Contacting Subaru Customer Service Center
The Subaru company is known throughout the world as one of the leading producers of dependable vehicles. As any Subaru owner will tell you, the vehicles don’t start running right until they’ve passed the first 100,000 miles. Subaru also sells generators and other equipment.
Subaru offers multiple means of contacting customer service, but they are listed at the bottom of the Contact Us page, which is dominated by an email contact form. Some customers may not scroll down far enough to recognize the information listed below.
Phone Contact Numbers
Subaru customer service is available by phone Monday to Thursday from 7:30 AM to 8 PM, Friday from 10:30 AM to 5 PM and Saturday from 9 AM to 3:30 PM. All hours are EST. There are no customer service agents available on Sunday.
- Subaru Customer Service: 1-800-782-2783
There is a note on the customer service page that states Hawaii customers should use a different phone number to contact Subaru. There are no hours listed for the dedicated line.
- Subaru Hawaii: 1-808-564-2260
If a pen and paper is the only way you want to contact Subaru customer service, you can address your letter to:
Subaru of AmericaSubaru PlazaPO Box 6000Cherry Hill, NJ 08034Attn: Customer/Dealer Services
Include as much information as possible if you are inquiring about a vehicle problem. Contact information and VIN should also be included in your letter to improve customer service. It will likely take longer to receive a response by mail than by phone or email.
Customer Service Email
Sending an email to Subaru customer service is a quick and easy way to have a simple question answered. The email form is located at https://www.subaru.com/shopping-tools/contact-us.html, but there is no standard email address. If your question is concerning a warranty issue, include the VIN so the customer service agent can look up your vehicle to verify warranty. Other quick options for contacting an agent include social media websites.
You must listen to the beginning message before pressing any buttons when calling Subaru customer service. After the message you can press 1 for roadside assistance or 4 for a customer service representative. Our call was placed on hold for just a few moments before another list of options started. We pressed 0 and the list of options just repeated. You have to press 2 for recalls, 3 for Subaru security policies or 4 for an agent. It took us three minutes to make it through the automated system only to be placed on hold for an additional two minutes. Finally, when the call was answered by a customer service agent, we asked about Subaru insurance, one of the unique options available to Subaru buyers. The agent told us we would have to call back and listen for the option to speak with Liberty Mutual insurance.