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Contact TBS Customer Service

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Contacting TBS Customer Service Center

TBS (Turner Broadcasting System) is a communications company founded in 1979 by Ted Turner. The company is a part of Time Warner and broadcast channels, including, TCM, truTV, Boomerang, Adult Swim, cartoon Network, TNT, HLN and CNN.

Contact Info:

When you have a question or concern for the customer service team, a representative can be reached by phone, email, traditional mail and through social media. The customer service team is available Monday Through Friday 8am to 5pm; Saturday 10am to 5pm.

Phone Contact Numbers

  • Corporate Office: 1-404-827-1700

Mailing Address

TBSOne CNN CenterAtlanta, Georgia 30303

Official Website

Customers visiting the TBS website http://www.tbs.com/ have the opportunity to review the current lineup of show and view past shows on the website. You can also view clips and behind the scenes footage of your favorite TBS shows. If you want branded merchandise, there is a portal leading you to the online store.

Social Media

If you have questions and post them on the social media pages of TBS, the customer service team has answers. We found several customers questions on the pages and appropriate responses from the customer service department. When you have difficulty reaching an agent through other means, we recommend using the Facebook page or the Twitter page.

Customer Service Email

When we visited the TBS website, we noticed there was only two customer service email addresses; one for media inquires and the other pertaining to the online shop. We sent a message to the online shop and asked for information relating to seasonal returns. We wanted to know if the return policy was the same as merchandise purchased after the holiday. We will inform you of the results of our inquiry when the customer service team responds.

Our Experience

Contacting the customer support team was great. We encountered the standard automated system, but were surprised when we were able to speak to a live agent in less than 2 minutes. The automated system provided an option, 0, to connect with the agent. After selecting the appropriate option, there was no wait time. The conversation lasted approximately 4 minutes from start to finish. At the end, we can say all of our concerns were addressed. We like the customer service team at TBS. Can you say the say regarding your customer service experience? Share your thoughts and concerns with us in the comment section below.

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Rating: 1.0/5 (2 votes cast)
Contact TBS Customer Service, 1.0 out of 5 based on 2 ratings
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40 Comments on “Contact TBS Customer Service
  1. This station has a lot of good shows. But the voice track is always way off. It is a total problem if you want to watch a show. Sometimes you can be watching a show and no problem then right in the middle of it it the voice track is out of wack. Wish they would fix it

    • I agree with Baltimore-bias and ED commercials. Ugh! But if it was Ron Darling with Johnson on the KC games, I enjoyed the games on TV more than I have in many years. The comments and analysis of the game I love, played and coach were spot on. The only thing better was the day I heard McCarver was retiring from announcing. Good job TBS, and thank you.

  2. There is no valid reason Keith Oberman should hold any job in broadcasting, let alone on an established channel like yours. Please let me know when you have righted this.

  3. Rays vs Indians. Very annoying sound affect being used every time the catcher receives the ball or the batter hits it. Sounds very fake and it needs to be taken off. It’s obvious the are trying to enhance the sound but it is horrible. Please remove in future playoff games.

    Thanks

  4. I would like to comment on the horrible play by play announcers calling game one of the Dodgers @ Braves. I have heard better commentating in the men’s restroom. Damn get chip and Joe

  5. I am watching the Dodger/Braves on your network, this is California time, before 8:00. You are running a viagra commercial and I have my grandkids watching the game. INAPPROPRIATE for kids still up watching the playoff game. I don’t care how much $$ they pay you, think about your own young kids, Think about it, Please.

    • Absolutely terrible advertisement placement, during the MLB Postseason games we have had to watch for the Viagra commercial every game. What moran even dreamed this was the audience to run the ad for? This is a WHOLE family event. It is appalling TBS couldn’t identify how wrong this advertiser is for this audience. Have some decency and pull that horrible ad. It truly ruins all advertisers, because we just mute or pause & fast forward through all the ads.

      • Totally agree. It seems like they are trying to convince you that you have ED(subliminal advertising?) Bad enough that advertising has gone as far as they have, and the newest one with the blonde laying down and being very provocative, makes for interesting viewing for the kids!! Regardless, TBS makes the decision to air them during the game.

  6. Really announcers for Tampa Bay vs Boston couldn’t be more bias – who is giving them their paychecks ??? Is it Tampa Bay or TBS?????

  7. What an idiot calling Beltran-Holiday on an out….Why do we have to put up with jerks.
    Keith Oberman is a joke…get him off the pregame.

  8. Playoff announcers are the worst they don’t get players names correct. They say Fly ball to right Holiday under it for the out. Gee Holiday is the white guy over in left field where he always plays. Also Wainright is the Cardnials ace not the Covers. They didn’t do their homework on the teams worst announcing job I have erer seen and I seen Brett Musburger announce.

  9. Yes, Keith Oberman is an intelligent man. Yes, we all know he is a flaming liberal and has been fired from every job he’s had because he’s an obnoxious know it all. I really liked him when he started at ESPN because he is smart and was different than the rest of them. But his one man, aren’t I brilliant performance on TBS makes me want to puke. One of the most insufferable assholes of all time.

  10. the baseball games should be on regular tv! it is america’s national past time but if you don’t have cable you can’t watch it. LAME!

  11. Have to say the announcers you have calling the NLCS are just awful. Not knowing a player’s name or stats is one thing, but their commentary is so pro-Dodgers, its not even funny. It wouldn’t kill them to throw a compliment the Cardinals’ way every now & then. They had the best record in baseball this season, they’ve been to the post season more than any other team since 2000 & they’re leading the series! Give them some credit! If you’re gonna host the best of the best in baseball, you should get some better announcers. Not a fan.

  12. I was watching Conan about a week ago, and then this weird, quirky guy came on. I wasn’t really paying attention until I saw the monologue. Where did you get this guy?! He’s hilarious. I’ve been watching every show to see if I would get tired of it, but I’ve actually been liking it more and more. Pete Holmes is awesome after Conan. Conan gets celebrity and athlete interviews and it’s very structured, but what’s fantastic about the Pete Holme’s show is that his guests are his friends or people he admires – and there is no book, tv show, or movie to promote. It’s a very refreshing style of late night. I hope you guys keep the show on because it got me really enjoying late night again. Conan was getting a little too serious and drab, but the Pete Holmes show makes both Conan and his show more refreshing.

  13. I love TBS! It has so many of my favorite shows. But, just one suggestion. Maybe you could have more news shows in the morning. Instead of putting a rerun of another show on i would prefer a news show. Other than that, I love TBS!

  14. TBS have resorted to playing a show’s opening credits and show SIMULTANEOUSLY, to fit as much advertising content as possible. Ridiculous.

    Don’t think this sort of thing goes unnoticed.

  15. What crap fills the air waves these days, with the show “Mom” being just one more example. I sat back and watched a bit of “Mom” this evening, and was disgusted by all the lame humor. I’m sick and tired of all pro-homo, pro-drug and pro-sex crap being pushed today. It’s clear that the big boys (or girls) at TBS must be a bunch of full grown infants with poop on their brains to air this kind of trash.

  16. Im really upset that u took the show Are we there yet off weekdays@ 8am.. that was my favorite show..any chance in it returning?

  17. Ive seen the same 15 or so episodes of Big bang theory at least 3 times in the last month or so. Im about sick of the same ones over and over and over. When are you gonna show some of the other episodes?

  18. It is 830 on Tuesday evening. A night we have been waiting for 29 years. The Royals make the post season and the whole family is enjoying the game. Then a vulgar Viagra commercial comes on. Isn’t it bad enough we have hear about erectile dysfunction between every inning ? Now we get the whole thing explained to us in how and when an erection works or fails. Really? Can we get some boundaries. Now I get to explain to my children what that is all about. We have gone way too far. TBS… understand your audience. Last I looked, baseball was a family sport. I implore you to review your advertising spots and rid yourself of these ads.

  19. If I wanted to buy groceries in the DR I would contact Pedro Martinez. However, I’m watching BB in the US and don’t need to listen to this lop try and speak English.

  20. i am absolutely besides myself with the broadcast of the American League playoff game between the Detroit Tigers and Baltimore Orioles. Your announcers are pro Orioles and con Tigers. I will continue to watch games but you can bet your bottom dollar I will be listening to Detroit radio broadcasters. After the playoffs I will never watch TBS no matter what’s on. Your broadcasters are biased and not fare to both teams. To me that is a sin

  21. watching detroit tigers-baltimore orioles game.
    never have i heard such biased play by play by
    announcers like the yahoos that are announcing tonight.
    i’m so angry i don’t think i will watch tomorrow’s game.
    i will listen to it on the radio!!!!!!!!!!!

  22. Watching the division series of baseball of the Detroit tiger vs Baltimore Orioles , the horrible play by play announcers are not able to say players names correctly and are for one team only . I would suggest allowing each team at home have their own announcers. I decided to listen to the radio and turn off the sound on your tv station.

  23. America’s Favorite past time is worth commercials advertising erection help….Horrible for the kids —-I think TBS should be fined for showing the Viagra commercials, girl sprawled across the screen talking about sex etc and the kids want an explanation.. After these games I won’t ever use TBS..I find it in very bad taste and when you call they right away put you over to a leave a message line.

  24. While watching a Seinfeld episode on On Demand There was a commercial for the MLB Wild Card Game between the Royals and the Athletics tonight at 7:30 PM. This was 4 days ago now. Please stop playing that spot. Thank you.

  25. So this year we have to prematurely explain Viagra and Cialis to a 6 year old and dodge explaining what an erection is. Can’t wait for next years sponsor; Trojan, KY… Families watch the playoffs. Idiots, know your target audience and fire your marketing VP that signed off on it.

  26. I WOULD LIKE TO KNOW WHY THE BASEBALL PLAYERS AREN’T WEARING PINK FOR CANCER AWARENESS MONTH? THE FOOTBALL PLAYERS ARE WHATS WRONG WITH THEM? THEY ARE MORE INTERESTED IN WEARING THEIR JEWERLY AND THEIR STUPID LOOKING BEARDS THAT LOOK LIKE ISIS! WHEN ARE THESE PLAYERS EVER GOING TO GROW UP AND REALIZE IT IS NOT ALL ABOUT THEM? BUT I REALIZE MOSTOF THE PLAYERS ARE NO SMARTER THAN A 3RD GRADER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  27. What’s with the partiality in the MLB Playoff games? I realize that Kansas City hasn’t been there for 29 years but the amount of attention the announcers spend praising that team, and the camera work spent on the Royal players is ridiculous. Roll the film and it is completely biased for Kansas City. Completely unprofessional and sad

  28. Can you please add a features to you Baseball Playoffs, (1) Due up next! Nice to know who the next three batters are going to be. Can you show the bull pin so we can see who is warming up every now and then?! Your Baseball Playoff broadcasters are terrible! Incorrect facts stated all the time, boring and just monotone.

  29. Get Dennis Eckersley off the post season broadcast he’s the most impartial analyst on the post season. Baltimore has played great and he discounts everything that Baltimore has accomplished. He’s horrible. Go back and listen to his comments so far and you will agree.

    • Your right. I think he needs to be taken off the broadcasting. He is for sure a Kansas City fan.
      This is very Bias. The camera spends most of the time in the Kansas City dugout!

  30. Why do you have to have the very suggestive Viagra and Cialis ads during the baseball playoffs??? Have you watched these ads with your child or grandchild and had to answer questions about why you should check with your doctor to see if your heart is strong enough to have sex before using these drugs and other more specific questions? Kids don’t need to get their sex education from a seductive female on tv!!! Are there no other companies that would sponsor the baseball playoffs??? Or are you greedy enough to take the highest bidder and not care about the age of your audience and what you are advertising?

  31. MLB coverage with erectile dysfunction ads? What the heck. My my young boys are watching this. Are you that insensitive?

  32. While watching the baseball with our grandchildren, we turned you off during your commercial. Why would you put a Viagra commercial on and talk about erection. How nice and no more watching TBS.

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