Contacting Sylvania Customer Service Center
The name Sylvania may evoke pictures of light bulbs, but the company sells more than lighting. Sylvania offers quite a number of consumer electronics, including televisions, computers and small appliances. No matter why you need to contact Sylvania customer service, there is a means to your end.
Phone Contact Numbers
Sylvania offers customer service phone numbers for each division of the company. Call the division responsible for your product to speed up resolution to your problem.
- Lighting: 1-800-544-4828
- Automotive Lighting: 1-800-347-3420
- Display Lighting: 1-888-677-2627
- Other Automotive Products: 1-800-729-3777
When it comes to consumer electronics, you may need to check your product before choosing the number to call. Televisions with model numbers ending in SLX, SSX, SL1, SL2, SS1 or SS2 should call:
- Consumer Electronics: 1-866-321-3927
Hours of operation are 8 AM to 11 PM Monday to Saturday and 9 AM to 6 PM Sunday.
All other consumer electronics issues can be handled by:
- Consumer Electronics: 1-800-968-3429
Calls are answered from 9 AM to 11 PM Monday to Sunday.
- Corporate: 1-978-777-1900
All letters to Sylvania customer service should be addressed to the corporate headquarters for the North American division.
Sylvania North American Headquarters100 Endicott StDanvers, MA 01923
The official website of the Sylvania company is located at http://www.sylvania.com, but if you’re looking for the automotive or consumer electronics side of the company you’ll have to visit Sylvania Automotive or Sylvania Consumer Electronics.
If you have a support issue with a Sylvania product that requires repair, Funai is the authorized repair company for Sylvania. You can find the Funai customer service website at http://funaiservice.com/top/top.html.
Customer Service Email
Sylvania offers email addresses for some customer service departments and contact forms for others. We’ve email contact information for all main divisions.
- Automotive Contact Form: http://display.wbdev.com/display.aspx?fid=57
- Automotive Email Address: Hillsboro.firstname.lastname@example.org
- Consumer Electronics Contact Form: http://www.sylvaniaconsumerelectronics.com/support/contact.php
- Corporate Feedback: http://www.sylvania.com/en-us/mysylvania/_layouts/FormServer.aspx?XsnLocation=/en-us/mysylvania/WebFormTemplates/feedback.xsn&DefaultItemOpen=1
- Facebook: http://www.facebook.com/sylvania
- Twitter: http://twitter.com/Sylvania
The Sylvania customer service line is an automated system available in English and Spanish. You can press 0 to skip the beginning message and all options. Our call was placed on hold for 1:17 before the agent picked up. We asked how long it normally takes for a customer service agent to respond to an email inquiry. The agent said she did not work in that department so she could not give us an accurate estimate.