Contacting Turkish Airlines Customer Service Center

Contacting Turkish Airlines Customer Service Center

When Turkish Airlines began operations in 1933, there was a fleet of an ATH-9, two Junkers F-13 and two King Birds. Currently, the fleet consists of more than 100 airplanes. The company flies hundreds of thousands of miles across the globe on a yearly basis. If you have a concern or a question relating to customer service, contact the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

• Reservations: +90 212 444 0 849 or +90 850 333 0 849
• Executive Management: +90 212 463 63 63
• Fax: +90 212 465 21 21

Mailing Address

Turkish AirlinesCustomer Relations Department B GateAtaturk Airport34149 Yesilköy-Istanbul

If you are looking for a sales office, visit here http://www.turkishairlines.com/en-us/corporate/sales-office/offices or visit the terminal in the major airport in your area. You can find sales offices for Turkish Airlines around the world here http://www.turkishairlines.com/en-us/corporate/sales-office/offices.

Official Website

Customers visiting the Turkish Airlines website http://www.turkishairlines.com/en-us/ have the ability y to book a flight, check0in to their existing flight, check the status of flights as well as manage your existing bookings. There is information relating to the reward program and information relating to destinations.

Social Media

Throughout the social media pages, Turkish Airlines provides information relating to promotions and deals, as well as information relating to flights. We noticed several conversations between the customer service department and customers. We even noticed conflict resolution. The average response time was less than 60 minutes.

• Facebook: https://www.facebook.com/turkishairlines
• Twitter: https://twitter.com/TurkishAirlines
• Google+: https://plus.google.com/+TurkishAirlines/posts
• YouTube: http://www.youtube.com/user/TURKISHAIRLINES
• Flickr: http://www.flickr.com/photos/turkishairlines/

Customer Service Email

Customers have the ability to send a message to the customer service department using the below email address. We sent a message asking for the hours of operation. After sending our message, we received an automated response stating the customer service agent would respond within 15 business days.

• Customer Service: ocihelp@thy.com

Our Experience

We located the contact information for the customer service department in the United States and reached to a live agent. After listening to the automated system, we pressed zero (0) in order to reach the operator. The operator subsequently connected the call to the customer service department. We asked several questions relating to the policy concerning flying with passengers with disabilities. The agent discussed the policy and ended the call. We like the detail oriented nature and the professionalism of the customer service representative. The overall experience was perfect. What was your customer service experience? We want to hear from customers just like you. Comment below.