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Contact Toshiba Customer Service

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Contacting Toshiba Customer Service Center

Toshiba is an electronics company that specializes in computers and televisions. It is also one of the few companies that publishes tons of customer contact information. If you need product support, customer support, or support downloads, you can find them on the Toshiba website.

Contact Info:

Phone Contact Numbers

There are Toshiba customer service phone numbers for all Toshiba products. We also found contact phone numbers for international Toshiba offices.

  • Computers: 1-800-457-7777
  • Televisions: 1-800-631-3811
  • Projectors: 1-877-523-8324
  • Camileo Camcorders: 1-888-592-0944
  • Dynadock Docking Stations: 1-888-592-0944
  • Accessories: 1-888-592-0944
  • USB Hard Drives: 1-888-592-0944
  • Argentina: 0 800 666 3701
  • Bolivia: 800 100 684
  • Chile: 800 64 6526
  • Colombia: 01 800 912 0539
  • Costa Rica: 0 800 011 1123
  • Dominican Republic: 1 888 862 3225
  • Ecuador: 949 587 6834
  • El Salvador: 800 6601
  • Guatemala: 1 800 624 0114
  • Honduras: 949 587 6836
  • Panama: 00 8000 44 7813
  • Paraguay: 009 800 441 0059
  • Peru: 0 800 5 3817
  • Uruguay: 000 411 002 2297
  • Venezuela: 0 800 100 8819

Mailing Address

In addition to the phone numbers for customer service support, Toshiba also accepts customer service requests at the Irvine office.

Toshiba America Information Systems, Inc
Digital Products Division
9740 Irvine Boulevard
Irvine, CA 92618-1697

Official Website

Customers and potential customers can access the official website for Toshiba at http://www.toshiba.com/tai/. The official website offers customers a means of researching consumer and business products as well as support for Toshiba products they already own. If you click on the Services & Support link at the top of the page you can access customer service.

Customer Service Email

There is no customer service email listed on the Toshiba customer service page. We have contacted Toshiba via Facebook to find out if there is a dedicated email address or a contact form for customers to use online.

Our Experience

The Toshiba customer service line was answered by an automated response. We had to wait for all the options to play out before we could choose one. When we pushed 0, it directed us to a representative. It took about one minute and 20 seconds for us to be connected. The representative spoke in clear English.

Have you bought Toshiba products? Have you experienced trouble with Toshiba? Tell us your story.

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Rating: 1.5/5 (14 votes cast)
Contact Toshiba Customer Service, 1.5 out of 5 based on 14 ratings
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39 Comments on “Contact Toshiba Customer Service
  1. :i would like to know does the Toshiba Satellite C655D-S5540 15.6 -Inch Laptop (Black) has a built in microphone?? thanks.

  2. I recently bought a toshiba laptop. I had some promlems in creating recovery discs. I contacted Toshiba and the customer service people were very discourteous,rude and no help at all. I am thinking of returning the product and getting my money back.In my experience I have never come across such bad service provided any big companies.

  3. i have toshiba satellite c660-162 windows 7 i tried to get wireless drive definition but i am failed can you help me in that please

  4. I bought a C655 Satellite laptop for my Mother. It has had very little use and has been freezing up to the exten that the battery has to be removed to shut down. It is 18 mo’s old and the main board is bad. Is this an issue with this model?

  5. My friend has given me one of her old computers and I see a web camera on the laptop and it says 1.3M on it so I’m assuming that means 1.3 megapixels but the system doesn’t detect it. It’s a satellite A2O5-S6812 (Black). So I was wondering is it really a camera? And if it is how do I get it to work? And also I have no web camera software on the laptop. My friend said she never used the camera so maybe it’s never been installed? Please help me.

  6. hi i bought satellite l755-m1go
    i donotknow some key of my keybord is not working i buy from dubai airport but in india they are saying in india dubai warranty is not working i just want to know whom i show my laptop bec right now my key bord is mess there is so many key is not workng please let me know as soon as possibal

    • I bought a toshiba satellite A500-14F (89407462K) at the end of 2009.
      Broke down the screen in 2011 Thoshiba has repaired (?) Warranty
      In June 2012 the screen no longer worked (black)
      TOSCHIBA Italy would not consider taking any action.
      It ‘very serious that a notebook has this problem after 30 months.
      The notebook has never fallen and is very well preserved.
      I had to incur high costs to repair your computer.
      This is not right, you sell shoddy merchandise that works as long as the warranty runs out.
      This practice is unfair, you have no right to do this, it’s like stealing money to your customers.
      I have never come across a service so poor.
      This case must be known in order to avoid being acquired your products.
      I am very dissatisfied with Toshiba

      Mauro Pellegrino
      Italy

  7. I am trying to get repair in India. I have been waiting 10 weeks for parts. The customer service number is always busy, and the warranty center just says to call them. my repair number for US laptop from Office Depot but Indian repair is 80284, serial number 9B084807R.

  8. BAD AFTER SALES SERVICE IN INDIA AND GOA.I BOUGHT TOSHIBA POWER TV.WHICH GOT NON OPERARTIVE DURING WARANTY PERIOD DUE TO SOME PARTS FAILURE AND STILL AM WAITING FOR THE PART FROM GOA SERVICE CENTRE TO REPAIR MY TV FOR THE PAST ONE MONTH.VERY BAD AFTER SALES SERVICE NEVER BUY TOSHIBA PRODUCTS.COS AM SUFFERING FOR THE SAME.TOSHIBA SERVICE CENTRE CALL ME 9730479909 EDWIN

  9. DEAR SIR,

    I HAD PURCHASED TOSHIBA LCDTV 32AV800E 32″ ON 15 AUG 2011

    FROM TECHNO CITY 15B, SARAT BOSE ROAD, KOLKATA -700020.INDIA. CASH MEMO NO TC/CM/05849/11-12

    I HAD GIVEN COMPLAINT ON 19TH OCT.2012 AT 12.35 AM. ID NO 101912-414,THEY PROMISE YOUR COMPLAINT WILL BE ATTENDED WITHIN 3 DAYS.BUT TIL TODAY NO ENGINEER COME TO MY PLACE OR CALL.

    TODAY ALSO CALLED TO COSTUMER CARE CENTER,THEY TOLD ME YOUR COMPLAINT WILL BE ATTEND WITHIN 24 HOURS.

    I AM ASKING YOU WHY THIS DELAY?
    PL RECTIFY MY TV PROBLEM IMMINENTLY

    BEST REGARD,
    HAVE A NICE DAY

  10. Worst customer service ever seen, that too by a brand such as Toshiba!!
    I have been following up with them regarding a complaint no: 102512-484, since october 25th. 2012. Till date no one is able to resolve it.
    To make the matter worst the senior members are not ready to pick up the phone and respond. I bought a piece of Junk for sure

  11. es increíble que tenga un problema con una toshiba e studio 181 y no exista un centro de soporte para dar solución aquí en honduras y los teléfonos que aparecen para llamar no sirven a veces pienso que sera mejor resolverlo de forma legal tal vez así pueden dar soporte a sus productos que venden porque llevo tres meses desde que tengo un problema con e studio 181 donde el proveedor me dice que la fuente esta mala y hay que comprarla y cuesta un tercio del producto antes mencionado. alguien sabe si existe alguna responsable en “toshiba” que pueda dar solución a los problemas de sus equipos o es mejor obtar por otras marcas mas responsables

  12. Hallow . on 8/2011 i bought laptop satellite c660 . tow month ago ther was a right hinge failer . i contact the israeli customer service and got negetiv answer. then i contact the urope customer service and got the same answer. and asked for expensiv cost (laptop cost 2500NIS repair cost 1000 NIS). i bought the hinge on ebay aprox 16 USD . this messeg is for your knoleg . i am not going to bay toshiba next time thank for this experience

  13. Dear Toshiba,
    I am a user of toshiba external portable hard drive, Canvio Basics 3.0. Serial number of my device is HDTB110AK3BA Now i am facing a problem on the pin on the above device and i asked for replacement at the service center. But they are telling that warranty cannot be provided. But the problem of device was not caused by my improper usage. I bought it before 7-8 months before and initially itself there was some problem with USB cable and pin on device. They were not suiting well and this caused the problem and now device is not getting detected. So that the authorities at service center says that i have to obtain a approval from toshiba. So kindly give me a approval, otherways i will not get warranty of 3 years and my 6200 Rupees will be gone since mine is 1 TB harddisk. So please do me this favour by mailing an approval letter for obtaining 3 years warranty for above mentioned device. Hope you will do this soon.

    With Regards
    Ajmal Kareem

  14. I have a Toshiba Satellite P755 Series Laptop. I Am looking for the Network Controller Drivers. I Have looked everywhere. I even bought an online repair service, which wound up not working anyways. Hopefully ill get a refund. Is there any drivers for this that are available to me as a consumer. So i can be done and over with, with this headache ??!!

    Thank You, Christopher L. Schoon

  15. i bought a thoshiba tv after 8 month a line formed on its display i returned to the shope where i bought it for reppair {lulu al barsha dubai u a e}i waited 20 days thay didin,tgave my tv even they dont know when thay can give my tv what would i do?

  16. I bought a Toshiba Satellite in October 12. One day before Christmas the computer screen went black. I took it the Best Buy Geek Squad, now they are telling me that the computer is dead. Called customer service. They are not helpful. Hopefully someone will get back to me soon. I am already fustrated with customer service.

  17. I purchased new Toshiba Satellite L755-S5161 on 9/13/12 in USA. I haven’t been able to use it as it is requesting a pass word. I called customer support and she could not help me. I told her I was leaving for Philippines and would not be returning to USA until June. She advised me to go Tricom Dynamics in Makati, Metro Manila for warranty and they told me I had no warranty outside USA. If I had known this I would have returned the lap top for credit. I need help

  18. I’ve been using Toshiba for years. Bought a wide screen Satellite last Black Friday from Best Buy. The system crashed a day out of warranty. The first two Toshiba reps I talked to would not do a warranty repair. When I spoke to someone in customer relations in the US it was taken care of right away. They replaced the hard drive and system board under warranty. I’ve has three other people buy Toshiba’s since and they have all been good.

  19. We saved up and bought our little boy a toshiba satelite c655d-s5300 in november 2011.It lasted 1 year and 2 months it does not work anymore.I thought toshiba was a good named product to buy.Now my 8 year old has no laptop.I think your product should have lasted longer than 1 year and 2 months.

  20. I bought a toshiba laptop on 21 desember 2011. Since i got this laptop i had to send it in for repairs 3 Times. A laptop cant break that easy. I will never in my life buy or reconment toshiba to anyone.

  21. Dear Sir,
    Recently one of my friend gifted me a toshiba LCD “32HV10E1″ who had to purchased in Gulf. I want to wall mount this product through TOSHIBA Eng. So,I contacted Toshiba and request to customer service people and he generate a ticket “021713-214″ against this request. On a same day one a your Eng. come in my home for this work and asked me you had not purchased to this product in INdia. So, he needs some extra approval. After a day i just followup and no result. But in todays they asked me your request is refused and if you paid @750 for wall mount and @250 for service, they install wallmount in my home.
    Sir, i just shocked, I am thinking of returning the product and getting my money back. In my experience I have never come across such bad service provided any big companies.

    Kindly resolved my issue.

    With Regards,
    Sunil Chadha
    09953299160

  22. I have 3 toshiba tv’s and the other day I called for a simple question and was told that it costs 35 dollars for them to answer my question, is this company for real or what, thats the last toshiba item ever to be bought by me my friends or family. Today is March 3rd 2013. Nice company????

  23. I will never buy another one of your products in my life. I was so close to calling mt local retailer and have them come back for my new TV. Your people were rude to the installing service guy that was trying to help me and when he finally got a supervisor on the line was when he finally got the help needed. This should never have happened! Your product may be good but your company REALLY needs CUSTOMERSERVICE training! I waited over eight hours to write this as I was hopping mad at the time. The installer was being called by the retailer since this should have taken no more than 30 minutes. I am very unhappy with Toshiba!!!!

  24. We purchased this DVD player because the description indicated that it would play in all regions. Today, I received a IRL DVD/BlueRay and this particular DVD/BlueRay was considered a “mix match”. Subsequently, upon speaking with Toshiba tech support it was determined that this “All Region” DVD/BlueRay player was unable to play this DVD/BlueRay. I feel as if this product was deceptively marked as “all region” as it is not ALL REGION. I am now not only in possession of a blueray/DVD player that it NOT all region, but I am out of the funds that I paid for a DVD/BlueRay box-set that I can not even be used/accessed via this player. I would like a refund or some sort or an actual ALL REGION DVD/Blueray player. Please expedite this request ASAP.

    Thank You.
    Janice Gavenda

  25. 4 years ago I bought a Toshiba laptop at currys in England and paid 675 pds for it with it being Toshiba I thought don’t need extra warranty 3 weeks after the 12 mth warranty ran out it went off took it to currys the said they would look at it but it would cost more than the laptop and I needed 250 pds just to look at it.i contacted Toshiba and they said they couldn’t do anything I took it to a local comp shop and they said the main board had gone and I hardly used itthe comp shop said they would have to wait a long time because toshibsa wouldn’t supply a main board ive kept it in the cupboard till now as good as new now the comp shop said they would never be able to get aboard how can I get my money back or get it fixed it was my last 700 pds and thought it would last

  26. I bought a 65HT2U television that is dead. Not even two years old. Hardley used it, stopped working, won’t turn on. No lights or sounds. Only thing it could be is a storm, it was not on but I hear they have a “standby feature” apparently it does not ever turn off. Not a smart tv.

  27. I bought a Toshiba computer a little over a year ago at Office Max. It has been in to be repaired twice and it continues to have the same issues. I have become VERY frustrated with their service and product. I bought this computer to do my college classwork on. I cannot afford to buy another one and the texts, words and letters jump around on the page as I am writing. I will never buy another computer from Toshiba and I will do everything in my power to send the message to as many people as I come in contact with that they don’t stand behind their product and continue to give me the run around when it comes to addressing my issues. I am a calm, easy going person but this has infuriated me immensely. If after 2 times being in repair, it continues to act the same, then something is definitely wrong with the computer. I have worked on MANY computers with my job and have NEVER once had these problems. So I am very certain it is not me but the computer!!! Think before you buy Toshiba. I will not recommend it to anyone.

  28. Having problems with my Toshiba, it is not new but i call the support line than to the Tech support, they told me my hard drive needs to be replaced. I spent $49.99 for a service that was wrong my gpu is gone needs to be replaced , so these’s tech do not know what they are talking about and they make you feel you are bothering them. I want my money returned poor service.

  29. E-MAIL RECEIVED HAS A REPLY AND FORWARD SECTOR–TO SEND AN ARTICLE NO SUCH SEND KEY OUTRIGHT,NEED TO GO THROUGH SOME RIGAMAROLL

  30. NOWHAVE TO GO THROUGH SOME CONTORTIONS—– NO SEND KEY TO SEND ARTICLE T0 SOMEONE.E-MAIL RECEIVED HAS REPLY AND FORWARD.

  31. Toshiba allows up to 10 dead or always on pixels on all of their displays when brand new. They refuse to repair any displays with 9 or fewer bright red, green, blue, white, or black pixels that are always on or off. What a horrible customer service experience.

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