Contacting TracFone Customer Service Center
TracFone started out as a prepaid cell phone provider that charges an exorbitant amount of money (25 cents per minute) for no-contract cell phones. Today, the company is more than meets the eye. As a subsidiary of a Mexican mobile giant, TracFone is the parent corporate for Net10, Straight Talk and other prepaid services available to customers all over the United States. TracFone works with several major companies, so coverage is available in nearly every nook and cranny in nearly every state.
According to the information page on the TracFone website, the company operates multiple cell phone subsidiaries to ensure customers have mobile service that meets their needs. Net10 is for medium users and Straight Talk is for customers who want the best plan without a contract. SafeLink is a government program for low-income customers.
Phone Contact Numbers
TracFone is fantastic about sharing contact information for the main company and all connected companies like Straight Talk and SafeLink. Contacting the customer service department by phone is the quickest and easiest means of getting your problem solved today.
- Customer Service: 1-800-867-7183
You can contact TracFone by phone whether you are a customer or not. If you are a current customer, you will need your serial number and phone number when calling.
Some customers just feel more comfortable contacting TracFone by mail with a complaint, concern or compliment.
TracFone Wireless, Inc.Attention: Executive Resolution Department9700 NW 112th Ave.Miami, FL 33178
There is an official website for TracFone where customers can register for an account, track orders or make a new purchase at http://www.tracfone.com. If you are interested in ordering a new phone or new service, you may wish to visit a local retailer to physically see the phones and choose the one that best fits your needs.
Customer Service Email
TracFone offers a customer email form http://www.tracfone.com/contact.jsp?task=contact on the contact page. This email form requires your name and email address. You can include your home address and phone number if desired. This information may be used to contact you about the email communication.
The TracFone customer service line is open for both TracFone and SafeLink. We pressed 1 for TracFone and the automated system offered us multiple customer service options. When we pressed 0 to bypass the system, it just repeated the same options over and over again. It took more than two minutes to listen to all of the available options and by the time we made it through the options we forgot the first option. If you don’t press a number the automated response will repeat. When we finally reached customer service the agent was happy to help us with coverage in our area, but getting to that agent was a huge hassle.