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Contact TracFone Customer Service

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Contacting TracFone Customer Service Center

TracFone started out as a prepaid cell phone provider that charges an exorbitant amount of money (25 cents per minute) for no-contract cell phones. Today, the company is more than meets the eye. As a subsidiary of a Mexican mobile giant, TracFone is the parent corporate for Net10, Straight Talk and other prepaid services available to customers all over the United States. TracFone works with several major companies, so coverage is available in nearly every nook and cranny in nearly every state.

According to the information page on the TracFone website, the company operates multiple cell phone subsidiaries to ensure customers have mobile service that meets their needs. Net10 is for medium users and Straight Talk is for customers who want the best plan without a contract. SafeLink is a government program for low-income customers.

Contact Info:

Phone Contact Numbers

TracFone is fantastic about sharing contact information for the main company and all connected companies like Straight Talk and SafeLink. Contacting the customer service department by phone is the quickest and easiest means of getting your problem solved today.

  • Customer Service: 1-800-867-7183

You can contact TracFone by phone whether you are a customer or not. If you are a current customer, you will need your serial number and phone number when calling.

Mailing Address

Some customers just feel more comfortable contacting TracFone by mail with a complaint, concern or compliment.

TracFone Wireless, Inc.Attention: Executive Resolution Department9700 NW 112th Ave.Miami, FL 33178

Official Website

There is an official website for TracFone where customers can register for an account, track orders or make a new purchase at http://www.tracfone.com. If you are interested in ordering a new phone or new service, you may wish to visit a local retailer to physically see the phones and choose the one that best fits your needs.

Customer Service Email

TracFone offers a customer email form http://www.tracfone.com/contact.jsp?task=contact on the contact page. This email form requires your name and email address. You can include your home address and phone number if desired. This information may be used to contact you about the email communication.

Our Experience

The TracFone customer service line is open for both TracFone and SafeLink. We pressed 1 for TracFone and the automated system offered us multiple customer service options. When we pressed 0 to bypass the system, it just repeated the same options over and over again. It took more than two minutes to listen to all of the available options and by the time we made it through the options we forgot the first option. If you don’t press a number the automated response will repeat. When we finally reached customer service the agent was happy to help us with coverage in our area, but getting to that agent was a huge hassle.

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Rating: 1.2/5 (10 votes cast)
Contact TracFone Customer Service, 1.2 out of 5 based on 10 ratings
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27 Comments on “Contact TracFone Customer Service
  1. The straight talk trac phone that i own keeps having issues with my browser being down……often. Upon contacting customer support I learned that your American products have been outsourced. Eumaguete Phillipines is the center I connected with. The reason you outsource your products is so that you can exploit a desperate persons situation. The $1.oo per hour you are paying them is criminal! They are so desperate for work to try and stay alive in this world that runs on money. It is VERY shameful that you are you taking jobs away from American citizens with our already high unemployment rate. We all DESERVE to make a fair wage for a fair days work. Your profit margins are more important to you than the lives of those being exploited. This has to be stopped! Raises are mandatory for the victims you are taking advantage of. The rich keep getting richer while the poor keep getting poorer! God willing changes must be made!

  2. Customer service is very very limited….the menu did not even come close to giving MY issue. There was NO customer service, and no option to talk to a rep, which I very much needed to do!!! CS was a joke!

    • Just want to purchase one year of airtime with the promo code 52665….$111.44 Current Discover Card has expired and want to input new Discover Card number….Talked to 3 agents who assured me the correction had been made….still showing wrong card and can’t buy the airtime. Also would like to know my Pin Number…….

  3. I what to add minutes to my tracfone, when I scratch off the pin code number I can not read the numbers. what do i do?

  4. I have had nothing but trouble with my tracfone since the day i bought it..their system is so screwed up that every time i try to add minutes to my phone is says it is ‘processing’ but never adds the minutes. Customer support,or so they call themselves, had me jumping thru hoops and entering numbers and EVEY time we would get part way thru..my phone would reset back to the main screen.. and of course according to them *I* was doing something wrong.. yes..I did do something wrong..i bought a phone from a fly by night company!! I strongly urge anyone that is thinking about getting a phone thru these people to look elsewhere and save yourself a lot of heartache..

  5. I called about a fraudulent charge that my credit card company indicated was possibly generated from tracfone. I originally talked with a lady who could not help me so transferred me to another representative. I was on hold for 20 Minutes and no one picked up the call. I called back and talked to Jose. He answered my questions and changed my credit card info to a new card. This took him 24 more minutes. This was a total of 44 minutes wasted on my minutes that he said he could do nothing about replacing. I feel that at least the 20 minutes on hold should not have been my responsibility.

  6. I don’t know if anybody ever reads these complaints, but as much as I like the idea of prepaid phone, I have had it with Tracfone. I spent two frustrating hours trying to buy airtime online, finally called and talked to a person who had no clue. First she kept insisting that my credit card had expired when I was looking at the blooming thing and knew otherwise. I gave her another credit card because I needed to get this over with for my sanity, and ended up exactly with what I did not need, i.e. bonus minutes and shorter airtime instead of the other way around. I am not going thru this again, sorry, tracfone, I have been a long time customer but when this expires I will look for alternatives.

  7. I have never been so digusted with a company in my life. I have been trying to set up this phone for 3 days I but on line from HSN what I thought was a great deal and it would have been if I could just get someone at tracphone to get it through their thick schulls that one minute I had service and the next I didn’t. I have reset all my data once, and second time two and a half hours trying to find out why I had no internet I can make and recieve calls send text but no data. They don’t even get it I need the internet to go online to do anything on this damn phone. I am still waiting to here back. Their suggestion to me was to try going outside that maybe I didn’t have any signal. If it is not resolved by today I’m done! Their service sucks!

  8. I purchased a tracfone and for 6 days have tried to have it activated. Customer service is horrible.First they gave wrong info to my previous cell phone carrier and couldn’t get my number transferred. On day 5 they finally accomplished that but on day 6 I ams still not able to my new tracfone. After numerous phone calls and hours on the phone they are now saying I may have defective sim card. Which one of the operators told me a new one was sent to me the day before although they did not even have an address to send it to. After requesting to speak to their supervisor they transferred me to another call center where you could hear them all speaking Spanish. Another call center operator has noe taken my address and will supposedly send me a new sim card which could take another 5 days.

  9. I bought my tracfone from QVC in May of 2013. Only complaint I had was it did not hold charge very well. THEN!!! in mid Dec. I could not receive or call out. No cell bars displayed and screen displayed “Call divert set”. After over 2 1/2 hours on the phone (my land) and 3 techs. One cut me off and the last told me “Thanks for using tracfone”. Click, gone. I still cannot use my phone. Also no way to even contact anyone by e-mail. Soooo I will not use the Tracfone any longer and QVC will get my review also. Just an FYI this is not my typical. First time I have ever sent a conplaint public.
    Soooo… Think other plans.

  10. Tracfone, Your company Stinks!!!!!!!!!!!!!!!!!!!!!!! I can’t get anyone to talk to me about why they shut off my phone!!!!!!!!!!!!!!!
    I get car club and a free trip which isn’t free. The number they have is for everything but the Tracfone customer service!!!!!!!!!!!!!!!!! Tracfone can shove all their phone where the sun don’t shine!!!!!!!

  11. I just do not understand how you provide promo codes that DO NOT work! It happens all the time, so I contact you to get my promo code. Then after I contact you It WILL be put on my phone! WHAT’S up with that procedure?

  12. I have a problem with a my cell phone LG 840,I just bought, and I have not been able to add my contacts,if you have a manual that I can have more information, I would like to have it.

  13. Yesterday I did a chat talk with one of your representatives about changing my phone number and putting minutes and days onto my phone from a lost phone…..I thought everything was settled then this evening I got a call and the representative told me to turn my phone off and then back on again…I did that and then I was instructed to put in several codes..which I did and the codes were accepted…then I was to see if I had the phone number changed..It did not..I still had my old phone number and the minutes and days from the lost phone had not been added..We worked at least 30 minutes to an hour and then she transferred me to another representative who knew nothing about what was going on and when I started to explain my situation..the phone I was using to call was disconnected…not on my phone’s fault, but on the tracfone representative’s phone……so here I sit and cannot get back to the person I was talking to….Now I have to start all over again…at least I had the foresight to have the chat that I had yesterday sent on my e-mail so that I have proof…but what good does that do me..No place to call or talk to someone about this….Truthfully, the crap that a person has to go through on tracfone is really not worth it…toooooo many times the phone call is dropped or the person we are corresponding with speaks a foreign language and can not be understood…I need someone to contact me and get this straightened out.

  14. I have had a Tracfone for years. Recently, I received a message from them “5 days left. Keep you service active. Add a 60 min card w promo code 30386 and get 140 total minutes.” It cam in at 10:12 AM on 8-4-14, from 90379. I did just that and only received 120 minutes. When I called them I was informed that the code was an old one that had already been used. What gives? Are these guys crooks? Is it just false advertising or is it criminal in nature???

  15. Ok I bought a 450 min card online yesterday and did not get the 50 bonus mins. I may have entered the code incorrectly. So I send you an e-mail regarding my issue, you email back requesting the code, I send it to you via email. I get another email from you saying I need to call customer service to get it resolved.

    I call, give the information and wait 15 minutes and all this ignorant person tells me is that she cannot see it on her computer, she has my name, my phone number, and the promo code and can see that I just bought a card yesterday.

    What else does she need, my signature in BLOOD? So I waste 17 minutes of the 450 I just got, instead of getting the 50 bonus I should have. And this imbicile of a customer service rep has the nerve to tell me if I don’t like it I can go with another company?

    4 years I have been with you and this is what I get?

  16. Save yourself the aggravation – get another service provider Customer service is horrible – tried to add minutes by Internet which just ended up churning and not processing. Called and after 40 minutes added time and service. Phone still showed as out of service but with time and minutes available… after 45 minutes on call with customer service – they could not get to work – asked for refund for my minutes and I would seek service from elsewhere – told I could not get a refund – another 20 minutes to speak to supervisor….I wish I could say this was first time – but have an issue every time I have to add time….

  17. My tracfone sucks can’t get service most of the time!!! Had a older tracfone worked great, but wanted to upgrade. Boy what a joke this one nothing but problems!!!! If you want to talk to tracfone that’s a joke too! Get people who can’t speak English that you can understand. Would like to find another plan. I have tracfone for many many years now disgusted!!

  18. This is in regards to a VERY SIMPLE (LOL!!) you would think, transaction. I recently changed banks, having been enrolled in StraighTalks auto refill program before, all I wanted to do was change my banking information HA! I started calling in mid August – I talked to a Katherine, a Jerry twice (the 2nd time he hung up on me!, a Deana, a Nekiha, a Ramsey (she was supposed to be a supervisor, don’t think so! – and lastly a JoAnn. All of these phone calls were in regards to simply changing my bank information. I ran out of straws (ie. the last straw was…..) so that euphemism went out with the box of 16 oz. angel hair pasta!! Anyway, the 6th phone call (August 29th) I was assured everything was A-OK even got an incident # and a confirmation # to verify that everything was going to be alright, warm & fuzzy right?! Yeah!!! Ha Ha Ha!! I got another message on 9-10 saying that I had been un-enrolled in the auto refill “We’re so sorry that you are leaving us…blah blah blah!!” Needless to say, I was beyond furious, just call me the Hulk at this point!! So I go for the 7th phone call, talked to a JoAnn this time, no supervisor available, “Ma’m I’m sure I can help you……yeah prove it!” Told her the whole story, gave her the con.# and incident #, she comes back “I’m so sorry ma’m but it appears YOU ARE NOT ENROLLED in our auto refill program at this time” REEEAAALLLYYY???!! So I had to go over all the information, again. I kept her on the phone and made her check everything while I was on the phone, got another con. # and incident #, which leads me right to where I am, writing this stupid letter that probably won’t lead to a @#$% thing. But I also sent one to the BBB. So all you others out there that have gone through similar things, I advise this not be your last stop. Go to other web sites, copy and paste, do whatever you have to. SOMETHING HAS GOT TO CHANGE!!! And although it should start with them, as we can see, that doesn’t always happen. So use your voice, fingers or whatever….get the word out we as consumers should not have to put up with such bad CUSTOMER SERVICE!! Speak out my people, it just might be the only way we resolve anything!!

  19. I have had TRACFONE FOR 8 YRS. I CANNOT CALL OUT FROM HOME TO ANYONE ANYWHERE. I’VE HAD TO GO OUT 50′ FROM THE HOUSE TO GET A SIGNAL IN THE SNOW– TO CALL 911 FROM HOME. I AM 68 YEARS OLD WITH HEART DISEASE AND I HAVE A DEATH SENTENCE IN MY FUTURE AS I HAVE TIME WARNER CABLE PHONE AND IF THE ELECTRIC CUTS OFF IN BAD WEATHER SO DOES IT. I’VE PHONED CUSTOMER SERVICE,,, PURCHASED A NEW PHONE REQUESTING IT TO BE ON VERISON TOWERS!!,, AS ANYONE WHO VISITS ME CAN CALL OUT FROM A VERISON PHONE, ANYONE ANYWHERE,, U GUESSED IT!! ATT TOWER!! IT DOESN’T WORK EITHER!! THEY PROMISE TO SEND ME ONE ON VERISON TOWERW AND THEY NEVER ARRIVE. I CALL THEM AGAIN!!! THEY SAY I DIDN’T CALL….I..DON’T…LIE I CALLED THEY AREN’T DOCUMENTING IT. S..OOO WHEN MY MINUTES AND AIRTIME ARE GONE ..SO AM II. IT’S TAKEN 8 YRS. I AM NOT SENILE or STUPID. JUST IGNORANT FOR STAYING IN A RELATIONSHIP WITH TRACFONE!!!!!!!!!!!IT IS LIKE A BAD MARRIAGE—I”VE HAD ENOUGH!!IT’S TIME FOR A DIVORCE!!!!from UUUU AND ALL THE PEOPLE AT CUSTOMER SERVICE whom I CAN’T UNDERSTAND AND they DON’T CARE FOR AMERICANS.–AND I’M PAYING THEM BY STAYING WITH T-R-A-C-FONEY..CAN U HEAR ME NOW.

  20. After many many months I have used Tracfone with no problems. I have 3 members in this household using Tracfone. All phones had been using double minutes. Today, I purchased a 60 minute card and received only 60 minutes instead of the usual 120. I called tracfone and was on the phone for over 1 hour. I lost the fight. tracfone said my phone did not have double minutes. Supervisor was no help. You can’t understand these people because of their accent. Good Bye Tracfone !! good bye, goodbye!

  21. Used Tracfone for about 10 years. Liked not having a monthly bill…budgeted out my minutes to fit my needs and use a TRIPLE MINUTES plan. I use home phone (Free with internet and MagicJack!) for just chatting. Only need cell when out and about. Tried other phones and services here and there, but always went back to Tracfone. Obviously Customer Service has now moved to Philippines and it’s been DOWN HILL EVER SINCE! Been without service for one whole month, because they can’t get it right. Sent 3 SIMS cards, still not working. Sent new phone, still not working. Keep losing my ticket numbers. I have 2 pages in a notebook of everyone I spoke to, dates, promises, etc. to no avail.

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