subway

Contact Subway Customer Service

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Contacting Subway Customer Service Center

As one of the premier franchise opportunities, Subway is poised to take the world by storm. Currently the company operates more than 37,000 restaurants servicing millions of customers in approximately 100 countries. From small beginnings to global dominance in the industry, Subway maintains a commitment to the customer experience.

Contact Info:

Customers have options when they want to contact the customer service department. The customer service department is available through social media such as Facebook and Twitter, email or the contact form, traditional mail and by phone.

Phone Contact Numbers

  • Corporate Headquarters: 1-203-877-4281

Mailing Address

Subway Corporate Headquarters325 Bic Dr.Milford, CT 06460

Official Website

The official Subway website http://www.subway.com/menu/default.aspx features categories for customers to view and to learn about the company. Customers can locate the nearest restaurant, review nutritional information, plan an event and utilize the catering services, read more about the corporation and read the Subway FAQs.

Customer Service Email

Customers can send correspondence to the customer service department by using the customer contact form locate here http://www.subway.com/ContactUs/frmCustomerService.aspx. No question or concern is off limits. The company does not provide a specific list of topics. Since the website did not provide the hours of the customer care department, we sent a message asking for the hours. We received a reference number for our request, but no indication as to when we will receive a response from a representative. We noticed customers can also contact the customer service department on the Facebook page or the Twitter page.

Our Experience

When we contacted the customer service department, we didn’t realize we were in fact calling the corporate headquarters. Similar to other customer care lines, reaching the customer service department required listing to the automated system. What made our call different was the clarity of the options. The system will not confuse the customer. We were immediately connected and speaking with a customer service representative in less than one minute.

We didn’t want to waste time, so we asked if we have a question or concern, should we contact the store or the corporate customer service line. The agent explained that calling either will resolve the concern, but if we felt as if the concern is better resolved by the corporate customer service department, this is the best path. We liked that the company provided options in order to enhance the customer experience. Were your questions and concerns resolved? Feel free to share your experiences with us below.

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Rate your customer service experience:
Rating: 2.3/5 (6 votes cast)
Contact Subway Customer Service, 2.3 out of 5 based on 6 ratings
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30 Comments on “Contact Subway Customer Service
  1. This is my third or fourth attempt to contact your company my very first attempt started March 11, 2013
    momjennibree@gmail.com

    Mar 28 (7 days ago)

    All I can say it sure takes your company a long time for someone to respond when a customer has a complaint is this how you handle your complaints within your company? That is very poor customer service I can really tell you that, before I had my children and I became a stay at home mom of 2 special need children I was a manager of an office and if any of my staff would have addressed a complaint or just shoved a complaint off for weeks which is what you company seems to be doing those people would no longer be in my office. If this is how subway runs customer service in the main office i don’t think i even want to purchase any products from them any more and just think i was thinking of having some big sandwiches made up for a birthday party that we were hosting.

    But thanks for getting back to us so quickly we really appreciated you taking the time and effort of emailing up back on this issue.

    Mrs. J. Nelson

    PS I will be telling all my friends about the problem i had with your longview store and the problem we had with your customer service dept handling this matter in a resonable time.

    If you didn’t get our first complaint we had ordered 2 foot long subs 1 a roast beef and turkey extra vinger and oil jalepenos spinach lettuce cucumbers pickels tomatoes

    2nd sandwich was a cold cut combo with cheese lettuce cukes, pickels honey mustard heavy and mayo heavy spinacy tomatoes

    these sandwches only had about a slice each of each meat and then where so heavy on the veggies tasted like we were eating veggie sandwiches and where very dry we asked for extra dressing they weren’t even on there

    its pretty bad when no one gets back to you from your company

  2. I took me four calls and three hangups to customer service at the Subway headquarters to get anyone to answer. Very poor customer service. We all need to publish something on Twitter and Facebook to get Subway’s attention!

  3. I ve been insulted by one of the employee at one of the subway location.
    Called me stupid multiple times and made racial comments.
    I sent an email to complain about such a poor customer service , and despite the severity of the issue not a single reply has been made.

  4. I, like the others, have tried to report the management and abuse of one of the employees at the store located in the West Fl Hosp. Pensacola Fl. We all work there and the attitude and treatment by this employee is Unreal. We have called corporate–nothing-talked to management(??) nothing. He is still there & is getting worse. No longer go there.

  5. If Subway really wants to maintain their commitment to their customers’ experiences…then they need to understand that ordering at the drive thru is not always a pleasant experience for their customer. In reality, some days it rains and sometimes there may be a torrential downpour, yes, even at the drive thru speaker. On these particular days, especially the wet seasons, the drive thru requires a roof for a better customer experience. Not that I should have to mention, how it is the customers who are keeping Subway in business, also provide their employees with a job.

    That being said, today it was raining as I ordered at the Subway drive thru and I did get wet but was glad it wasn’t pouring down, otherwise, I might’ve opted for a drier location with an ovehead, (which could’ve been Subway’s next door neighbor). No, their food is not as nutritious but I noticed one day as I was in their drive thru under their speaker carport (which overlooks Subways drive), that Subway was not accommodating their customers with as good of a customer experience as was this restaurant …(which did not look too good on Subway).

    Also, when I pulled up to pay at Subway’s window, yes…there was a roof provided for their employee so they did not get wet.

    I am not someone that would not stand out in the rain even for hours for a good cause, but when you and your family are planning on eating and many times it’s eaten in the car on the road, especially when you’re traveling, you want to enjoy you’re food without being soaked.

    Subway compares their food to McDonald’s, Burger King and others with facts that cannot be denied. Although McDonald’s tallies up the calories, (and is trying to improve their selection with healthy choices), they do provide their customers with a roof at their outdoor menus. I feel like Subway is ahead of the game in providing a good selection of nutritious choices for their customers and should not be behind in accommodations at the drive thru which will bring more quality to Subway restaurants.

    NOTE: *This may not pertain to every Subway, but HQ should look into who may not be up to par if they are a franchise.

  6. my daughter and I recently visited our local Subway restaurant in Northumberland Pennsylvania. my daughter has recently been diagnosed with celiac disease, she cannot have the bread or the buns there so we brought one of her gluten free buns along and they gave us the hardest time I’ve ever had in a restaurant all I wanted was a sandwich meat on the bun we already had brought in with us

  7. the ladies at the Subway made the biggest deal out of putting lunch meat and cheese on a bun we already have brought with us. It’s already a tough situation having to eat only certain things and bring your own items to a restaurant is embarrassing enough but the employees to a to make a big deal in front of all the other guests and say that they don’t think they’re allowed to do that was absolutely ridiculous! They totally ruined my good mood and made me feel unappreciated. The lady behind us in line even thought it was ridiculous and said that she was sorry for us. Then I asked for extra napkins and I was told there were already two napkins in my bag. It’s even worse for me working in a chain restaurant as a server myself I do everything I can to make my guests feel comfortable and appreciated every day because it’s my job.

  8. I went to subway on 28286 chardon rd. Cleveland ohio and I asked for a pizza with extra toppings, the have a sign that says extra toppings is .25 cents and he was trying to charge me 1.45 per topping and I want to know if they a sign with the price they have to give for the price that says.

  9. We purchase subs at least once a week at the Subway on Old Alabama Road, Johns Creek Georgia. I have also gotten Subs at 2 other nearby locations. We always get Turkey. The other 2 places always put 8 slices of Turkey on, however, this place always puts 6, which makes quite a difference. I spoke to Dave the manager on the phone who stated there should be 8 slices and he would take care of it however, I just returned from there and got 6 slices and the server had not heard anything different. Please respond.

  10. Well, reading all the problems Subway has is very sad.They should change the name to Flubway,this fits there attitude.Anyway my thing is we my family about 12 persons that day.Were at Hersey park and they don’t even make footlongs so I said well two 6inch make a foot.so I ordered two Italians and they don’t even make them right anyways. Then it started down hill from there I ended up with three 6inch subs in my bag.And when all the family sat down to eat all but me had wrong subs.And still today I don’t know why I had three so called subs,And I even had to ask for a bag. There hire kids to work cheap and not teach them,the kids really want to do well,but subway teaches the Mangers how to be cheap and stupid. Stay the hell away from Hersey park Subways the price is high and the value isn’t there. They don’t have subway products. Im cutting up my Subway card.Lets all work on getting them to fold,and close up shop.And find some company that will move in and make real Italian Grinders.

  11. Problems AGAIN with the Penfield NY subway located at Rte: 441 & Rte: 250. I went in there today at 1:30 PM and the alert alarm went off indicating someone was at the counter. No one appeared for 3-4 minutes, and when she did she had a mop in hand and started mopping the floor. Nobody else came to take my order after another 3-4 minutes so I walked out. A couple months ago I took my subway sub back because the bread was disgustingly stale. I always ask now if the bread I’ve chosen is fresh made? I usually hear “well ofcourse it is”..baloney! This subway is right next to the office park I work so it is convenient but I wish there was another closer than the Webster Subway (of which I’ve never had any problems, as with the Ontario, NY location as well has always been above satisfactory.

  12. Dear Marketing division,
    I am a customer of one of your sandwich shops. My favorite dressing is your “Southwest” dressing. The person who services me allows me two cups with my sandwich. Not nearly enough but rules are rules. I also shop at a local Walmart near by. Recently I noticed that Walmart carries “Taco Bell” dressing. I bought it and was disappointed. I will not buy that dressing again. I also buy at a Burger King near by. They advertise three condiments with any order in plastic bottles. The Taco Bell Dressing also comes in a plastic bottle. Your SouthWest dressing is superior to anything I have to date tried. I even notice that your recipe can be procured on line. When are you going to bottle it, same size as taco Bell’s version, and sell it with your tasty sandwiches at your sandwich shops? You could even sell it to Walmart. I am confident your customers would buy it with their sandwiches. Aren’t you? It might even boost sales. I would buy a bottle each time I enter one of your stores.

  13. Ladies and gentlemen,

    I just left the Subway store in Azle Tx., because the staff was so rude and would not fix the sandwiches I was going to order. I was picking up lunch for my work crew, which would have been around 50/60$ It is the owners loss and I will not ever set foot in that Subway store again. This franchise needs help with customer relations.

  14. Went to SW on my lunch hour, and as always i have my sandwich toasted. Well today, it was so hard i could not eat it. I mean likt dry hard, i put in the trash, being on my lunch hour back at work i could not return for anothe r sandwich. It was left in toaster too long and there was no one to tell, she put in the oven and walk away……. It was awful……

  15. I apologize. I tried Jimmy Johns for the first time, not only did the sandwich suck and only had one bread choice, it came with a long peice of black hair, discusting and pretty gross. I called too let them know and they just said that happens. Not any more, bye bye JJ’s

  16. My 15 year old daughter and her 12 year old friend went to the location at 45 Randolph road in silver spring maryland before their ballet class twice. The first time they said he was overly friendly but they ignored him Two weeks later they returned again before dance to pick up lunch. They indicated the same worker asked numerous personal questions ( their names, where they go to school) and tried to lure my daughter to the counter by telling her she left her identification there which she had not. The younger girl him fake names which he began to repeatedly call my daughter who ignored him. My daughter indicated that when she looked at him, he protruded his tongue out at here. To make it even worse they said he waited until the other customers left to do this and took a very long time to make their sandwiches NEVER TAKE DAUGHTERS IN THIS SUBWAY.

  17. My complaint about subway is simple….when a drug user dealer who is a general manager goes to a catering event and starts to hit on a manager who is married and then goes to the store and brags about it to everyone including customers that is wrong..and a manager who allows employees to smoke weed in the coolers while at work is unprofessional…thank you

  18. I have been to this location a few times simply because it is closet to my house. Now each of the few times I’ve been in there the man who’s usually back there has the most unfriendly look about him and he talks very abruptly to the customers. My wife told she refuses to stop there for connivence and is willing to drive past our house in the opposite direction to go to another Subway. Well, it finally got through to my thick skull why she refuses to go there. My 11 daughter and I went there (store #7239) for our daddy & daughter lunch after I got off work. The same unfriendly man working back there was his usual self, so I said: “Sir I don’t think I’ve ever seen you smile at anyone before.” He ignored me and continued his doing what he was doing, so the lady working the sandwich station also started to take my daughter and my sandwich order. So now, it was time to put on our condiments and sauces. My daughters’ sandwich was fine, now came mine as I’m about to say “spinach” she’s already putting lettuce all on my sandwich so she says sorry and gets the spinach out of the cooler and puts a very little amount on my footlong. So I politely asked for a little bit more and Mr. Unfriendly stops making the next customer behind me sandwich and yells, that spinach cost more than lettuce and that I get a equal amount of each of each item. Which I’ve never heard from any Subway ever!!!! So I say “I’ve never heard that from any Subway ever”. He waves his hand in irritation and so I continued on with the rest of my condiments and then we get to the cookies I asked for 1 chocolate chip and 2 macadamia nut cookies. The lady puts the chocolate chip cookie in the bag and puts 2 peanut butter cookies in my bag until my daughter said those weren’t the right cookies. After my transaction she didn’t give me my receipt with my change, I had to ask for it. My daughter and no longer wanted to stay and eat there so we went home irritated!! My wife is right it is worth traveling an extra 2.5 miles to the other Subway than to ever go back to the Subway on Harlem!! We’ll never go back and we’ll warn all our friends of the horrible service there!!!

  19. I have been to this location a few times simply because it is closet to my house. Now each of the few times I’ve been in there the man who’s usually back there has the most unfriendly look about him and he talks very abruptly to the customers. My wife told she refuses to stop there for connivence and is willing to drive past our house in the opposite direction to go to another Subway. Well, it finally got through to my thick skull why she refuses to go there. My 11 daughter and I went there (store #7239) for our daddy & daughter lunch after I got off work. The same unfriendly man working back there was his usual self, so I said: “Sir I don’t think I’ve ever seen you smile at anyone before.” He ignored me and continued his doing what he was doing, so the lady working the sandwich station also started to take my daughter and my sandwich order. So now, it was time to put on our condiments and sauces. My daughters’ sandwich was fine, now came mine as I’m about to say “spinach” she’s already putting lettuce all on my sandwich so she says sorry and gets the spinach out of the cooler and puts a very little amount on my footlong. So I politely asked for a little bit more and Mr. Unfriendly stops making the next customer behind me sandwich and yells, that spinach cost more than lettuce and that I get a equal amount of each of each item. Which I’ve never heard from any Subway ever!!!! So I say “I’ve never heard that from any Subway ever”. He waves his hand in irritation and so I continued on with the rest of my condiments and then we get to the cookies I asked for 1 chocolate chip and 2 macadamia nut cookies. The lady puts the chocolate chip cookie in the bag and puts 2 peanut butter cookies in my bag until my daughter said those weren’t the right cookies. After my transaction she didn’t give me my receipt with my change, I had to ask for it. My daughter and no longer wanted to stay and eat there so we went home irritated!! My wife is right it is worth traveling an extra 2.5 miles to the other Subway than to ever go back to the Subway on Harlem!! We’ll never go back and we’ll warn all our friends of the horrible service there!!!

  20. first of all i would like to start off by saying goodmorning.me and my daughter went to subway store # 31496-0 on january 16 2013 @ 7:41pm the address is 1830 kempsville rd 109 virginia beach,va 23513. we purchase a steak and cheese ftlong,1 chicken strips 6 inch and wanted a ft long tuna but the guy said that they were out of tuna disappointing.first of all the young lady her name is mahara was so worried about her cell phone not working to help the customers in line.there were 2 gentlemen in front of me we were all just looking at each other as the other workers started have unprofessional conversations in front of the customers but what really set me off was the other young lady started to clean the metal part of the counter window with a stainless steel wool scrub over the veggies,then i asked her to please wrap the steak sub seperatley she said ok then looked at me and wrap it whole. i really don’t eat out that much but when i do i would like to have my food done correct and just a little bit of customer service. if someone could please respond to my email i would greatly appreciate it. i was very disappointed and kind of disgusted.

  21. Quiero expresar mi profunda molestia sobre la tienda que se encuentra ubicada en el centro comercial villa country en Barranquilla. Normalmente cuando uno va a Subway se ve un perfecto orden en los vegetales, en las carnes y en general en todo el restaurante, en esta ocasión desconocí el concepto ya que en Subway se manejan altos estándares de calidad y no puede ser posible que… Hubiese una mosca en las carnes, los recipientes en donde estaban los vegetales se encontraban vacíos y además combinados, es decir por ejemplo, pepinillos y jalapeños, los vidrios extremadamente sucios, había 3 tipos y ninguno atendía, se peleaban por no atender, cuando pedí mi sub que por cierto era de atún, no tenían abasto suficiente y le rascaron para ver cuanto salía por lo mismo no me pusieron la cantidad que suelen poner, a lo que pedi hablar con el gerente y el tipo de una manera muy grocera me levanto la voy diciendo que era lo unico, me ofrecio de otros costos mas elevados, uno va a las tiendas de subway pensando que tendra un buen producto y es todo lo contrario en esta misma tienda, mi familia suele pedir domicilios en fines de semana y son muy demorados o nunca llegar, aveces me hacen esperar media hora en linea, y se escucha todas las grocerias y bulla que hacen mientras yo espero por un servicio, yo ordeno en esta tienda por comodidad y cercanía a mi domicilio, pero que la experiencia tengo de SUBWAY VILLA COUNTRY BARRANQUILLA COL., CASI NUNCA TIENEN LO QUE OFRECEN…….. CIERREN LA TIENDA, PESIMAAAAAS CONDICONES Y MUYYYYYYYYYYY MALA ATENCIÓN

  22. Hi I had an awful experience in one of your locations. As I purchased a foot long 9 grain honey oat
    sandwich. I noticed while chewing the sandwich tasted as if it was properly cooked. I took it to the register
    and informed them and asked them if they can give me a different loaf of bread. It looks as if they were
    robotically trained to repeat the following “we make the sandwichs in the morning so it’s fresh” . As I
    explained to the lady well this one isn’t well done and I would like another one please. She said no. As I
    asked her to please speak to the manager he rudely informed me I’m wrong and it’s my mouth. He told me I had to pay to get a new one that he wasn’t going to change it. He was yelling at me telling me no.
    He wasn’t going to change it. My mom told him I was pregnant and he said he didn’t care he wasn’t going
    to change it . How can you tell a pregnant woman I don’t care we won’t service you to the best of our
    ability. This is by far the worst customer service experience
    Store 40563

  23. i wood like 2 no if subway will ever make a bread called dutch crunch. i`ve had it out on the west coast most deli`s shops had that. it`s awesome i sure do miss it here back home ????

  24. Had worst ever experience at subway ever!! I will not be returning , attitude was stinking.. Hurrying us up so we could leave quick as possible,, there was a lady who was making sandwiches which we could not understand one word she was saying to us?, as she was speaking far to fast,? And a young gentleman who was servicing on the till did not have a clue what he was doing or where anything was!! I spent 14 pound in this store! An I really wish I never!! So disappointed,, got my son a kids meal, not asked what kind of bag my child would like but handed him a girls bag which he was really upset about?? Ther was no fruit drinks left so he was offers water or a pure orange juice also when we opens the bag ther was just a sandwich and a drink nothing eles!! And positive the kids got like either fruite or a little snack!! I am very disappointed in you’s!!! Hoping to hear back!!! Thanks mrs Natalie Dixon!!!!!!! This is from metro centre store gateshead

  25. I have read that Subway has discontinued Ham and Bacon products in hundreds of store to appease a minority of muslin’s. This tells me that Subway does not want the business of the majority of customers. I work with hundreds of employee’s and we have all agreed to Boycott Subway as being AntiAmerican.

  26. I went to the subway in waite park, mn. Located on waite ave. I stopped to grab a sub on my lunch break. My sub I ordered took all of 3 steps to make. They completely botched my sub. In the last 4 times iv been there they have messed it up 3 times out of 4. Because of the employees I will not be able to eat on my short lunch break. Thanks for nothing. Will not be going back.

  27. Our branch in Spokane, WA that refuses to honor the National Sales spots for the 5.00 foot longs is horrible. The manager at that store states that Owner feels it is not necessary to follow the rules.

    Just because he may own the franchise he still is obligated to follow the national sales spots — Tired of the same crap from this store. My parents whom are on SS love the specials due to their income.

    They stopped going back as well.

  28. 9:30am on a Sunday morning at Subway store here on Hampton Rd in Dallas. Manager refuses to make a sandwich platter. Not a single customer in the store but says they have other things to do. Wow!

  29. Saw worker drop food on floor and put on counter for re-use. Same worker wiped nose repeatedly and touched my food then got rude with me when I ask that she replace items. I asked for manager, manager was non-apologetic and didnt seem to care. I sent email to corporate and have heard nothing. Disappointed that I actually paid for that food. Will not go back into that disgusting store.

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