telecheck

Contact Telecheck Customer Service

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Contacting Telecheck Customer Service Center

Telecheck is a FirstData company that processes check payments on a retail level by changing a paper check to an electronic debit from the account. There is a risk model involved with clearing the check. If your check or ID returns a red flag, the check will be declined. Telecheck claims there are several reasons why your check was declined, none of which have anything to do with your current balance or credit history.

Contact Info:

Phone Contact Numbers

You can contact Telecheck at the following customer service phone numbers to find out more about the declined message you received. You will not be allowed to find out information about a third-party unless you can prove you have legal rights to private financial information.

  • Declined Checks: 1-800-366-1048
  • Returned Check Collection: 1-800-366-1048
  • Free Annual File Disclosure: 1-800-366-2425
  • Fraud or Identity Theft: 1-800-710-9898

Mailing Address

This address for Telecheck is reserved for customer service issues only. If you paid off a bounced check and you need to send verification to Telecheck, you may also be able to use this address. You cannot send payment for the check listed on the Telecheck files to this address. Never send credit card information through the mail.

Telecheck Services, Inc. 5251 WestheimerHouston, TX 77056

Official Website

The FirstData website offers a small number of pages for the Telecheck services. You can learn how to request your Telecheck report, which is free. In order to request your report you have to reveal personal information, including your social security number, copy of driver’s license, bank account numbers and current address. According to Telecheck, this is the only way the company can locate all of the records associated with your name that belong to only you.

The official website for Telecheck is located at http://www.firstdata.com/telecheck.

Customer Service Email

There is no email address listed for the Telecheck division of FirstData. There have been many requests for email support, but as of October 2012, no email support has been established.

Our Experience

The Telecheck customer service is reserved for customer who’ve had issues with the Telecheck system. When we called, we were greeted with a message that said “this is an attempt to collect a debt”. Nothing on the Telecheck website says anything about debt collection, so we disconnected the call. Do you have experience with Telecheck customer service? Let us know how you were treated and how the customer service team worked to clear the flags associated with your checking account.

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Rate your customer service experience:
Rating: 1.4/5 (5 votes cast)
Contact Telecheck Customer Service, 1.4 out of 5 based on 5 ratings
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25 Comments on “Contact Telecheck Customer Service
  1. I recived nothing but the run around. Payless submitted the same check twice on the same day, then one check cleared but the 2nd check which should not have been field returned. Now telecheck keeps trying to get recovery fees that are not valid. I have faxed them all the necessary documentation needed ,but I have to wait 30 days for them to investigate. However, they can continue to overdraft my account. No one can tell me when the investigation dept. Recived my information, so I have no clue when it will be resolved. This system is flawed . There should be s better way to correct mistakes that are clearly not the check writters fault.

  2. I recived nothing but the run around. Payless submitted the same check twice on the same day, then one check cleared but the 2nd check which should not have been field returned. Now telecheck keeps trying to get recovery fees that are not valid. I have faxed them all the necessary documentation needed ,but I have to wait 30 days for them to investigate. However, they can continue to overdraft my account. No one can tell me when the investigation dept. Recived my information, so I have no clue when it will be resolved. This system is flawed . There should be s better way to correct mistakes that are clearly not the check writters fault.

  3. These people are very difficult to deal with. You can not get anyone on the phone to help… My bank is now taking over.

  4. Victim of check fraud. Sent all required documents including police report and got another letter from them demanding payment. They have the fax they need to investigate! The checks were written to a big-box company but I was told that once tele-check clears checks they are the ones that suffer the loss of fraud, not the store. This is my grandma, they will never get a penny out of her.

  5. There has got to be some type of governmental agency they report too. I think I will check this out and post the contact. Thy should have some type of written requirements as to how long they can hold or investigate fraud activity. They can’t even tell you if they got your fax or not. This is not right.

  6. I’m sensing that TeleCheck doesn’t employ human beings. I have a problem & can’t reach anyone who actually has the ability to talk. All I get are automated responses from a computer.

    Maybe, we should no longer have human beings living on Planet Earth. People are now extinct. Telecheck should be embarrassed by the way they conduct business.

  7. Telecheck should be banned from operating in the USA! Had a code 4 come up at Wal-Mart, Clerk gave me paper with number to call. Everything was automated, and even after going through what seemed like a hundred prompts, still no human being or answers!!! The I see where if you acy=tually get a human being they cannot speak ENGLISH because they are outsourced to the Phillipines! Gee imagine that…. This company SUCKS!!!!!

  8. I am President/CEO of my credit union. We (the credit union) returned an account holder’s check in error. When I called to report this to Tele-Check I was told numerous times by the representative as well as his supervisor that they could not give me any information on the account. I tried to explain to them that I was not trying to “get” information, that I was trying to “give” them information. I would not recommend this company to anyone.

  9. Just went to get a guitar, was declined check and not because of “No funds”. Just my spending habits are different and that for my protection they cannot approve it because of the recent increase in check fraud.
    I have a bank, and will worry about check fraud with my bank. I do not need a 3rd party telling me I cannot spend my money!!!

  10. I had a check declined for the amount of $43. something. I spoke to a representative of Telecheck. I was told it was denied because there was a change in how my check was formatted. I have ordered checks for the past few years called Serenity checks by Bradford exchange. The important identifying information has not changed for three years. There is a serenity message written in white just below the amount line. Recently the printing of the message has changed position from below check amount line to above the check number . These are printed two checks in a row with the message alternating positions. This message has nothing to do with the pertinent information on the check. I do not understand if I wrote 27 checks in a six month period ranging from $16.00 to $ 1100.00 why suddenly there is a problem with my checks being accepted.You are not helping the vendors by making their customers looking shady and causing a backup in the line. Also your solution to this problem is to have the rejected person call you and deal with a recording in a crowded store. Belive me your systems of recording you need a extreme amount of in formation and a pencil in order to reach a human being which you will not get unless you can input the number sequence in a fast manner.

  11. I have had contact with this company twice now in the last week. I do not know what their criteria is for declining checks but the one I wrote last night to Dollar General for $30 was declined because I hadn’t written check there before! What the hey! The previous one is because they said I didn’t have any “check writing history”. I write 100s of checks. I don’t like carrying cash and don’t have a debit card. The girl I talked to last night had to be in a foreign country because I could hardly understand her! Now I’m afraid to write another check because it is extremely embarrassing to have a check declined at the register.

  12. My check was declined for Code 1. When I called, I was told it
    was because you had no information about me. That in it’s self
    should have been a clue to you. I was humiliated for no apparent]
    reason in front of the clerk and the people in line behind me.
    Then you rep had the nerve to tell me I should wait seven days
    before I write another check. I’ve had the same account for 20
    years and am not in the habit of writing bad checks. If this
    happens again, my attorney will contact you.

  13. Last night I was running low on gas I had lost my visa card was forced to use my check book however in doing so I was declined the use of my check .I called is morning to see why and was told statistically my check was a risk because tele-check had no history of me or my acct.Thank you tele-check for putting me at risk of running out of gas in the middle of the night,and for assuming I was writing a bad check!because you have no record of me ,you have no record because I use my debit card You just lost your customer a customer!I will check to see what check service is used before buying anywhere !

  14. I am a senior and I have had a checking account at the same bank for over fifty years. During that time I have NEVER had a check that did not clear. This was the FIRST time my check was declined. It was the most embarrassing thing to be told your check is being declined. I don’t know what methods you are using but it is not good for customers. When I questioned your staff they were like parrots repeating what they have been programmed to say. To rate your service I would say your company should be decline and their service contract voided.

  15. I have been writing checks for more than 40 years to Bed Bath & Beyond, Stop % Shop, Wal Mart and a slew of others who are all “vendors of Telelcheck. I do not use debit or credit cards. Last week out of the blue all my checks were declined for payment through this company. When I called them I was told there was nothing wrong with my account or checks, but that I needed to write more checks to build up a base file. How ridiculous is that when they decline all my checks. Im 62 years old and now I need a “abase. The service person sounded bored and had absolutely no helpful information. Guess Ill have to take all my money out of the bank and carry it, since apparently I wont be able to write a check anymore. This company is terrible and all their vendors need to be notified.

  16. I agree with the reviews above, I’m only surprised there aren’t many more. My check was declined at point of service today where I knew full well there were more than adequate funds. I called the number on the DECLINED slip and after looping through the automated cycle requesting details at least three times I actually spoke with someone whose second language was English, who told me my check wasn’t declined for insufficient funds but because my check didn’t meet tele check’s check cashing standards. I was told my account must be new or there wasn’t sufficient check cashing activity. Tele check is going to put themself out of business ( which would probably be a good thing judging from the way they do business ) if people who actually still use checks now and then run into this kind of issue when they do write a check. It’s a shame that technology has completely taken over. I asked several times to speak to someone other than the poor girl on the phone. She kept telling me I could call back anytime, they’re available 24/7 – obviously there is no one who can respond to customer complaints, of which I’m fairly certain there are many.

  17. purchased a pump in Shawnee , Ok at atwoods wrote a check for 290.00 run out to walmart to get two basketball goals one for daughter and one for grand daughter ( birthdays ) 390.00 check declined. Phone call to tele check little girl says you have already written one check and I say yes at atwoods now here at walmart,she says it is not normal for me to write two checks in one day , this is a company check and I write several each day. Ok can we fix this can we the check oked and she says maybe. Second attempt same response second little girl same answer , get me the supervisor , he says two checks one day no no. I ask him if there was a problem with my bank balance and he said I KNOW NOTHING ABOUT YOUR CREDIT OR YOUR BANK BALANCE two checks one day no no refused to call bank. So if there is something less than one that’s my vote. I am contacting walmart also and telling them this same story 390.00 loss for them guess I will go to academy sports.

  18. I don’t know how these people do business if you can’t pay them there was no notice of an issue I found it on my own and have been trying to fix it but I can’t now I’ll get sued charged several years Interest and have a judgment on my credit be cause they would not let me clear this up. What happened to the good old days when you could fix an issue at the store.

  19. After cashing checks all the U.S., suddenly I get denied even with $thousands for back up. In contacting Telecheck I stayed on the line & after listening to all the options I kept pushing button until I found the option to talk to a Rep. Although she was hard to understand (she did speak good english!) because of the speed & up & down of the volumn of her voice, she did, after my constantly
    asking questions & not taking a NO ANSWER, put me on hold a couple of times & telling me to call my bank, came back on line & said they had corrected the problem, & I could write checks again
    without any problem! We will see, because I will write some today!

  20. Trying to get to someone here thru telecheck to find out when walmart and fast lane won’t take my check is impossible to no end. GRRRR. this is a load or BS as I’ve .never written bad. Checks before.

  21. Check denied at hometown merchant. Code 3. Went thru all of their automated crapola. Finally talked with a nearly non-English speaking rep. Was told that there had been too much activity on my checking account. Never in my life have I had any bank or credit issues. I told them that the level of activity on my account is none of their damn business. Yes we’ve been writing a lot of checks because we’re in the middle of a move. My poor husband tried to write a check at the same merchant, same result because it was within 6 days of the 1st denial. One of his co-workers was at the check out counter at the same time his check was denied. Very embarrassing. We have excellent credit and our check amount of approx $50 from an account with over $25,000 available. We just paid $400,000 cash for a property and have a check for $50 denied??? Beyond angry. Going to have a talk with the merchant. Although I’m sure they won’t change their entire system because of my $50 issue, if this continues they will lose my business. Hey Telecheck, if you actually read this you just might want to get a hold of me & issue an apology.

  22. I had a very similar experience to Karen Jones with Telecheck. After having repairs done on my truck, I tried to pay with a check in the amount of $550.06. Upon being denied acceptance by the cashier, I asked why my check was decined and he couldn’t tell me. He gave me the Telecheck receipt and I called the number given. I listed the transaction number and found out that my account was associated with identified risks. When I was finally able to talk to a representative of Telecheck, her accent was so thick that I could barely understand her. After asking her to repeat herself numerous times, I basically learned that my account was too new, one month old, having recently moved to another state, and I had not written enough checks on it. This is true. I seldom write checks and normally use credit cards that I payoff in full monthly. Like Ms. Jones, I have several thousands of dollars in my account and have never been denied a check being accepted before. I always thought that such services were able to verify whether or not you have enough money in your account to cover the check being written, but this is not the case. It is based on factors programmed in some computer. I paid the mechanic by credit card. I plan to tell him that I will not use his services again unless he stops using this company.

  23. Absolutely criminal that in 2014 this company, used by so many merchants is allowed to run rough shod over customers. Customers have no recourse with this company and no way to speak with a real person who can listen and correct issues. The fact that that are allowed to run items over and over again horrible. I have letters from my bank saying the error was the banks fault, but nothing matters to telecheck. they continue to wreak havic and cause unnecessary stress. fortunately my bank keeps refunding the nsf fees and returning their constant drafts, but enough is enough.

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