tracfone

Contact TracFone Customer Service

Contacting TracFone Customer Service Center

TracFone started out as a prepaid cell phone provider that charges an exorbitant amount of money (25 cents per minute) for no-contract cell phones. Today, the company is more than meets the eye. As a subsidiary of a Mexican mobile giant, TracFone is the parent corporate for Net10, Straight Talk and other prepaid services available to customers all over the United States. TracFone works with several major companies, so coverage is available in nearly every nook and cranny in nearly every state.

According to the information page on the TracFone website, the company operates multiple cell phone subsidiaries to ensure customers have mobile service that meets their needs. Net10 is for medium users and Straight Talk is for customers who want the best plan without a contract. SafeLink is a government program for low-income customers.

Contact Info:

Phone Contact Numbers

TracFone is fantastic about sharing contact information for the main company and all connected companies like Straight Talk and SafeLink. Contacting the customer service department by phone is the quickest and easiest means of getting your problem solved today.

  • Customer Service: 1-800-867-7183

You can contact TracFone by phone whether you are a customer or not. If you are a current customer, you will need your serial number and phone number when calling.

Mailing Address

Some customers just feel more comfortable contacting TracFone by mail with a complaint, concern or compliment.

TracFone Wireless, Inc.Attention: Executive Resolution Department9700 NW 112th Ave.Miami, FL 33178

Official Website

There is an official website for TracFone where customers can register for an account, track orders or make a new purchase at http://www.tracfone.com. If you are interested in ordering a new phone or new service, you may wish to visit a local retailer to physically see the phones and choose the one that best fits your needs.

Customer Service Email

TracFone offers a customer email form http://www.tracfone.com/contact.jsp?task=contact on the contact page. This email form requires your name and email address. You can include your home address and phone number if desired. This information may be used to contact you about the email communication.

Our Experience

The TracFone customer service line is open for both TracFone and SafeLink. We pressed 1 for TracFone and the automated system offered us multiple customer service options. When we pressed 0 to bypass the system, it just repeated the same options over and over again. It took more than two minutes to listen to all of the available options and by the time we made it through the options we forgot the first option. If you don’t press a number the automated response will repeat. When we finally reached customer service the agent was happy to help us with coverage in our area, but getting to that agent was a huge hassle.

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Rate your customer service experience:
Rating: 1.4/5 (57 votes cast)
Contact TracFone Customer Service, 1.4 out of 5 based on 57 ratings to leave a comment about your customer service experience.

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176 Comments on “Contact TracFone Customer Service
  1. The straight talk trac phone that i own keeps having issues with my browser being down……often. Upon contacting customer support I learned that your American products have been outsourced. Eumaguete Phillipines is the center I connected with. The reason you outsource your products is so that you can exploit a desperate persons situation. The $1.oo per hour you are paying them is criminal! They are so desperate for work to try and stay alive in this world that runs on money. It is VERY shameful that you are you taking jobs away from American citizens with our already high unemployment rate. We all DESERVE to make a fair wage for a fair days work. Your profit margins are more important to you than the lives of those being exploited. This has to be stopped! Raises are mandatory for the victims you are taking advantage of. The rich keep getting richer while the poor keep getting poorer! God willing changes must be made!

    • Grrrrrr!! Just purchased an S425G tracfone in our area and was assured it would work, coverage wise. My husband just spent over two hours on our land line phone, trying to activate the new phone, transfer remaining minutes from our old tracfone and continue the same phone number. We were told phone wouldn’t work in our area, they need to send us a different phone which won’t come for 5 days and they have deactivated our old phone so now we have none.

  2. Customer service is very very limited….the menu did not even come close to giving MY issue. There was NO customer service, and no option to talk to a rep, which I very much needed to do!!! CS was a joke!

    • Just want to purchase one year of airtime with the promo code 52665….$111.44 Current Discover Card has expired and want to input new Discover Card number….Talked to 3 agents who assured me the correction had been made….still showing wrong card and can’t buy the airtime. Also would like to know my Pin Number…….

  3. I what to add minutes to my tracfone, when I scratch off the pin code number I can not read the numbers. what do i do?

  4. I have had nothing but trouble with my tracfone since the day i bought it..their system is so screwed up that every time i try to add minutes to my phone is says it is ‘processing’ but never adds the minutes. Customer support,or so they call themselves, had me jumping thru hoops and entering numbers and EVEY time we would get part way thru..my phone would reset back to the main screen.. and of course according to them *I* was doing something wrong.. yes..I did do something wrong..i bought a phone from a fly by night company!! I strongly urge anyone that is thinking about getting a phone thru these people to look elsewhere and save yourself a lot of heartache..

  5. I called about a fraudulent charge that my credit card company indicated was possibly generated from tracfone. I originally talked with a lady who could not help me so transferred me to another representative. I was on hold for 20 Minutes and no one picked up the call. I called back and talked to Jose. He answered my questions and changed my credit card info to a new card. This took him 24 more minutes. This was a total of 44 minutes wasted on my minutes that he said he could do nothing about replacing. I feel that at least the 20 minutes on hold should not have been my responsibility.

  6. I don’t know if anybody ever reads these complaints, but as much as I like the idea of prepaid phone, I have had it with Tracfone. I spent two frustrating hours trying to buy airtime online, finally called and talked to a person who had no clue. First she kept insisting that my credit card had expired when I was looking at the blooming thing and knew otherwise. I gave her another credit card because I needed to get this over with for my sanity, and ended up exactly with what I did not need, i.e. bonus minutes and shorter airtime instead of the other way around. I am not going thru this again, sorry, tracfone, I have been a long time customer but when this expires I will look for alternatives.

    • I was seriously considering dropping my Net 10 and getting tracfone. But after reading all the bad commentaries I’ve changed my mind. The only reason I was going to switch was the fact that my Net 10 has 2500 (that’s right 2500) minutes and just a few days. I have to get minutes in order to get days. The girl at Wal-Mart told me that with Tracfone, you could just buy days for a nominal amount and no minutes.

      • That doesn’t sound right…about just buying DAYS and no more units/minutes. Of course you’re dealing with WM & they’re not always very accurate in my experience.

        However, if it IS true….I’ve got almost 5000 (five thousand) units that expire in nine days…so I just bought another 1 year/400 min. card….damn.

        • If you buy any 90 minute add-on, you will get an option, at checkout, to add 365 more days for 49.99. I do that every 15 months to renew. That works out to about $5.00 per month for a phone which I seldom use but want to have available. I think tracfone is great, IF YOU DON’T NEED SERVICE!!

  7. I have never been so digusted with a company in my life. I have been trying to set up this phone for 3 days I but on line from HSN what I thought was a great deal and it would have been if I could just get someone at tracphone to get it through their thick schulls that one minute I had service and the next I didn’t. I have reset all my data once, and second time two and a half hours trying to find out why I had no internet I can make and recieve calls send text but no data. They don’t even get it I need the internet to go online to do anything on this damn phone. I am still waiting to here back. Their suggestion to me was to try going outside that maybe I didn’t have any signal. If it is not resolved by today I’m done! Their service sucks!

  8. I purchased a tracfone and for 6 days have tried to have it activated. Customer service is horrible.First they gave wrong info to my previous cell phone carrier and couldn’t get my number transferred. On day 5 they finally accomplished that but on day 6 I ams still not able to my new tracfone. After numerous phone calls and hours on the phone they are now saying I may have defective sim card. Which one of the operators told me a new one was sent to me the day before although they did not even have an address to send it to. After requesting to speak to their supervisor they transferred me to another call center where you could hear them all speaking Spanish. Another call center operator has noe taken my address and will supposedly send me a new sim card which could take another 5 days.

  9. I bought my tracfone from QVC in May of 2013. Only complaint I had was it did not hold charge very well. THEN!!! in mid Dec. I could not receive or call out. No cell bars displayed and screen displayed “Call divert set”. After over 2 1/2 hours on the phone (my land) and 3 techs. One cut me off and the last told me “Thanks for using tracfone”. Click, gone. I still cannot use my phone. Also no way to even contact anyone by e-mail. Soooo I will not use the Tracfone any longer and QVC will get my review also. Just an FYI this is not my typical. First time I have ever sent a conplaint public.
    Soooo… Think other plans.

  10. Tracfone, Your company Stinks!!!!!!!!!!!!!!!!!!!!!!! I can’t get anyone to talk to me about why they shut off my phone!!!!!!!!!!!!!!!
    I get car club and a free trip which isn’t free. The number they have is for everything but the Tracfone customer service!!!!!!!!!!!!!!!!! Tracfone can shove all their phone where the sun don’t shine!!!!!!!

  11. I wanted to talk to customer service about transfering service from one phone to another after waiting for one half hour was told I would have to have a new sim card I told her I needed the phone & asked if she could overnight it to me she said sure & would get it right out well two days later no card… called waited another 40 min. & was told it hadent been mailed………..what kind of co. is this..don

  12. I needed help completing my phone activation and Tracphone said there was a pending service ticket. I wasn’t given a ticket number so I had no way of referring to it. I e-mailed them and asked for help, with no reply. I am very unhappy with Tracphone’s customer service and will NEVER buy from them again! Their phones are pretty good, but their customer service is a joke.

  13. Ibought a cell phone and have a problem they sent me a new sim card . I got it today and I had a case no I put
    the new sim card in and called the no. they give me and I was on the phone for over a hour and then he sats they have a problem to call back in 24 hours now im with out a phone this has been going on since feb 19th

  14. I just do not understand how you provide promo codes that DO NOT work! It happens all the time, so I contact you to get my promo code. Then after I contact you It WILL be put on my phone! WHAT’S up with that procedure?

  15. I have a tracfone. Had it for years can’t use it where we live but we get a few miles away and it works fine and it will work from other states as well. I would like to update my phone and have the same number that I’ve had all thes years Is this possible?

  16. TracFone has the absolute WORST customer service ever!!! I have been trying to add minutes to the phone for HOURS,the system is unavailable. I can rarely reach customer service by phone ( which is far too frequent a need). The phone was a gift but believe me, if given the choice to update or renew service I will most assuredly buy elsewhere.

  17. Completely upset with customer service I just received. I could not recommend Tracfone to anyone. The poor girl on the other end could barely speak English, much less address my issues. I will not be buying additional minutes on this phone.

    Jim Schuler

  18. my minutes is renewalble and I know it , what I do appreciate with tracfone is having my phone turned off, in CHURCH ON SUNDAY MORNING,and you still call and the phone rings and everyone turns to look. all phone are to be turn off in CHURCH
    WHILE VISTING JESUS . STOP THIS ON SUNDAY MORNING IT IS NOT NICE.

  19. very poor service. can not get my phone to work. call your numbers 5 times said wait 15 minutes and call back do not get an answer . same message. call back in 15 minutes. I have been working on this problem since 4oclock. this is crazy . if your service is no better than this you need to go out of business.

  20. Cannot get in , do not remember password, need to change, HELP___NEED TO DO THIS NOONE AT STORE KNOWS NOYHING NEED TO THANKS!!!

  21. Cannot get in , do not remember password, need to change, HELP___NEED TO DO THIS NOONE AT STORE KNOWS NOYHING NEED TO THANKS!!!

  22. Quit sending me TEXT telling me information that every TracFone owner ALREADY KNOWS! It’s a SCAM to use our units and YOU KNOW IT! The ONLY reason I use TracFone is the COVERAGE IT GETS, but I can get another Cell and buy a Signal Booster to take care of that!

  23. I cannot tell you how much I regret attempting to buy a phone from you. It is lost somewhere in shipping, and the only one who seems to care is me. I’ve been bounced back and forth from Tracfone to fedex and back again and again. Every time the same thing. Call this number. I’ve called the numbers over and over, with no action. Tracfone sent me an e-mail with the WRONG fedex tracking number. Enough. Either send me a new shipment or give me back my money.

  24. I have a problem with a my cell phone LG 840,I just bought, and I have not been able to add my contacts,if you have a manual that I can have more information, I would like to have it.

  25. I Jacqueline Q.Lark lost my phone so I want to know if I can get another phone . you can reach me at that email

  26. I purchased a trac phone, on may 5 2014 along with air time. the phone was activated with out problems, As I purchased this phone so my family can get In touch with me while I may be fishing or hunting ect I intend to use it very little. I had not made one call on this phone when on the 8th the phone stopped working, I could not call out nor could I receive calls. I tried on my own for another two days to reset the phone doing as I was instructed to do. by the automated customer service. to no avail, I did get one lady who for an hr tried to reset the phone, but was not able to. she advised me to take the phone back where I purchased it and get another. which I did. I then set the new phone up to use and called customer service again to explain to the lady that I wanted to keep the same number and I had been told that since the failure of the first phone was not my fault the minutes I had paid for would be tranfered to the new phone. well after at least an hr. and a half, trying to explain my situation to people who speak to fast and with an accent so that they are not understood, and after providing the same information over and over to 3 different women who just happen to speak with an accent and to fast to be understood I was put on hold and left there for 20 minutes at which time some one cut me off. I am repackaging the new phone and returning it to the retailer where I bought it along with the air time cart and will get my money back. as It was originally all put on my credit card. just for this reason I figured I might have trouble with this company and as a precaution, instead of cash I paid by credit card, now I will notify my credit card company and get my money back….one very dissatisfied customer

  27. I am currently still on hold now for 47 minutes “waiting for the representative”….. I am calling them because they double withdrew money from my account when I bought minutes a couple weeks ago. ive had to speak to 4 people so far, waited 30minutes on hold before I hung up and tried again. I am on hold once again still waiting now for almost another 30 minutes…. still don’t have my account credited back with the money they took…. im starting to think this is their way of making money, stealing it and making me wait “or the next available representative”…… ten minutes later, im still waiting here!!! useless customer service, more like customer thieves……..

  28. gee my first review didn’t seem to go through….this is my second attempt… I am still on hold “waiting for the next available representative” for over an hour now…. I have called them to inform them that they have withdrawn from my bank account twice for the minutes I purchased a few days ago… ive had to talk to 4 different reps regarding this and now im on hold because none of them can give me back my money they stole from my account…. apparently only some supervisor can do it and since im on hold for now over 60 minutes they either are too busy stealing from other customers or are sleeping…..worst customer service ever!!!!

  29. I have gone downstairs, made my self to hot dogs and left this phone sitting on hold the whole time… I am still on hold, going on 1.5 hours….. gee, trackfone must have stolen a lot of money this past month……

  30. it’s now almost 2 hours waiting for this flipping customer service …………… must be their way to steal money..

  31. My phone is broken. I have only had it 3 weeks, I can not make calls out, and yes I have air time. I try to call someone and I get error code from Verizon. I got the phone from Best Buy on 4/28/14. Their tech person was on the line for more than an hour trying to get it to work. Tracfon’s agents are really not equipped to deal with the ZTE Valet android phone. Is there any one at Tracfone that knows how to make my pone work?
    I’m a senior, this is my ONLY phone, I need to make calls, I need to receive calls.
    I have been a customer with Tracfone for about 9 years. Customer service sucks. I will NEVER recommend Tracfone again.
    Can some one there do something. FIX MY PHONE.
    Charles Kite, Vallejo California.

  32. I JUST WANT TO TALK TO A HUMAN BEING!……and not just a bunch of prompts….especially when NONE of them answers my question

  33. Updating from older model tracfone to samsung centura. Terrible, terrible experience. I’ve been at this with 3 different reps over the last 5 days and still cannot get the correct old minutes transferred or the new minutes and time applied. (I bought this phone from QVC – they’ll hear from me too.) I’ve been a tracfone customer for years, and no problem, but never tried to do anything out of the ordinary. I don’t know what to do. I have lost (as it stands right now) a couple hundred dollars worth of minutes plus $100 for the new plan. (2058 from old phone; 1200 from new airtime card.) Please someone tell me what else I should do. This finishes me & my hubby with tracfone. They do not know what they are doing and cannot answer the simplest question or fix the simplest problem. They transferred the correct minutes, but did not apply correct text or data. However, of course, immediately they disengaged the old phone.

  34. I had tracfone for 5 or 6 years or more, I’ve had troubles but have aiways got them worked out. Sometimes it’s hard to explain or understand, when the person does not speak English well. But, if you’re persistant you will get through it. It’s a good service, I just wish they would offer better smart phones. At least a Samsung Galaxy S3.

    Thank you
    TLA

  35. Why isn’t there a way to talk with a person in dealing with my issues. I want to cancel auto pay. Have not been able to use the Tracfones we purchased and Tracfone keeps taking out payments. Now it will cost $26 to block you from taking anymore payments for service not rendered. Never again will I use Tracfone.

  36. I get so frustrated when I attempt to add minutes to my pohne. No matter if I try on line or on the phone, it never works. And there is no way to talk to a live person. All I want to do is add minutes and stay on the same program I am currently using, which is a monthly charge of $6.44 and continuous service. Also my phone purchase was double minutes for life of the phone.

  37. I tried on 2 occasions to puchase air time and minutes but was unsuccesfulu because I could not understand the imbecile and what little I could understand made no sense to me. Obviously I hung up after not getting any aditional air time and minutes. I am going to throw my TracFone away after I use up the remaining minutes I am also going to advise anyone who mentions your company, NOT TO DO BUSINESS WITH YOU. We still have people in the USA who read, write and speak English so I don’t understand why everything has to go to the 3rd world countries where the only concern and obviosly yours too, is the almighty dollar.

  38. Once again I had another terrible experience with your Customer Service Dept. Yesterday I wanted to add minutes from my “June Offers” book I received with my phone. The 1st time I was hung up on because I didn’t know the last 4 digits of my credit card# (I have more than 1 card & didn’t know which one it was). I called back & tried a different route that time. I was on the phone for about an hour just to get minutes added & I talked to 3 or 4 different people during the process. Finally got it done but shouldn’t have to go thru such a bad process. Hire some competent people!!

  39. I attempted to add air time today by way of customer service. The woman I spoke with couldn’t possibly be more inept. She made me repeat everything possible that is already in your data system. She actually asked me to repeat the phone # twice when I asked her why she said she wanted to be certain the phone wasn’t stolen. Would I possibly attempting to put minutes on a stolen phone!? I spent a full 25 minutes going through this debaucle. You can expect me to be a former customer when my time
    is used up.
    Gordon

  40. My husband and I both have a phone and they work perfectly for use in our lives, but contacting the company for anything is so frustrating. Adding air time makes me cry a day ahead of time that it needs done and contacting customer service is probably going to give me a stroke, my blood pressure is skyrocketing as I type, since I was just on the phone with a recording for 15 minutes and got absolutely Nowhere. And this problem is simple, don’t know how it would be if there were a major problem. Good place to vent though.

  41. I just contacted my Credit Union to hold payment until problems with my phone are resolved and the minutes I purchased for it are removed from my wife’s phone and put on my phone. After having to call your customer support [what a joke] a number of times this evening and being told “we can’t do that” after this is resolved I probably will not be renewing with my service with you again!

  42. On July 2nd. I tried to add more minutes on my TracFone, I did everything I was asked, a tone came on I thought that meant the minutes were added, then when I went to use it there was nothing in my phone, it was all blank, I called Wed, and waited my turn some came and said if I left my telephone number, someone would call me, well, I’m still waiting and it is July11th.

  43. I own a trac phone tried to add time the store said I have to re register phone how and why never got a answer maybe they wanted me buy new so I did nothing yet

  44. THE worst customer service ever!! Tracfone calls it “customer care” hah!!! the most aggravating, ridiculous, and stressful experience dealing with these people. A simple request to transfer your old number to a Tracfone cell phone is about as stressful as getting a wisdom tooth pulled!!! Automated voice is all you get, no real person to talk to, Just so aggravated I slammed this new Tracfone cell in the cement floor, To all who’s thinking about purchasing Tracfone cell, DONT!!!!!!!!!!!

  45. I am 60yrs old and found your customer service people very rude .They talk to you like you are stupid when trying to deal with them.They need lesson on phone manners and how to listen .I will never buy a track phone again do to your customer service.I will spend my money on a different service that treats people the way they want to be treated

  46. my wifes phone would not get service after a couple months, i called 5 times, 3-4 times said could not troubleshoot as there was an outage but 2 times i was calling on my tracfone??? would not rewplace her phone as was obvious that her phone would not pick up service where all other providers & my own tracfone would, totally unsatisfied with that experience

  47. Today I tried to get some info in reference to changing my old phone for a new. The rep I got could not speak English and did a poor job communicating anything back to me. I don`t think she knew as much as me and was sooo slow. I knew in 30 seconds that I couldn`t get a English speaking person. Where do they find these people? It wasn’t poor service…it was no service. I asked for a English speaking rep to call me back. Still waiting.

  48. we have used Tracfone for years and I haven been satisfied until now. My husband and I both purchased the same phone. He activated his online with no problem. I, however, made the mistake of calling Tracfone. I talked to a real person the first time and the process was started to Xfer my phone # from my old phone and existing minutes to my new. This was over 24 hrs. ago and still no activation of my new. My minutes and # are floating around in their system somewhere. Have tried calling several times and only get the automated system and cannot get to a real person. I am frustrated.

  49. I purchased an Android Galaxy Centura phone and it is unuseable because all it does is freeze up everytime i try to use it at all. I have been to tracfones site and no help at all, went to Android site no help at all. What a waste of money.

  50. Yesterday I did a chat talk with one of your representatives about changing my phone number and putting minutes and days onto my phone from a lost phone…..I thought everything was settled then this evening I got a call and the representative told me to turn my phone off and then back on again…I did that and then I was instructed to put in several codes..which I did and the codes were accepted…then I was to see if I had the phone number changed..It did not..I still had my old phone number and the minutes and days from the lost phone had not been added..We worked at least 30 minutes to an hour and then she transferred me to another representative who knew nothing about what was going on and when I started to explain my situation..the phone I was using to call was disconnected…not on my phone’s fault, but on the tracfone representative’s phone……so here I sit and cannot get back to the person I was talking to….Now I have to start all over again…at least I had the foresight to have the chat that I had yesterday sent on my e-mail so that I have proof…but what good does that do me..No place to call or talk to someone about this….Truthfully, the crap that a person has to go through on tracfone is really not worth it…toooooo many times the phone call is dropped or the person we are corresponding with speaks a foreign language and can not be understood…I need someone to contact me and get this straightened out.

  51. I have had a Tracfone for years. Recently, I received a message from them “5 days left. Keep you service active. Add a 60 min card w promo code 30386 and get 140 total minutes.” It cam in at 10:12 AM on 8-4-14, from 90379. I did just that and only received 120 minutes. When I called them I was informed that the code was an old one that had already been used. What gives? Are these guys crooks? Is it just false advertising or is it criminal in nature???

  52. Ok I bought a 450 min card online yesterday and did not get the 50 bonus mins. I may have entered the code incorrectly. So I send you an e-mail regarding my issue, you email back requesting the code, I send it to you via email. I get another email from you saying I need to call customer service to get it resolved.

    I call, give the information and wait 15 minutes and all this ignorant person tells me is that she cannot see it on her computer, she has my name, my phone number, and the promo code and can see that I just bought a card yesterday.

    What else does she need, my signature in BLOOD? So I waste 17 minutes of the 450 I just got, instead of getting the 50 bonus I should have. And this imbicile of a customer service rep has the nerve to tell me if I don’t like it I can go with another company?

    4 years I have been with you and this is what I get?

  53. Save yourself the aggravation – get another service provider Customer service is horrible – tried to add minutes by Internet which just ended up churning and not processing. Called and after 40 minutes added time and service. Phone still showed as out of service but with time and minutes available… after 45 minutes on call with customer service – they could not get to work – asked for refund for my minutes and I would seek service from elsewhere – told I could not get a refund – another 20 minutes to speak to supervisor….I wish I could say this was first time – but have an issue every time I have to add time….

  54. My tracfone sucks can’t get service most of the time!!! Had a older tracfone worked great, but wanted to upgrade. Boy what a joke this one nothing but problems!!!! If you want to talk to tracfone that’s a joke too! Get people who can’t speak English that you can understand. Would like to find another plan. I have tracfone for many many years now disgusted!!

  55. This is in regards to a VERY SIMPLE (LOL!!) you would think, transaction. I recently changed banks, having been enrolled in StraighTalks auto refill program before, all I wanted to do was change my banking information HA! I started calling in mid August – I talked to a Katherine, a Jerry twice (the 2nd time he hung up on me!, a Deana, a Nekiha, a Ramsey (she was supposed to be a supervisor, don’t think so! – and lastly a JoAnn. All of these phone calls were in regards to simply changing my bank information. I ran out of straws (ie. the last straw was…..) so that euphemism went out with the box of 16 oz. angel hair pasta!! Anyway, the 6th phone call (August 29th) I was assured everything was A-OK even got an incident # and a confirmation # to verify that everything was going to be alright, warm & fuzzy right?! Yeah!!! Ha Ha Ha!! I got another message on 9-10 saying that I had been un-enrolled in the auto refill “We’re so sorry that you are leaving us…blah blah blah!!” Needless to say, I was beyond furious, just call me the Hulk at this point!! So I go for the 7th phone call, talked to a JoAnn this time, no supervisor available, “Ma’m I’m sure I can help you……yeah prove it!” Told her the whole story, gave her the con.# and incident #, she comes back “I’m so sorry ma’m but it appears YOU ARE NOT ENROLLED in our auto refill program at this time” REEEAAALLLYYY???!! So I had to go over all the information, again. I kept her on the phone and made her check everything while I was on the phone, got another con. # and incident #, which leads me right to where I am, writing this stupid letter that probably won’t lead to a @#$% thing. But I also sent one to the BBB. So all you others out there that have gone through similar things, I advise this not be your last stop. Go to other web sites, copy and paste, do whatever you have to. SOMETHING HAS GOT TO CHANGE!!! And although it should start with them, as we can see, that doesn’t always happen. So use your voice, fingers or whatever….get the word out we as consumers should not have to put up with such bad CUSTOMER SERVICE!! Speak out my people, it just might be the only way we resolve anything!!

  56. I have had TRACFONE FOR 8 YRS. I CANNOT CALL OUT FROM HOME TO ANYONE ANYWHERE. I’VE HAD TO GO OUT 50′ FROM THE HOUSE TO GET A SIGNAL IN THE SNOW– TO CALL 911 FROM HOME. I AM 68 YEARS OLD WITH HEART DISEASE AND I HAVE A DEATH SENTENCE IN MY FUTURE AS I HAVE TIME WARNER CABLE PHONE AND IF THE ELECTRIC CUTS OFF IN BAD WEATHER SO DOES IT. I’VE PHONED CUSTOMER SERVICE,,, PURCHASED A NEW PHONE REQUESTING IT TO BE ON VERISON TOWERS!!,, AS ANYONE WHO VISITS ME CAN CALL OUT FROM A VERISON PHONE, ANYONE ANYWHERE,, U GUESSED IT!! ATT TOWER!! IT DOESN’T WORK EITHER!! THEY PROMISE TO SEND ME ONE ON VERISON TOWERW AND THEY NEVER ARRIVE. I CALL THEM AGAIN!!! THEY SAY I DIDN’T CALL….I..DON’T…LIE I CALLED THEY AREN’T DOCUMENTING IT. S..OOO WHEN MY MINUTES AND AIRTIME ARE GONE ..SO AM II. IT’S TAKEN 8 YRS. I AM NOT SENILE or STUPID. JUST IGNORANT FOR STAYING IN A RELATIONSHIP WITH TRACFONE!!!!!!!!!!!IT IS LIKE A BAD MARRIAGE—I”VE HAD ENOUGH!!IT’S TIME FOR A DIVORCE!!!!from UUUU AND ALL THE PEOPLE AT CUSTOMER SERVICE whom I CAN’T UNDERSTAND AND they DON’T CARE FOR AMERICANS.–AND I’M PAYING THEM BY STAYING WITH T-R-A-C-FONEY..CAN U HEAR ME NOW.

  57. After many many months I have used Tracfone with no problems. I have 3 members in this household using Tracfone. All phones had been using double minutes. Today, I purchased a 60 minute card and received only 60 minutes instead of the usual 120. I called tracfone and was on the phone for over 1 hour. I lost the fight. tracfone said my phone did not have double minutes. Supervisor was no help. You can’t understand these people because of their accent. Good Bye Tracfone !! good bye, goodbye!

  58. Used Tracfone for about 10 years. Liked not having a monthly bill…budgeted out my minutes to fit my needs and use a TRIPLE MINUTES plan. I use home phone (Free with internet and MagicJack!) for just chatting. Only need cell when out and about. Tried other phones and services here and there, but always went back to Tracfone. Obviously Customer Service has now moved to Philippines and it’s been DOWN HILL EVER SINCE! Been without service for one whole month, because they can’t get it right. Sent 3 SIMS cards, still not working. Sent new phone, still not working. Keep losing my ticket numbers. I have 2 pages in a notebook of everyone I spoke to, dates, promises, etc. to no avail.

  59. I sure wish I would have checked this site before I got my track phone because hopefully I wouldn’t have purchased it. But since I have been with my phone for 5 years and I have just called them that I can’t send pictures and since I had never tried before my warranty went out in a year I am just screwed. Why keep a phone you have to replace every year?? I was a loyal customer and they can’t say any more than buy a new phone and transfer your minutes. I have over 2000 minutes and I sure don’t want to buy another track phone but what do I do. I just hope that anyone looking into phones stay’s away from this company. Their service people are terrible. Not enough space to tell all but the radio shack lady that was trying to help me said it was the worst experience she had ever been threw with a phone company..

  60. I purchased air time, was billed for it, and I did not get the minutes. I spoke with two people and neither could help me.

  61. Bought phone with free shipping. Rep quotes me the final price
    and I asked her is it why more than advertised on site?
    She said it was the shipping fee.I was told to call back to
    get a refund on shipping if it was showed up on my card.Still waiting on this to happen after sending a email.Why do they advertise free shipping and then charge you?
    Rep I spoke with to buy airtime could not understand or speak English. She had no clue on promo minutes emailed to me and had to transfer me to another rep. Wasted so much time getting a phone and airtime.This used to be a great company,not now!

  62. l HAVE BEEN TRYING TO HAVE MY TRACFONE CHANGED FROM DAYLIGHT SAVING TIME SINCE SUNDAY NOVEMBER 2, 2014. IT IS MONDAY NOVEMBER 3, AND I HAVE BEEN ON THE TELEPHONE 4 TIMES ALREADY. I WAITED FOR 39 MINTUES FOR A CALL BACK AND I AM HOLDING AT THIS MOMENT FOR CUSTOMER SERVICE. I NEVER RECEIVED THE CALL BACK. WHY DO WE AS CUSTOMERS CANT UNDERSTAND THE REPS THAT COME ON THE PHONE AFTER HOLDING ALMOST 45 MINUTES? THIS IS THE WORST SERVICE I HAVE RECEIVED IN OVER 40 YEARS. I WOULD NOT ADVISE ANYONE TO GET SERVICE WITH TRACFONE. THIS IS THE PITS

  63. I have had 4 tracphones go bad on me. I had to send them back to be replaced. everytime I do this they screw me out of the minites I had on my old phone.I own a shop in blueridge ga .I am putting up a billboard in my shop telling of the way tracphone treats their customers and display the pieces of crap I have bought. I will tell them to ask me of my dealings with tracphone. Im sure they wont be using tracphone. since tracphone doesn’t seem to care for their customers. I hope I can save a few hundred people the grief and ripoff they have done to me. when the minites wear off my tracphones NET 10 will be my new phone company. I have 8 children and 22 grand children. their new service will be NET 10. congrats tracphone your don’t care attitude has just cost you 30 customers plus all I can tell of you bad service.

  64. Nothing on this phone works. If you can speak Indian and or Spanish the customer service MIGHT be alright. I don’t know.
    I won’t even try to explain what a pain in the butt this thing has been. Oh well, $70 plus down the drain. What do you expect? It’s a Mexican company owned by a Jew named Fredrick J. Pollak!

    Ha Ha Ha

  65. I have a tracfone and I am ready to put it in the trash, I had tried over 20 times to set up voice mail, when I put number the recording says sorry for problem try again later, all I am doing is using all my minutes. Another thing is when I tap to open something I have to do it 3 or 4 times Thank You for nothing

  66. I Was hired as an Agent here in Mesa Arizona. There is a couple whom is advising everyone that their names are Zabastin and Stefanie. I was hired to do outside sales for Both Safelink and Total call Mobile. I have posted a blog on Glass Door to express the urgency of this matter. The only Phone number that I have for them is the following, However I only get a voicemail.602-330-6524. They drive a Black Chevrolet Malibu with chrome 5 star rims and have an Arizona License plat of BHN-4676. I was taken to Las Vegas Nevada from Mesa Arizona . the office they are using at night to turn in information unknown is 2601 #rd st , phoenix Arizona and the cross street is Virginia. Suite 218. Now when I arrived in Vegas on thanksgiving I was advised that I would be attending a Wal-Mart Location on ” Black Friday” when that day came around I was told If I did not Prostitute my self then I was not going to making it back to Arizona. I do not feel that they are representing Arizona nor Safelink and Total Call Mobile in the correct manner. I will be Filling a police report next. However the house in phoenix that they live in I was advised was A company house. I was held against my will and Locked in side and RV outside this house for more than 6 hours . With an aluminum can ( Root Beer) and a styrofoam cup to conduct a Urinalysis in. HIs Mother lives in a senior Community in Las Vegas and She called him James. that really makes me scared. Please contact these reps before your companies are facing a serious Laws suite. Thanks for your Listening Ear,
    Regina Mumphrey
    By the way the are disposing Of paper application with PII in a Normal Garbage receptacle at the same address where the live. I have a vision problem that I made them fully ware of and so that does Go against the ADA. They had me work yesterday and are telling me I am still employed but will not pay me for the 20 sales I made and stated I would get 7 dollars per phone. they are fighting with other Vendors of others companies

  67. Your customer service leaves a lot to be desired, if you can get a human, he/she couldn’t care less what your problem is and they act as if they are doing you a big,big favor… it took me two days to finally get to speak to a human being, who desperately needs elocution lessons and training in PR. It was only by sheer luck and the man upstairs that I heard some of what she said and finally got my air time, with an admonition to gobbledy- -gook the next time I add air time! Dear goodness, what a way to run a business. I seriously am considering changing company when next my minutes run out.

  68. How do I get to talk to a person that really cares that I am having a problem? Cannot add time. Have tried by the phone, on line and talking to someone that I could not understand. Can’t find the numbers that are asked either.

    VERY UBHAPPY WITH THE SO CALLED CUSTOMER SERVICE!

  69. I ordered a new Tracfone LG Optimus Dynamic cell phone, beautiful phone, however after speaking to 6 to 8 operator/technicians and as many hours on the telephone trying to have my 1,214.5 minutes and old tracfone telephone # transferred. The last person I spoke with told me that they could not transfer the minutes because I had a new net10, it is not a net10. The end of the story is, my new phone was NOT activated and I requested my old number back as well as my 1,214.5 minutes, they said I could NOT have my minutes back for my old Motorola tracfone and I had to buy minutes back for my old phone. What a rip! I’m very disappointed with the lack of service and spent over $70.00 for absolutely nothing! Except a brand new tracfone without activation or minutes.

  70. That’s a cute trick, I spent 5 minutes typing my comments regarding the poor service for my New LG Optimus Dynamic Cell Phone, Customer Service was unable to activate or transfer my minutes and my old tracfone telephone number, this is the second try to post a comment, the first time I pressed “Post Comment” and this screen came back blank.

  71. I have had a tracfone for about 10 years, with little problems. Then my phone quit working, so called for tech assistance, could not understand operator. She finally told me she would send a new sim card, and to install it, this was after spending two hours on land line. Sim arrived, installed, still would not work. Called again, after an hour with tech, was told must be problem with phone, would send new one. Waited 2 wks. no phone called, and was told that it had been delivered, not to me, but back to them. Was told that I should get another with in 5-7 days. Finally got new phone, and it would activate, called tech, and was told that it could not be activated because old had ran out of days, even though I had 780 minutes and 137 days left on it. Suggest that I buy more days. When I did, they activated new phone, did not put on remaining time from old phone, and changed phone number to one out of area. Now I get at least 3 calls a day from Spanish speaking woman on the new phone, ( which I don’t speak or understand). Still have old phone with minutes and days on it and cannot use, and new phone is long distance for any one in my area that wants to call, if they have the number.

  72. First of all, the people don’t speak English; the compliant form on the TracPhone site doesn’t work – you MUST call them to get anything straighted out; the chat there also doesn’t work – it just comes up as a blank page.

    I just got a new phone and unfortunately, it is a very confusing phone with too many things on it and NO INSTRUCTIONS WHATSOEVER on how to use most of it. Right now, I am getting a chime every hour and it is NOT the alarms (THAT MUCH I figured out for myself).

    I don’t need all that garbage on my phone — google this and that and other useless things — I have my computer for that (and that is also a ripoff from Comcast — $75/mth for the computer ONLY). All I wanted was a phone and I can’t even figure out how to get to my voice mail cuz there is too many things and I can’t even get the phone pad up to get to the numbers!

    Why doesn’t the FCC investigate this owner J.F.Pollak? Make him do something instead of ripping off the customers? I have to have this phone because I can’t afford the national carriers – their prices are too much for someone on SSDI!

    Doesn’t anyone care anymore about anything? This world is going to hell (I wish Pollak would go first). I wish there were some kind of class action suit that I could join OR START to get this guy out of biz or at least make him deal with the problems!!

    This is SOOO frustrating and I have to have the phone cuz I am disabled and so is my daughter. We have the SafeLink but that sucks too because they don’t give you enuf minutes for the month. That phone runs out quickly from being put on hold from drs. offices and so on so I am stuck paying for a TracPhone too.

    Does anyone out there have a solution? HELLLPPP!

    • yesterday, I received a message on my tracfone from 7770-89.The message read: Buy 450 card today with promo code 69151 and get 950 minutes. Exp 12/31 (this message was sent on Fri, Jan 16, 12:26 pm.
      I went to Walmart and showed them this message to make sure I was reading it right.(I understood that the minutes would expire on Dec 31, 2015. They put the minutes on my card and it only added 90 days which was totally useless as I am going home to Canada at the end of March. I tried contacting them and thy said they could do nothing and would not transfer me to a supervisor. The message was very misleading. There was no mention of 90 days in the text message only the exp. date of 12/31. I have just wasted $80.00 and they don’t care.

  73. On New Year’s Eve, I contacted a representative as previous contact was useless. After much back and forth, I was lied to…. Sorry, “misinformed” regarding the status of my inoperable “Obama” phone. It was decided that a replacement would be shipped.After a week, I again contacted the company as to the whereabouts of the replacement phone. It took nine days. I then had to have THAT PHONE activated. I was told that since the original phone had been deactivated, that task could not be performed.Not having a second phone, I used ( tried to use) facebook as TracFone instructed. It was THE ABSOLUTE WORST SERVICE ( if that is what you may call the experience) ever! My first contact had no response, I had chores to do and went back after two hours only to find that a response had been sent an hour previously. This happened on and off throughout the day. I dealt with three different employees, was made to repeat information repeatedly. I finally went to bed at 10 p.m. Upon waking this morning, there was a final response sent at 11:32 p.m…… saying that my account was being checked. I DID receive (finally) a site to go to yo chat. After dealing with the arrogance, rudeness and being ignored by Gelly, Mary Anne and others on Facebook, in one fifteen minute chat with Mike, the phone was activated. No ridiculous, unnecessary questions, no hour delays. He was polite and efficient and did an excellent job. Perhaps the Facebook team needs to be retrained. They abuse their jobs and hours are spent doing nothing which is theft of TracFone service, time and money. SHAME ON YOU TRACFONE for not caring about the people who keep you working.

  74. When I want customer service, I want a person. I don’t want a bunch of prerecorded messages designed to frustrate me.

  75. My son and his wife just gave me a newlg306g phone. It does not pickup at all especially when you get out of town.the minutes seam to fly away as fast as I buy them, since net10 is part of tracfone would it be possible to have an exchange for a comparable phone with out a sim card since I know net10 works very well for me? James B. Powell 306 Savannah Ave.East Dublin,Ga. 31027

  76. Still trying to get the tracfone set up correct. Had issue scratching off the service plan pin number couldn’t read the all the numbers to get it up and running on line. Going through the CS phone line is a joke, they will hang up on you if you ask to speak with a US rep (thought is was a US law if you asked you would be connected). I was trying to keep the same number and the floor supervisor messed up and forgot to keep the same number said to activate the phone and they could change it back later. Called to do this and they said the number I had was inactive for over a year – funny I was calling on it to get the number converted. Their answer was to hang up. As I wait to talk to the CS again I wish I had not purchased this plan and will not do both phones just try this one. If you use this service you my not like it I don’t and haven’t made a call on the phone yet.

  77. After reading many of these comments, it is extremely obvious that TracFone walks a fine line just this side of legal…. of course, outsourcing support to a different country changes the rules there, as well. I do not understand why they are allowed to stay in business except hat after venting, most people feel better and walk away. I tend to stand up for what is right and feel that if more people did the same, these poorly operating companies would have to change. It makes me ill to hear people say there’s nothing they can do to change a thing. It is just that attitude the government and companies want. Get together people, stand behind what you say. Turn your backs on the company that fails you! There are hundreds of phones and plans that are inexpensive without being abusive. Use one of those instead of TracFone. They won’t exist without us!

  78. I have had TracFone for about 9 years and have been well satisfied with it,..up until now! Wow, it has always been a little bit of a hassle but this year it has been TOTALLY F…ING IMPOSSIBLE. I rarely use this phone and bought it as an emergency backup and have accumulated quite a bunch of units. I’m wondering if they are blocking my renewal because I have so many unused minutes and only need the lowest new minutes with a renewal.

    It’s time for governments(people) to do the right thing which for a starter would be to preach basic honesty.

  79. can not get a live person to talk to so I’m not very happy with them. I have also had had my trac fone for a number of years and right now when I can’t talk get a person to talk

  80. The worst experience I’ve had in my life. Tryed to renew more minutes and got nothing.Their customer service is terrible. Have had the Tracfone for many years. Don’t have it starting tomorrow.This company should be going under pretty soon. See yeah!!!

  81. MY Phone kept turning its self on and off constantly even with a full battery. I called spoke to 4 ladies and they had me do the same thing take the battery out, pug in the charger, and on and on. NO one would believe the first tech who help me nor did they trust anyone who helped me finally I was told call back tomorrow and we can check your minutes because your phone is bad. Well I called back today and the same thing happened with 2 more people then I ask to speak with a supervisor. which was also a dead end she didn’t belive anything I said. One of the Techs said I had to validate the minutes I had on my phone because I was showing a negative 24 min. I think trac phone needs to fire everyone of those tech if a problem can’t be solved in 3-4 hr. My phone still turns it self on and off even if I turn it off. I must take the battery out to prevent this. I need my problem solved now. I don’t need to trouble shoot something 5 times. What is wrong with trac phone that they allow this sloppy business?

  82. This is a sham of a company with no CUSTOMER SERVICE!!!I will never get another tracfone and I will tell everyone I know DO NOT GET TRACFONE!!!!!

  83. please help,i ..had my phone activated.now i cant use it, it tell;s me it has been deactivated.ijust added 600 minutes. what is going on?

  84. I have had my LG440G for almost a year. 1 day before my service days run out, it reads “unregistered SIM” as if it was a new phone. Customer Service is awful. The last man with a heavy Jamaican accent hung up on me. (I was not being rude). I wouldn’t recommend TracFone to anyone. When you need it most, it won’t work.

  85. contacted you but pop up on my pc shut me down will you reply by email trying to buy minutes have double min plan already on my file

  86. I feel the service is terrible. We need to talk to a representative and you get to communicate through prompts that get you no where. I would like to communicate with a human being that can answer questions. I would recommend you change your customer service back to real live human beings.

  87. Your service is the lowest grade a person could ever experience. I hope that is simple enough for you to understand. Your service simply stinks. If I ran my business like you do, my customers would put me out of business. My wife needs her phone and you people won’t help her even after she put minutes on her phone before her due date, and then the same day you turned her phone off. If you read this you best call e mail me or my attorney will call you. Rabbi Moses.

  88. I’m sure Tracfone doesn’t read these, but here goes. Customer service, as a whole, knows little about their services and technical support. Three people told me different things regarding the Bring Your Own Phone program. As well, the website says something else. When I confronted a tech support person about conflicting info between what she said and what the website says she informed me that the website was incorrect and not to pay any attention to it! She also wouldn’t tell me where she was located nor would she transfer me to someone in the USA or to any other person. Mostly, she was reading from a script so she couldn’t answer my questions well since they were not on her script. Yes, very poor. My minutes will eventually be used up and then off to another carrier. I really didn’t see any good comments here, is it any wonder.

  89. Paid for 200 minutes on line at tracfone web site charges went on my bank card and posted paid . tracfone never added my minutes and told me they have no record of purchase and told me something is wrong with my computer myself and the bank I use. M and T bank said yes I was charged ,the only thing to do is to dispute the sale that tracfone says never happen .How do I or the bank dispute a sale tracfone says did not transpire I think tracfone is a very poor co. Do not use them beware.

  90. BEWARE – I had a tracfone for 6 years and all was well until May 2015 when the phone stopped working. Trying to reach a live person was awful but finally purchased a new phone and had the original phone number and minutes transferred to the new phone.All went well until this week when I tried to use the phone and it was inoperable and had a new number on it. I have spent 2 days trying to reach someone and then spent 3 hours on the phone trying to correct the problem. no luck- when I asked for a rebate they cut me off.Impossible to speak to anyone that knows anything about the system.

  91. I purchased a Blu Advance 4.0 smart phone. Can I transfer some of my minutes to the new phone. If so, how do I transfer minutes. Pat

  92. Sir I have been trying to find out how to get a card for just min. and i keep getting an error i have 748.10 min left on my phone and the days are going to expire today.
    is there any thing i can do
    Thank You

    Richard Crisp

  93. TRACFONE SHOULD BE CHARGED WITH THEFT, ILLEGAL PRACTICES AND ENDANGERING THE ELDERLY’s LIVES BY GIVING AWAY THEIR PHONE NUMBERS, STEALING THEIR MINUTES AND AIRTIME.. THEY SHOULD BE GIVEN THE OPTION OF MOVING TO ASIA OR GO TO PRISON IF THATS WHO THEY WISH TO SUPPORT, AND ACCEPT THE WAGES THEY PAY THEM .

  94. On Aug. 14 I called Tracfone to inform them my debit card had been compromised and had been cancelled/frozen and that I needed to supply them with new debit card information so that my auto pay would be allowed to go through that day, date of my normal auto pay payment. After finally getting through that ridiculous menu a person is faced with from the very beginning, and after trying to just dial O to get straight to business, I finally got to talk to a young woman by the name of Joy. It took a while of going through a lot of unnecessary steps but she finally claimed she had all my new debit card information and it was approved and that my minutes, texts, and data would renew shortly. It did not. Since it was during the night (and shouldn’t make any difference) I waited until the next day for my service to refilled. It did not. Next it did not but I was too busy with a class reunion and a house full of company to mess with it even though I needed my phone. Finally on the day I called and went thru their ridiculous menu steps again only to be told that I would have to hold for 12 minutes or I could chose to leave a call back number which I did. They did call back shortly before the 12 minutes was up. I go through the same ordeal of explaining what the problem is again. The operator could see where I had called but wanted the serial number for my phone which I had written down and had used before with Tracfone. She claim that was the wrong number and had me go thru some settings on my phone to find another number that I had never used before. In this mist of all this I complained about what poor serviceI received with my phone. At this point she had me step outside and go through some steps of calling *22890 and let it ring. Wow! 3 bars!! Go back in house and bars drop to one. Operator has also done a test according to my address and tower location and told me I had excellent reception. Really??!! Then she had me call a number and then hang up after it rang a couple of times. ???? After this she stated she had been on the phone with me too long and was going to have to connect me with a different department to finalize my problem but she too had all the information she needed to get my phone working again. She stated she would need to place me on hold in order to transfer me to this particular department to get my debit card approved that had already been approved in the first call. By this point I’m boiling but what are you going to do. They got you by the hair of the head, to put it nicely!! So the music starts and ever 30 seconds the little recording comes on to tell me to please continue to hold that someone would be with me shortly. Yeah, right!!! I held for 20 minutes at least listening for the reassurance that someone would be with me shortly! I’d had enough! This is really customer appreciation??? I think not. I’ve been with Tracfone for at least 3 years, maybe five. I never did get any final service and this morning I still have no service because I hung up like anyone would have done. It’s quite apparent Tracfone does not need my business so it is time to say goodbye!!!!!!!!!!!!!!!!!!

  95. As a customer of tracfone I’m paying exorbitant fees, tracfone is stealing my minutes.I feel it was a mistake to use this service.I’ll be forwarding this infomation to the bbb and the attorney general of NYC.

  96. I Call Today to Tracfon and him Promise to my ,live Note on Computer to no more call or send Text Messages after 10 PM TO 9 AM Tiket # is 1120128218 thanks Tracfon .

  97. I am unemployed and have no income coming in. I have been a customer of TracFone for many years. Until recently, I was not charged minutes when someone called my phone. When I asked why and how long this has been happening I was given the response “for quite some time” several times. NOT HEPFUL AT ALL!!! I need a phone for basic calls and emergencies and was told when I get on the SafeLink program I will be charged for incoming calls also. I am looking to go to another cell phone company, one that CARES about their customers and not the ALMIGHTY BUCK!!!

  98. I have been trying to contact you by phone and E mail but to no avail !!

    There is no one to speak to on the phone and none of the options work !
    Every E mail I try keeps being returned undelivered !
    How can I speak to you !
    please give me a valid E mail address !
    Thank you

  99. I just bought a TracFone on a promotion. Since I wanted to keep my old cellphone number I carefully followed the steps shown on the website. BIG mistake! I received a message telling me that it could take up to 3 hours or in some cases up to 3 days to make the transfer. I called customer service and after pushing the right buttons and being disconnected twice I reached a real live person. Although she did not seem to understand English very well the customer service rep told me that my “ticket” had been submitted to another department and that they might be contacting me within a few days with status. I really wish now that I had just kept my old phone with Total Call Mobile. It was much simpler and cost the same. My mistake.

  100. I have been trying to buy more time on my cell. It wants a pin number,have no idea what it is or how too get it. My time will be running out pretty soon PLEASE PLEASE HELP ME

  101. I have been a customer for over 12 years. Tried to buy minutes today and the person who managed that screwed up my phone so that it is not usable. Unable to contact them by email and their menu does not allow you to get to a real person. I finally got through after over an hour of trying different phone options and was told that my phone was no longer any good. Was left with 1100 mins used. Terrible customer service

  102. I have just recently purchased a Galaxy Stardust so I am not used to all it’s features. We were traveling from Illinois into Missouri. I lost service about 2 hours away from home (still in Illinois). After we returned home I called customer service. Their solution — call when your phone doesn’t have service so it can be researched. HELLO, if the phone doesn’t have service how am I suppose to call in????????????????? Pay phones are obsolete!!!!!!!!!!!!!!!!!!!!!!! Is there some setting that I should check???? in order to get “nationwide coverage you can count on”????????????? I never got that answer I was continuously told to “call when you are in that area”!!!!!!!!!!!!!!!!!!!!!!!!!!!! I’m sure this isn’t going to be addressed but I am so frustrated right now maybe after being a customer for many years it is time to go to a “real cell service”.

  103. ticket 1122027538 – have tried to get replacement phone – was told it was being sent out – allow 3-5 weeks – called friday 10/9 – it was coming by fedex of ups to call back monday 10/12 to get tracking no – called this date – no tracking no. – back order – coming from warehouse – tracphone to expedite from warehouse – couldn’t find which ware house – i will continue to call until I get my phone as your service is very poor !!! – I want this directed to home office as I feel that this needs to get addressed if you wish to continue selling phones to the public.

  104. I ordered a sim car to transfer another number to tracfone on Oct. 5.

    As per their email I should have the new card in 3-5 days. I waited until Oct. 13 but then called because it had not arrived. I spent almost an hour on the phone with one of their reps who kept asking the same questions I was answering and then began to put me on hold to “escalate” the issue… she said for 4 or 5 minutes. She did this and then came back and did the same again, and again … 4 times. The fifth time I told her I could not continue to stay on hold using all my minutes so I hung up.

    Then I got on their chat where someone checked into this and eventually told me I would have the new card Friday but she did not have a tracking number yet which I could get the next day either by phone or chat.

    I opened chat on Wed. Oct. 14 to try to get the tracking number and the rep (after another period of time) told me she could not give me a number but soon I would have the card, she wasn’t sure when.

    Now it’s Friday Oct. 16 as so far the card is still not here. The service where I have the number to transfer is going to expire and I have spent a LOT of time on this that should not have been necessary. Does anyone there have a clue what they are doing?

    So Oct. 16, chatted again with tracfone. The agent “Guillermo” now tells me the original sim card shipment was canceled on Oct. 13, and it appeared a new one was sent but he had no tracking number and could not confirm it. He said he could send another one. I told him I needed it ASAP and they should overnight it but he said they “can’t”.

    Supposedly someone there will call me about this…

  105. Called when tracfone stopped working and talking to someone obviously trying hard to speak accent free English, she didn’t put in the correct address nor noted phone number to call. So after 5 days did not receive the return mailer and had to call again. This time customer service acted like she was being “bothered” when asked to do her job. Still won’t know if mailer in coming until maybe Friday. Not pleased at all since now haven’t had phone for over 7 days. Of course I’ll get a refurbished phone (one that didn’t work in the first place) and hope it goes out after Feb. 2016 where I can invoke my HSN extended warranty and get my money back.

  106. Who are these people who keep saying “customer service is important to us”? Do they really think anyone believes that when they couldn’t care less. Notice that the voices for the computerized talking are American and easy to understand but the customer service folks aren’t. Why can’t people understand exactly what customer service means—-I’ve got a suggestion Tracfone, attend the Norstrom Dept. Store school of customer service and then you might get a clue as to what and how you should be doing it.

  107. I have been trying for I hour now, to find out how to activate
    my voice mail I would like to install a pin number but the
    instructions I cannot follow. I have been getting many voice
    mail and unable to answer please help.

  108. Tracfones customer service is terrible. They make promises they can’t deliver, they make you jump through hoops to get the very basic services you pay for. The people they have working for them are rude and the lady i spoke with was ignorant. I will be filing a complaint with the BBB and my states attorney general

  109. I’ve been with Tracfone for a long time, back to the days of the big brick phones. I just tried to check my airtime using the Playstore app and I’ve spent 35 minutes of my time and getting no place. It used to be that the App would just ping Tracfone without any charges, no e-mail needed, no wifi they just showed your account balance.

    Now to get my balance they want my e-mail and a password. I have gone through the register and they say the e-mail is already registered. Password? I’ve tried every password that I normally use and in their infinite wisdom there is no password retrieval.

    Spent 10 minutes trying to talk to a real person. Tracfone is now part of the modern day no-customer service world. I am ticked off!!!!!

  110. I am 81 years old and have used my old dumb phones for the last 18 years. My wife, daughters, and grandchildren insisted I need to use the new android phone. I can’t remember how to do all the things necessary to use it, so I tried to transfer my minutes (2755 minutes and 7 more month of service time back to my old phone. Tracfone said, “No way we will not transfer minutes to older technology, we will only transfer to present or newer technology”. I don’t know what to do now if I have an emergency. Go to another phone company and loose all of the minutes that I paid for?

  111. So this is the first year in which you failed to contact by both by snail mail and email to inform me my service end was coming up. Stupid move as we are very long term users and were about to by your newest smartphones. So to hell with accumulated hours and your shifty offshore “support”. I’ll be posting the truth at Amazon and every other venue I can find. You’d have to pay me at my rate as a lawyer to keep us which you won’t do. So tou all of your victims out there just pull the plug and tell the story.As William Burroughs put it in Naked Lunch , Trak Industries does not sell it’s product to the consumer . It sells the consumer to its product . He will crawl through a sewer to get it.

  112. I am so tired of TracPhone …. I can see it ringing for a call I make….but
    I don’t hear it ringing…..calls do not get thru and I end up having to use
    my land Line when I retiurn home.

    very bad service and questions/advice not given to me from two different
    foreign-speaking women. noon on Monday Dec. 7, 2015

    I will start looking for a phone that works…one without all the “chirping” sounds
    my phone makes whether it is “on” inside my purse, OR when I am speaking
    to someone on my phone.

    totally disgusted and I would hate to depend on this TracPhone in a serious
    emergency.

  113. my dad bought me an android phone for an android but was unaware that i will not recieve free minutes anymore. is there any suggestions you can recommend sincerly gary clerici 2245 central st. stoughton ma. 781 344 5879 i wish i new this or i would not have my dad purchase one. can u be kind of niceto help me

  114. I just purchased a Samsung Galaxy Stardust Android. I transferred my minutes and service from another TracFone. I do have a g-mail address and logged in to download the free TracFone My Account app from Google Play to check my minute balance and service expiration day. I am unable to see the minutes or expiration date. It looks like the app was installed but not showing minutes and expiration.

    • Try and then set this in your contacts list, Name it BALLANCE…. dial *777*1# and it should then give you a ballance to your account.

  115. I have had my phone for a couple of years and never have had the trouble I’ve had recently. I could not order air time on line so I called and went with automatic renewal, I was charged twice and given more minutes than I would ever use. I could not understand the person on the phone. I called back tonight and cancelled but still have to pay the extra money. This will be the end of tracphone for me. I will never use them again.

  116. I purchased the tracfone BYOB package at Wal-Mart the experience is very unsatisfying. What company does business without a customer support email address? The answer is tracfone.com

  117. Dear Trac Phone: 4January 2016
    I have just received an email message that my nokia trac phone has only one day left. This phone IMEI 01081002024651 with sim # 89014103061006578465 has been in service with you for ten years. It was badly damaged and I contacted you over a month ago to remedy the problem by transferring all the minutes of that phone to my other trac phone, IMEI 359722042077558 with sim card #89014103255169663631. At that time the person I talked to said that you would send me a new Sim card and we could fix the problem by having me call back. I received the TF64SIMC4 card with full 20 digit number of 89014104257928756796 a week or so later. Because the number of minutes was going to run out on the old damaged phone, I bought another 30 day card to keep it running. That is the card that is running out now and after spending several hours on hold, waiting several hours for a call-back and then-chatting with one of your representatives for almost an hour on solutions, I got a big fat “NO” to being able to put all my minutes onto the new SIM card, or to make it all work on my existing phone. I was told that I would have to go out and buy another phone to replace my old Nokia which has now completely given up the ghost and been recycled. In the process of doing all this, I tried to fix it on line and spent several hours thinking I could correct the problem, only to find out that all I did was change my damaged phone number to some new useless number and when I got ready to transfer the minutes to my other phone I was told I would lose all my minutes off of the phone I was transferring minutes to – That phone has 1272 minute4s on it. Am I stupid? No, I quit the program before I screwed up my working phone. So, here I am, having spent money for years to be your customer, having bought a second phone that I still use, having been given the wrong information evidently about fixing the problem and then being told that “Oh you can just keep that SIM card”., having spent hours on the phone and computer to get “MY MINUTES” and I’m essentially being told to “shove it”. For what I ask you? In my 72 years of life, this is the worst customer service I have ever seen. You have known about the problem for over a month and refuse to fix something that would take any competent computer person about 2 minutes to complete. Copies of this are going to my congressman and anyone else that I can think of who will assist in breaking up big businesses that don’t give a rip about people.
    Thanks for reading this, if in fact that is what you do, but I sincerely doubt I’ll get a response. You know my email. You can contact me with a solution if that solution means I don’t lose minutes from either one of my phone numbers and I don’t have to pay for anything else until my working phone needs to have a renewal.
    Sincerely,
    Richard H. McBee Jr.

  118. I spent over 4 hours on the phone today trying to get my phone to work. I had just changed using the byop plan ( brought an iPhone ) – got SIM card – worked for a few days and then quit. Now it will inconsistently send and receive calls but cannot access data via cellular. First 2 people I talked with seemed to be really trying; the last person ( told me her name was “Lovely”) was rude and insensitive to the fact that I had given all this information multiple times over past several hours spent with them
    ( do your computers not interface??). Still not working – they are sending a new SIM card, and hopefully this will work but I must say that the whole experience has left a very taste in my mouth for trac fine and I have been a loyal customer for over 3 years.

  119. I have had tracfone for over 5 years. Were i live i have to go outside to make a phone call. My old tracfone i would have to go down to the bottom of my hill. I have had no problems with customer service.

  120. I have been unsuccessfully trying to contact a “live” person at Tracfone for
    several days. Having been a user for many years, I am frustrated that your
    menu does not give me the option to speak to someone and your menu
    does not answer my questions. I have tried every phone number listed for
    your company. Only to find it goes to the same menu that does not help me.
    At this point, I am seriously thinking of changing cell phone companies.

  121. My phone won’t let me make calls occasionally. Screen reads “network unavailable” or “emergency calls only”. I use this phone for emergencies and I need to know when I need it, it’s available. Please help.

  122. Trafcone no longer shows any email address for contact. They probably can’t afford to hire anyone to put up with the anger they so rightly deserve.

    They screwed me out of minutes and won’t fix it.
    Bought a new Android Tracfone asn an upgrade from my old LG Traffone. Bought a 200 minute card.

    My old phone is Double Minutes. New Android is Triple Minutes.
    I tried porting the old number to the new phone to activate it, figuring the 30 odd minutes left on the old phone was enough. They de-activated my old phone, but the new phone never activated. Got a service ticket number, but no info online. They tell me to call the 800 number (which eats your minutes, by the way..) but call the 800 number on what phone?? You deactivated my old phone and never got the new one activated.

    After 3 days of no phone, I figured maybe it needed NEW minutes to work. So I got online and used the 200 minute card on the new Android Phone.
    Nope.. still no service.

    Can’t call the 800 number, neither phone works.

    Finally found a Live Chat off of a Facebook link. 2 hour of getting “accidentally” disconnected every time the “reset your phone” doesn’t work and still got nowhere. You can’t tell me a multi-million dollar telecommunications company can’t keep a chat connected.. that’s soooo 1970.

    Finally I gave up and had the last person cancel the number porting and just put the minutes back on my old phone. They’re dividing the Triple Minutes by 9 (I understand the math.. it gave me triple minutes, triple data, triple messages, but I never use data or messages) BUT they don’t double my minutes on the old phone.

    Didn’t really matter, because they never transferred ANY minutes back to my old phone.. I even lost the minutes I had while waiting on HOLD on the 800 number when they finally reactivated the old LG phone.

    Had to fight to get the to stop talking and listen to me explain that my 200 minutes should be 400 minutes on my old phone. They explain that since they tripled my minutes and added free data and messages, they do the whole ‘divide by nine’ routine, yada yada. I get it. BUT that doesn’t account for the missing 200 minutes. Besides I don’t give a damn what it said on their computer.. NO MINUTES OR SERVICE EVER GOT TO MY NEW PHONE!
    Then they couldn’t give me the double minutes because I didn’t give them the airtime card PIN number.

    Here I have the PIN right here. I give them the number (again) and now they can’t give me my 200 minutes because “that PIN was already used on another device”

    If you think this is starting to sound like an Abbott & Costello routine, you’re not alone. Tracphone should be very glad that bashing people’s heads is illegal.

  123. This is regarding ticket #1134645515,
    I have been waiting for what will be a full week at about 9:30 PM my time for your service staff to simply transfer my minutes from my old 2g phone to the one you mailed to me which I have charged and available for this process.
    Just today I played your aouto phone game left this ticket # and requested a call back. Your system called me back and then cut me off. Nice business model for a customer sevrvice organization.

  124. Customer Service representatives are located outside the U.S. I need to change phones to accommodate a network change and thought it would be a good time to upgrade my phone. I simply can’t understand the representatives. I admire them because they speak more than one language, which is more than I do, but if I can’t understand them through the accent it is pointless to talk with them. My experience has also been that cultures are so different even when language isn’t the barrier, a lot is lost in translation. I asked if I could speak to a rep based in the U.S. and the only word I understood in what seemed like a courteous answer was “no.” How am I supposed to conduct business with your company?

  125. called about replacement for my wife’s phone which she has had for years….does not work well…was told she is NOT eligible for free phone replacement…why not?

    disappointed in Tracfone’s response!!

  126. I called this Tuesday to have my service switched from my new phone(which I never used)back to my old phone…the representative I got was very nasty and not nice at all..she said I needed a new sims card and proceeded to take all the information and told me I would have it in two days…today is Friday and no card…I called again and was told someone cancelled the order…no reason…now I have to wait five more days and have no phone…and to top it off I am losing over 200 minutes…are you kidding me…gee I wonder who cancelled my order…perhaps you take a better look at your Reps…extremely disappionted

  127. I’ve been trying for the last 3 days to get help but all I’ve gotten so far is the run aroun please help

  128. I have not talked to more incompetent group of people in my life. We have spent over 5 hours on the phone trying to explain that my wife lost her phone. We purchased a new phone and wanted to switch the phone number from the lost phone. Do you think anyone could do this very simple thing, well the answer is hell no. They keep telling us to call back in 24 hours the problem will be corrected. (WRONG AGAIN) We call back and they tell us we need to call back in 24 hours. Our minutes we have on the old phone keeps going down and they could care less. I just called and I was told that they needed to send us a new sim card. When I ask why they couldn’t tell me why. I was guaranteed that they would be able to activate the new phone, but I may have to spend another $100 dollars for new minutes. This is why Discover Cards call center in in New Albany,Ohio these people are able to get things corrected very fast.

  129. I have been a TracFone customer for over 10 years, in the past week and today I called your customer service and in both case I felt helping me was not making the rep’s happy. On the last conversation I specifically asked the young lady if she would choose not to speak with me. This is the first time in 20 years I have to make a point that the tone and response of the person I was speaking with sounded as though I was annoying her. Having learned by Dec TracFone will be changing their network to g3 and on my current tel I will not have service any longer. I have stated with time I will determine if TracFone will continually providing me with service. I do hope with the many complaints about the representatives you have had maybe you will consider what the customers need. Sad and sorry. Martha Betterin

  130. I had been very happy using Tracfone with low costs for several years until this morning talking over the phone about two hours with two “overseas” customer service managers! I feel to be cheated by Tracfone with their own wrong process! I hates to say that Tracfone takes advantages from customers. What disappointment!

  131. Yesterday I received my new smartphone a ZTE Zephyr, I really liked everything about the phone and after adding my 500 minute airtime card I began downloading several of my favorite apps, all appeared well, that is until my wife tried to call me on it from our home phone, that is when I found out we would have to dial a “1” to make the call, meaning it was LONG DISTANCE, which was unsatisfactory, so I called customer service to have my number changed to one with a local exchange.

    After FOUR hours on the phone, speaking to numerous agents, who at first told me there were no numbers available with the exchange I needed, I was finally able to get a guy who DID find a number with the 414 exchange I needed and after another extended session he was able to get the number switched to where I could make and receive calls. All OK right…..NOT HARDLY, after hanging up thinking everything was OK, I was greatly angered to find I could not connect to the Wi-fi and therefore I had no internet!! So today I call back and go through several more agents and phone hours trying to resolve the issue……….NO DICE! Finally after all their attempts didn’t work, they convinced me to do a factory reset, this I did and in so doing LOST ALL MY APPS and STILL NO Wi-FI !!As far as I’m concerned this phone is virtually useless……ie. a dumb, SMART-PHONE!

  132. I have been a tracfone customer for a few years. I haven’t accessed my account quite a while. I am purchasing a new phone through HSN and would like to get my account back. The problem is that if I get a new account, the information that I give is the same information that I would have to give in my old account. How do I get my old account back?

    • What Customer Service? no email address, phone system is a joke (no options to speak to a representative) – directs you to a page that has no email address, tried the live chat thing on Facebook, NOTHING – I think I am going to move on to some other vendor.

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