Contacting The Hartford Customer Service Center
The Hartford is an insurance company providing home, auto and various employee benefits to customers through personal and employer accounts. Customers may find they need to contact The Hartford customer service regarding insurance claims, quotes and other customer service issues.
Phone Contact Numbers
The Hartford customer service department is available at varying hours depending on the department you need to contact. We’ve listed individual customer service numbers below. The first number listed is the main customer service line.
- The Hartford Customer Service: 1-860-547-5000
AARP Auto Insurance
The auto insurance department is open from 7 AM to 11 PM Monday to Friday for sales and customer service. Agents are available on Saturday and Sunday from 8 AM to 6 PM for sales and 8 AM to 5 PM for customer service.
- New Insurance Quotes: 1-888-808-5254
- Current Customers: 1-800-423-6789
Quotes and customer service agents are available from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday.
- New Insurance Quotes: 1-877-422-2345
- Current Customers: 1-800-423-0567
Agents accept calls from 8 AM to 6 PM Monday to Friday.
- Customer Service: 1-800-296-7542
The employee department is open from 8 AM to 5 PM Monday to Friday.
- Customer Service: 1-800-303-9744
The 529 department of The Hartford customer service is open from 8 AM to 7 PM Monday to Thursday and 8 AM to 6 PM Friday.
- Customer Service: 1-866-574-3542
Auto Insurance – Direct
Direct insurance lines are open from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday for new service quotes. The customer service department closes at 5 PM on Sunday.
- New Service Quotes: 1-877-896-9320
- Customer Service: 1-888-413-8970
Customers should call between 7 AM and 11 PM Monday to Friday or 8 AM and 6 PM Saturday and Sunday for new insurance price quotes. The customer service department is only available from 8 AM to 8 PM Monday to Friday.
- New Service Quotes: 1-888-413-8970
- Customer Service: 1-800-624-5578
There are many departments within the retirement division of The Hartford. Visit http://www.thehartford.com/contact-the-hartford/retirement-contactsfor the hours of operation for each line.
- Variable Life: 1-800-231-5453
- Traditional Life: 1-800-243-5433
- Fortis: 1-800-800-2000 X 13028
- London Pacific: 1-800-243-5433
- Mutual Funds: 1-888-843-78247
- Corporate 401K: 1-800-854-0647
- Government Accounts: 1-800-255-2464 opt 1
- Annuities: 1-800-862-6668
The Hartford Financial Services GroupOne Hartford PlazaHartford, CT 06155/
AARP Insurance ProgramThe HartfordPO Box 14219Lexington, KY 40512
Employee Group BenefitsThe HartfordPO Box 2999Hartford, CT 06104
The Hartford Smart 529 College SavingsPO Box 55359Boston, MA 02205
The Hartford Personal Lines – Direct AutoPO Box 14219Lexington, KY 40512
The Hartford customer service information and more is available from the official website at http://www.thehartford.com/. Current customers can log in to their account online and make changes, learn more about coverage and more. The claims department is also available at http://www.thehartford.com/service/ for current customers. Phone numbers and online account access is available.
Customer Service Email
With so many departments and individual customer service phone numbers, you may find it easier to contact The Hartford by email. You can use the customer service email form at http://www.thehartford.com/contact-the-hartford/customer-feedback-form2 to inquire about the best contact information, complain about service or provide overall feedback about your insurance plan.
We connected directly with a customer service agent when we called the general customer service line. The question at hand revolved around the hours of operation for the general customer service department, considering the other departments have contact hours listed on the website. The agent told us the general customer service line is available 24/7.
The call was quick and to the point. The agent provided answers to our questions. Do you have a story to tell relating to your customer service experience? Comment in the box below.