telecheck

Contact Telecheck Customer Service

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Contacting Telecheck Customer Service Center

Telecheck is a FirstData company that processes check payments on a retail level by changing a paper check to an electronic debit from the account. There is a risk model involved with clearing the check. If your check or ID returns a red flag, the check will be declined. Telecheck claims there are several reasons why your check was declined, none of which have anything to do with your current balance or credit history.

Contact Info:

Phone Contact Numbers

You can contact Telecheck at the following customer service phone numbers to find out more about the declined message you received. You will not be allowed to find out information about a third-party unless you can prove you have legal rights to private financial information.

  • Declined Checks: 1-800-366-1048
  • Returned Check Collection: 1-800-366-1048
  • Free Annual File Disclosure: 1-800-366-2425
  • Fraud or Identity Theft: 1-800-710-9898

Mailing Address

This address for Telecheck is reserved for customer service issues only. If you paid off a bounced check and you need to send verification to Telecheck, you may also be able to use this address. You cannot send payment for the check listed on the Telecheck files to this address. Never send credit card information through the mail.

Telecheck Services, Inc. 5251 WestheimerHouston, TX 77056

Official Website

The FirstData website offers a small number of pages for the Telecheck services. You can learn how to request your Telecheck report, which is free. In order to request your report you have to reveal personal information, including your social security number, copy of driver’s license, bank account numbers and current address. According to Telecheck, this is the only way the company can locate all of the records associated with your name that belong to only you.

The official website for Telecheck is located at http://www.firstdata.com/telecheck.

Customer Service Email

There is no email address listed for the Telecheck division of FirstData. There have been many requests for email support, but as of October 2012, no email support has been established.

Our Experience

The Telecheck customer service is reserved for customer who’ve had issues with the Telecheck system. When we called, we were greeted with a message that said “this is an attempt to collect a debt”. Nothing on the Telecheck website says anything about debt collection, so we disconnected the call. Do you have experience with Telecheck customer service? Let us know how you were treated and how the customer service team worked to clear the flags associated with your checking account.

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Rating: 1.5/5 (4 votes cast)
Contact Telecheck Customer Service, 1.5 out of 5 based on 4 ratings
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15 Comments on “Contact Telecheck Customer Service
  1. I recived nothing but the run around. Payless submitted the same check twice on the same day, then one check cleared but the 2nd check which should not have been field returned. Now telecheck keeps trying to get recovery fees that are not valid. I have faxed them all the necessary documentation needed ,but I have to wait 30 days for them to investigate. However, they can continue to overdraft my account. No one can tell me when the investigation dept. Recived my information, so I have no clue when it will be resolved. This system is flawed . There should be s better way to correct mistakes that are clearly not the check writters fault.

  2. I recived nothing but the run around. Payless submitted the same check twice on the same day, then one check cleared but the 2nd check which should not have been field returned. Now telecheck keeps trying to get recovery fees that are not valid. I have faxed them all the necessary documentation needed ,but I have to wait 30 days for them to investigate. However, they can continue to overdraft my account. No one can tell me when the investigation dept. Recived my information, so I have no clue when it will be resolved. This system is flawed . There should be s better way to correct mistakes that are clearly not the check writters fault.

  3. These people are very difficult to deal with. You can not get anyone on the phone to help… My bank is now taking over.

  4. Victim of check fraud. Sent all required documents including police report and got another letter from them demanding payment. They have the fax they need to investigate! The checks were written to a big-box company but I was told that once tele-check clears checks they are the ones that suffer the loss of fraud, not the store. This is my grandma, they will never get a penny out of her.

  5. There has got to be some type of governmental agency they report too. I think I will check this out and post the contact. Thy should have some type of written requirements as to how long they can hold or investigate fraud activity. They can’t even tell you if they got your fax or not. This is not right.

  6. I’m sensing that TeleCheck doesn’t employ human beings. I have a problem & can’t reach anyone who actually has the ability to talk. All I get are automated responses from a computer.

    Maybe, we should no longer have human beings living on Planet Earth. People are now extinct. Telecheck should be embarrassed by the way they conduct business.

  7. Telecheck should be banned from operating in the USA! Had a code 4 come up at Wal-Mart, Clerk gave me paper with number to call. Everything was automated, and even after going through what seemed like a hundred prompts, still no human being or answers!!! The I see where if you acy=tually get a human being they cannot speak ENGLISH because they are outsourced to the Phillipines! Gee imagine that…. This company SUCKS!!!!!

  8. I am President/CEO of my credit union. We (the credit union) returned an account holder’s check in error. When I called to report this to Tele-Check I was told numerous times by the representative as well as his supervisor that they could not give me any information on the account. I tried to explain to them that I was not trying to “get” information, that I was trying to “give” them information. I would not recommend this company to anyone.

  9. Just went to get a guitar, was declined check and not because of “No funds”. Just my spending habits are different and that for my protection they cannot approve it because of the recent increase in check fraud.
    I have a bank, and will worry about check fraud with my bank. I do not need a 3rd party telling me I cannot spend my money!!!

  10. I agree with the reviews above, I’m only surprised there aren’t many more. My check was declined at point of service today where I knew full well there were more than adequate funds. I called the number on the DECLINED slip and after looping through the automated cycle requesting details at least three times I actually spoke with someone whose second language was English, who told me my check wasn’t declined for insufficient funds but because my check didn’t meet tele check’s check cashing standards. I was told my account must be new or there wasn’t sufficient check cashing activity. Tele check is going to put themself out of business ( which would probably be a good thing judging from the way they do business ) if people who actually still use checks now and then run into this kind of issue when they do write a check. It’s a shame that technology has completely taken over. I asked several times to speak to someone other than the poor girl on the phone. She kept telling me I could call back anytime, they’re available 24/7 – obviously there is no one who can respond to customer complaints, of which I’m fairly certain there are many.

  11. purchased a pump in Shawnee , Ok at atwoods wrote a check for 290.00 run out to walmart to get two basketball goals one for daughter and one for grand daughter ( birthdays ) 390.00 check declined. Phone call to tele check little girl says you have already written one check and I say yes at atwoods now here at walmart,she says it is not normal for me to write two checks in one day , this is a company check and I write several each day. Ok can we fix this can we the check oked and she says maybe. Second attempt same response second little girl same answer , get me the supervisor , he says two checks one day no no. I ask him if there was a problem with my bank balance and he said I KNOW NOTHING ABOUT YOUR CREDIT OR YOUR BANK BALANCE two checks one day no no refused to call bank. So if there is something less than one that’s my vote. I am contacting walmart also and telling them this same story 390.00 loss for them guess I will go to academy sports.

  12. I don’t know how these people do business if you can’t pay them there was no notice of an issue I found it on my own and have been trying to fix it but I can’t now I’ll get sued charged several years Interest and have a judgment on my credit be cause they would not let me clear this up. What happened to the good old days when you could fix an issue at the store.

  13. After cashing checks all the U.S., suddenly I get denied even with $thousands for back up. In contacting Telecheck I stayed on the line & after listening to all the options I kept pushing button until I found the option to talk to a Rep. Although she was hard to understand (she did speak good english!) because of the speed & up & down of the volumn of her voice, she did, after my constantly
    asking questions & not taking a NO ANSWER, put me on hold a couple of times & telling me to call my bank, came back on line & said they had corrected the problem, & I could write checks again
    without any problem! We will see, because I will write some today!

  14. Trying to get to someone here thru telecheck to find out when walmart and fast lane won’t take my check is impossible to no end. GRRRR. this is a load or BS as I’ve .never written bad. Checks before.

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