Contacting TBS Customer Service Center
TBS (Turner Broadcasting System) is a communications company founded in 1979 by Ted Turner. The company is a part of Time Warner and broadcast channels, including, TCM, truTV, Boomerang, Adult Swim, cartoon Network, TNT, HLN and CNN.
When you have a question or concern for the customer service team, a representative can be reached by phone, email, traditional mail and through social media. The customer service team is available Monday Through Friday 8am to 5pm; Saturday 10am to 5pm.
Phone Contact Numbers
- Corporate Office: 1-404-827-1700
TBSOne CNN CenterAtlanta, Georgia 30303
Customers visiting the TBS website http://www.tbs.com/ have the opportunity to review the current lineup of show and view past shows on the website. You can also view clips and behind the scenes footage of your favorite TBS shows. If you want branded merchandise, there is a portal leading you to the online store.
If you have questions and post them on the social media pages of TBS, the customer service team has answers. We found several customers questions on the pages and appropriate responses from the customer service department. When you have difficulty reaching an agent through other means, we recommend using the Facebook page or the Twitter page.
- Facebook: https://www.facebook.com/#!/TBSveryfunny?fref=ts
- Twitter: https://twitter.com/tbsinc
- Twitter: https://twitter.com/tbsveryfunny
Customer Service Email
When we visited the TBS website, we noticed there was only two customer service email addresses; one for media inquires and the other pertaining to the online shop. We sent a message to the online shop and asked for information relating to seasonal returns. We wanted to know if the return policy was the same as merchandise purchased after the holiday. We will inform you of the results of our inquiry when the customer service team responds.
- Customer Service: firstname.lastname@example.org
- Customer Service: http://shop.tbs.com/tbs/layout/cspopup.html?cs=http%3A//turnerstores.custhelp.com/cgi-bin/turnerstores.cfg/php/enduser/ask.php
Contacting the customer support team was great. We encountered the standard automated system, but were surprised when we were able to speak to a live agent in less than 2 minutes. The automated system provided an option, 0, to connect with the agent. After selecting the appropriate option, there was no wait time. The conversation lasted approximately 4 minutes from start to finish. At the end, we can say all of our concerns were addressed. We like the customer service team at TBS. Can you say the say regarding your customer service experience? Share your thoughts and concerns with us in the comment section below.