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Contact TV Guide Customer Service

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Contacting TV Guide Customer Service Center

TV Guide is the magazine printed weekly that tells television viewers what shows are coming on what channels in the coming week. The magazine also offers a few stories and informative pieces on celebrities, in addition to puzzles and games. The TV Guide can be purchased weekly at most newsstands, but consumers can also order a subscription to the magazine online.

Contact Info:

We looked for detailed information for TV Guide customer service, but we fell short when searching just the TV Guide website. Customers looking to cancel a TV guide subscription or contact the billing department are not going to easily find contact information unless they register for account access.

Phone Contact Numbers

There is one TV Guide phone number listed on multiple website. This number is NOT listed openly on the TV Guide website, but we tested the number and it does reach TV Guide customer service.

  • TV Guide Phone Number: 1-800-866-1400

Mailing Address

If you want to write to customer service about an issue or contact the billing department by mail about cancelling your subscription, you can use the following address.

TV Guide Customer Service PO Box 37360 Boone, IA 50099

Official Website

The official site for TV Guide is located at http://www.tvguide.com. Visitors can view currently show listings, find out what’s hot in the celebrity world and even check out what shows are popular and what shows are tanking. There is a listing for movies, sports, news and full TV episodes you can watch FREE online.

Some customers would rather use social media sites like Facebook or Twitter for customer service. TV Guide is listed on both.

The Twitter account appears to be much more customer service friendly than the Facebook page with a complete list of Twitter pages for all the TV Guide editors.

Customer Service Email

If you’re having trouble with your TV Guide magazine, you can email customer service at http://www.tvguide.com/services/help/magazine/. There are also email forms online for:

Our Experience

The automated system is easily bypassed if customers want to speak to a live customer service agent. Simply press 0 at the beginning of the call and you are connected to a customer service representative. We wanted to know if we cancel a subscription, would we continuing being charged. The customer care agent explained that although customers cancel a subscription, they may do so outside of the billing cycle. The result is a canceled subscription and one final bill.

The experience was acceptable, nothing great or nothing horrid. What side of the spectrum are you on relating to TV Guide customer service? Do you have a moment to comment below? We would appreciate the feedback.

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Rating: 1.5/5 (4 votes cast)
Contact TV Guide Customer Service, 1.5 out of 5 based on 4 ratings
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71 Comments on “Contact TV Guide Customer Service
  1. ordered 52 + weeks on I-phone. received conf #, but no follow-up email telling me when 1st issue would arrive as promised. After 3 weeks with no TV Guide and no email of start date we cancelled. I am 86 years old and expect better customer service. If notification was given that first issue won’t arrive for 5 weeks for order I would have waited.

  2. I received acknowledgement of payment for 48 issues of TV guide on 11/13/2012, but am not receiving the magazine as of 12/31/2012.

  3. This is the 3rd time that I have contacted tv guide and requested a cancellation of the tv guide magizine.The first request was 5 months ago.Once again I request canelation of tv guide. I expect a refund dated back to August 2012.I am completed dis-satified with this publishion and the lack of concern, disregard of its customers!619-691-8748.

  4. Since I started this subscription I have had several weeks where did not receive book or received it at the end of the week. Need to do a better job with this.

  5. I corresponded with you a couple of weeks ago regarding my subscription which runs until Nov. 2013. I am a snowbird who goes between NH and FL every Dec thru May lst and have been very satisfied with the change of address up until this season. I have not received any issues since the Dec 2012 issue because someone in the post office changed our address back to our NH address “according to someone in your customer service area”. Today, Jan. 29th, I did finally receive an issue of TV Guide, I received the Jan. 21-27th issue rerouted through NH and of course today is Jan. 29th. So I had to go and “buy” another issue at $3.99. When I emailed you last time you assured me that I would receive this issue with the FL address emblazoned on it…Well, guess what, it wasn’t…This is my “NEW” address: Please get it right..I have been a loyal customer for several years now, but for how much longer is uncertain..

    CAROLYN WALSH
    4699 CONTINENTAL DRIVE
    LOT 509
    HOLIDAY, FL 34690

  6. I saw where you have listed a 10/15/2003: Catfish video episode that came from Commander’s Palace Off the Menu episode. I used to have a copy of this and have misplaced it. I wonder how I can get another copy of it ( Jamie Shannon cooking thin fried catfish). This showed a long time ago on Turner South when we used to get it here in Mississippi but since then I think the archive is longer there. Please help me find out how I can get a new copy of this. I have been seraching for years adn when I searched it again, your webiste came up. Thanks, Dorothy

  7. I receive my tv guide every week no problem but you use to have a page where people would comment on certain article but you musthave stopped this also why are you only showing program from 7PM on as a senior citizens I have to go thru all the station to find out what is on during the day also I used to be able to under tvguide and search for David Conrad if a movie is on or ghost whisperer that has also stopped hope you can let me know via my email about these problem thank you in advance waltraud p warwci

  8. I was kind enough to re-new my subscription as I have been subscriber for many years.
    I received payment notice and submitted credit card for the amount requested of $20.81, HOWEVER amount was put through for $83.24 which was for full amount. Unless I receive reply I will not only cancel the amount charged but subscription also.
    Await reply.

  9. To whom it may concern. My subscription expires 11/18/13. When that time gets closer, then I will renew. Not before then. Thank you.

  10. I ordered a subscription for my mom on a “WELCOME BACK SAVINGS” plan in May of 2012..the renewal was for 1 yr ONLY! I have NOT given permission to extend any further the subscription..Why do we continue to receive the magazine. She is very dissatisfied, because there are NO listings for daytime TV. I am notifying TV GUIDE MAGAZINE through this email to CANCEL any further issues. Mary Brunas..Please send me a conformation of Cancelation via email…I will then forward you her address & Account #. Thank you very much

  11. I would love to have daytime listings, but I suppose that will never happen. I noticed that the new guide has no TNT listings. What happened?

  12. I hate the double issues of tvguide. The second week listings are usually wrong because programming can certainly change, and usually does, in a period of two weeks. I really liked the old TV Guide with all the daytime listings also. I don’t imagine I’m the only person who feels this way.

  13. I cannot understand why you will not fix a problem I have been having. My sister was receiving a subscription that was gifted to her. I called your company and asked if I could revert the subscription to my adress since my sister has passed away, you said this was alright that I receive the remainder of her subscription. I have not received any new issues and I am missing 1 months worth of copies. I certainly hope you fix this situation.

  14. I hate the new tv guide, it is horrible. the old tv guide was better. easy to find programs, this tv guide shows no daytime programs listed. Also I have not receive any issues from TV Guide since I sent in my renewal but I have received 4 request fot payment. I am cancelling this subscription.

  15. Just rec’d an offer for 52 wks at $15.00. My question is does the guide have the NFL channel,National Geographic,PBS,History, all the paid stations, HBO, Encore, Showtime, etc. listed. NFL is definitely a must. Please respond and perhaps if these ARE listed, you will have a new subscriber.

  16. PLEASE bring “The Glades” back! What a horrible way to end it! It is a FABULOUS show and I don’t think enough people knew about it because it was on A&E channel. Those of us who watched it LOVED it. It breaks my heart that it is being cancelled. Can’t they put it on another popular station? PLEASE PLEASE bring it back somehow. We all love it and all the characters; especially Jim. BRING IT BACK!!!
    Peggy

  17. I looked up in my T.V. Guide when the Emmys would start. It stated the start time was 8:00 P. M. and ending at 11:00 P.M. Imagine my surprise to find out when I turned on the T.V. to CBS that in ten minutes the show would be over! I missed 95 per cent of the show and was not happy about that at all!!!!!! I live in the Sacramento, Ca. area and evidently the show started at 5:00 P.M. Shame on you T.V. Guide for screwing this up..

  18. I just received my jan 13 issue of tv guide. I was very offended by Michael Schneider’s article on Duck dynasty ‘s article. I was furious at his interpretation of the issue he has a lot of nerve with his verbal wording. It just shows his ignorance of the real story and what was really said. If I keep reading such trash in your magazine I will be forced to cancel my subs. You people need to keep a closer eye on your so called self proclaimed writers if you want to keep your subscribers.

  19. I bought 26 issues for $20.00 which will expire 4-15-14, but I keep getting a bill for 20.00 for, please bill me in April. the bill says for 57 issues, I do not want 57 issues right now. Please correct this. Thank you! I crossed out 57 issues when I sent my check in. thanks again.

  20. I did not receive my March 10th issue of tv guide.
    M<y understanding is that this is a two week issue.
    My number is po 65
    Other number istvmo743186751/#1

  21. I didn’t say anything, quit writing things that I don’t say.

    All I ask you to send my TV guide starting the week of April 21, 2014 I have not received one for this week.

  22. I received a bill yesterday it says I still owe 12.32 I throught I paid this in full .it says balance due 12.32 then it says minimum payment due 0.00 so what is it I don’t think I owe anything . Beverly

  23. I have received only two copies in six weeks, have not been able to get in contact with anyone who will answer me. Now that I have this site something will happen. I have a subscription to Caller-Times, but that does not seem to make any difference. One of my neighbors is getting the magazine every week and she has not subscribed to either r the magazine or Caller-Times.

  24. I just called to cancel my deceased father’s subscription. I got right through to a customer service rep and it was very easy. It took no time at all and she was most helpful. Thank you!

  25. Why did you remove many of the channels from the listings? The August 11-24 issue is more like a catalog and articles about people. It is no longer a guide but a magazine. I always looked forward to each issue. I scanned the listings and circled the shows I wanted to watch but now many of the channels are gone. I will not renew.

  26. Received the newest edition of TV Guide with the new format. I am very dissatisfied with it. Along with over 2 dozen channel listings no longer listed, the printing is so much smaller. Why were so many channel listings dropped?

  27. I opened my TV Guide today to mark my programs for the week. You’ve got to be kidding me, and please tell me that this format is not permanent!! I’d rather read the phone book since I only use it a few times a year than read this Guide that I look at every day. The lines are so close that you need a ruler to follow the line. I recently renewed my Subscription for a few years and if I had known about this format, I’m sure I would have thought twice. I’m sure I’m not the only customer who is unhappy, but willing to voice my concerns.

  28. I hate the new format of the magazine; I have glaucoma and cataracts and the two-page spread was easy to read. will have to really think hard when my subscription is due for renewal 11May15.

  29. not only is the new format hard to read for these tired old glaucoma/cataract eyes but the listings now start at 8 p.m. PST instead of 7 p.m.

  30. not only is the new format hard to read for old glaucoma/catarat eyes but the time for listings has changed from 7 p.m. to 8 p.m. how much more difficult could you make it?

  31. I have bought tv guide for many years.I just got my new guide and i’m not happy with it.If I wanted a magazine I would get people..Not sure if i’ll renew tv guide again.Just not happy with you.

  32. I have got tv guide for many year’s.Just got my new one and i’m not happy with it..If I wanted a magazine about people I would get the magazine People.I’m not sure if i’ll renew tv guide again.I have to really think about it..You have runined tv guide.

  33. I do not like the new one page channel listings format in this week’s issue. I can not read them without a magnifying glass, only one HBO program is listed and the format does not provide me with information about the programs as before on the two page format. If you can not revert to the previous two page format, I will cancel my subscription.

  34. I have subscribed to TV Guide for years. Lately I am completely I amdisgusted with the program listings. Half the time many listings for programs are incorrect. The show is not really on. Some other show is in it’s place. When I received the latest guide I noticed a much more condensed version and many of the channels I watch are no longer listed! I am referring to the Biography channel, Destination America and HLN. There are probably more. I also do not like your double issues -two weeks- . If this keeps up I will never renew again and certainly will not give TV Guide gift subscriptions as I have in the past.

  35. New format of TV Guide Magazine is extremely poor. Only one page of listings per day all crammed in on one page in small print. Plus many stations are now deleted, NO NEWS stations listed.

    I have long term subscription. Seniors are not huge fans of the internet or fancy phones, we like it on paper!!!! I receive your magazine for exactly this reason–I circle the programs I want to watch or record.
    I take offense at your notation on page 37 “BONUS” For complete primetime listings, go to your website!!!!!!!!! I bought you subscription for that!!!!!!
    I will not be renewing if you do not change.
    JEERS to the new format! maf

  36. New format of TV Guide Magazine is extremely poor. Only one page of listings per day all crammed in on one page in small print. Plus many stations are now deleted, NO NEWS stations listed.

    I have long term subscription. Seniors are not huge fans of the internet or fancy phones, we like it on paper!!!! I receive your magazine for exactly this reason–I circle the programs I want to watch or record.
    I take offense at your notation on page 37 “BONUS” For complete primetime listings, go to your website!!!!!!!!! I bought you subscription for that!!!!!!
    I will not be renewing if you do not change.
    JEERS to the new format! maf

  37. Disappointed in your new format and having to go on the internet for a full primetime listing. The paper quality is poor & not all of us have access to the internet at home. There will be no reason for me to renew my subscription next year. What a disappointment after all these years your publication has been enjoyed.

    Unhappy Customer

  38. Your new magazine sucks. When it’s time for renewal again, you’ll lose this customer. You left off a lot of important news stations and print is so small for the TV stations that if you don’t wear glasses now you will.

  39. Shame on you!
    You are assuming everyone owns a computer.
    I tried to bring up the HBO channels by name and number today and they would not come up. There were no listing for these channels on the internet or your magazine.
    I am not interested in the fact that you listed all the shows on the internet. I do not carry the internet around with me.
    I am paying for a magazine that does not believe news is “worth watching”. Obviously you no longer care to list those channels. You also deleted several other major channels.
    The print is too small! You have also added color to the background making it even more difficult to read.
    I have contacted neighbors and friends. They have also contacted to your company. They too will not be renewing their subscription.
    You must only be interested in selling to a younger group of customers. The rest of us will not renew when our subscription runs out.
    E. Greene

  40. I am very unhappy with another new format listing for shows. TV guide has dropped half of the channels that are available to subscribers.
    Not everyone is a fantasy,com con or science fiction viewer. Also the articles are very boring and irreverent to the shows listed for viewing.
    Subscription is up for renewal in a year and as of right now it isn’t going to happen. LISTEN TO YOUR SUBSCRIBERS!!!!
    c johns

  41. it wasn’t bad enough that you took away daytime listings,then double issues,now worst of all you’ve crammed two pages of listings per day all onto one page with print so small we almost need a magnifying glass to read ! deffinetly not friendly to seniors,even with glasses.it’s obvious why you did it-so you could cram even more articles about the actors! I don’t give a crap about all their stories,if I wanted PEOPLE MAGAZINE I’d go buy it instead.Plus you are getting a lot of the listings wrong.At the very least can you go back to the two page forematt so the listings are easier to read ? GIVE US WHAT WE SUBSCRIBE FOR,SHOW LISTINGS!!!

  42. You have got to be kidding! You are not T.V. Guide anymore, because you obviously want to be People or Entertainment weekly. You have now put all your listings on one page for each day. You certainly are not trying to keep the Baby Booners anymore, because older people REALLY have trouble with the small print. The gossip can be found anywhere and I have already seen a lot of it by the time my guide arrives.
    Please consider the people that truly use the guide daily and enlarge that font size on the guide, include more than one premium channel and make it a T.V. Guide once again.
    8-19-14

  43. I hated when you went to the new format, but, knowing what’s new and what’s not helps. The newest format is a total disaster. 3/4 of it is review the programs which, being a true couch potato, I couldn’t care less. Then the program daily listing, everything is SO SMALL that it’s difficult to figure out. I prerecord everything except news and weather, and I now have to use a ruler and magnifying glass just to read the darn thing. Design a tv guide around the true tv watchers. Less BS and clearer larger programing.

  44. Again, my wife & I would like to tell you how upset we are with your new daily listing pages….Way too small a print to read with the whole day on one page, what are you thinking?????? We will probably be looking for something else in March !!!!! We hate it !!!!!

  45. My subscription runs until 6/2016, got a card to re-up, will not even consider doing so until someone (in authority) will actually look at the listings and see they are crazy!!! Much, too much smaller station listings and many stations have been omitted completely. When is the brain power (if any) at TV Guide going to realize “if it not broken, don’t fix it”. Also there is far too many articles, far too lengthy and almost totally uninteresting! Please wake up!!!!

  46. I hate that TV Guide shortened the daily channels info from two pages to one! Now there are so many channels that I watch daily that are not listed. Plus they waste so much space by listing TNT channel with three times the space as any other channel and today’s listing there’s an add for Elvis DVD or book or something that takes the space that could be used for 7 or 8 channels that are no longer listed. Put your Elvis ad some place else and give us more channel listings! It’s bad enough that listings don’t start until 8:00 PM. People do watch TV in the day time!

  47. I have had a subscription to your magazine for quite awhile now, however, I will not be renewing it, reason being, I do not like your new format, at all! You’ve shortened it to one page per day and cut out 1/2 the channels I watch, so it’s now a guessing game trying to figure what’s on when, that being the case, I may as well just figure them all out for myself, what do I need your magazine for! I find it hard to believe I am the only one who dislikes your cheap excuse for a program directory. It wasn’t broken, why did you feel the need to ” fix” it!

  48. After looking through your recent e-mails, I can see this was a complete waste of time. By the way, your only right about 1/4 of the time about when something is on!

  49. After looking through your recent e-mails, I can see this was a complete waste of time. By the way, your only right about 1/4 of the time about when something is on! Since you removed my original complaint, I ‘ll say it again, will not renew again, you’ve cut half the channels I watch out, if I have to guess on those, I can figure out the rest as well!

  50. Hello I had send card to order your tv guide magazine subscription in 1 I had bought at store I sent my subscription order out last Monday,I was wondering if you will know when I will get my 1st subscription so I do not buy it at the store,also I have seen you have a Special ComicCon Collectors Editions do you have a subscription for that as well? If so can I get that and any back orders of those Comic Con collectors TV guide magazine and in addition to my Tv Guide magazine subscription.thank you please notify me when I will get my 1st edition do I will
    have to buy it from the store ,thank you

  51. I think you need to make your magazine a little smaller I did’t need a microscope to read it, im sorry but you need to think about the older people who use your magazine. I do not like the new format that you have put out, when my subrication runs out I will not be renewing it.

  52. Why do you call your magazine T V Guide? You have cut the number of stations listing. Why? I bought your mag. for tv listings not all the stories, you need to rethink what you are doing. I have several more weeks unless you change I will not renew

  53. TV Guide you must be kidding, you have cut many of the listing, cut the size of your print and added more crappy stories about nothing. I have several more weeks left on my Sub. If you don’t change things this will be my last order.

  54. I do not like the new tv guide. You do not show programs that I watch. You could do with a lot less stories on programs and add that extra page of programming. No renewal from me, we’ll use the one in the Sunday paper.

  55. I feel that having only the evening(8:00pm to 11:00pm) is a rip off. I would like to have it all day! I don’t! Why not!

  56. I have one big problem with current tv guide. It only has prime time programming. Its a far cry from the old original tv guide.
    I realize, unlike myself and my wife who are both retired, people do work for a living or are supposed to.
    I do watch tv some during the day time hours and I would really like day time programming also but that’s not going to happen becasuse the majority rules.
    Oh for the good old days when this guide was much better. Of course enlarging the guide so you can sell more ads is the name of the game. Its not about customer service any more.
    Companys are interested in money now that good old fashioned customer service is gone. Lets not forget one key thing here. The customer is what made you what you are. Am I right on that?

    Leon Hayes
    Huntstsville, Al

  57. Many of the shows I love to watch are being ruined/ravaged by very loud, incessant singing which continues when actors are speaking so I can’t hear their words; it is also very distracting. How about going back to the old way of soft music WITHOUT words (see the PBS program on The Roosevelts…great, quiet music, no interference). PLEASE tell the producers of TV shows to cease this awful noise otherwise I shall have to stop watching those programs…case in point…”Scandal” fabulous show, ghastly music.

  58. I just wanted to let you know that we’re not happy with tv guide now that it’s been changed. The lettering is so small I have to use a magnifing glass to find out what’s on the tv. I would cancel my subscription but then I would never know what’s on. Please go back to the way it was. As it is I know I’m missing some shows I really would like to see. I’m done complaining. Thank you for listening, Marian P Freyslaben

  59. I just wanted to let you know that we’re not happy with tv guide now that it’s been changed. The lettering is so small I have to use a magnifing glass to find out what’s on the tv. I would cancel my subscription but then I would never know what’s on. Please go back to the way it was. As it is I know I’m missing some shows I really would like to see. I’m done complaining. Thank you for listening, Marian P Freyslaben

  60. I have been a customer of yours for many many years..every so often, like this week, I get a TV Guide with another catalog enclosed of women’s clothing..I do not appreciate this..I just would like information on the shows..really really love a weekend of channel listings..have to resort to the local paper for this information..

  61. TV Guide supposed to be a guide of tv / cable channel listing. You have cut half of the channels from the guide and put in more articles. If I wanted to pay for articles I’d subscribe to a entertainment magazine. Please put back some of the more popular channels.

  62. Just opened my Nov 10 issue, thank you, thank you for going back to your old print size. That latest print size sucked if I may be honest.

  63. Thank You for going back to your old format on printing your magazine. I can read this again without any trouble, the large print is great. Again Thank You very much for listening to your customers.

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