Contacting TP-Link Customer Service Center
TP-Link is a computer and Internet accessories company specializing in routers and wireless equipment. The company sells products online, offline and through third-party retailers. Customer service information we’ve provided is for TP-Link only. If you purchased your TP-Link product from another company you should contact that company if there is a problem with the order.
Phone Contact Numbers
The headquarters for TP-Link is located in China. There is a customer service phone number for this location, but customers should use this number as a last resort only.
- China Headquarters: +86-755-26504400 (English)
The US sales and technical support department is open 24 hours a day as well. Contact this office before contacting the corporate number.
- US Customer Support: 1-626-333-0234
- US Technical Support: 1-866-255-8139
Choosing the right mailing address for your TP-Link customer service issue is important. The US address should always be the first choice unless the customer has already had contact with the US customer service team. If you’re sending a letter to the China corporate office there are a few rules you need to follow:
- Never include any personal or financial information.
- Always send the letter from the post office to ensure adequate postage.
- Always include contact information, including phone and email address, in your letter.
- Always be as detailed as possible about the problem. Include product description, model number and any other relevant information about the product/problem.
TP-Link Corporate Office ChinaSouth BuildingNo 5 Keyuan RdCentral ZoneScience and Technology ParkNanshan, Shenzhen, PRChina Postcode 518057
TP-Link USA117 N Sunset AveCity of Industry, CA 91744
Customer Service Email
The email support team is available to take your emails 24 hours a day, but that doesn’t mean you’ll receive a response right away. Your email will be read and addressed in the order it was received by the TP-Link customer service center.
Considering the customer service department is available 24 hours a day, 7 days a week, we expected to connect with the customer service quicker than normal. To our surprise, we waited through the automated system and subsequently on hold for more than 10 minutes. In terms of customer experience, this shouldn’t be the standard.
When we finally connected with the customer support team, we asked for information on the return policy, especially for customers who receive products as gifts. The answer appeared to be standard issue. The agent explained customers need some sort of proof of purchase to return or exchange products. Our confidence in TP-Link customer service has diminished. Did you have a better experience? Comment below.