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Contact Twitter Customer Service

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Contacting Twitter Customer Service Center

Twitter, the micro-blogging social media site, is one of the most popular destinations on the Internet. Users often download mobile applications to phones, tablets and other mobile devices to stay in touch with followers on a constant basis. The reach of some Twitter users has been a topic of media interest for quite some time. John Mayer, for instance, admitted to being addicted to Twitter – updating on a constant basis. Conan O’Brien managed to follow no one but gain more than 6 million followers. When he started following one person that person became an instant Internet sensation. Twitter accounts are free, but there are paid opportunities with Twitter such as featured spots and partnerships.

The majority of customer contacts to Twitter pertain to functional problems on the site. Before searching through the Twitter help page, contact Twitter via your Twitter account, or a friend’s account if yours in inaccessible, for more information on how to solve the problem. It is much easier to ask Twitter to locate the specific page with the information you need than to search through hundreds, or thousands, of pages of content looking for one answer.

Contact Info:

Phone Contact Numbers

There is no contact number listed for Twitter support – this is a virtual social media company so we didn’t expect one, but we did find a number for Twitter corporate.

  • Twitter Corporate: 1-415-222-9670

Mailing Address

Twitter is one of the few social media companies that openly accept customer service contact. The mailing address is listed on the Contact Us page.

Twitter, Inc. 1355 Market St. Ste. 900San Francisco, CA 94103

Official Website

The main website for Twitter is located at https://www.twitter.com. You can also find the support page at https://www.support.twitter.com. There is, of course, a Twitter page for contacting support. All you have to do is address your Tweet to @Support.

Customer Service Email

You may not be able to contact Twitter by traditional email, but you can submit a form to Twitter that addresses the problem you are having. Twitter offers an entire page of forms to direct your inquiry to the correct department. You can find all the Twitter customer service forms at https://support.twitter.com/forms.

Our Experience

When we called the Twitter corporate number we were asked to press 1 for Twitter customer support. A message followed that explained Twitter did not talk to customers via phone for customer support. If you need customer support you will have to visit the Help Center or tweet @Support for more information and customer service.

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Rating: 1.4/5 (26 votes cast)
Contact Twitter Customer Service, 1.4 out of 5 based on 26 ratings
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78 Comments on “Contact Twitter Customer Service
  1. Dear twitter. My account was suspended about 2 months ago. I tried to contact you but no responds. Can u please help me. Thanx very much

  2. I wrote to Twitter customer service yesterday with a simple, simple question. They have not answered it. In the meantime, I just received an email asking me if I was satisfied with the response to my question. Huh?? Here is a note I wrote in response:

    “So – I just got an email from a robot at Twitter asking if I was satisifed with the response to my question. My response was a resounding “NO”. I went on to explain that for an internet-based company, you guys totally suck at internet-based customer service. Really. It is unfortunate that a robot is reading this email. I long for the olden days of real people…I know it’s hard for you to imagine, but that’s the way customer service used to work. Really.

    Please respond to my question. It is a simple one. You have all the big brains over there. Perhaps one of them could take a moment and respond. The thought is too good to be true!”

    • Iknow what you mean,my account was suspended,when i tried to get back on and promised to not do it again,and put in the capcha letters,it kicked them out about 12 times said i needed to delete or do something to my tweets,dont know what,cause they wouldnt tell me.,guess they can just screw themselves,and i wont bother them or use them again,and tell every one on the net how they are,who do they think they are,huh,just fools.

  3. I setup a Twitter Account with ID and Password but ACCIDENTALLY pushed the WRPONG language button instead of ENGLISH. Now when I try to longon to TWitter, I get a foreign Language. Please email me and give me specific steps how to simply switch from whatever language I’m in BACK TO ENGLISH! Thank you very much.
    You may also call me at: 701-662-3603. Phil J. Haaland

  4. Dear Twitter I am not able to log into my twitter account and I can’t contact my friend IN Washington Dc either I would like to able to twitter with him .This is getting very frustating for me to this does not make any sense at all

  5. Hi,

    i cant follow back on ppl since yesterday. I got no information on why i cant follow anyone anymore…. it really sux as i would know wat is wrong. I follow back on everyone and its sad to see accounts with an odd Follower/Following ratio. They dont follow back on anyone but just try to push their numbers. Those accounts dont ever get suspended but an account who follows back everyone does ? LoL Kindergarten…. Sincerly Immi

  6. For as big as yourservice is suppose to be, you’d think, you could fix stuff, 24/7. Somehow your over loaded system, locked me out, and i am mad, i did not barely replied to anyone, and your systme CRASHED n took all my followers, and followies’… GET UR CRAP TOGETHER PLEASE!!!!

  7. i forgot my password to my new twitter account and I’m scared that i won’t remember. Also, someone has hacked into my other account the last username was @funchantelle and the one im using right now is @chantelleLewis8. Please call me on the phone. My e-mail is not working for me. Thank you God bless.

  8. My account was suspended for no reason last week and I have not been able to get a response from them. I have attempted to get in contact with their support thing and after nearly a week have not received a SINGLE email or any form of notification as to why my account was suspended in the first place or when/how I will be able to regain access to it. The customer support for this site is absolutely shit.. AND YES I HAVE CHECKED MY JUNK AND SPAM FOLDERS!!

    I’ve tried to act patient and well mannered when contacting them but after nearly a week of this bull shit I’m starting to lose my patience.. FAST!

  9. Suspended account since of last week for no apparent reason. I have done nothing wrong and i logged on one day and it was all locked. I’ve emailed for help and received 1 email back. I responded as they said they would give me some “key” of some sort and it was never sent. I’m not very happy with the customer support and i’d like this to be faster.

  10. Twitter has THE worst customer service!!!! I have tried to log into my account and it will not let me. I am new to twitter and thought it would be fun. BOY WAS I WRONG!!!!!I tried to change my password and ‘it’ sent the same email with THE WRONG LINK in it!!!! 3 TIMES!!!! And NOW they are saying ‘we already sent you an email to change your password.’ Nice, huh?! They won’t send me the RIGHT ONE TO HELP ME GET INTO MY ACCOUNT!!!! They send out canned responses and do not care at all about their customers. I have yet to find ONE GOOD thing that might be written about their customer service. I have found NOTHING. I have sent tweets and not a single one of them made to the person I was tweeting to. They are a horrible company. They are useless. And they don’t give a **** about their customers!!!! I hope they shut down soon. REALL SOON!

    • Yeah, I know. We tried calling and all you get is told to send them an e mail so they can ignore it, then you are disconnected. My bf is harassed all the time on his telephone with texts from twitter and they just ignore his demands to stop and now his complaints are all blocked. We are looking into legal action to sue for harrassement.

  11. I am unable to sign into my account because I forgot my password. Everytime I click on forgot password and then enter my email address and select submit I am taken back to the page for setting up an account. I need help!

  12. Dear Sir/Madam,

    My twitter account has been suspended, can you please activate my account as soon as you can. If you need more information please do not hesitate to contact me.

  13. I ask you to CLOSE my account and you didn’t do it. Again, please close the account (atimextime) and notify me by email that this has been done!

    James Carver.

  14. Dear
    my twitter account was suspended yesterday so can you people help me so that l can get back to my twitter account to delete those tweets cause you people said l should delete that tweets before l can use my twiter account so please unsuspended me and l am not going to again thank you very much

  15. I need TWITTER to PLEASE stop sending automatic reminders to everyone on my emailing lists to join Twitter. Your auto-send function has already sent two reminders. I’ve received well over a dozen emails from friends complaining, and I need to put a stop to the reminder notices. THANK YOU! Leslie

  16. For the past two days I can’t do anything on Twitter. When I want to add someone it says the request was understood but there’s an error. I can’t tweet anything and it also show I don’t have any followers and I’m not following anybody. Please fix this!!!!

  17. Trying to get direct telephone live person support. Very dissaponting that there is no such means to do so. Reading comments above don’t instill confidence in twitter. Think I’ll just forget the whole thing!

  18. My twitter lose after I upgrade..please send me link for old twitter…I need my twitter back…please alert..I’m use bold 3…please respon..

  19. My Twitter account has been suspended for 6 days and I keep getting the same message that someone will get back to me but no one has. I would like to know why.

  20. I keep getting this message from Twitter “Hello,

    We’ve found more than one request from you regarding the same issue. This ticket has been closed, and we’ll respond to your original request in the order it was received. Someone should be in touch with you shortly.” Why hasn’t anyone contacted me back by email?

  21. I joined Twitter a few days ago becuase I wanted to enter a contest with a compnay and in the rules it said I had to follow and tweet them in order to be in the drawing. When I was setting up my account, I searched for friends in my Contacts and started following (or clicked to follow) about 19 people. Today I signed on to tweet the company and it said that My Account was Suspended because of something to do with following to many on one day!? It took all my (few) followers away and everyone I was following. I tried to private message the company to let them know about this and for them to hopefully enter me in the contest and Twitter wouldn’t even let me send a private message! How crazy is that?!? I went to the help page and looked over the “following” rules and it said that you can’t start following a mass amount of people one day or over a short period of time. Like I mentioned, I only followed 19 people, not 100!!!! Well I sent them 2 messages on their “Reply” page. The first one I asked for my account to be Appealed. Then after I read the rules, I got scared that someone hacked my account because I didn’t do anything wrong. So I sent them another message about my worries. Now after reading all these responses about Twitter not getting back to people with Suspended accounts, password problems,etc., I doubt if I will ever get contacted either! I guess I won’t have a chance to win the contest:(

  22. My twitter just got suspended two days ago but as sad as it sounds, it is my life and i cannot cope with it work. Can anyone give me advice on how to resolve this as i have done nothing wrong and just want it to go back to normal..please help asap:( thankyou!

  23. I am new to Twitter and I must say that their customer support is an absolute joke. At so many other web sites you simply click on “Help” or “Customer Support”, follow the clear prompts, and send your help request message. I spent A LOT of time within Twitter trying to figure out how to do this, without success. For me to have to go outside of Twitter and do a Google search, and then find that the links provided don’t work, is absolutely incredible. I still don’t know how to contact Twitter to get help with what THEY are screwing up with my account. This makes Twitter look like crap. My opinion of them is in the toilet.

  24. I changed my Twitter account name and username and everything seemed to work okay for a while. But now I find that when I do a search of my old name, which was supposed to be completely deleted, I am sent to my new username. This is the last thing that I would want, and it is a complete violation of my privacy. Also, when I am in my Twitter account with my new username, Twitter often incorrectly displays my old username, which was supposed to be completely eliminated, all in violation of my privacy. I’m the same Daniel that just sent the prior message. I’ve just been reading a lot of comments from other Twitter users, and none of them were good. I think that the Twitter executives should be reading what Twitter users are saying about their company. I still don’t know how to contact Twitter with the problem caused by them.

    • Hi the same very thing just happened to me I had 234 twitter followers and now I have zero and I am following zero I would like some more information about the matter.

  25. Hello my name is natalee collier my account was just suspended for the first time and I unsuspended it but now it’s saying that I have zero followers and that I’m only following 15 I can promise thats not true please fix

  26. Hello. My friend on twitter has his account hacked somehow, and his account keeps blocking mine. He is unable to unblock me, for it just blocks me again instantly. My friend and I are more than concerned and we do not know what to do. I need help/instructions on how this problem can be fixed so that I can follow him without his account blocking me constantly by accident. Thank you.

  27. Please help me pit i found an fake account on twitter under my name and my pictures please help out its not a joke u guys need to figher out if its fake or not please help out its not a game thats very dangors help out please

  28. I’m locked out of my acct, can’t log in, not getting any email help….not getting any response. I work in cust serv and wish you would hire me because yours is non existent…..very frustrating since I’ve been on for 3 years without a problem until now. I keep going in circles and the help center has been useless, no idea what to do.

  29. My account was suspended 2xs today and im a brand new acct also they said This account was suspended for sending multiple unsolicited @replies or mentions but i tagged 5 members of a singing group and i have another account which i do the same and i didnt get suspended so thats what i dont get has anyone dealt with this before? is there a way we can contact twitter without doing a ticket online?

  30. Need a.RESPONSE my acct.suspended. BONKERS SHOULD HAVE BEEN.
    I’ll maybe have someone else threatened and if Twitter does
    Something to them,Twitter will be outright wrong.

  31. i tried to reset password and has my cell num now cant get into on i phone or laptop will not send sms code to verify new password

  32. i am Students i want Veryfai my twitter acccount its my reqvest plz twitter is the best in the world

  33. I need to deactivate my account; however, no longer have the information to access the email address or mobile number. “We cannot help you” as your support page has outlined for people in my situation is not good enough. The account name is emctaggy and I would appreciate your service.

    Thanks,

    Eric McTaggart

  34. what ahppenbed Tony V stared this cyber war on my freedom of rights hacking in my computer what fwitter had done is suspend my account what they had sould had done suspenrd TOny V account andshut down cohtitan network to end the fight

  35. what ahppenbed Tony V stared this cyber war on my freedom of rights hacking in my computer what fwitter had done is suspend my account what they had sould had done suspenrd TOny V account andshut down cohtitan network to end the fight

  36. How can you allow an AUTOPSY PHOTO of Robin Williams on your site. I thought you had someone monitoring your site. This is unacceptable. Everyone is on here including teens and possibly Mr. Williams family and closest friends. PLEASE take this off of Twitter

  37. Hello I am emailing in concern for my twitter account I have recently been banned from twitter and I reactivated my account and I have lost everything if I could please get some help on this matter it would be greatly appreciated.

  38. My account is still closed not one up date how can Twitter help center be so ice cold I did not get one up date or e-mail you would think a social group would have better customer service

  39. My account is still locked Twitter has the worst customer service that there is, if they read this, I have not had one security update or one e-mail, nothing at all from them, I want to write a letter to Microsoft and see what they can do I have never had to deal with such ICE COLD PEOPLE IN ALL OF MY LIFE

  40. Hello,
    I am about to delete twitter because I cannot do anything on it. I am unavailable to tweet or add people. The app is being worthless to me as a social media site. Somehow my twitter added randomly over 1,000 people without my consent. I would like to use the app to tweet at my girlfriend and friends.

    Thanks for your time,

    Daniel Boeher

  41. Dear twitter I don’t remember the email I used for my account and I don’t remember the password either all I know is the name I used I want my twitter back ad I don’t wanna make a whole knew account please reply!!

  42. I have been trapped in a vicious cycle with trying to log into Twitter for over three weeks now. I have been a human rights activist on Twitter for 4 years. It’s taking me a long time to make all the contacts in the global community of activist working for human rights causes. When I updated my profile information in my account settings in Twitter I entered my new phone number because I have changed phone numbers Twitter showed me the response “your account information has been updated unfortunately twitter did NOT update my account . so when I applied for the verification code login procedure Twitter refused to admit me because they only acknowledge my old phone number I have written countless letters. It’s a vicious cycle they tell me to reset my password then say they’ll send me a verification code to my phone number which of course they will not send to my new phone number.
    There is no solution for this at any place in twitter support I’ve tried everything they have suggested. I am still logged in on plume but if for any reason I have to logout of plume I will lose this Twitter account with 13,700+ followers and 4 years of work for ever.

  43. I have tried to.contact twitter at least 10 times via twitter first then your customer service site is really confusing I can’t tweet nor retweet I did nothing wrong, bty twitter is not suppose to open accounts with the same email address I deleted one account it was under my whole name ..my real twitter is leilaibi..i can’t believe twitter doesn’t have a customer service via phone..I AM EXPECTING TO HAVE MY ACCOUNT LEFT ALONE…GIVE ME A REASON IT SAYS YOU BLOCK MR FROM FOLLOWING KIDDING? ME?…I WILL CONTACT FCC..NEXT IF THIS IS NOT RESOLVE..

  44. At the moment, I’m not allowed to add any more followers, although I’m only following less than 4oo people. I post any tweets for some reason that I can’t find. I tried to use the help phone number, but can’t get any help there. This is one of the most poorly run websites I’ve ever been associated with. Basicly, all I can do is access my acount and read whatever is posted. That’s it, I can’t post and I don’t know why. The message at the top of the screen says that the reason and the way to solve the problem will be sent in an e-mail. When????????????????? It’s been two months. Twitter sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!

  45. I again received your harassing texts to my phone while I was at work. I have eight of them. You deleted my comments here, of course, no surprise. Therefore here is my response to your repeated harassing of me, then sending my complaints to your moderator for deletion. how many does this make, lets see, a few more.

  46. Is there a way you guys can delete an account for me? It will not let me do it on my end. I have the username and email if you need it. Right now, it says that I am suspended … can you help me.

  47. It seems that getting unsuspended takes quite a while. Just be polite, and file an appeal and request for review. Someone will get back to you eventually.

  48. Received more harassing texts today at work. I am looking into legal action for harassment I am sure that gives you a laugh but I am thoroughly pissed off at your lack of professionalism. Your phone number does not work but I’m sure that comes as no surprise. Twitter does not want to be contacted.

  49. After upgrading my MacBook Pro software my username and password no longer get me in. I have sent multiple emails and have received no reply.

  50. Somebody hacked my account. I’ve tried resetting passwords several times. I also have it to where I can only log in from the device I use. Guess what!! There is still somebody using my twitter account remotely at the same time I am using it. Still no answer. They are even able to change my bio. Help!!!!

  51. I’ve had my email used as a twitter account and now that i want twitter ive went in and had the password changed to use my email and now its stuck in spanish and a twitter handle i do not wish to use. Any possible way to just have the account deleted and start fresh?

  52. Twitter customer service leaves something to be desired. No use in my repeating the same complaints listed above. I’m sure Twitter has heard if all before. It seem getting a account restored is a crap shoot. SAD that I’m missing this 2014 election process, my 10,000 followers will have to carry on FORWARD.. Seeing I’ve agreed to all twitter rules & complied with no success in getting my account restored, make me wonder if a political agenda is in play.

  53. Twitter is the most stupid thing I have ever seen. I clicked on it by mistake…NO I have no account, never will. Now I get garbage from them all the time. No surprise you did not get any help. Terrible. Scam…I don’t know. Obnoxious junk, yes!

  54. I AM NOT A TWITTER CUSTOMER BUT I GET MANY EMAILS A DAY FROM TWITTER AND THERE IS NO PERSON TO TALK TO TO STOP ALL THE ANNOYING EMAILS.

    THIS COMPANY S U C K S

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