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Contact Twitter Customer Service

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Contacting Twitter Customer Service Center

Twitter, the micro-blogging social media site, is one of the most popular destinations on the Internet. Users often download mobile applications to phones, tablets and other mobile devices to stay in touch with followers on a constant basis. The reach of some Twitter users has been a topic of media interest for quite some time. John Mayer, for instance, admitted to being addicted to Twitter – updating on a constant basis. Conan O’Brien managed to follow no one but gain more than 6 million followers. When he started following one person that person became an instant Internet sensation. Twitter accounts are free, but there are paid opportunities with Twitter such as featured spots and partnerships.

The majority of customer contacts to Twitter pertain to functional problems on the site. Before searching through the Twitter help page, contact Twitter via your Twitter account, or a friend’s account if yours in inaccessible, for more information on how to solve the problem. It is much easier to ask Twitter to locate the specific page with the information you need than to search through hundreds, or thousands, of pages of content looking for one answer.

Contact Info:

Phone Contact Numbers

There is no contact number listed for Twitter support – this is a virtual social media company so we didn’t expect one, but we did find a number for Twitter corporate.

  • Twitter Corporate: 1-415-222-9670

Mailing Address

Twitter is one of the few social media companies that openly accept customer service contact. The mailing address is listed on the Contact Us page.

Twitter, Inc. 1355 Market St. Ste. 900San Francisco, CA 94103

Official Website

The main website for Twitter is located at https://www.twitter.com. You can also find the support page at https://www.support.twitter.com. There is, of course, a Twitter page for contacting support. All you have to do is address your Tweet to @Support.

Customer Service Email

You may not be able to contact Twitter by traditional email, but you can submit a form to Twitter that addresses the problem you are having. Twitter offers an entire page of forms to direct your inquiry to the correct department. You can find all the Twitter customer service forms at https://support.twitter.com/forms.

Our Experience

When we called the Twitter corporate number we were asked to press 1 for Twitter customer support. A message followed that explained Twitter did not talk to customers via phone for customer support. If you need customer support you will have to visit the Help Center or tweet @Support for more information and customer service.

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Rating: 1.4/5 (23 votes cast)
Contact Twitter Customer Service, 1.4 out of 5 based on 23 ratings
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33 Comments on “Contact Twitter Customer Service
  1. Dear twitter. My account was suspended about 2 months ago. I tried to contact you but no responds. Can u please help me. Thanx very much

  2. I wrote to Twitter customer service yesterday with a simple, simple question. They have not answered it. In the meantime, I just received an email asking me if I was satisfied with the response to my question. Huh?? Here is a note I wrote in response:

    “So – I just got an email from a robot at Twitter asking if I was satisifed with the response to my question. My response was a resounding “NO”. I went on to explain that for an internet-based company, you guys totally suck at internet-based customer service. Really. It is unfortunate that a robot is reading this email. I long for the olden days of real people…I know it’s hard for you to imagine, but that’s the way customer service used to work. Really.

    Please respond to my question. It is a simple one. You have all the big brains over there. Perhaps one of them could take a moment and respond. The thought is too good to be true!”

  3. I setup a Twitter Account with ID and Password but ACCIDENTALLY pushed the WRPONG language button instead of ENGLISH. Now when I try to longon to TWitter, I get a foreign Language. Please email me and give me specific steps how to simply switch from whatever language I’m in BACK TO ENGLISH! Thank you very much.
    You may also call me at: 701-662-3603. Phil J. Haaland

  4. Dear Twitter I am not able to log into my twitter account and I can’t contact my friend IN Washington Dc either I would like to able to twitter with him .This is getting very frustating for me to this does not make any sense at all

  5. Hi,

    i cant follow back on ppl since yesterday. I got no information on why i cant follow anyone anymore…. it really sux as i would know wat is wrong. I follow back on everyone and its sad to see accounts with an odd Follower/Following ratio. They dont follow back on anyone but just try to push their numbers. Those accounts dont ever get suspended but an account who follows back everyone does ? LoL Kindergarten…. Sincerly Immi

  6. For as big as yourservice is suppose to be, you’d think, you could fix stuff, 24/7. Somehow your over loaded system, locked me out, and i am mad, i did not barely replied to anyone, and your systme CRASHED n took all my followers, and followies’… GET UR CRAP TOGETHER PLEASE!!!!

  7. i forgot my password to my new twitter account and I’m scared that i won’t remember. Also, someone has hacked into my other account the last username was @funchantelle and the one im using right now is @chantelleLewis8. Please call me on the phone. My e-mail is not working for me. Thank you God bless.

  8. My account was suspended for no reason last week and I have not been able to get a response from them. I have attempted to get in contact with their support thing and after nearly a week have not received a SINGLE email or any form of notification as to why my account was suspended in the first place or when/how I will be able to regain access to it. The customer support for this site is absolutely shit.. AND YES I HAVE CHECKED MY JUNK AND SPAM FOLDERS!!

    I’ve tried to act patient and well mannered when contacting them but after nearly a week of this bull shit I’m starting to lose my patience.. FAST!

  9. Suspended account since of last week for no apparent reason. I have done nothing wrong and i logged on one day and it was all locked. I’ve emailed for help and received 1 email back. I responded as they said they would give me some “key” of some sort and it was never sent. I’m not very happy with the customer support and i’d like this to be faster.

  10. Twitter has THE worst customer service!!!! I have tried to log into my account and it will not let me. I am new to twitter and thought it would be fun. BOY WAS I WRONG!!!!!I tried to change my password and ‘it’ sent the same email with THE WRONG LINK in it!!!! 3 TIMES!!!! And NOW they are saying ‘we already sent you an email to change your password.’ Nice, huh?! They won’t send me the RIGHT ONE TO HELP ME GET INTO MY ACCOUNT!!!! They send out canned responses and do not care at all about their customers. I have yet to find ONE GOOD thing that might be written about their customer service. I have found NOTHING. I have sent tweets and not a single one of them made to the person I was tweeting to. They are a horrible company. They are useless. And they don’t give a **** about their customers!!!! I hope they shut down soon. REALL SOON!

  11. I am unable to sign into my account because I forgot my password. Everytime I click on forgot password and then enter my email address and select submit I am taken back to the page for setting up an account. I need help!

  12. Dear Sir/Madam,

    My twitter account has been suspended, can you please activate my account as soon as you can. If you need more information please do not hesitate to contact me.

  13. I ask you to CLOSE my account and you didn’t do it. Again, please close the account (atimextime) and notify me by email that this has been done!

    James Carver.

  14. Dear
    my twitter account was suspended yesterday so can you people help me so that l can get back to my twitter account to delete those tweets cause you people said l should delete that tweets before l can use my twiter account so please unsuspended me and l am not going to again thank you very much

  15. I need TWITTER to PLEASE stop sending automatic reminders to everyone on my emailing lists to join Twitter. Your auto-send function has already sent two reminders. I’ve received well over a dozen emails from friends complaining, and I need to put a stop to the reminder notices. THANK YOU! Leslie

  16. For the past two days I can’t do anything on Twitter. When I want to add someone it says the request was understood but there’s an error. I can’t tweet anything and it also show I don’t have any followers and I’m not following anybody. Please fix this!!!!

  17. Trying to get direct telephone live person support. Very dissaponting that there is no such means to do so. Reading comments above don’t instill confidence in twitter. Think I’ll just forget the whole thing!

  18. My twitter lose after I upgrade..please send me link for old twitter…I need my twitter back…please alert..I’m use bold 3…please respon..

  19. My Twitter account has been suspended for 6 days and I keep getting the same message that someone will get back to me but no one has. I would like to know why.

  20. I keep getting this message from Twitter “Hello,

    We’ve found more than one request from you regarding the same issue. This ticket has been closed, and we’ll respond to your original request in the order it was received. Someone should be in touch with you shortly.” Why hasn’t anyone contacted me back by email?

  21. I joined Twitter a few days ago becuase I wanted to enter a contest with a compnay and in the rules it said I had to follow and tweet them in order to be in the drawing. When I was setting up my account, I searched for friends in my Contacts and started following (or clicked to follow) about 19 people. Today I signed on to tweet the company and it said that My Account was Suspended because of something to do with following to many on one day!? It took all my (few) followers away and everyone I was following. I tried to private message the company to let them know about this and for them to hopefully enter me in the contest and Twitter wouldn’t even let me send a private message! How crazy is that?!? I went to the help page and looked over the “following” rules and it said that you can’t start following a mass amount of people one day or over a short period of time. Like I mentioned, I only followed 19 people, not 100!!!! Well I sent them 2 messages on their “Reply” page. The first one I asked for my account to be Appealed. Then after I read the rules, I got scared that someone hacked my account because I didn’t do anything wrong. So I sent them another message about my worries. Now after reading all these responses about Twitter not getting back to people with Suspended accounts, password problems,etc., I doubt if I will ever get contacted either! I guess I won’t have a chance to win the contest:(

  22. My twitter just got suspended two days ago but as sad as it sounds, it is my life and i cannot cope with it work. Can anyone give me advice on how to resolve this as i have done nothing wrong and just want it to go back to normal..please help asap:( thankyou!

  23. I am new to Twitter and I must say that their customer support is an absolute joke. At so many other web sites you simply click on “Help” or “Customer Support”, follow the clear prompts, and send your help request message. I spent A LOT of time within Twitter trying to figure out how to do this, without success. For me to have to go outside of Twitter and do a Google search, and then find that the links provided don’t work, is absolutely incredible. I still don’t know how to contact Twitter to get help with what THEY are screwing up with my account. This makes Twitter look like crap. My opinion of them is in the toilet.

  24. I changed my Twitter account name and username and everything seemed to work okay for a while. But now I find that when I do a search of my old name, which was supposed to be completely deleted, I am sent to my new username. This is the last thing that I would want, and it is a complete violation of my privacy. Also, when I am in my Twitter account with my new username, Twitter often incorrectly displays my old username, which was supposed to be completely eliminated, all in violation of my privacy. I’m the same Daniel that just sent the prior message. I’ve just been reading a lot of comments from other Twitter users, and none of them were good. I think that the Twitter executives should be reading what Twitter users are saying about their company. I still don’t know how to contact Twitter with the problem caused by them.

  25. Hello my name is natalee collier my account was just suspended for the first time and I unsuspended it but now it’s saying that I have zero followers and that I’m only following 15 I can promise thats not true please fix

  26. Hello. My friend on twitter has his account hacked somehow, and his account keeps blocking mine. He is unable to unblock me, for it just blocks me again instantly. My friend and I are more than concerned and we do not know what to do. I need help/instructions on how this problem can be fixed so that I can follow him without his account blocking me constantly by accident. Thank you.

  27. Please help me pit i found an fake account on twitter under my name and my pictures please help out its not a joke u guys need to figher out if its fake or not please help out its not a game thats very dangors help out please

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