Contact The Hartford Customer Service

Contacting The Hartford Customer Service Center

The Hartford is an insurance company providing home, auto and various employee benefits to customers through personal and employer accounts. Customers may find they need to contact The Hartford customer service regarding insurance claims, quotes and other customer service issues.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Hartford customer service department is available at varying hours depending on the department you need to contact. We’ve listed individual customer service numbers below. The first number listed is the main customer service line.

  • The Hartford Customer Service: 1-860-547-5000

AARP Auto Insurance

The auto insurance department is open from 7 AM to 11 PM Monday to Friday for sales and customer service. Agents are available on Saturday and Sunday from 8 AM to 6 PM for sales and 8 AM to 5 PM for customer service.

  • New Insurance Quotes: 1-888-808-5254
  • Current Customers: 1-800-423-6789

Home Insurance

Quotes and customer service agents are available from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday.

  • New Insurance Quotes: 1-877-422-2345
  • Current Customers: 1-800-423-0567

Flood Insurance

Agents accept calls from 8 AM to 6 PM Monday to Friday.

  • Customer Service: 1-800-296-7542

Employee Benefits

The employee department is open from 8 AM to 5 PM Monday to Friday.

  • Customer Service: 1-800-303-9744

College Savings

The 529 department of The Hartford customer service is open from 8 AM to 7 PM Monday to Thursday and 8 AM to 6 PM Friday.

  • Customer Service: 1-866-574-3542

Auto Insurance – Direct

Direct insurance lines are open from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday for new service quotes. The customer service department closes at 5 PM on Sunday.

  • New Service Quotes: 1-877-896-9320
  • Customer Service: 1-888-413-8970

Home Insurance

Customers should call between 7 AM and 11 PM Monday to Friday or 8 AM and 6 PM Saturday and Sunday for new insurance price quotes. The customer service department is only available from 8 AM to 8 PM Monday to Friday.

  • New Service Quotes: 1-888-413-8970
  • Customer Service: 1-800-624-5578

Retirement Benefits

There are many departments within the retirement division of The Hartford. Visit the hours of operation for each line.

  • Variable Life: 1-800-231-5453
  • Traditional Life: 1-800-243-5433
  • Fortis: 1-800-800-2000 X 13028
  • London Pacific: 1-800-243-5433
  • Mutual Funds: 1-888-843-78247
  • Corporate 401K: 1-800-854-0647
  • Government Accounts: 1-800-255-2464 opt 1
  • Annuities: 1-800-862-6668

Mailing Address

The Hartford Financial Services GroupOne Hartford PlazaHartford, CT 06155/


AARP Insurance ProgramThe HartfordPO Box 14219Lexington, KY 40512


Employee Group BenefitsThe HartfordPO Box 2999Hartford, CT 06104


The Hartford Smart 529 College SavingsPO Box 55359Boston, MA 02205


The Hartford Personal Lines – Direct AutoPO Box 14219Lexington, KY 40512

Official Website

The Hartford customer service information and more is available from the official website at Current customers can log in to their account online and make changes, learn more about coverage and more. The claims department is also available at for current customers. Phone numbers and online account access is available.

Customer Service Email

With so many departments and individual customer service phone numbers, you may find it easier to contact The Hartford by email. You can use the customer service email form at to inquire about the best contact information, complain about service or provide overall feedback about your insurance plan.

Our Experience

We connected directly with a customer service agent when we called the general customer service line. The question at hand revolved around the hours of operation for the general customer service department, considering the other departments have contact hours listed on the website. The agent told us the general customer service line is available 24/7.

The call was quick and to the point. The agent provided answers to our questions. Do you have a story to tell relating to your customer service experience? Comment in the box below.

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11 Comments on “Contact The Hartford Customer Service
  1. I am really inspired along with your writing talents and also with the format on your weblog. Is this a paid subject or did you modify it yourself? Either way keep up the nice high quality writing, it is uncommon to see a nice weblog like this one nowadays..

  2. Why is your online website for policy holders so screwed up lately. keeps kicking me out of auto pay and then when I make a payment with my debit card it is taken from my account but not shown paid in my account on your website. Why does your site say that during this time my account information isn’t available (gives a list of times) but does not let me access my information never.

  3. I have tried the customer service line for my variable life insurance policy numerous times and it’s always a long wait so I give up. ( 30 -45 min. wait!) I need an answer but can’t find help online or on the phone. I have auto and home with the Hartford and they are great, quick and polite. Very disappointed with the life insurance side of this and I’ve had it since 1986. No help and not a good investment no mater how small it is.

  4. Have held for 1 hour twice. There recording says 10 minute wait. I can’t get a hold of anyone to make changes to my policy. This is terrible service.

  5. Dear Beth Bombara,:

    Executive Vice President & Financial Officer

    I have been a customer of The Hartford for a number of years. I moved from Tucson, Arizona to Albuquerque, New Mexico in November of, 2014.

    Did the right thing and contacted the insurance company shortly after the more. Definitely was NOT the thing to do as from that that time on

    My date of full payment was changed from September to December. Makes all payments due in December. I have been told I could pay monthly, (more money in the long run).

    But could not change the December date. This has caused me to start looking for another insurance company as December is jus VERY INCONVIENT. NO ONE AT THE HARTFORD cared about my inconvenience changing the policy date was absolutely NOT POSSIBLE.

    I have always paid in full and never been late! I thought you would work with me. I absolutely do not see the problem.

    I writing just to let you know how lousy the treatment is from your company!!!!!

    Yours truly

    Barbara J. Lewis

  6. I renewed my AARP membership with explicit instructions that I would be omitted from all the mailing lists of their affiliates, however less than a month after renewing, the junk mail from Hartford Insurance has already begun. I’ve been through this harassment before. Where can I contact you to get you to stop sending me offers? I do not want your insurance. I do not want any further mail from you, period. Why should I have to make a phone call and sit on hold to complain about junk mail I never asked you to send? Give me an email address where I can reach someone who will remove me from your list. And stop sending me mail!

  7. I keep getting billed for $71.76 and I did not have this insurance for only one day. I canceled the policies for auto and homeowners the same day I contacted the company. I do not feel that it is fair for me to have to pay the bill of $71.76 because I have other auto and homeowners insurance and I got it the same day I canceled the insurance with Hartford. I feel that the company is a rip off. I am not going to pay for insurance that I do not have. The company took out the money for the insurance the same day I canceled the policy. What is with this company? You are suppose to be helping Seniors not taking advantage of them.

  8. I am trying to contact someone regarding a hit and run, I reported last night. I now have the police report #15-2576 Officer Cho took the report. I was told I could also call this morning to arrange for a rental car for Monday morning, I cannot reach anyone on any number I’ve called. I did not get an e-mail my claim, what do I do now!!!
    Some emergencies don’t happen M-F.
    818-216-3013 cell

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