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Contact Toys R Us Customer Service

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Contacting Toys “R” Us Customer Service Center

Toys “R” Us is the largest toy store, serving millions of customers in the United States, Puerto Rico and countless customers overseas. The company currently has more than 1,600 stores as well as a strong online presence. An addition to the Toys “R” Us family is FAO Schwarz, the legendary toy brand located in New York.

Throughout the years, the company has maintained the motto, “where a kid can be a kid”. Even though the company wants to maintain the allure of childhood, adult questions and concerns come to the table. This is when the customer service team comes into play.

Contact Info:

Customers can contact the customer support team by phone, email, traditional mail and through various social media outlets.

Phone Contact Numbers

  • Customer Relations: 1-800-869-7787
  • Media: 1-973-617-5900
  • Sales: 1-866-742-6423

Mailing Address

Toys “R” UsOne Geoffrey WayWayne, NJ 07470

Official Website

When customers visit the official Toys “R” Us website http://www.toysrus.com/shop/index.jsp?categoryId=2255956, they are greeted with an ample amount of opportunities to purchase toys. The toys are grouped together by category, age, demographic, theme and brand. The company also features promotional items, clearance and seasonally relevant toys.

Aside from making purchases, customers can locate information regarding the corporate giving programs such as Make-A-Wish. The website also features contact information for customers needing assistance from the customer support team.

Customer Service Email

Go to contactus@toysrus.com if you want to send an email to the customer service department. Customers can also use the customer contact formto send questions and concerns to the customer service department. We sent an email relating to the return policy. We wanted information concerning online purchases returned to the store. After sending the message, we received an automated response stating a representative would answer our concern within 24 hours.

Although the response times are not listed, customer can contact the customer service department through social media, including:

Our Experience

We contacted the customer service department and to our surprise, a live agent answered our call without hesitation. The wait time was minimal; less than 2 minutes. When we visited the website and reviewed the FAQs, the majority of our questions were answered, aside from one. We wanted to know the operational hours of the customer service department. The representative was helpful and explained the customer service team was available 24 hours a day, 7 days a week.

We liked the speedy response and the fact the representative answered our call without needing to ask a supervisor. If your experience was different, we want to hear it. Shout out your thoughts and concerns relating to your Toys “R” Us experience.

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Contact Toys R Us Customer Service, 5.0 out of 5 based on 2 ratings
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5 Comments on “Contact Toys R Us Customer Service
  1. i had the most pleasant experience at your west des moines, ia. store today. i had purchased a ds1 and some
    cartridges. when one cartridge case was opened, there was no disk in it. when i called the store, “Robert” told me to bring in the box and ask for him. i did that today, he checked the box and my receipt, walked all the way to the back of the store for me (i use a walker) and got me the new dis, hooray robert!! thank you.

  2. When I purchased my intelliglobe by Eduscience the store manager in the Ohio store understood that the globe I purchased was an opened box, their only one, and reduced the cost since it was torn open and had missing some items: a booklet, the computer pen and the map–all were missing. He suggested that I contact you for the computer pen and other parts, Thank you for responding to this email. The globe is ok, but is very incomplete without the necessary parts of the intelliglobe, created by Toys r’us. Geoffrey Botnick, temporarily in Ohio

  3. Geoffrey call 1800toysrus and a representative will give you the contact information for the manufacturer of that item. It may say Toysrus but we don’t manufacturer toys, we sell them exclusively

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