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Contact The Baltimore Sun Customer Service

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Contacting The Baltimore Sun Customer Service Center

Contacting The Baltimore Sun Customer Service Center

The history of The Baltimore Sun span more than 175 years. The newspaper started out reporting information to residents of the Baltimore/Washington D.C area. Throughout the history of the company, the main goal was to provide newsworthy information to all. In the late 1980’s, The Baltimore Sun was sold to the parent company of the Los Angeles Times. Even though the paper changed hands, the mission remained the same. If you need to contact the customer service department or the corporate offices, reach out by phone, email, traditional mail or through social media.

Contact Info:

Phone Contact Numbers

The customer service department is available to assist customers Monday through Friday 7am to 5pm, Saturday and Sunday 8am to noon, EST. During the holidays, the customer service department is available 7am to 10pm.

  • Customer Service: 1-800-829-8000
  • Corporate Headquarters: 1-410-332-6000
  • Subscriptions: 1-888-539-1280
  • Digital Subscriptions: 1-410-332-6807
  • Advertising: 1-410-332-6300
  • Classifieds: 1-410-539-7700
  • Community Newspaper: 1-410-884-4600
  • Newsroom: 1-410-332-6100

Mailing Address

The Baltimore Sun501 N. Calvert StreetBaltimore, MD 21278

Or

The Baltimore SunP.O. Box 1377Baltimore, MD 21278

Official Website

Customers visiting The Baltimore Sun website http://www.baltimoresun.com/ have the opportunity to read the hot topics of the day, search through archived articles, read local, state, national and global news. There is contact information for the customer service department as well as featured columnists. If you are not a current subscriber, you can subscribe for the print edition or the digital edition online. In the event you have additional concerns relating to the newspaper or online edition, visit The Baltimore Sun FAQs.

Social Media

There is a wealth of information shared on the social media pages of The Baltimore Sun. What we did not notice was conversations between customer service and customers. There were a minimal conversations and the average response time was more than three (3) business days.

Customer Service Email

The Baltimore Sun provides several email addresses on the website. We sent a message using the general customer service email address. Our message centered on transferring a subscription to another person. Although the automated response system stated we would receive a response from customer service within 48 hours, we are still awaiting a response.

Customer Service: customersatisfaction@baltsun.com

Digital Subscriptions: sundigital@baltsun.com

Customer Feedback: http://www.baltimoresun.com/about/bal-about-emailform,0,4687630.emailform

Sun Insider: SunRewards@baltsun.com

Sun Plus: SunPlusService@baltsun.com

Our Experience

Customers can connect with the customer service department by waiting on hold or pressing zero (0) to reach an operator. We waited on hold for approximately three (3) minutes prior to the customer service agent answering our call. After the wait, we discussed the subscription options for customers not living in the delivery area. The customer service agent explained the available options and ended the call. The experience was mixed. The call to the customer service center went well, but the other ways customers can reach a live agent are not efficient. What are your thoughts about The Baltimore Sun? Comment below.

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11 Comments on “Contact The Baltimore Sun Customer Service
  1. I called to cancel my dad’s subscription to the Sun. I waited on hold for 38 minutes. Finally got a customer service rep. He wanted to know why my dad wanted to stop the delivery. I told him my dad could not see the print and couldn’t even read the statement. He then wanted me to take over my dad’s subscription. I informed him that I just wasted 38 minutes waiting for someone to answer the phone that the customer service stinks. I did not want to hear a sales pitch. The customer service
    rep then slammed the phone in my ear thus proving that the customer service is well below average.

  2. hello I would just like to no if iam contacting the right people,for the issue of the sun paper 7days a week,for my computer iam lost without my paper. thank u gina Crawford.

  3. Calling customer service is mostly a joke. No matter what the problem the response is always “I apoligize. A replacement paper will be delivered as soon as possible ” Of course the paper never comes. On several occasions I could not understand the person I was speaking with as I only speak English and Welsh.

  4. I’m so disgusted with service from the Sun. I subscribe to the USA Today, Aegis and Baltimore Sun. I was employed by the Sun many yrs. ago.. I did not receive my USA Today Mon.. I did not receive all three papers this morning. I’ve called the so called “Customer Advocate”, left message and received return call from your outsourced phone system. I wanted a return call by the local office, not India. They are of no value, I don’t want to get a credit. I want my papers. No one seems to know if the same delivery person delivers all three papers or USA Today is a separate delivery person. I refuse to read my newspaper online. I guess the Advocacy Dept., is a Customer Advocate in name only. I shouldn’t have to take a good portion of my day, trying to get what I’m paying for. This is a prime example of why the printed media is suffering, bad service; from the delivery to the advocate’s office.

  5. I”m so tired of fighting with the paper trying to get my delivery out. They do it right for a couple of weeks then the scree up again. What the hell?

  6. I have been a subscriber since I move to Ellicott City roughly 25 years ago. I enjoy having a MORNING paper that I can read before I go to work. Recently my paper has started coming later and later if at all. I have phoned in complaints a few times, but I’m getting tired of it. Having a paper sent out after I am at work is not beneficial because by the time I get home to read it, it’s old news. The sun needs to wake up. With the internet, their being the major source of news is no longer. Convenience is the one thing you have to sell. I’m not feelin it. Mike Parker

  7. I would love to write a favorable review about the delivery
    service, but that is not possible as I have not had good
    service for the last few weeks…I call about a missing paper
    and am told it WILL BE delivered…NOT…Today my paper was
    DROPPED behind my car in the street with no attempt to get it
    near the residence…Everyone in the court had their paper
    delivered the same way…Delivery service is deplorable…

  8. I was going to subscribe till I no test that there was nothing about the Voting machine Fraud was not on the NEWs in the SUN paper. ONE AMERICA NEWS knows more about my state then SUN Paper. or they are paid to look the other way ?? . The DEMOTEX / democraps have the machine fixed. You hit HOGAN and it goes to BROWN Craper

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