business. You are making it very very difficult to use your services. I will stick with cabs and limos.

  95. Recently I discovered a charge of $126.55 on my 15 year old daughter’s debit account. The driver took advantage of my daughter who is of underage to even use this service.

    I’m requesting that someone contact me to resolve this issue.

  96. I see that this company have a lot of issues, and no one to talk to about it. I made a mistake sending you my personal information. Please cancel my application, and destroy all my personal information.
    Thank you.

  97. uber loading my registration ,insurance info 3 time sill not there yet why is it so hard to do???????????????

  98. I took uber for the first time after my friend recommended. He sent me $20 credit promo which I applied to my account prior getting the taxi. When ordering taxi it said the fair would be from $18-$25. When the driver picked us up I told him that it’s my first time using the uber so I believe that was mistake. After dropping us off he said I don’t need to do anything. 1 hour after he dropped us off it was still showing that I am still in his car so I called his cell and of course he wouldn’t pick up. So without realizing that there is an xtra charge for canceling the trip I went ahead and canceled the trip. I guess I got charged $10 extra on top of other extra driving he did with us even being in the car. And for the regularly $20 fair which with the carpool option (was showing 47% discount) should have cost us around $10 and I got charged $51.39. I am very upset and if this issue is not resolved I am going to post this on all possible websites until someone helps me to get a refund.

  99. Okay I’m not sure who to talk to since I can’t get any answers. I’m trying to get on as a driver. I can’t talk to anyone on the phone to address my issue. I ask a qustion that is answered with a form letter that is not applicable and at this point I’m not sure if Uber is real or not. It appears in my opinion to be an automated email reply system that appears to look for keywords. The information that it provides me has sent me to a place that is no longer affiliated with Uber so I’m getting the impression that Uber doesn’t really need drivers and is probably just a scam company. I don’t think that’s the case but I haven’t received contact from anyone that can help me get started. If this is how drivers are treated, how do you treat your customers? How you treat your drivers directly influences customer service.

  100. I had a very unpleasant experience with an Uber driver on Thanksgiving Day. After several emails and phone calls Andrew B…Community Operations Manager said he would apply a $50 credit to my account for the inconvience. (I missed my Thanksgiving flight because the driver went to the wrong airport)! Small compensation for the loss of a $400 airline ticket. But the $50 credit has never shown up on my account and I continue to be charged for every ride. I also spoke with Tatoya and Bianca on Thanksgiving Day. Please credit my charge card for the rides I’ve paid for since Thanksgiving Day. I don’t want another credit….I want to be refunded for the services I paid for which should not have been applied to my credit card.

  101. I have been driving for Uber for a couple of weeks. made about 50 or more trips–but since yesterday the app is reading your driver account has not been activated–please help or refer me to the right department. Thank you.

  102. What about people who don’t use credit? We have long term need and would be a great customer, but if you don’t take cash, and don’t have a phone number, what good is that?? Most people in our area don’t have fancy smart phones. Ridiculous. Your company will just lose money in West Palm Beach, and it is discrimination, also!

  103. Yesterday i took an uber to miami from fort Lauderdale – i have now been charged for that trip twice. I need a refund of $38.27.

  104. Dear uber
    Ur drivers r not allowed to pick up passengers in vps,ecp, or pns airport in florida coz they r not safety inspected and not permitted .they need to buy a $400 permit per vehicle. If they r caught they will b fined and kicked off premises.we all have rules and u need to adhere to these rules.

  105. I have almost $500 taken out of my account and I have never used UBER.HOW DOES THAT HAPPEN??? And not being able to talk to someone from customer service is just as bad.

  106. I am very angry. Last night aroung 10:45 9.m. my grandson was dropped off at my house. The driver about 20 minutes later came back and wanted to speak to my grandson. When I refused to open the door he stood in middle of the street and started to call him names. This was very unprofessional and scary. He needs to lose his job

  107. Today. May 2nd. My mother was picked up at my home. This man was rude and also dropped my mother off at the parking garage instead of the terminal and told her she could walk and get your own bag out of the trunk. UNACCEPTABLE!!!!!!!!

  108. You guys really need to consider taking payments that aren’t credit cards!!!! Debit cards should matter too!!!

  109. I’m a uber driver i just started to driving,for uber for two weeks.
    I don’t understand why my account is the deactivated,sure my score went down
    a little bite but i’am a new driver if giving me a chance i believe can correct my mystic. this is right.every body need a second chance.

  110. I gave my last driver (Monday afternoon trip) only one star because system knocked me off too quickly. Make it five. Thank you

  111. Upon sign-up and entering my credit card info., Uber charged my credit card $1. When I attempted to schedule a ride, I received a response that my card number is INVALID… Really!!

  112. I applied on line to become a uber driver. Uber does not have a customer service phone number and it has been very difficult to find customer support on line. I have no clue if my application is under review, did uber receive my application?

    I would think they could have at least sent a confirmation that my application was pending. Uber customer service sucks.

  113. My phone was stolen. Items were purchased and are being sent to my home address – and one of the charges was for Uber. Wondering if there is an alert that can be sent to uber drivers to warn anyone attempting to go to a specific address to pick up these supplies. Our security camera will capture the uber’s car if they try and show up at least.

  114. Tried to register – got no email confirmation. Tried to login, but you didn’t recognize my password. Tried to contact your website help repeatedly – got the “this is awkward” reply every time. Tried to reset password three times – got no reset email.

    You’ve got my credit card info. I’ve got nothing but exposure. No customer service number, nothing but this comment system.

    Bad way to start. Why would I trust your ride system, if there is no way to contact Uber!!!

  115. It wasn’t the drivers fault, but I typed in my destination as FLL airport and it took me to MIA airport. Because of this I was charged extra and missed my flight. I am very upset with uber and something should be done. I was held an extra 12 hours in the airport and missed work. I cannot believe this happened.

  116. I have been unable to use Uber tonight and have been waiting at the airport for over 45 minutes. Your app tells me my payment forms have an error (2 PayPal accounts that are in long time good standing) a debit card and a discover card. What is the issue? There is no phone number to call for assistance, I am unbelievably frustrated. It is 2:45am, very upset with this experience.

  117. I’m very angry withy driver away killed us by a truck and then tolde that I dostracted him and stopped in The middle of the road took tolls when he didn’t need to just took the same route there and didn’t go at the same direction I mean he claim the truck should of stop even though he clearly didn’t even look at the stop sign I do not need to be charge can someone get in contact with me immediately

  118. Craigslist Really are you guys this pathetic every category?? Your only making your company look stupid when you cant follow simple directions of category. from now on im going to make it a point to flag all your stuff. I can spend days doing it. get it right or go away

  119. I have applied free ride code.But I was unable redeem.I came to know that the amount was in dollars. How to use that free ride.

  120. Please, I need the phone number of a mechanic authorize by uber in west palm beach for my safety inspection. thank you.

  121. If I am understanding Uber’s new privacy policy correctly, Uber is stating that it will access all of my personal contacts without my permission. This is so totally objectionable and unacceptable. If Uber does not have an opt out opportunity I will no longer use Uber. This abusive behavior is similar to our government secretly perusing emails and phone data to collect information on everyone. Sorry, but that is not how a democracy operates.

  122. Just took uber but noticed from the map that he didn’t stop the clock when I got out. What do you do about being over charged?

  123. I created a new account in uber using my friend’s promo code. But in turn I did not get the first free ride(upto 600) according to the policy. Please check and immediately send the free ride(upto 600). Thanx…

  124. Dear Customer Service,
    I had submitted my documents to change my vehicle about six days ago and about three days ago I submitted the vehicle inspection form/receipt. I had been emailing Uber for several days (may be more than ten emails) and looks like no one had a chance to review my documents. I am a good driver and it saddens me about that slow response from your team. I am driving my daughter’s vehicle (which was an additional vehicle added on to my Uber account)and she will going to School as of tomorrow. At that point I will have no vehicle to drive. Can someone in the management team please look into this issue and review my documents so I am able to drive my new 2015 Toyota Prius tomorrow. Thanks

  125. I have to give your phone back. I get no fares because the town is so dead , and the cabbies are using uber just to knock us out. I have medical problems as of recently at 62. How do I quit and give back the phone. I didn’t need it in the first place. It was just sent to me.

  126. The driver cancelled because here was 5 of us. He told us 4 could not be in the back. Why was I charged.

  127. I took Uber Saturday night from airport. The driver went the completely wrong way out of the airport. We told him 3 times he was going the wrong way and he ensured us he wasn’t. We live South of the airport and he was going to take the North exit. My bill was a lot higher thank it should have been due to his “joy drive”. I’m not happy and expect some sort of compensation.

  128. This was my first time using Ober. Uber was a very great service enjoy the ride there and back. But I was charged a $50.75 ride for an 11 minute trip, that was my first time. I put my code in for my free ride and it still charged me.

  129. I ordered a car on 5/29/2015 for 53rd st and 3rd ave in NYC. i was notified that Iwould have a car in 4 minutes. after a few minutes I was then notified that my car was canceled. I was charged $10.00 Please refund my account Thank you

  130. I been a Uber driver for a couple of weeks. I have not been paid for a fare that went from Miami, (Monday 1) to Ho0llywood. ( During this trip I let the client to see m phone and she accidentally ended the trip. Then she asked for a new trip which I took again) The total fare was about 40.00, I also used the Highway fare which was about 10.00 because it was during heavy traffic time) There is no way that I can contact anyone in Uber. I do not believe that if I am not paid this amount I should recommend my friends to be Uber drivers at all) I am also being charged a device fare that I am not using. I am using my own.Please solve my problem.

  131. I never finished registering for my Uber account. When I try to register, a message says that my mobile number is already registered. I don’t have a password and can’t finish registering. Can you please help me?

  132. I want to buy a swift desire brand new. And i want to attached that new car with yor taxi service..but i have no idea.how i do it.plz contact.me if its possibale..

  133. Hello I was picked up at Phoenix AZ airport to Buckeye Az on June 10th 2015 I requested the lower end of the vehicle’s and got a Tahoe I also put in my code my rate should of been $57.00 and I got charged 175.00 please help with getting fixed.

  134. They sent me a phone that i did NOT order or need, now they take my earned money to pay for it. I sent it back using their pre paid postage and now i can’t get anyone to email or call me back. 200:00 for the phone and 10:00 a week for something I NEVER USED! Have sent 13 emails and have talked to 7 different people saying they will get it fixed and a month later here i am being charged 10:00 a week and the deposit of 200:00!!!!!!!!!!!!!!!!!!!!!!!

  135. So far this sight sucks ! … I signed up & now Have just spent 2 hrs trying to not be a driver and be a rider instead . No phone number to call and get this straightened out .. So I’m calling a taxi service .. Your loss !

  136. Uber called me LATE at night 3 times telling me they cant find me. I never called them. Someone else was using my phone number again. Get your facts straight Uber.

  137. I applied to uber to become a driver over a week ago. I emailed you all the information that you asked for, but I have not heard back from you. Can you let me know if you received the information. Then, let me know what is the next step.
    Thank you

  138. On Friday, June 12, 2015 around 7:52 PM, we were picked up by driver Abdul. Shortly after he picked us up, he got a flat tire and had to drop us off right where the trip originally started.

    Please refund my account for the 12 USD I was charged.

  139. For all those of you that come to this website to complain, let me tell you that this is not an Uber website, that’s why Uber doesn’t reply to these complaints. To do that, use Facebook, they DO reply. On the other hand, from reading most people’s comments, you could fix the problem yourself by not just grading the driver but sending a message through the app to uber about your trip, that’s how refunds work. Now, if you have the tendency to cancel trips STOP, you will start getting charged for doing so. If you live in a complicated area and you know it’s hard to get to you or unsure if your driver is there, CALL your driver! You have all the tools, utilize them but at the same time have some patience, drivers are just human and no matter how much help they get from the GPS, Uber’s Gps is terrible, so call or at the very least, text your driver! Uber works but you need to know HOW it works. Good luck!

  140. on June 15th atabout 12;30 a.m. I called for a car, Irecieved notification that the car would be arriving then recieved a call from the driver who insisted that my address was wrong, I explained that the building in fact had been there for for yrs, the address did not change and I have succcesfully been pick up from the location 2 days before, he asked to speak with someone who knew the area, it was decided that since he was 2 mins away a co worker to me to where he was, his lights were on, I introduced myself to him and at the same time got a notification that the trip was cancelled, by now it was almost one, the driver wouldnt take me and left me in a not so safe area.thankfully I was able to get another driver in 8 mins. but I was truly in fear for that time, the driver was less than helpful, rude and made it clear that he would make more money on his next call. very unacceptable and gives Uber a really bad rep!

  141. Hello Uber Team i ad a second Car on my Account, please tell me when this will be active. It’s coming up big Events in Indianapolis on this Weekend and i like use my new Car.

    Best Regards

  142. We are having a bit of trouble uploading documents to you,do not know if it is a problem/w my tablet or yoūr receiver.

  143. When we did something really, REALLY stupid, my father used to call my brother and I KNUCKLEHEADS, I understand you “KNUCKLEHEADS” have just went “gun free”. You have just eliminated a large segment of the traveling public from your system. I suppose you’re dumb enough to think that your ill-advised “gun free” policy will keep some thug with a gun from harming one of your members. That, guys, is just charming innocence. When encountering someone intent in doing you harm, you will cower and piss your liberal pants (or dress) while I will be eliminating the threat!

  144. I recently noted yoir policy of disarming your customers and drivers.

    For this reason, I will never, ever use your ‘gun free’ zone service. I will gladly inform any and all people I know that you prefer them to be helpless victims for any criminal who chooses not to adhere to your politically correct but hopelessly unrealistic belief that disarming people makes them safer – another mindless example of leftist propaganda ignoring the gory news stories about ‘gun violence’ – actually criminal violence- which are overwhelmingly committed in ‘gun free zones’ such as churches and schools and gun banning nutty polities like Chicago or Baltimore.

    You are dangerous fools, and I, for one, want nothing to do with being the soft target in your ridiculous company. Is it something in the air in San Francisco that warps your thinking, or are your executives who make these decisions safely protected by armed guards so this srupidity does not affect them?

    In short, your delusional policy will deliver the opposite of it’s apposite intent: safety. Rather, now that criminals know your drivers are oh so fashionably unarmed, expect robberies and injuries or dearhs to rise steeply. May lawyers everywhere sue you out of existence when your policy has the obvious effect on your drivers and customers – death.

    My God , you’re truly too stupid to survive. Evolve tha,t uberliberals!

  145. uber has had my app for work I just want to no if it is complete
    because I have not heard a thing if I am missing something please let me no.I need this job.

    Thank you
    Frederick Farina

  146. Due to your anti-second amendment position I will never use UBER and will encourage everyone I can to do the same.

    You have decided to only allow criminals to carry guns on UBER as what you have done only stops the law abiding.

  147. I used Uber on the recommendation of others–which is good for you as you might expect.

    I used it to pick up one of my employees and this time the price was twice as high!!:(( If you could help me understand why that would be great. I live outside of Atlanta. If you cannot help me understand then I understand and realize you have plenty of business.

    Thank you

  148. Under no circumstances will uber restrict my 2nd amendment rights for my personal protection . I will carry where i please.

  149. Uber will not dictate nor restrict my 2nd amendment rights, I will carry where i wish.
    Unless uber is going to provide armed security, then they have no business restricting the rights of anyone regarding ridership
    SEriously uber, do you you honestly think criminals give a rats arse about your new gun free rules?

  150. I own a home on Market street and my driveway is UBER CENTRAL pickups all day and night… also the area is NO STOPPING ANYTIME and a Bike Lane too so this is a big problem for me blocking my access in and out. The people who use Uber like it I presume but people who have their property access blocked and have to deal with all the BULLSHIT of inconsiderate people waiting in your driveway is violating my rights. UBER needs to control their drivers and be more responsible for the problems they cause. I hate UBER and will start to get them cited when possible.

  151. I have tweeted twice to customer service and posted to uber facebook. Uber website says customer service will respond in 3 minutes. It is now 15 minutes and counting. I was excited about trying uber tonight. Not have a good experience to start out and will not be able to ride until my problem is fixed. Got an offer of a Promo with capital One. wanted to get an intro experience. tried setting up account. got error my mobile # is already registered but I cannot access account/ login or figure out what is going on as Uber is not sending a password reset email and I tried every possible version of my password and I have even tried both of my two email addresses.

  152. There is a problem with payment I set up my payment account with direct deposit I’ve done 28 trips some very far, and have not gotten paid for any trip I called my bank. I’m not doing anymore rides until I get paid for the 28 I have done so far the total in payments are $283.25 you can check my trip-history I’ve gotten so fare a five star rating. And haven’t been paid for my work. I put my banking info in the routing number and account numbers so why haven’t I been paid. I did the bank info the same time did my inspection form. I’m not doing any rides until I’m paid for the first 28 trips I’ve done. I started taking rides
    on 6/12 I took 7 trips
    on 6/14 I took 4 trips
    on 6/22 I took 4 trips
    on 6/23 I took 13 trips
    I did work for Uber but never got paid I was told in an email I owned fees to them and for a phone they never gave me I used my own phone from metropcs. I stopped working for them as of today they are a rip off uber suck i better get my money

    kleopatra fero

  153. I contacted uber from my app and I accidentally cancelled my ride and re-entered my ride and it was th same driver and I’m being charged for canceling a ride I initially was getting. I shouldn’t get charged for it also because it wasn’t even five minutes yet and I still had the same driver so can I please be refunded for my 5.00

  154. They charge me $10 For just click on the uber .com and cancel the the driver call me and spent the time with me past the 5 minuets refund my $10

  155. I am BEYOND angry. Blood boiling. I have emailed Uber support three times and have not received a response. Get with the 21st century and get a telephone support line.
    I took an uber from the Marina to Pacific heights (a two mile distance) and was charged $385.00. ARE YOU FREAKING SERIOUS? Now I am facing an overdraft charge because of your inept services and application. CONTACT ME TODAY. This is outrageous and a joke. Will never be using Uber again.

  156. I signed up for Uber, then could not log on. I emailed Uber numberous times and no response except an email sending me the link to reset my password. Never worked.
    Requested to have my account deleted; no response. No customer service, no solution, but yet they have all my credit card info. How is that legal? Uber is a scam as far as I’m concerned. I have no idea how to get my information deleted with Uber. Only solution is to cancel my card.

  157. PLs Iam trying to get to drive for you guys and be my own boss but I sen my picture innsurance registration and everything and still no respond from you guys cant even get the online sistem to start working I have seen other people leave there jobs and get a new car just to do this and they are good with this pls help me out email is there and phone number is conected to my account. thank you UBER sincerly Juan Pablo Lopez

  158. I have been taking daily and the fare is always around S$9. Today I was being charged for S$20. Someone from Uber please contact me. I will not take Uber until this is being resolved.

  159. Hello sir
    I want to join uber.but think us I got 9 penalty point on my
    Licence and 6 point will wipe in December so can I join to
    Uber with 9 points?
    And in the min time which reg car you except(which year minimum)
    If u response this email it is very helpfully for me.

  160. I need help. I know someone who works for you who has seizures. She had one a few weeks ago and is still working and driving people. She is going to kill someone by having a seizure while driving. Please don’t take this lightly. I am very concerned.

  161. This 5$. Charge is stupid . Because I came outside and the uber driver had cancelled the ride by himself . I went outside and he rode right past me . In my neighborhood . And he left , it’s not fair I got charged 5$ when I didn’t cancel my trip ; smh. I will continue to tell people not to use uber because you all try to get over on people and that’s not right . He cancelled the trip knowing that he had just pulled up , I walked outside like 3 minutes after it said he was arriving and he cancelled the trip and rode pass me when I yelled for him . LYFT it is . Smh

  162. On July 8th. I tried to use and uber. The first guy said he wasn’t able to and cancelled no problem. His name was Oliver and was very nice and said sorry. I tried again with a woman who also said she couldn’t pick me up and called me back demanding I cancel. I told her she could since she was the one canceling and I didn’t want the cancel fee. She said she would and charged me 5 dollars for a trip she couldn’t do and SHE cancelled.

  163. I can’ t understand your rating system. Every time someone cancels a trip my ratings drop I have satisfied each and everyone one of my customer. Let see what happens from here on out all riders will get one star

  164. Hi,

    I requested for a cab first time in Uber. My destination of the journey was Sanchaeti Hospital. I called driver and he mentioned that he will drop us midway as there is processions in pune. It does not make sense to go half way and it does not make sense to go half way, so we cancelled. There was a cancellation charged to us. Can you please look into it? and refund my Rs 90.


  165. Just moved to town. Car is registered in Md but Drivers license is NC, can I still start to drive until I get the Md license?

  166. How do I change my city of service which I operate? My account is not yet active but I put the incorrect city in when registering. I have since moved.

  167. I went to become a driver and got my car inspected and the majority of the stuff is finished. I’m almost ready to drive… But I don’t have a vehicle inspection receipt I never got one. Where can I get one? Or is that even required? I’m not sure I understand.

  168. I would like for my nephew, Jeffrey C. Paylor, who lives in Washington, DC, to be placed on your “Do not Pick-Up List.” He is unemployed and mentally ill. He repeatedly calls UBER to pick him up, but has no money to pay the fare. He was arrested yesterday (7/13/2015)at Reagan Airport for not having any money to pay his fare. He is currently in the Arlington County Detention Center. I do not know how long he will be there. But I am afraid, he will call another UBER to take him somewhere when he is released. His Uncle, Robert Hill

  169. I was in nyc 7/14/15-7/18/15 and tried to use uber on several occasions, only being successful one time on 7/15/15.The other times,I connected but the estimated arrival time kept changing and ultimately did not arrive. We gave it 15 minutes or more.I am very disappointed as I thought uber was supposed to be efficient and a reliable alternative to a taxi. I need to be able to trust this service or I will not use uber or recommend it.

  170. Dear Customer Service,
    I am very dissapointed by the service last trip from 6336 ROSECROFT DR, FORT WASHINGTON,MD TO SUITLAND METRO STATION on july 18th,2015.& the total fare was $10.78. The driver name was KENYON, he charged extra $50.00 the next day without letting me know for his cleaning fee which is not my concern. He should have said in the very moment. i rated him 5* too.So, that service was too bad and i need my money back. I need my response as soon as possible.

  171. Uber go away.
    1) STOP calling me with automated messages
    2) NYC cabbies need their jobs
    3) We don’t need more traffic congestion

    I have called the mayor’s office to show support of the position against your expansion. Also I have filed a complaint with the FCC.

  172. I have always used Lyft whom I will go back to. I was given a $20.00 off first ride with Uber so thought I may as well give a try. My driver was awesome yet for a 13 mile, 32 minute trip (10 waiting on train) I was charged $60.17! OMG – even a taxi would have been cheaper! Good thing I had $20.00 off! Even then, $40.00 is outrageous! First and last time using Uber!

  173. i keep getting robo calls and ask to be removed. if i receive one more, i will report this to nyc govt. agency.
    uber is to business practices as donald trump is to politics.
    i want no connection with people – executives who model business practices that bring out the worst in human beings.
    you are frauds and liars. you exaggerate and experiment with people’s lives, and then discard them. just like trump.

  174. I linked my amex account to Uber for 2x the points. When I didn’t see the points posted I called Amex and they told me that it’s not available in NYC. They very graciously added the points I thought I was going to get but now that I’ve defended Uber to Mayor DiBlasio I’m wondering if this company is scamming the public. They knew where I lived when they offered the invitation to link my card.

  175. My friend contacted UBER for a ride to the airport this a.m. they never showed up. WTF? How can this happen??? It said 4 minutes away….

  176. I used my Uber app for the first time in center city Phila. I was adv ised a car would be there in 2 minutes and rushed outdoors to wait. The time kept changing and after waiting 20 minutes, I had to take a cab.
    This is a terrible disappointment!

  177. Iasked my driver if I could use my own EZPASS for the tolls. He said ‘Yes’. I gav my EZPASS to him. He attached it to his stickies on the front window. When I looked at my bill, I seethat I have been charged for the tolls Please credit too fee to my account. I really wish you had aa process in place for immediate customer service. You have no readily available options on your app

  178. Been trying to sign up to be a driver, cant get a password to work, you never send me a email to reset my password, and I can not get ANY response from you! Please help me.

  179. i applied and filkled out the application and uber sais that i passed and cleared everything,but i neverherd back from uber.if someone ,could get back to me,i would appreciate ie,since i took the time out to fill out and complete the app forms,

    thnk u.
    Jonathan meyer.

  180. Uber,

    I have sent more than 20 emails since Sat night when our uber driver stole mine and my girlfriends phone. I need a response ASAP!!!

  181. on the map it showed the driver was 4 minutes away ( no traffic at that time or location) but then I see him on the map driving up and down the road for another 5 minutes. Was he perhaps on the phone & didn’t want to be disturbed? tired of watching him going up and down the same road I cancelled after 10 minutes-
    I’d like to be reimbursed for the $5.00 cancellation fee.

  182. Today, 28/07/2015, I have used the Uber service from Hennur Main Road and was dropped at Sarjapur Main Road in Bangalore in the morning. On the way the connectivity with Uber was lost in the Driver’s set and I was not shown any charges. The driver could not see the destination location, though he entered the destination location at the start of the journey and I entered twice. And more surprisingly, now it is showing that i am still in that car and has been picked-up from Sarjapur Road. What does all these mean! Do I need to close account with Uber!

  183. I’m wanting to drive for Uber. I was sent a e-mail stating I needed to send my driving abstract. Have emailed with no response. I find no number to talk to someone. I am a bit confused on what to do next.


  184. Uber says I owe 26.00 because of a problem processing the credit card payment for a previous ride. But they only allow payment by Paypal, which I do not use, or by “swiping” my credit card, which I do not understand. Customer service wants to charge me 13.00 to have an email correspondence to figure out how to pay them.

    Come on…

  185. all I needed was a ride 1/2 a mile down the road not two hours of BS sign in crap I’ll just stay with yellow

  186. The Uber app does not work. After Iput my care info in, it asked me to scan it. Im not going to be charged for a ride I have nt even gave into to. Please call me as I want to cancel or find out the deal here :(

  187. Signed up on computer hoping for a great experience and ended up having a terrible one and am cancelling before I even took my first ride. Took all my info and it wont let me download the app to my cell phone. I have a yahoo account and don’t need a google account. It keeps directing me to google to complete my profile to use. Had to find this just to post my 4 hour frustration in this comment. I am a senior and was hoping for a solution instead of asking people for a ride. I will have to let my senior friends know this is not a solution. I hope another company might help me. Signed a very frustrated senior

  188. It is a very bad decision to not have a phone number for the business. If something happens and you need to use your account and there’s an error all that’s available is email. Which is poor customer service. Anything can happen and this decision to not have a phone for the business opens up a liability for the company. If you think what I am stating warrants no considering then just wait and keep operating under this condition, its going to pose a problem for you.

  189. I don’t have an account with Uber. My friend that was hosting a party in Hoboken does and got an Uber car to take me back to Brooklyn. The driver drove me to the projects in Bed-Stuy and said he was going to kick me out of his car unless I paid him $250. He then stepped out of his car and opened the back door and grabbed my arm to pull me out. At that time, I agreed to pay him the $250. I have been disputing this through my AMEX card ever since but because he charged it through his own square, AMEX could not win. His name is Khary Genidy, his square merchant # is 1049140718. I need Uber to resolve this. You must take responsibility for your drivers…you don’t need the bad press and we don’t need the shitty drivers.

  190. I am so anxious from my ride today that my hands are still shaking an you later because my driver drove crazy, did not use his blinkers once and almost hit a car but the other car thankfully swerved out of the way on the freeway. I just became paralyzed from am accident just a year ago which I told the driver once I realized he didn’t know how to look at the road. This was after he took an hour to arrive, I’m not exaggerating either and I’ve only had good experiences so far even when a driver for a little lost and cost me about #5 extra dollars. This driver had me cancel the ride and re enter it 3 times and said I was putting in the wrong address which was not true at all! I expect a dull refund today 8/3/15.

  191. I have been a happy uber driver with a great rating.
    Uber app quit working 48 hours ago for me..,
    I have gotten useless suggestions from Uber that I did and asked for an IT expert.
    I have been with our income for 48 hours apparently that is only urgent to me.
    I am about to sign up with lyft..,

  192. I have been a happy uber driver with a great rating.
    Uber app quit working 48 hours ago for me..,
    I have gotten useless suggestions from Uber that I did and asked for an IT expert.
    I have been with our income for 48 hours apparently that is only urgent to me.
    I am about to sign up with lyft..,

  193. One would think a 21st century service innovation like Uber would have a state of the art webpage; it doesn’t. The site is hard to complete, gets stuck and does not accept edits seamlessly. I would think site icons should guide the user, there are none and they do not guide. Perhaps once I am set-up and use the service my opinion will change however until that happens I have to say navigating the site is needlessly difficult and frustrating.

  194. To add to my comment, Uber has thousands, and thousands of excellent customers, please don’t get offended, most all the time I have excellent customers in my car, young, middle age, and old, but it’s all ways somebody out there that’s a question mark, that’s the one I’m talking about, not the good customers, but the questionable customer, they are out there, every body is not perfect, so for my safety I asked that the on going amount of money adding up on the screen be taken down.

  195. The worst DRIVER EVER!!!
    Took over an hour to get to our destination, when it should have been 35 mins and we didn’t have any traffic.
    He was in the second to fast lane and EVERYONE was passing him up!! Honking and such!! I felt like I was driving with my great, great grandma!! To make matters worse he had elevator music on the entire time. Not that I care, but please have something a little more lively on to enjoy!
    This was certainly not worth a $60 drive!!!

  196. I am trying to drive for uber…I have photographed car pictures and license and regestrtaion info …have had no response from uber yet…how do i find out where I stand?

  197. This was made much too hard to do. From one hospital dischasrge to another hospital to pickup my private vehicle. I was not able to find how to arrange the ride. This is terrible that I could not get it done through the website.

  198. Hello Uber,

    My bank account has multiple dollar charges on it that total up to $8.00. Can you please tell me where these $1.00 charges are coming from because it really is suspicious.

    I see the charges for taking the trips, but I see these weird dollar charges.

    I just don’t understand what’s going on and I need answers. I contacted my bank already and they stated to get in contact with Uber. I don’t know if there is some undercover fee or if my debit card I registered with Uber has been compromised.

  199. Please remove me from you driver site. I accidentally hit a wrong button and now am receiving DAILY requests for background information and place for Uber classes. Please help me!

    Thank you

  200. I called an über and wanted to cancel when he got there. The driver told me I could cancel then and not be charged the $10 waiting fee, so I cancelled it and he left. Later when I checked my receipt I was charged with that $10 fee and think I should be refunded.

  201. It is difficult to tell which airports Uber services for pickup. In particular I am looking at Miami International airport. Is there a list somewhere?

  202. I’m trying to apply for Uber Services via app and I continue receiving that my number is already in the system. Can you please me w/starting up an account. I don’t recall setting up an account w/Uber.


  203. My nephew and his friends used the service while in Orlando. They got back home to find a $32.91 charge to his card for a ride they thought would be free since it was their first time using the service. When he called to find out about the charge he was told that not only was he charged for his first ride he was charged a SURGE…an amount of 3.8 TIMES the normal amount. Unbelievable!! No wonder there is no customer service number you can call…a company that just adds fees with no notification and misrepresents their product and service (if you can even call it service). I hope he and his friends have learned their lesson and will avoid this scam of a business~~

  204. I am very angry with UBER. On August 14 my 17 year old son and his companion attended concert in Concord Pavilion. When they called UBER driver, first of all he did not show up till 45 minutes later and once picked up, two more African-American sat down in his car which was not agreed upon and ask driver to take them to some store in Walnut Creek. Two people did not pay a dime for riding a car, but my son end up paying $94.00 for a six mile ride. Being a teenager he did not know how to protest the charge and paid with his hard earned money. I would very much appreciate if UBER refunds the entire amount as kids were taken advantage off and ripped off at same time. My son takes UBER frequently and this ride left bad taste. If you refuse to refund the entire balance, I will take you to small calims court and will contact Media to prove that you have very dishonest drivers. Your prompt and immediate attention is greatly appreciated and looking forward to your response and action.

  205. Hey, I am trying to apply to be a uber driver but it keeps rejecting my vehicle insurance. All of it is accurate and correct so I can’t figure out what is the issue. I’ve tried to send it 5+ times. please let me know what I can do to get started. thanks!

  206. I am currently a driver for Uber in California , next week I am moving to Colorado. What do I need to do to transfer my Uber information to be able to drive in Colorado next week?

  207. A few months ago I applied for a job to drive for Uber. I provided all the information requested of me. I have had chats with Uber Support representative’s regarding the issues that I am having. I received a message that the delay in me being able to drive for Uber, is because Uber is waiting for my background check to be completed. However, I continue to receive text messages from uber partners asking me to drive, especially during the Air and water show that was recently held downtown in Chicago.I have also received an Uber Decal to be place on the window of my car.I continue to receive many texts from Uber Partners requesting that I submit a consent form for a background check.On August 19,2015, I got in my car sign in with Uber to drive and received a message that said ERROR. What am I to do next ? Can I talk with someone about this usue ? Thanks.

  208. I used Uber Black on Wednesday from San Jose Atlantic (airport). The first driver accepted my ride request from Santa Cruz…..too far away. Wrong city. Then I got charged $5 cancellation fee. What’s with that?

  209. I use uber today they took me to my work that I usually pay 14 dollars and today they Charge me more than a 100 what’s wrong with it…

  210. Hi, I left my wallet in an uber car tonight in Napa while carrying my daughter into the house and I can not get the driver, Gabriel to call us back and there is no one else to contact to find him.

  211. I was charged $10 on August 29th for a canceled ride. This charge is incorrect. The driver was not in the right spot to pick me up! I was waiting for him for far longer than the entire ride would have been. Uber drivers should know where they are going.

    I’m very disappointed in this driver and that I was charged… He called me asking how he should get to where I was standing. I was on a main road exactly where the pin was! I didn’t know how to explain to him how to drive to where I was and he was at the wrong place so I cancelled the ride. This is the second uber driver I have encountered in Boston who did not know the area or where he was going- both times have cost me extra money. Can my money be refunded? If not I will have to consider other taxi companies in the future.

  212. I was charged $100 cleaning fee for a car that wasn’t even Dirty I am Army veteran who is very poor it makes me sick to my stomach to get treated like this on 911

  213. I am in Salt Lake City, Utah at the doTERRA Convention with 28,000 other people. Yesterday as myself and two colleagues tried to return to our hotel I submitted a request to Uber. For the first request submitted at 3:49 I was told the driver (I think it was Jeffrey) could not pick us up and the trip was cancelled. Yet today I saw I was charged $5.00. Also, I then requested another ride and at 4:05 was told Samual in a Toyota Prius would be coming. I contacted the driver and was told he was at a different location 10 blocks away and he would not be coming to get us. I said, “You won’t come get us?” He said “No.” I said “Should I cancel the ride?” He said “Yes.” Again, today I have a charge for $5.00 for this ride. It was a frustrating experience and I would like a $20 credit.

  214. I have used you 19 times in the last month cause I trusted your operation and then today you held me a captive customer with switch and bait pricing and blackmail to accept a 150% increase in rate from $16 to $40 for the same 9.3 miles because you did not write a business plan to allow for the demand in an area. I cant afford that. My partner rented a full size jeep yesterday for the whole day for $30 with unlimited mileage. Uber cannot be trusted to support its customers. I cant use you anymore. I wont let this go without bringing to every agency, BBB, Facebook about your practices until one of them, Department of Transportaion, Credit Fraud Division of Sercret Service, Texas Attorney General or the general public puts and end to this captive blackmail after the person is in a location with no transportation home without accepting your onerous charges. You should be ashamed of yourself.
    Darrel Youngblood

  215. I cannot log into my account!
    I have had this account nearly 2 years and never logged out on my i phone. When Uber was having trouble connecting, I was directed to log out, which I did.
    Now I cannot get back in!
    I keep getting the message that a new password will be emailed to me, but the email never comes.
    I tried to start a new account, but get the message that my telephone number is already connected to an account.

    I really count on Uber. Please help me.

  216. In San Francisco. Request a black car. Said 4 mins away. You can see the idiot never came to my location. I tried calling him 3 times and sent him a text. His car kept driving away. I had reservations. I did not cancel him, we had to grab a cab. Now you think you’re charging me 10.00. I think not. I will dispute with AmX. I will utilize social media and if needed pay for an attorney just so you don’t get my 10.00. This is a total scam. I call bullshit. I want an immediate credit.

  217. I had a driver come pick me up and then she tells me on yesterday that I have to cancel the ride because of Uber not being accurate. So I told her that I would be charged so she cancels trip and I had to change my destination and another driver was sent right away. I was still in her car and she then tells me that she could take me home for a cheaper rate than the Uber payment. How do I delete my account

  218. Christopher,

    Thanks for the email but I had two free ride since August 28th. I have a prove of emails you guys send me.
    I am little tired of complaining about this issue.
    This is my 3rd email to costumer service.
    How can I send you the email prove? I can screen shot of email or forward you the email you guys send me.
    and I have history of my ride that I only used one promotion ride after august 28th.
    Before the driver cancelled that pickup, I had a free ride promotion. When he cancelled, that free ride disappeared, I had to take another ride that night to get home which should have been my free ride. Instead, I was billed full price for that ride after your first driver refused to take me home.
    A refund of his cancellation fee and subsequent disappearance of my free ride (awarded by you guys because I recommended a friend) is unacceptable and frankly a breech of trust. I find it hard to believe that your computer software cannot follow this audit trail. If that is the case, I believe the press and the public should know about this glitch in your software. Please provide full detail on how this can happen.

    Thank you

  219. I like uber and have used it many times. I think it is a great thing. I am wanting to become a driver but have ran into a little problem. My car is registered by my fathers company and the insurance matches that as well. It doesnt have my name on the insurance card and if it did it wouldnt match the registration. Is there some way to get around this? everything has passed the tests and the guy that helped me at the vehicle registration wasnt very friendly and was quite rude to be honest. Please let me know if we can go forward with this or not.,

  220. I just took two Uber trips in Folsom, CA with driver Austin Puppolo. He was very kind and helpful. I have a broken foot and he helped me in and out of the vehicle and made sure I didn’t trip or fall. He went the extra mile for me. When I rated him using your app, I intended to rate him with 5 stars for both trips, however, for the first trip I tapped all 5 stars, but only 4 stars lit up (blue). On the second trip, I tapped the first star and it immediately went to another page stating, “Thank You”……Your app needs definite work!!! I am asking that you correct both of my ratings to 5 stars for Austin! Your rating app needs to be fixed!!

  221. Hello, I would like to kindly ask to take this $10 charge off of my card. I requested an uber and waited for it to arrive. Finally after no contact from the driver I called him and asked if he was close. He proceeded to yell at me saying he had been waiting for us and was EXTREMELY rude. I take uber frequently and they have always made the first point of contact in order to pick up the customer. After getting yelled at I hung up and refused to get in a car with that man and cancelled the trip. Please take off this charge as this was the worst experience I’ve had with uber and this man does not deserve my money. Thank you.

  222. Hi I used to work for uber a year ago. I LL like to return the iPhone you gave it to me . Can you please tell me where to mail it….cause I need my 100 back. since I don’t work for you….rhanks

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