Contacting Thermos Customer Service Center
Thermos is an international brand of consumer products designed for food and beverage storage. The company began operation in the early 20th century and continues to provide innovative products to millions of customers across the globe. When you have a question or concerns relating to a product, contact the customer service team by phone, traditional mail, through social media or by email.
Phone Contact Numbers
- Customer Service General: 1-800-831-9242
- Corporate Headquarters: 847-439-7821
- Corporate Headquarters Fax: 847-593-5570
- Retailers and Commercial: 1-800-243-0745
- Customer Service Returns: 1-800-831-9242
- Customer Service Returns Fax: 662-563-2175
- Customer Service Online Orders: 1-877-419-8272 or 1-800-986-9755
- Customer Service Canada: 1-416-757-6231
- Customer Service Canada (Toll Free): 1-800-669-7065
- Customer Service Canada Fax: 1-416-757-6230
- Customer Service Thermos Grills: 1-800-241-7548
Thermos L.L.C. – Corporate Headquarters475 N. Martingale RoadSuite 1100Schaumburg, IL 60173
Thermos L.L.C.ATTN: Consumer Service Returns355 Thermos DriveBatesville, MS 38606
Canadian Thermos Products Inc.370 King Street West, Suite 302, Box 11Toronto, OntarioM5V 1J9
Char-Broil and Thermos Grills Consumer RelationsP.O. Box 1240
The Thermos website http://www.thermos.com/ allows customers to make purchases from the online store and read through customer stories associated with owning a Thermos product. You can read about the technology which makes Thermos one of the most innovative brands in the world. Customers new to the brand can learn care by visiting the Care and Use page.
Looking through the Thermos Twitter page and the Facebook page, we noticed several customer service issues answered from the customer support team. The overall feel of the conversations was positive. We even noticed messages of praise for individual customer service agents.
Customer Service Email
The email address listed on the website is a customer feedback form. We sent a message to the customer care team asking for information relating to seasonal returns. The response generated thanked us for the inquiry, but gave no information as to when a customer care agent would respond.
- Customer Service: http://www.thermos.com/contact.aspx
Reaching the customer service department was better than expected. We called and encountered the standard automated system. Although the system provided several options, we were able to bypass the options by pressing 0. By doing this we connected with a customer service agent. The total time to reach the customer service department was less than 60 seconds. The customer care agent answered and by the end of the call ended, our questions were answered. The agent didn’t have to transfer the call t ask questions from a supervisor. We loved contacting Thermos. Can you say the same at the end of your call? Please share your customer service experience with us below.