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Contact Target Customer Service

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Contacting Target Customer Service Center

Target is one of the largest major retailers in the United States. The company target audience is the upper middle class who want a product that is just as affordable as Walmart, but don’t want the Walmart name. Target stores are designed much like higher-end stores, but prices are moderate. Some Targets offer Starbucks, a small restaurant and a complete grocery side with affordable food and deli items.

Contact Info:

Phone Contact Numbers

The Target customer service department is available to answer just about any product or order question you have. There are no customer service hours listed on the Contact Us page.

  • Customer Service: 1-800-591-3869
  • Product Information: 1-800-440-0680
  • Clinics and Pharmacies: 1-877-798-2743
  • Gift Registry: 1-800-888-9333 or 1-800-591-3869 (online registry)
  • Target Corporate: 1-612-304-6073

Mailing Address

The Contact Us page is limited in the information it provides to customers, but we were able to finally locate the customer service email address in the Privacy Policy.

Target StoresTarget Executive OfficesP.O. Box 9350Minneapolis, MN 55440

Official Website

Customers can shop, check order details and contact a customer care representative from the official Target website at http://www.target.com. The customer service information is listed on the Contact Us page. That information includes specialty departments, financial services and more.

You can also choose to visit other sites to contact Target customer service like Facebook or Twitter.

Customer Service Email

Sometimes it is easier to send an email, especially if the issue at hand is not time sensitive. The customer service email is not available to contact Target, but we did find an email form for the order department https://www-secure.target.com/HelpFormLinkPageView?catalogId=10051&langId=-1&storeId=10151&krypto=YlViooHjPKGi%2BMFLQz43%2BCt2dE3vGVtI8qWb2R1vv80k1zXpHe66TseDRg7hqrouWkSPto%2BnVGTU%0Ac0yeWYhvKoNThLxO8qcR%2Fa%2FKlchtlraHqz8WMmeTa2srCcHB8DrCvgU%2BiXZjHUWkZcEqvFC2v70Z%0ANYdeYI0Uz6RHeO%2FCq4tcCbYeu2bxCQ%3D%3D&ddkey=http:HelpFormLinkPageView. You can use this form if you’ve placed an order via Target online. If you need to contact Target for another reason, check out the HELP page for additional email forms.

Our Experience

The Target customer service phone number is for Target.com – not the Target stores customer service line. You can press 0 to be immediately transferred to an agent. There was no wait time at all before Nina answered the line. We asked Nina for the number for Target corporate. She did not bother asking why we wanted the number; she just placed us on hold for about 30 seconds and came back with the number for Target corporate. Customers can press 1 and then 1 for English or 2 for Spanish to reach the Target Guest Relations department.

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Rating: 1.7/5 (50 votes cast)
Contact Target Customer Service, 1.7 out of 5 based on 50 ratings
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78 Comments on “Contact Target Customer Service
  1. Your Black Friday sell sucks. You advertised you buy ANY Ipad starting at$339, you get a $60 target gift card for free. The AD is false and the store at Cockeysville MD didn’t have it. My son stayed outside the store an waited for 5 hours for nothing. He even talked to the store manager and he said they had them inside. What a joke! It is such a shame!

  2. A couple of years ago I purchase the following lights
    and now need replacement blubs. Looked in the store yesterday. But could not find any. Where do I go???
    Transparent Clear C G30 light set.
    On label #’s 051 04 0301 $7.99 Under PC lines28208 20257

    Hope all this info helps you find what I need. Thank you

  3. Hi just wanted to comment on your customer service on the 1-800 # I tried to order 4 items on the internet today Dec 1 once we put all info in and pressed to complete order it just dissappeared so we called to confirm and didnt catch the guys name who helped us because We couldnt understand him I have patience but it took almost 25min and our order was taking tooooooo long I had to spell everything out not once but 3x to 4x ughhh finally my hubby told him we change our mind we went to lunch and called again we had the pleasure to have a gentleman named Pery Beasley help us out wow great service and he spoke clearly and made sure all addresses and #’s where correct very professional and completed our order in a timely matter Thank you Mr.Beasley and your customer service should hire more guys like Pery Sincerely Mrs. Sixtos

  4. I placed an order on 11/14 for my new Sharp 60″ TV, and it arrived 11/27 damaged. I called your customer support immediately and I was told that you scheduled a pick up for my damaged TV the following day, and a new order was placed for my replacement (a TV that isn’t damaged) The customer service rep was named Simon…… Simon lied to me because an order for the new TV was never placed!
    I was supposed to receive the new TV (That actually works)the week of 12/3, and when I called on 12/5…… 68minutes later , I was told the replacement order was never submitted!

    “Customer Service” didn’t bother to contact me. After I placed a new order, they want to charge me an additional $169 for shipping and void the $100 Sharp discount I used for the first order.
    You delivered a damaged product, and didn’t bother to tell me that you didn’t place an order for the replacement, and now you want to charge me more for your mistake? No thanks! Fix this, or you will lose a customer/fan for life!

    Shame on your customer service…. I thought Target was better than this!

    I’m willing to pay the original price, but I won’t pay for your incompetence. Order # 101001743607

  5. I am TRULY concerned of the customers but especially the STAFF of this store. Last night this store made several announcements of the store closing for the night yet there were two customers still in the store arguing and using profanity with eachother. I left the store, went to the car to put my belongings away. Waited in my vehicle to see if these two customers were going to leave because I felt threatened. About 15-25mins later the girlfriend of the couple went out and later returned BACK into the store about 5mins later way past the point the store was closed. I DID NOT UNDERSTAND why Target would even let a woman back into the store after being irate, screaming and yelling so loud into the store with her boyfriend to claim an item. I am truly shocked, angry and irritated by the “professional” security of this particular store that would REOPEN the doors to let an angry customer back into the store (not knowing if armed or robbery) to claim items or such. When will you ever learn? PROTECT YOUR EMPLOYEES AND STAFF!! When the doors are shut and secure, the shall be! If this report is not submitted to the proper coordinators, I will proceed further. PROTECT YOUR EMPLOYEES!

  6. as a Canadian spending five months in FL; I have been unable to obtain a Target credit card (though I am fully credit worthy (owning a mortgage-free home in both country’s). Home Depot, Macy’s and Dillards issued cards when requested, but your system cannot understand Canadian drivers license and Social Insurance numbers etc. Surely your system can be updated to accomidate me and other Canadians. We refuse to pay 5% more than other customers using Target Cards…..

    Your comments please………..
    D.W.Cameron

  7. I was in the target store this evening and observed a dispicable display by the cashier and then the manager while in the staten island store this evening. The cashier verbally accosted a customer on her line. The customer turned to the manager for support and the manager stated, ” I can’t get in trouble for this”. I was so disgusted and saddened by what I observed that I walked out of the store and will not shop in Target Staten Island again. The other customers around me were equally shocked. Sad.

  8. I was very unhappy after shopping with my granddaughter at the Target store in Murfreesboro, TN tonight. Several signs in the jewelry section said 50% off second piece of jewelry mix and match. At the checkout desk, we were charged full price and told a different understanding of the advertisment. I told the checkout clerk and another employee who seemed to be a supervisor. Rec#2-2349-1126-0081-7161-4 VCD#752-255-749 from my receipt.

  9. Yesterday approximately 12:30 I was at the Baytown Texas Target located on Garth Rd. I was very careful with what I purchased because as I’m sure you are aware, the economy is tough right now. Even though I work full time and make a decent living I am still conscious about my spending. I finished selecting my purchases and was checking out. My total was around $296.00 and still had 3 items left. They were men’s pajamas the set, top and bottom. The ladies sets were on sale for 9.99 so when I saw the end cap with the 11.99 price on the men’s I didn’t think anything else. On that end cap were boxer briefs with a huge sign that said 10 dollars, and then 11.99 stickers all over the rest of the end cap. When I got to the register they rang up 19.99. I explained to the sales clerk that wasn’t the price.

    The register operator called another associate, who checked then I asked her to get me the store manager. A woman by the name of Andrea came over I asked her was she THE store manager, she said yes she was. I explained to her, before I could finish she walked off and went to check with the other lady. She came back and informed me that the price was 19.99 and the 11.99 was for the boxer which were actually 10.99. I asked her why were they misleading consumers, at this time of year most people in the past have not paid attention to the prices and just pay, to me that would have been an additional 21 dollars plus tax. Andrea said they did their job and she would not reduce the price. I told her you’re going to lose a customer 300 dollar plus sale over 21 dollars and, she said she guessed so.

    This woman was so very unprofessional, I had 2 gift cards for a total of 45 dollars and I wanted my money back on the cards, that I would not spend one dime in another Target, she could see the card balance but because I didn’t produce the correct receipt she would not refund my money. To me that is blatant theft of a consumer, as well as very misleading to a consumer to put something on an end cap I guess here’s hoping they don’t notice.

    Target I am most sure is a multi-million dollar corporation, here’s the thing. There is a Wal-Mart 2 blocks down as well as a Kohl’s and JC Penny’s that I will be most happy to patron since Target does not want my business.

    I even called the customer service number that they provided me, I was told by Andrea that Target does not have district managers or supervisors, when the customer service operator asked me who the manager was I told him her, he asked me if she was THE store manager, I turned to her and asked her are you THE store manager, she asked the other lady who I was talking to and she told her the 800 customer service number, Andrea at that time told me she was NOT the store manager she was an OTC or some other acronym she used (who knows) the man on the other end told me that was misleading as well.

    I absolutely cannot believe that you employee so called managers who could care a less about losing a customer over 21 dollars, my point of the whole experience, I refuse to look at a sign thinking I am getting something for one price and be forced to pay a higher price.

    If this store needs merchandisers I am available in the evenings and on weekends.

    One more thing, the customer behind me actually had one of the same men’s pajama set that I had thinking it was also $11.99 so there for I wasn’t the only person to think that, I’m just one that will not give away my money to a company who likes misleading the consumer.

    I would rather spend 50 dollars for each item at Macy’s, Kohl’s, JC Penny’s or Wal-Mart for that matter than spend one dime ever again in my lifetime at a Target who allows their employees to treat clients as I was treated yesterday, it’s obvious that the employee didn’t have my best interest NOR Target’s best interest at heart. I can guarantee you this, if it were HER business she would have satisfied the consumer, had an employee go back to that end cap and put a $19.99 sign SOMEWHERE on that end cap.

    Target lost a 331 + sale plus a customer yesterday because of an incompetent employee, regarding the gift cards, I will ask my husband to go in and purchase a gift card to ANY place other than target, or I will cut them up, one way or another Target already received too much money from me this holiday due to the other gift cards I have already purchased, but it will NOT happen again.

    I would be extremely surprised if I received a response from this corporation due to the blatant disregard of customer satisfaction that I received yesterday.

    • Hi, last month I went to store located at mc allen and when I arrived to Mexico I realized that tray that I bought (home department) and paid for it was missing, it is item 070070413 and I paid 21 usd for it. My receipt number is 2-2321-0824-0082-5469-1 of nov 16 could you please help me ? thank you

  10. I am really disappointed and writing this hoping that someone of a higher authority at Target gets to read this and knows how Target is treating their customers.

    I had placed an order on Nov 23 (Order # 10988683822) for a PS3 Bundle that I had bought as a gift for my brother.

    I got an email on Dec 4th asking me to approve on the order with an updated delivery date because of some issues. The new Estimated Delivery Date Given Was: 12/21/2012 – 01/10/2013.

    Since the evening of December 18th I have got three emails stating that my order has been cancelled by target.

    I called up the customer care center on the evening of December 18th and after reaching a supervisor, I was informed that the order had been cancelled in error and it was a mistake by Target and gave me an estimated delivery date of Jan 1 2013. She gave me a ref ID (3-857289653) and said I would be receiving an email soon with updated order details (which I have not received and have got 2 emails stating cancellation since then).

    After receiving more cancellation emails, On Dec 19th I spoke to Dalia (Supervisor), & she said the order is cancelled and nothing can be done to help. She also said someone provided the wrong information to you about the order being shipped and there is nothing in the notes. This shows how the customer service department has no clue on what is happening and are all talking different things.

    Even when I was not charged on my amount, the trouble that I had to go through as a customer getting different answers from different people and Target did not have any other way to help accept apologize.

    Target fails to understand the sentiments behind the customer purchasing the specific product. Such kind of a failure in customer service by a big organization like Target disappoints me.

    I could have purchased the product from any other store and now that it has been over a month of Thanksgiving, I know I won’t even find a deal anywhere else. For all of this of a customer’s suffering, Target did not even have a courtesy to offer anything that would make up for not losing a disappointed customer.

    After this experience, I don’t know if it matters to Target, but you have lost at least one customer for life.

    Vinit Modi

    (vineetmodi07@gmail.com)

  11. To Whom It May Concern in Target Management,

    I have been a valued customer of Target for many years. I told everyone how much I love Target & spend on average $500-$600 per mth & one mth last year over $700 in your Gilroy & Morgan Hill CA stores.

    Although I love Target merchandise, I will no longer spend my $6,000-$7,000 a year in your store. Your customer service is TERRIBLE & your mangers are robots!!

    In the summer I wanted to purchase outdoor furniture that was on sale. It was the last day of the sale & about an hour before closing. Not expecting to buy furniture, I drove a small car that wouldn’t fit the furniture. It was about an hour before closing, so I didn’t have time to go home for a truck. I ask Christina A. if I could pay and pick up the furniture the next day. She said no, I needed to take the furniture with me when I pay. I explained I had a small car, so would she be able to give me the sales price tomorrow, like a rain check. She said no. ThenI ask if there would be someone there about 15-30 minutes after close, so I could come back. She said no. Target gave me no options to purchase the furniture, which was approx $650.00. I was really irritated & Target lost a $650 sale.

    Last week on 12/12/12 I spent $227.23 for my weekly visit. While there I found the perfect book for a gift I needed that night. I was so excited, I took a picture of the book & emailed it to my sister. It was on the bottom shelf of an end display, so the big price sign is also in the picture. When I reached the register I was told I could not purchase the book, as it is a dated item. My understanding of the business & professions code, is that if you have an item on display for sale & priced, you need to sell me that item. Your manager, Christina A said no we won’t sell you the book. I explained Christina I spend a lot of money here, I’m here every week & need it for a party tonight. Can’t you give me some customer service? She said No. The only answer Christina has is NO. She should have sold me the book & then removed the others, along with the display.

    These are only 2 examples of negative service I have encountered in your store. The smallest amount of customer service in all cases goes a LONG WAY. So does BAD SERVICE. I’m tired of giving my money to a store that treats me this way. I will not shop at Target, I will spend my $6,000-$7,000 at another store. I will tell everyone I know to NOT SHOP AT Target.

    Yesterday I called your corporate office and talked with Jenna A. (can’t give her full name again). She promised a return call from a manager in the afternoon. I did not receive that call- no surprise.

    Here’s my full name, I’m not afraid to give it to you.
    Margaret Sanford

  12. I have been dealing with a return issue for 3 months now and it has yet to be resolved. I have called the number that I was given at the store to resolve the problem 7 times, and each time I was told that bank card services would contact me in 3 days. I have yet to hear from them. This started because my returned item was placed onto a visa gift card that I no longer have – because the Target employee disposed of it during my original purchase since it was empty. I have contacted Target Guest Relations 7 times about this matter which has yet to be resolved. During my most recent call the Target Guest Relation employee told me there was nothing else that could be done. I feel this is absolutely unacceptable given the fact that I have had to take time out of my day (7 times now) to try to deal with this problem which remains unresolved. In addition to this matter in itself, being told on the phone there is nothing else that can be done when I have yet to receive the money for my return after 3 months is outrageous. I have never in my life been so disappointed, with what I thought, was a respectable company.

    I would like to say, when I called the Red Card Services to cancel my Red Card account, the associates were very helpful and understanding. They are working on my issue, which I believe is not relevant to their department, in hopes that it will be resolved. The only positive interaction I have had with Target in several months.

    When I told Target Guest Relations I wanted to cancel my account, the lady did not hesitate to transfer me over so I could do so and would no longer be her problem. If that is not horrible customer service, I don’t know what is.

  13. I have always been in awe of Target’s marketing campaign. The corporation has been edgy and appropriate. However, this Christmas season I am incredibly disappointed. Your company is promoting a campaign of self indulgence, so unfitting, in a time of need. To have a campaign in which, “me me me me me me me me me,” is your theme is insensitive and, quite frankly disappointing. I cringe when I watch any Target commercial, whereas before I found them entertaining. i would hope that in the future you would be more sensitive to the socioeconomic environment, and help promote the spirit of giving, not getting.

  14. I was injured in a Target store on bellflower Blvd. In the city of long beach CA. It was in July 2012. I was on the sales floor checking dates on the bread when a customer with 3 young children hanging on the cart passed behind me. The wheel of the cart caught my right foot dragged and twisted it as she forced the cart over my foot. Then in a very cold voice sad “oh, sorry” my son asked if I was ok as I tried to stand up but the pain was excruciating. Then two days later were there again. The floor manager Denice asked me if I was ok. I told her what happened. She asked if I filled out an incidence report. I said no. She said ” oh too bad” then walked off. Had I known or even had her offer to take me to fill one out I would of been able to have medical attention to take care of the damage caused by their property. I am still in pain continually due to the damage done and because I can’t afford an attorney have suffered permanent damage because of lack of concern for the safety of people in their stores. Target is a very disgraceful company and deserves to go bankrupt.everytime I see them I think of the pain they have caused me and I wish I could sue them.

  15. There is no such thing as customer service from Target. Purchased a vanity for a christmas gift. Upon assembly found it was damaged couldnt get one drawer to fix nor would they resell me the same vanity for the same purchased price. Target does not care about repeat customers or the quality of the products they sell!!!!

  16. I don’t know which Target is responsible for this professional act, but the phone number is 612-307-5000, MInneapolis, Mn. The girl was JENN. Jenn caught a fraudulent purchase made on my credit card and called me immediately. Because of Jenn, I was able to block my card and stop more purchases. What can I do to see that Jenn is honored for her quick actions? FABULOUS! Thanks Jenn!

  17. I’m very disappointed with Target. Particularly the 1-800 customer service and the way they handle problems. I ordered my daughter an art easel from target online. I had the item mailed to my mother’s house as that’s where we were opening gifts. Each of my 4 children got one big thing and an assortment of smaller gifts. The easel was my 5 year olds big gift. My baby. To our disappointment the wood frame was cracked horribly. So she got to sit and watch her siblings play with their bike, dsi and Xbox. I called 1st thing in the morning where I was told to print my online receipt and take it to my local target where I could exchange it because it was in stock in the store. After attending religious services we went directly to target. They did not have this item in the store and according to the sales associates in any store! This is strictly an online item. Then because there was no bar code on my online receipt they were about to give me a target store credit for 75% of what I paid! I don’t think so! Fortunately one target employee was smart enough to find the item number in the computer and refunded the whole amount to my debit card. She was very helpful and apologetic for the situation. My money was back on my card this morning. I went back online and reordered the same easel for the same price from toys r us. I will order from them from now on.

  18. Just prior to the end of 2012 I had several prescriptions to fill at the Target located at 475 Hartford rd New Britain Ct.

    Two of the prescriptions could not be filled until the beginning of January per the insurance company. We were going away and would not be able to fill the medicines.
    Jennifer,the pharmacist, said she would call the insurance company and see if we could get a vacation exception in filling the prescriptions.

    Through her extra effort she was able to get these pills refilled. We appreciated her going beyond to assists us.

    I always appreciate the staff at this Target location as they are always helpful and have a pleasant attitude.

    Thank you
    Diane F.Guthart

  19. I have always enjoyed shopping my local Target store until today’s experience!

    I was told by a previous cashier, who failed to ring up my coupon and after completing my purchase she was sorry but that it could be taken care of at customer service. Well there was a line of 10 people deep at cust. service and i decided to come back another day since I was running short of time to pick up my son from school.

    Today I visited the same store and presented to a manager (Justin) w/ my receipt of purchase & ($15 off $150) coupon from the day of the incident and explained my scenario . He informed me that the coupon is now expired 12/24/12, just 2 weeks ago (however valid at time of my dated receipt and incident) and could no longer do anything for me. He told me rudely (assuming I was a liar) “how do i know if you had the coupon with you”. I was shocked that was his determining factor. In my company was my six year old, and I decide to let it go and kindly asked him his name, as he never introduced himself. The thing that disturbed me the most was when i turned away to leave, he and a co-worker snickered and made some very rude comments behind my back, which was uncalled for and very immature.

    Just so you’re aware on that same day (15 min prior) I was at Customer service exchanging a few clothing items due to wrong size. In addition to my exchange I was purchasing a few more items (7 to be exact), with no one behind me in customer service line..she told me I had to go in line to make those purchases. I could understand if she was the only one in the cust srvc dept w/ a line of customer to be dealt with, but that wasn’t the case. It would have been appreciated by me if she had been able to complete the entire transaction, versus me getting in line behind 5 more people at the regular register. Just a little disappointed in the level of customer service.

    To top it off, the gal at the registered was frustrated with someone else and it showed through my transaction. She was livid when she couldn’t get a security tag off my lego box, she verbally made it known to me that she “hated these things”!

    Just in all a really bad impression from Management downward…unpleasant experience with three Target employees in one day! I hope this gets address because I really don’t care to shop there anymore when customers are treated as such! By the way i am a Target credit card holder because I shop there often and if you accessed my account you’d see that I spend thousands a year at Target. With Walmart and other’s choices around the corner I just may decide to go elsewhere.

  20. The Target on Route 9 South in Manalapan has the cashiers trained to push the consumer to open a target credit and/or debit card each time you checkout. At first I figured they were running a blitz and the incentives for signing customers up must have been very rewarding to the cashiers, as “NO” seemed an unacceptable response. I was hoping this would die down as a practice and that perhaps the offer would simply be posted on a sign at the register at some point. If you figure that an average Target customer shops approximately once a month, surely you can do the math on when this will grow troublesome to the customer. I find myself having to become defensive each time I checkout there. I am a shopper. I know how the cards work. If I politely decline stating that I will be using cash or that I will be using my own Visa that already has a reward program, then that should end the pushing. This is a hassle and the prices at Target are not competitive enough to warrant continually dealing with this nonsense. Surely I’m not alone in my disturbance so I’m asking Corporate to re-evaluate a bad practice and make it stop.

  21. To Target CEO,
    I want to let you know your return policy is the stupidest policy I’ve ever have to deal with. I got this microwave for Christmas 2012, I end of not needing it, I understand since I don’t have the receipt, I can’t get my money back but the fact cause its over $75, and it’s over 90 days, I can’t even get a store credit or do an exchange fpr soemtjing else is just wrong!! You guys have the worst costumer service for a retail! I hope Walmart or any big retail companies takes you out of business!!! Yes I am furious mad because I have a product I got from you guys store, and I can’t even exchange for something else that will be more useful to me! Never again I will shop at any Target. You guys seriously need to change you’re guys returns policy. No wonder Walmarts are much busier and makes more money than targets.

  22. The target website was not working and when I called customer service the person was NOT in America, had an awful accent that I couldn’t understand, did not even UNDERSTAND what my issue was, AND THEN placed me on hold for OVER TEN MINUTES! RIDICULOUS! COMPLETELY DISSATISFIED!

  23. Dear Target,
    I know you do alot for communities and this Country. Just wondering if you have considered putting Recycling bins for cans and bottles at your store entrances. Seems every little bit helps.
    Respectfully,

    Phil Jacobs

  24. We just returned from your store in St. Pete,Fl.(Tyronne and Park St.) This is actually comical.We picked up a bottle of wine from and end cap(signed $5.99),it rang up$9.99. Normally I would have noticed,but the cashier insisted on proofing my wife. We are a 65 year old retired couple!! I really think common sense left the building. On a positive note,the wine was light and fruity,with a hint of the tropics.

  25. I love target. Your employees are always friendly and helpful. I haven’t been to walmarts in ages.
    I love the discount on my redcard and use it all the time. There is one thing I wish you could improve on. It is your plus size clothing for women. It must be the smallest department ever.
    So please consider looking into some clothing for us women too.
    Thank You
    Camille LaMountain

  26. I visited the Target in Destin, FL today to do a price adjustment for 2 women’s bathing suit pieces that went on sale for $14 each. I had purchased the 2 pieces on Feb 15th at regular price of $17.99 each. I was told my the customer service person that Target’s policy is that you can only do a price adjustment for 10 days from the date of purchase. The woman proceeded to tell me that the last day I could’ve done the adjustment was Friday, March 1st. The items were not on sale on that date. I found her answer, and the little smirk on her face, to be very rude . I think the customer service I received today was terrible. I also think the store policy for price adjustments only for 10 days is poor customer service as well. I don’t feel like I was treated like Target appreciated my business. The whole experience made me want to shop elsewhere.

  27. I searched for almost an hour to find a certain article of clothing that had been on clearance. The department told me over the phone- we don’t have ANY in stock, while online it said they had limited amount. I asked if they could double check and she groaned. Low and behold- their was 1 left in stock. Rude customer service. I asked if they could hold it while I drove there and they said NO! I felt like a waste of time and that no one would give the time to help me find what I had been looking for!!

  28. YOUR NORTH NAPLES STORE MANAGEMENT HAS AN EXCUSS FOR ALL THEIR ERRORS.
    One examples Prices are wrong constantly and when you bring them to the attention of the managers they say thank you for pointing that out to us and it just keeps happening.Example just today HEINZ KETCHUP marked 40 oz was only 38 oz

    My big gripe is when you advertise HORMEL Baby Back Ribs and sent in lion backs and then put a sticker on in the store claiming they are Baby Backs.You sell Baby Backs by a different company and it very clear that are not the same.
    I LIKE THAT STORE but changes need to be made

  29. Your fast-dry bath towels are not only good they also stay fresh longer as a result of drying quickly and thus require less in laundry effort and expense.

    What a boone for the person with little time and for those wanting to be Green.

    I bought more and more shoppers should take advantage of these savings that benefit all.

  30. Your market pantry tuna salad was the best ever and we used 2 to 4 tubs a week. New recipe? there is a watery taste as larger chunks of celery are put in? and thats where the moisture comes from. Use less celery and smaller chunks to get back to the greatest tuna salad.

  31. Hi people at Customer Care TARGET.COM
    I am writing you in order to cancel nr 101095523987 order placed March 31st as I had many problems with it.
    I live abroad US but stayed in Paramount hotel in NYC for a week.
    Therefore, and previous to my trip, I placed an order via internet including lots of stuff I was really needing. Really.
    The first problem was to learn from your multiple package delivery policy AFTER placing the order and not in advance.
    This caused terrible injury as the PARAMOUNT HOTEL IN TIMES SQUARE charged me Usd 15 for each package. Then, make your figures and notice how expensive I turned to me!!!
    I would have never bought such a big order If I had knew you could be delivering the SINGLE ORDER I PLACED divided into small packages.
    Anyway, upset as I felt, and because I really had great experiences shopping at Target.com in the past, I was anyway really willing to accept the resting 2 packages that I NEVER RECEIVED because I had to catch my flight and YOU DIDNT DELIVER THEM ON TIME.
    So, first thing I do was asking PARAMOUNT HOTEL TO REFUSE any package coming from you since I left the hotel (April 9th Tuesday).
    Therefore, I need you to refund me because of the things I bought and never got.
    And unfortunately, tell you GOOD BYE as I will never buy you again nor recommend you as I´ve been doing all this time to any people around me cause I was really disappointed about your disloyalty (not telling me the multiple package delivery policiy) and uncared treatment (not fulfilling the estimate date compromised).
    Hope to hear from you
    Susan Arevalo

  32. I will tell everybody never to buy a big item from target again. Got the same present for my birthday but not a gift receipt. Finally found our receipt but past the 90 day limit. They will only give lowest sale price even though we proved how much it was that is the policy. We were going to use the credit for my sons birthday present but I guess we will get it from another store.

  33. I suggest that you stop selling the video by Rock N Learn entitled “phonics and reading for ages 4 & up”. I bought the video for a 4 year old grandchild and previewed it and thought it was not well done. My grandchild has no problems. My expertise was in in teaching dyslexic students for 20 years.

    Harriet Rubin

  34. On April 25th 2013 I purchased, from Target.com, 2 Hugo Quardro Canes for elderly members of my family. On May 1st I received one of them. On the delivery receipt it showed that 2 were shipped, so I immediately called the customer service number and explained that I received only one. I was told that on May 6th, if I had not received the other one that I could ask for a refund on my credit card. On May 7th I called customer service again and told the rep that the 2nd cane had not arrived and I requested a refund on my credit card. I was told that the refund would take 6 – 10 business days. THEN, I WAS TOLD BY THE REP THAT I WOULD RECEIVE A ‘MANAGE YOUR RETURN’ EMAIL THAT I SHOULD IGNORE. (WHAAAAT???) I told the representative that I would not reply to an email to return an item I had not received. He said I didn’t have to reply to it. Indeed, I did receive the ‘manage your return’ email that instructs me to return an item I never received, AND THAT I MUST RETURN IT BY August 10th, 2013.

    I await to see if my charge card is credited and if I have any additional problems caused by this ‘manage your return’ email. I am also writing a letter to the corporate offices with full documentation of this insanity.

  35. I can’t tell you how much I look forward to visiting the store every week to find great values. The quality of your merchandise and the new lines of things you come up with are amazing. The particular store I visit is in Westminster Md. (21157). The store is always clean and very organized.Also the bathrooms are always tidy as well. Thanks for making my shopping experience a happy and budget friendly one.

  36. I just finished the online survey. Although I was glad to offer my opinions–all were favorable, I did not think the survey does well with choices for the answers. All questions must have answers. In many cases, I had no answer or I had no preference. Therefore, Target gets inaccurate feedback.

  37. Hello!
    I ordered thank you cards twice by mistake online. The guy on the phone said to refuse the package at the door so I could get my shipping price back and It has taken 2 months for me to recieve my refund. I think that Is way to long, I would have been better off refunding It In the store. Also a week before I recieved my refund I called to ask why I have not recieved It yet and apparently the girl did not process my refund after she told me she was. I will never again try to ship back my return. This has been a long process and I recommend having a easier return throw the mail!!

  38. Problem identification: On numerous occasions, I saw Korean customers place their children in cart with dirty shoes. The carts should be kept clean so that customers can place their food items, especially as we are trying to maintain hygiene standards across NYC which is a very difficult place to maintain: with taxes. They are relying on a few Japanese who still around for hygiene standards and getting rid of it with shoe germs and pets.

    Suggestion: Requiring customers to place their children in the designated seating area on top of cart. Having the security who stands around the front to check for this compliance.

  39. Every time I visit your stores in Hoffman estates, elgin, south elgin none and I mean none of your mobile carts work, which makes it ever hard to s
    hop yesterday we were at your store in south elgin all 3 were not working we left and went to Meijer to get our things. Not only lost my business but my daughters to.

  40. Since I cannot read my receipt b/c it’s so faint and 800# folks are throwing a birthday party, just want to say my experience at a Target in ABQ was the worst I’ve ever had. Manager, Tobey, was blasé and said she’d check it out. No satisfaction at all. Wouldn’t shop at Target on Lomas ever again. Completely unsatisfactory.

  41. I registered at target for my baby shower, which at the time I thought it was a good idea. I revived a lot of gifts w/o a gift receipt. I didn’t think returns would be difficult bc usually u can get issued store credit, which I’m happy with. I find out that u can only have $70 of no receipt returns PER YEAR. I can’t help it that people didn’t give me a receipt! Needless to say I will NEVER register at target again!

  42. Thought Target was supposed to be such a great store! Worst phone Customer Service nightmare ever—in The Phillippines, of course! Something about my personal data being out of the country that bothers me to begin with, but what I just had to go through on the phone to get to the Fraud Department was irritating and NO Service at all–all “pat” phrases were totally self-serving and not helpful to me at all. Gets to the point where I’m yelling v e r y s l o w l y on the phone and I know we’ve crossed that line into C.S. Nightmareland. The C.S. Rep on the phone just wanted to say, “sorry, yadda-yadda, you’ll be hearing from us”, and hang up. Of course, the reason why I was calling to begin with was because that’s what I was told one week ago tonight, and of course, never heard from anyone!

    He also wanted me to travel back to the store where I had the original issue and talk to the C.S. person there! The Nerve! If I did that, I guarantee the Manager there would hand me a slip of paper with an “800” number on it and tell me to call that number on Monday morning! I so despise people calling themselves Customer Service Reps and collecting a paycheck for doing nothing all day/night except passing the buck!

    Once I finally did get the Fraud Rep. on the phone, he was efficient, thorough and polite, thank goodness.

  43. My beloved black merona boxer brief is now with gray, I had to trash gray. I have been wearing black for almost a decade. If next time, I do not find all 3 black, I will buy something else.
    Arthur

  44. I called for an item that cannot be found in my local store. The employees state that they have no way of knowing what merchandise is being sent to the store and cannot request items. I called Target customer service & must have been speaking to someone in a far away country who spoke very poor English. He had no idea what I was asking & suggested that I purchase 4 small items when I was asking for a large REFILL ITEM that cannot be found in my store. There are refills for hand soap & laundry soap, but not for METHOD ALL SURFACE LAVENDER CLEANER. WHY IS THIS NOT AVAILABLE ON EITHER THE WEB SITE OR IN THE STORES? Simple request for a very much used item. Target seems to be falling at the bottom of the list for my shopping.

  45. I bought a Philips Christmas tree at Target on Monday When we set up everything, I found a big problem which is some lights on the bottom part of the tree do not work because one wire was broken. I feel so bad because I spent more than 250 dollar on it. I called customer service and they said I have to bring it back to target store. In fact, I already set up everything even though decorations…It is hard to put it back into the box. I also called Philips customer service, but no answer.

  46. I had a bad experience today at the target on gunbarrel in Chatt. TN. The “manager” or the person in charge was John, he was short with me and very rude, told me not to argue with him kept repeating the same thing over and over again, not helping matters at all. Acted like he could care less about my problem, I shop at this store a lot, as well as my family, I have never been treated so rudely by any employee in 20 some odd years! He should be spoken to about this, and needs a refresher course in customer service !!!!

  47. We ordered 2 floor lamps on-line and drove (from IA) to the Rochester, MN Target at Marketplace
    Drive to pick them up. Unfortunately, someone on ‘the team’ had given one of our difficult-to-find lamps to another Target store. LOD Joseph and GSTL Christina immediately went to work. They finally located another lamp and arranged free shipping to our home. To our surprise, the second lamp was free of charge with their apologies. Kudos to Joseph, Christina, and the team in Rochester!
    The lamps are also fabulous!

  48. I miss the holiday commercials with the woman who is frantically getting prepared for Christmas. There is one where she has a parachute on her back. And there is another one where she is doing sit-ups. She was loud and funny. Bring the funny blond back. The new commercials for the holidays suck.

  49. THE VERY WORST “customer service” ever! They mistakingly sent me the wrong book, took about 4 phone calls to finally get a return label emailed to me (return labels are not included in package like ever other company does). Since it was over 20 days and I did not get the correct item. I called and cancelled it and ordered it elsewhere. Two days later I got an email saying they were sending the item and there was a delay. Another phone call I had to make and I get the run around again saying they could not stop the order which was not for another week. They tell me to send the item back when I get it. Again, there will be no label to return and the whole thing will start all over again. I WILL NEVER ORDER ANYTHING NOR DO BUSINESS WITH TARGET AGAIN!

  50. I was at San Mateo CA branch of Target at around 10am today 11/27/2013 going to buy an iphone 5C with 2 year activation plan as i saw on your online site. I talked to an associate who said he’s going to check at their stockroom and 30 minutes later, he never showed up. Another associate saw me and asked what i am waiting and i told her the story. She tried to find out through her radio if they have it in stock. Another 15 mins gone by and she came to me and told me that the guy who’s responsible for the inventory hasn’t showed up yet and asked me if i could wait another 15 mins. whick is by then 11:00 am. I told her i’ll wait since i’m already there. 11:10am passed by and no word as to where is this guy. Then another associate apologized for the delay and told me that the manager will come talk to me. Another 15 mins passed then this male manager came and told me that the guy that is supposed to be responsible for the phone maybe at lunch and they’re tracking him down. He’s never been apologetic after all the waiting i did. After saying that the guy didn’t show up and they’re tracking him down, he turned around and proceeded to do his thing. I run after him and asked if i can leave my phone number to be called back if ever that guy show up. 6 hours later and counting, i never got a call. What a great service it is.

  51. The blackfriday sale is a hoax and scam. They said they had ipads on sale for a special online price but then said that the item was no available online. Vert upset with quality of service and lack of honesty. Why would anyone want to do business with a company that is dishonest and lies to their customers?

  52. Its pretty bad when you try to order something online during the holiday (tried starting yesterday morning) the 20/20 experience in vinyl and noted that they were sold out on line and in the stores it is 30 per vinyl.. The problem is that by the time you get it back in then I will have to pay the 30 anyways.. such a shame that you are going to lose this sale and what else we were ordering which came to 300.00. your loss

  53. I have never dealt with worse costumer service in my life. We have been mislead by employees that did not care to pay enough attention, i had them call a store to hold something they didn’t have: i literally pulled the item up for them on the internet, clicked on it, and they looked at it for one second and then called in the wrong items. We drove a long way and payed for their poor service. And then when I asked if at least they could call me if any more of the specific items came in their answer was “we don’t do that here you are the ones that have to keep checking with us.” Also on the same trip. People don’t have time for it. Heads up, some of the worst costumer service I’ve seen. They have “helped” us more than once and have never been helpful. Most of the employees at costumer service wont even make eye contact.

  54. I will never EVER order from Target.com again. Customer service was horrible. I had placed an order for 3 video games during the Buy 2 get 1 free offer. Received 2 right away but the 3rd was sent separately. UPS tried to deliver in Memphis which is 400 miles away and sent it to the Memphis local post office. Per customer service at Target I should go to the Memphis post office to get it. 400 MILES AWAY! Told me nothing they can do. Basically I’ve been charged $45 that I will not be getting back!!! Never again.

  55. I generally love Target but was dismayed by a recent experience. There was a holiday aisle with signs everywhere stating that Holiday décor was 25% off. When I went to purchase the items that were clearly between the two signs and referenced in the sales sign, the cashier advised that the items were ringing up at the regular price. She said she couldn’t do anything about it and sent me to guest services where I waited for someone to help me. I explained the situation and he also said he couldn’t do anything about it. A third person asked me if I wanted to buy the items and I said no. I don’t understand why no one would check to verify the sales price or look at the circular. I can understand if it was a busy time but it was a slow time of the day.

    • I agree with #60. Almost my exact same experience. I don’t understand why employees are not empowered to make good decisions on behalf of paying customers. We spend thousands of dollars at Target every year, and the employees at the register and “customer service” were repeatedly unable to act on a coupon/reward that I had made purchases to acquire. The signs did not state a certain size item had to be purchased, only a certain brand. In 4 out of 6 purchases, I bought the required items; in two of six purchases I actually spent more than they were asking to qualify for a $10 gift card. But they wouldn’t cough it up. Really?! After I just spent well over $200 of my expendable in your store? Not again. Too many other choices of where to shop.

  56. Went to your harbor location by Disneyland. I was trying to us a coupon I printed out from a manufactures website (huggies), but it was only in Spanish. A manager by the name of sue was called to verify the coupon but she could not read Spanish. She automatically refuse the coupon without even trying. When I told her it was also good for wipes she ask an employee “this coupon is only good for wipes right?” the employee just says yes. She tells me she can’t take the coupon. I ask her to varify it with a different employee and the former employee lashess out I’m Spanish I know how to read. When sue went to another employee I followed and she says agian ” these coupon is only for diapers right?” the male employee tells her no it’s for wipes or diapers. Not satify with the answer sue repeatedly tries to convince the employee it’s for diapers only, but the employee points out the word in spanish and tells her this means wipes. After all that due then finds a way to varify the coupon on her iPhone and tells me the coupon is invalid. She shows me some sort of web page on her phone saying that it is not a valid coupon. I feel like she was an investigater and did everything she could do that I would not be able to revive my discount. This was very unprofessional for a manager to behave. She did not trust her customer and made me feel like a criminal. Please retrain your employee and especially managers on how to deal with this type of situation.

  57. I have a solution for your current low image problem over the credit card issue. Become the first company in the USA to offer the European type chip encoded cards. The publicity you would get would more than make up for your current problem. The chip might only work at Target stores with especially equipped readers, but that might be good for you until the rest of the merchants catch up.

  58. This security breach has been a nightmare. I almost never shop at Target, will never spend a penny there again. Went there after leaving city and getting lost. I don’t believe there was a security breach – the corporations and banksters are testing to see how we react. Are you kidding me? I pulled my funds from Chase – who are they to limit MY fund withdrawl, to cover their “security breach” especially at holiday time? I am certain this was a beta run in the US for the banksters – gauge our reaction before the Cyprus bail-in for failed Obama care hits America. Boycott Target and Chase – tell the corporate theives NO like they did in Iceland. This was the first of many money grabs for OUR money by the banksters. Take action and use credit unions. Even keeping $$ in your own house is safer than with the banksters.

  59. Although I, along with millions of others, am unhappy about having my credit card compromised on Dec.2 when shopping at the Granada Hills, CA store, that is not why I am writing. My complaint is twofold: Cashiers do not seem to know how to do coupons. Today I had one manufacturer’s coupon for $2.00 off the Tide which was $11.99. I was not given credit. Other times I have been questioned about Target issued coupons. My second concern is that this store at Ballboa Blvd. and San Fernando Mission Blvd. is not well maintained. It appears to be dirty with jars stuck to spilled juice on shelves,etc. today the escalator for the carts was not working, requiring all to use the elevators. You can imagine the backed up carts.
    I will probably not be shopping again at this store or perhaps any other Target.

  60. Horrible customer service Indianapolis east washington street tried buy a item shelf stated 19.99 a box item tag was described right and all cashier says you can’t buy it wrong price she opens the box up these are not sold in a box it was a vendor mistake as I state to my wife I will talk to a manager about the Item. I head to the service desk and the cashier has a work come get it and take off with it she then tells the manager that it was wrong and doesn’t have the item.. The manager never seeing the item cause the cashier gave it to a employee to take away she told me it was a vendor mistake I couldn’t purchase it.. makes no sense vendors know what they are doing and why hide it from me and correct your so called mistake when I want to talk to the manager about it.. the store if they messed up needs to take the blame not cover it’s tracks and screw over the customer..

  61. After several days searching for your email, which I never found, I decided I would send my “comment” although it would do no good. My granddaughter used a gift card she had and purchased, among other things), a purse (under $10.00) as a Christmas gift for me. I wanted to exchange it for another, but because I didn’t have a receipt and she didn’t have the gift card any longer or the receipt, I was unable to do so. The customer service rep said that since the item was on clearance, they (Target) no longer carried the item and because I didn’t have any receipt/gift card/credit card, I was stuck. Well, that didn’t make me happy, so instead of doing more shopping at Target, I went to Walmart. At lease Walmart gives in store credit if not cash back. So, beware Target shoppers, if you buy something on clearance there, and lose your receipt, unless it’s on a card, you have no recourse. I don’t see me shopping there again.

  62. First of all the online contact is crap. One could click on the online feedback link over and over and go nowhere…like Target really wants any feedback. I received a gift card for Christmas and it was announced that some target gift cards were not activated by target. So I went on line to see what the balance is and first of all could not figure out what numbers were what. Now, I am not some low-life idiot, I have a Ph.D. and am a retired college professor. So after being frustrated by trying various numbers I called. First they told me to go online and I stated that I had tried that. Then I started to give them what I thought might be the number and she says oh no they start with 04. There was no such number. Then she finally said you have to scratch off the silver label to get the number – what a great idea – the number comes off with the scratching! What a terrific company Target is – not! I guess I will just have to go try it in case it is worth something. Boo hiss Target.

  63. I purchased four holiday straw cups on 11/28/2013. The cups were part od the gifts for my nieces and nephew who are all under five years of age. I attempted to exchange the cup, I did not have the correct receipt so I purchased another cup. When I returned with the correct receipt, I was told that I could get an
    Exchange or store credit. I don’t think it’s right for Target to hijack MY money in this matter. After all I purchased the cups in good faith, expecting them to seal the liquid from spilling out of the cups. It certainly no my responsibility to fund quality control for this corporation. It certainly does seems that Walmart is far more customer friendly.

  64. I am so disappointed and mad. I order some items on December 3, 2013 for a Christmas gift. All the orders came in except one. I immediately called to let them know that I didn’t receive all my order but had paid for it. I was told that it was in stock and they would ship it out right away. A few days later, I received an email stating it would be January 11, 2014. On Jan. 6, 2014, I received an email stating they were waiting for me to send my replacement back so they could ship my order. I called as was told that it should be to me by the end of the day. They were considering this a “replacement Order”, which I think was wrong. I ordered in in plenty or time and had already paid for it….it wasn’t my fault they make a mistake. Then today, January 7th, I call to say it didn’t come yesterday and was told that whoever filled out the information from the beginning didn’t finish the request that it wasn’t in the order to begin with, therefore, it looked like I would be sending something back. Who knows!!!! So, today the person I talked to said she completed the request and now it should be here by January 13th. I hope so!!!!! This was a Christmas gift!!!!!!

  65. Horrible customer service at the store and online. While waiting to pay, i saw a customer in front of me purchase a baby monitor that I have been looking for and it was on sale. I was in a rush and thought that i could just go home and order online so i left the store. I got home, went online only to find out the price online is 3 times more than at the store. That was a surprise, why would they have different price?. I called online and they told me to check another local store. So i drove to another Target, found out they all sold out. The representative at Target advice me call Online Phone number again and check with them. They couldnt even order the item from Target Store and have it ship home. I went home, called Target online and this time the rep. on the phone told me that item exclusively sell online only. I told her I saw a customer purchased that item at the store, she couldnt give me an answer “why” or even agree to do price match. Target system is SUCK, that all i can say. Waste customer time, bad customer service, confusing customer. So disappointed.

  66. Jan. 26, 2014 in Sunday’s ad was advertised a 6-slice Oster toaster oven for $39..We went to our Davenport, Iowa store and was told they don’t carry the Oster 6 slice toaster oven. We had them check the Moline, Il store (across the river) and they don’t carry the 6 slice Oster toaster oven. Target is already in hot water with the public and false advertising in OUR paper just adds fuel to worsening the Target name.

  67. While purchasing an item with $16.99 clearly marked on the tag, the item rang up $17.99 at the register. Is this a common practice with Target in hopes the customer will either not notice or decide $1.00 isn’t worth a return visit to the store?

    Also, I was unable to participate in the online survey due to never being asked for the User ID or password as indicated on the receipt. Calling the 800 Target number was an exercise in futility as the recording constantly returned the main menu

    The Target chat person, Bill, was about as helpful as a 2 year old.

    With all the recent negative press about target, I would highly suggest the company get serious about customer relations…probably the worst I’ve ever seen.

    Target claims to welcome customer feedback….Don’t think so!!

  68. Received a a egiftcard from target #049100022045406.acess28437957. Printed from my email took it to the target store. it is no good , even though the offer reads”You can use at any Target store or on line.” I do not trust Target to handle my private info so therefore will not download app. from target. Please mail me a gift card that is good at the store or cancel my credit card. thank you charles hibbs

  69. I have not shopped at Target since your “credit cards were hacked” over one year ago. While I always used my AMEX, OR VISA credit cards I am no longer confident that my info was or wasn’t hacked so I decided to stop shopping at your stores.

    Today I figured out a wy to buy your VISA gift cards which I did and bought a $100 and also a $50 card. And figured I could those in lieu of my regular cards and also pay any difference in cash.

    So if I do and your cards are hacked again, at least my losses would be capped at a maximun of $150.00 I am wondering why I had to pay a $5.00 fee on each one to do. If that is your policy of having to pay a fee penalty each time in the future I buy your cards that really is not a good solution for me.

    So after I use these $150.00 Target VISA cards up I will start shopping elsewhere again.

    Sadly,

    Matt Waters

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