Contacting Toyota Customer Service Center
Toyota is one of the most recognized names in auto sales. Despite the fact that Toyota is a foreign company, sales and customer retention are excellent. Toyotas are known to run forever and the financial services division is recognized as one of the few places people with less than perfect credit can find financing.
Contacting Toyota customer service is simple, but if your communication has to deal with financial matters, it is best to communicate by phone. Never send financial information via email or mail unless you are certain the communication is secure.
Contact information for Toyota customer service is broken into several categories. Communication is available by phone, email and snail mail.
Phone Contact Numbers
The customer service departments are available from 5 A.M. to 6 P.M. Monday to Friday and 7 A.M. to 4:30 P.M. on Saturday. All hours are PST. The customer service department is not available on Sunday.
- Customer Service: 1-800-331-4331
- Customer Service Fax: 1-310-468-7814
- Financial Services (24-Hour Automated): 1-800-874-8822
Toyota Motor Sales, USA Inc.
19001 South Western Ave.
Torrance, CA 90501
There is very little about the Toyota company and customer service department you can’t find on the official website at http://www.toyota.com/. All new models, clearance events and contact information are simply a click away. Customers may feel slightly overwhelming by the sheer volume of contact information, but sorting through the contacts is simple when you know who you need/want to talk to.
If you have financing with Toyota you will have online account access other Toyota owners do not have. This means you can log in to your account and communicate about financial matters in a secure manner. Never share financial information using general contact information.
Customer Service Email
The email customer service page for Toyota is a survey, of sorts. The page asks one question, which leads to another and so on. We asked for the address of the nearest local Toyota dealer. The form did not require personal information, which is extremely helpful for general questions. We’ll let you know how long it takes for a response and if the promise of contact within two businesses days is accurate.
Toyota customer service is answered by an automated system. You can press 3 to move to the general customer service area of customer service, but the automated system offered six options. Choose option 6 for general customer service. You are then moved to the waiting queue. Our call was answered quickly by Todd, a customer care representative. We asked Todd if used Toyotas are disinfected and cleaned out thoroughly before being resold. He assured us that they are cleaned professionally, but he could not promise all traces of food allergens or other allergens were removed during cleaning.