Contact TP-Link Customer Service

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Contacting TP-Link Customer Service Center

TP-Link is a computer and Internet accessories company specializing in routers and wireless equipment. The company sells products online, offline and through third-party retailers. Customer service information we’ve provided is for TP-Link only. If you purchased your TP-Link product from another company you should contact that company if there is a problem with the order.

Contact Info:

Phone Contact Numbers

The headquarters for TP-Link is located in China. There is a customer service phone number for this location, but customers should use this number as a last resort only.

  • China Headquarters: +86-755-26504400 (English)

The US sales and technical support department is open 24 hours a day as well. Contact this office before contacting the corporate number.

  • US Customer Support: 1-626-333-0234
  • US Technical Support: 1-866-255-8139

Mailing Address

Choosing the right mailing address for your TP-Link customer service issue is important. The US address should always be the first choice unless the customer has already had contact with the US customer service team. If you’re sending a letter to the China corporate office there are a few rules you need to follow:

  • Never include any personal or financial information.
  • Always send the letter from the post office to ensure adequate postage.
  • Always include contact information, including phone and email address, in your letter.
  • Always be as detailed as possible about the problem. Include product description, model number and any other relevant information about the product/problem.

TP-Link Corporate Office ChinaSouth BuildingNo 5 Keyuan RdCentral ZoneScience and Technology ParkNanshan, Shenzhen, PRChina Postcode 518057


TP-Link USA117 N Sunset AveCity of Industry, CA 91744

Official Website

The official website for TP-Link is located at, but the US website can be found at

Customer Service Email

The email support team is available to take your emails 24 hours a day, but that doesn’t mean you’ll receive a response right away. Your email will be read and addressed in the order it was received by the TP-Link customer service center.

Our Experience

Considering the customer service department is available 24 hours a day, 7 days a week, we expected to connect with the customer service quicker than normal. To our surprise, we waited through the automated system and subsequently on hold for more than 10 minutes. In terms of customer experience, this shouldn’t be the standard.

When we finally connected with the customer support team, we asked for information on the return policy, especially for customers who receive products as gifts. The answer appeared to be standard issue. The agent explained customers need some sort of proof of purchase to return or exchange products. Our confidence in TP-Link customer service has diminished. Did you have a better experience? Comment below.

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3 Comments on “Contact TP-Link Customer Service
  1. Dear all,
    i have an tp link router which is wr841n v9 for my home wi fi.
    i don’t know why it is malfunction, i can,t access its web site via my computer using your stanadard path or link. no matter how to do, such as reset the router passward & user name as your menu issue. the status is remained unchange, please advise or any supplementry, if any.
    much appreciate as your early rely.

  2. I also have a tplink router. I can only get internet through ethernet. My wireless provider has worked with me several times on this issue, and after spending 30 minutes on the phone with tp-link’s customer service, the rep hung up after taking my email. Never got the email she promised. No wireless internet yet. Couldn’t understand most of what she was saying (she was yelling by the end of the conversation, but that didn’t improve her accent). Really hope the company that sold me this product on amazon can help me figure this one out, because I won’t be calling tp-link again.

  3. I have purchased 3 of the TL-WN823N LINKS priced from 20.00 to the last one for 35.00 from a computer repair store. When they work they are ok, mostly won’t work without switching it in different ports then it soon won’t reinstall at all.. “Trash Can”
    When the one I am using now dies I will see what Wal Mart sells. thanks….Pea Pot

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