Contacting TurboTax Customer Service Center
TurboTax is a personal and business income tax filing software from Intuit. The software connects your personal computer to the Internet for e-filing and online updates. You can choose to file your taxes using the software or print out your tax forms and mail them as needed. The support page for TurboTax is nothing more than a list of brief statements, questions and links. In order to find the contact information you’re looking for you have to search through the FAQs sections in case an answer has already been provided, but we’ll help fast track you to customer service.
Phone Contact Numbers
Intuit has a horrible system in place that forces customers to enter information on the support website to access a customer service phone number and incident number. Without the incident number you cannot contact customer service. We’ve attempted to bypass these systems with every Intuit product we’ve reviewed, but we’ve yet to find out how customers can access a general customer service line.
- Customer Service: 1-866-888-2402
The customer service department is open from 5 A.M. to 9 P.M. PST 7 days a week.
This line does offer customers the ability to access information on tax returns you’ve filed. If this is not the information you’re looking for, this phone number is not worth anything unless you press 0 twice. That will connect you with customer service.
The following mailing address is for Intuit, the manufacturer of TurboTax software.
Intuit Inc. 2800 E. Commerce Center PlaceTucson, AZ 85706
You can choose to visit http://turbotax.intuit.com/support/ for customer support or http://turbotax.intuit.com for the main general website. Both give the customer access to customer support and information on TurboTax software. If you need specific help for an audit or other tax problem, you can call customer service or access the forum where tax questions are answered for FREE.
Customer Service Email
There is no customer service email address or form for TurboTax.
We called the TurboTax customer service line, but we were greeted with an automated system that wanted to check the status of our tax return. We thought that was the only function of the line until we pressed 0 twice. That moved our call to a customer service representative. We asked if TurboTax checks returns for common errors before allowing the customer to file and the agent told us that was an option available in the software.