Contacting The GAP Customer Service
The GAP is part of an entire family of retail companies that includes Old Navy, Banana Republic, Piperlime and Athleta. The GAP is the parent company and all other retail businesses are subsidiaries of that main company. The GAP offers specialty clothing options for ladies, men, teens, children and infants. The official website offers customer contact information for both the GAP retail store and for credit services for the store credit card.
Phone Contact Numbers
Contact phone numbers are listed for various customer service departments in the GAP company, but there are no hours of operation for these call centers. The company address is in Ohio, so we assume customers can call during normal business hours on Eastern Standard Time.
- Retail Customer Service: 1-800-427-7895
- TDD Customer Service: 1-888-906-1104
- GAPCard Customer Service: 1-800-887-1198
- GAP Visa Card: 1-866-450-4667
- Global Headquarters Phone: 1-650-952-4400
You may notice an address listed on your billing statement or packing slip if you ordered from The GAP online. This address is not the customer service address. To contact customer service by phone, send your letter or correspondence to:
GAP Online or GAP Customer Relations
100 GAP Online Drive
Grove City, OH 43123-8605
You can also use the corporate headquarters mailing address if desired.
GAP Global Headquarters
2 Folsom St.
San Francisco, CA 94105
Customer Service Email
The GAP is one of the few companies that offers multiple email addresses for customer service, investor relations, press contact and more.
- Press email: GAP_press@GAP.com
- GAP, Inc. Global email: Press@GAP.com
- Customer Service email: custserv@GAP.com
There is also an online contact form customer can use to contact The GAP customer service. You’ll need to choose the type of contact you’d like to make before sending your email. Some of the available email types include Promotional Questions or Codes, Email Scams, Marketing, Online Feedback and Store Feedback. We contacted the customer service department by email. We are still awaiting a response.
Contact an actual live customer service is a challenge. We encountered a myriad of automated responses be for actually speaking to a customer service representative. We even attempted to select one of the automated responses in order to speak to a customer service representative. Upon selecting, the automated response system still wanted us to select one of the available options. After waiting approximately 4 minutes, we were connected to an English speaking customer service representative. The GAP representative was friendly and assisted us when we inquired about online returns and credit card questions.
You also have the ability to send an email to: email@example.com. We sent an email and received a response rather quickly with general information and not information answering our questions.
An email sent to The Gap customer service email listed above resulted in multiple responses to our question regarding credit card applications. The first email was an automated response and the next was a response from the customer care employee. The response time between the communications was approximately 3 hours. Both were helpful because they answered our questions as well as offered additional communication avenues with customer service. See the communication below:
This is an automated reply to let you know that a Gap.com representative
will be reviewing your email and will send you a personal response soon
(generally within a day). Meanwhile, you may find the links at the bottom
of this page to be helpful since they address several common questions from
If you prefer to speak with a Customer Service Representative, you may
contact us via telephone at 1-800-427-7895 and we’ll take care of your
question right away!
Please do not reply to this email. Thank you for your patience.
Gap.com Customer Service
Dear Gap Customer,
Thank you for your email regarding your GapCard account. We apologize for the frustration you’ve experienced. Although your GapCard is designed to be used at our stores and our websites, the GapCard program is managed by GE Capital Retail Bank (“GECRB”). As a result, we do not have access to your account and are unable to assist with billing issues. We apologize for any disappointment this may cause.
Please call GE Capital Retail Bank (“GECRB”) at 1-800-887-1198 for assistance. If you would like to speak to an operator simply dial “# 0″ and that will route you to a human. After doing this for the third time, the automated voice should say that it is going to transfer you to a live representative.
After speaking with GE Capital Retail Bank (“GECRB”), if you feel you need further assistance, please let us know and we’ll be happy to help escalate your issue.
Thank you for being a loyal customer. We look forward to shopping with you again soon.
Customer Service Consultant
From: Richard Banks
Received: 3/16/12 10:42:44 AM EDT
Subject: Customer service question
In the event I have questions about my credit card account, is it better to contact customer service through the online email form, the outside email service, call customer service directly or visit on of the retail locations? Thank you for your attention to this question and I look forward to your response.
When you needed assistance from customer service, were they helpful. Let us know your experiences.