turbotax

Contact TurboTax Customer Service

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Contacting TurboTax Customer Service Center

TurboTax is a personal and business income tax filing software from Intuit. The software connects your personal computer to the Internet for e-filing and online updates. You can choose to file your taxes using the software or print out your tax forms and mail them as needed. The support page for TurboTax is nothing more than a list of brief statements, questions and links. In order to find the contact information you’re looking for you have to search through the FAQs sections in case an answer has already been provided, but we’ll help fast track you to customer service.

Contact Info:

Phone Contact Numbers

Intuit has a horrible system in place that forces customers to enter information on the support website to access a customer service phone number and incident number. Without the incident number you cannot contact customer service. We’ve attempted to bypass these systems with every Intuit product we’ve reviewed, but we’ve yet to find out how customers can access a general customer service line.

  • Customer Service: 1-866-888-2402

The customer service department is open from 5 A.M. to 9 P.M. PST 7 days a week.

This line does offer customers the ability to access information on tax returns you’ve filed. If this is not the information you’re looking for, this phone number is not worth anything unless you press 0 twice. That will connect you with customer service.

Mailing Address

The following mailing address is for Intuit, the manufacturer of TurboTax software.

Intuit Inc. 2800 E. Commerce Center PlaceTucson, AZ 85706

Official Website

You can choose to visit http://turbotax.intuit.com/support/ for customer support or http://turbotax.intuit.com for the main general website. Both give the customer access to customer support and information on TurboTax software. If you need specific help for an audit or other tax problem, you can call customer service or access the forum where tax questions are answered for FREE.

Customer Service Email

There is no customer service email address or form for TurboTax.

Our Experience

We called the TurboTax customer service line, but we were greeted with an automated system that wanted to check the status of our tax return. We thought that was the only function of the line until we pressed 0 twice. That moved our call to a customer service representative. We asked if TurboTax checks returns for common errors before allowing the customer to file and the agent told us that was an option available in the software.

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Rate your customer service experience:
Rating: 1.8/5 (23 votes cast)
Contact TurboTax Customer Service, 1.8 out of 5 based on 23 ratings
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73 Comments on “Contact TurboTax Customer Service
  1. Awful wait service if you are trying to change to a cheaper product. They transfer you and have you waiting over an hour before they lower the product cost. Awful Customer service Horrible I will not go with Turbo tax again.

  2. I am still trying to figure out the reasoning behind charging another 30 dollars they deduct to pull the money out of your return to pay them..dont they make enough off the standard deductions

  3. I need to print my 2011 income tax which I processed via turbotax last year around March or April. I have tried several times and have not been able to print it. Please let me know what I need to do in order to print it. I need to have this information as soon as possible. Thanks!

  4. Your customer service # 1-866 888 2402 is useless when you have a problem!

    I recently received a notice from the California Franchise Tax Board advising me that I had not filed a 2011 tax return together with payment, if any. I received a receipt from Turbo Tax sometime last April stating you had filed my CA return and were debiting my Wells Fargo a/c on 04/17/12. What happened and how do I deal with this. Harry

  5. if u go over my records with turbotax u will fine that i have used this service for a while and i have referred it to others and have done my own this year, and i am so dissapointed this year i have called several times for the pass few days and each time i though the problem was solved only to fine out later that i was back at sguare one this is the most fraustrating situation i have experience with turbo tax it makes feel bad that i could not continue useing this system

  6. Anybody with an 8863 form turbo tax did not send any of your tax info until after February 14th. If you need proof call IRS you will be on hold but it is worth it because you will find out for yourself they lied. My husband filled on jan 17th turbo tax said it was accepted jan 25 come to find out we called IRS this morning and they just got his taxes and just accepted This morning Feb 18th at 10am. This is why turbo tax has shut down their phone services!!!!!!!!

  7. I have accessed TurboTax through OnPoint Community Credit Union’s website in Oregon for several years with no difficulty. This year, the software will not open. The credit union says I must contact TurboTax. What is the problem?

  8. Sorry, but this is the worst experience i have ever had with Turbo Tax. The software is good, but not worth the frustrating hour on the phone only to get a fax ringing in my ear. This needs to stop. If i cant get help when i need it, what good are you. This has been 2 weeks and i still cant get my question about taxes. I wont use you next year unless this is resolved,which is sad because i liked it.

    Later
    Mattie Mcneal

  9. one of te worst customer service and they deducted an extra $60 that I can’t find out why because everytime I call I’m on hold for at the least 30 mins. I never had problems before but I will never use it again. I will also tell everyone I know how horrible the customer service is. With the long wait I feel that they purposely took money out excuse it is impossible to get ahold of anyone at turbo tax to get the money back.

  10. I need to know when is the IRS going to start processing taxes like mine. which i don’t know what that means because thats all i get from you guys pending IRS not ready to process taxes like your’s,. what those that mean. I need more info and i cant get a hold of nobody. please respond

  11. Was hung up on twice tonight. Had a fraudulent 2012 tax return filed through TurboTax and have tried for a month to get my account flagged for fraud with no luck. Also they are now trying to bill me for the online service my hackers used. Really….. How do I report fraud on my account when no one will transfer me to that department. They apparently don’t care. Oh and the fraudulent email the hacker used, which had a disposal domain (no password needed) TurboTax keeps sending my information too even though I have changed emails on my account. Customer service told us to stop looking at that email account… ID fraud is serious and damn straight I will be watching this account…

  12. I have one rental property in india and I purchaged my home in USA last year. Now dose the interest paid on foreign mortgage is tax deductible in USA ? is there any terms and conditions for this ?

    Can you please call me on 650-390-3724

    • I am sitting here on hold waiting for a customer service representive now for 30 minutes….what takes so long for you to answer the phone?

  13. Turbotax would not allow me to e-file because of some non-existent mistake in my address. I took advantage of free tax prep. software available through Rev. Canada Taxation. It was just as easy to use and I was quickly able to file on line. I will not use Turbotax again. I didn’t enjoy doing my taxes twice but am pleased to know better than to pay for Turbotax again.

  14. Feb 23 I was accepted,I should have got my refund before march16,it is now the 20th,every site I look up either says I entered the wrong info or they cant help me with my info I entered,tt site says ive been accepted wait 21 days the same over&over.I want up to date answers im sick of this run around&waiting!

  15. I have 1 question about the confusion of entering a Form 1099-R. The program has not been a problem for the p0ast 10 years until no. No email support and hours of wait on the phone !!! Really? Next year I’ll spend the 40 hours of waiting instead on reading the IRS pamphlet and fill out the form manually.

  16. I tried to do my tax return and when I got to the 1099-R Page for retirement income I filled it out and tried to continue but a blurb came up saying I must correct errors before I could continue but nothing showed what the errors were. I am really upset and and cannot remember my last years email address or password So I guess I will not be using Turbo Tax this year or any future year!I wasn’t even able to talk to a customer service person or chat with anybody I give up!!!@#$%^&*(

  17. I had my money sent to my bank account & they said they had to send it back becomes I give 2 numbers wrong on my account # so what do I do now to get my money to go back to the bank account I have o ready up date my bank account with Turbo tax so what happens next thank you

  18. Your online program was unable to file my PA state reture. I tried several times and it would not go. So, I filed it on my own. I need a refund of the money you withheld from my federal return to efile my State reture. Please get in contact with me asap. Thank you
    Beth

  19. Do i have to mail out any forms if i filed my taxes on line? i got an email saying that my refund should be here in 21 days but im not sure if i have to sign anything and mail it out

  20. TurboTax has the worst phone based support that I have ever used for any product. I was on hold for over 4 hours, transferred three times and no one could answer a basic question on how passive losses should be handled. After being transferred the fourth time and being place on hold I hung up. I will use another method to file my taxes next year.

  21. i just completed 2012 tax using Turbo Tax. i had a problme of printing supporting details individually as i needed. supporting detail window has print command but it does not print at all. i should be able to print out supporting details and forms as needed individually. instead of print entire forms and still does not print out certain details. one year in the past turbo tax worked fine then someone changed here and there that never work properly. it does not provide forms and data i needed. should have a unversal type program for users who have a different tax situations thanks for your time vr dk

  22. i am real impressed with turbo tax worker. It did take a long while to chat with a Rep. on line but when 04-Nicole P #405361 got on to chat with me she was very accurate…. I am not computer suave’ and I am not sure if I even figured out how to fix my problem but just a note to let you know she stayed on line and made every attempt to help me. Thank you nicole . Laura Spurling

  23. The program itself was fine – However, the Agent who answered my call after a 9 minute hold, could barely speak English. Here’s the problem, why does Turbo Tax outsource it’s calls to a foreign country to answer questions regarding the AMERICAN taxpayers questions? I would highly recommend the program but unless you are versed in foreign linguistics – don’t call for help! Also, we have been Turbo Tax users for over 13 years and have been in the Turbo Tax system for that same amount of time. Did they offer a discount for those over 70 or customer loyalty – NOPE! Next tax season, we will do business with a fully AMERICAN, ENGLISH speaking tax prep service. Turbo Tax you just lost a customer.

  24. We have been customers of Turbo Tax for several years also and this is only the 2nd time I have had to call them because we were charged twice for their product! The first time a couple of years ago when I called I got through right away but could not understand the agent(foreigner). I asked to speak to his Supervisor and he was even harder to understand! Now I have tried several times to call and have been on hold for too damn long!! No wonder they double charge people, you can’t get through to them so people get frustrated and give up! Poor, Poor, customer support! You guys suck!

  25. why dont you show on the tax forms the amount taxable when listing social security. I have no need to use your program anymore if that is not on there and the IRS redo my taxes

  26. VERY DISSATISFIED: There is a serious flaw in Turbo Tax Deluxe (probably others too. The programed software missed the step in filling out the 1040 Payment’s Section Line 62 (i.e. Federal and State Taxes withholding) when filling out the 1099 (probably W-2 as well). Hundreds, even thousands of people using turbo tax may not even notice the error (Error Check didn’t notice the error), or not to mention how to fix this error. This a complaint, and top management should made aware of this complaint, especially since customers pay big $ to use this program and the far reaching consequences of incorrect taxes that will be filled because of this error. It was very inconvenient and time-consuming for me to figure out fixing the error. To make it easier, your software program should state in case forms are incorrectly or not filled out, you should just open that form and correctly fill it out. Thanks for your consideration of this matter.

  27. We have used TurboTax for the past several years—-but never again!!!! Apparently it is a state secret on how to contact your customer service. It took me over 1 hour and 15 minutes, trying 4 different 800 numbers posted on the Turbo tax website, until, Glory Be, finally got to a real person, who, quite frankly, didn’t know his butt from a from a hole in the ground. Experience was a total waste of my time. Mother, sister, brother and several neighbors I have talked to re: this experience did not use Turbo tax this year and I assure you we are all done with your “services?”

  28. I recuved a letter from your company,about a payment past due to you. I`m sorry about that because I DONT DO TAXES 3 years in a row because i`m retired.The IRS send me a letter somebody used mi id to file taxes under my name and the send me a letter to dont worry about that,because is and ID theft.
    Thanks you

  29. If you are using the 2012 software to e-file your California return and are filing as HOH, the software does not provide an accurate calculation for the leap year. You will receive a letter from the FTB stating that you do not qualify. Good luck with correcting it…

  30. I am being audited for tax year 2011. I filed through TurboTax. I need help please. What do I need to do? Thanks for your help.

  31. There needs to be instructions that tell you what to do with the state return vouchers…i was unaware that i was supposed to mail that part in..

  32. Hey, your post made me feel that I was NOT just a lost voice in the wilderness!! 2 items to share. (1) My 2011 tax record was not found in my computer (could have sworn I saved it!) thus unable to refer to it for 2012 tax filing. I wondered why it was missing? Guess my error. (2)Then on 12/2/12, received IRS notice that I did NOT include our Soc Sec. INCOMES!! therefore we owed them excess of $1,000.00!!?? Did research on hardcopy. Sure enough, line 20a for SS income was blank! Could you believe that we would leave more than 1/2 of our annual income blank?? so we wouldn’t have to pay taxes on it??! NO WAY! Fess up on your errors TurboTax!

  33. 1st time using turbo tax and no more I was on hold for 3 hrs. then they got on the line and dropped my call. I don’t know what papers to mail and what w2 to male too and what pages does any one know?

  34. I need a mailing address so I can mail my W2, it does not give me a option to start over or erase my W2 help me out or call me, this is to much, I am on hold for about 48min now.

  35. Their customer service SUCKS. I accidentally entered my wrong email address for a reciept to be mailed to me (thanks to auto fill), anf b4 I realized my mistake I had sent it and the email went to the wrong address. They had my correct email, I dont even know why they asked me to give it to them again. Now my private info is in the hands of someone I dont know.

    It took over an hour and being booted off their chat system automaticalky 3 times before I reached an agent who was of absolutely no help. In fact, she refused to elevate my inquiry after asking her several times, and would not so much as leave a msg for anyone to call me back. Im thoroughly disgusted with TT.

  36. I’m not to happy I just did my tax’s just tried to print them off well they printed off all right in a different language and also under someone else’s name and info REALLY HOW SAFE IS THIS., So I call wait for 20 mins. and the guy says yes we are having that problem people are getting the wrong info. REALLY SO SOMEONE HAS MINE AND MY CHILDREN’S INFO ARE YOU KIDDING ME NOW I’M ON HOLD AGAIN FOR ANOTHER 25 MINS REALLY THIS IS A JOKE I WILL NOT USE TURBO TAX AGAIN,, SAD PART IS I USED IT FOR MANY YEARS…

  37. hahaha so whats more funny I just get off the phone with a lady she told me it must be my printer REALLY! so I just printed it again well all my info came till half way through then I got that mans again then she tells me I shouldn’t worry even tho my SSN’s are on whom ever is getting mine this is a joke I will never use turbo tax again.. secure REALLY NO ITS NOT

  38. I received a rejected tax return notice on my state return citing “a return had already been filed with that SSAN.” TurboTax couldn’t or wouldn’t help. I called the state Dept of Revenue and they informed me that they had received the return and accepted it. According to them, “this happens all the time with TurboTax.” I brought this to the attention of a supervisor at TurboTax who informed me that I couldn’t be helped. What a way to run a business.

  39. I had an unusually, unexpectedly pleasant experience with Turbo Tax today. The number at which I finally reached them is 888-777-3066, and a very pleasant young gentleman named Derrick (sp?) answered after about a 25 minute hold. I had an issue wherein I was charged $36.99 for a state tax return that I did not want to file. Derrick was very professional about the situation and credited the $36.99 to my credit card with no hassle.

    When you call, have your incident ID # handy if you have one, as well as your order # from your receipt if you have one of those, too. If you’re calling about a credit, he’ll give you a refund # as well. The deal was done in about 5 minutes. The longest part was waiting for someone to answer. FYI I called at 3:55 PM on a Thursday. If you reach Derrick, be sure to thank him.

    I’ve used Turbo Tax in many previous years, but after all this I’m not sure I’ll use them anymore. They are just too hard to connect with, although once I connected, the refund process went smoothly. All ended well, but overall not an enjoyable, week-long ordeal trying to obtain customer service.

  40. Turbo tax is incapable of instructing filers with foreign dividends how to put in for a foreign tax credit on foreign taxes withheld from those dividends.
    Because it does assist customers like myself I ended up having to not request the credit for the foreign taxes I paid.

    $300 overpaid because of Turbo tax

  41. Ibought the CD version of Turbo Tax business for 2013. i was supposed to get one free WI(state) E file but when it came to file for the free one it asked if I wanted this return to be my FREE return. I said yes and was still charged $19.99 for it. I have a $19.99 credit due from you on my charge card.

  42. TurboTax is horrible and too slow, does not want to answer the phone. will not use TurboTax again. Stay away from this TURBOTAX!!

  43. I can not file my taxes because IRS keep asking for a pin number for my husband who has never file??? what can I do?

  44. Turbo tax will not be used next year 96.00 in fees for Federal and State returns. Impossible to call customer service Santa Barbara Tax Products is the third party distribution for refunds They also have several compliants and cannot be reached Bad Bad customer service Never again

  45. I bought TurboTax Premier for the tax year ending 2013. No problems with the federal tax portion. I assume that you’ll charge around $19 to file it with the IRS electronically. You are giving me Indiana for free, which I don’t need or want and then you tell me that I don’t need to file in California, although I lived in California until late May 2013. Then, you are telling me that I can buy the California filing for $49. However, would that be on top of a filing fee for filing it electronically?

  46. I have used TurboTax for years but I do believe that this year will be the last. Even though I explain my situation clearly I cannot seem to get the other person on the line to understand and end up wasting an hour just trying to make them understand. Not only that, it always sounds like either something is wrong with their phone connection or they are mumbling. Also, the closer it gets to April 15, the less likely you are to get any help. TurboTax Goodbye to your poor service.

  47. Worst support service I have ever experienced. I will not be using turbotax again EVER!!!!!!!!!!!!!!!!!!!!!!!!!!

  48. They charged me twice for tax prep fee and refused to help me. The service was unacceptable. There were at least two person on the other side of the phone line hung up on me. I was very angry and would not recommend to use their product anymore.

  49. Will never use turbotax again. The website had me going in circles and I was unable to print my FREE fed return unless I provided them with a credit card #. Save yourself a frustrating experience and DON’T BE LURED INTO THEIR NONSENSE. They know exactly what they are doing and have very shady practices at best!

  50. I used turbo tax for the last couple years, when I had a business and it was great, saved me money,way better then a accountant. I guess old habits die hard, as today I used turbo tax and got charged $49.00 for a tax return on the 1040EZ form !!!! This is way crazy, any moron can do 1040EZ, I didnt need to be charged $49.00 dollars for this ! No more turbo tax for me !!!!

  51. Since e-filing my 2013 tax using TurboTax I have heard nothing about the status at IRS but the software promised a status update. The only acknowledgement has been that TurboTax has taken by payment for the software.

  52. I have been working with this issue for two days and now have had my call dropped 3 times and have been on hold for more than 2 hours.
    Not a good experience

  53. I filed in 2013 I was looking for a small refund I received my card but no money.I waited so long I had forgotten about it here it is 2014 and I’m filing again but with a different tax service I still haven’t received last years refund.I DO NOT RECCOMEND TURBO TAX (still trying to find my money)if anyone has a number to report these unprofessional people it would be greatly appreciate it

  54. I have used TurboTax for years; however, after the debacle I have been dealing with, I will NEVER EVER even consider nor recommend this program to anyone! They sure don’t mind taking your money, but as soon as you call and say “hey, I think there is a glitch in your system which caused my taxes to be off by over 40K” they don’t want to hear any of it! Of course it can’t be the systems fault. I mean surely a computer can’t make a mistake! Yeah they stand behind their product, but they do not guarantee that it is correct! Well unless you pay extra for their fancy audit service. Not only does the system have flaws THAT I WILL BE PAYING for, but their customer service department is a joke! After speaking to my CPA, it makes me think, customer service is filled with a bunch of want to be accountants. The advice they offered was completely WRONG! And just let me tell you just how much I enjoyed listening to the customer service representative eating his lunch while on the phone with me! Surely they get a lunch break right! Ridiculous! A complete joke and you can bet EVERY SINGLE CHANCE I get to tell people what a crappy program TurboTax is, I will SURELY take it!

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