Contacting TV Guide Customer Service Center
TV Guide is the magazine printed weekly that tells television viewers what shows are coming on what channels in the coming week. The magazine also offers a few stories and informative pieces on celebrities, in addition to puzzles and games. The TV Guide can be purchased weekly at most newsstands, but consumers can also order a subscription to the magazine online.
We looked for detailed information for TV Guide customer service, but we fell short when searching just the TV Guide website. Customers looking to cancel a TV guide subscription or contact the billing department are not going to easily find contact information unless they register for account access.
Phone Contact Numbers
There is one TV Guide phone number listed on multiple website. This number is NOT listed openly on the TV Guide website, but we tested the number and it does reach TV Guide customer service.
- TV Guide Phone Number: 1-800-866-1400
If you want to write to customer service about an issue or contact the billing department by mail about cancelling your subscription, you can use the following address.
TV Guide Customer Service PO Box 37360 Boone, IA 50099
The official site for TV Guide is located at http://www.tvguide.com. Visitors can view currently show listings, find out what’s hot in the celebrity world and even check out what shows are popular and what shows are tanking. There is a listing for movies, sports, news and full TV episodes you can watch FREE online.
Some customers would rather use social media sites like Facebook or Twitter for customer service. TV Guide is listed on both.
The Twitter account appears to be much more customer service friendly than the Facebook page with a complete list of Twitter pages for all the TV Guide editors.
Customer Service Email
If you’re having trouble with your TV Guide magazine, you can email customer service at http://www.tvguide.com/services/help/magazine/. There are also email forms online for:
- TV Guide Network: http://www.tvguide.com/services/help/network/
- TV Guide Mobile: http://www.tvguide.com/services/help/mobile/
- TV Guide Website: http://www.tvguide.com/services/help/website/
The automated system is easily bypassed if customers want to speak to a live customer service agent. Simply press 0 at the beginning of the call and you are connected to a customer service representative. We wanted to know if we cancel a subscription, would we continuing being charged. The customer care agent explained that although customers cancel a subscription, they may do so outside of the billing cycle. The result is a canceled subscription and one final bill.
The experience was acceptable, nothing great or nothing horrid. What side of the spectrum are you on relating to TV Guide customer service? Do you have a moment to comment below? We would appreciate the feedback.