Contact Turtle Beach Customer Service

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Contacting Turtle Beach Customer Service Center

Turtle Beach is a gaming accessories company. If you need headphones, adapters, battery covers or anything else to complete your Xbox, PS3, Wii or other gaming system you can find it at Turtle Beach.

Contact Info:

Some of the products sold by Turtle Beach require a Bluetooth or wireless connection to your gaming device. This can lead to technical issues. Check the knowledgebase before calling Turtle Beach customer service as you may find the answer you’re looking for.

Phone Contact Numbers

We didn’t find a dedicated customer service phone number, but we were able to find a number for the main office. This is the number listed for contacting Turtle Beach customer service, but that doesn’t mean technical support is available at this number. Tech support is primarily online as a support knowledgebase.

  • Customer Service: 1-914-345-2255
  • Fax: 1-914-345-2266

Mailing Address

You can grab a pen and address that letter to Turtle Beach customer service to:

Turtle Beach

Attn: Customer Service100 Summit Lake DrSte 100Valhalla, NY 10595

This is not a technical address. Just like the phone number we’ve listed, Turtle Beach claims this address is for customer contact only – not for tech or returns. You can use the address to contact customer service about your return, but don’t send your package to the address.

Official Website

The Turtle Beach official website is located at http://www.turtlebeach.com. The support knowledgebase, which is more likely the Turtle Beach customer service page you’re looking for, is available at http://www.turtlebeach.com/support/index.php.

Turtle Beach is huge with the online gaming communities, so there are social media sites where the company connects with product fans. These pages can be used for customer service.

Customer Service Email

The customer service team is more than willing to accept your email about Sales and Website Issues, but if you want to contact Tech Support, you’re going to have to use the knowledgebase to contact customer service.

Our Experience

The customer care team at Turtle Beach is a unique bunch. After selecting the correct options to connect with the customer service department, we were immediately placed on hold. We waited for more than 8 minutes before speaking with a live agent. The representative that answered was cheerful, bright and friendly. If they stated once, they stated 1,000 times how sorry they were for the wait time.

When the apologies ceased, we asked the customer service agent how does a customer return an item which was given as a gift. The agent explained customer will need some sort of proof of purchase or proof that the item was registered on the site. Aside from those two instances, customers cannot return items. The overall experience was something interesting, but provided information we could use in the future. When you contacted the customer service team, did they offer useful information? Comment below.

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Rating: 3.0/5 (2 votes cast)
Contact Turtle Beach Customer Service, 3.0 out of 5 based on 2 ratings
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3 Comments on “Contact Turtle Beach Customer Service
  1. I have been a fan of Turtle Beach for years. I own the MW3 Limited Edition and The Black Ops 2 Limited Editions. No problems so far.

  2. Website forum having trouble but need help with replacing XL1, mic don’t work have 2 yr replacement plan bought on 4/13/13. Done everything website says to do to see if they work but they done for.

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