Contacting Subway Customer Service Center
As one of the premier franchise opportunities, Subway is poised to take the world by storm. Currently the company operates more than 37,000 restaurants servicing millions of customers in approximately 100 countries. From small beginnings to global dominance in the industry, Subway maintains a commitment to the customer experience.
Customers have options when they want to contact the customer service department. The customer service department is available through social media such as Facebook and Twitter, email or the contact form, traditional mail and by phone.
Phone Contact Numbers
- Corporate Headquarters: 1-203-877-4281
Subway Corporate Headquarters325 Bic Dr.Milford, CT 06460
The official Subway website http://www.subway.com/menu/default.aspx features categories for customers to view and to learn about the company. Customers can locate the nearest restaurant, review nutritional information, plan an event and utilize the catering services, read more about the corporation and read the Subway FAQs.
Customer Service Email
Customers can send correspondence to the customer service department by using the customer contact form locate here http://www.subway.com/ContactUs/frmCustomerService.aspx. No question or concern is off limits. The company does not provide a specific list of topics. Since the website did not provide the hours of the customer care department, we sent a message asking for the hours. We received a reference number for our request, but no indication as to when we will receive a response from a representative. We noticed customers can also contact the customer service department on the Facebook page or the Twitter page.
When we contacted the customer service department, we didn’t realize we were in fact calling the corporate headquarters. Similar to other customer care lines, reaching the customer service department required listing to the automated system. What made our call different was the clarity of the options. The system will not confuse the customer. We were immediately connected and speaking with a customer service representative in less than one minute.
We didn’t want to waste time, so we asked if we have a question or concern, should we contact the store or the corporate customer service line. The agent explained that calling either will resolve the concern, but if we felt as if the concern is better resolved by the corporate customer service department, this is the best path. We liked that the company provided options in order to enhance the customer experience. Were your questions and concerns resolved? Feel free to share your experiences with us below.