taxact

Contact TaxAct Customer Service

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Contacting TaxAct Customer Service Center

TaxAct is a popular online tax preparation software that offers personal, business, federal and state income tax filing options. The company pledges customers get the maximum refund when they use TaxAct online. As of 2013, customers can file federal income tax returns free of charge. The free filing offer is NOT limited to simple returns, as is the case with many online tax services.

Contact Info:

Phone Contact Numbers

TaxAct customer services hours are from 8 AM to 5 PM Monday to Friday CT. You can call for technical, customer service and sales assistance.

  • TaxAct Phone Number: 1-319-373-3600
  • Technical Assistance: 1-319-373-4514
  • Sales: 1-800-573-4287
  • Sales Direct: 1-319-265-6500
  • Remove Email: 1-888-378-4396

Mailing Address

You can also choose to write to TaxAct customer service, but writing is not the ideal option if you are having trouble using the software. Filing taxes is a time-sensitive activity so calling or emailing customer service may be a faster option.

2nd Story Software IncAttn: TaxAct Customer Service1425 60th St NESte 300Cedar Rapids, IA 52402

Official Website

We found the official website for TaxAct located at http://www.taxact.com/. This is the site for tax preparation and customer service. The tax preparation side of the site is detailed and secure, but we found the customer service side a little lacking in terms of available information. The phone numbers listed are not toll free and phone support may come with a charge.

Social Media

If you are a social media guru and you want to connect with TaxAct online, check out these popular social media pages.

Customer Service Email

Email support for TaxAct customers is always free, according to the official website. We assume that means other forms of customer service at NOT free. If you want to contact TaxAct customer service by email you can write to:

You also have the option to route your customer service email using the question and answer page at http://www.taxact.com/tsupport/support_request.asp.

Our Experience

We called the TaxAct phone number listed for consumer relations. We reached the 2nd Story Software company, not TaxAct. You can wait on the line for an agent without sorting through multiple options, but you will need account information to verify your identity if you have an account. If you do not have an account you can ask questions about the software using the Sales phone number listed above. If you feel uncomfortable sharing account information over the phone, email customer service is the best option.

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Rating: 1.0/5 (1 vote cast)
Contact TaxAct Customer Service, 1.0 out of 5 based on 1 rating
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8 Comments on “Contact TaxAct Customer Service
  1. I need to know if I can direct deposit my funds after my taxact Visa card was returned by the mailman and I have no address to forward my mail too……

  2. blairing, loud, disjointed, rushed. they could find better software for managing incomming calls for free at tucows. here is a company that cleary looks like it does not give a damn.

  3. Terrible, 1st time to file and the info was sent in incorrect. Now I have to amend this due to the software not guiding me to apply the correct in , I do hope sending this amend in will go threw, I do not expect a charge from you!!! No help when asked by email and the Phone was not in service.

  4. tried for a couple of hours to continue my 3 year relationship….ridiculously poor web navigation (kept getting thrown out to the sign on page due to 2011 questions!!!) Paid whatever it cost for turbotax cause this website sucks!!!!!!!!! could not have been more frustrated. used last year login and when that didn’t work tried to become new user TWICE. had no problem with “their” website….to bad u lost my business

  5. question? I file my return with you people and i dont receive it and i dont know what to do.I need so help can someone tell me what to do please

  6. I need to cancel my paper work I was having a hard time trying to file with no success, I answered most all the questions but never filled in any numbers, I just need to cancel and get my 12.99 back

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