telecheck

Contact Telecheck Customer Service

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Contacting Telecheck Customer Service Center

Telecheck is a FirstData company that processes check payments on a retail level by changing a paper check to an electronic debit from the account. There is a risk model involved with clearing the check. If your check or ID returns a red flag, the check will be declined. Telecheck claims there are several reasons why your check was declined, none of which have anything to do with your current balance or credit history.

Contact Info:

Phone Contact Numbers

You can contact Telecheck at the following customer service phone numbers to find out more about the declined message you received. You will not be allowed to find out information about a third-party unless you can prove you have legal rights to private financial information.

  • Declined Checks: 1-800-366-1048
  • Returned Check Collection: 1-800-366-1048
  • Free Annual File Disclosure: 1-800-366-2425
  • Fraud or Identity Theft: 1-800-710-9898

Mailing Address

This address for Telecheck is reserved for customer service issues only. If you paid off a bounced check and you need to send verification to Telecheck, you may also be able to use this address. You cannot send payment for the check listed on the Telecheck files to this address. Never send credit card information through the mail.

Telecheck Services, Inc. 5251 WestheimerHouston, TX 77056

Official Website

The FirstData website offers a small number of pages for the Telecheck services. You can learn how to request your Telecheck report, which is free. In order to request your report you have to reveal personal information, including your social security number, copy of driver’s license, bank account numbers and current address. According to Telecheck, this is the only way the company can locate all of the records associated with your name that belong to only you.

The official website for Telecheck is located at http://www.firstdata.com/telecheck.

Customer Service Email

There is no email address listed for the Telecheck division of FirstData. There have been many requests for email support, but as of October 2012, no email support has been established.

Our Experience

The Telecheck customer service is reserved for customer who’ve had issues with the Telecheck system. When we called, we were greeted with a message that said “this is an attempt to collect a debt”. Nothing on the Telecheck website says anything about debt collection, so we disconnected the call. Do you have experience with Telecheck customer service? Let us know how you were treated and how the customer service team worked to clear the flags associated with your checking account.

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Rate your customer service experience:
Rating: 1.5/5 (4 votes cast)
Contact Telecheck Customer Service, 1.5 out of 5 based on 4 ratings
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9 Comments on “Contact Telecheck Customer Service
  1. I recived nothing but the run around. Payless submitted the same check twice on the same day, then one check cleared but the 2nd check which should not have been field returned. Now telecheck keeps trying to get recovery fees that are not valid. I have faxed them all the necessary documentation needed ,but I have to wait 30 days for them to investigate. However, they can continue to overdraft my account. No one can tell me when the investigation dept. Recived my information, so I have no clue when it will be resolved. This system is flawed . There should be s better way to correct mistakes that are clearly not the check writters fault.

  2. I recived nothing but the run around. Payless submitted the same check twice on the same day, then one check cleared but the 2nd check which should not have been field returned. Now telecheck keeps trying to get recovery fees that are not valid. I have faxed them all the necessary documentation needed ,but I have to wait 30 days for them to investigate. However, they can continue to overdraft my account. No one can tell me when the investigation dept. Recived my information, so I have no clue when it will be resolved. This system is flawed . There should be s better way to correct mistakes that are clearly not the check writters fault.

  3. These people are very difficult to deal with. You can not get anyone on the phone to help… My bank is now taking over.

  4. Victim of check fraud. Sent all required documents including police report and got another letter from them demanding payment. They have the fax they need to investigate! The checks were written to a big-box company but I was told that once tele-check clears checks they are the ones that suffer the loss of fraud, not the store. This is my grandma, they will never get a penny out of her.

  5. There has got to be some type of governmental agency they report too. I think I will check this out and post the contact. Thy should have some type of written requirements as to how long they can hold or investigate fraud activity. They can’t even tell you if they got your fax or not. This is not right.

  6. I’m sensing that TeleCheck doesn’t employ human beings. I have a problem & can’t reach anyone who actually has the ability to talk. All I get are automated responses from a computer.

    Maybe, we should no longer have human beings living on Planet Earth. People are now extinct. Telecheck should be embarrassed by the way they conduct business.

  7. Telecheck should be banned from operating in the USA! Had a code 4 come up at Wal-Mart, Clerk gave me paper with number to call. Everything was automated, and even after going through what seemed like a hundred prompts, still no human being or answers!!! The I see where if you acy=tually get a human being they cannot speak ENGLISH because they are outsourced to the Phillipines! Gee imagine that…. This company SUCKS!!!!!

  8. I am President/CEO of my credit union. We (the credit union) returned an account holder’s check in error. When I called to report this to Tele-Check I was told numerous times by the representative as well as his supervisor that they could not give me any information on the account. I tried to explain to them that I was not trying to “get” information, that I was trying to “give” them information. I would not recommend this company to anyone.

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