Contacting Telecheck Customer Service Center
Telecheck is a FirstData company that processes check payments on a retail level by changing a paper check to an electronic debit from the account. There is a risk model involved with clearing the check. If your check or ID returns a red flag, the check will be declined. Telecheck claims there are several reasons why your check was declined, none of which have anything to do with your current balance or credit history.
Phone Contact Numbers
You can contact Telecheck at the following customer service phone numbers to find out more about the declined message you received. You will not be allowed to find out information about a third-party unless you can prove you have legal rights to private financial information.
- Declined Checks: 1-800-366-1048
- Returned Check Collection: 1-800-366-1048
- Free Annual File Disclosure: 1-800-366-2425
- Fraud or Identity Theft: 1-800-710-9898
This address for Telecheck is reserved for customer service issues only. If you paid off a bounced check and you need to send verification to Telecheck, you may also be able to use this address. You cannot send payment for the check listed on the Telecheck files to this address. Never send credit card information through the mail.
Telecheck Services, Inc. 5251 WestheimerHouston, TX 77056
The FirstData website offers a small number of pages for the Telecheck services. You can learn how to request your Telecheck report, which is free. In order to request your report you have to reveal personal information, including your social security number, copy of driver’s license, bank account numbers and current address. According to Telecheck, this is the only way the company can locate all of the records associated with your name that belong to only you.
The official website for Telecheck is located at http://www.firstdata.com/telecheck.
Customer Service Email
There is no email address listed for the Telecheck division of FirstData. There have been many requests for email support, but as of October 2012, no email support has been established.
The Telecheck customer service is reserved for customer who’ve had issues with the Telecheck system. When we called, we were greeted with a message that said “this is an attempt to collect a debt”. Nothing on the Telecheck website says anything about debt collection, so we disconnected the call. Do you have experience with Telecheck customer service? Let us know how you were treated and how the customer service team worked to clear the flags associated with your checking account.