Contact The Hartford Customer Service

Contacting The Hartford Customer Service Center

The Hartford is an insurance company providing home, auto and various employee benefits to customers through personal and employer accounts. Customers may find they need to contact The Hartford customer service regarding insurance claims, quotes and other customer service issues.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Hartford customer service department is available at varying hours depending on the department you need to contact. We’ve listed individual customer service numbers below. The first number listed is the main customer service line.

  • The Hartford Customer Service: 1-860-547-5000

AARP Auto Insurance

The auto insurance department is open from 7 AM to 11 PM Monday to Friday for sales and customer service. Agents are available on Saturday and Sunday from 8 AM to 6 PM for sales and 8 AM to 5 PM for customer service.

  • New Insurance Quotes: 1-888-808-5254
  • Current Customers: 1-800-423-6789

Home Insurance

Quotes and customer service agents are available from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday.

  • New Insurance Quotes: 1-877-422-2345
  • Current Customers: 1-800-423-0567

Flood Insurance

Agents accept calls from 8 AM to 6 PM Monday to Friday.

  • Customer Service: 1-800-296-7542

Employee Benefits

The employee department is open from 8 AM to 5 PM Monday to Friday.

  • Customer Service: 1-800-303-9744

College Savings

The 529 department of The Hartford customer service is open from 8 AM to 7 PM Monday to Thursday and 8 AM to 6 PM Friday.

  • Customer Service: 1-866-574-3542

Auto Insurance – Direct

Direct insurance lines are open from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday for new service quotes. The customer service department closes at 5 PM on Sunday.

  • New Service Quotes: 1-877-896-9320
  • Customer Service: 1-888-413-8970

Home Insurance

Customers should call between 7 AM and 11 PM Monday to Friday or 8 AM and 6 PM Saturday and Sunday for new insurance price quotes. The customer service department is only available from 8 AM to 8 PM Monday to Friday.

  • New Service Quotes: 1-888-413-8970
  • Customer Service: 1-800-624-5578

Retirement Benefits

There are many departments within the retirement division of The Hartford. Visit the hours of operation for each line.

  • Variable Life: 1-800-231-5453
  • Traditional Life: 1-800-243-5433
  • Fortis: 1-800-800-2000 X 13028
  • London Pacific: 1-800-243-5433
  • Mutual Funds: 1-888-843-78247
  • Corporate 401K: 1-800-854-0647
  • Government Accounts: 1-800-255-2464 opt 1
  • Annuities: 1-800-862-6668

Mailing Address

The Hartford Financial Services GroupOne Hartford PlazaHartford, CT 06155/


AARP Insurance ProgramThe HartfordPO Box 14219Lexington, KY 40512


Employee Group BenefitsThe HartfordPO Box 2999Hartford, CT 06104


The Hartford Smart 529 College SavingsPO Box 55359Boston, MA 02205


The Hartford Personal Lines – Direct AutoPO Box 14219Lexington, KY 40512

Official Website

The Hartford customer service information and more is available from the official website at Current customers can log in to their account online and make changes, learn more about coverage and more. The claims department is also available at for current customers. Phone numbers and online account access is available.

Customer Service Email

With so many departments and individual customer service phone numbers, you may find it easier to contact The Hartford by email. You can use the customer service email form at to inquire about the best contact information, complain about service or provide overall feedback about your insurance plan.

Our Experience

We connected directly with a customer service agent when we called the general customer service line. The question at hand revolved around the hours of operation for the general customer service department, considering the other departments have contact hours listed on the website. The agent told us the general customer service line is available 24/7.

The call was quick and to the point. The agent provided answers to our questions. Do you have a story to tell relating to your customer service experience? Comment in the box below.

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23 Comments on “Contact The Hartford Customer Service
  1. I am really inspired along with your writing talents and also with the format on your weblog. Is this a paid subject or did you modify it yourself? Either way keep up the nice high quality writing, it is uncommon to see a nice weblog like this one nowadays..

  2. Why is your online website for policy holders so screwed up lately. keeps kicking me out of auto pay and then when I make a payment with my debit card it is taken from my account but not shown paid in my account on your website. Why does your site say that during this time my account information isn’t available (gives a list of times) but does not let me access my information never.

  3. I have tried the customer service line for my variable life insurance policy numerous times and it’s always a long wait so I give up. ( 30 -45 min. wait!) I need an answer but can’t find help online or on the phone. I have auto and home with the Hartford and they are great, quick and polite. Very disappointed with the life insurance side of this and I’ve had it since 1986. No help and not a good investment no mater how small it is.

  4. Have held for 1 hour twice. There recording says 10 minute wait. I can’t get a hold of anyone to make changes to my policy. This is terrible service.

  5. Dear Beth Bombara,:

    Executive Vice President & Financial Officer

    I have been a customer of The Hartford for a number of years. I moved from Tucson, Arizona to Albuquerque, New Mexico in November of, 2014.

    Did the right thing and contacted the insurance company shortly after the more. Definitely was NOT the thing to do as from that that time on

    My date of full payment was changed from September to December. Makes all payments due in December. I have been told I could pay monthly, (more money in the long run).

    But could not change the December date. This has caused me to start looking for another insurance company as December is jus VERY INCONVIENT. NO ONE AT THE HARTFORD cared about my inconvenience changing the policy date was absolutely NOT POSSIBLE.

    I have always paid in full and never been late! I thought you would work with me. I absolutely do not see the problem.

    I writing just to let you know how lousy the treatment is from your company!!!!!

    Yours truly

    Barbara J. Lewis

  6. I renewed my AARP membership with explicit instructions that I would be omitted from all the mailing lists of their affiliates, however less than a month after renewing, the junk mail from Hartford Insurance has already begun. I’ve been through this harassment before. Where can I contact you to get you to stop sending me offers? I do not want your insurance. I do not want any further mail from you, period. Why should I have to make a phone call and sit on hold to complain about junk mail I never asked you to send? Give me an email address where I can reach someone who will remove me from your list. And stop sending me mail!

  7. I keep getting billed for $71.76 and I did not have this insurance for only one day. I canceled the policies for auto and homeowners the same day I contacted the company. I do not feel that it is fair for me to have to pay the bill of $71.76 because I have other auto and homeowners insurance and I got it the same day I canceled the insurance with Hartford. I feel that the company is a rip off. I am not going to pay for insurance that I do not have. The company took out the money for the insurance the same day I canceled the policy. What is with this company? You are suppose to be helping Seniors not taking advantage of them.

  8. I am trying to contact someone regarding a hit and run, I reported last night. I now have the police report #15-2576 Officer Cho took the report. I was told I could also call this morning to arrange for a rental car for Monday morning, I cannot reach anyone on any number I’ve called. I did not get an e-mail my claim, what do I do now!!!
    Some emergencies don’t happen M-F.
    818-216-3013 cell

  9. File number…YKT80251C
    Cannot get my representative with you to even reply to my emails… I hate to have to get a lawyer in cloves… Could you get someone else there to at least reply to me….
    Thank you..
    Jerry l. Jones

  10. Hi, My name is Ping Song, working for Regeneron, and my insured ID is 9004736593 for short-term disability. My surgery was taken in China when I was on vacation here, and it’s hard to find an international fax to send over my medical information, so can you please provide an email address instead to provide my medical information? Thanks very much.

  11. I am so disappointed in the way the Hartford Policy through the Novant/Presbyterian Hospital has dealt with my son. He became disabled and had to leave employment there and had to go on SS Disability. He was getting
    disability through Hartford but the amount was reduced because he qualified for
    SS Disability. He started to draw from his retirement funds just to be able to take care of living expenses and medical expenses, and now Hartford says because he has this income they will reduce their payment AND require him to pay back to Hartford approx. $150 per mo. because this is policy! This SHOULD have been explained before he started withdrawing from retirement funds! His income is less than $2000, he has major medical expenses, but cannot be on Medicare, doesn’t qualify for Medicaid! He has worked hard for 36 years for Novant/Presbyterian and cannot get the benefits of even an illegal alien and now Hartford has a policy that is unreasonable in my opinion! He is actually being penalized for trying to make the best of a bad situation, and no information was given him to prevent this situation from occurring.

  12. Customer service is a nightmare. I cannot find an email to contact them, just phone numbers. Who needs to wait in line to talk when one can email.

  13. I’m ting to email a copy a a title to finalize my claim and the address they i was given is incorrect i have called many times but no luck they said use capital letter for this part and wont work then they say o no is lower case letters this is so complicated can you please send me the email address to get this done please.

  14. This evening, at approximately 7:00 PM on 5/6/2016, I got forced to increase my premium by 1,200.00 per year, due to simple call, asking for a quote, should I wish to put another car on an existing policy.
    It was an obvious misunderstanding, yet Vicky Dobbs and her associate Jody heard some sort of magic buzzwords, and then became as pig headed and unprofessional as any customer service agents that I have ever dealt with.

    The Hartford will be losing my business by early next week, and I must say that right now, I will go out of my way to warn others who might be considering your insurance company, to do themselves a favor and look elsewhere.
    You really need to have instinctive human beings on the other end of the line, as opposed to programmed robots.
    Sincerely, and extremely Disappointed,
    Jay Martel

  15. I have had the absolute worst customer service I have ever experienced as well as, for the first time in my life, I was discriminated against and no one seems to be held responsible. I am out of work and if they wanted to call my condition pre-existing, you could at least play nice. It is even better than that-the letter denying my claim was wrong! I am certain no one reads these or someone would do something and hiring a completely new staff may be the right answer. Unfortunately, at this time, I am left to drown in debt while I try to heal and that isn’t easy.

  16. I had an accident that was not my fault on 5/29/2016. I reported it that day. I spoke with my adjuster the next day who told me I would have to wait until they had a police report and the appraiser checked my car that had to be towed to a lot due to damages. I have talked each day and was told that I could not rent a car unless I paid and that they needed to move my car from the storage yards due to the fees each day. None of this was my fault as the accident was caused by another person but because the police report was not ready, I could do nothing except suffer no car rental and made to feel awful for the daily charges from the wrecker service. So, I got the report today (6/2/16), called my assigned adjuster (with no answer) faxed the accident report and emailed. Not one soul has contacted me and now since Sunday 5/29/16, I have no car in the shop and no rental car. I did not mind the my adjuster was not in, but there was no way to leave a message or have anyone call me for an answer. Totally unacceptable!!

  17. I am an inventor I have an invent I say I can see to it you will have another clamed against the Hertfort insurance company send me desclouser form then I will send you the drawing . f

  18. to whom it may concern………..
    my current auto policy would expire 01-09-2017, and i have not receive the paper work or bill so i can pay it , i like the company and i would like to be part of it.

  19. Your renewal paperwork & ID cards mailed in May for our policy expiring 10 July 2017 we never received. 25 July 2017 we received a cancellation notice effective 3 August. What did you do the whole months of June-July? Why did you not send out a notice when sooner you did not receive payment by 10 July? On 25 July I immediately called and paid over the telephone for the whole year and asked agent to send hard copies to our mail box. A week later I called to find out where is our paperwork. Agent told me it takes awhile 7-10 days. Here we are 2.5 weeks later and still nothing in mail box. Agent today told me nothing was ever sent out on 25 July; cards and policy sent out over a week ago. I called yesterday on 3 August and asked agent to overnight for a.m. delivery today at least ID cards so we do not get vehicle towed and go to jail. It is 4:00 p.m. and nothing either overnight a.m. or p.m., nothing in mail box either. What kind of shit are you folks pulling on me? Our premiums went up over 20% and you pull this? I will definitely start shopping around for another company.

  20. They just raised our premium rate by over 20% at renewal time. We have clean driving records, no accidents, no claims ever, and been with the company for a decade. Anyone else experiencing this? I suspect the increase goes to Profit, Salaries, Bonuses, Benefits, Perks, Commissions, and Pay Raises. Please prove me wrong.

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