Contacting Time Warner Customer Service Center
Time Warner is a cable, Internet and phone company. The company offers service in multiple areas and, in some cases, you’ll have to choose the service area before being connected with the website that offers Time Warner customer service and support. If you contact the incorrect phone number or customer service representative, you may be given a new number and asked to wade through the automated system again. We have included general contact information that should be accessible for customers no matter their location.
Phone Contact Numbers
Customers with questions about new service or existing service need to visit the main website of Time Warner customer service and enter their service zip code for the most accurate customer service phone number. The main phone number for customer support is listed as a sales line – not a customer service line.
- Time Warner sales: 1-855-820-9903
No matter how many times we clicked on the link for Time Warner corporate offices, we were sent to the same main page. We managed to find the address for the executive offices in New York.
Time Warner Cable
60 Columbus Circle
New York, NY 10023
If you wish to chat with a customer service representative you can do so from the Contact Us page. Simply fill in a bit of information about your problem or concern and wait for an attendant to respond to your chat request.
Time Warner’s official website is located at https://www.timewarnercable.com. You may be asked to enter a zip code to personalize the main page. From the front page you can log in to your PayXpress account, change service, add new service and contact Time Warner customer service.
Customer Service Email
On the bottom of the customer service page https://www.timewarnercable.com/East/about/contactus.ashx there is an email contact form. The form simply asks if you are currently a customer and the topic and summary of your contact. We were also required to fill in our name, address, phone number and email address when sending our email. We have attempted to contact customer service to see how long it takes them to answer a simple question.
We called the customer service phone number for the East Carolinas office. The call was answered by an automated service. We immediately pressed 0 and we were asked for the type of support we needed. We pressed 0 again and we were connected with a representative. The call was answered in less than one minute. The representative was easy to understand and answered our call about a customer service email address. We were told there was no direct address.
When you contacted customer service, what was you experience?