Contacting T-Mobile Customer Service Center
T-Mobile is a cell phone company that offers cell phones, Internet devices, refurbished devices, smartphones and SIM services for unlocked cell phones. Many of the services provided by T-Mobile are on a contractual basis – so customers must maintain service with the company for one to two years or face an early termination fee. T-Mobile also offers Pay As You Go services for cell phones.
Phone Contact Numbers
If you need to contact the T-Mobile customer service department by phone, you can choose from one of the available customer service phone numbers. The customer service helpline is available from 3 a.m. to 10 p.m. PST 7 days a week. The automated line is open 24/7.
General customer service (purchases): 1-800-866-2453
Business customer service: 1-888-537-4242
Customer service helpline: 1-877-453-1304
TTY services are available between the hours of 5 a.m. and 10 p.m. PST daily.
Customers who wish to contact T-Mobile customer service by mail can send all letters to:
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
This address should be used for customer service contact only. Billing inquiries should be sent to the billing address on your statement.
All the information you need to know about T-Mobile can be accessed via the official website at http://www.t-mobile.com. Customers can find out if service is available in their area, order new service, access their online account to change current service or find out more about Pay As You Go plans and phones.
Customer Service Email
We found no email address or email contact form for T-Mobile customer service. We did stumble upon the email address, firstname.lastname@example.org. We are sending an email to that address asking for more information about how to contact customer service via email. When we receive a response, we will update the email contact information.
T-Mobile customers may be able to contact customer service by email from within their account after logging in.
We called the customer service hotline we were asked to choose from English or Spanish and then we were asked to choose from seven options. None of the seven options were for general customer service. We pressed 1 for current T-Mobile customers and we were connected to a second automated line. This time we could not access further customer service without entering a T-Mobile account number. After telling the automated representative that we did not have a number, she asked for additional personal information to lookup the account. We pressed 0 and the system kept repeating. We were unable to make it through the maze of automated responses.
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