Contacting TaxAct Customer Service Center
TaxAct is a popular online tax preparation software that offers personal, business, federal and state income tax filing options. The company pledges customers get the maximum refund when they use TaxAct online. As of 2013, customers can file federal income tax returns free of charge. The free filing offer is NOT limited to simple returns, as is the case with many online tax services.
Phone Contact Numbers
TaxAct customer services hours are from 8 AM to 5 PM Monday to Friday CT. You can call for technical, customer service and sales assistance.
- TaxAct Phone Number: 1-319-373-3600
- Technical Assistance: 1-319-373-4514
- Sales: 1-800-573-4287
- Sales Direct: 1-319-265-6500
- Remove Email: 1-888-378-4396
You can also choose to write to TaxAct customer service, but writing is not the ideal option if you are having trouble using the software. Filing taxes is a time-sensitive activity so calling or emailing customer service may be a faster option.
2nd Story Software IncAttn: TaxAct Customer Service1425 60th St NESte 300Cedar Rapids, IA 52402
We found the official website for TaxAct located at http://www.taxact.com/. This is the site for tax preparation and customer service. The tax preparation side of the site is detailed and secure, but we found the customer service side a little lacking in terms of available information. The phone numbers listed are not toll free and phone support may come with a charge.
If you are a social media guru and you want to connect with TaxAct online, check out these popular social media pages.
- Facebook: http://www.facebook.com/pages/TaxACT/56510866520
- Twitter: http://www.twitter.com/TaxAct
- Google Plus: https://plus.google.com/112277582473963994808?prsrc=3
- Pinterest: http://pinterest.com/taxact/
Customer Service Email
Email support for TaxAct customers is always free, according to the official website. We assume that means other forms of customer service at NOT free. If you want to contact TaxAct customer service by email you can write to:
- Customer Service: http://www.taxact.com/tsupport/support_request.asp#email_step2
You also have the option to route your customer service email using the question and answer page at http://www.taxact.com/tsupport/support_request.asp.
We called the TaxAct phone number listed for consumer relations. We reached the 2nd Story Software company, not TaxAct. You can wait on the line for an agent without sorting through multiple options, but you will need account information to verify your identity if you have an account. If you do not have an account you can ask questions about the software using the Sales phone number listed above. If you feel uncomfortable sharing account information over the phone, email customer service is the best option.