Contacting TIVO Customer Service Center
TIVO was one of the early DVR devices that allowed TV watchers to record shows while they were away to watch later. Today, cable television companies often offer DVR or digital video recording as part of certain packages. DVR works just like TIVO and it’s integrated into the cable box. There are still many consumers, however, that love the usability and ease of TIVO.
Phone Contact Numbers
Customer support is available at the TIVO phone number from 7 AM to 7 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday. These hours are PST.
- Customer Service: 1-877-367-8486
- Sales: 1-877-289-8486
- Media: 1-408-519-9100
- Sloane and Company (for TIVO): 1-212-486-9500
- Advertising on TIVO: 1-212-520-1905
- Dealer Hotline: 1-888-921-TIVO
- Corporate CA: 1-408-519-9100
- Corporate NY: 1-212-520-1860
You can write to the California or New York TIVO Corporate office or both. Address your letter to:
TIVO Corporate California2160 Gold StPO Box 2160Alviso, CA 95002
TIVO Corporate New York150 E 52nd St15th FlNew York, NY 10022
The TIVO products and services currently available are listed and described on the official website at http://www.tivo.com. The site explains that standard DVR only records what’s on the TV, but TIVO records from the Internet. The unit also allows users to stream movies from Hulu Plus, Netflix and Amazon Instant Video – in addition to streaming music.
TIVO requires users purchase a device from the company. In some cases that device can replace the cable box, which most companies charge a monthly fee to keep in the home. This reduction in cable cost could reduce your bill enough to pay for the TIVO.
Customer Service Email
You can Live Chat http://support.tivo.com/app/chat/chat_launch with a TIVO representative without an account, but you must be a current TIVO account holder to access customer service email. When you visit http://support.tivo.com/app/ask you will be asked to sign in to access the email form. It appears you can create an account without having a TIVO in your home.
There is a downside to great companies, customer service. We expected to endure a lengthy automated system. Instead, TIVO only provided 4 options. None of the applicable options sent the call to the customer service department. We had to select one of the options and ask for a transfer to the customer service department. After waiting for more than 5 minutes on hold, we were able to communicate with an agent.
We asked if the company offered payment assistance plans. The only applicable assistance available was moving the due date of the payment. The agent explained this option is only available if the customer has an account in good standing. Overall, the experience was not bad. We want to hear from customers from all walks of life that have had experiences with TIVO. Are you one of them? Leave a comment below.